The customer service was fantastic at 165. Julia was fantastic and gave us everything we asked for. Best experience ever. Had been to the Louisville store and had a bad experience and was thinking about changing providers. Good thing I gave Att another chance and went to 165 store...they saved the day.

Great customer service!! Constance went above and beyond to help me find the right phone. She also made sure everything from my old phone transferred to my new phone! She answered all the questions I had about the new phone!

The office was great,, but was literally on hold for 2 hours for business billing.

Very helpful much better than the bigger office o Louisville Ave. Very friendly a way more comfortable. People willing to help you opposed to people degrading you or act uninterested

Sherry was great and very helpful. I will be recomending her to my friends

This is my phone store. I pass up 4 other AT&T stores to come here. If you have an issue it will be fixed. These guys are always happy to see you and will always figure out how to resolve your problems. I have 4 phones and an iPad that they sold me. Highly recommend this store!

Daniel and Sherry are great people to help with your att needs. Always pleasant in helping and very knowledgable. Love the musics they play in their store too. If you are looking to swap to att don’t hesitate to go to this store. Recommend without reservation.

Always helpful when ever i go to visit. Everyone is nice. Good store.

Sherry Jermaine and Britney are always so very nice and knowledgeable they always help me with anything I ever have to work on they teach me how to work my phone I love this location better than any location in the Twin Cities! Sherry Is an excellent manager to her employees. That is why her employees are always willing to help and go the extra mile!

This is an official AT&T store, NOT an authorized retailer. We seen a very good offer to upgrade one of our phones. So we stopped by to verify the offer. The phone offer was good but it would change our plan to a more expensive plan. The representative noticed the price increase and informed us immediately. No sales pressure and no new phone for us.

The staff is amazing, they work hard finding a solution if you have an issue. They take the time to make the whole experience feel warm and welcoming. I have never seen a single employee at this store seem or act like they didn’t want to help. THEY NEED CHAIRS. I HAD TO WITNESS ONE OF THEIR EMPLOYEES KNEELING WHILE HELPING A CUSTOMER. SHE HAD BEEN TAKING CARE OF HER CUSTOMERS FOR A WHILE TRYING TO SOLVE AN ISSUE AND DIDNT EVEN HAVE A SINGLE SEAT TO OFFER TO HER CUSTOMERS LET ALONE HAVE RELEIF FOR HERSELF. They offered my husband and I seats when some (2, the only 2 chairs in that store) of the chairs opened up. We declined so others who needed them could sit. Shame on you AT&T, if I have to start a storm in your store to get these hard working employees some chairs for at least their customers then I will. If I have to use MY OWN MONEY to make sure your customers and employees are taken care of I will. I’ll send you the bill. Take care.

Staff members swamped. No phones on display bad experience for anyone who goes in there.

Absolutely wonderful! Very knowledgeable staff, excellent customer service, manager goes the extra mile and resolves issues caused by Louisville store. This is the ONLY AT&T store that I will go to from now on. After 20 years with AT&T wireless I have dealt with many issues and numerous employees around the US. This is by far the most competent group of representatives that I have ever encountered. Thank you to all of the staff for their superb response to rectifying my awful interaction with the staff at the Louisville location.

Omg! The staff is so pleasant! They team work an they manger is hands on as well.love the atmosphere when I walk in the door!

Hands down the best customer service! I have been to the other stores and this store was the friendliest and most helpful. Sherry and her staff really make you feel like they are there to help you and very in tune with your issue.

Friendly staff and they are always having good deals on bundles .

Not able to fix a minor problem!

HEY EVERYONE!! Theres some exciting news coming from AT&T just in time for tax returns, right now for a limited time you can come get a new phone and bring home a second one free! Taxes due at time of purchase, but this is an exciting opportunity to show that special someone you care by partaking in our BOGO (buy one, get one) offer! Dont forget phones have a free tablet that comes with them and it can be all placed on our new unlimited data plan (no direct TV required!!) So if you have a working phone youd like to trade in, or its time for an upgrade, AT&T has your back! Come see us on 165 north for details!

