The pros desk people here are definitely not pros, and the customer service people here are not service conscious. Might be better going to your local building supply rather then stopping here. Also, beware this store places products on the wrong shelves with incorrect price tags, and wont give it to you for the advertised price. They say products are in stock and when you arrive nothing. Given this Home Depot multiple chances. Your better off somewhere else.

Always busy but its a great place to pur purchase construction supplies

Great spot for building supplies. This week I was checking for roof shingles and paint. Found what I was looking for. Staff very attentive in painting dept. Overall I was pleased. The store is super clean and orderly.

Ive been to this Home Depot many many times and have had a great experience every time.Today (Oct 10, 2021), I went to get a few things and ready to check out, I presented my Tax Exempt ID to Kristy the cashier. She places it down and it accidentally falls into a small crack in the register counter. She tries to get it out herself, apologizing, but couldnt. So she tried to call an employee nearby over. The employee had a bit an attitude about it and said she couldnt help, gets their stuff and leaves. So Kristy kept trying herself till she admits defeat and calls the Manager (Im calling him Joe because I only caught part of his name tag). He came over and got to work getting my Tax ID out. After working for about 15-20mins, he finally gets it out and rings me up, still being very apologetic. I thank them for everything and leave.

Good friendly people happy to help you find what you need.

If youre looking for a cheap pool cover I paid 29.99$ for a 15x33!!!! Everyone was so nice pick up no problem

Went in for a generator before the storm and they had then call on carts ready to go. Greeted as we walked in and lead us right to them! Pleasantly surprised!!

In short, never again. Made a large online purchase to be delivered and had express delivery on every item.($79.00 extra charge). That was 7 days ago. I called the store and my order wont be delivered until tomorrow. I asked about the express delivery charge and was told and I quote, oh we charge that to all orders. Really? My next purchase will be from Lowes.

Was able to find the wood I needed. Reasonable price. And the associate helped me find the flex seal tape.

Best service EVER! We are truly humbled and impressed. Sara and Matt went above and beyond. Sara walked all over the store to find an item for us that DID NOT have a home location. Several other employees were looking as well. The gentleman at the door (in a wheelchair) and another woman, but I just cant remember her name, so sorry! We are truly appreciative!

An employee was called to help me find what I needed. He was very knowledgeable and very countries with me. I never got his name but he should get employee of the month

Everyone is so nice and helpful. At other hardware stores, Ive had to carry out and load huge bags of concrete without any help. Here, someone always offers to help load my car. They go the extra mile to make sure their customers leave happy.

There is an older gentlemen at the paint station that helped me tremendously. I have never made a review, but after meeting him, i feel more comfortable going to a Home Depot. I would give him more stars if i could. Wish i looked for his name.

I came to home depot looking for a product they had it was sold out so I talk to a customer service worker who looked it up for me to order an she found it as we were looking I was telling her all i expected out of the product .well I guess she was listening to me the whole time she was looking up that product because she took time to see if it had all the features I expected,instead of just ordering it for me .a quality experience I very much appreciated .

When you pay for things that have to be loaded by an employee, they should be loaded before you have waited 30 minutes! Then when you call to speak to the manager you are disconnected and the second call the employee that answered the call acted like they could not hear you. Not the case!! Never been so disappointed. But I’m a hard head and will call back until the manager is brave enough to speak to me!

Love Home Depot they have everything I need and if they dont they can get it in a matter of a day or two

This particular store had what I needed and was very helpful with their service.

Home Depot had their act together during a natural emergency from Hurricane Laura. They were organized, professional and communicated well with the customers waiting in line. It was a very smooth process and very pleased they were selling one unit to one customer. Great job Home Depot!

I went in knowing what I was going after and knew where it was, but I was still asked by 3 employees if they could help me find something. So long story short I cant think of anything negative to say other than hand tools on display needs to be dusted.

