I had a great experience with Volkswagen in Murfreesboro buying a new Tiguan! Stewart was a great help after a long and stressful day at other dealerships. He worked really to get the payments I felt comfortable with. So excited for my new ride!

Awesome, dealership full of great, friendly, And HELPFUL employees. James Johnson was very nice and answered all my inquiries. The service department was excellent as well and took very good care of our Little Banana Bug. Thank you Jarrett Miller!

We worked with Stuart Floyd and he was great! This location and staff met our needs and made sure we were satisfied with our trade in and purchase! Though it was a further drive, it was well worth the time. Stuart was professional, friendly and had our best interest in mind. We will definitely come back for continued business. Thank you Stuart!

This is a place where you can make great deals. All the staff were great and Im especially happy to meet Sandy and Colton. I encourage you to consider buying a vehicle at this place!

Stuart helped us find a great car that was perfect for my wife. He was very helpful and even assisted with getting all the features set up after we purchased the car! We got the Passat and absolutely love it!

Large dealers are often intimidating to the vast majority of people. Tedious procedures. Lots of paperwork. Uncomfortable people trying to sell you something you dont want. NEVERTHELESS. The experience with Justin and Stewart was the best I ever had. The friendly treatment. Smiles all the time. Clear orientation. But above all that support for us clients. It was really easy to make a decision with them because they build trust. They do not leave you alone in the process. Thank you very much Justin and Stewart for making this possible.

Painless car buying experience! We purchased a new vehicle last night and traded in our previous vehicle. Rahsaan was awesome to work with in sales and was knowledgeable with the vehicles we looked at. Happy with this dealership and our buying experience! Thanks again!

What a wonderful experience we had this weekend at Volkswagen of Murfreesboro. We worked Stuart and he was simply amazing. He was honest, listened to our input, and was great to work with. He worked with us to make the deal happen. He was very polite and kind and made the process very simple, easy and pleasant. I would highly recommend him to anyone looking to purchase a vehicle. A+++ experience all the way around. Thank you very much!!

We bought a new passat and we had a fantastic experience. Paul did a great job showing the car and working with us. He was professional and personable. The finance worked hard and did a great job to get the deal done. We appreciate everyone that gave outstanding customer service. Also.. the gentleman that detailed our new car last Saturday did a great job. We watched at how he made sure the car looked in top shape so he should be recognized for his detail work.

My experience was AMAZING!!!!! Colton Key was super helpful and helped me every step along the way! i ended up with the most beautiful car thanks to them!!!

We had an AMAZING experience buying a car here. Boyce was super helpful and made the whole process super smooth and quick! Would definitely recommend!

We located a vehicle perfect my son. Stuart Floyd was quick, efficient and very professional. Highly recommend

I was recommended by a family friend to visit Volkswagen of Murfreesboro and to see Stuart, and it turned out to be the best recommendation. Being a first time car buyer, Stuart was extremely professional and attentive with answering all my questions and concerns. He walked me through every step from what kind of vehicle I was looking for, to the financing business, the break down of my payments, even to car maintenance and how to keep my car running at peak performance in the long run. I had planned on visiting other dealerships that day, but after sitting with Stuart and test driving a few cars I knew I had found the vehicle for me. I am absolutely in love with my Volkswagen Passat and cannot recommend Volkswagen of Murfreesboro and Stuart more!

Great experience! Surprisingly smooth and one of the more pleasant car buying experiences out of the many Ive had. Id go back again for another car purchase here 100%. Stuart was super helpful

Many thanks to Stuart Floyd and his colleagues at Murfreesboro VW for their help! I love my new Atlas Cross Sport!

Arnaldo and Vincent were the most attentive and accommodating car sales employees I have ever encountered. The last time I went car shopping was three years ago and I was so put-off by the lack of care and lack-luster attempt at selling me a car, that I walked out of the dealership. Arnaldo and Vincent made sure every question was answered and every issue addressed. I highly recommend Volkswagen of Murfreesboro to anyone looking for a stylish and clean car.

