Will not be going back to Moss Honda after buy 4 previous cars from them. It is understandable that the market is inflated right now. But the level of service is just embarrassing. After sitting with them last night, they wouldnt get to the price We were comfortable with, then after walking out they wanted to hit the price We were asking. So they said to call today. They didnt wait for our call but instead called us with a price $3000 above what they had previously said they settle on. So not only did they go back on what they said, but then they tried to guilt us into going to buy it by saying they have buyers going in tomorrow. Will not be going back there again. So sad to see where they have gone.

The staff is so friendly. They always say an hour but they work their hardest to get my car out in the quickest time possible. I have been doing crevices of all my cars I buy tires from here it comes with with free rotation free flat fix they have best customer service and the best price and best deals and usually Mr Christian is helping me he is the best

The staff is so friendly. They always say an hour & a half but they work their hardest to get my car out in the quickest time possible. I have been out of there as soon as 30min later. They also treat my car so good 👌🏽 🙏🏽

Terrible managment!The salesman was super kind and professional he did his best to have the best deal, but once the manager came over he was rude and arrogant didnt want to negotiate. Feel sorry for the owners but this place isnt the best to buy a car with that disrespectful type of people.

The service department handled my work in a timely manner. Polite staff.

Service department was better than I had expected. Ricky Smith is amazing tho. Unfortunately I have to give them a one star due to my purchase experience.However, I wasn’t and still not happy with how I feel like I got robbed with the purchase of a used car.There’s a price on the car tag, the sales rep agrees with you, the manager comes and changes the car acting all smug stating he’s on your side and doesn’t care for Moss Bros as he would rather have you have a car (lies) then he agrees on a different price. You go to the finance guy and that’s where the lies comes in and they add a bunch of other stuff people don’t need and it is there where they say that the extras on the car are not additions and are part of the price regardless even though the tag says extras and is part of the car but they will take it off of u add gap Insurance for 500.00. Which after reading the contract I came to realize the gap insurance was way more than that.The mark up between the original tag and manager and finance guy is roughly around 4.5kNever again will I purchase from these crooks. They also ran my credit even though I told them Multiple times that Schoolsfirst had already approved me for the amount.My fault for signing and trusting them. Never again.Lastly they do not honor the online prices. They call it discounted price and do not price-match what’s online. The car I purchased was marked 29k out the door. The tag on the car was 32k.Again, my fault for not reading the contract like a total amateur first time buyer shame on them for screwing people over.

I got a really nice reliable car here!!! They really did a good job of making sure I got the one for me!! There’s good people working here!!!!!!!!! 🙏🐐™️

Frank is extra amazing at his job. He needs a huge pay raise for being so awesome. I only come here for his impeccable service

Scott from Service took amazing care of me. He took care of the concerns I had on my vehicle. I was in and out as quickly as possible. I was greeted very nicely when I arrived and the employees made sure I was taken care of with water and coffee. (x2) My second visit was even better. After a long trip home Scott and the Service team got me out of there in less than an hour. I was back in my bed in no time.

Excellent service! Moss Honda of Moreno Valley gets two thumbs up. I highly recommend them.

They make the deal sound good and say everything is already included in the final price but don’t sign I ended paying 32000 dollars for a van that cost 22,000. Also don’t give them a down payment, I was pushed to do it but my credit is above 800. I tried caking them next day but people where Rude and the sales person Brendon or Brennan never got back to me. Don’t make the same mistake I made. I wish I could take the dad back but they won’t. Will never do business here again and will always tell people not to come here. Please see below called this guys back but he never called me back, these guys are jokes don’t listen to there lies I just got a letter from Chase saying they couldn’t approve me for the loan because the car is not worth the loan So Moss Bros charge so much they had to use Mechanic’s Nancy with a high loan . Not good Moss Bros.

GO TO RIVERSIDE HONDA!!!Better deals and better service, I should’ve did my trade in there because Moss Bros is a unnecessary headache. Starting off, the service was exceptional. But now ?! I regret coming and giving them a deal. Communication is TERRIBLE I have to call a million times just to be told they will take a message for the person I need to talk to and they call me back but I never get any calls back. What type of stuff is that ?? To top it off I live in lake Elsinore, this second time I needed to speak to someone lasted for about a week. I had to drive all the way over here just to wait 30+ minutes to still not get what I needed resolved. I wasted my gas time and clearly money. I will NEVER come back here for another car. I was supposed to sign another deal for my sister but we took our business to Riverside Honda abs I suggest everyone reading this review to go their also and speak to Orlando his service is over the top !!

