Doug was amazing today, After 20 years with Sprint I wanted to switch since the merge with Tmoblie, the service was horrible. So I walked in and told Doug exactly what I wanted to do. His customer service skills were phenomenal! Ended up getting the 13 Pro for $400 with all the promotions! I also was able to keep my phone number. I highly recommend going to see Doug for your cellular needs, he is very knowledgeable & willing to get you the best deal possible.

Very courteous and helpful staff. Always ready to answer any questions I may have. This store is clean and well staffed.

Great place and everyone is always ready to help you. They do a great job.

I really enjoyed Porfy as he truly considered my own needs. He was a great help

This is about not only this store but Verizon as a whole. I ordered a new phone through the app and was told I would receive a notification when it was ready to pick up at this location. I waited and waited and the order still said “preparing order”, I never received any notification that I could go get my phone. Then all of a sudden this morning my order was canceled because I didn’t pick it up in time. How am I supposed to do that when according to everything I can see on the app and online my order isn’t ready yet. I called customer service and was told tough luck, I would just need to reorder and hope it worked this time. So I tried to submit a new order and the website said that I was no longer eligible for an upgrade because I had already used it on the cancelled phone. So I contacted customer service and was told tough luck again that I could log out and log back in to see if it reset. An hour later it still hadn’t so I went to the store to try my luck with them. When I arrived they only had one person working and there were three of us in the store. The woman said someone else would be there soon so I sat down to wait. Another employee arrived after about 10 minutes and started to help the next customer in the store. After another 10 minutes of listening to the lady try to up-sell the customer she had Ben helping since I got there, and not taking no for an answer, I left and will just be keeping my old phone. I am now in the process of picking a new carrier and would recommend everyone do the same and not give this Verizon or any Verizon your business.

Jennifer was so helpful and patient, you are truly blessed to have her on your Verizon Team!❤ I would highly recommend Jennifer! She is definitely a TEN.

If Verizon is going to allow authorized retailers then there needs to be more fluidity between the two.I had to have my phone replaced while on vacation in Florida, so went to the closed Verizon store and decided to upgrade phones instead of accepting a refurbished one under the insurance.The new phone has been having a few issues, so now w that Im home I decided to swing by my local store which happens to be an authorized retailer, just to be told that they cant do anything for me since I bought my phone from a corporate store.Very unprofessional...

The Morganton store is by far the best Verizon store their coustomer service is top notch they are so friendly and helpful I waited like five minutes and the guy who waited on me did not rush me and he took his time explaining the plans great coustomer service !!

Michael was amazing! I can’t even tell u how much he helped me. He went above & beyond. Grateful!

Very helpful and friendly. Would recommend anyone to the store and the agent Tre was the best. He was very knowledgeable friendly and helpful.

The staff was very nice and they were very helpful. The guy that helped us was very knowledgeable about what he was doing. We werent there long at all. In total it took us maybe about 15 mins in all to get everything done.

I worked with Jennifer at the Verizon in Morganton and she was absolutely awesome! She made my time there personal, but wasted no time. She was willing to help do things I could have figured out on my own. Once I left, I realized I didn’t know something else about my phone, went back and she immediately greeted me upon entering and worked on my issue fixing it in no time. I truly appreciate her work ethic and kindness!

Some of the staff are nice. One girl there is rude to me every time.

Trey was awesome! Very helpful.

Justin was wonderful! We don’t understand everything about iPhones and he very patiently worked through all of our issues and questions. We could not have had a better experience.

I went in to get a SIM card for my daughter’s phone and they were super busy, but Justin came over to print something for another customer and asked what I needed and I told him a SIM card. He helped me right then instead of making me wait!! Thanks Justin!! Great Customer Service!!

Dealt with Michael and Arthur. Fantastic team that is genuine and understanding of peoples time. In and out within a matter of minutes.

Thorne was very helpful and took his time to ensure my problem was solved. He worked with me and ensured I had understanding of new phone and set up. I really appreciated his kindness.

