Great Customer Service and Great Product Knowledge! I had ordered the new phones from Mike and was assisted today by Farina and Tristan. Both of them were very patient, courteous, and helped me transfer all of my data from my old phones to the new ones. I was there for a while as we had multiple phones to work on. They made sure to test the new phones before i left. Great staff here and great experience.

Farina went above and beyond in her customer service! She was extremely attentive and helpful to my needs. She showed care and value to me as a customer. 5 stars for Farina and Tristen in their incredible service and hard work! Would highly recommend Farina and her team to anyone with questions, concerns, or problems regarding their Verizon account. Thank you!

Mike was a great help today. I haven’t had a new phone since high school which is almost 7 years. He made sure I understood the whole process when I opened a new line this morning . Great customer service I will refer all friends and family to the Missouri city location .

Excellent service at this location! Farina and Michael were awesome, and very patient throughout the multiple transactions we did. They took the time to explain all the pricing changes and answering our questions, and walked us through the phone transitions (one being out of state) until we had everything properly setup. Highly recommend this location!

Mike was very helpful and attentive to my needs. He spent over an hour to resolve my problem. Although we didn’t completely resolve the issue (outside of his control), he help me put together a path forward to handle to issue.

I had the most difficult phone, and Farina and Tristan had amazing patience with everything. Although the shortage of chips limited my ability to get a new phone, they helped me switch from a prepaid to a plan that affords me a lot more options. Thanks you guys for everything 🌞☺️💚

Great experience. Friendly, personable, knowledgeable and witty.🙂

My experience was GREAT! He was calm and professional throughout the whole process. I have no bad complaints about the representative. Thanks a bunch!!!!👍🏾👍🏾

Michael did an amazing job helping me get off of Xfinity mobile and waited for hours trying to make sure my promotion went through.

Very prompt professional and friendly. You dont always get that from a non-verizon corporate store but this one seemed to break that mold.. good job!

The staff at Verizon was very nice. Everything went very smoothly. Keep it up!

Farina was very friendly and knowledgeable staff. Helped me jump from tmobile after 12 years. Would highly recommend this location.

Farina was awesome with us switching to Verizon, she help me all the way through the process n gave me the trust I needed. Plus her charisma is the best, thanks girl you rock 🙂Will recommend these location to everyone I know.

I went in today to switch over a couple of lines for myself and my elderly mom. We were waited on by Farina... she was extremely kind and patient. A customer walked in and she acknowledged them ans let them know she’d be with them shortly... The customer picked up his phone and started to use fowl language while complaining about having to wait. She asked were they here to pickup an online order and they didn’t answer initially but then said yes... They told her she was sitting and playing on her phone (which was actually my new phone she was setting up) and they walked out of the store saying they would call another location. She remained calm and continued to be professional... I highly recommend this location and Ms. Farina is an excellent customer service representative....

Loved her! Brought in my 3 boys with me and she took the time to connect and make them feel comfortable while do everything I needed. Amazing and completely impressed

Ramon was an absolutely outstanding provider today. My family and I just switched over to Verizon from another carrier and had some serious difficulties from the other carrier when trying to switch. However, Ramon was very helpful, respectful, courteous, and most importantly patient in helping us today. Our visit took over two hours and even lasted past the official closing time listed online. Nonetheless, Ramon stayed overtime and helped us figure out our situation. He even took the initiative to call other Verizon representatives that could aid in our transition. I could not say enough good things about Ramon. He clearly has an innate ability to connect with others on a personal level while still maintaining a professional demeanor. His work ethic (as I mentioned, we stayed for over two hours) was tireless, and his sense of humor really made me enjoy having him as our representative today. Individuals like Ramon are hard to come across these days, so if you need any help for any issue, I can assuredly say that Ramon will be the best person to help you out. Verizons motto is that we never stop working for you, and I truly believe that to be true, especially regarding Ramon as he upholds this statement in every sense. Could not ask for anyone better than Ramon. If I need any other assistance, I already know who I am going to ask and who I can ultimately count on. Thank you for everything Ramon, and Godspeed!