Murfreesboro Volkswagen made our deal very smooth! Stuart had all the paperwork ready when we arrived. We appreciated the personalized video Stuart sent of our car since we were 4 hours away. Vincent was also helpful with our paperwork! Several other employees there were very friendly! We are extremely satisfied! It has been a great purchase! I would definitely buy and recommend Murfreesboro Volkswagen to anyone!

After doing a lot of research, dealing with other car dealerships, and test driving cars, I called this dealership because I was tired of playing the car shopping game. Luckily, I talked with Stuart and discussed what I was looking for and my price range. That was on a Saturday ... the next Saturday, I was picking up the exact car I wanted! All of this was done over the phone until I picked up my car from them. Stuart went above & beyond and was so patient with my random questions via text. After dealing with a different VW dealership in the area, I can say that I am so happy that didnt work out because they would have never given me the type of experience this dealership gave me! Thanks to all of you at VW of Murfreesboro!

It’s an amazing place! ask for Shane, he is very helpful and has made the process so much faster and smoother than any other. Highly recommended!

My buying experience at this dealership was exceptional. All members of the staff were very friendly. Ricky did an outstanding job explaining the features of the vehicle. Vincent in finance was also cordial. I will recommend this dealership to all who are interested in purchasing a new vehicle.

We had a great experience purchasing the VW Atlas. Stuart was very friendly and easy to work with!

Shawn was great to work with. I was never once was pressured and he kept it real with me through the whole process. He even had the car that I had been communicating with him about, waiting for me with the AC already on. Thats exceptional service, especially during these hot summers. Definitely no hiccups through the process. In fact Vincent in finance was able to get my rate and payments lower than what we initially thought!

Thank you so much Ricky Bundhrani for helping me get into a new suv! You worked wonders and your customer service was excellent!

TL;DR:Shane is awesome and helpful, the dealership is upfront and honest about everything. I highly recommend you purchase your next VW from them.Before calling Murfreesboro VW I had dealt 3 other dealers who had lied to me and treated me poorly. Murfreesboro had the exact car I wanted so while placing a call to inquire about the car I was mentally preparing myself to deal with more shady salesman.To my surprise I was put in contact With Shane who was extremely respectful and helpful. I told him the car I wanted and we quickly came to a deal on the price of the vehicle. He sent me a price sheet that listed the total price and breakdown. After confirming the total out the door price I sent a deposit to hold the car and began driving to the dealership.Even on the way to the dealership I was mentally preparing myself to argue over hidden fees that would some how work their way into the price.(side effect from dealing with other shady dealers) When I arrived I was met with a warm welcome from Shane who couldnt have made the process of buying a car any easier. He had all the paperwork ready to go and explained everything in expert detail. I was genuinely shocked when he brought out the price sheet and pointed to the figure showing the total amount I would pay to leave with my new car. The price was the exact same that we had previously agreed upon. NO HIDDEN FEES, NO PRICES CHANGED.This is the most honest dealer I have ever dealt with and I will definitely come back the next time I am in need of a car. Shout out to Mr. Thomas for making the payment process go quickly as well.

Shawn helped me find the best car that suited me. Thank you ☺️

Helpful and clean.. really nice truck selection.

Wonderful experience at VW of Murfreesboro! Stuart was very professional and helpful in getting a great deal on a great car! We definitely purchase with him again in the future

Great experience with Shane today! Need a car, new or used come see him!

When we decided to trade one of our current VW vehicles, heading to VW of Murfreesboro was a no-brainer. What we were in the market for was not something that was close by, but Stuart and Thomas made what could have been a very frustrating process a manageable one. After tons of diligence on their part and some patience on ours, they delivered exactly what we were looking for. Stuart is extremely knowledgable about all things VW and we appreciate it. Thanks yall!

