I had a great experience with this dealer. Sales rep Robert was great! Very helpful and informative. Nice chill kid! I came in told him what I needed and he did a great job! Thank you Gil Also for meeting me half way! From sales to finance and signing was the smoothest car purchase Ive ever had!

I went in to get my car serviced for an oil change and tire rotation on 8/11/21. Last night, 8/22/21 the entire side wall of one of my tires blew out. Not even 2 weeks later. On the inspection report it was written that my tires were still in new condition. So why did my tire blowout? It wasn’t a regular flat and it wasn’t a worn out tire. There was nothing in the road that caused it to be “flat”(nail, piece of metal). I’m extremely disappointed in the quality of their so-called “inspections” this could have been prevented if an inspection was done correctly.Edit: they claimed it was a nail in my tire. It doesn’t add up considering my side wall blew out and it wasn’t the tread. Take responsibility Honda. Do better.

Had a great experience this is my 2nd time buying from metro honda. 2019 i bought a brand new civic sport. I went in few days ago as curiosity what they would give me to buy back my 2019 and purchase a all new 2022 honda civic. I got offered a great buy back price.I had a great, very friendly knowledgeable sales rep marcos and a very nice financial associate, i dont recall his name but he had a great upbeat Attitude. I love my new ride. Thank you honda. I just wished they offered me at least 1 free service change, as 2 years ago 1 free oil change was included.

The guys at Metro Honda helped me get into a brand new 2022 Cvic Touring as soon as I sat in it I was in love with the car I know it gonna be a car Im gonna have for years to come. Thanks to Sunday and Armon for there great customer service

Recently purchased my fourth Honda from this dealership. I am now a returning 8 year customer for both sales and service. The team is very friendly and professional. Ashley helped me over the phone set up my sales appointment with Anthony who helped me find the right vehicle. My reason for 4 stars is due to there always being room for improvement in any way. Looking forward to all of my future visits to this location.

Had my vehicle serviced with Metro Honda for a oil change /oil consumption test on my 2017 Honda Accord Sport on 7/21/21 and I failed to inspect the engine upon picking up my vehicle from them. I noticed the oil spillage on my engine today 7/22/21 so I called the service department today and asked them how many quarts were pumped into my vehicle because it obviously looks like a service technician overfilled my engine and caused a spill over and appears they tried to wipe around the area based on the obvious dust pattern. The service member was unable to provide me with the specific amount of quarts that was pumped into my vehicle nor was it in my service report. This is the first time I have ever taken my vehicle into this dealership for an oil change and for this type of service to come from an actual Honda dealer I am very disappointed and unsatisfied with this unprofessional dealership service.

I just bought my car and Anthony helped get the car I like. They are very friendly and helpful. I will definitely recommend people to buy a car here. They have great costumer service.

A huge thank you to John Torres for helping us out. We leased a 2019 Honda Accord back in Nov 2019, came In today to lease a brand new 2021 Honda Civic! Awesome and very helpful man!! We thank you so much again John for all your hard work you did for us and my family! Anyone looking for a car, John is the guy to go to!! We couldn’t be any more happier with what he did for us.

Leased a new Honda Passport with Maco Perez. He was friendly, knowledgeable, and sufficient. Weve been leasing cars with Metro Honda for years and theyve always been great.

I initiated an online request pertaining to a 22 Civic. I was immediately contacted by Ashley Z who, via text, email and voice, confirmed that she would be able to sell the car at MSRP (+taxes and fees). However, after scheduling an appointment and taking time to go finalize the purchase, I was told that the price was now $5,000 over MSRP (+taxes and fees)!! We reviewed the texts and emails, however, they would not honor their own correspondences!!Do your self a favor and dont waste your time here! Visit a different Honda dealership that simply honors their commitments!

Hands down the best dealership to work with in buying a car! John Torres was EXCELLENT in helping me get out of my Toyota lease and into a Honda Accord! I highly recommend working with John Torres he is very honest and upfront with your purchase! He explains everything in detail and answers all questions. Thank you John Torres for all your help! Metro Honda give that guy a raise!!! He deserves it!

