I understand due to COVID things have to be different due to the guidelines. However, making customer stand at entrance the entirety of the service shouldn’t even have the store open. Why can’t we sit down and have the area sanitize like other places. Doesn’t seem very welcoming and like our money is appreciated. Also, every time I come to this location customer support gets worse. I ask the gentleman to update the insurance information on file due to me switching companies and told me he couldn’t do that unless I knew the vision insurance number. In the past, it was done without any issue. No one was in the store except for me, so it’s not like I would’ve been wasting his time. (Past) like 2 months ago. I definitely will be going to a different vision provider after this experience. This just isn’t the way customers should be treated.

Been going to this place for several years now. As of last visit attempt i will no longer be giving them my business. was running late so i called them to let them know i was running late due to traffic. I was told that was ok to come on. i got there 10 min late maybe 15 at the most and was told i had to be rescheduled.. are u kidding me after i drove all the way across town and even called to confirm that i was late and that it would be ok. non the less i just walked away came back by about 20 min later and the entire staff was sitting down playing on their cell phones.. boy were they busy.. This place is a joke. oh and yea the guy tells me we might can put you in as a walk in i was like uhh ok then he replies well maybe not. u serious.. was my last time coming to this place.

Heather was absolutely AMAZING! Very kind and personable, she made sure I was taken care of and answered all questions and gave me the best possible price for my new glasses. Thanks again!

This store is weird place. They don’t let anyone come inside the store.

Wasted over an hour of my time in this place after my scheduled time waiting tk get called back. Wish I could give no stars.

Im gonna be honest.. I went in there in a full on panic. Im a truck driver with eyeglass restriction on my drivers license. Yesterday afternoon I lost my eyeglasses. Supposed to go back to work this morning. This morning I went into Visionworks and was able to get an eye exam and new eyeglasses made the same day.. Everybody in there was real nice. And the service was exceptional.. Thanks so much guys..

Wonderful selection and incredible hospitality! Amanda is a delight! She helped me find two perfect pair of glasses with her genuine opinion & honest insight. She is incredibly knowledgful as well as the other ladies, they do their jobs well! Amanda and her co-workers need a RAISE, perhaps a corporate call. Im extremely pleased with my experience. I left a happy customer :)

Came in today to get a pair of glasses. They had a good selection but what was really great was the service. Heather was beyond patient while helping me with my insurance and choosing a pair of frames. Will definitely be back for my next pair based on this experience.

I went to Visionworks to get eye glasses. I have never had to have eye glasses before. Everyone was very friendly. Dr. Sasser examined me and took the time to explain the results of the examination and answered my questions. Paula helped me choose frames and fitted me for my new glasses. Paula was very friendly and knowledgeable. I would recommend Visionworks to anyone especially first timers like me!

Great service, patient people. Quick in and out. We will return to this location 👍

I have used visionworks before and have always had a wonderful experience and been completely satisfied. Unfortunately that was not the case today, my appointment was at 4:40, I arrived at 4:30, my temp was taken and I was given a tray to start picking out glasses. I did think that was kinda odd since my appointment was so soon. So I tried on a few then finally went and sat in the appointment waiting area until 5:57, that is when the Dr FINALLY came to get me for my appointment. Other patients had been in and out and my precheck had been done in that time where I turned down an extra test that cost $20. I was told the machine checked the health of my eyes and she would need to notate it in my chart that I refused the test. I told her that was fine because in my opinion if insurance didn’t cover it and it wasnt included in my eye exam it must not be necessary. When Dr Sasser came out to get me he was not friendly in anyway, he made sure to make mention of the test that I refused atleast 4 times during the exam. Really didn’t bother me. The part that bothered me was when I left his office to check out from the exam and to order my glasses, or so I thought, the cashier informed me that I would have to make another appointment if I wanted to purchase glasses because it was now past their closing time. Are you serious? Y’all are the ones that inconvenienced me by running 1 hr and 20 minutes late on an eye exam and then acting like you were doing me a favor by even examining my eyes and then trying to blame the reason for you running late was because the customers ahead of me did not pay extra to have this eye health test done and it made your job harder!So i will go somewhere else to purchase glasses, guess they don’t care about sales!