What a wonderful experience with Stuart and VW Murfreesboro! I came about a month ago to test drive and look at the VW atlas and loved it, but I wasnt prepared to make the purchase right then. Stuart was kind and informative, but not pushy like other salesmen! I knew whenever I decided to buy, that it would be with him! Well I returned recently and Stuart went above and beyond to find the right car for me! He took all of my considerations into account and found me exactly what I was looking for and it was within my budget! I also love that after I purchased the car, Stuart spent about 45 minutes with me showing me how to work all of the fancy technology that comes in cars nowadays! And I really appreciated that!! If you are going to buy a car with VW make sure to ask for Stuart at VW Murfreesboro!!

The team at Volkswagen Murfreesboro went above and beyond for me. Shane Walsh and Thomas Umboh helped me from start to finish in finding the perfect car for me and getting me set up with exactly what I wanted. They stopped at nothing to make the experience comfortable and quick. I would absolutely recommend making the trip over to see the fine folks at Volkswagen Murfreesboro!

I had a great time purchasing my girlfriend a car at Murfreesboro Volkswagen. Usually you don’t hear that when talking about purchasing a new car but at this dealership you can expect to have a great time. Our salesman, Stuart Floyd, was exceptional in every way. He never made us feel rushed and provided all the information we needed to feel confident in our purchase. If you’re looking for a new car, I would definitely recommend Stuart Floyd and the Volkswagen of Murfreesboro team!

Shane Walsh was amazing he went to bat for me and went above and beyond! I will be back for my next new truck!

Stuart Floyd and the team at Volkswagen of Murfreesboro stayed late on a Friday night to close a deal on a New Atlas. We love the new ride and couldnt be happier with the service we received.

Shane Walsh helped us through the entire car buying process and was very patient with all of our questions and concerns. We ended up purchasing a 2021 Atlas SE Sport. We are happy customers.

Easy process. I did my homework before coming to the dealership, which always helps. Staff was friendly and helpful and willing to work with me.

Buying a car can be a tedious, intimidating process, but not with Stuart Floyd. Hes the best at what he does - super knowledgeable + patient + friendly. We walked away with a great car and big smiles. Thanks, Stuart!

We bought a used car with Shane. He was very nice and easy to work with. Would recommend.

Everyone we encountered at the dealership was friendly. Colton Key answered all of our questions in a timely manner and was a pleasure to work with. Vincent in finance was efficient and worked quickly to complete the paperwork. We recommend VW of Murfreesboro!

My experience from my initial call to driving off the lot was 5 Star. I’d give 10, but that’s not an option. They (Boyce, Thomas, and Vince) all worked as a team to get MY deal done! I appreciate all of them for a job well done!

Stuart helped my husband buy his car and after that experience I knew when I was ready to trade mine in I had someone to call. He helped me get into the exact car I wanted, and the whole team at Murfreesboro Volkswagen made sure I’d be good financially before I walked out. Stuart is so involved in making sure we will be safe and happy in our vehicles, even now that we’ve both bought new ones. I’m so grateful!

They were all so helpful and all were even more excited than I was! It was a great experience buying my first vehicle!

Excellent experience here with our pre owned Volvo purchase. Transparent prices and very friendly people. Shawn was a pleasure to work with throughout our sales process, and I hope to work with him again in the future. Highly recommend this dealership.

Great service and very quick response . Thanks .

Shane Walsh Was Very Helpful And Very Easy To Deal With, Would Love To Buy A Car From Here Again !!

