Happy and helpful personnel. Even though there was a line of people the personnel knew what each one needed and took care of them quickly and efficiently.

Recently I received bad customer service at this location at 2100Tamiami Trail East Naples.Fl.34113. Rep.name John P. has been especially misleading and didn’t seem to take my concerns seriously .I wanted a monthly bill under 100 dollars. instead bill was 153.00 per month. I want back to store and try to talk to different Rep ( Cody) he told me talk toJohn P he was not my REP. I didn’t want to deal with John any more I couldn’t trust him .I was forced to deal with him.Cody was rude and bad attitude not welling to help fix my problem. I went to a different store the next day and talk to a Verizon Rep on the phone She was great talk to her for 30 plus minutes and she straightened everything out. I was over paying for three months. Thank you John P. for your very bad service. I wanted to talk to store manger to tell her what bad service I received at her store Cody would not give me her name or number. Cody told me I’ll have her call you that was seven days ago and guess what no call from her. Thank you Cody for your effort to complete my very very bad service at this store. Please people do not use this store 2100 Tamiami East Naples. Fl. 34113.

Ill be frank, this had been my first time entering this Verizon retailer. I had never gone to this one as I was always used to going to the Verizon that used to be near downtown Naples. I always felt that this store looked unappealing and paled in comparison to the other one.Nevertheless, I went in looking to upgrade to the iPhone 13 Pro from my old iPhone 8. I was warmly welcomed in by Cody and he was able to assist me with the phone set up, placing on the screen protector, and transferring over all of my files and information onto the iPhone 13 Pro.He was efficient, professional, and very knowledgeable as he was able to answer all of my questions, even the ones not concerning the phone. He made the whole process seamless and I was out of there fairly quickly. If you ever make your way into this store, ask for Cody.

I got a new phone for my mom and myself. Was pleasantly surprised by the ease of the process. If you are in the area and need a new phone, see Jason he is the best.

John was very helpful, knowledgeable and professional. Great experience!!!

Jason was great. He helped me with my phone and pairing with my headset. He did a marvelous job and im so grateful to have someone to go to.

Today, my phone died. I took it to the Verizon store on US-41, on the East Trail. I received top-notch service from Jason Buckley. He put me in a better phone, added a TCL Pad and all I had to pay for was the screen saver, setup and tax. Plus, my monthly bill is now lower by $13. Thanks, Jason!

Wattch out for these crooked salesmen. Charged me 3 times for a $20 set up that I could’ve done on my own. George is one crooked MF’r so beware. This location will rip you off if you don’t pay attention.

Working with senior sales rep, john, at 2100 Tamiami trail, as made me a true and loyal customer of Verizon. John went far and above his requirements as a sales representative. It was a pleasure working with him. GO VERIZON!

This is not a Verizon store, this is a separate entity called Go Wireless. Jason the salesman is a liar. He sold me a prepay plan that he signed me up, well he never activated the prepay with my credit card and so on a sunday, my phone had zero service with about 67 texts from verizon asking me to sign up for service. Went to an official Verizon store where they patiently explained the Go Wireless disasters (they had a lot of experience with fixing their contract mistakes) and they fixed the issue. Jason is a con man as is this entire store, the add in activation fees, scratch protectors, you name it, and no receipt to verify or clearly see what you are buying. Total ripoff and awful, will NEVER set foot here.

Jason Buckley was a pleasure to work with on helping me secure a new phone, setting it up so nothing was missed. He is a blessing, patient and giving. I come to East Trail store and am pleased with all representatives. Thank you

Cody was awesome!!! Great experience, he’s very professional and has awesome customer service

I highly recommend this location ! Jason was very helpful adding me to my sisters account which required calling my sister in Dallas TX and the central office. It took time and patience which Jason handled like a true professional.