Workers could be a little nicer.

Tamra was so awesome in making sure I understood my insurance coverage and even made sure I got a rebate to cover a years worth of contacts!! You can’t ask for better assistance! The optometrist today was also phenomenal in explaining my optomap results and prescription ! I’m sorry I didn’t catch her name, I’m bad with names!! She’s not full time but they’re lucky to have her when she comes here from the New Orleans area! Well done today you guys! Keep up the good work. I recommend Visionworks for all your eye care! 👍🏽

Attendant would not let me try my glasses on a a mirror that was literally 6 feet from the door. My frames I requested were brown and the one they gave me in a bag were black. They just looked at me when I mentioned they were the wrong color. My insurance was supposed to cover my glasses and it was a over 100 dollars extra. I’m not happy with the service at all.

Amanda M. gave us great service and made sure my wife was happy with her glasses. Finding the right pair with the right look and fit can be frustrating but the store was full of options and Amanda made sure we were taken care of, comfortable, and happy with our purchase. Highly recommend this business.

This place can be busy but the staff greeted me when I walked in and told me that they would be with me as soon as they finished with their customer. I waited 10-15 minutes while he finished and he immediately came over and assisted me. The prices are awesome for glasses and they had them ready in just 3 hours!! I felt like the service was great. The glasses are good but probably arent as nice as the much higher priced glasses your doctor would sell. Overall a really good experience.

I came into Visionworks to take part in your promotion. A young man name Jermaine assisted me in my purchase and I am very delighted with my glasses and his service. He is very charming, patience and gave me great feedback in how I looked in my glasses. Thank you for having a person of quality. Your store is clean along with nice peoples.

It was an easy experience! New eye doctors can be a little scary but the process was painless! And they were very helpful in picking out new frames!

I absolutely love coming to this place, they’re so friendly & helpful. Jennifer always takes time to help pick out frames suited for my face & Heather is always there to fix them when they get messed up!! Really great service!

Great service! Super helpful in the picking out and purchasing process for glasses. My eye exam was very thorough. This was the first time my eyes were checked and then rechecked after my contact fitting. 10/10 would recommend.

Ive been holding off on my review for months, hoping that by the time I finalized my contact prescription and picked up my glasses that the service would improve. It didnt, the lack of professionalism and outright crassness of the staff is worthy of -5 stars. I sincerely wish this wasnt the case but it is the truth. Ive been trying to be kind because I truly like the Doctor here.BUT, its necessary for doctor to be aware of the incompetence that exists in this place daily.

No no no! Very rude incompetent people!

Ms. Tamra was awesome. Outstanding customer service. Got me right in and out. Fast and friendly!!!

Friendly, knowledgeable and efficient staff. Really LISTENED to what I told them I needed. This is one of my least favorite health maintenance chores, because Ive had difficulty communicating with staff in the past. But this was a super experience! I cannot say enough good things about Jennifer and Amanda!!

Drove two hours just to find out they were closed. They didn’t even give me a call to let me know their office wouldn’t be open and my appointment was cancelled. Very aggravating

Our whole family had a very positive experience at this Visionworks location. The whole staff was great, but Jermaine was especially helpful in adjusting my daughters new glasses. Would highly recommend.

Savannah was wonderful!!!! Amazing customer service!!! She told me about current pricing and promos and made the whole experience great! The monroe location needed someone like her!!! I will definitely be back for all my eyewear needs!!

The service at this place has always been very good. Especially Amanda and Jermaine. They are very helpful, patients and very friendly. The frames are stylist, up to date and reasonly priced.

Had a great experience at Visionworks! The associates were very friendly and eager to help me with my selections for two pairs of glasses. I would definitely recommend my family and friends to visit.

Tamra is a outstanding receptionist. She is very knowledgeable, polite and professional.

