I don’t normally leave reviews but I feel like I should let people know about this store. I dropped my phone and the screen shattered. So it was either go here and spend 175$ for a 10 minute replacement or go to Best Buy for a 219$ and it would take 2 hours to replace. So naturally I went the cheaper route because he also advertised that he uses “genuine” apple parts. He does NOT. After I got my screen replaced it started having what is is called “ghost touch” and eventually I could not use parts of my screen. When I did the new update my iPhone sent me the alert saying that it detected non genuine apple parts (talking about my screen) so I ended up going to Best Buy and getting it replaced. So please don’t go there. It is a waste of money. Also, not only did the owner tell me that COVID is not real and that I shouldn’t wear my mask, he also called me a communist. I hope that this post will save someone some time and money.

Wonderful experience! Awesome help! I was almost out of battery after part of my lightning charger broke off in my iPhones battery port and he fixed it in 20 seconds! Also was great enough to do it for free! Will definitely be back and refer others! Thanks!!

Ive gotten my phone fixed two times by this man, and each time it could barely drop and half of the screen is untouchable. I cannot get into my phone at all, and thats absolutely ridiculous that this is the second time this has happened. No cracks but suddenly I cant tap on anything on the top half of my phone.

He’s the best guy ever to fix your iPhone! Very knowledgeable,extremely fast, and a pleasure to talk with . Thank you for your services!

Took my daughter in law there and they took all of 10 minutes to fix her phone..fast service.Amazing job!!

If you want to be chastised for wearing a mask, given a higher price for wearing said mask & want to hear his BS about Covid being a hoax, Mark is your guy. After a decade of going to him, I will NOT be back, nor will I refer others. Your customer service is lacking, my former friend. You should stick with what you know…phones!

Don’t get your phone screen fixed here the owner himself replaced the screen on my iPhone 11 and every since then my screen has barely worked properly! The screen touches on it’s own sometimes the screen doesn’t even function I could unlock to put my password in and it would be as if I’m not even clicking the screen. Use my advice and don’t waste your money here!! His parts are cheap, poor quality.

Offered the best price to replace my iPhone screen. Literally took 10-15 minutes to replace and I was done. Guy was super nice and professional. If I need a screen replacement ever again- this is where I will go and recommend everyone else to.

My phone looks brand new! Didn’t even have to wait 10 mins. Super quick and good prices. Highly recommend taking your phone here for repairs

10/10 one of the coolest guys I’ve dealt with in a business setting, the phone repair itself took maybe a total of 10 minutes and was cheaper by more than $50 than every other place I got quotes from. I’d highly recommend this place for any phone repair needs

I am going to patron this business specifically because of the review that talked about masks. . Good on you sir!Update:I had a great experience at “the Broken iPhone”. The tech was extremely knowledgeable about iPhones. He diagnosed my problem quickly. If my family or I ever have another issue with an iPhone. “the Broken iPhone” is my only choice to take care of the problem. Thank you sir!

Went today to get my daughters phone fixed, store hours said 9-6 on the door and on the internet, but the door was locked at 11 A.M. now I’m having to use another place that cost a lot more and it’s taking 3 to 4 hours. Wish he would’ve been open

Nice friendly respectful love it my phone got stolen they took it to them and they called and let me know that they bought my phone

This is quite literally the worst repair store in mobile alabama. Mark the owner has repaired my iPhone X screen probably about 7 times and replaced my battery once. The phone screens are cheap product(found out the one he was putting on costed him about 10-15 dollars), they break extremely easily and I have had several issues with them(screens popping off, screen touching on its own, etc.), the battery he puts in is also extremely cheap and not worth his overpricing. You think your getting a good deal until you have to visit him every week or every other week because your phone took a tiny fall on the CARPET. Do not give this man any more of your money. IM WARNING YOU.

Use caution. Good luck.

The store owner was very knowledgeable and took care of our phone right away. I would recommend this location for service.His prices were reasonable as well.

Mark is great. He gets the job done and is honest. I would recommend him always.

I have used Mark and his staff since they opened. I have sent countless customers to Mark and used him personally several times. The broken iPhone is the absolute best place around to fix your iPhone hands down. They know their stuff and it’s always a fun time stopping by. Honest, trustworthy, experts and all around great!!