I came into the store yesterday. I was greeted immediately with a smile and how may I help you by Parker. He was kind and patient. I had an issue with my Google for XL and I explained what was going on he knew exactly how to fix it. He sat with me to go over some new options that might be of interest with an upgraded phone. He managed to help me exchange out my screensaver and one of those pop-up gadgets for behind my phone. Parker was incredible to work with. He really knows how to make a customer feel warm and welcomed. He is definitely an asset to your company and I would go to the store just to work with Parker in the future. Thank you Parker for such a great experience

My first visit was with Cody he was efficient and professional. (My second visit ...without Cody... that was kinda twilight zone.)Then once I talked to Cody it was all handled professionally! The moral of the story is...***ask for Cody!*** He was knowledgeable, Professional and has 10 years experience.I have been a Verizon customer for 20 years. Cody treats his customers the way we expect as loyal Verizon users.

Phone was a little messed up wondered if they had any pointers to fix. Which they did not only how much it was to buy my phone out and get a new one. I googled it and fixed it, they are con artist just trying to earn commission

My wife and I met with Jason Buckley. Traded two phones for latestSamsung S21 Ultra. Got great trade-in values on our old phones and several extras for both phones. Jason made the whole process work seamlessly.Next time well definitely ask for Jason!

Jason provides me with great service. Every time I come in he is always willing to assist and make it easy for me.

John at the east trail location did an outsatnding job for me! Very knowlegeable and personable gentleman, answered all my questions and provided information that was in my best interest! Made sure I was 100% complete and ready to go even though we went past closing time! Thats great customer service, very rare these days! Thanks so much John, keep up the great work and expect referrals from me!Gratefully........Rick

Awesome service, Cody helped my mother-in-law get a better phone for a cheaper monthly payment.

Excellent but I cant afford it 😕😢

Stopped in because a phone I didnt buy there was feeling hot and seemed to have a bow in it. The guy took 2 steps back and let me know the battery was swelling and I should replace it. I have a different carrier so I went there - but thanks to him I did not end up with an explosive game of Candy Crush. The drive through town was a little more stressful than usual lol

Cody - Excellent service. Very knowledgeable and willing to go the extra mile. Will return and will recommend to other colleagues.

All the employees are very helpful & my wife and I are enjoying our new Google 5g phones that Jason switched us to. Harlan

Cody hooked me up when I needed a new phone fast. He saved me time, and money, and kept my communications going after I dropped my phone and it went into a reboot loop. He was professional, helpful, and courteous.

Please use a Verizon Dealer NOT a Authorized Dealer. They are independentRetailers! We spoke with Verizon and were informed they were an authorized dealer!! We over paid for our transaction! I asked for my receipt Jason B said it was sent to our email .. we went back twice and finally received a printed receipt. Which I paid $512.49 and received my bill of $420.00 !!Verizon explained and was very helpful and adjusted our bill because of issues of being charged incorrectly! BEWARE OF THIS VENDOR!!

Cody was professional, patient, and very knowledgeable. Always a pain in the butt to by a new phone, but he made it enjoyable. I appreciated the honesty and integrity.

Absolutley the best verizon store anywhere in lee and collier County! All my questions were answered and explained to me in depth. Cody the salesman literally made my day.....he worked the deal so it could actually work for me! Now Im enjoying my brand new s21 ultra 5g......best peice of electronics Ive ever been able to use! You want quick response and friendly competent salesman than this is the location for you. Ask for Cody!

Unfortunately I went to this dishonest store and purchased an iPhone SE. I was waited on by George who charged me $178. In addition to the iPhone I purchased a case for the phone and a screen protector. When I asked what I was being charged for he told me that there was also a $60 set up fee. I wasnt given a receipt and had to call and email and was then sent a receipt. I noticed on the the receipt that the set up fee was only $20 but I was also charged for LIQUID GLASS WITH $150 PROTECTION for $40, something I never asked for. It was simply put into my bag and I was charged for it and wasnt asked if I wanted it. I called 3 other Go Wireless stores and they all told me their set up fee was only $19.99. This store is adding this product to the set up fee and making you purchase it. Totally unethical. I live in Miami and there are no Go Wireless stores anywhere near me so now I am stuck with this thing. Something I never would have purchased. Stay away from this store!!

All about withholding information to their customers in order to screw them over into a contract, then telling them “Sorry, you signed a contract.” Switching providers as soon as I get a new phone.