We went to this location in Monroe, LA Saturday, June 5. We purchased a refrigerator, washer and dryer. I dont need to tell you this was not a cheap/inexpensive purchase. We were told it couldnt be delivered until the following Saturday. On Friday, we received a call at around 8:30am. We were sleeping. There was a voice-mail saying they were trying to deliver it and needed to call them back within 10 minutes or the appliances would be returned to the store. Needless to say, we didnt receive this voicemail in time. We called the store to speak with the gentleman who left the voicemail and was told he was at lunch. We waited an hour for a call back. We went up there and spoke with the store manager who assured us it would be delivered the next day (on schedule). Guess who isnt getting their. We appliances until NEXT Saturday, June 17th? We are disgusted.

I Needed a generator for the upcoming hurricanes. They have/had a ton of briggs and strattons but I didnt see any videos or reviews.Yes I know they once carried a great product. I instead went with a Champion.Its big and heavy and have seen people connect it to their whole house. I have an small old 1920s house so should be no problem powering it. Another reason to buy was a friend who has the small 3500 and it is rusted to hell and back. They pulled on it 3 or 4 times and the thing started and powered the freezer and refrigerator no problem. Im going to build a quite box for mine I dont wont rust,dirt,rain, or anything else to harm her. I also bought a break-in oil dipstick. You would not believe the amount of metals it collected. And this is the only magnetic dipstick that will work. The silver aluminum one can seize and mess your threads up. So I have high hopes in this generator. Oh I did call customer support and they answered me and my questions faster than any other company. A+

Awesome store. Customer service needs help. I had one lady that helped a confused me. And checkout lady was very helpful too but that was it.

This was a good store when it opened! They had knowledgeable folks working in all the departments! Now, that all those folks have retired or quit, they have people working in there who dont know about the products in their, own, department and they are not as friendly!

Extremely helpful staff in multiple departments. I was asked by 4 different employees if I needed any help. Everyone was friendly and aimed to make my shopping experience easy. They had Tabasco Pepper plants, too!

Always find what I need here, quickly.

Absolutely the worst associates within the corporation, they must’ve all been collected and sent to this location.!!!

Me and my wife are always finding something in here to get for the house. Good place to find unique items.

Just bought a zero turn 42 torro mower. The delivery guy was nice but mower would not crank had to push it off pallet self engaging g with the key off. Now I ha e to pay to have my yard mowed and take off work for pickup and another delivery. Who pays for that!!!

I’m and out always has a good selection items in the right area self checkout always works being a business owner I need to get in and get out fast

Found me a small grill. The exact 1 Amazon has but without shipping costs

They always have what I need and the customer service is awesome!

Love this store because the prices are right and friendly staff.

I always enjoy time to wander around Home Depot, and was helped by a friendly, knowledgeable salesman who helped me spend my money. Helped me get what I needed and showed me exactly what was compatible.

I had a disappointing experience, I contacted management. Everything was taken care of to my satisfaction, the Monroe HomeDepot have gotten an amazing management team & great customer service.

They had what I was looking for tried to check out have to wait in a long time I just put down the stuff I was going to buy and left because they were not wanting to put out enough cashier people to run the store right the lines were so long at the couple of cash at the couple of cash horses there was no reasoning that they couldnt have more help or shouldnt have more they should have more help I hadnt been there a long time and I guess Im not going to go back for a long time I like getting into stores and out of stores not waiting 20 minutes or so just pay no its wrong

Stopped in to pick up tools to create an RC repair kit. No issues. Plenty of carts, they had been sanitized. Asked directions from an employee, took me over to the area, very helpful. Used self checkout, no problem.

Had a five star experience shopping at the Home Depot in Monroe, LA today based on great help from an employee named Eva S.She was polite, knowledgeable and professional.

Went in to purchase supplies and the young lady checking me out would not get off her phone. Ear buds in and never stopped talking. So rude. Get your act together.

The Home Depot I be like a kid in the candy store,like every hard working man and woman,good folks.

Great selection of all hardware needs. Friendly, knowledgeable staff, easily accessible.