I’ve taken my car for service twice already and each time is always the same experience. Great customer service every time and time is decent. I’ve gone on Saturdays with no appointment. Avg 2 hours wait.

Ryan Prentice was great and very helpful. He took his time with us. One thing we didnt care for was the additional cost for the alarm (not Ryans fault). I wished it was an optional feature instead of forcing customers to pay for it. Thats the only thing, other than that, the car we bought is great and the price was really good.

DO YOURSELF A FAVOR, DON’T BUY A VEHICLE FROM HERE!! Thus dealership is shady, they force you to buy their accessories on their used cars and new care. Accessories that are worthless like alarm systems. They also charge a huge markup on their car prices that are more expensive than their new cars that are the same model. I know that market is crazy right now, but they are just ridiculous with with their accessories that add $3,000 to the price of the vehicle. Just skip this dealer and go somewhere else so you don’t get a bad deal.

Came in to Metro Honda today to purchase a vehicle for my daughter that is graduating next month as a surprise. I was greeted with good customer service and very polite staff.Our sales representative John Torres went the extra mile to make my daughters dream come true. He made the process from start to finish very easy and stress-free thank you to all the staff at Metro Honda for all the hard work they put in to making this deal happen sincerely the Garcia family. P.s. make sure you ask for John Torres to make your buying experience very pleasant because this man will make it happen.

I was to get lease car but they asking about who mach money put down I was see the offer to the on website no make deal

My car had a smog test report, which shows Data Check Failure, OBD system data is inappropriate. I was told by the smog test facility it is only a minor programing issue and need to be checked out.I brought my car to Metro Honda with an appointment ahead. Waited 15min in my car, finally a person come to talk to me and brought me to the counter. He looked at my report and said to me, it will take $160.00 just to check out what is the problem!!!!!!!!!!!!!!! Not repair, just inspection. What a joke or is the person just clueless.Are they really this much greedy nowadays after slow down business during pandemic? I was always bringing my car to do routine maintenance there. It will surely stop my visit in the future.Too Greedy!!!

Fast service. Make sure you make an appointment. Thanks.

Scheduled an online appointment for regular service. Checked all the Service Minder boxes and also selected Wiper Blade Replacement. Took the car in at the scheduled time and confirmed the service and replacement of the Wiper Blades. After I got the car home I noticed the Wiper Blades had NOT been replaced. Checked the Invoice and the line item was listed with NO action taken. Called the Service Department and was told it was MY FAULT the Wiper Blades were not replaced because I needed to purchase them from the Parts Department before they could be installed. Was never told this and no one followed up regarding the service called out and not performed on the invoice. Service Manager then sent me to the Service Advisors voicemail and an endless loop of runarounds. HORRIBLE customer service and will not be going back...

We have purchased our 4th Honda from John Torres today. Excellent customer service! Not only does he pay attention to your needs but, he makes your experience amazing. We look forward to meeting up with John every single time. Thank you John for always having my family’s best interest at heart. Not only will you go home with the car you want but, you will also make a new friend. If you ever want to have an amazing service at Metro Honda Montclair ask for John Torres! He is your guy! Thanks John

John Torres was a great help. He was very kind and informative. He helped me get a deal I was comfortable with.

Thank you so much John Torres he was so very helpful with me purchasing a brand new 2021 Honda Accord! I am so happy and pleased with my experience at honda!!! I highly recommend him he was very nice and informative with all my questions! Thanks a bunch!

Joel Casillas and K.D Sanders have great Customer service,

Looking for a car go and talk to John Torres awesome dude.. and an awesome deal. Wife is happy drove home in a 2021 pilot

Me and my girlfriend went in to look for a new car for her. Jimmy was helping us out and he made the whole process so easy and smooth. Jimmy was very helpful throughout the whole buying process and made the purchase so comfortable and answered all of our questions and was able to get us a great deal on a new car. Highly recommend jimmy and his services!!