When I first reached out to Murfreesboro Volkswagen, I, unfortunately, was not looking forward to the response. I was in the process of selling my previous vehicle to a dealership due to the vehicle needing repairs that were going to cost me more than I was willing to pay due the vehicles age and mileage, I had already started signing paperwork at a second dealership to order/purchase a vehicle of a different make (not a Volkswagen) that was in-transit and not even in the country, the second dealership was charging me a ridiculous amount of money for a rental vehicle for the estimated month that it was going to take for them to receive the vehicle that I had ordered, and my experiences at both dealerships were, figuratively speaking, a nightmare. So, while I definitely was not looking forward to involving another dealership in my ongoing experience, my instincts were telling me that I needed to, and they were right!In my ongoing search for a new vehicle, I researched the current Volkswagen models, and I immediately found a vehicle that was very stylish and that seemed like it would suit my needs. In lieu of vehicle shortages everywhere, I sent Murfreesboro Volkswagen an online inquiry about the vehicle to see if it was still available, and the first person who reached out to me was the dealerships Customer Relations Manager, Sandy Knechtel. To my surprise (only due to what I was expecting following what I was experiencing from the other dealerships), Sandy was very understanding, very patient, and very accommodating as I made her well aware of what I had been experiencing with the other dealerships and what I was needing moving forward. She was quick to respond with an invitation to come test drive the vehicle that I was interested in without any obligation and to meet with one of the salesmen, Stuart Floyd, whom she had also explained my experiences to, saving me the trouble.During the same time that I began contacting Murfreesboro Volkswagen, I had also been in communication with one of two closer Volkswagen dealerships regarding their inventory, and after talking more with Sandy and seeing the level of customer service and effort that she was putting forth to accommodate me and earn my business, I decided to make the drive from Nashville to Murfreesboro. When I arrived, I was greeted at the door by Sandy, and she introduced me to Stuart. Stuart was very welcoming, patient, and professional as he provided me with a no-pressure experience from the moment that I arrived. He showed me the vehicle that I was interested in, he made me aware of the different sub-models and options that were available, and he even made me aware of another Volkswagen vehicle similar to the vehicle that I was initially interested in, allowing me to test drive both, for me to be able to make the best decision for myself and my needs. It didnt take long for me to make my decision, and before I knew it, I was on my way to start signing paperwork!Long after the close of business, Stuart requested that my vehicle be cleaned and prepped for me to enjoy, and without complaint, a younger man, whose name I didnt have the benefit of learning, took the keys and began preparing my vehicle for me without complaint or hesitation. It was also at that time that Stuart introduced me to Vincent Len in the dealerships finance department. Vincent, too, was incredibly welcoming, patient, and professional as he thoroughly explained what was included in the purchase of my new vehicle, the additional vehicle protection plans, the optional service contracts, the warranty extension options, and all of the documents that I was signing.Before I knew it, I became the owner of my very first brand new vehicle! From the very first email that I received from Sandy to my entire experience with everyone at Murfreesboro Volkswagen. and for the first time throughout my entire vehicle selling/buying experience, everything just felt... right!Thank you all so very much!

Arnaldo and Thomas are the best in the business! I love my Volkswagen.

Place was great and easy going. Shawn was very helpful and answered all my questions and spent the majority of his day hanging out with me and showing me different vehicles.

Shane Walsh was excellent. I found a car online all the way in Tennessee. Im from Illinois, so 6 hours away... Started texting back and forth with Shane about the car. I asked him to give me a good close up video of the car so I could see it better than the pictures they had listed. Within 20 minutes the video was in my email. The car looked great. Still I wanted to be absolutely sure that I wouldnt be wasting such a long drive for nothing. I asked him flat out if there was any rock chips on the front of the car, any door dings. He assured me the car was in mint condition. When I got there, he wasnt wrong. Everything went smoothly and he and the rest of the staff got us right back on the road to get home before some crazy hour in the morning. Do business with confidence!!

Everything and everyone was exceptional! Our salesman Stuart Floyd was especially concerned that we get the car that would make us happy. (Of course, that’s what we wanted as well. Stuart was easy to work with and made no attempt to rush us into a decision. After we finally did make a choice he spent as much time as was needed to coach us on all the awesome features of our new car. Thanks to Stuart, Mr Lem who handled all our financial paperwork, & (Mr.?) Thomas who offered us a better deal than we dreamed we would get.