Had a great experience with Adam at this location. Showed me what me options were, got me deals and discounts where I could, and kept me entertained while waiting for my phone to update. And he made sure I was able to delete the info on my old phone so I’d know it was done.Very friendly staff and a great experience.

The staff is very and knowledgeable they made the process very fast. The lady wrote down everything for us and explained the promotion to us. She helped us submit the rebates in store and also explained how the military discount works.Before we left the store she went over everything one more time and made sure everything works.

Bad customer service. Looking to buy more phones but Didn’t even acknowledge us being there. Didn’t even say hi or that they would be with us in a bit to help. Waited for 20 mins and nothing! Save yourself some time and go somewhere else

Farina was not only professional about options regarding my Verizon account and upgrades, but she was also a great conversationist and person. If all work places could model their customer service care off of Farina’s example, I’m sure many people like myself, would be more than happy to return to those places of business. Thank you Farina.

Fareena was the most helpful associate I have ever experienced when making a big purchase. She went above and beyond, was extremely knowledgeable, and I will return and tell others to see her when they need a new phone.

I went in a little after 10AM. There were no other customers when I stopped in and I was acknowledged quickly after entering the store. I picked up a phone and the process was seamless. Very satisfied with this store.

Michael was great help and answered all my questions.

I am long way from home. My phone was having issues the lady listened to my issues and helped me fix my phone instead of trying to sell me a new phone. The staff was nice and helpful.

The associate was totally helpful. She was very patient with me & solved all of my problems. I would recommend her & Verizon to anyone.

Was the only Verizon that kept me updated on when the phone I wanted would be in stock.

Online and the door says that the store closes at 8pm. Went to switch lines from another carrier at 735pm and was told the store is closed. I asked the young man, about the posted hours and the time posted online and he couldn’t offer any explanation. Called the store at 1092/Murphy and the young man was very helpful and courteous. Not a good start for an attempt at calling Verizon our new carrier.

Farina was extremely helpful! The store didn’t have the jet pack I wanted to purchase but she found it at a sister store over an hour away. They drove it in and she met me to deliver it after they closed that evening because I needed it the next day. It was above and beyond customer service- I appreciate Farina’s help!

I went in after 4 to trade in my phone and there was one guy working with people constantly coming in. The guy calmly and quickly each customer, sometimes a couple at one time. Very good service

Great experience. Super helpful and the process was easy.

Love this place. Made my new phone purchase easy and simple. And the team there are always so nice. I definitely will be going back

My trip to the Verizon store was very pleasant. The person who helped me was both friendly & helpful, I didnt feel pressured to make a purchase, he resolved my problem and I left very happy & satisfied with my experience.

Michael was an amazing help really nice guy that had no problem helping, I highly recommend!

This has to be the weirdest review I’ve written. I visited this store to setup a verizon plan and I thought everything went smoothly as I had done my research and knew what I wanted. After setting up the plan I got home to check my first bill only to see that additional protection (which I said I did not want) and a set up and go fee additional to the activation fee was charged. After spending a couple hours on the phone with verizon I was able to get it sorted out. Two days later I get a notification thanking me for the review of the store that I did not post.... The agent I believe posted the following review.... (“Ask for farina! She helped us with multiple promo!”) ..... while I was helping my mother transfer her data to her new phone.... Not only is that a breech of trust but also the main reason I am writing this review..

Michael at Vorizon on hiway 6 was so helpful and so kind. I really enjoyed the shopping experience there.

I came to this store to get my first business phone account and the staff were so kind and helpful! I saved so much money got a NEW phone after years of having my 8 plus and I would recommend anyone looking to get new service to shop at this location!

