The few times that Ive been to the Grand Prize Service Center have been excellent experiences! Every time Ive had Jason L. as my service consultant and hes always so welcoming, energetic, and thorough with his explanations for things they found while performing routine maintenance or the extent of the problems that existed with my vehicle when I brought it in when the spark plugs needed to be replaced. Everyone at Grand Prize Chevy that Ive dealt with has been incredibly helpful and welcoming and I look forward to going there for as long as Im able to.

I was was at GRAND PRIZE CHEVY / CADILLAC back in September so this is a long over due review. I had experienced excellent personal able customer service that has exceeded all expectations that I had going there. Kelly was my advisor who was so knowledgeable and friendly. Also she helped me so much but giving me honest answers like when my car would be ready so I could plan my day. I have seen another advisor as well. I need to get her name because like I mentioned exceptional customer service from beginning to the end even the mechanic (I think) who brought my car to me. Thanks you guys are the best

Ricky who was my representative took very attentive and excellent care of me, my questions and my needs for my vehicle. Bill the service manager has been Beyond accommodating, this service visit as well as other service appointments in the past. Love Grand Prize and love my Chevy!

I just bought a vehicle here. Carlos Nazario was the gentleman who sold it to me. I was very pleased with the whole experience. The purchase was smooth, and he gave me an expected delivery date and it came on time. He was also available to me whenever I had any questions. His responses were prompt. This is my second purchase from this dealership and I will be going there again for my next vehicle. Thank you to Carlos and to Grand Prize !!!

Amazing service from Drew and all other staff that helped out. Jason in the service department has been great. The only complaint I have is that there is a clicking sound when the heat or AC is on and it can be felt in the pedals when it happens. This has been happening on and off since I purchased the brand new vehicle. I brought it in once to be checked. It’s a bit alarming being that this can be a sign of multiple issues that are apparently common in the Chevy Spark. Will be scheduling another appointment to get it checked when I can. Other than that, great dealership.

My experience was very very good. The service department was kind, nice and reassuring all my service needs would be handle with the utmost professionalism. My vehicle issues and concerns were all taken care of in a timely fashion. Thank you.

I thought it took longer than it should have to change the oil and rotate the tires. Overall it went very well, no problems what so ever. The service technician Ricky was well versed and helpful.

Rob is the best. After buying 3+ cars from Rob, he just knows me better than I know myself! He found me exactly what I was looking for and made sure to stay in my price range! When I am shopping for a car I know Rob will lead me in the right direction and isnt worried about selling the car! Rob is an asset to Grand Prize dealership!

I was looking for a place to have my Buick Encore serviced. Every place I looked for online had terrible reviews except for Grand Prize. I was still leary about bringing my car there. I waited a longtime for my appointment but they exceeded my expectations! They kept me posted and even picked me up to bring me back to the dealer to get my car. Rick from the service department was fantastic. My car runs great again.

The salesman Nikko Budomo is polite & helpful, even all dealership person is is very nice, will go back buy another car 🚗 later, nice!!

My Sales Interaction at Grand Prize GMC was my best Truck buying experience ever. The Sales Manager John, Sales Rep Will and Finance Manager were excellent and went above and beyond to ensure I had the best possible deal. They walked me through the entire sales processed and kept me updated with expected delivery date. There was no pressure to purchase and the pricing was the best deal in the Market. I purchased a 2021 Sierra AT4 which is on back order and they gave me the best deal and didnt mark up the invoice like other dealerships. I would recommend Grand Prize GMC to anyone looking to purchase a GMC Truck. They even got me a lower interest than my Bank. I picked up my Truck on Monday, entire deal took less than 30 minutes to process. Will took his time and explained every single feature on the Truck. I drove off thinking that there are still honest and creditable people in the Car business.

Our experience with Marc at Grand Prize Chevy was great. He was efficient and honest, and found us exactly what we needed within a week turn around. We highly recommend!