Terrible customer service. I arrived 45 mins before close but the associated seemed to have already checked out. Barely greeted me when I arrived and didn’t go over any options or try to help.

Came in because of an issue with my tablet. i asked if they wouldnt mind trying out a different sim card in it. unhelpful person #1 said he was confident it was a technical issue with the device and he gave me the recommendation of a third party place down the street that could possibly fix it. I called that place and they said they first recommend that I try out a new sim card. so I went back to this location and unhelpful person #2 said they dont have 4g sim cards in stock and that they only have 5g sim cards even though the majority of Verizon customers are still using 4g devices. If all Im paying for is the network and the stores offer absolutely 0 customer support (even if I pay extra each month to Verizon for the Asurion insurance) then I might as switch to Visible and get the benefit of the Verizon network without the unhelpful people standing in stores. Surely they will point out that this is an authorized dealer rather than an official Verizon store. But thats hardly a copout: This is a textbook Hi here we will sell you it and take a cut, but I wont help you fix it (or have the most basic of things like a sim card) if you break it even if you pay us extra for insurance.

The employees are very helpful & patient as we explain our needs. Jason & Jay make sure we understand before the final purchase decision is made. Sincere in the offer to call if I have any questions when I get home. Have been using this location since it opened.

Verizon is very clean very organized when you walk in you feel very welcome the gentleman that helped me was very friendly are concerned about my service and provided me with more than I expected thank you customer service guy you are the best thank you Verizon are allowing me to be one of your old customers would love to have the opportunity to be a new customer

Went in to get a cover and phone case didnt find what I was looking for. Got home multi device protection had been added by rep without my consent at $50/month. Spent 20 minutes with Verizon Customer Care filing a complaint about the rep and will be following about with store manager. Verizon Care was able to get it removed right away but will never visit that location ever again. Best part the kid sent me a receipt via email with his name and it showing I didnt sign the agreement!

I sat on hold way too many times with zero human contact. Not acceptable

I visited this location looking to upgrade my current phone and potentially get phones for my 2 younger children. I was greeted immediately when I walked in and was helped by Jason. Not only was he able to upgrade my phone, find suitable phones for my children but he was able to help lower my bill. He recommended services through Verizon that I wasn’t aware of. Jason is exceedingly helpful and knowledgeable about the current promotions and products that Verizon offers. I would absolutely recommend Jason and this Verizon location to all of my family and friends.

Jason and George provided me with excellent service.

John was super helpful in getting both my and my boyfriends new phones set up. I was also glad to see they are strictly adhering to the mask policy and social distancing at this store.

I went in to Verizon Store to see if I could change from my current carrier and I had very limited funds. The manager referred me to Cody. This guy is great. He has a lot of knowledge of Verizon and the phones. Not only did he get me switched over. I was able to trade in some phones and get 4 new phones. His customer service skill were strong. I felt very sure he could help me out and he did. He made a lot calls and did a lot of numbers so I could get what I needed for my families plan. I wish more places had knowledgeable reps like Cody. I recommend to any one to not only try this Verizon Location on the East Trail but to talk to Cody. He can make it happen for you. Thanks again Cody. We will do business again soon.

Had to get a new phone and visited this store. Cody Karr was the employee who helped me get set up with a new phone. He was exceptional and very efficient! He had me out the door in an hour and had all the data transferred to new phone. Being 74, I’m not the quickest with the new technology and have had to stop in to see him twice for help. Both times he got me straightened out in no time.Bottom line, Cody is awesome!

Good 👍📞

Quick service and helpful

My rep Cory was so patient and understanding. Even during crazy times like this he was professional and kept his distance. CLEAN STORE! safe to shop.

Great store. Staff knows what they are doing. The guy in the back I think he’s the manager has always been there and great to work with.

Horrible Manager. Refused our service. Showed no respect to anyone in building. Wanted cash payments.Don’t ever visit this store.