I bought my glasses through Vision Works at the Pecanland Mall Store 142! I was able to take advantage of the 2 pair for 50 sale! Glasses came back for pick up sooner than expected. I recently had the screw fall off on both pair and I called Vision Works and Amanda told me to come right over and they would repair them at no charge! She stated it’s just normal wear and tear! When I entered the store Amanda and Jermaine were waiting to serve! Amanda was the one that repaired because Another customer came in that needed Service as well! I’ve had two great experiences at this location and will definitely be back! Thank you Amanda and Jermaine for the quality service!!!

I Come Here For Every Check Up and Tina Clark Is Always There To Assist Me On Every Deal That The Store Is Offering. I Appreciate The Customer Service.

Great service!!! Jermaine and Michelle took great care of us today. Friendly service all around

I had a wonderful experience at Visionworks. I recommend VisionWorks for all your eyewear needs.

Great experience!!! Amanda was amazing! She constantly checked to see how I was feeling while sitting in the waiting area

Omg. I have been going to another eye doctor since I was 8 I decided to go to vision works. I was very uncomfortable because my eyes are delicate and I didn’t want a bad experience. Ms. Amanda helped me tremendously with my exam, she talked me thru dilation, and convinced me to get glasses and contacts. She even recommended some shades if I was interested. They are very affordable and have great deals.

Jermaine Pittman was friendly & helpful. Jermaine is type of employee everyone needs. His attitude was terrific. The optometrist Dr. Sasser was excellent also.

Jermaine has been great throughout the whole process of getting glasses after 2+ years without them. Found the perfect pair of glasses and sunglasses to help my make it through the day clearly.

I am very satisfied with my purchase from Visionworks. The staff was very nice and helpful. I will do business with them again. Thanks

AManda and Paula were great !!!! I need some minor hair work which they took care of promptly with a great result. Wonderful to find a place where customer service still exist.

The optometrist here DOES NOT LISTEN to the customers needs. He thinks he knows everything when he OBVIOUSLY DOES NOT. Himself and the caucasian receptionist, that checks the pressure of your eyes, have very little to no customer service and are rude as hell. If youre there to get glasses, your experience will be some what okay but the quality of their glasses for the prices are completely trash. If you are there for contacts, you might as well walk out and go to another place. When he fits you for contacts and you have complaints about your vision being blurry, he says well thats what your eyes read and basically tells you to get over it, instead of listening to you and trying to find a solution. When you try expressing your concerns to the white receptionist, shell have a catty attitude, roll her eyes to your face and mumble under her breath behind your back even after you talk to her with respect (I know this because my fiance was there with me to witness ever thing happen). The level of professionalism at this facility is very sad.

Jermaine and Amanda were awesome. They worked so hard to make sure that we found the correct pair of glasses that we were looking for. They also made sure that we were going to get them the next day.

Went into the store and needed a inspit appointment. A young man named jermain set up my appointment and helped me enter my insurance information. It helped save a lot of Time. He also helped me understand the difference in the type of lenses and I got to pick the best type of working on my computer often. I really appreciated the customer service. Highly recommend going there.

Will never go back to the Pecanland Mall location I was in need of glasses today had money to pay for them today and everyone was on break at 2 pm when I had told store manager I would be back around that time. There was one young man on sales floor. No one should be taking breaks as a group when that is a place of business and you have customers that need help. I actually drove 30 miles without glasses and got taken care of and got glasses and contacts on the way. I dont even have vision insurance so I was paying it all out right.

Poor Customer Service, weakly trained staff, inaccurate information. I learned I am ineligible for their advertised promotion because, get this, I have insurance. This information was not previously provided in any of the telephone calls with their staff. I wish Zero stars were offered, they dont deserve one. It also looks like employees are leaving 5 star reviews here and on other sites. Buyer Beware!

Had a blessed time at vision works with Amanda...she explained a lot and helped me save a lot...thanks Amanda

I really love coming to this place of business. I mainly look for a certain person for my service and thats Tina Clark. Oh my shes very friendly and knows her job. She always goes above what is needed. I think you guys need a lot of workers like Tina.