They are great!!! I dont personally own an iphone but it seem like Im always there for my kids, they love there service and their promptness.

The owner refused me service due to me wanting to wear a mask inside the store. I am a nurse and not from the area and prefer to wear a mask. He stated, I can’t help you with your phone with that mask on. He then went on to say that Covid 19 is not real and the mask I was wearing wasn’t protecting anyone. I never asked him to wear a mask. He asked me if he could call me a cab to leave the store. I was completely disgusted as a professional. I would not recommend this business to anyone

Im not a fan of iphones but this guy knows his iphones and he will tell you everything you need to know the guy is a good talker and joker very good man

If Mark is not making his customers wear a mask, just call (uBreakiFix) theyll come pick your devices up drop them back off or come to your car with the proper PPE to keep you and you family safe AND when did the guy thats TRYING to repair 7/8 year old Chinese electrical devices become a Medical Professional, I spent too many years in medical school to have someone tinkering, attempt to give medical advice to me to a Board Certified Physician.

Mark is the owner- manager and he is a character. If politics and eccentric personalities raise your blood pressure, you might want to send a more sanguine person in your stead. He knows his Apple stuff, sort of a Apple miracle man.

So Im disappointed in this place and I hate to say it -- sadly enough. Years past, Ive been a patron for every repair. However recently, I received a random unsolicited political email weeks ago, which I was able to see beyond even though I believe it to be an unprofessional use of my contact information. I recently called in to run by some things I was experiencing with a device for a quick over the phone diagnostic and ballpark quote -- I was met with the same sarcastic tone everyone else has been corroborating. Arrogance has a limit on proficiency as it pertains to enduring relationships. For a company that has specific affinity for Apple, their customer service recently is nightmare fuel.

Unprofessional, arrogant, anti-mask, corona virus denying owner. Do not waste your time or money here. Any store in the local area would serve you better.

Friendly, Fast, Great Prices, the male was so cheerful an sweet offered great service wasn’t trying to make a sell actually talked to me about the problems I was having with the phone to make sure it was actually the problem that I thought it was, I’m so glad he did cause it was not the screen but the home button, the female that repaired the phone was nice an sweet an so quick literally took only minutes other places take an hour or have you drop off an come back later..... definitely recommend them they are GREAT....

Replaced my iPhone screen fast.As for the other reviews....Not allowed to wear a mask in the store. Just like other stores make you wear one. 👍🏼Only works on iPhones.

Took my phone in today and 15 minutes later it was good as new. Just a very pleasant experience with outstanding customer service.Highly recommend to anyone with IPhone issues. 5 Stars Plus ⭐️ ⭐️⭐️⭐️⭐️

Top notch service. I don’t consider taking my Apple products anywhere else.

Absolutely love all these awesome people that work here. I’ve had a number of iPhones that I’ve dropped, or batteries that have went, or that I have even gotten wet and they were able to fix most all of them but they will tell you if it’s beyond repair...and they won’t charge you, in my experience, for something that can’t be fixed. Sometimes they were even able to retrieve photos that I didn’t want to be lost bc the phone was just not worth fixing. Very honest, informational, and ran as I feel a business should be. Love it bc it’s not some corporate BS as well...SUPPORT LOCAL BUSINESSES!!! I even have a nickname when I come in! 😂🙃

2 days ago my iPhone 11 Pro max suffered from unexpected water damage. Not sure how it happened as I didn’t submerge it in water, but it worked all night and day until it starting glitching. I turned the phone off and when I tried to turn it back on it flashed the apple logo and told me to plug the phone in a update it or restore the phone. When I plugged the phone in, it wouldn’t update or restore and just showed an error message with the number 4013. I drove all the way to Biloxi to the sprint repair store where they informed me that the motherboard was damaged and there was nothing them or anyone could do about it. They informed me that I had to get a new phone all together and that apple also would not be able to fix it as they get these cases all the time. I called the brokeniphone and Mark had it fixed in under 20 minutes and didn’t charge me a dime. This guy is the one to go to! I spent all day trying to figure out what to do and he fixed it so fast and was very friendly and nice. His rating should NOT be a 3.7! It should easily be a 5! Thanks Mark for what you did! You saved me so much money and for that I’m grateful.