I went to Verizon just to ask a Few questions about my account was greeted well Verizon sales read Carol. She was very helpful and polite answered all questions without leaving me confuse. Carrol went out of her way to get me the best deal for the situation my account was in. Im very satisfied with the Verizon wireless store in Morganton North Carolina I left with the hottest in Laius new Galaxy phone all because Carroll made it possible. Will make that Verizon wireless in Morganton North Carolina my perminent Store because I know now they take care of their customers and even go the extra step. Thank you Carol for all your help

Solved my issue in just a few minutes.

The service was excellent. Justin provided efficient and helpful responses and help me accomplish my goals. I was purchasing a new phone, switching lines, and making updates to my account. He was incredibly helpful in getting this done.

Representatives are nice enough and fairly knowledgeable. Dont bother with making an appointment through Verizon. Its first come first served.

Very nice customer service and Knowledgeable!

Arthur was so friendly and very helpful. If you visit the Verizon store in Morganton ask for, Arthur! Great Customer Service!!

Porfiry was a pleasure to work with. He addressed my problem (broken phone), and he helped me set up my new phone very quickly. He even located many photos and put them in the cloud, saving many precious photos that I thought were lost forever. Thank you, Porfry! Also, thank you for your excellent customer service!!

Justin at the Morganton Heights location was very helpful, He helped in adding a line to my plan to a phone i owned! I would recommend anyone to this location 👌🏼👌🏼👌🏼

Thorne was attentive to what I needed and went above and beyond what I was expecting. Defiently recommend going in to see him. You wont be sorry.

The staff at this location was VERY helpful! I just stumbled into this location this morning expecting the same bad service as my local Verizon store, but my experience was the total opposite. I will drive from Marion to Morganton from now on whenever I need anything Verizon related.

I dont have a bad experience to report. I only want to make the awareness to be known. I went to purchase a new phone ( prepaid) I had already done my research on the phone I wanted, which was a galaxy A20. They did not have in stock. They did have a a11 or a50. I asked for total price for the A11. Close to 300.00. I had already priced these at 150.00When I asked why so expensive, I was told that I had to purchase these screen saver and the phone case..You have to buy purchase the bundle..they wontet you buy just the phone. I was astonished that they basically require you to buy regardless if it prepay. Basically..shop around..i purchased the A11 at for total of 159.99 bought my own case and screen saver for less than 20. And switched my devices on my own....TOTAL OUT OF POCKET..170.00NOTE..I already had a Verizon prepay phone and number. Honestly, I dont see how in good conscience and business that the distributor cant allow you to just purchase a phone. I do know that this is just a distributor..but serious consideration needs to be made when you buy a new phone.

Mike Pritchard did a great job helping me yesterday. He was very knowledgeable, patient, helpful but professional. Thank you Mike for the 5 star job!!

Thorne Ivey is AMAZING! He makes sure everything is exactly how you want it, patient (even with a 4 year old), and does his best to get you in and out! Highly recommend

Carol was knowledgeable, helpful, and very kind and patient. I really enjoyed working with her.

The store was busy but the customer service was great. All customer service representatives were working diligently to take care of everyones needs. I will definitely keep using this store as my verizon store.

Yesterday I had the opportunity to visit the Verizon Wireless store in Morganton, NC. Thorn waited on me immediately and he was so gracious to take care of everything I needed, answered all my questions and went out of his way! I’d definitely use this store to take care of not only your VerizonWireless needs but ANY wireless accessory needs!! Thank you Thorn!!

Carol was so helpful, I was on a short time and she managed to help me purchase just what I needed with the help of Authur. They were both friendly, knowledgeable, and funny. Thanks guys!

Great customer service.

I thought I would be in for a long wait but I was helped right away, and the Verizon rep was very helpful and courteous,Was really impressed with the service I received 👍🏼💯

Very knowledgeable and helpful. Efficient and pleasant. Customer service still exists!!

The staff are not honest. They don’t tell you all the fees that will occur and when you explain what you do at home for internet usage they say this data plan would be more than enough. Well the data plan was used up in 5 days and I was billed for it plus the cancellation fee - activation fee and more when you’re told you have 14 days to try it. Will never deal with these crooks again.