They fixed my issues I had with my gas locking system with no problem, even got it back the same day. And they did an amazing job!! Every Friendly and helpful

Horrible and dishonest thieves. After saying multiple times that I didn’t want anything extra included in the vehicle, and agreeing on a price, the contract that i signed was another 9k over the price, but I didn’t until after i had finished signing and was too late. They charged me extra for warranty and other features that I said I did not want to pay for. Disgusting human beings. I will definitely be sueing...Update 8/4/21: still no resolution... I was told they had approved me from some financial institution only to get multiple rejection letters based on credit from multiple places they sent and ran my credit to, after i explicitly told them in the very beginning that I would only allow them to run my credit with Navy Federal. I was also told that my payments would start on 7/23/21. Several weeks later, I have gotten no financial information to set up payments until I get this all resolved. Nothing via email, nothing in the mail, nothing. Moss Bros. Honda is pure unfiltered garbage.

Take your car elsewhere for simple service.Took my Fit here for oil change and tire rotation twice; first time they did not replace my hub caps properly and now they squeak when driving. They tell me its normal with this model; which is false because they did NOT do this when it was new prior to rotation.2nd time around they loose one of my tire caps...going to just take my car to jiffy lube now because my old blazer gets better service from them.

Took my car for oil change and was a little skeptical because of other reviews but couldn’t had any better. Was called in an hour and a half to pick up my car no problems and everyone was super nice.

Every person was professional, friendly and efficient in the service department. The time estimate was accurate and my service advisor explained the work that was done thoroughly. It is always a pleasure to do business at this service department. Thank you.. . .

I was told it would take two hours but got my car after 60 minutes. Excellent service and very professional. I will return whenever I am in need of service.

The experience at Moss Bros Honda was very disappointing. We are a Honda family and we own a 2015, 2016 civic and 2019 Insight and went to purchase another civic for our daughter. I wish I would have read the reviews before I went down there. My experience has been similar to the other reviews we made a deal on a car then they said we need to add gap and extended warranty which we did after some back and forth. I told them we were pre-approved through our bank and NOT to run my husbands credit and if there were any issues to call me! I called our bank the next day to make sure everything was in order. They said they received the information from Moss and we’re processing it. I called Moss and they said they were waiting for my bank. I called my bank back to find out what the problem was and they told me that they wouldn’t finance the car because they were selling it to us way above MSRP! We started receiving credit alerts that they were running his credit. I called them and asked them to not run his credit. They still continued to do so. I kept calling everyday to ask them what was going on they kept saying everything was fine. Come to find out they could get the car financed because it was coming out 10k over MSRP. We then get a call three weeks later saying they have great news they have dropped the car 3k to get it financed! Wow!!! I’m thinking what great customer service. NOT!!! We go in there and they have a new contract for us with a higher interest rate AND they removed the gap and the extended warranty! So,I then told to tell them what horrible customer service it was for them to want us to give up our gap coverage and extended warranty(which upon sale they insisted that we purchase for own protection.. which no one cared about when we went back) and they wouldn’t give up anything on their side they are already marking up the car 5k and the dealer add ons 3k. Which you know they can write off as a business expense!!! I did get them to add the GAP back to our contract! They adjusted the numbers.. like they do…However, they would not add the extended warranty back to the contract! To add to the frustration…I called several times to receive a copy of the window sticker which I finally received however i still have not received a copy of the addendum (I was told it they can’t find it)so, I have no idea how they came to the price of the car I was sold. I will never do business with them again. I had to call them several times a day wait on hold to be disconnected, leave messages and no one would call back it was a mess. I have never had such a horrible experience! Beware!

The worst place to buy a car from, these people are thieves and will do whatever is takes to take your money. They don’t explain into depth everything that you’ll have to pay for. They made me pay $10,000 more for a used car. The worst dealership that I’ve ever been to, with the worst employees. Do not trust Salesman Ricardo Leonel and Brandon Nagel. Don’t trust the price of the car that it says, they will make you pay so much more for it! It’s not worth risking, save your money and go elsewhere.