The owner was so funny and entertaining while he fixed my friends phone.

They did a great job helping me. There are many fake reviews on here because they have been kind and cheap.Edit: I looked into and yeah a couple of hours ago someone felt offended for something and got a bunch of people to negative review bomb this. Idk what to say, but the service was good and the guy was nice.

If I could give zero stars I would. I was very rudely greeted when I walked in by being asked if I was sick because I had a mask due to coronavirus precautions. I was asked to take it off and I asked if I had to and I was told “yes” because “most of the cases are fraudulent and you only need a mask if you are sick”. I was not allowed service in the establishment because I had a mask on. That was the only reason. I was very polite throughout the encounter and I left peacefully when asked to leave. However, I will never go back and I advise you not to as well.

Berating customers for wearing a mask

Really nice tried there best to fix my phone but there was no help for it it was my fault set in water over night and didnt know it

Fixed my phone quickly and I truly enjoyed talking to Mark. If you need a repair this is the place to go!

They have such a bad attitude. Took. My phone to get reset came back the girl broke the whole phone and it wouldn’t even cut back on. Then the guy says it was broken before bringing it in but I didn’t even come in for a screen repair I came in for a phone reset what does the screen have to do with the phone reset?! Nothing! I do not recommend. They need a customer service class.

Outstanding service at all levels.

Definitely a zero but it won’t allow me to give a zero.. I was greeted when I walked in. I was asked if I was sick because I had a mask on..I was told that if I wanted to be service it will be curbside because people that wear mask are not allow in the store..Then he started telling me that most of the cases are fraudulent and you only need a mask if you are sick”. I was not allowed service in the store because I had a mask on..I was very nice throughout the encounter and I decided that I wasn’t going to give money to someone who wanted to force his beliefs on me..I will never go back and I advise you not to as well.

My husband and I had a boating mishap and my I-phone took a swim. Believe Mark could have saved it had we gotten it to him more quickly. He was able to save all my info including photos & contacts & loaded all info on my new phone. I found him to be very personable & friendly. In spite of the time spend transferring my data there was no charge. I highly recommend him. Really great service. Recommended him to my neighbor, but he already knew about the great service there.

Very knowledgeable and the best at what he does! Highly recommend this place!

Went into today to get sisters phone fixed after being told it just needed to be trashed and that she needed to buy a new one but after he messed with it for about 10 minutes it was like new again! Definitely recommend him!!!! Very nice people!!!

The entire front of my iphone was destroyed, Mark took care of it in the matter of an hour. Great price and extremely fast service. These guys know what theyre doing!

They have VERY VERY good service, they are very nice & polite and the prices are very affordable. I would highly recommend.

Very rude! the owner likes to say things under his breath and belittle people of color! I would never spend a dime at his store!! spend your money somewhere else!

Amazing place!!! Customer Service A+ . Prices are great. They back their work and products. Very friendly and turn around times are fast to get repair work done. Thanks for the great Experience!!! I’m definitely gonna be a return customer.

Ive been dealing with Broken-I-Phone for several years. I have (4) I-phones, (2) macs and an I-pad. Ive had service for all the phones and I-pad.These guys and girls and the owner are excellent in customer service. Extremely polite, entertaining as you wait to be recognized, entertaining as your equipment is being repaired, informative on what you could do as opposed to what is believed by the public. I read the 1-rating reviews, they are not what Ive experienced in the store. Ive replaced screens, batteries, chargers and charging blocks. The only time I did not pay for labor is when there was NO LABOR.There is no such thing as a free lunch, that includes the labor on anything repaired by someone who did not install or sell you the original product. Im am certain the 1-reviews are not correct. Its so easy for someone to complain. Let those same people go to work everyday, for them to stand behind the counter and have someone complain that they were charged for someone else to fix what they broke. They might last til lunch!