The young man was excellent. I have no concerns whatsoever AOK.

Great staff! The employees are very nice, friendly & helpful!

Author and the entire team are great at this location. They are polite, knowledgeable, and always ready to help! Highly recommend their services and support!

I have not had good experiences with this store, I went in to inquire about lowering my bill, I was told that if I went with an unlimited plan my bill would be lower when in fact my bill went up $50.I have been in two other times to make a payment for my mothers pre-paid phone. Once I was allowed to pay with a check and the second time I was told I had to pay in cash. I paid with cash I was given a receipt and told that my mothers phone was active, I went to my mothers house, a few days later, she then told me that her phone was not working. Unfortunately I had thrown away the receipt, I went to another Verizon store and had to pay again. This missing payment left my 82 year old mother with no phone. I am not happy about this incident. Since then we have changed carriers and in the process discovered that her phone had been locked due to payment not being applied.I would not recommend this location. If anyone in management would like more specific information I would be willing to discuss this further

I have been treated so kind by all the associates. My husband was not able to use two phones and they were so helpful and upbeat .Jennifer and Pookey were especially good working with older customers. Great people to work with Go there and they will help you Lou Benfield

Excellent service! Thanks Arthur for all your help and going the extra mile for a new customer.

Thorne was great!! Took care of my upgrade with great knowledge and ease. Highly recommend him and the store.

Great help. He tried everything and resolved my issue fast.

Had a bad battery in my device and she gave me a new one no hassles. Very curious and polite. Very willing to help. No waiting she came up to me as soon as I opened the door.

I had a great experience, Thorne helped me and was able to answer all my many questions as well as go out of his way to ensure I had a good experience and did not have to wait long as well.

Jennifer did a great job helping us choose phones appropriately for our different usages.

Thorne did a phenomenal job. Best experience I’ve ever had with Verizon.

Arthur stayed late to help me get a new phone and was cordial and friendly the whole time. I highly recommend Arthur as a salesperson.

This was my third experience at the Morganton Verizon office. All three times I was helped by Thorne. I would not want anyone else to help me. My first visit was simply to fix a billing issue. He worked with me for over an hour, but resolved issues. My second visit was very similar, again it was the same. He corrected issues and gave advice for the future. Yesterday, I went in and thank goodness I was able to again work with Thorne. He knows the business and offered many options for what he saw I needed. My bill was explained and he told me the best way to get the most for my money. I purchased a new phone, iPad, charging station, cover for phone and case for the iPad. Not once did I feel pushed to buy, but guided as to what would best fit my needs.Thorne is courteous and very personable. I hope he will continue to work there as I will take my business to this branch.

Go see Tre! He was so patient and super nice!

Absolutely amazing. Helped me get a new phone when mine stopped working for a very good price.

Very easy transaction just didnt want a new phone bit after Verizon bricked my old phone I had no other choice

Had a work emergency and needed a piece of equipment as fast as possible. Paul had me in and out in 5 minutes!

I never dread going into Verizon in Morganton. Porfirio greets my daughter and I as we enter the door and always exhibits the utmost patience and respect for our needs. He’s kind, knowledgeable, and helpful. He makes suggestions and gives advice on our situation. I am thankful we have Porfirio to guide us when we need help with our phones. I gladly refer others to him!

Tre was very helpful. He went above and beyond to help us.

The person who helped me was super nice and was very quick

My dad had to replace his phone due to charging problems; he found a deal at Verizon while I walked over to Dicks sporting goods to do some shopping. Great location for Morganton and plenty of parking....

Very knowledgeable staff

Guys are friendly and knowledgeable. Dont understand having to wait outside in the heat to go in as theres plenty of room to social distance.

I had busted my phone and was very worried we wouldnt be able to transfer my stuff. Between alot of persistence between Tre (and my wife), we were able to get everything moved over. Thanks!!