Metro Honda is the place to purchase your next vehicle! After going back and forward with Penske, Riverside, and Spreen Honda in Corona, I was able to have a strong business relationship with Yanosy Burmudez. He provides you with extraordinary service, follow-ups, and does not try to sneak in anything into the purchase price unlike other dealers. He made my first-time purchase a smooth process. He provides trust and value into what he does and he outliers all other salespeople from other Honda dealers. As an individual that is in the sales business, I approve! 10/10!Remember! Yanosy Burmudez from Metro Honda.

I have had no problems here the guys who have serviced my car were great...and very attentive to my concerns about my vehicle...

My 2 daughters and I bought Honda’s from Metro Honda in Montclair our sales guy was John Torres. Talk about a well educated man in his field John was awesome he answered all of our questions and got all 3 of us the best deals . We love our new cars and we will refer all family and friends and since we have made a new friend with John we will Definitely make sure he is working before they go down there so they will get the best experience when buying a car as we did 😊 Thank you very muchJohn Torres for all you help and in response to lindsee Lopez she must have the wrong salesman because if you read the reviews John Torres has given all his customers excellent service and if she has purchased or leased 5 vehicles then she obviously hasn’t seen John Torres because his reviews speak for themselves THANK YOU JOHN TORRES I will be back to purchase another car!!!!

Had an awesome experience buying our 2021 Honda Civic Sport. John, a salesman there was incredibly helpful to us and went above and beyond to make sure we got the best deal possible.

I started out my lease search in Northern California and end up to pickup the lease car from Metro Honda in Southern California due to great deal from Anthony Chan at Metro Honda. It was a great experience working with Anthony Chan and his team. The price is really the best that I got from various quotes. It took me less than an hour to drive off a brand new 2018 Honda Civic. The customer service by Anthony Chan is excellent and I highly recommend that you ask for Anthony Chan to buy or lease car from Metro Honda.Its the best experience by far dealing with buying and leasing cars from dealers!

Needed a quick fix on my new car. They were great I was in and out in minutes loved the service. Great experience.

So I have been coming to Metro Honda since 2005 and have either purchased or leased 5 vehicles from them, but after the encounter with John in sales today, I WILL NEVER come back! The lack of customer service that man has is completely disgusting!

Ive been going here for a while for service, since it is close to me, and its been acceptable. But lately, their service has tanked. They have not been checking my filters and fluid levels, my hood prop was broken off after the last service, and they refuse to keep almost any part in stock, not even headlight bulbsThe last straw was service closing earlier than they told me I could come in. My car is currently locked at the dealer, with no way for me to get it until Monday when I have to go to work. No one can help me, no one will let me speak to a manager. My tolerance for this is really high but this set me over the edge. Try to avoid unless you really need service immediately.

This is my third Accord purchase. Great experience every time.Update: 4/30/2021 When I looked over my contract the following day, I saw that I had purchased an appearance protection plan offered by Portfolio Protection. Its a warranty for protecting the paint and interior fabric. I didnt recall the finance writer offering me that as an option to purchase. He did explain that the dealership had a program where they would take care of any damage to the interior fabric from stains from drinks etc, and the exterior paint from environmental mishaps, but never offered it as an option to buy or decline. They go over the contract paperwork with you and I declined the upgraded alarm feature they offered. I felt mislead about the purchase so I called the following morning and spoke to the finance department and told the gentleman that I had a question about the portfolio protection limited warranty plan, but he referred me to speak to a manager right away, and when I was transferred to a manager, I mentioned my question about the portfolio protection plan, and all of a sudden he couldnt hear me. He said hello then I said hi, can you hear me now? And continued to talk, but then he hung up on me. So I called right back and the reception knew it was me because she said that their phones act funny sometimes (she had prior knowledge that the manager hung up on me), so I asked to be transferred to a manager, and she said that he was walking around and took down my name and number so he can call me back, but 10 minutes later, the sales guy whom helped me the day prior, called me instead from his personal phone and knew I had a question about that plan. He explained that they have a company spray all their vehicles prior to selling them and that I would have that same charge on my other car purchase contracts. I looked on the 2018 and 2020 accord purchase contracts, and that protection warranty buy was not on those contracts. Im very disappointed in the manager that pretended to have a bad connection and hung up on me, then made the receptionist aware of what happen so that he didnt have to take my call, and go over that policy I wasnt aware I was paying for. The experiences Ive had purchasing vehicles was very good until now. Im disappointed for being mislead about the paint and interior protection warranty, and for being treated very disrespectful by that manager who pretended having a bad connection, and hung up on me, so that he wouldnt have to take my call. I didnt know Honda pushed those type of warranties on their customers. I guess Im going to have to pay for that warranty that Im never gonna use, but I will never give this dealership my business again. I was a lifelong customer, with 3 vehicles to show how committed I was to this dealership, and was planning a 4th lease/buy in the next 6 months, but I feel now that I cannot rely on, or trust management.On the photos uploaded, you will see the statement that says that the customer does not have to purchase the warranty to get financed, or purchase a vehicle.