Ramon was incredibly helpful. We had some issues which made the activation process take longer than it should, but Ramon was willing to go the extra mile and make sure it all worked out. Thank you very much Ramon!

Farina was by far the most helpful person. 5/5

Very helpful made upgrading my phone a quick simple and painless process. FARINA was awesome 👌

Farina helped me change from an iPhone to my new Samsung. Great customer service. She was very professional and gave me excellent customer service. Farina was extremely helpful and answered all questions I had. Highly recommend this location.

Way better and easier than going to the Apple store! Thank you Farina for being so helpful and amazing!!!

I had a horrible experience today trying to return a phone I bought at this store. From the moment I walked in the lady at the front with curly black hair Hispanic woman was rude to me. She did not try to help me out at all said I couldn’t return that I could only exchange my phone. I couldn’t understand for the life of me how I couldn’t get a refund. Turns out they didn’t want to return me my money because I paid cash. She told me Call Verizon wireless because I can’t do anything for you. She didn’t even try to help me out so I called Verizon and they took care of business handled me with great customer service easy fix for Verizon but store horrible.

She was really knowledgeable and polite I was hesitant about changing my phone from such edge to s21 she made our experience very easeful. She also helped us transfer everything from our old phone to the new one. I would highly recommend this store.

She is excellent! Recommend her and this store

Michael was super helpful and efficient in getting my account set-up quickly!

The service was amazing and my issue was resolved by an employee who had quite a bit of knowledge. Thanks Mike!!!

This store is always helpful. The reps here are nice and polite. Farina helped me today my phone blacked out she helped me get all my things back

Best customer service ever! Our rep was Farina and she was soo helpful! We had issues managing our account through the app and we even called corporate customer service and no help but we went in to the store and she was extremely helpful and very quick!

Our Verizon representative was very helpful! She introduced us to the new I 12 and got our old phones converted over very efficiently!Great job!

Super helpful and friendly. They made switching over to Verizon a very pleasant experience even after a rocky start online.

Worse place to go for a phone. They are slow and lazy. We when in to pick up an online order because it was close. The person was helping someone no big deal so we waited after 15 minutes she said i be with you in a moment afteranither 10 minutes i call another location to see if i. An pick it up there she heard me and said oh you have a online order and said i didnt know but she never asked or even greated us when we came in. But she had time to talke and joke while not really helping her customer, but did have alot to say when we left. Worst service ever.

The young lady here spend 2 hours helping me fix my phone. She was very nice and kindGreat customer service!

Ramon is the best! We got 4 new phones for our family and he was very helpful and fast. Best Verizon store in the area!

Farina was our representative. She helped us with a trade in promotion and made sure everything was transferred over. She was very kind and professional!! We just moved here this will be our go to store moving forward.

This experience was painless and easy thank you so much!!! My data on my old phone to my new one switched over so easily it was an amazing experience!!

By far the BEST Verizon store around. Fareena went above in beyond assisting my family. Would highly recommend this location to everyone.

Had a great experience at this location!

This is my go to store in sienna. The girl who helped was kind and very educational. She helped me lower my bill al got me a new phone for a real good deal! They also helped me transferred stuff and made sure everything was there!

Mike was extremely helpful and friendly

This is my go to store everyone is very nice and polite. Farina is my go to person she helped me.set up my phone I was in and.out in 30 mins up.my.

I broke my phone the lady in the store helped me. It was a quick fix. Best customer service ever!

I bought a new iPhone for my 84 year old father. I thought it would be a challenge as the elderly need special features to make phone use easier, but the manager sold us exactly what my dad needed. The manager was helpful, not pushy, and very efficient. More importantly, my dad loves his new iPhone! We have bought three or four iPhones from this location and will return to this location in the future. Thanks Andi your awesome!!

If you need help with anything farina is your gal! Thank you so much for helping me and going above and beyond for us

They were nice and helped me transfer my data

Great customer service. Great discounts.

