I called and spoke with Sharon over the phone, who made an excellent first impression with her knowledge about packing my delicate artwork, and with her speed of quoting prices when I asked about every different option. She even knew details about USPSs dimensional weight limits and USPSs minimum packaging protection requirements for insurance purposes (you read that right, USPS, not UPS). Shes an absolute pro. In fact, I considered an alternative cheaper place to get my packaging done, but her knowledge totally sold their service. And Im super glad I went with this UPS store, because my artwork made it to an international destination (via air) unscathed. So their packaging service might seem pricey, but it was well worth it for me. Ive also used this location to buy shipping supplies, to return Amazon items, and to buy one-off battery hazard warning labels for shipping. I highly recommend this location.

Basic UPS Store with jacked up prices. If you are planning on sending and picking up a package here; dont. They charge $10 pick up fee and $10 per day if they hold it, and that includes the day the package arrives and the day it is picked up! I called my own UPS Store in Seattle; they charge a one time $5 and hold for a reasonable time. Another mountain view ups store is $10 pickup and $5/per day. From what I was told since the stores are privately owned they can do whatever they want on services outside of standard ups shipping rates, etc.

Smaller store on the ground floor, Castro side. I was able to park in the back and get through the building, but had to walk around as I couldnt go back. Helpful and friendly staff, I was in and out in minutes.

Amazing customer experience. Came in with 4 large boxes and a 5th smaller box and the person I worked with was very fast, pleasant, professional and just all around great to work with. Highly recommend it!

I would highly recommend to avoid this location at any cost. Selling boxes that cost less than 1$ for 15+ per box is seriously stupid.Avoid this location at any cost. You can buy any box of your choice online for a 1$

James was very helpful. I went there to drop off Amazon return packages. I put two labels on one box and 3 items inside. One of the three items has a bar code return label. Amazon customer service told me I could do that, but James told me that we shouldn’t do that. If we do that, we might not get all the refunds, because the person who opens the package at Amazon might just scan one label.He opened package and separated and resealed each one individually. I didn’t have to make another trip and all the trouble... especially given the pandemic situation..Thank you, James.Kindness can go a long way... I’ll make sure paying it forward. If we could all strive to be kind to one another, what a wonderful world we and our children would live in.

Efficient for Amazon returns. Well staffed. Easy to social distance.

Best Print & Ship store ever. The store closes at 5:00 and one of the employee let me in at exact 5PM and allowed me to ship an important mail. All the employees are super friendly and helpful too. Great job !! Thank you for so much help.

They were rude when I dropped something off there, insisted on charging me for packaging when free packaging and shipping is included, and did not provide me with a receipt when I drop off (the sheet of paper they gave me had no valid information on it). I even called the customer service line and they agreed that this is highly unusual.

Super friendly, helpful and efficient. I was done in no time. Thanks!

I like this location because it’s very easy to get in and out quickly. I can park in the back go through the building and drop off my stuff fast.

Full service, friendly and fast

Great staff! They are super helpful for mailing items and even seal packages for you for free. They might be a little costly but with the service you get, I think it’s perfect.

Great staff in and out Made dropping off packages easy

Friendly and fast service! Nice that I can walk here from my apartment

Good positive store. Friendly efficient service for customer shipping and mailing needs plus more.

Couple of things were needed for returns to be processed :1. Print out the shipping label2. Apply tape to the package to seal itPersonal at the store were really cordial and took care of both items. And did it for free. Will be my goto place for all returns.

Michelle was very helpful with notarizing our family trust. She helped figure out what we need to print, printed and sorted all of it for us and assisted us throughout whole process. She was also very mindful about our small child being with us and orchestrated the whole process so my wife and the baby were disturbed the least.

Been here close to a dozen times for all of the below- Getting items shipped out- Printing shipping labels- weighing and packing items.Never once have I faced any issues. The stores open through holidays as well and staff has always been super sweet and helpful

I used to return Amazon here. I leave extra packaging with them. Always in and out quickly. Kind staff, always patient when working out return details, offers receipt for return verification. Also, fun small selection of cards to check out.

Charged me $3.25 to print a pre-paid shipping label. Outside of this being absurdly expensive, what could have a 30 second interaction became a 5+ minute interaction (email the file, wait for clerk to print, wait for payment to process). What should have happened, show the clerk the label on my phone, scans it, prints it, leave. During peak CoVID-19 levels, this is simply unacceptable.

Everyone here is extremely friendly and helpful. I bring in complicated requests almost every time and the employees help me get the best and most cost-optimized option. Who would have guessed delivering packages could be an enjoyable experience?

The staff at this store are wonderful!! I have been coming here for help with small business services and personal shipping for years and they are all so warm, friendly, and helpful. This is the first place I think of to go for anything business or shipping related and feel that I can always trust the advice of the store manager Michelle, who truly cares about helping people.

Super efficient and friendly staff.

Printing is very expensive. I printed 4 pages for my shipping labels and it costed me over $5.

I visited here to return my Amazon shipment. Very friendly staff. Helped me to pack item. They are ready to do and willing to help you. Highly recommend.

These guys are the best! Ive been coming here for years and not only are they the most knowledge, theyre also super friendly and fast!

This UPS location is very efficient for mailing packages as well as drop-offs. Because they are so quick, there is usually no line when I come in. Once in a while there, I have to wait and am the only person in line. But its only for a a minute or so because they have lots of staff and multiple weigh stations for packages. A way better experience than the US Post Office.The biggest issue here is the parking situation on Castro. There is a limited supply of street parking for a multitude of businesses. Save yourself a headache and forget coming at lunch time during the week. Other times its hit or miss, and its not fun carrying boxes of stuff for any long distance so good luck there.That said, theres a Starbucks nearby, so anytime I have to work carrying a package, I can treat myself do a drink there.