Sent email showing interest and by the end of day we walked out with my sisters first car! As soon as we walked in theres someone greeting and ready to assist. We were helped by Robert, he did everything to make the decision easy and clear. Offered options we werent even thinking about and dust made things work. Hes is very friendly and helpful. I dont recall the finance guys name but he was amazing as well, explained every document in depth before having us sign, went through many what ifs which are always helpful. Overall great experience.

So here is what you need to know about this particular Honda Dealer ship. THE PROS1) the salesman is knowledgable and friendly as Honda Claims they are the Helpful people. He took the time to explain what the special features the car had and was able to answer our questions to our satisfaction.2) The sales people will listen to what your needs are and work with your budget and was very patient going back and forth to the finance departmentFor those who own Hondas, you know you are getting a great car but this is just the product itself but here is what you need to know about this particular DealershipTHE CONS1) When you finally get to finance what was agreed upon with the sales person is completely different with what the Finance department will present to you. I would suggest recording your conversation of the deal you make up front. We bought a car but we wasted 3 hours figuring out the he said she said. And for that they lost 1 stars.2) Lastly as you enter you the show room, you will find lovely ladies who have no face mask on (I mean bear face not one worn on their chin) and albeit they require their customers to wear one. They do not reinforce it amongst all their staff . When I questioned they made a weak attempt to bring it up to the ladies. When we finally left with our car, the ladies still did not have a mask on. HONDA i do not need help to get COVID just by visiting your show room.If it was not due to the fact that my car completely broke down I would not even be buying a car during this time. And for that they lost 2 stars.

My wife and I were treated so well by Ryan Prentice and the rest of the team at Metro Honda. From internet sales, dealership sales, finance, and service, we have been more than satisfied. This was our first experience with Honda for this Toyota guy, and we couldnt be happier with our experience at Metro Honda and our new Hybrid CR-V. Make Metro Honda your choice!

Estela is really nice and very professional. Fast service and friendly people. I’m really satisfied with my service today.

This place has earned my business! During my car buying experience Ernie was top notch. He was helpful in providing insight. Glad to say that this place makes your car buying experience an enjoyable one.

Had to go for service. Everyone I had contact with was polite and enjoyable. Especially Frank. Thank you

*Try other Honda dealerships and thank me later*Left my car at 9am as per appointment time for oil change and check for air conditioning as wasn’t working too well!Gave us an estimate of a price and then when we call back from 12pm - 3pm the front desk lady picks up and keeps transferring to the service advisor frank/francisco and it all goes on voicemail for three straight hours and then he calls back saying we can’t figure out the problem but it might cost thrice the given estimate and also we can’t provide ride for pick up due to ‘Covid in (June 2021)’ I don’t get it how would you resolve the issue without finding the leak in the AC gas. **Additionally they drop you home when you drop of your car but don’t pick you up to get your car that is serviced and provide the reason of Covid**Super rude advisor and lame reasons!

Ive purchased two cars from here in the past; wow, things have changed. I went with a family member so they could get a new Civic and was entreated to a ridiculous experience. They apparently have significant dealer add-ons and accessories to mark up many of the cars on the lot now. The car we were interested in was a base Civic for around 22K. The car had roughly 7.5K worth of dealer add-ons that they refused to remove. Sorry, no sane person is going to voluntarily up the price of their car by nearly 30% with unwanted garbage forcibly thrown onto the vehicle. What a waste of time. We ended up going to another dealer and driving off of their lot with a new car later that same day.UPDATE: Wow, thank you for the generic canned response. We bought another car from another dealer that same day, there is no need to give you another chance.