Great professional service,all needs addressed and handled In a timely manner

Everyone at Honda was extremely helpful and helped me as if I was their only customer. Ernie and Ron were such a big help, Mario and David were extremely helpful in helping me find a great deal with my vehicle. And Ricky was amazing when it came to fixing my older Honda. This team is definitely better then all the rest and I would give 11/10

This is where Emanuel, the window tinter has his shop.Awesome and quality work, at reasonable prices.

Tim used to be my service person, but he moved away, now I have Frank. Frank is just as good as Tim was. They are friendly, helpful, and respectful. From my own personal experience with Moss Bros Honda, the service people are great!

Rick S. the service text was awesome. He was friendly and made sure my car was checked and out of there quickly.

Quick oil changes..especially if you have a busy day!!

The service representatives Sal and Alfonso were both super friendly and nice.

They were good, but could of have been a Lil more professional.

Terrible experience at moss Moreno Valley. Wendy was great salesperson. Used car manager came to my table without proper greeting with me just start talking that why I asked to negotiate the price. I asked him its my right as customer to negotiate the price its not new car he reply me very rudely if we give you brand new car you will still ask for discounts.I buy cars all the time from Honda dealer the sales people are always super nice with costumers.

The only reason this isn’t a 1 star review is because the salesperson we met with was very friendly and helpful. The management on the other hand (eye roll). We were trying to negotiate a lease for a 2022 Honda Odyssey elite and like in most negotiations we started low expecting them to come back high but what they came back with was outrageous. I showed them the numbers I got from Honda’s website so they could see that my numbers weren’t crazy and they stood firmly by their outrageous numbers. The manager explained to us that because of the chip shortage they aren’t getting a lot of new inventory so they want to hold on to their cars. I have never I’m all my years of purchasing and leasing cars heard anything like that. Someone is will to give you what the manufacturer suggests and you reject that offer so you can “hold on” to the cars? I guess they are waiting for people to get desperate for cars. I guess they assume things will get so bad that people will pay anything for a car. The next day I called Lake Elsinore Honda and was able to get the deal I was looking for at Moss Bros. Honda. It was so easy. We made a deal over the phone and all we had to do when we got there was sign some papers and drive off in our 2022 odyssey elite.Just wanted to update my review because a manager from Moss wrote a response to my review and requested that I contact him. I did contact him. He couldn’t recall what my review said so I told him about my experience and he told me he would “look into it” and get back to me. I haven’t heard from him since. I wasn’t expecting him to do anything but don’t write a response asking me to contact you because you want to make things better if you don’t actually want to make things better.

It was amazing Frank Thompson was great he had great customer service 👏 I really appreciate his professionalism and caring about my service overall amazing thank you Frank Thompson and Moss Bros.Honda please recognize Frank.

Went in for a oil change and tire rotation. They gave me back the car with the tire pressure light on. Youd think they would check the tire pressure before putting the wheels back on. Not my first bad encounter here unfortunately.

This dealership says that you are the boss but they sure dont treat you like it. I brought my 2017 Honda Accord in for a noise on the front left and they told me it was tire noise and that nothing was wrong with the car or the tire. They then stated that if I replace them the noise will stop. They said everything was good and sent me on my way.Just as a precaution, I drove down the street to Americas Tire and they found a 1 gash in the front tire. Can you tell me how the dealership missed that? They told me there were no problems and the tires were fine. They basically let me leave when there was a hazzardus condition with my car that could potentially cause damage or injury if the tire blew at high speeds.Regardless if the tire made a strange noise or not, this tire was unsafe and Moss Honda let me leave. Unacceptable and their loss on a full set of tires. Thank you Americas Tire for being thurough and helpful.I am done with Moss Bros. and their lack of attention to detail.

Buying a new car is an ordeal. Moss Bros worked with me, and although the process is long and tedious, they were able to get me a new Sienna and deliver it to my house the same day. They had to bring it in from another dealership.

Worse experience, unprofessional costumer service! Such a waste of time to bring your car for a service at this location. Made an appointment for an oil change, when I arrived I asked how long it would take so I could plan accordingly. I was told an hour and a half. Waited more than 3 hours for my car to be done.2 hours in I asked for a shadow service, something that was not provided.

Alfonso Zambrano was polite and friendly. Service was completed in a timely manner.

Our service guy, Alfonzo was fantastic. He went above and beyond to help us . He was very friendly and understanding. We thank him for being there for us and doing such a great job.