The dealership was amazing to work with. I went there last Saturday with the intention of just test driving an Atlas Cross Sport. Stuart Floyd was fantastic and gave me zero pressure. He listened to my story and how I needed more space for the growing family. Stuart suggested I give an Atlas another try (I had already test drove one at the Cool Springs dealership). The Cool Springs dealership failed to show me certain things about the Atlas that Stuart showed me. Needless to say, I fell in love with the Atlas and it just so happened that the color I wanted was just delivered there still wrapped in plastic. The dealership quickly cleaned it up and put it through inspection, and I happily drove home with an Atlas. I highly suggest you go see Stuart Floyd! He will help you with all your vehicle needs and questions.

A great experience all around. Stuart was very knowledgeable and was kind enough to take the time to go over every feature the vehicle had to offer. Everyone was very friendly and quick to answer any questions. Im glad I decided to stop there and take a look.

Shane was great help when he helped me purchase my truck

Had a great experience at VW of Murfreesboro and with Ricky and Thomas. I would highly recommend them for your car buying needs!

Great service from sales to service department. In love with my new car!

I bought a 2017 Jetta from them 3 years ago. It was one of their loaner vehicles so I got a great deal on it. Jessica was the salesperson there. She and the manager there were great! It took a while to get all the paperwork done, but other than that my service there was fantastic and the Jetta is still running great. I would definitely buy from them again!

Shane and the VW Murfreesboro team were helpful throughout the car buying process.

Had an excellent experience buying from Murfreesboro Volkswagen. Staff are kind, professional, and sincere. They offered the best pricing in middle Tennessee. Stuart is amazing to work with - so knowledgable, thorough, and caring. Thomas was very accommodating for our needs...my car took time to locate, but he kept me frequently updated and even provided a loaner. Boyce provided excellent personal instruction and was super helpful. Overall Im very happy with the experience and highly recommend!

Best dealership ever. I went for my car maintenance today and got some stellar white glove treatment. Shoutout to John for putting a big smile on my face!

Purchased a used car in Feb. 2021 while purchasing the Shane was great in the process in getting all financing setup. They even took care of some issues even after the sale. Will gladly go back for another purchase next time.

The dealership was very engaging and willing to make sure the vehicle I purchased was the right fit and budget. Shawn went above and beyond, has great rapport. I am definitely recommending this dealership to others

Shane was wonderful to work with. Great experience.

Thanks to Ricky on our purchase of our VW Atlas, very nice and helpful.

Shane Walsh gave me an excellent customer experience. He was patient as I test drove a couple of vehicles. Gave me sound advice on the finance options, even though I was paying cash for the vehicle. We haggled on price but he kept it professional and enjoyable the entire time. I would definitely recommend him to anyone in Murfreesboro looking for a new car.UPDATE-Originally I gave this place a 5 star rating. Things have not been handled right since I pulled off the lot. I bought the car in January and still have not received my tag or my title, almost 2 months later. They did not run my car through emissions before I bought it, they called me last week, had to ask me to do so before they could even start ordering my tag. I just had to spend $750 on all new brake pads and rotors, grinding down to metal in less than 60 days. Buyer BEWARE! no follow up service and they don’t handle business in the correct way. Hopefully tag and title will show up one day. I will NOT be doing business with this car lot again.

Let me start by saying we are a Volkswagen family to the end. We were in middle TN on vacation when we got a check engine light on in our Atlas. We called this location and explained our situation and they refused to help us in anyway. The service rep said the earliest they could get is in was in TWO weeks! Never have I had a VW dealership tell me this. And the rep genuinely did not care. After we hung up I called the location in Cool Springs and they were more than eager to help us. If your in need of service I would skip Murfreesboro and just call the Cool Springs VW dealership.

Shane Walsh is an exceptional salesman! He gave us the space that we needed to look over our vehicle and answered any and all questions that we had. We were able to thoroughly look at the vehicle, test drive, and work out a deal in our personal time frame.Nick from the Finance Department is incredible, as well. He’s amiable and straightforward, and it was clear that both of the employees were there to help us — not to pressure us — into getting the car that we wanted with the deal that we were looking for.The entire place is transparent, friendly, and willing to do what it takes to help out their customers. Our overall experience was unmatched, and I’d highly recommend doing business with this place.