I had a great experience with the service dept. I made an appt to get the first service done on my new truck. I came in and worked with Jason who got me in and out. Left my vehicle there for about 2 hours. They called said I needed some DEF. Typically I would use my own, but since the dealer didnt sell me the truck, and first service is free from GM, I figured Id let them charge me for the Def and installing the front license plate bracket. I had been looking for a dealer near home where I can bring my truck to for routine maintenance and I think I found it. Even if it is the 3rd closest place. I dont mind the drive for good service. And it was only 20 minutes away. Ill be going back

The service was Good, the sale associate explains me how to maneuver the car. The car is equipped with the new technology, All the paper was proceed on time for me such as registration license plate and insurance. I hope that they continuously provide good services.

Jason Lanzillotti was very courteous and and helped me with my car issues, and got me the car service to go back to work. and he called me when the car was ready to pick up...Great customer service!!!

It was an amazing experience. Everyone was so kind and polite. Andrew was incredible. He really went the extra mile. Took the time explaining, showing, and working with us. Very knowledgeable, and professional. I highly recommend him and this dealership, for any car purchase. It really was a great experience and we love the cars!

I bought a Chevy yesterday from them. The team was so professional, nice, helpful and gave me good price. My sales Linda was so gentle and patient. I had a wonderful experience. Though it took over 40min from my place to this location, it‘s 100% worth. Nice people deserve good business.

It was a great experience. I liked that I was able to deal with getting the price and rebates all settled before my visit to the dealership. It felt like the individuals I worked with valued my time and that was greatly appreciated.

They were asking $5000 over sticker. Didnt buy 22 Tahoe today. Im sure some new Yorker will buy it today

Service personnel did a great job servicing my vehicle. Jennifer was outstanding in keeping things rolling from sign in to out the door.

Its hard to seperate Chevy from the dealership because the dealership is Chevy... but, JEN BISHOP was thebomb.com.She was great in delivering bad news in a transparent way w/o making it sound hopeless. She was honest with the delays that are out of her (or dealerships) hands. Emphatic with my extreme disappointment and unhappiness with having a family road trip stopped dead on the road in our brand new Chevy. Especially after having to pay over $700 in rental fees (and Chevy not looking to reimburse me). Jen was also great at following up, even when there was no progress.Disappointed with the dealership for the lack of manpower, lack of available loaner cars ( did get one later) and lack of available parts.So..... Jen Bishop...a 10.Dealership, a 5.Chevy..... a very disappointing 1. It sucks to know I cannot rely on our American vehicle for any family road trips over 2 hours and now just last night I got a new error code.

Wonderful. The experience at this dealership, whether you’re in for sales or services; is the best I’ve experienced in dealing with vehicles. Thank you.

My Buick had serious engine trouble when I was more than 300 miles from home. The staff at Grand Prize Chevrolet couldnt have been more helpful. They diagnosed the problem and fixed it for a reasonable price. Highly recommend.

I had a great experience on my purchase of my new acadia. Linda and Michael Geirum are very professional. I would highly recommend them to my friends and family

As always the staff was friendly, very courteous and professional. The maintenance and service was provided and completed in a timely manner. I can’t say enough good about the staff in the service department.

My experience was great. I came in for inspection and was taken care of promptly.Very cordial reception.

Well, Marc is a very attentive, educated person, a forgiving person who is always prepared for anything for any type of question.

I have and will tell everyone about my amazing experience at Grand Prize. Staff was super friendly, I didn’t feel pressured and the whole process itself was super simple. I couldn’t have asked for a better transaction

Linda and Richard made the transaction painless. Very informative and helpful. Definitely will be doing future business at Grand Prize!

Mrs. Jennifer Bishop was very helpful and work to make my empierce a great one.

Alyssa was wonderful. I got my car back quickly. The parts person ordered my tires the day before which expedited things

Our salesman, Wilbur Pichardo was fantastic - Our 1st visit, we didnt know what we wanted. He was patient, showed us several models and there was no pressure. On our second visit, he spent time explaining all the features. We never felt rushed. We picked the model, drove it and decided we preferred the smaller size - He said -No problem. It has all the features we wanted and perfect size. We picked it up a few days later.