I want to thank Jo from the Monroe, La Home Depot. She helped me with a particular item that I could not locate and was about ready to walk out and go to Lowe’s and purchase. She could tell I was in distress and helped me right away!!

Great customer service experience

Found just what I needed at a good price!

Just recently got brand new washer/dryer from here. Took 18 days bf they got it delivered, then they didnt bring the right cord or hoses so they couldnt hook them up. So far nothing but hassles. Sure hope it gets better than this

Good when I shopped there. Havent been on a while

Affordable, fashionable, friendly, dependable ... Southern pride at its best!

If there is something you need for working at home....and you cant find it here.....well good luck to you. Because they have the largest variety, of everything. As well as the best prices anywhere in town. Id be lost with out this store!

I made a return. The cashier was friendly however she was rushing, working 2 areas back and forth.

Ordered online. Got curbside pickup. Was very quick and easy. The freezer we purchased is great quality. Will definitely shop here again.

Rude customer service, the little girls seemed too busy watching the little boys do push ups at their feet! Finally got some attention only to be told wed have to wait on the store manager, after over 40 minutes was still denied my exchange, not a refund, merely an exchage. No more Home Depot for this family!

The people dont seem to care about the customers..what Happen to the older people who cared..

Today I went to Home Depot. I am on oxygen full time. The door I went to didnt have any scooters but one empty buggy. I went to get it and the cashier said I couldnt get it because it was going to be use it for returns. I ask another person to help and she went to the next register and said she didnt see one. The problem with this from time to time I pass out because of my disease. Luckily one of your workers who was on his lunch break noticed and helped or they would had to call an ambulance.

The store has everything you need for your home or commercial repairs except for knowledgeable people in some of the departments... I know these stores like the back of my hand but there is times when Im needing something out of the ordinary that I dont get on a regular basis. I dont know exactly where to find it and I spend more time walking around the store trying to find it because theres nobody to be found that can help me and if I do find an associate and ask them they say well its not my department Ill try to call somebody for you and I waited 30 minutes one day... they called over the loudspeaker but nobody ever showed up... Well isnt that just great... Smh

Great place anytime I go there.😀

If I could give no stars I would. I have had a terrible experience here!

Everything was quick easy to find and I didn’t have to ask for help, they asked me if I needed any help👍🏻

Vast selection, decent prices, and the variety to suit any palette.Customer service could be better, but other than that its got everything you could need.

For the most part the employees are quite friendly. Most of the time when I have to ask a question they can answer it or at least point me in the right direction. Which is all you can really ask. Besides Im like a kid in a candy store at a hardware type store. Lol🐸

I love the staff here early morning. They are so nice and helpful

Home Depot is to live for. The people working there is exception.

Showed up yesterday and amazed on how nice and helpful the front desk was. Thank you

Went in to pick up an online order that had came in. In pick up and out. Super quick, no hassle. Loved it!

Have what I need almost every time

Sometime they have good service and sometime they have Poor Service it only depends

The usual place where a man can spend way too much money. Not counting the wood prices.

I shop their garden center .always a good selection and good prices

Horrible. Ordered 3 things online for pickup at store. Everything was damaged. Last thing I ordered I had to have and was bent up and paint all chipped up ( scaffolding ext.)Employees there hate their jobs. Sad, sad, sad.Wont be going back. No one wanted to help.

Im not sure if its the normal routine, but one to two online order retrievers just doesnt quite cut it. First you have to go to order pick up, but this is not actually where you pick up your order. You have to wait for them to get in contact with someone on the completely other side of the building and then you have to walk over there to actually pick up your order. Then you have to wait in line for 30 minutes + while angry fork lift operators unnecessarily honk at anyone and everyone who is within a 100 foot radius, which really puts you in a positive mood. Next, it turns out they never put your order in to start with so now you have to wait an additional 20 minutes to receive your, in my case, ICE CHEST that would have been easier for me to just pick up myself in the first place. I was picking this up for my dad and I will never do this again. Overall, this process could be much better and Home Depot needs to figure this out. Rant over.

