Bought a pair of headphones was told by clerk if they don’t fit bring them back. After getting them out of the box they did not fit. Brought them back and was told they would not refund our money only give store credit. Since they had no other headphones we are out 40 dollars. Would not recommend doing business with Radio Shack in Monroe WI.

The manager at this store, Keith, was super rude and not accommodating in any way! I was very frustrated with the lack of service I received with this us cellular. It is making me second guess our loyalty with this phone carrier.

After a bad experience at New Glarus, this store was heaven sent. The employees go above and beyond. I have had other people who told me same experiences! Thank you for your help!

The best service and phone selection. Biggest store. Helpful people.

We stopped on Sunday and asked a bunch of questions about plan pricing and different phone options. Tina was so patient and helpful in answering all of them. We returned on Tuesday and made changes to our plan and added two new phones. The staff are all super friendly and knowledgeable and made the whole experience pleasant. It always takes forEVER to switch things over, and this is the first time I actually enjoyed the time I spent waiting. I will make sure to return here in the future for all of my cell phone needs.

What a nice store. I love the customer service. This is the beat US Cellular Ive ever been in. Thank you.

This is a large well organized store with a huge selection of electronics! This location also has a full line US Cellular and Cellphone Repair Center - Best RadioShack Ever!

Tina was extremely helpful getting a new phone and setting it up.

Great place to shop or just look around! RadioShack in Monroe Wi, Is one of the largest RadioShacks in the United States with just over 8,000Sf of everything electronic you can imagine. This location in Monroe Wi also have a full service Repair Center and have been serving the Green County community since 1971.

Tina is so knowledgeable on her cell phones that its always a pleasure working with her

They are always great and so friendly. Resolved my phone problem even though they had never come across it before.

They are great. Helped me figure out what cell plan I needed. Great selection of phones too.

Best customer service ever. Worked with me to solve my problem.

These are the most trustworthy people I have ever met. They were wonderful in helping pick me out my new technology and I have to say I will be going back the next time I need something. 10/10. If you are going to shop anywhere, shop here.

I recently posted a very low review as I was unhappy with my situation. It was brought to my attention I was sent to recommended place for a reason the employee did not let me aware of.. so Dave... I apologize for that... it just was not relayed to me properly when I asked if there was anywhere else to repair my screen. I am so sorry. I have come there for years and will continue now that this was clarified! Thank you for your reply!

Great service. Thank you

Great service! So much electronics

Thank you! Great service.

Great service

Great helpful people. Thank you

Best service! Tu

Response to David Gombosi:No David, you did NOT have your no return policy posted on your door, and when I said How come you dont have this policy posted anywhere in your store, you said nothing other than its on your receipt. Which is was. But like I said, that does no good because Ive already purchased the item and per your policy, I cannot return it at that point.Also, there was NO mention of anything regarding June 1st. Another line of BS. Why dont you just admit you dropped the ball and handled this poorly?______________________________________________________________________I own a Celestron telescope, and for Christmas my son gave me a Celestron SkyPortal Wifi Adapter, which has an RJ12 6P6C 6-pin male end which plugs into an auxiliary port on the telescope. Unfortunately, Celestron has a clearance design flaw such that when the Skyportal Wifi Adapter is plugged into the auxiliary port on the telescope, it’s prone to being hit by the telescope body when slewing. So, the natural solution to this problem was to secure an RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Amazon.com sells these for $8, and had I purchased it, it would have arrived today and there would be no issue.Instead, I thought that I would go to Radio Shack here in Monroe, and give local business my money – even if it cost a little more.Radio Shack didn’t have this item or a comparable item. However the store clerk (I believe the owner, David Gombosi) told me that I could “make it work” by purchasing a 6-pin RJ-25/RJ-11/RJ-14 telephone line cord (25’ long) and a CAT5 in-line coupler, which is 8-pin. He told me that this coupler would work because the 6-pin cable will only use the center 6 pins. Total cost: $24.24 including tax.I was hesitant to purchase for two reasons: Price and I didn’t know this would work in lieu of the shorter, standard RJ12 6p6c Female-to-Male LAN Network Ethernet Extension Cable. Plus I was unsure of the 8-pin coupler that the Radio Shack clerk showed me. I asked him, “Are you sure this will work?” He said, “Yes.”So, I purchased the items for 3X the cost that I could have ordered on Amazon because (A) the clerk assured me that the items would work and (B) I wanted to keep purchases local.Last night, I tried the items and it didn’t work. Whether it was the 8-pin coupler or the 25’ of RJ-25/11/14 cable that was the culprit, or both… I do not know. I drove back to Radio Shack this morning to return the items with original packaging. The clerk (actually two clerks and I believe one is the store owner) told me there were no returns “because of covid-19”.I said “What? I paid $24 for these items yesterday and you assured me these would work but they don’t work. What am I supposed to do now?” The clerk told me that he could “exchange” the items.I responded, “Are you kidding me? Exchange them for what? You didn’t have what I needed but told me these items in substitution would work. They don’t work. So, what are you going to exchange them with?” Both clerks just looked at me dumbfounded.I then told them their policy of no returns should be posted, somewhere. One of the clerks told me it was on my receipt. I told the clerk(s), “A lot of good that does me, since I only get a receipt after I purchase, at which point I can no longer return the items according to your covid policy”. They both just stood there and said nothing. Again I said that “You assured me this would work, that I was never told at the time I was being directed to these items that if they didn’t work I couldn’t return them, there are no postings in the store stating that there are no returns.” I then grabbed the items (which the one clerk had touched – so much for the covid precaution) and left the store.