We had to endure an outright bewildering experience with one of the sales staff. Extremely unprofessional behavior bordering on bullying, with very obvious deception tactics. On the plus side, the salesman we had dealt with has earned one star by suggesting that we take our business elsewhere, which in the end had demonstrated that the deal being pushed onto us was far inferior compared to another dealership.Do yourself a favor and please take every precaution with purchasing a used car from Grand Prize, and dont be afraid to walk out because there will always be a more reasonable sales person and offer at another dealership.

Andrew K was great. Every step of the way he was very helpful in finding and securing the truck we wanted. He answered questions and got back to us with any information we needed. I enjoyed working with Andrew he wasn’t the normal salesmen that I normally run from. I would definitely recommend him to anyone who was looking to buy.

Weve been customers for many years, so we clearly are happy with Grand Prize sales and service. However. GMs product line is not very inspiring. We were looking at replacing our 2018 Terrain but the 2021 fleet no longer comes with a 2.0 engine. We decided to keep it. Discontinuing the Volt was also a mistake. Not enough charging stations yet for fully electric vehicles.

Great sales person. He answered all our questions not pushy very professional.

Great customer service and quick turn around ! T

My wife and I were looking for a specific car at a fair price. Our salesman delivered and made the process effortless.

Alyssa was very helpful and honest. I wanted work done that I didn’t realize was already done when I bought the car certified 2 years ago . She saved us money and also let me know my daughters car is safe. Good job . Thank you

Very helpful, extremely knowledgeable and very quick service.

Rich Santana went above and beyond to help me finalize the purchase of my new Yukon. Everyone at the dealership was great!

Jennifer is the best representative I have ever worked with in any car dealership! She is professional, respectful and honest. She made my experience so less stressful. 😊She is the best representative anyone can ask for. 😊🙏

Alyssa was very helpful with the service to my car, done fast and with great communication when they saw I needed new brakes.

Rich Santana was wonderful helpful and kindOther staff were friendly and attentiveJohn - finance was helpful with my purchase and very niceAllyssa in service was kind direct and helpful with setting me up to meet Rich.Everyone could not have been nicer!

Alyssa is great. I was able to bring the car in and have it repaired the same day as the issue occurred

On Wednesday May 19 the Chevy app alerted us to let us know that we needed to have the car checked immediately. We parked the car and called the dealership to schedule an appointment. They told us to bring the car in on 5/21/21 Friday at 1 PM. We drove to the dealership on Friday as directed, however had to wait to check in, even though we had an appointment.To our surprise we were informed that we would have our car looked at on Monday once we were seen by Dwight.My wife questioned Dwight as to why we would be scheduled to bring the car in when it would not be attended to until the following week. It was at this time that Dwight informed us that he would look into having it at least looked at, and although he could not promise us that the work would be completed, he could at least see if the part was in stock and if a tech could install it as well.Our second and best surprise came when Dwight called us, letting us know that not only was the service department able to identify the problem, but was able to fix our car by end of business because the part was on premises!We were able to have our vehicle for the weekend after all!So we gratefully wish to thank both Dwight in the service department and the service technician(s) of the service repair department

I was very pleased with the level of communication from my contact Alyssa. However, I was incredibly frustrated to now have paid over $1,000.00 to have the same repair performed twice in July 2018 and now April 2021. The fact that I have no recourse with an obviously documented design flaw has me seriously reconsidering my brand (and dealership) loyalty.

Very courteous service, I was not rushed, all my questions were answered and explained and the experience was delightful.

The car I was interested in and had an appointment for was not available. Was told it was being serviced. I took the day off for nothingStay away

Everything was handled in a friendly and professional way. My salesman Andrew Kimbark was amazing. Extremely helpful and so easy to work with. Totally cared about my happiness and was the main reason for purchasing the truck at this dealership.I definitely recommend this dealership.