The staff is friendly and helpful. They take time with their customers. They offer to help before you even ask. That is awesome customer service.

They had what I needed, at a fair price.

Pleasant experience ☺

Store was clean, organized, and well stocked which is a welcome change compared to other Big Box stores I tried to shop at closer to my home. The staff were friendly and helpful and the young lady watching over the checkout area directed us to a shorter line for quicker service. Well done!

Wonderful wonderful wonderful Martie was such a great help he is a professional kind detail and honest great help and informative he works in appliance sold me a washing machine didnt have to look for him he came to us

Service was excellent and price was reasonable

Great Friendly service and well organized. Found what we were looking for easily.

Always have what you need and desire!!!

We were going to purchase a $1600 trailer. They had 2 on-site. One was damaged. The other was found to be missing the correct title so they stated they could not sell it. Offered to have the store manager discount the damaged trailer to us on Monday when they came in. Never offered a solution as to how I could purchase the trailer that was not damaged. I don’t want a damaged trailer. So the trailer with the missing title gets scrapped? Was disappointed with their lack of concern to right the situation.

We found most of what we went there for. And we met a nice couple that was from Crossit, AK, that answered a few questions we had about a riding lawn mower.Just Me, De11-27-2020

Great store...has everything you need

Love, great help in every department. My go to place.

They have a little bit of everything.

Did an online order. Josue in customer service was very helpful when I went to pick up!

Great customer service

Man I paid for something and waited about 1hour to get loaded. And still waiting. Had to get money back

Fast and friendly service at the pick up.

Great place for house hold needs

Gotta give the app a 10. Being able to type what your looking for and it tell you exactly what isle and bin is the best.

I went in to return an item and purchase some other things. When the return-guy (an older gentleman) greeted us, he was upbeat, but when I asked if he could look up my receipt with my card, he immediately say NO...youll have to take the store credit and was walking away. Then turned around and asked what I said again. Then said ok. Maybe he shouldnt be so quick to be a no-man and listen to the customer. Thats one of the most important parts of customer service. That was extremely annoying. But the rest of the trip was fine.

All medium boxes were out on the shelf, only had to waut long enough for them to get a lift. Then the young man took my cart and loaded them up and brought it back to me. Great service.

Love the gardening department

Great place to get what you need but hard to get help to find it

Monroe LA Home Depot goes above and beyond for customers and that is why I keep coming back. Wendy saves the day again and again, taking care of customer issues. She deserves to be Manager.

This Home Depot seems to have a problem understanding that customers might need a cart to actually load up material so that they can make a purchase. I apologize that I came to your store at 6 in the evening and there isnt a cart in sight. Yes I searched Inside, Yes I searched on the commercial end, but sorry nothing is available for you to load you material with. Normally not a big deal as i like to walk, its good exercise, but when you walk inside and ask if they have any carts available and the associates just look at you with a dumb look on their face it makes you wonder.... should I just go to the Lowes across the highway?Guess what, Im going to the Lowes across the highway. I hate to leave reviews like this, but when this stuff happens all the time in the same store its warranted. Im sorry I was in a rush and didnt have time to comb the parking lot for a cart. Yes some of us work around the clock and live in Lowes, and Home Depot. Its nice to feel appreciated to the point that something as simple as a cart is available so that you can quickly load up a pile of lumber and keep the crews working around the clock.Its nice to see that now that I have arrived at Lowes, not much more than a mile and a half away, there are a line of carts outside the door. What a novel idea. How convenient!

Everyone I talked to were very courteous and helpful. On the way to our vehicle, we were even aked if we needed help with our purchase! Dont see that at Lowes!

Excellent store with good customer service provided

Home depot is the best place in Monroe Louisiana

Waited 20 min for assistance and cashier thought it was funny.laugh after the customer has left is my advise if u cant give assistance

Great customer service

Found what I needed easy . People are very helpful and nice

Never have the treated wood I need and the prices are 110% higher than they were before the covid.. price gouging