The worst customer service I have ever experienced. No one knows anything. Slow, rude not only in store but corporate office cant tell you anything. I dont recommend this place to anyone. The staff is not qualified to work there they were guessing what the problem could be. I think they just grab people off the street to work there. I will never Grace the doors of that place again. I only gave it one star because it couldnt do 1/2 star.

Tina And Amanda Did A Awesome Job With Helping Me With finding New Frames For My Glasses

A very good example of a very bad place to do business. Dont be fooled.The gentleman working their desk on the afternoon of 11/30/2017 was so callous and arrogant, I felt embarrassed for him. In very rare cases should anyone deserve exposure. This, I pray, is a rare case.Is this how you treat people excited to spend a few hundred dollars with you?He made me feel like I wasnt good enough and the $362 I spent that day was with your competitor. I know my paltry sum doesnt amount to much, but neither does the way you talk down to customers.I dont know what it was. Upbringing? Poor management? Poor hiring practices? All of the above? Probably so.They need to clean house at this place and they know their sales numbers reflect this. Sure, I read the bad reviews, I just thought Id give them a chance. Dont regret it like I did.If this universal truth holds any water:Good companies with good products have good customer service in place to boost the experience,then save yourself the humiliation and stay away from this bad company.

I to my appointment today and was immediately greeted by Amanda who was kind and friendly and helped me out throughout my entire process. I recommend her to any potential customers if they want a great experience

Fake 5 star ratings from employees, cohorts and friends. I know b/c they approached me to do the same. BUYER BEWARE.

Great staff and fast service it can get busy at time. I’ve been going here for year and never had my issues. Thanks

Hate to hear to bad Review, when I had such a wonderful experience!! But That proves you cant go just by the Reviews!! You have to get out and try for your self! Staff was Wonderful!!From the moment i walked in I was greeted and offered assistance if needed. All the questions I had I am sure others would have gotten upsetor annoyed but the staff was Very Professional and friendly!!!Recommend to anyone wanting Great Customer Service and products!!

Service here was great! I was able to get my family and myself glasses and sunglasses for the holidays! Makes a great gift! Thanks Marrey at VisionWorks!

I had a great experience. Jermaine was a great help to me. Everyone was polite and very helpful.

A nice lady named Amanda made me feel like family super nice got me in quick and I wasnt even on time for my appointment

The staff was quite nice and helpful also I was able to get in and out quickly.

Tamara was very polite and helpful. I bring my whole family here for our annual visits!

Jermaine was very professional & helpful while fitting & choosing the best choices for me, the store had many glasses to choose from & helpful in giving advice to which ones that looked best on me

This my second that I get my glasses with them and all I can said its that they are so wonderful and customer service oriented.

Took a while to get back for the exam but Jermaine was very helpful getting the prescription sent off for the new lens and frames.

The only reason Im giving this place a 3 star is because of Amanda in the eye exam part she was very friendly and nice to me and she was very helpful!

Very nice welcoming staff ! The dr dude was all business though ! But would recommend to everyone!

Great, speedy service. Knowledgeable staff. Little pricey but worth it for the experience.

They are very helpful affordable and have great deals the customer service is awesome and Ms. Amanda was the bomb she really helped me find what I need and talked me into glasses and contacts. I’m even going back to even get shades Friday.

I cant even begin to say how much I love Vision Works for all they have done for my baby boy. They are so amazing and they know who we are everytime we come in! We recently moved to California and came back here for my sons annual exam because our optomitrist is just incredible. I know eventually we will have to use an eye doctor closer to home but I really dont want to go anywhere else right now.

Great customer service go see my boy Jermaine he will help y’all out

The staff was really professional from the time that I walked in through the examination and at the end especially Jermaine that works at the Monroe location

Fantastic customer service from the staff and great selection of very stylish glasses.

Whew! more fake reviews from staff members and friends on here than you can shake a stick at! I went their to just to look at frames and consider getting my glasses. Very disappointing.

I just wanted glasses. You can be ill-mannered, eye roll me when I dont purchase your ridiculous upsell products and ignore me when Im directly in front of you. Just let me purchase glasses. How could you screw that up? You did. please folks, avoid this place at all cost.