Everyone here is so inviting! Service is top-notch and the whole team makes sure to youre having a helpful experience. Thanks Metro Honda!

Worst car buying experience of my life. I pray to God they allow me to return it their. Disrespected almost immediately after walking in. There vibes are we are better then you.

After going to a few Honda dealerships, I decided to go to Metro Honda where I was greeted by Walter and it was a different experience because I felt comfortable asking questions and felt that I was truly helped. It made my first car purchase a good experience. Thank you Walter

Went here for the first time since i recently moved to the area and had such a great experience. Everyone who helped me out was so kind and helpful - starting with the girl who initially took my mileage, the guy (from texas) who did the paperwork, to the person who handed me the keys. They were all extremely fast too which I appreciated ! will def return here .

Because of lack of micro chips and low production of new cars, there is shortage of cars with higher prices on both new and used cars.

So happy with the service by Frank at Metro Honda, my car was flooded and I took it to Metro Honda for a free diagnostic test to find out what the damages were to the vehicle. Frank’s always answered my calls and questions. My insurace company was in contact with him and did all that was requested during the process. I was really impressed so when it came down to purchase a new Honda of course I went to Metro Honda! Thank you again everyone that helped me and my daughter. Thank you

Very good service. When I showed ul to buy my 2021 Honda passport, Wilbur helped me out . He was very knowledgeable and got me a test drive and the paper work done in a timely manner. He went out his way to find the car I wanted.

A bit of a wait, but their customer service is amazing. Michelle is just so polite and helpful

Wife got her Honda cord at a good deal

To bad they dont value their employees that they find excuses to fire them. I wont buy from them. Especially now that some persons need work.

I just bought a new car and it was the best experience I have ever had at a car dealership. Sunday was very friendly and all of the staff were amazing. John Lee thank you so much!!.I would recommend anyone who needs a new car go to metro honda in Montclair they really do treat you well.

Rude receptionist just wasted my time. Find a better dealership actually trying to help people when they call in. Little information goes a long way.

Took my car to get get service..was fast..in and out just like I like it..very nice customer service..

I purchased my car here in 2017 and got a super deal. I was happy with my purchase. I love my Honda. I’ve been going there to service it with a scheduled appointment. It’s okay not bad but is not super. I just go there because I know I will get top quality products. Customer service isn’t all that great, could use some improvement. Last time I went with a scheduled appointment I felt like a ghost, I was not being noticed and they were helping other people who came after me. Even though I was number 2 there. That’s all I have to say about that.

One of the best dealerships I have used in my life. They have friendly staff and all services.

I was shopping for a Honda vehicle in the market, and communicated with Emily Reyes online. She was friendly, caring and keeping me updated of their inventory and pricing. Although I did not purchase the vehicle from this dealership due to the driving distance. It was an excellent experience working with Emily. I want to thank her for her services provided.

I bought a vehicle about two weeks ago I know its a used vehicle but its already giving me problems I called a few times and was told by Jose thats their noting they can do since my car doesnt have warranty and was bought as isJust be careful when buying a used vehicle here dont make same mistake I did.

Great experience. Beau was very helpful and Shaun got the paperwork done quickly. Would go back here again to buy another car.

Poor custome service, trust me, dont get Gary as your service advisor. He will waste your time and do his best to make you pay for a free service. So sad, will not return

I took my car here to get serviced and they were very fast and helpful. Mark helped me and he was very nice and understanding. I had to wait a bit to get my car serviced due to an unfortunate situation and they waited for me and took me when I was ready. The lady who checks people in I think her name was Estela was also very nice and understanding. I did not buy my car here but next time I get a new car I will definitely come to this dealership. I will be getting my car serviced here from now on. Thank you Metro Honda.

Ask for ROBERT RUTTER,HE WILL HOOK U UP,VERY KNOWLEDGEABLE AND PROFESSIONAL !!