These guys were a great help. Very knowledgeable and friendly

We bought 2 phones several days ago. Went in to get several issues resolved. The employee we talked to said he wouldnt touch our new phones. Really? The person there who sold us phones had no doing that.Customer service? Iran oxymoron at this store on east Tamiami Trail. 🤨

As a business owner we have been working with this store for years. Cody has specifically been handling our account for the last 5 years and I cannot say enough good things about him and this store. Every time we have an issue or need anything they are on top of it. Cody truly cares about the business as well. He’s always informing us of new deals, upgrades and making sure our service is the best it can be. Most people go into a phone store dreading the experience but not here. Cody and the team always take care of every issue until it is fully resolved. I would deal with them before going into actual Verizon anytime because of the personalized service. They know me when I walk in and truly care about our business. Thank you to Cody and the team! Keep it up we are honored to do business with you!

Jason B was outstanding and did everything possible to help me resolve the issue.

The store manager Jonathan was truly amazing. He took the time to explain my plan, my new phone, and even helped me connect my phone to my car. Definitely the best experience I have had at a Verizon store in a long time. Id recommend anyone to go see him

Stopped by this location to switch carriers and add a couple of tablets to our account. Thaila and Jessica were both very helpful and a pleasure to work with. Would definitely recommend this store.

Cody is always helpful.I really feel like is my own family he have a great personality and attitude he always welcome you with a big smile joyfully I always ask for hi. when I come to the store if I come and his bz with someone Ill yet for him to finish his really good and funny always make my day with nice compliments thank you for having Cody as an employee his a really valuable one in there thank you again 👍👍🤗🤗

I was ready for a upgrade from my note 3 and saw the Galaxy S7 Edge was coming out. Im not much into reviewing however I would highly recommend this store when youre ready for your next phone. Luis was completely thorough in explaining the new phone and making sure all of my old apps, phone numbers, and pics got transferred perfectly. Thanks for a smooth transition.

Charged us for a warranty on a glass protector without informing us. When went back to be refunded the employee that had waited on us was very rude, loud, and completely unprofessional. He really made a seen. This is an employee that needs to be fired, for the simple reason he is very bad for business. I think his name was Kody. The signage on the store says Verizon, but it is actually Go Wireless. Beware!!!!!! And shop elsewhere for your phones and accessories.

Service was friendly, and the representative was knowledgeable. We were able to make an informed decision, and felt no pressure.

Very friendly and helpful staff

Johnathan the store manager was awsome!! He was very helpful, nice, and during the entire purchase he continued to make our family laugh! This gentleman knows what he is doing when it comes to the services and devices. If you need any help please go see the reps at this location, they are there to help you and send you home happy! Thank you Johnathan! 😁

Cody one of the sales people will mislead and lie to you. We were interested in switching to a family plan. He said we could get 2 new phones. My phone was a 2 year old LG that was fine. The other was a 1 year old Apple I phone 8. He told us my phone would be replaced for free and the apple would be replaced with a new Apple XR for $59 on a promo. We couldnt believe it and asked him numerous time was one phone free and the other for $59. We asked him so many times he chuckled that I keep asking him if this was true. He reassured us yes one free and the other was $59. Weeks later the bill came in. We are being charged $1,500 for both phones on a 2 year contract. He lied to us for the sales. Dont believe a word he says and would recommend you not to deal with him. He brags he is a top selling sales person in Verizon. We now know why. He lies to you selling things you dont want saying they are free. Is there ethics in Verizon? Certainly not with Cody in the east Naples Verizon store.

This is not a Verizon store. This is a Go Wireless store. Their customer service is terrible. Still waiting for a credit to appear on my credit card 9 days later. There are two Verizon company stores in Naples with better service and phone availability.

Didnt think it was gonna be too good when i walked in however the rep, Cody, helped us easily find and get what we wanted and saved us a ton on our plan with more data. Definitely see that he knows what hes doing. Thank you Verizon!!!!

This is the best Verizon Store anywhere. Kevin provides fantastic customer service and sales skills with utmost professionalism. He is extremely knowledgeable and will work hard for with you until you are 100% satisfied . He is polite and courteous under all circumstanceBenji the manager runs a great store. It is a welcoming retail environment and always seems to have items in stock.

I had exceptional service at Go Wireless with John. He was quick, very tech knowledgable and was able to deal with all my problems with the phone..