Salesmen was direct and to the point, there was no haggling back and forth, there’s was no having a second salesmen getting involved . To close the deal

I am not happy with the service that I received at grand prize Chevrolet. The salesman that I worked with who is no longer there was messing up the order from day one the pricing what was supposed to be in the truck the dates everything I had to return three times to get everything which I thought was correct. My assumption was that I was going to get a dual climate control in my truck and I guess I shouldn’t assume that when you buy a $55,000 truck but it should be there and when I mentioned it we decided that it would go in the truck. When I picked up my truck it was not there but after waiting two months to get the truck I decided to live without it. After these two months I now decided to see if I could get it installed service would not give me a straight answer of why you could not be done that they just said he can’t be done I went in and talk to the salesman he gave me the same pitch so finally I called the mechanic and he said it can be done but entail a lot of work that’s the only thing I wanted to hear but I got a run around from Chevy. The salesman I spoke to recently was very arrogant claiming he was there for 20 years so I guess he thinks he knew everything but still when I asked why not the only answer was they won’t do it sorry but to me that’s not an answer if he would’ve just said it until the lot of work it would cost a lot of money at least I would’ve walked out of there with some knowledge. If you do buy a Chevy truck even though I love the trail boss make sure you know that it comes with almost nothing standard for $55,000 and if you have the add-ons make sure that your salesman puts them in the deal.

Jennifer did a great job keeping me informed on the progress of the repair.The only thing is I wish you accepted extended warranty purchased from other GM dealers so that I do not have to take my vehicle elsewhere for repairs.

Terrible service, even worse costumer service.All fleet managers and regular customers STAY CLEAR of this dealership. There are other chevy dealerships in the area with better customer service.The hourly tech charge is way too high for the quality of work. Their service department loves to talk down to their costumers. As a fleet manager I take pleasure in knowing I will never bring one of my vehicles there ever again

Service took a while due to staffing shortage but staff was courteous and did try to get me out as soon as possible

I met with Linda and she was very accommodating to my needs for a car. She suggested cars and packages that suited my requirements and I never would’ve bought the enclave if it wasn’t for her suggestion.

The service team did not do right by me and it’s been two days and I’m still waiting for a callback from the managerI am driving around in a car that has mold and mildew with is not healthy just because there was no loaner for me- I lease a car so I don’t have issues like this. I have had a GMC twice and now with this type of service I will be looking to lease elsewhere - it’s a shame because I like my trucks however the service with GMC has been horrible and customers deserve better than that

The service professionals are excellent in communicating so I didn’t have to guess what was going on with my car or the cost. My go to for servicing my vehicle.

My experience was great. Could not have been better. Rob is the best!

Never returned texts or calls. TotalLack of communication and disregard for my time. All I was looking was to be kept in the loop. Complete disrespect for a customer.

Our experience was easy, quick and smooth. Carlos was responsive and made the process very efficient. He was easy to work with and we picked up exactly the car we wanted. Highly recommend this dealership. Great experience.

We were greeted very promptly, Staff was friendly and very attentive to our needs

Excellent customer service, wonderful Staff!

Been going here for years. Not like it was before COVID-19, but bissy and under staffed. Who isnt. Their still open, and they try.

I thought the scheduling process and welcome in the garage needs to be improved. Once connected with Frank it was great. I think a greeter in the garage is necessary.

The experience was great here, I enjoyed the time spent with Steve and Richard who helped make this experience the way I needed it to be. I received the truck of my dreams and I am so happy with the truck.

My Service adviser, Alyssa Ciurciu was excellent and my car was returned quickly and spotless!

My experience was great, my car was towed in and the problem was fixed quickly. My advisor Jennifer Bishop did everything possible to make this happen.

Too crowded. Nowhere to wait. Felt pressured to buy more service than I went there for. No shuttle offered. Waited a long time for a simple oil change and tire rotation 2+1/2 hours.