I had a stuck window, they were able to see me immediately. Unfortunately, they didnt have the required replacement part in stock. I may update this after my next visit in a couple days.

YoYod me on day 13, ended up giving the car back after weeks of driving it and 1500 miles. Couldnt deliver on the promise made. DONT BUY HERE. Theyll lie to you to get you into a car and then try to raise your rates or ask for more money.

I have taken my 2016 Honda Civic LX here for repairs a couple times, and its turned out perfect every time. When in services ask for Frank, professional and kind. Always keeps in touch for progress on repairs for the vehicle. I Will always take my car here no matter what.

Reasonable prices, does not participate in Costco auto program.

Needed a battery replacement. Arrived with no appointment, advisor said about one hour. Ran an errand, came back in an hour, car was done. They even took care of a recall issue.

Service representative is always courteous and professional. I was in and out

Great staff, the salesmen i worked with were amazing but the dealership had some hidden fees that are not included in the online pricing.As I did still purchase the car, I feel it would have gone smoother if the dealership was more transparent with the addition items they add to the car, such as the tracking and cleaning services. Other than that, the dealership was great.

Thank you so much to Ernie and Jeff who helped me purchase my new car. They gave me the best deal from all the dealerships around (over 10 Honda Dealers). Not only did I get the best price they were transparent, knowledgeable and fast. I will refer you to everyone I know!

Excellent customer service! Ricky Smith is the best! Always so helpful and the service is fast. I will not go anywhere else. I would recommend to others!

To the people of Moreno Valley and surrounding areas do yourself a favor and avoid this place. I bought my car here April 3rd and ever since then I’ve had nothing but problems with them. Brandon in finance will not help you I’ve tried multiple times to get in contact with him and he hung up on me 3 times. Jody of whatever his name is.. is completely useless. I will never do business with them again and I will make sure that my family and friends and the people of Moreno Valley know what kind of dealership this is.

The deal we made was fair and reasonable. I went to three prior dealerships and walked out. I appreciated your care and fairness to myself and your needs equally. I will be shopping with you in the future. Much appreciated the transaction and I love my car. Good Work!

Do not recommend this place I repeat do not recommend. The last time I took my car for an oil change they charge me for a car wash and my car was not washed. I had recently made an appointment for an on March 30th. My appointment was at 10:30. Sal was assisting me. I told him that I think it is the AC condenser. He said my car was going to take 4 hours. I told him to keep me updated and he said yes. I waited 4 hours and my car was parked in the same place. I asked Sal if he had any update and he said it was the AC compressor. Sal that he was going to talk to his manager about the car warranty and that he would keep in touch later that day or the next. He handed me my car keys but did not charge me for the maintenance check up. I got sus about it. The days passed and no call. So I called asking for Sal and he said that he still needed to talk to his manager. Never received a call. So I called again and received the same answer.

I love the service. And the rewards points are perfect for saving money.

This was my first time using this dealers service department. Frank was honest, understanding and helpful. These are rare in the car dealer industry.I would definitely come back for major service and would consider buying a vehicle there as well.

I appreciate good customer service. I neve feel like Im being hassled or hustled. And thats why I stick with honda

Best car-buying experience I’ve ever had !!!

Went in for recall on used odyssey van check engine light was on and van dirty. Honda did recall, turned off check engine light and washed van. They also had recommendations for future repairs..

Moss Bros Honda service is amazing! Frank the service advisor is always super friendly and honest. If you need service for your vehicle I highly recommend asking for him. Always has been a good experience for me.

Service to my car was quick and friendly by staff! Thank you!

Well it was a long evening but worth every penny Im investing in myself and with your help getting in a great car I love it.

I have bought plenty of cars but Moss Brothers has the best team of people you can actually trust. They gave me more money than anyone for my trade in and a new associate James set me up an appointment with no pressure. I love my new truck and Im so grateful