I had a wonderful experience today at the Naples Verizon store on state road 41. Travis gave me one of the best customer service experiences I have ever experienced! I am a very Happy Verizon customer! Travis is a gift to Verizon. Thank You!

My girlfriend and I recently came to the Verizon store to get her phone replaced. We hit heavy traffic so got there very late . We walked through the door at 7:55 them closing at 8 we didn’t think we would get the service we expected. Luckily however Julio was just getting ready to close when he helped us out with all of our needs and our return went smoothly. He was very helpful knowledgeable and most of all he stayed nearly until 10pm helping us. We were pleasantly suppressed by Julio’s customer service and kindness throughout this process. He went above and beyond and not enough good things can be said about Julio.

I worked with Jason and Jenny. They were great. Definitely reccomend!

I received fantastic service here when I stopped in to ask some questions when I was on vacation last month. John was super helpful and was able to answer any all questions that I had. He was very friendly and made it so that if I was ever in this area again and needed any help with my phone this would be my go to spot.

Had awesome experience with Jay G., upgraded to iPhone 6 with no issues. I even noticed a decrease in my bill after upgrading to my new device. All my accessories have been/will be purchased through this store since I felt so welcomed. Awesome customer service!

By far the most experienced reps at this store. Ive been coming to this location for at least 4 years. Ive worked with Jonathan and Tabitha on mine and my husbands phones. Kevin upgraded my sons iPhone from the 5s to the 6s and Im always impressed with the staff. Absolutely amazing how each time you go to this location you are waited on instantly with a smile by someone who actually knows what they are doing. They are the most patient group out of all the locations and go above and beyond setting up my phones. There always seems to be a problem when transferring from phone to phone so if you want it done right go see these experts. Well done.

Diana is an excellent employee, everything went smoothly and I walked out with a new phone.

My rep,Cody karr!There should be one of him at every location!! Helped with my account. And before i left gave me that excellence in service....lowered my bill...made me aware of better plan for my account. Had all the patience a d very knowledgeable!!!THANK YOU CODY!!!!

Above and and beyond helpful with a smile. She is a keeper.

Thalia was very helpful and she was patient with me, answered all my questions. She’s great!

At first we didnt have a great experience at this store. Things just werent explained clearly. then we talked to Jason and he was able to correct everything and clear up the problems. Thanks

The whole staff was extremely friendly and very helpful! They made a potentially very stressful situation into a joy. They did not stop helping me until everything was taken care of. They were more helpful than helpful than other stores in the area. I heartily recommend this store. Kevin helped me, ad he was absolutely awesome!!!]

Gio & Fay were an amazing help. They got everything I needed done and saved me money in the end. Will recommend to others. Great service.

Thalia Gutierrez was a fantastic help when I bought a new iPhone and iPad! There were some billing errors which she helped me resolve!! You are very fortunate to have her as a representative!

Cody was so friendly and kind helping my wife get in and out during a pandemic with her new IPHONE 11

No one likes taking time out of their day to have to deal with Verizon let’s be honest. But I’ve been a client of Cody for about 5 years now and I drive out of my way to deal only with him!! If he’s not there I can call and ask when he’ll be there and will go only then. He knows what I need and makes it work with what I want!! You just can’t get better service than that!!!!

My experience was amazing! Tabitha, Caroline and Matt all worked together as a team to complete my order and have me transferred from an old carrier within minutes! I called ahead of time and Caroline answered the phone and was professional and courteous. As soon as I walked in, Matt greeted me with a smile! And Tabithas knowledge and know-how of all of the operations and how to transfer service made my life so much easier! Went from having a bad day to walking out one very satisfied customer. These guys make the experience not only efficient but pleasant. Thank you Tabitha, Caroline and Matt!

Extremely happy with this location. I am recommending Kevin to all my friends and family. He goes above and beyond for his customers and really cares. Thanks again.