Service department is great. Jennifer is pleasent and responsive to my needs. I really appreciate the effort to make sure Im completely satisfied. I would recommend this dealership to anyone. Keep up the great work.

The location was pleasant, clean, and with friendly staff. The wait was reasonable for an oil change and tire rotation.

Great staff. Rob Lysiak is an excellent salesman and your service staff does a fine job every time I have an appointment.

Richard Ceballos and his team at Grand Prize Chevrolet are the best! This was the easiest, simple, and painless vehicle purchase I ever made! Completely transparent transaction! If your looking for excellent customer service and a great deal Grand Prize Chevrolet is the place to go!

Let me start by saying concierge/ service agents were very pleasant/helpful people and i was happy to deal with them however....I got SCAMMED by Grand Prize Cadillac/Chevrolet/GM.... So up until this point in my life I thought all the lying and scamming took place before you purchased the vehicle but I was wrong. Just because you buy a six-figure car it doesn’t mean you’re entitled to the warranty promis apparently. To make a long story short I brought my car in to the dealer for transmission service and rear end service because The car was under warranty and I didn’t want to do anything outside the dealer that would void warranty. As soon as I got in the car I knew something was different so I called up they told me that the car had to relearn my driving patterns because they reset the computer. 800 miles later my transmission is toast. Upon researching this issue I found that this is a semi common problem and that GM lost a lawsuit with my car and that a good portion of times it has to do with people under filling the oil, so I Checked the oil myself with 3 other people in a video and sure enough it was low on oil. I sent this video to the dealership and they told me that they would not replace my transmission under warranty because my car had “calibrations” I to questioned them further about what calibrations means? I got a bunch of vague paragraphs which I will attach to this post. It looks like I’m going to have to pursue this legally and it’s probably going to take some time for me to get reimbursed so in the meantime I’m going to have to shell out eight to $10,000 for a new transmission even though my car is within the warranty period. I suppose in their minds someone who can afford to spend six figures on a car can afford $8000 for a new transmission ...Those of you who know me know that I don’t have financial means of that caliber but I guess if I want my car back, where there’s a will there’s a way. This will be the last general motors vehicle I buy of any kind as much as I’ve loved chevy my whole life I can’t in good conscience buy another one of their products. Just thought it should be known.Update: I called the number posted in response to my review. (Supposedly the owner) I received a short winded apology and that was that... I take it from the conversation that transpired this is not uncommon occurrence for this dealership.

They are always looking to get you. Very dishonest.

As my old car was becoming a bigger problem than was worth it, my son convinced me to see Linda, whom he bought a Traverse from earlier this year, and look into a new car. When I arrived I had the Trax in mind but I was a nervous wreck about another monthly payment. Linda, with the patience of a Saint, took her time showing me 3 different SUVs and we did an comparison of which would be best for my budget. I, eventually, ended up with the Trax. I honestly dont think I would have leased/bought anything if I went to another dealership because of Linda, having the ability...gift...to calm my nerves a bit, I am now driving my 2021 leased Trax. It was all in all a very good experience. I have already told people about Grand Prize and Linda if they are ever in the market for a Chevy or Buick.

Marc my car consultant was great, answered all my questions was always super responsive. I really couldn’t have asked for a better experience. I will definitely recommend him and grand prize to my friends and family.

Jennifer and frank are always nice and excellent at servicing/receiving the cars and communicating issues and suggestions. Due to the price of services, it not always possible to complete suggested repairs but at least your aware of some of the issues the car needs. otherwise for the last 5 years of having my car it has and still is running like a champion and I believe that its in part to servicing my car at grand prize over the years. Thank you!

Great customer service from both the GM Richard & my sales guy Rob. I was a pleasure working with both of them. I look forward to future business.

Fantastic customer experience! My service manager was prompt, professional and courteous. My issue was resolved and I’m completely satisfied with the customer service provided. It’s so good to go somewhere where people don’t their customers for granted.