Rude/Awkward fellow that works here. My wife broke her iPhone XR screen. I called and was told they could fix it in about 10-15 mins walk-in no appt required. I asked what time they were open till and got a round about answer of 6 but might leave early. I asked to be sure they were in ofninleft right then (about 415pm, as it would take me 25 mins to drive there. So I jump in my car and rush down there, when I walk in he tells me he doesnt have any screens for my device in stock (even though I had just asked him about it on the phone) and that he had used the last one that morning and might have a shipment in the next day if I wanted to drive back again later.Frustrated I just wasted my time, I hopped on google and found Touch Wireless over on airport and got taken care of with much better service at same price point.The quality or repairs at this shop might be great, supposedly he uses apple certified parts he said, but overall not impressed and happy I took my business else where. Use caution with these folks.

Service was quick he took my entire phone apart and put it back together right infront of me. I see lot of bad reviews on customer service I think some ppl just have a natural sarcasm about them which I did notice but nothing to complain about the actual service was great

I’ve used this company multiple times and I’ve always had a positive experience with their staff and their speed of service.

This is not a legal Apple authorized retailer. They have bought Apple parts from a cheaper retailer online. I would stay as far away. If they mess your phone up your stuck with the phone!!! Don’t let them mess with it and null your warranty. Look for a picture of the Apple with authorized retailer on the door

Excellent service, knowledgeable staff, courteous with pleasant sense of humor, and confidence in what they do. I trust them and they consistently serve myself and my family with our devices. Theyve got what it takes do do a terrific job that is done at a fair price in reasonable time. Ive had service quickly and Ive had to leave my device with them for a few hours. Why the few hours? If you have a good business and you know how to be consistent you stay busy a lot of the time. I dont care-they have my trust and my confidence.Dont hesitate-if your device is damaged please get down there and give them a try. You wont be disappointed. I have had plenty of work from this store and I cant see going anywhere else.

Staff was knowledgeable, and courteous to myself and others who visited while I was there. They are repairing devices with quality parts and without any up-sales. Skip the mall and suspect replacement parts quality and go here instead.Update: I have since had two more phones repaired. Experience was the same both time: quality, with people who stand behind their work. Great job. Changed from 4/5 to 5/5 stars.

Im so very pleased with my experience at The Broken Phone. I dropped my iPhone 6 and completely shattered the screen. I was just going to get a new phone but thought I would just run in to see what was involved in a repair. He said he could replace my screen it in 10 minutes for $65. Saved me so much trouble. My phone works perfect now. I highly recommend them.

The owner is very rude!! The the young lady that helped me was very nice and I could tell she was embarrassed because of the way he treats certain customers! Why is he still open???!!

A consummate professional, I’ve trusted Mark with my Apple products for more than six years. He’s quick, fairly priced, possesses a wealth of knowledge, and has excellent taste in documentaries.

In response to all the hatred that has happened as of late, Ive decided to share my own experience. The entire time I was there, I never felt out of place. They welcomed me quickly and even offered me to come back and hang out. When he heard I was thinking about building my own computer, he offered me advice. He was quick to help and always nice. I just hope out of all this, people can see him for the man he is and not who is portrayed as by a single person.

Quick service, good prices

This guy is legit, smartest around when it comes to this kind of work. he’s very condescending

Mark is amazing and saved the day when I dropped my phone in the toilet. Hes super sweet and knows what hes doing. Who knew rice didnt help water soaked phones? Great experience here. Great people.

This was the best experience I’ve ever had getting my phone repaired. Mark is so nice and helpful. I will never go anywhere else!

My whole screen was destroyed. I was looking online at reviews for here and other places. I didn’t think the guy here was rude or arrogant. He just did his job. However, I did see some pushy, pesky customers while I was there dropping off my phone. The price and quality is still better than buying a new iPhone. New screen & new battery. Thank you from Texas ❤️

MARK IS VERY RUDE TO CUSTOMERS & SO IS JULIA THEY CLAIM TO SELL GENUINE APPLE PARTS BUT APPLE TOLD ME I HAD AN AFTERMARKET SCREEN THAT I’VE PURCHASED FROM “THE BROKEN IPHONE” STORE. THEY ARE BIGGETY SMART ALEC AND SPEAK SARCASTICALLY IN A RUDE WAY TOWARDS CUSTOMERS ESPECIALLY ONES THAT’S BUYING PARTS TO FIX IT THEMSELF. LAST BUT NOT LEAST I HAVE WITNESSED MARK CALL A BLACK MAN A N***ER. I WOULD NOT RECOMMEND SERVICE FROM THE BROKEN IPHONE OF MOBILE, ALABAMA THEY SERVE POOR QUALITY AND THEY HAVE ROACHES IN THEIR NICE BUILDING!!