FALSE ADVERTISING AND BAIT AND SWITCH SCAMMERS. I called ahead and confirmed I would pay advertised price for a 2015 Honda CRV. I would pay cash for the car. I wanted to register it in Oregon because that was where it would be stored for use at my vacation home. FIRST LIE: they told me that their finance dept would handle the Oregon paperwork. Result: when I got there, Jerry told me they only have so many permits to do out of state sales, and they had used their allowed quota for the year already (this happened in June). SECOND LIE: Jerry said they were taking a loss on the cars advertised price and I was required to buy the add ons such as a security system in case car was stolen, extended warranty and a few other items (4 in all), that totaled over $3100. I told him I just wanted to buy the car without add ons and he flatly refused to sell it to me. Jerry said it was stated in the fine print on their website that I had to purchase those add ons. It does NOT! The only reference to add ons is the advertised price for any vehicle does not include dealer installed accessories. These accessories can be purchased for an additional cost. NOWHERE does it says it is mandatory! They wanted to sell the car to some other victim who would not know any better and be pressured into buying add ons so they can make more money. These guys are committing fraudulent advertising, manipulating customers and outright lying. I am going to make sure a formal complaint with BBB is submitted, as well as every place I can think of to submit this review--google, yelp, etc.

Rick was a great tech. He got me in quickly, assisted with what I needed, and then had me on my way. Exceptional service!

Way over charged me for a used car. I wouldn’t recommend to family or friends

Always great work and very professional. Thank you.

I promised to leave a review, but I wanted to drive the van around first. I love our new van, and Allen and Axel were very helpful! We kept them late but we managed to walk away pretty happy. We had to come back once because the horn didnt work on the brand new vehicle, but it got fixed, no questions asked.

Jared Reed was an amazing sales rep that was very polite & accommodating to our requests. He went above and beyond to help us get the best price on the car we wanted. The manager Jerry was also extremely helpful in making sure we get a good monthly payment. Highly recommend this place for anyone who is looking for a very carefree shopping experience.

The Moss Bro’s team made purchasing a new vehicle stress-free. They were able to accommodate me and my 2 year old. We were in and out of there, no all day waiting. Business was a pleasure!

Ernie was great. He wasnt pushy, which is always a plus when looking at cars. He listened to what I wanted and went above and beyond to ensure I was satisfied. One of the best salesman I have dealt with. Friendly, professional, courteous and knowledgeable.

Excellent service, well done in the time estimated.I left very happy and recommend the Moss Bros Honda Service Department.

It was a great first service, they even signed me up for points. Thank you

Service center was a pleasure to go to. Nice waiting area and professional staff. 👍🏾

Very expensive and you have to beg to get service.New car did not have very many miles was told brakes were bad and I dont believe they were replaced because they went out less than 10000 miles later.Already tried speaking with manager a couple of different but he said. It is and didnt help. Not going there again

My name is Ulises Hernandez and I came in with my father in law to purchase a 2021 Honda civic sports at this location it was the worst experience I have ever have we looked thrue two different civics and both times came put with hidden fees and add ons that we didnt want. They wanted us to by the car with the add on by force and wanted us to pay more than what the cars were worth and kept telling us that every Honda does that witch was a lie because three months ago we got another Honda at more price and was cheaper than this one with lowere APR im never going back to this dealership and never recommending moss bros to no one.

WE LOVE THE SERVICE RECEIVED INTHE FIRST 5 HONDA CIVICS EX BOUGHT IN 2019, AND THE NEW 2021 HONDA CIVICS EX .THE SALESMAN BILL MILLS IS A GREATMAN. HIGHLY RECOMMEND HIM.

Had the worst experience they didnt keep there word on the car price Instead they were going to ripe us off with 8,000 dollars I dont recommend this dealership looking for a Honda go to spreen Honda they really care about their customers. Be careful on what you sign.

STAY AWAY FROM THIS PLACE! We bought a Honda CR-V Hybrid here last Saturday and Jerry agreed to include a three year maintenance plan as part of the deal. We were about to walk but this deal made us stay, we agreed on a price, met halfway and included this three year maintenance plan. Angel helped us and he was very nice, so was Paul, but JERRY did not honor the deal we made. Ask Angel, he knows about this being a part of the deal. When we went inside to sign the contracts, this other guy I believe Ace is his name, kept pushing us to get the warranty, asking us repeatedly when we have already said No, then he finally said so childishly “Okay well I hope your car doesn’t break down.” Very unprofessional. We said no to GAP and warranty, because we just wanted to stick to the price and deal we had already previously agreed on before coming into that room. After signing, we left rightaway because my husband had to go to work. We inquired about the three year maintenance plan over the phone because I couldn’t find it on the papers, and Jerry just asked my husband to come in again so he could show him. Fast forward to today, my husband came in, was told that Jerry will come “in a couple if minutes” and 40mins later, still no Jerry, then he was told that Jerry won’t be coming in until 1pm. Nobody else was able to help. Not Ace, not any other manager. Ace just said it’s not in the contract so he can’t do anything about it. I guess at Moss, you’re at a Loss!