My first car was from here. Love the service

My girlfriend took her Honda Civic to get serviced here. She had an appointment and dropped the car off at 4pm. She waited for over two hours and her car was not even looked at. It was left outside and she had to speak with a sales representative to get her car back, wasting over two hours with no communication or courtesy. Do NOT go to this dealership for service as they clearly do not care about their customers.

Have been a loyal customer because of the extra mile efforts put up by sales and the management. You would get a great deal on the vehicle by juggling the variables, as I could on recent CRV purchase here at Metro Honda.

Yanosy in sales is amazing! He took care of us right from the start and was patient and worked hard to get me the best deal on my new 2021Civic. It was my first time buying without a co-signer and he guided me the whole way. Thanks again!

Love the customer service!John the Service Manager took the time to explain the key issues with my vehicle and how we could resolve it together. He understood my needs and made adjustments accordingly.The facility is clean and pleasant to be in while waiting for my vehicle to be cleaned. I appreciated the time spent and the thorough job! Very much appreciated!!!

We had an excellent sales experience with Metro Honda! From start to finish, the sales staff and closing staff were pleasant, patient and extremely friendly! I would recommend anyone and everyone to take the time to visit this dealership! We drove 31 miles for them! Our local dealership could learn from their service skills.

Metro lady knew her stuff in n out 5 minutes

Ive given this place so many chances but their staff in the parts department are the rudest people I have dealt with at a dealership. Every time I call to ask about a part they have such a bad attitude and on multiple occasions they have raised their voice at me. I deal with different dealerships on the daily and the ones on Metro Honda have been the worst.

Wilbur was a charmer, and immensely helpful, answered all of our questions. Well look forward to working with him again in the future

Great car buying experience. William Marroquin was very nice and knowledgeable. And kudos to Gino our salesman. Ill come back for everything Honda.

Cat calling at a dealership is a no go. Requiring to sell add-ons and an insane markup is a no-go. These are not the Honda way. Give customers the options they want not what the stealership wants to sell.

I went for oil change and also a wecall 3hr 30 mi to long to wait

Great customer service and information!

Absolutely friendly staff, I do not enjoy going to dealerships and would very much like to stay away from them. However, Metro Honda really went above and beyond with their service! In particular, to my service advisor Gary, who not only went way above and beyond to help me out and make sure I was taken care of, but everyone else that I interacted with through my time there. Honestly glad that there’s a dealership I don’t need to be too wary of. :)

WORST experience ever.Our service was scheduled for 4:00 PM. We arrived there and there and they said someone will be there to address you. We waited for 30 mins and service staffs were just walking by us without even telling anything. At 5:00, I went inside to talk to the service supervisor, he just did not care and said there are 4 people ahead of you. When I said my service was scheduled for 4:00 pm, he said someone will come to you and no one came until 6:00 PM. Again I went inside and then after 20 mins of wait someone came and addressed us. This was an awful experience. Only reason we stayed to get service done because it was urgent for us else we would have left. I will NEVER EVER go to this place again.

I have an appt, Express service, at 830 AM to change batteryArrived at 8:00AM and pulled to Express Lane but closed. And need to back up for que.83y AM still que and Spoke with supervisor and told to go back if I cant waitThis complaint will forward toHonda CEO Japan

Customer service was not that great even though no other customers around. The place was basically empty where other dealerships are usually busy on a Saturday afternoon like this!

Just bought a new Accord. Had to play the game with the manager to get him to honor their well match any offer promise. But after 3 rounds of trying to leave he agreed and I bought the car.

Great Buying Experience!!

One day I was STUCK in upland and had no idea what was wrong with my car. Of course one’s greatest fear is going to a service dealer you are not familiar with and wondering what type of service you will run into. Luckily, I’m a loyal Honda Service customer so I found the closest Honda near me, Metro Honda. Not only was BRIAN D’AMBROSIO patient, kind, and attentive, he actually took the time to look at my car and tell me exactly what was wrong with it. His experience and knowledge with Honda vehicles were VERY evident, and he was able to have my car fixed within a few hours. I was more than impressed. Oh! And I forgot to mention that they actually had the shuttle service ready and available. (Most Honda locations are too busy) Their driver is amazing and really knows the area (I felt like royalty lol). Thank you Brian and Metro Honda!