Although my boyfriend also had a bad experience here, I decided because it was close to my home to stop in and discuss my phone options. I was talked into an LG phone because of the reviews on the product and the promotion at the time. Christian reviewed the $200 LG rebate and assured me he would complete the paperwork so this would be seamless. After 3 trips to this store; stock is an issue; I thought the transaction was completed as promised. Reviewing my receipts and paperwork I realized I had nothing in regard to the rebate. When I called Christian he was irritated I questioned him; told me he would send the paperwork and I should be patient; it could take 6 weeks. Two months later...no rebate...I again called Go Wireless and asked for a manager. I spoke to James who also was rude and questioned why I did not complete the paperwork myself. He told me they had done hundreds of these and he had never heard of a problem. Today I asked my credit card to contest the charge and also called Verizon Corporate....5th phone call to complete one transaction. I was told by Verizon they will take care of my issue. Disappointed, it almost seemed like a scam, not what I expected from a Verizon Authorized Retailer.

I have been unhappy with my cell phone carrier for years. I finally went to Verizon and met with Benji. Benji was professional, prompt, and informative. Benji supplied me with a great phone and an even better carrier and plan. Thank you to Verizon and Benji for the great service!

Wouldn’t let the guy up sell me so he hung up on me.

I went in here to move my unlocked pixel 2 xl that I purchased straight from Google over to Verizon from T-Mobile. The representative lied to my right to my face, told me my phone wouldnt work on the Verizon network and I had to buy one of their phones in the store. I decided to go to Target, buy a Sim there and activate my phone at home. It took me about 30 minutes to setup and I now have my phone working on the BYOD plan for $35 a month. Do not shop here, these people are even more shady than a used car dealer.

We had a great experience. We came from cricket and Caroline took care of me and got me into a new iPhone and a tablet. We got a great deal!! I will come back to see her.😁

After dealing with Jon and Kenm. Cody was able to help me get my songs and Samsong phone.

Cisco gave great service and went out of his way to make sure I was satisfied. I am very happy with his service and help. I will come back and will refer my friends and family. Excellent job 110%

Second phone purchased here fast efficient and courteous.Staff is friendly and very knowledgeable eager to help with your wireless service

Cody helped me save so much on my family phone plan! the best rep. ive had. definitely like this verizon the most now!!

Stole my money and I never activated my service

Amazing Service from John. Got me a new phone and set up and,spent alot of time with me teaching me the new features of the phone

Great experience. Incredible customer service. Had the oportuntity to deal with Benji the store manger. He was incredibly parent with an older man. They have cemented my business. highly recommend.

Talked me into a upgrade and said it wouldnt cost any more or add any charges on my bill.Wrong.......Also told me phone was no good . A few months later I charged it and nothing wrong... Now O have an extra phone....I don t need.

Cody is by far the most amazing verizon rep I have ever had! Proper establishment

If I could give Larissa more than 5 stars I would!! She is the epitome of what customer service should be but often isnt. Had a problem with my phone in NY the night before I was coming down to our condo in Naples. Long story short -- had to pay off the contract and get a new phone (Galaxy 8S). My old phone would not start up but was able to download everything from the Verizon cloud except my contacts did not download. She was able to download my contacts (for some reason the cloud was turned off for contacts) and she noticed that. When she turned it on all my contacts downloaded. Anyone who has lost their contacts can appreciate how important this was!Even though I was not making a purchase, she took the time to look into and solved my problem and explained a few things to me, checked and saw that I was due a tablet and set it up for me, backed up my phone data to it, gave me credit for tbe broken phone and I made purchases with the credit for useful items.I see great things in Larissas future! Her work ethic, and knowledge will take her far. She is an asset to Verizon and hope her employer realizes what an excptionsl employee they have!

Very helpful and patient. By far the best customer service I have had at any Verizon store. Explained everything to me before and during every step in a way that was easy to understand. Above and beyond my expectations

Cody has been extremely helpful in providing us the best price and customer service available. We have bought 2 phones from him within the last month and both times he was very efficient and knowledgeable.

Fastest and friendliest service I have ever received from a phone store

I just upgraded my phone and my wifes phone, and Kevin Stoney, the wireless consultant who assisted us was absolutely incredible. He was professional, very knowledgeable and took the time to answer all of our questions. I have 6 Verizon lines in our family, and its customer service like this that makes me a loyal customer.