Pushy finance men sales men were great Mario thank you 5 star for mario

This is facility sells their customers items that are going to be discontinued nationwide in 3 months (Lojack), thereby lending no support whatsoever. Then when you bring it to their attention because they keep scheduling you in for an install and you ask for a refund on uninstalled parts (that they themselves cannot obtain), they try to brush you off with a car radio or a upgraded paint job protection plan... never again....UPDATE: I must commend General Manager Dave Oley for stepping up and helping us with this situation. I only wish the employees had taken responsibility and resolved this issue at a much lower level of efficiency, time and stress. Thank you, Dave

They take great care of me and my Honda.

When my husband and I buy vehicles there is A LOT of extensive research and price comparisons, because of this we often purchase online and just pick up. After a horrible experience at another dealership in the next county over we almost threw in the towel. At the last minute my husband found the white Honda Odyssey we were looking for here at Moss Bros. Honda. We arrived just before closing but eager to buy. They took our needs in to account, they practiced wonderful safety measures and in no way did they make us feel rushed or uncomfortable for having their staff there late. They knew what we wanted and they delivered!Friendly staff and a beautiful and clean, safe showroom. On top of that I’m loving my “cool grandma “ mini van as my grandchildren have told me. We’ll definitely be repeat shoppers. If we are taken care of like this as strangers imagine now as part of the Honda family?!

Went there this am for an Oil Change...Took my own Oil, Mobil 1 5W-20 Full Synthetic. They provided Excellent Customer Service...Thank You. 😁

Very expedient & professional service.

Nice cars, but they didnt have what I was looking for,but the cars and cyst service was outstanding

Im very pleased with the service I received in purchasing my car. The Moss team helped me when another dealership wouldnt.

Excellent customer service Scott great

Easiest car buying experience ever, contacted them online, gave them the specifics of the vehicle we were looking for (model, trim, color) and we were able to negotiate price over email. They didnt have the specific car on the lot, they found one at another dealership and brought it in for us at the price negotiated over email. We worked with both Daniel Torres and Cynthia Burns, both of them very friendly and easy to work with. Wed definitely return for any future vehicle purchases. I highly recommend going here and request to work with either Daniel or Cynthia.Thanks Moss Bros Honda!

Finance never answer the phone they tell you to leave messages and no ome returns your call.. Then they want to send your stuff to collections like your avoiding them lol

Best Honda Dealer in MOVAL!

Excellent service due to Mario helping us out. Definitely recommend requesting him.

Always nice and fast

Awesome thanks Honda

Want a Honda? This is the place you need to visit. I bought 2.

I spoke with a salesman named Shayan regarding a vehicle I was interested in. I told him that we will be down there today to look at the car. (We drove from the high desert) We told him that we are stuck in traffic and we will be there shortly. This is every one coming back from a long Thanksgiving break hence the traffic. Upon arrival, we were greeted by another gentleman. He told us that he sold the car 45 minutes ago. We even told Shayan prior to coming that we were on our way. A phone call would have been nice letting us the vehicle was sold 45 minutes ago. We sat in traffic for about 2 hours. Wont ever get my business again. If one salesman is like this, all of them are.

Paul is the BEST!! We have bought two cars through Paul in the past 6 months! We told him what we wanted, and he made it happen! Never once did we feel pressured or pushed into something we weren’t comfortable with. We drive over an hour away to use Paul to buy our vehicles! Moss Brothers whole team is amazing! We love you guys, and appreciate all of your time,patience, and true professionalism! See you in a few years when we trade in :)!

The salesman was nice but their financing is a joke they ran my credit so many different times my score dropped 20 points. Mind you I only agreed to the terms and signed for the car because they guaranteed I would get financing. Then 10 days later they sent me a letter in the mail wanting me to return the car because they failed to find a place to finance me. Then when I went to return the car the guy kept trying to get me to keep the car because they could all of the sudden get me financed. Why couldnt you do it before messing with my credit score?