We went in to because we were interested in switching over from AT&T. We met with Faze and he was AMAZING. He explained everything in detail. No hidden cost. No surprises. AND...he took care of everything for us. Switched over our phones. Hooked us up with cases and screen covers. INCREDIBLE customer service. Not only am I happy with Verizon, but I wouldnt go to another store. This place was awesome!

In switching to verizon, this location made it very easy and a pleasant experience in doing so.

Mike gave me excellent service, very helpful and patient 😀.

I have 6 active lines and was told would get 200 credit. Never did and I did purchase the 11pro phone

Michael was awesome!! Very helpful, patient and knowledgeable.

Friendly, knowledgeable, and helpful!

Ramon was very helpful and knowledgeable while also being super efficient. It was the shortest amount of time spent getting a new device.

Fareena was great to work with. My husband and I needed new phones - neither of us are very technologically savvy - and she was very patient and got all of our data transferred over. She was able to “troubleshoot” through a few problems that arose during the process. She was friendly and very helpful.

I just switched over from at&t. The customer service was great and I got in and out with a great deal. Will be coming back!!!

Fast and Easy purchase. Great customer service.

Excellent customer service. Fez really took the time to explain everything. Our old plan was more expensive and he upgraded to a better and cheaper plan. Highly recommend this store.

Lost my phone came here they were super helpful.

My phone broke and farina saved all my data and made sure everything was on my new phone! Thank you so much

This location is great! They take care of their customers. Very personable and willing to work with you to get you the best deal. They also have normal hours unlike another Verizon store that doesn’t open until 11:00am. Will continue to come here!

Full of lies. The sales lady told me wrong information. They personally charge me $40 per each lines. and told me its the activation fee which I been double charged by Verizon and been told by Verizon customer service that the store doesnt have authorization to charge the activation Fee.

Farina helped us with our phone and tablet. She helped us lower our bill too. She was polite and knowledgeable about the phones. This store is going to be our go to moving forward thank you so much..

I went in to this location my phone was acting crazy and Farina helped me figure everything out! She was so kind and knowledgeable. I Was in and out of the store. She’s amazing!

Faez and farina are awesome! Helped me move my account over from t-mobile and made the whole thing very easy even helped me transfer my data from my old phones to new! Thank you guys 😊

Farina was full of positive energy and enthusiastic about helping me with our technology needs. She was able to answer our very difficult questions in an intelligible manner. Farina is definite asset to your company and should complimented for her exemplary service.

Michael, gave great service and was a wealth of information on helping me upgrade

I and my wife were able to change our phones successfully. We got free phone cases,screen cover and even fast charger. Great customer service

If I could give negative stars I would have done that. Horrible experience with this store. I switched my two lines from AT&T to Verizon with them last August and up till now they still haven’t credited me the trade in of my phone. I have called Verizon so many times and it turned out that the store has never entered my phone in Verizon’s system. I was too trustworthy and took Paul’s words for it. They up charged me on screen cover telling me I can get life time replacement in any Verizon store nation wide and it turned out to be a lie after checking with Verizon customer service. They’ll charge you $40 each line to “set up” your phone even if they didn’t do a thing with your phone and you will still be charged another $40 each line from Verizon. They closed their store during business hours just to avoid talking to two angry customers. I should have walked out of the store when that happened. Do you own diligence before you decide to use their service. Verify with Verizon what they promised you. Most importantly document what they tell you and get receipts if you give them anything. To avoid this happen to you, don’t go to this authorized retailer. Go to a real Verizon store. My fight for justice with them is not over yet.

Faez was clear and concise with our options. He showed us every possible discount we could get and what was the best option for our personal usage. He is very knowledgeable about telecommunications and explained our data options clearly. He also was very patient with us and observed the social distancing guidelines in a way that showed he cared for our safety. He definitely understands that it is about building a relationship, not just making a sale.I usually prefer going to a Verizon store but my experience with Faez was reassuring and refreshing.