Best experience I’ve had with an AT&T store. Drake and Sherry went above and beyond to make sure everything was taken care of. It’s not the closest to my house, but definitely worth the drive.

I bought a new iphone from this AT&T location, but for some reason it was blacklisted, like someone had reported it stolen. Of course, this blocked me from making calls/texts within the first week I had the new phone. Turns out, it was a mistake on AT&Ts end, but it took two days of calling the AT&T fraud center to get it fixed. I do a LOT of communication with clients on my personal phone for my job so this nearly drove me mad. HOWEVER - my AT&T rep at the store was AWESOME. Her name is Sherry and she knows the ins and outs way better than the help-line people do - she had to correct them on multiple occasions. She took a personal initiative to make sure that my problem was resolved, even demanding to speak to a supervisor at AT&Ts fraud center to get it fixed. Sherry went above and beyond to finally got my phone back going for me. Its nice having someone like this that will get things done for you - and I highly recommend her for anyone that needs help with their devices.

Best location I’ve ever been to. The employees are so courteous and professional. They are determined to problem solve and take care of their customers. I will only use this location from now on.

Store attendant was able to find problem, but didnt have the store manager on site due to her illness, but did help me pinpoint problem 😁👌

The sales girl Jamie was so personable and professional. She made my experience enjoyable and she is very knowledgeable about the products you sell. Best experience ive ever had with AT&T.

Sherry went out of her way to make sure I had the best deal with a new phone purchase. Very helpful with all customers I saw because I had to be in there for over an hour.

2 reps present helping 2 customers. No one in line front of me but still had a 50 min wait while they helped these two. 1 lady knew what she was doing, the other had to interrupt the 1st every 5 mins for help.After all this, they tell me the phone I wanted wasnt in stock. AFTER I had called and asked if they did and they said they had 4. If they had taken 30 seconds to ask why I was there it would have saved me a 50 minute wait, despite their miscommunication.Do not recommend this store. At. all. Drove out of my way to come here, 2 hours wasted.

Jamie did an amazing job helping me today. I drive out of my way to come to this location. Best customer service out there!

Sherry has always went above & beyond to assist me with amazing customer service. Would recommend her store to anyone of my friends.

Jessica and drake was wonderful and glad that they could assist me

Sherry Starr has the best customer service... she is always so helpful.

Johnathon was very helpful,informational, courteous and polite. I recommend anyone looking for a new one come here his team is very fast and helpful to questions u may have concerning your phone

Clean store...friendly workers...cleared up all my issues promptly and quickly...they went above and beyond helping me with my issues!

The staff there is the best hands down!!!! Me and my family will only use this store. The store by Walmart in Monroe is horrible, the staff is all rude.

Best store around. The staff is so friendly and so beyond to help you.

Sherry provided excellent customer service. Overall great location😁

Sales people are friendly and are willing to hear what your needs are. Not pushy but knows how to suggest what would be the best route for you to do things.

I go only to this AT&T store. They know what they are talking about and are very helpful.

Staff is friendly and very knowledgeable. Their experience goes beyond basic cellphone sales and support.

Horrible customer services. My husband and I just left, and no one asked us anything. Discussing with friends and forgetting the customer. ZERO

Was friendly, knowledgeable & didnt take long.

She was very knowledgeable and patient with my questions.

Our experience with Jamie and Shantell couldnt have been better. Would recommend this store highly!

Sherry was amazing and has such a positive attitude!

The staff was very friendly and helpful!

Love the atmosphere, great staff, will definitely be coming back

Great store and great customer service! This is my store!

The huge round of appaulse is due to the person who hired Jamie

Great service hands down.

Friendly, courteous, and extremely attentive.

Amazing customer service here

Real good help

Brad is AWESOME!

I love this store!!!

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