I used to deal with this place, and now, every time I call, I either dont get an answer, or I get someone on the phone who has no idea about anything, except what the computer tells them. No offense, but when Im trying to describe a part that might be a little unusual, I dont want a someone whos never worked on anything in her life, and doesnt know a capacitor from a diode. I want a SOMEONE whos worked on appliances, man or woman, I dont care.And this is why I deal with Air 1 Supply almost exclusively now. The ONLY reason I call this place is because they happen to be open on Saturday, and I only call them at great need. But, I never get what I need, so I guess Ill just completely stop calling. I doubt anyone will care.