My son phone was cracked front to back. I thought we were going to need to put in a insurance claim with our cell phone provider which is a headache. I called Broken iPhone and told them the issue and he told me that he can fix my son phone no problem. When we got there he was so friendly and fixed my son phone within minutes. SUPER JOB...Thank you so much......

Ive used this location before, and as ALWAYS, they provide nothing less than the Best service, are VERY professional, and competitively priced. Highly recommend them for all of your Apple Product Repairs

Will recommend. Fixed my broken screen in a timely manner. 10/10 atmosphere inside. They have an Super Nintendo emulator running all games ever released that you can play. The fellas inside all sounded like bros youd want to hang with.

I have had 3 phones fixed here so far. They are very fair very knowledgeable and excellent people to work with. I recommend them to anyone I know that has an iPhone that needs repair they use all OEM parts and your phone will work perfectly when you leave. Thanks guys!

Very racist I wouldnt shop there at all horrible customer service.

Ebin :D

Very pleased with service today. If you have any issue with your devices I highly recommend these guys. Very professional, knowledgeable, and helpful. They had my phone fixed while I waited in about 15 minutes. Awesome service and Id recommend them to anyone.

They did a great job on my I-phone 6 screen. I was a walk in at lunch time and they were able to do the repair while I waited (took maybe 20-25 minutes). None of the previous reviews have mentioned the best part of this place: the incredible MAME cabinet they have set up in the waiting area. I was actually disappointed they fixed my phone so fast because I was in the middle of a game of Golden Axe after playing several rounds of Street Fighter: Champion Edition (both of which were arcade perfect).Honestly, I may have to smash a couple more phones so I can go back in and play on that thing.

Was calling and getting quotes for an LG G4 screen replacement. While they were unable to help me on the repair itself I spoke with a man named Tyler who was extremely helpful. Knowing full well at the beginning of the conversation I wouldnt be purchasing a service he still took the time to explain to me the expected price from other dealers, what quality I would expect from lower prices, the experience I should look for considering the complexity of my device internally and other potential options aside from screen repair involving warranties for total replacement. Personally I love Android but if I ever go Apple I know the only store I will be going to and until then the only store I will recommend. Thank you again Tyler C.

They were very arrogant and uninterested in explanation of my needs. I will recommend you seek another source for fixing your phone. They told me it was free labor at first then charged me $50 on top of the parts.Unprofessional and insulting....The owner now says Ive confused myself....wow yet another arrogant statement. I have not received one phone call explaining my error. Maybe you should talk to your employee, he specifically said AT&T employees receive the service for parts only NO LABOR! After waiting for an hour and a half my phone was fixed only for my screen to come unglued two weeks later. What a joke....poor customer service, miscommunication in pricing, poor quality work. Oh and please by all means, give me a call and explain my confusion.By the way, Everybody knows the screen, flex, ear piece etc comes in one piece from apple for only $85. You didnt put in anything for free.

The guys that work there are really nice and charming. They hold a conversation while theyre fixing your phone and are very nice about it. They fixed my iphone and went 30 minutes passed closing time to fix my phone. I would recommend going there to anyone. Thanks guys!

Wonderful group of knowledgeable gents. I support my companys cellular needs and take ALL my iOS devices to these guys. They do excellent work. I enjoy visiting their shop; very warm, welcoming & entertaining group of intellects! Anything tech, they can offer sound advice!

I have used this place for years and have had nothing but great things come form it. Everything from my phone, laptop, to my I pads they can figure out anything!! So smart and professional. They call you before fixing anything and tell you how much it will cost you so you can determine getting fix then or not. Now work also uses them for all of their IPhone problems so now I get a discount anytime I need something done which is an even better deal right! Keep up the good job guys!

They were able to get my Android phone working even though they dont work on Android phones.