Great MannersPerfect Execution

Fez an excellent individual. Very professional and knowledgeable. Went to many store and no one could help. Everyone wanted to seek a phone to me. This gentleman went above and beyond to just fix my problems and suggested to save my bill for free. We need more people like him in Verizon. Please see him to buy ur phone or any problem.

Fareena helped me set up my phone and helped me lower my bill. She was patience and kind thank you!

I came into this store and I noticed how the employees wiped down everything after they took care of each customer, which is nice due to Covid-19. I could tell that the store was well taken care of because it was so clean and organized. Fareena was the sales person that helped me with everything that I needed. She was so nice and welcoming and answered every single question I had. I will definitely be coming back to this specific location for all of my Verizon needs. Thank you so much for your excellent service, Fareena.

My elderly Father n Law was scammed by Fez and Paul. My Father n Law just wanted to add his military discount to the account. Fez restructured the whole account and after all said and done created a huge mess leaving my father n law to pay more in his monthly bill. After several attempts and months to Verizon Customer Service we were able to get it figured out! It was a disaster! I encourage you to not do business here and go to a Corporate store! Also, if you just did business and rated your experience high, go back and check your bill in 4 months. I imagine you’ll find a significant difference in your bill!

Every since switching from AT&T a year ago I’ve been so happy. The staff and management here are so friendly. Willing to answer any questions you may have or helping you with anything you may need. Just upgraded my phone yesterday I was in and out of the store in less than 15 minutes. Highly recommend them.

Very helpful considering that I was in a interesting situation with having to handle and prioritize someone’s affairs until their health returned. I had the proper paperwork for them to document and it was a breeze. Thanks!

Our local Verizon store they got above and beyond to help you. Thank you so much farina for helping me fix my phone.

Normally I dont write reviews but this was important and need a 1/2 star. Try to avoid this store if they have to connect to your account in any way and the games they play. I purchased two samsung phones and two phone cases.Part One (Phones) I was charge 30.00 automatic set up fee to transfer data using samsung switch app which I could have done myself and 40.00 activation per line. All seem normal except Verizon had no record of any of this information nor me trading in my phone. I came back the same day for my phone and Amazingly fedex had pick it up but Verizon still dont have a record. Im now working with Verizon showing I paid off my phone and upgraded because yourwireless just add phones to the line incorrectly causing me to pay double.Part Two (Cases) paid 49.99 per case and within me walking from store to vehicle the bottom of the case pops off. I immedately walk back into the store to ask for a refund and was told we dont give refunds just store credits. I said well I can go to best buy and just buy an outter box. Farina stated we can order you an otter for both phones as an even exchange. Of course that was a lie and after 7 days she email me instead of calling saying the outter box arrived and once in the store with attitude just told the guy its 79.99 per case and I must pay the difference. WOW but not surprised so I had no choice but to accept the one case at this cost and I found something cheap in the store to eat up my last few dollars of store credit because I refuse to ever come back.Needless to say I went on Verizon.com and found that 79.99 outter box for 45.99 regular price. Avoid this place and if you made a purchase make sure you get a receipt because you will need it when you see your Verizon bill. Of course I was told the printer dont work so I didnt get a receipt for paying off my phone and she finally email me the other receipt that had all the crazy charges. By the way that 30.00 charge for automatic set up fee was label Iphone 5 charger and I asked why. Farina stated they label it this way so she can give me a discount-- REALLY what discount?Interestingly enough--- at the bottom of my receipt (see attachment) it stated they Gladly accept returns or exchanges-- fraud. I received my bought lesson for 2020 and will never return.

Add in awesome time with an extremely personable staff. It took a little bit longer to swap phones and I had originally planned but all in all was a good Visit.

Ramon was great most definitely had a great experience with him

Faez & team was very helpful. Thank you guys for switching my family over & helping me out.