I loved going to the T-MOBILE in the Coastal Mall. I needed a new phone and Scott helped me immediately. He was kind and professional. He was also knowledgeable. He ordered me a phone. I then had to come back so he could all my contacts from myOld phone to my new phone. He knew exactly what to do. As I was waiting, he took care of other customers.Each customer left there with the problem fixed.Scott definitely knows what he is doing. Thank you Scott!

A lot Better Than Last Time I Was There..Brandon Was 👍

My repair claim was very smooth. I love that the deductible isnt $100.00 or more like with Sprint.

Marco, helped me today. Put a screen protector on my phone in no time flat, perfectly straight.He remembered me from the Carolina Forest store.Always got excellent service from him.

The manager assisted my daughter and I with the problem with the jabbed sim card. He was so much help and I give him 5 stars. Customer Service was excellent!!!

Better off making appt online. Faster way to get help

Kevin was very helpful and awesome . Great sales rep

The young lady that helped me tonight was very knowledgeable and expedient.

Scott was a big help

Good service to correct a mistake that ultimately cost me 76 dollars and should never happen to start with.and 4 days recovering my password and banking information after being assured that would be the case .

Good-sized store. Nice employees.

The longest wait just not to receive a bit of help! Will NOT be returning to this location

Great Customer Service! Staff So friendly,helpful and knowledgeable. Store is neat and clean. Pleasure going there.

I have this service, if your patient, they try hard to resolve your issues.

I really like coming to the T Mobile Store because of Cara Kennedy is really great, she always helps me with new phones and accessories. She is very knowledgeable and very patient when we purchase new phones and need to transfer things over. She takes time to explain the phones and always helps us get the best accessories. We have been coming to get her to help us for years and she is one of the reasons we stay with T Mobile !

Kevin is the best. I received prompt and efficient assistance. Kevin is sincere, caring and knowledgeable. He was patient in answering my numerous questions and helped me with setting up the phone where I lack technical expertise. His suggestions for a phone and plan to suit my needs was spot on and saved me money.

Our sales rep Jillian was the best. She answered all of me and my husbands questions plus some..

Super busy. Need more help.

Historically, this location is the slowest T-Mobile in Myrtle Beach. Unfortunately since the 10th ave location by Sams closed this one is closest. Went in today to purchase new iPhone for my wife and after 48min wait I had to leave. Most upset because 2 associates isn’t enough to serve one MB location. As I’m waiting a guy walks in and says he wants to buy AirPods and one rep stops with their person and sells him AirPods. Yet when I stated I was there to purchase iPhone I was told they had me in line. Also, the sign on door says to wear masks and no one addressed the three individuals who came in individually and did not have mask. For years this T-Mobile has been slow. Unfortunately, for the consumer, employees have no reason to work quicker or more efficiently because they make the same hourly rate regardless of whether they take care of one person or ten people in an hour.Make sure you have plenty of time when visiting this location.

Terrible service, I spent 1 hour waiting to be upset and they did not come up to me and my pregnant wife feeling pain in her legs! very bad!

I believe the lady’s name who I worked with was Kaysha! She is really awesome! I had been with Verizon almost 20 years and because of some changes in my life I needed a new plan and phone. She made the whole process so easy and quick! She got me a new plan which is much better then what I had, and a great phone. It turned out to be so much easier then I expected! T-Mobile’s service seems phenomenal and there app is actually easier to navigate through then Verizon. Thank you so much Kaysha! If you need a plan and are thinking about T-Mobile go to the store by the coastal grand mall and look for her!

Cara Kennedy was amazing and helped us switch from Verizon so easily! She was friendly, knowledgeable, and made the whole process fast and affordable. She needs to be recognized for her amazing hard work!! We will be saving about $960 a YEAR!!!!

Very helpful and knowledgeable

My phone had lost its icons on front page. I could receive text and calls but could not initiate text or calls. Jack, T-Mobile employee near mall helped me. When I left he had my phone working great againThanks Jack

This store is terrible. Stuck in there for 3 hours while multiple mistakes were made switching phones including: putting the information on the iPhone Xr when we specifically asked for an iPhone 11, spending three hours hiding in the back room while waiting for the correct phone, and to finish off the disappointment...After two hours of being frustrated wondering why the new phone isn’t working we come to find out that the sim card was not activated when the phones were switched. Basically what I’m saying is don’t pick t-mobile.

Kevin at this location is the best sales rep I have ever dealt with. He was super knowledgeable and had excellent customer service skills. A+

This is without a doubt the best store that you can go into. They are friendly and knowledge able here unlike some of the other stores I went into. Just bring back the payment machines! And loaner phones!

I feel like this location is a hit or miss. Sometimes the staff working at the time is awesome and do a great job. Other times they have staff who lack customer service skills and are rude.

Makaih S was great. He worked with us and was so helpful.

Elliott at the Coastal Grand location is fantastic! He actually listened to my issues and handled them immediately. There was a line of people waiting but he didnt rush me. Mr Joe White /10th Ave N location on the other hand is hands down the worst location ever. They lie to your face!!

Had a problem with my texting app on my t-mobile phone. Kevin in the store fixed my problem fast. Will got back to that store again!!!

As usual, went in,waited at most 5 minutes, he found out what my needs and questions were,answered them and I was on my way. Always pleasant,and fun,and knowledgeable.

Great people great service. Go see for yourself. Been with them for 13years.

If you want the best service at this store ask for jazmine! She did my last 2 upgrades and she is hands down the best rep I have dealt with

The worst ever. There are 5 employees helping 3 customers with 2 customers including myself standing waiting for assistance for 30 minutes now. Ill be driving out of my way to 501 location from now on.

Great service

The customer service here is VERY slow. There are 2 people working here and 3 people waiting, including myself. Im here to pick up a phone that was sent in the mail to them and Ive been waiting 37 minutes now. They have been working with the same 2 people since before I walked in... It is always like that in this T-Mobile. I am seriously thinking about going back to Verizon because of the hold up I get every time I come here.

Have a good experience went in for Samsung Galaxy Note 3 wish they would have sold me a samsung galaxy note 4 should have up sold me I would have bought it I paid for the phone outright

Great staff!

Great store friendly people

I love Tmobile

Great customer service!

Donna helped me get the phone number to the new store at Carolina forest she went above and beyond thank you

Great svc

Very helpful staff

Good job

STAY AWAY FROM T-MOBILE!!!!!!!!!!!!!!!!!!!!!!!!!POOR CUSTOMER SERVICE AND THEY CALL THEIR CUSTOMER LIARS AND DO NOT STAND BEHIND THEIR EQUIPMENT!!!!!!!!!!!!!!!!!!!! WORST CELL COMPANY EVER!!!!!!!!!!!!!!!!GAVE ONE STAR BECAUSE I COULDNT POST NO STAR OR NEGATIVE STAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just super

This location is now AWESOME!!!!!!!

Good customer service

Expensive equipment

Very busy location

Busy

Location

They are all very nice. Unlike the store inside the mall, the salespeople at the outside location do know what customer service, friendliness and politeness are. They are not pushy like the insiders.

Very well. I love