I have been a long time patron of Broken iPhone. Always professional and great at what they provide. I was in and out today in 15 minutes. Quality repairs and educated staff. Highly recommend if you want it done right the first time.Sloane Maisel Parker

These people are unprofessional I called the store today and asked a general question and the associate started ranting about urine and feces. we are a LLC registered business and tried to help and add more income for their business and they were very disrespectful and childish with us do not do business with these company they will treat you unprofessional.

There were people waiting and they still saw us immediately and and kept working on the problem until they were happy with their work and then gave us a discount. Prices were very reasonable as well! They were really fast too!

I had my battery replaced in my iphonegreat place for repairs they are very knowledgeable, courteous and professional

Ive been here multiple times. The owner is very good at what he does. As are most of the employees. I do, however, try to avoid the place when the owner is in. The guy just has an abrasive personality.

These guys are awesome!! My hometown repair shop in Lucedale was going to charge us $120 just in labor costs to fix my girlfriends iPhone 5s, JUST FOR LABOR, that wasnt including him having to replace the screen. These guys fixed it for $115 flat and it only took them 15 minutes! Definitely recommend them to anybody in need of repairs. PLUS, they gave my girlfriend a free case!

Unethical and rude to customers. Very inappropriate behavior from owner.

My experience at the broken iPhone proved Mark is highly ethical and transparent, extremely knowledgeable, helpful and willing to teach an old lady a thing or three. He repaired my broken phone while courteously taking phone calls and walking others through their repairs.

This guy is amazing! Had my phone repaired in a matter of minutes. Another place said they had to order parts and then it would take two or three days after that. This guy saved my life by having it fixed all in the same day. He was professional and also threw in a part that my phone needed at no extra cost. Have sent several people to him to have theyre phones repaired!! Great place!!

Once again this company has been fabulous. Every time I bring a problem with my phone to them they are on there A game. I wouldnt trust anyone else with my phone… or my money.

I would highly recommend anybody with a broken apple device to go there. I went in on my lunch break and still was able to eat lunch and not worry about being late for work. Trust me they are that fast and affordable. Fixed my gold iphone 5s LCD screen.

My iPhone was completely not working the right way and no one could tell me why. It was also bent. Got it back from them....they bent it back and made it work like when I first got it

Very friendly, supportive, and professional. Mitch repaired my sons phone very quickly using genuine Apple parts and then fixed the memory problem on my phone free of charge. Pricing was much lower than through my insurance with ATT and about 30 minutes later we were set to go! Thank you again and I highly recommend this store to everybody!!! Steve Moris

My child breaks her iphone on the regular. Mark is always super nice (even though I personally own a Samsung), fast, and is always able to fix whatever shes done. Weve become through screens, batteries, charging ports, etc. and Mark is always able to fix it. I wouldnt take an iPhone anywhere else!

Read before you choice the broken iphoneFirst off when you call this place they will seem very convincing do not believe in their lies and I will tell you why they are con artist number one they place the apple logo everywhere on their car, building and paper work this is copy right infringement they do not have the right to the apple logo number two they say they use apple original screens and that they are apple certified beware they are not apple original screens they just want you to think that they are so they can get more money from the public and if you think I am making this up do a little research for your self and look up who is apple certified in Mobile Alabama. My suggestion is to stay away from places like this and go through apple. I will be reporting this store to apple.

I just called in for information and he was very knowledgeable and even told me he would refuse to fix my iPads because the advance one that I had apple would replace it for the same price and it would be better for me... not everyone is that honest.

Very busy smart phone repair. They have alot of customers in and out of this store. He also offers apple products and repair.

The only reason to go here is if you want to be treated like youre stupid or if you want to be made fun of because of your physical appearance. Very sad that the owner of a company could care so little about his place of business that he has to be a smart mouth degrading human being. Please go get your phone fixed somewhere else.

Great service. Fixed my phone right up. If it ever has issues again, Ill definitely do business with them again.

Horrible customer service. Rude and incompetent.

Do not use this business to service your phone.

The Broken Iphone is one of the best places to get your iPhone repaired. They have great prices, but best of all they provide top quality service. True professionals.