Below is a review I posted earlier in an effort to expose the culture and treatment you can expect from this business:I find it difficult to believe all of these 5 star ratings when my experience there was quite the opposite. Then I noticed how Jermaine, Tina Clark etc. masquerade as customer/review posters yet are also mentioned as employees in these same reviews....hmmm.It seems they immediately had all of their employees and cohorts to flag and remove my review in an effort to subvert and stifle my right to give my opinion. I will be taking further action to expose the hypocrisy this business imposes on the public. In the meantime, should anyone dare to roll the dice, and patronize this business, it is my fervent hope that you have a better experience than I did. All they have to do is treat everyone with dignity and respect and they would not have these problems. Simple.

Vision works has excellent customer service and a very friendly, knowledgeable staff!

Excellent experience Dr. Jason and Amanda are awesome. I fully recommend!

THIS place was very expensive for a professional cash paying customer and staff was not very friendly or helpful. I will not be back!!They listed a sale for two pair glass for $59 - $99 but by the time I was being rung up I was asked to pay over $500. And that was after I had already paid $109 for an eye exam. I was my total price came out to be over $900 + $109 exam and that with my savings I would only have to pay an additional $500. I paid an extra $30 for the new photo eye exam and asked if I could have a print out to take with me, still waiting on that. I called back about 20 mins after leaving the shop to inquire about my pupillary distance number only to hear they didnt have it...?? Needless to say I am very disappointed and I will definitely not be going back!! I will be joining the rest of my family members at Walmart Vision Center in West Monroe, where their prices are as advertised and my wife ALWAYS raves about how good the staff is. I wish I had gone there today, but they were not able to take me as a last minute walk-in.Very Disappointed!!

They are very customer friendly esp amanda she was very helpful an a smiling face...Great Job Guys😎😎

I got new glasses but they were bothering me alot so i went in one night almost closing time abd Ms Paula help me i would like to give her a special thanks to u bc u was patience and helpful to me thanks so much

I’ve gotten the best customer service from Visionworks and Tina Clark made my experience go smoothly and always made sure I had the perfect frame all the while giving an honest opinion

Amanda,and Logan were awsome..give them a raise and a Christmas bonus ...

When I came in last week I was greeted me as soon as I walked in. He was very nice and polite, and had me in and out in a timely manner. Thank you jermaine and visionworks staff:)

Jermain was very helpful today, I really appreciate his help and patients . very nice guy !

I had the best experience at VisionWorks! Marrey assisted me with my purchase and was very informative when it came to choosing the best lenses for my prescription and everyday needs. Thanks VisionWorks!

Great experience! Amanda was very helpful with check in and answering all of our questions!

Jermaine was helpful and informative with the bogo free. Very helpful and price efficient.

I cannot believe there are people who exchange actual American currency with this company to be treated this bad.

Just got my daughter some new glasses. Paula and Jermaine were so helpful...customer service was an A+. We will definitely be coming here again.

Thank you to all of visionworks staff. Especially jermaine, he was so helpful and kind. He worked with me cause I know I can be a handful when it comes to glasses. Thanks jermaine and staff.

Vision works got some of the best customer service and jermaine was just the most helpful out of them all.

I was greated by Heather & Jennifer & they were both excellent help picking out my glasses. Ill be back!

The entire staff is always friendly and helpful whether I call or visit in person

The few times I come in to look at different frames for dad I always tend to end up with associate Jermaine. He’s always nice and helps me with choices.

Jermaine was super helpful gonna get my next pair here as well!

Tina, thank you so very much. I will recommend you to anyone.

Visionworks has one of the best staff, but jermaine was fast fluent and explained everything precise.

Because they no how to make you feel welcome they were very nice and let you no that they care about you and your vision they make sure to fix you with the frame you like will tell others about Visionworks

Amazing! And the workers are really careful and have manors

Amanda was amazing. Great communication and customer service!!!!!

Services was good and professional thumbs up to lovely marrey

Great team!! Friendly staff and Jermaine was most helpful!