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Great service!! My phone died while on vacation, and they were so helpful. Super customer service!

Customer service lacking? There was one customer, who had two reps helping him. A woman seated, who I assumed was a waiting customer. Rep helping me asked for her assistance. Wonder why she didnt greet me and offer help when I came in? My issue was resolved relatively quickly.

I just bought my new iPhone 12. from the AT&T store at 7955N.Kings Hwy.Zach Obrien is the manager at this store. I was a bit uncomfortable learning the new iPhone 12. Zach went through the process about learning how to use my new iPhone 12. He is very knowledgable, polite accommodating, and patient working with you. He was very gracious not only working with me, but with the customers that also came into the store.He deserves 5 stars and more. He is so great!!! Thank you so much Zach!!

Christian is the absolute best, stayed late and resolved my problems when she didn’t haft to . This woman deserves a raise because she did things she didn’t haft to

Wow I love this place! Ive been to many AT&T stores and this one was definitely is the best one. 5 Star in my book!

UPDATE: After this already wasteful day, we then got home to see we were charged a restocking fee of $55 for a phone I barely had 30 minutes. When we called back, we were told “Not to worry, it will be refunded”. However, it clearly was a bill and not a refund.Now I’ve spent over an hour on the phone with AT&T trying to get my restocking fee back due to the error of this store and it’s employees.. . .Massively disappointed and upset at service and experience.We went first last night to transfer a phone number to a different account and upgrade. When we went, during their business hours, we could see people in the back room but the door was locked. We knocked multiple times and finally had to call for them to come let us in - they told us they were open (they just had the door locked with no one monitoring customers...?). As we left, a half hour before their closing, they again locked doors behind us and went to the back room.We weren’t able to accomplish what we wanted that evening but were told we could come back when they opened the next day and get it all sorted out.When we went back today, the doors were locked again - despite it being after they were supposed to be open. After knocking and about to call again, someone finally got out of their car in front of the store and let us in. Turns out the associate working just sits in his car outside the store on his phone until people come...? Once we finally got inside, he never put a mask on once.We were told we’d need to upgrade the phone first then do the transfer. After also being told a certain phone was available - then it not being - and deciding on a new one and finally updating, we were then told we would have to go to the corporate store to make the transfer since it was to a business account. Something we were VERY upfront with since the beginning of this whole debacle a day ago.We drove to the corporate store (who leave their doors unlocked and always has people working) and they were very kind and told us that we, in fact, could not upgrade first and then transfer or else we’d be charged for the entire phone at once on the final bill.We then had to go back to this store where - surprise - the worker was in his car, vaping, on his phone, with the store door locked. Wait for him to let me inside. Ask him to put on a mask. And then return the phone.In total- we wasted almost 3 hours in total with this store. We will never take our business there again and plan to contact LiveMobile to make formal complaints.

This store was very clean and had great service. I got everything I needed fast and Im definitely coming back. Thank you AT&T!

Omg every time I come in it takes entirely to long 😩 like Im just paying a bill 🙄. Why is there always a store full of people but one worker I dont understand

They were helpful, knowledgeable and friendly. Buying a phone was so easy.

This is a great store and had great customer service! I definitely want to come back and do business!

People here are very helpful.

The visit was quick and easy. The sales rep was helpful and to the point. I was out of the store in prob 30 minutes. Brandon was the guy I worked with. He even put up with my questions 😆 I asked a lot to make sure what I was getting myself into.

Well I came in bought 3 new iPhones with a family plan and Shawn OBrien was the greatest salesman Ive ever come across!

My $800 trade-in phone is nowhere to be found,. I gave it to them weeks ago and it never made it to AT&T. I asked them for a receipt but they wouldnt give me anything. They also dont have a tracking number for the package that was sent to AT&T. So now AT&T doesnt want to give me my trade-in credit and the store is NOT taking any responsibility.

Website says open at 11..drive sll the way here..NOT OPEN!!!!