Very disappointed with this place, my daughter made an appointment to get her brakes done and rotors turned. They gave her a price of$ 215.00 over the phone. When she gets there they inspect the brakes which we didnt ask for cause we already knew what we needed done cause thats what they gave us the price for. So they come back and tell my daughter its now gnna be $450.00. For whatever reason they changed it to. So I told my daughter to leave, so now they want to charge an inspection fee of 30$. Which we didnt need cause we already knew what we needed. So I told her pay the 30 and leave. I do not recommend this place to anyone. They tell you what you want to her over the phone to get u there and try to way overcharge when u get there. Waist of our time and money.

I came here because I needed a key to be cut and programmed to my car. Vance Wilcox was the first employee that was supposed to help me, but from the start his body language looked like he didnt want to be there and was rude to me by walking away while I was still talking to him. I had already bought a key but he still made me go to the parts and service to make sure it was the right key. When it was verified that I had the correct key Vance Wilcox decided to go on lunch and not tell anybody about me. I was told by a mechanic to just wait back in my car until somebody else came out to help me. In the mean time I had to wait while all the cars that came after me were being taken care of and I was not helped until Vance Wilcox came back from his lunch and had Michelle Camacho help me out. She was very quick and helpful, she knew exactly what she was doing. She even apologized for the long wait (something that Vance Wilcox didnt do). Im thankful that she took care of me and wish she would have helped me from the start. She was the only employee there that was actually doing her job and making sure her customers were being taken care of. I had to wait almost 5 hours for a simple service because Vance Wilcox failed to communicate with his coworkers and didnt want to do his job.

I came here w my mother and I was straight forward that it was my very first car and wanted to be shown options but that I was most likely just looking, We were not treated well the seemed to just stand there and give me the basic info I needed info cause i have a child so i needed something good for both of us anyways,so I left and went across the street to Nissan we were treated so much better at Nissan we didnt hesitate to take the suv that I fell in love with and we drove of in it that same night.Becareful how you treat your people.

A couple of weeks ago my husband and I purchased a 2020 Honda Accord Sport. I love my car, and the service weve received has been great! JD made the process painless and easy... he started the process and was out of the office when we were able to go in and finish the deal so he had Martha complete the sale. Martha is so sweet, and has been so great making sure we have been completely happy from beginning to now. Martha thank you so much for all of your help!

This place forgets that you are a customer. They lack respect and responsibility. Do not use thier service department go anywhere else.

Don’t come here. Rude and unprofessional

Unsatisfied Customer. hopefully the matter is dealt with quickly.

I had a good experience at Metro Honda! Joseph King gave great customer service.

No one help us, when we were there on July 5, 2021 @ 1:30 pm.

This place is good at service and mechanic work. I can speak personally for breaks and oil change . I also have friends who have had more work done and have never heard a negative report.

Long wait time if you dont have an appointment. But the guy was really Pleasant and understanding so I give points for that

Genaro Amaya Two years in a row for me has come through. Professional in true nature and phenomenal with his communication.Purchased the accord in October 2016 and he helped me lock down a solid deal on my Type R that wasn’t even on the lot for me!

Gave their service department multiple opportunities. What a joke. Appointment didn’t make any difference from just showing up. To many bosses, no one wants to put customer first. A particular service writer does nothing, talks to you like your beneath him and then doesn’t meet deadlines. However, there is one positive, Joseph one of the service writers. So if you are brave enough to keep going here find him.

Fast and friendly service.

Clean store everybody seems to be doing what theyre supposed to with covid-19 restrooms are clean very friendly service advisors and salespeople

This was my 2nd time & both times I needed parts & both gentlemen have been nothing but kind. They also gave me a discount which was super unexpected. For sure while I need parts I will take my business there.

They run your credit first without even starting the negotiation on a vehicle. Running your credit should be after a price agreement was done on the vehicle.