It was great I was welcome when i came thru the doors and was helped right away and the dealer who helped me Andrew was very kind and answered all my questions. While walking to look at the car I asked about other cars and he answered every question. It was a Pleasure speaking and dealing with Andrew. If I could I would give Andrew 10 cross the board I would. I will come back!

Really we had great and seamless buying experience, especially Linda Cicero who is sale person who helped out us .she gave us great knowledge on the car and our requirements, and about incentives offers available.Definitely I would recommend my friends and family to grand prize .Great place, people & car .

Maurice did a great job across the board. He was upfront about all the details, kept in touch throughout the process, and found exactly the right car for me at a great price.

It took at least 10 minutes for someone at the service department to acknowledge I was there and not helped. And although Bill, the service manager, got me in right away and had my service requests handled and I appreciate that, theres still a lot left to be desired of the customer service reps at the service desk. They are more sales oriented than help oriented and felt greatly pressured to give into their add-ons when all I wanted done was a recall service and a remote starter installation.

So far I am Happy with their sales and service it’s almost the end of my lease but I was shocked to See people during maintanance oil change etc Seevice entering my vehicle with mask pulled down under their noses, well they are free to do that but not inside my car which is for me and my family, I did complain and a nice lady alerted the person immediately and he wore the mask properly.

My Sales Consultant was Andrew Kimbark and his service was excellent. There were no games and I trusted the relationship we established. Love my new Tahoe. They went above and beyond to get the vehicle I wanted. Thank you!

It was a quick in and out since the part was ordered in advance - was a great experience - car was even done sooner than expected

Sales man was awsome but thats about it..i spent over 30G on a certified pre owned chevy colorado a week later my brake caliper froze to my rotor cause the pads were on zero so i had no choice but to bring it to the nearest mechanic and they wond refund me becaise i didnt go to them..so how was i gonna get home from where i got stuck in middle of the night should i have walked home and towed it the next day to chevy...give me a break never again ill deal with curry chevy as i once did

Alyssa from service was very accommodating and friendly.

Jennifer Bishop greeted me at my appointment and was absolutely amazing. She made me feel welcomed and walked me through the services in detail. She also communicated updates throughout the day. I will definitely be returning because of her great customer service.

First id like to thank john regan in buick gmc sales for all the cool car keys that he gave me for my collection. I really appreciate it thank you so much. Ireally enjoy them

This was my first car purchase in GMC, and since I’ve been through a lot of dealership going back and forth, I almost felt unsuccessful. Last stop before I head home was to drop-by the GMC of nanuet. Then I met this guy Marc Rothenberg, he was really different from my previous ones, extra kind, friendly and very accommodating. He helped me throughout the entire process, and with all his expertise and advices, I was able to pull it through. I am very happy with my new truck. Thank you Marc you are indeed a great employee! And for the GMC team, I wish you guys all the best and continued success in the business. Goodluck!

Service was supper! Alyssa Ciurciu goes above and beyond. She is the best!

All work was done like the problem never happened

Jenn was kind and compassionate, which was a pleasant surprise, especially after dealing with piss poor service at Paramus Chevrolet, Paramus was dishonest and bordered on criminal with the lies they told me about my vehicle. Jenn made me a customer of yours for life!

Excellent Sales and Dealership!By far the easiest and smoothest experience I have ever had in either leasing or purchasing a vehicle and I have either purchased or leased 12 vehicles over the past 20 years.My salesperson, Rich Santana, was by far the nicest, most knowledgeable, and professional car salesman I have ever had the pleasure of interacting with.I would definitely recommend Rich Santana and Grand Prize Chevrolet Cadillac to my friends and family.

Leasing process was done with ease. Service was polite & quick.

Excellent experience buying out my lease. Mark Rothenberg and frank in service were very helpful.

Jennifer did a great job working with us on our recent service.

I was politely greeted on my families first visit and was introduced to Carlos by the sales manager. Carlos was informative of the vehicle we had interest in and the process moved forward seamlessly. Easiest car lease deal process. Well done