Shane Walsh was very precise, professional and dedicated during the car buying process. He had me in the right car for me and through the admin process in no time flat. I Would recommend going to Shane if your are in the market for a Volkswagen! Also shout out to the finance team for expediting the buying process with great accuracy and professionalism!

We traveled from over four hours away to purchase our car, we had a great experience!

Went to the dealership and wanted to look at a few models. Shane came out and was super helpful and knowledgeable. Ended up taking home a new Jetta and we love it so far. Great service even after I bought the car. Definitely recommend them and will be using them again hopefully.

Service is good and they take good care of customers.

I traded in a lease for a new Atlas in December, there was an error resulting in a left over balance with VW CREDIT, we finally got this resolved today, although it is 7 months later, the REP helping me, THOMAS, did a great job making sure that the issues got handled. I cannot say enough good things about him. VW CREDIT (not the same as the dealership) however, was very difficult to work with.

Love this dealership, very polite and very professional People. The whole team was on top of everything to make it a smooth and easy transaction. Thank you Volkswagen team 😁

Great inventory, great product and Stuart is amazing!

My son and I went here to Purchase a used 2013 Volkswagen C C.He traded in his 2017 for this beautiful vehicle

Very nice and helpful!!! Would recommend

The team at Murfreesboro Volkswagen was great to work with. One of the better if not best car buying experiences that I have had from start to finish. Thank you!

Stuart (salesperson) was excellent to work with and went above and beyond to get our deal complete. The entire dealership was professional and helpful. I would recommend this dealership to anyone in the market for a Volkswagen!!

Super easy to work with Shane Walsh. Just tell him what you want:)

Im not a big fan of the car buying process, but Shane and Vincent made it relatively painless. Plus I bought a fantastic ID.4. Im looking forward to owning my first VW.

I recently had my Volkswagen passat serviced here. The staff were welcoming and helpful. They followed up with questions and respectful answers. The shuttle service is a wonderful perk! I trust them to not try to upsell me unnecessarily!

Shane Walsh was Prompt. Efficient. Courteous. Pleasant. He Answered my call pleasantly. Searched inventory well and found right vehicle. Test drive was remarkable. Explained all new and improved features.

Excellent service on purchasing a used car for my daughter! We will be back! Thanks Stuart and Thomas!

The salesman Shawn was excellent. His wealth of VW information and disposition was refreshing compared to most salesmen. He was very thorough with the entire purchase process and even touched base a couple days after delivery to make sure al was well. Everyone here was welcoming and you could tell they are truly part of the V Dub family. I highly recommend purchasing your next VW here!

Absolutely worth driving to Murfreesboro. If you reside in Nashville like I do, you have better options to buy a Volkswagen in Murfreesboro.

Sean was a a great salesman. I love my car, and was impressed with how well he treated me. However, after I purchased my car, it all went down hill. It took over a month for me to get them to send the title application to my DMV to register my car. I called them multiple times and the staff I talked to always seemed annoyed with me following up. I asked yesterday if I could get tracking info on the title application packet, so i would at least know that they sent it. They never reached back out to me. The next day (today), I got a call from the DMV saying they finally received it. Im 99% sure they forgot to do it and overnight mailed it. I drove without registration for several days because of this issue. I will not be using this dealer in the future.

Stuart was great great/ a great guy to make a deal with

Bought a VW atlas today and Ricky was a great help! He is very knowledgeable with the vehicles and is so nice! They went above and beyond to get the vehicle that I’ve been wanting for so long at a decent price payment wise. Great experience thanks to Ricky and Thomas! :)

I was in and out with no problem. My vehicle was ready in a timely fashion so I could pick up at lunch without missing time from work. Its convenient only living a few minutes away. Just as long as there is no traffic I can leave my vehicle and come back and get it at my time.

