I love NAPA. Have since the 80s helping my dad with his cars. What I dont love is there is a sign on the front door posted 3 times that masks are required for entry. Well, I went there last evening for a online order pick up and had my mask on and NO ONE else did. I saw 2 employees. The female employee was courteous and helpful and if it was 2018, I might have made this my store due to how close it is to my house. Well I had to return the item today because I got the wrong part number (my fault alone). The same lady was there and remembered me and made the swap very easy. Problem is, this time there were about 4 employees that I saw and 2 other customers... Again today... NO ONE HAD A MASK ON. We are still in a pandemic!Price was right. The lady was friendly. The older men that worked there (2 of them) looked at me like I had 2 heads for wearing a mask. Eye contact was made and there was no greeting... I just got looked up and down. Maybe when the pandemic subsides Ill give them another shot (no pun intended).For you and all those you are around.... Care for others. Wear a mask.Its so simple to do. If youre thinking of others, it wont bother you so bad. Thats why I wear my mask. Thats why its posted on the door.

Great place. You need it they got it. No worries

Good help good people high quality 👌 parts outstanding service

Only place in monroe you can buy feathering compound, awesome

They take good care of the customers

Very helpful.

Great service, knowledgeable people helped me get the right parts.

Changed out a battery under warranty and the employees were very helpful in physically doing the replacement in the vehicle. It is a quick thing but customers truly appreciate it and having the employees do it.

Five star store

Pros- found what I needed. Cons- The staff members working were cussing and carrying on regardless of the fact they had a customer in their store. When I went to check out (I was the only customer in the store) there were 3 staff members gathered around the computer, looked up at me, and went back to there computer with no acknowledgement. The other staff member at the other register didn’t look up from her phone for about 2 minutes before realizing I was ready. I’ve had better costumer service.

They sold me the wrong parts and when I returned them and attempted to buy the correct parts they gave me the wrong parts again

I like and Trust Napa. My son recently bought a battery from them and because he is busy and works in Charlotte I offered to return the core with the receipt to get his cash.he Used his debit card so the money was instantly taken out of his account the moment he bought the battery and the core charge. When I got there they said they have to put it back on his debit card and could not give me cash. Its an insignificant amount of cash but a principal issue. when I explained my son works in Charlotte and I was trying to save him some time the clerk informed me thats their policy he was polite and I appreciate that just bad policy.

Very helpful and knowledgeable staff.

Good service and they will try their very best to get what you need if not available. 👍

Friendly staff. Clean store. Most items reasonably priced

The staff at this store is awesome and Travis will help you even if the store is closed he tried to help me out on a Saturday after the store was closed thanks for trying will go back here

Napa is a cool place cuz if they dont have it theyll get it cuz thats been my experience

Great service and employees they are kind and patient for someone like me who doesnt know cars very well but didnt rip me.off either!

Gary must have been having a bad day. He was reluctantly helpful but I guess Id give him a pass on further complaints.

Great place to shop for auto parts Johnny the Manager is the Best . I buy all my parts there . #napaautoparts

Rude staff. After not even acknowledging me when I was finally able to ask for the parts I needed the guy acted as if I was bothering him. Will never go back.

Manager was a super nice guy and hooked me up right away with what I needed

Great people that work there! Very friendly and fast service!

Travis and his crew are awesome! They always go the extra mile to make things happen!

Great staff, help me with everything I needed, with a great discount!I will be back

The most knowledgeable crew in an auto parts store in Union County period

The people were very nice and informative.

Oh yes. Napa Know How

The only people in town that know what your looking for and can actually find what you need

No go at all.

After pacing around in front of the counter multiple times finally someone attempted to help me. I specifically asked for one and a half inch bolts and give a bolt as an reference. After waiting well over five minutes the employee comes back with bolts that appear too short. When I question he has to walk away to get numbers off of the bolts in order to tell me if he grabbed what I specifically asked him for. Incompetent

The staff is friendly and helpful.

They get you in and out fast.

Great staff and service.

Very knowledgeable staff and excellent parts

Five stars to Napa

Great service

Very good Service

Good help good people

Super nice folks

Great Service

Too high price