Owner David Gambosi blatantly lied to my face claiming he could not accept returns due to the covid-19 pandemic just minutes after his wife assured me that it would be no problem. I guess I was unaware that a cell phone fell into a food, personal care, cleaning supply, or paper product catagory. Left unhappy with a smile knowing I will never step foot in that establishment ever again.

Great service.

Best US Cellular.

If you want to get great customer service and people who actually know what their talking about this is the place to go. Im not from Monroe but whenever I am in town I always go there and always walk away with something and always get a good deal. I can always get answers there not like the superstore across the street where they have no clue about the products they sell. If you dont go to see these guys for your cellphone or electronics your doing yourself a disservice.

Great CSMs! Always willing to help.

They are always very helpful. No matter which side of the store you are on.

My wife accidentally drop her cell phone cracked the screen. Took it theyre hoping they could fix the screen they said it would cost more to fix it then the phone was worth got a different phone for cheaper wife was happy fast and friendly service will always go back there

Amazing! Ty

Cindi Egger was extremely helpful. She had what we needed and helped us immediately with our US Cellular needs. Will absolutely make the drive to work with her again.

Terrible customer service.Was just at their store to buy a TV and a few cell phones. Stood around for 10 minutes while all the associates were having their own private conversation and joking around. will not be going back this was the last straw. Fuzzies audio is where I’ll do business from now on.

Owner has purposefully given me wrong information more than once for the benefit of himself!! greedy! will not be coming back here

Great place with great staff! Always helpful! Yes, store is busy, but that is because they are so popular!

Amazing customer service! The empoyees are very polite and helpful. Would reccomend everyone to go here for their Us Cellular needs !

If you are looking for a for a great store with helpful staff and great prices this is the place to go. Best prices on TVs and batteries. Even the big box stores cannot compete with there prices. One of the only Radio shacks that carry this many TVs. The US Cellular staff is the best and I highly recommend going to them for any cell phone purchase. Great store and love the prices and the helpful people that work there.

Wanted to go in and get a new iPhone after having my phone for a long time but left with no phone. Because there was a problem and I understood that but its been a week and 6 days. I was suppose to get it on my birthday and that really gets me upset. Sorry about the hate but U.S. Cellular up your game otherwise Im never going to use your store ever again. FIGURE THE PROBLEM OUT AND I WILL BE SUPER HAPPY!

Great service and products. I had never seen so many electronics.

GREAT SERVICE GREAT STAFF

Know the great people that work there can take it care of problems.

Great customer service. I will go no else.

Greatest US Cellular team in Wisconsin! Thank you for a positive experience! The team members were all busy but took time to answer questions and fix my problem. Thx!!

In the heart of Monroe Wi, a RadioShack as well as a U S Cellular. With plenty of team members willing to help out. This location has thousands of accessories, just about anything you could need or want.

Amazing customer service! The largest RadioShack - US Cellular store I have ever seen! Spent time with me until our questions were answered! I will be back!

Terrible experience and the owners were really ignorant and rude towards me when I went in there to look at headphones which made it a very uncomfortable experience. Never have I been treated with such rudeness in my entire life.

Friendly customer service and very knowledgeable, a really nice experience

Amazing! Best ever service. Thank you

Great service.

This place is just too high priced. Great prices? Thats Funny

Thank you!!

Amazing customer help. Ty

Great service! Ty

Bought new cell phone. Had one week and had problems with pop ups constantly. US cellular attendant looked at it today and fixed the problem!

Great

Great place to have questions answered!

Very helpful and good to deal with

Bought some decent 2Way radios here

Dave got the cracked screen on my Samsung S7 fixed in under 2 hours. Wasnt cheap, but got me going again.

Amazing place to get your phone!

Exactly what I was hoping for in an electronics store.

Fixed my phone problem! Thank you!

Grandson went in looking for something for computer . He looked for 10 minutes and couldnt find help. He went to u.s celluar and some guy told him where to look. Still couldnt find we left.

Amazing place to shop!

Grest customer service!! TY

Great help and service!

Have great people working there

Amazing service.

Great customer service!

Great service, thank you

This store is great.

Gotta love working with Tiffany Turner!!

40 minutes to ask someone if they have internal hard drives. Done with that joint.

Everything was great!

The staff was very helpful.

Great deal!

Great job!

Great store!

I love the people here!

Amazing!

Great service.

Great help.

Great service!

Thank you!

Great place!

Amazing! Great place to shop!

Knowledgeable people.

Very helpful

Good to deal with

Thank you!

Friendly and great service

Amazing!

Amazing!

Amazing.....

Fantastic service

Best!

Always friendly

No a good service

Thanks!

Thank you

Thanks!