Great experience with these folks! I was able to get a great deal and they even delivered the vehicle to me! I didn’t want to spend Father’s Day buying a gift for my wife, so I did everything over email and phone. Super easy, Paul Allen and Jerry Miskulin were great to deal with. Paul was very knowledgeable about the car and Jerry made sure I got a great deal. Thanks again!!!

Christian Gonzales is awesome! Hes professional and courteous and thats what businesses have neglected to emphasize now-a-days. However, not at Moss Bros. Christian provides great customer service. Give that man a raise!

Everyone there is very helpful, got me into a car that I wanted. Compared to other dealership moss bro Honda was the best! I would recommend everyone who’s looking for a car to go check them out!

My service advisor was Ken. He was able to have my vehicle diagnosed quickly. It was completed the same day and I was on my way, I even utilized the shuttle to pick me up from my home to retrieve my vehicle. The service was fast.

The service center changed the oil but forgot to add new oil in a MDX. Engine is ruined. They did not take any responsibility after getting it towed to their shop.

Be aware, online pricing shoppers - if they treat you like they did me, they will likely send you an online price quote that is WAY lower than the price youll actually be quoted once you arrive (the salesman I had spoken with when I arrived pointed out that it was actually in the fine print of the email price quote that the pricing did not include any extras - however, they also dont tell you in that its unlikely youll find a single vehicle at their dealership that DOESNT come with all the preloaded extras like theft protection and door ding strips that can easily cost you another 2k+ on top of the quoted prices. Note: Ive been an internet price shopper for at least a decade now and Ive been to (and bought from) other places where the internet sales department actually quoted realistic real-world prices, and I was able to make a realistic comparison of their prices versus competitors. This place was disappointing in that respect. I wasnt unhappy with my salesman as far as how he treated me in general, but I think their corporate policies on sales pricing quotes leave MUCH to be desired. To add insult to injury, during my visit to their location, I brought with me a recently-obtained KBB trade-in quote from their company website (and funnily enough, for which I am STILL receiving calls from their purchasing department), and yet the salesman and manager I dealt with upon arrival (with all the relevant paperwork in my possession, no less) refused to entertain a trade-in valuation anywhere even close to what I already had been promised from them on paper. All around, a less than impressive experience. I am highly aware of some dealerships tendencies to prey on the sensibilities and lack of experience of certain customer demographic groups, so I stay on the lookout for good dealerships that deal honestly with their customers, but what I found here just wasnt that, unfortunately.

If I could give this company zero stars I would it bothers me that I actually bought my car from this dealership and to be treated with so much disrespect from MR GL MOSS because of the lack of service that I received from his collision department is horrible I go to pick up my car and it has damage to the back bumper like someone backed it into something because someone drove it to their riverside location without my permission and I live in san bernardino I could have done it myself so it would be no issues especially because my damage was just minor to a lil whole in the front bumper with a lil dent in finder so I get to the location to pick up my car and looked around it to see this damage the lady walks inside tells me to go turn in my rental car I come back she offers my 200 off my deductible and now I see this guy trying to buff out the scratches on my car but then I get home to do a full evaluation of my car and the finder and hood is not matched correctly with a gap which is not supposed to be that way showing the alignment is off I contact MR GL MOSS per my conversation with the collision department and he is totally calling me a lier telling me not to come to his shop because Im not satisfied with the work also if I come he will call the police on me the icing on the cake is when I said well I paid 25,000 for this car off your lot brand new he says well you are making payments you cant afford it not like you gave my business all the 25,000 WOW how low is that coming from a GENERAL MANAGER my business was never appreciated sad thing is when dealing with a family owned business that was passed down SO YOU ARE BETTER THAN YOUR CUSTOMERS NO IF IT WASNT FOR THE CUSTOMERS YOU WOULD HAVE A BUSINESS MY FAMILY WAS DOING BUSINESS WITH THESE PEOPLE SINCE JAY ITS SHOWS HOW SOME PEOPLE DONT VALUE THEIR CUSTOMERS BUT NO WORRIES GLADY TAKING MY BUSINESS TO ANOTHER HONDA DEALERSHIP AND NOW THE CAR I AM STILL MAKING PAYMENTS ON AS HE STATED HAS A MESSED UP FINDER AND HOOD BECAUSE IT WASNT INSTALLED CORRECTLY STEALING MONEY FROM INSURANCE COMPANIES AND NOT FIXING CUSTOMERS VEHICLE IS NOT OKAY...