Throne and Jennifer both were helpful knowledgeable and I appreciate their patience at my requests

Arthur was the most helpful Verizon representative I’ve ever worked with!

I needed an upgrade and they were able to upgrade my phone nice and smoothly, we did have some issues with the phone but other than that everything was great, I got everything I needed and the person who helped me did a great job at explaining what upgrades are and how I could save money.

The service was great

Mike and Thorne were very helpful with all of our wireless needs. The employees In the Morganton NC store were very friendly and informative. The gentlemen patiently answered all of our questions and concerns with switching our plan and getting new devices. I highly recommend this store. Thank for all the help!!

My experience with Arthur at the Verizon store in Morganton, NC was phenomenal. He was very professional, knowledgeable, and helpful with all aspects of upgrading our phones! We left the store with having had a very positive experience. I will recommend him to everyone.

Thank you Tyler Davis for your help and your great customer service today. Your time and attention was very much appreciate because we came into the store to discuss switching to another carrier! With Tylers help we stayed with Verizon and I also got a new phone!

Very friendly and professional service from Tyler. He was extremely helpful and made the whole process enjoyable. He took the time to walk me through some of the features on my new phone. Thanks Tyler.

Had a wonderful experience. Thorne answered all my questions. He was very perfessional and friendly.

Good customer service. Very helpful.

Awesome staff. Thorne was amazing

Helpful. Stayed open a little late to finish my service.

Outstanding service very knowledgeable an polite young man.

Paul did a great job helping me, even though Im technically not a Verizon customer any more. He was very patient during the huge chunk of time it took to try and solve my problem.

Jennifer was excellent. She answered all of our questions and concerns and allowed us to make our decision without pushing us. She was very knowledgable. We very much appreciate her.

From the moment I walked in I felt comfortable. Tyler was most helpful as he guided me through the purchase process. I am very grateful for the good service.

Really great service, informative, comprehensive, and speedy. Highly recommended.

Courteous, knowledgeable and helpful. Completely pleased

I always love going to Verizon. Justin and the rest of the employees take such good care of me each time I go in there. They are kind and knowledgeable. They are also very helpful.

Dishonest practices, I have no idea why Verizon lets the people be associated with them. Go to the Hickory store or any other corporate store, you will be glad you did.

Good service and knowledgeable working people. Good Store

Great people

I was treated with respect. These guys are awesome

Excellent help by your team. Came in close to closing and was still greeted and taken care of with great care. Even made my daughter comfortable and gave her things to keep her occupied.

I had a small but important purchase to make. I really expected a desultory response and a sheepish departure. Instead, I received suggestions and generosity and obvious competence. It was nice to leave a store smiling.

New store - great location - helpful staff - overpriced packages, exploited services.Do keep in mind that Verizon will still continue to charge for data even after your phone has been disconnected. Not to mention the reconnection fee and late charges. Whatever you do... do not go over your data plan.Also if your device is stolen and you no longer have access to it, not only do you have to pay the device but also for services going forward that you would have used if the device has not been stolen.

Porfiro at Verizon in Morganton is the best! Really cares about his customers!

Tre (Paul) at Verizon in Morganton NC was excellent to work with! He took time to answer all of our questions and made sure we left with a phone that was ready to use. Great professional location and staff.

So helpful with my iPhone! Had to set up and transfer data from another phone. Didn’t like paying 34.00 to get this done!! Jessica did great! She doesn’t set prices.

Carol was amazing, I received the best service possible

This Verizon store has consistently excellent service.

I came in with a quick question that turned into a new purchase. Thorne with out of his way, staying after close to get me all set up. Customer service has and continues to be excellent here! Thank you

Excellent customer service, very kind people!

Arthur was AMAZING!!! He was super helpful and interacted with my kid so well! Definitely will ask for him when I go back!

My experience was great. The phone I wanted was in the inventory and my representative was extremely knowledgeable about setting up my phone in transferring my old information from My old phone to the new one

Thank you Justin in helping my sister in-law and myself in fixing our problems concerning our phones and acquiring a new iPad