Was going to return my Amazon’s item. Without any sealing, the staff took care of it nicely. I only spent less than 20secs there good job

Im a long time customer - The staff is super-helpful and always going out of their way. This is a family-owned business. They are great!

Closing at 5pm? Ridiculous

The manager said they are not UPS to avoid taking responsibility. That is funny. Worest UPS store ever.And one more important bring yur own tape. If you forget that you need to buy it. They will not kindly help you out for free like other UPS stores.

I was returning the Amazon package. The service was polite and fast.

Love this store. Staff works efficiently and was awesome to work with. Highly reccommend!!!

Friendly staff, they let me enter even past the closing time. Most importantly, theyre pretty efficient compared to other locations - they serve multiple clients at a time, always with a smile. They also take passport pictures.

Personal Service with a Smile

This staff is extremely helpful. Every time I walk in its like they already know what I need. Even helped me create custom bday cards for my family once

Good service, no complaints, very convenient.

Expensive and staff unprofessional.I wanted a print out and they said I have to pay computer charges. This is unheard of because most places let you email the document.Also I heard the staff making fun of and gossiping about other customers. This is highly unprofessional.

Great service! Very helpful and was out & on my within 5 minutes. Getting here was a pain though as parking is impossible on Castro.

Great UPS location. The employees are always really kind and knowledgeable.

Nice little family-owned operation at this UPS Store location. They have been pleasant, helpful and quick every time I have been in here.

The unresponsive staff mistyped the shipping address five times before the shipping label was created. I asked for insurance of value $600 but the staff forgot to do so. Unfortunately, my package was delivered to a unknown address because the staff attached others label on my package. When I talked to them, the manager is quite rude and yelled at me that this was not their fault and I should take the responsibility for my lost package.

I always have a great experience in this store.Employees are always helpful and offer a great customer service.

Staffs are friendly and efficient!

I go to this location often. I do field service, and I am always sending back defective networking devices I have replaced. The staff is fast, polite and efficient. I dont expect them to supply packing tape for me, becuase if they did that, they would supply it for everyone that walked in the door. For that reason, I arrive there with my package taped up and labeled, if I have a label. If not, they have no trouble generating a label for me, based on the business I am shipping to. If their account doesnt come up, or there are issues with the account, I simply recall that this is not UPSs problem, its the problem of the person or business that wants their stuff back, so I would not even think of yelling at the staff about this...they can, and do, however, answer questions for me.Great location...the only issus is trying to find parking in downtown Mountain View...eh...thats the price we pay for convenience. Keep it up, #120 staff!

Went there to get my passport copies of 6 pages to notarize which the UPS store in sunnyvale refused to notarize it as a booklet and instead asked for $60 for 6 pages.The lady understood the problem well and gladly notarized the photocopies of passport pages as one booklet and embossed the documents.

I went there to do passport photos. 15.01$, took less than 5 minutes from the moment I walked in to the moment I walked out. I was able to preview the photos on a screen before printing them.

Excellent service and staff!! Super helpful and friendly :)

This store does Notary. Fast service and reasonable price.

Outstanding customer service, family operated business. I have come in here a dozen or so times and have never been disappointed!

Staff is extremely helpful and fast-paced, they explain everything and move fast. I have never been there more than a minute.

This one has notary services in the weekend. Hurray.

Horrible experience..... employee got upset for misspelling my name and getting my address wrong....so much attitude and disrespect....never coming here due to one employee...stay away people.

The best service ever, very very nice people, Asian, White, Colored, no matter who you are you are treated like a family there.I urge you to try it for yourself.

Friendly staff and will actually give you suggestions on how to save money on your parcel even if it mean losing your business to USPS. I trust these guys/gals.

At every other ups facility I was returning my orders normally, at this one they said I need to pay $40 and I just left

Michelle the store manager is very kind and patient. I called to complain about a service that actually occurred at another UPS store and she patiently helped me to realize my mistake while helping me to calm down.

Apparently a box thats about the size of your smartphone cost four dollars at a UPS store. When the manufacture cost is less than four cents. How they rip you off and get away with it

Friendly staff. Good service. No waiting

No parking, and overcharge by 2x for stamps with no refunds.

Worst ups store. Employee told me that they are ups but not a ups. So cant help me with printing the label, since they dint have capabilities to do so. Very rude and unprofessional.

I came here without the printed shipping label and asked to pay 2.75 for one page b/w printing from my USB drive. About 2.5 goes to the use of pc. They do not have the system to print the label because we are not UPS.

The lady there is ignorant and not helpful at all. Bad service.

Stupid Asian staff there. Every time return package to Amazon just bring label and box to UPS, but today this location asking me to pay for tapping service. Totally bad service

Dropped off package. Fast in and out.

Worst customer service Ive ever experienced, the package I sent didnt even get to its destination, and no refund because somehow they are not responsible for the services they sell. AVOID THIS PLACE

Friendly staff and quick service.

Always super quick

Nice and clean store, staff is friendly, works fast

Conveniently located and the staff is friendly but mailbox prices are a tad high.

Got everything done notarized, copies and mailed!!!!!

Good UPS store, friendly staff, clean

Call me or just leave my package.

Bad customer service. I had to ask them to redo my passport photo because it wasnt according the official specifications. Also, they charge you $2 to use the computer to print a file.

Staff very helpful.

Great customer service

Helpful staff

Not a fan

Good option for buying souvenir postcards!