Do not get your vehicle serviced at this dealership! It’s the small things that matter especially when it takes 3 weeks for an appointment. Oil life wasn’t reset. Tire pressure wasn’t corrected when tires were rotated. When the customer states uconnect stated all that needed is an update then that doesn’t mean the customer needs an entire new radio just do the update that the company who’s software says needs to be updated. I will never be servicing with your dealership again and I plan I making a formal complaint with jeep ram corporation.

Horrible service. As a client for over 20 years, I was shocked at the way I was treated. I brought in my Jeep for a covered warranty issue through the Fiat Chrysler Max Care Warranty service. When I got there, I requested a loaner car, they refused. I would have to drop the Jeep off and once they diagnosed the Jeep, they can offer a loaner car. I said, no problem. How long, a few hours? Susan, the female representative, stated it would be 2+ days even though I had a scheduled appointment. I said, as per my Max Care warranty, I have first day coverage. She said, we have a new corporate policy by the new dealership owners.I took my Jeep and left. When I got home, I called Max Care and explained the situation. The Max Care rep contacted Rockland Chrysler and spoke to Susan. First they told her they didnt have any rental cars and then they told her it will be 2+ days for them to diagnose the Jeep. The Max Care rep told me she felt Susan was lying to her as well.I sent a message and voicemail to the the general manager, Mr. Dooney, he never bothered to return my call or message.Just a warning to anyone who wishes to use Rockland Chryslers Service Center. Expect poor service and poor handling of any situation. Do yourself a favor and go somewhere else.