I have had a great experience. Very painless. Shane Walsh is a very personable sales person. Being a female buying a car is hard but I felt so comfortable with him thank you!

Really good experience at Volkswagen Murfreesboro, all the staff was polite and really nice. They made the car buying so easy.

Great interaction with Jason they made sure we where happy.. They earned a 5 star review.

Very easy purchase! Would highly recommend this dealer.

I was only beginning to look for a vehicle for my daughter Jordan who was turning 16. I needed something affordable but very safe and really had no idea what to get and also what she would be happy to drive. I really didnt expect to buy a car that very day! After a few phone conversations with Shane Walsh, not only did he find us the perfect vehicle that Jordan loves, he got us such a great deal on a 2019 Chevy Equinox with low miles and a great warranty, that we headed right over to test drive and bought it! Shane wasnt pushy at all but everything lined up so perfectly that we had no reasons not to buy! Thank you Shane and we will call you the next time we are looking to buy!

Shane Walsh was very helpful and the sales team helped make my car buying experience worthwhile.

We needed a new SUV for our family car, and decided a VW was the best fit. Chris was extremely helpful and kind, and made sure he wasn’t going to do a single thing unless we were happy with it. He, the finance and the management team went above and beyond to make sure every detail with our deal and purchase was the absolute best it could have been. They really went above and beyond with everything they could have, and it made us feel like they treat everyone with this type of care. Very happy with our decision to work with them, and will definitely be purchasing our next vehicle from them as well.

Samantha in the service department was AMAZING! She went above and beyond and made the whole experience easy and simple. Samantha called to update us on the status of my vehicle and made sure to communicate the cost and the services provided. It is such a relief having someone you can trust to take my car too.

Had a great experience with help from Dwight and Nicholas. The headache of leasing a car was so easy. The paperwork and car was already when I was told it would be and was in and out in less the 30 minutes. No one tried to sell us anything we didnt need. I would buy/lease a car from them again. And best of all I love my new car

Shane was a very good salesperson, Steve the GM did a great job creating the deal, and Vincent made the financing easy. Good people, good dealership.

Update ! Ryan Duncan its a great customer service, he offer to discuss all this problem below, and i am happy with the service i have there, I highly recommend VW of Murfreesboro Tn !Well I could have given 5 starts but here were the issues:-1 star: I was there for oil change, I drop the car and I was waiting for 5 hours but no one called me, I needed my car to go back to home, I live 1 hour away. I call back to see what happened, they tell me the car has a recall and will take 2 days, so here is the problem if I never called, I will not have a car to drive, they finally give me a loaner car 1 week later, SO DEF NO COSTUMER FOLLOW UP-2nd star: Days later no one call me again, so i call them they tell me my car will need to stay one more week, again no costumer follow up!-3rd star: The loaner car was dirty when I got it, so I washed it because my car will be ready soon, but they still did not call about how the progress of the car was going, so I called again. I called, not them.-4th star: Finally they called me, my car was ready so I dropped off the loaner and I paid for my service. I requested oil change and some lights.So now my car looks dirty and looks like it was parked under a tree I found all the edges on my car filled by leaves, they call me regarding of the service, I mention all this, the manager will call me about it, but nothing happened.I waited 4 days for their response, again NO COSTUMER FOLLOW UP, NOW HERE IS MY REVIEW. I HAVE PICTURES TO PROVE ALL THISThe thing is if I had requested oil change and it has recalls I didnt know about it would have been good to know if they had called me. Now how does my car end up with a bunch of leaves if they had it for about 3 weeks??

Your feedback comment was:After calling in for a last minute oil change I got no answer so I drove to the shop and they were able to fit me into the schedule for the day. The service advisor (Samantha) was very nice and helpful in taking care of my vehicles need and even pointing out a couple services that my vehicle needed. That I will habe done next trip. A very pleasant visit !