Had the worst experience at GameStop. The associate store leader Ike was extremely rude and disrespectful. He does NOT need to be working in customer service at all. He talks about customers weight and makes jokes about pregnant women coming into the store and in front of other customers. The other associate in the store even tried to get him to stop but he kept on going anyways. He is a bully to his coworker and other customers coming into the store. Embarrassing. In addition, he talks about his owner/manager of the store. I will never return to this store again! Also, your not allowed to return items to their store even though it’s advertised all over GameStop’s website that you can return items back to the store or online. I’ve been coming to and shopping at GameStop of years. Not anymore! This GameStop does not follow the normal protocols. This was the worst store experience of my life!

Most managers are experienced gamers. My two sons have been loyal customers for over 10 years! Thanks!

I like this GameStop. The staff is super helpful and they always have a great selection of new and used games. My daughter collect Funco pop figurines and they always have a good collection along with a wide variety of other fan favorite merchandise. The store also has a good collection of used equipment.Please like this review and follow me on Google for more HONEST and UNBIASED reviews.

Generally a good gamestop, but the last time I went in they snuck the game insurance onto the bill, so.... pay attention.

Employees rude and dont even acknowledge when you come in. Not helpful. Stop spending alot of money here. Very disappointed.

One of their employees was completely rude and arrogant and thought he knew everything about a game that they sold at Walmart for 15 bucks cheaper and it was instock I guess I will be shopping there from now on all new games are cheaper there and same selection go figure

Felt very uncomfortable when checking out, the guy at the register kept pushing me to place a pre order for a game coming out next year even though I kept saying no. I had to say no like 4 times. I get that you have to make your sales goal but it’s very uncomfortable. He started being very condescending like “well you just missed out on a free $5” when he didn’t get the sale. Felt very man-baby like

They take trades and I got decent game in return. Cool and friendly staff.

I visited the GameStop for my son’s birthday. My husband and I walked in with our son wearing masks and were greeted by an employee. There was a couple there as well wearing masks and checking out. We were looking for a game when another employee ELLA looked up and said we can only have 5 people on n the store at a time and 2 of us had to leave. Speaking to us as if my child was an adult and we can just leave him in the store alone. She was rude and the way she handled the situation was totally unprofessional. We won’t shop at that store again.A good manager or employee would have asked if we mind waiting until the other couple left with a better attitude. Not say 2 of you have to leave. We are regular customers and she just cost her store money.

Went in yesterday to pick up a used copy of Just Cause 3, Guy working at the counter was super helpful and friendly. He scanned all four of my old gamestop gift cards to tell me the balance on them, with two of them being deactivated he told me how to reactivate them. I then purchased my game with one of the gift cards but was still 16 cents short, I had change but they arent accepting cash at the moment so he took out his wallet and scanned his debit card and I paid him back the 16 cents. He did all of this without a hint of frustration or annoyance. Wish I couldve caught his name, the best employee Ive met there in the past 8 years of going to this gamestop.

Great place

I always have a great experience going into this store. The staff has always been attentive and friendly. Lots of cool nerd stuff in there!

Nice place have great product clean

Called them too see if they had a game in stock but, they didnt have it.

Great customer service. Information given was valuable. Conveniently located. Kids love it.

The person at the counter was very unprofessional and not courteous. He would talk to the customer at high voice and responded in abrupt answers like yes NOPE .... HORRIBLE CUSTOMER SERVICE!

Staff is really friendly and helpful when they are trying to sell you something, come in with an issue and you will see true colors. Instead of trying to think outside of the box in order to provide a great or even good customer experience, they fall back on too bad. I am severely disappointed with this GameStop location, i will never go here again.

I used to like this store a lot. I’m gonna cut this short. All the good staff is gone and we are forced to deal with people with a strong intellectual disability. Nothing but bull comes out there mouth. Just go to the store OUTSIDE of first Colony mall.

Good service

IGNORE THE NEGATIVE REVIEW FROM MSIAK. I love this gamestop been going for a year and a half.yea theres a higher customer to employee ratio but I have literally seen how they handle with only just 1 employee and got customers out quick.the manager Carlos is pretty cool I interact with him more than anyone because the times I go up there he is by himself but he gets customers in and out.very knowledgeable and very positive, he doesnt talk to people like a know it all.very helpful I would wanna work under him.

This GameStop is TERRIBLE. I had just bought a Pre-Owned Nintendo Switch and when I got home and opened the box, there was no HDMI cable or AC adapter. We called GameStop, and they told us we had to drive 20 mins up there to get them and so they could verify we did not have them. We were leaving town in 2 hours, so that was not possible. Overall, their customer service and packaging service is lousy.

The two gentlemen at that store or a Class Act. It started with a 20-minute conversation on the phone and then even when I did arrive I was even more impressed. How is all stores cave this kind of customer service. You guys rock like Slayer

Some blonde or redhead chick gave me attitude today when I was trying to redeem my trade in credit she then proceeded to tell me I needed to have my pro rewards card even though as I was trying to give it to her she then ripped the card out of my hand swiped it for me then proceeded to say I had no balance and give me the attitude you get when people think your trying to rip you off I told her when I last checked my balance(earlier this year) I had 50$ credit on it she told me well you better show me the email then or your not getting anything so I left never coming back her and the young guy she was working don’t have any sense of urgency when it comes to customers nor any professionalism

Pressure into buying additional things which is annoying.

The staff was super friendly and sounded like they had a good amount of game knowledge which is important

The blonde women working there should quit the job, asked for a xbox code, but gave me the ps4 non refundable code, so I am stuck with a ps4 code with no use to it thanks alot wasted hard earned money cause of you.

The worker was very nice and helpful!

Always Kool the wait is long but hey it is what it is !;;

Poorly managed, store full of customers with only employee behind the counter. Website is outdated and not helpful particularly for store pick- up. Used system purchased was crusty with grime and was not tested until purchase time. Its like the company stopped making an effort to keep customers. If nothing changes, I doubt theyll be around in the years to come.

Staff is very nice. Helpful without being pushy.

Have what you need old and new game system wise even from funco to statues help and caring associates

So here I was getting a game for my daughter. Everything was going normal, until I asked a question. It pertained to Black Friday sale, but before I was able to ask the question, I was rudely cut off. It wasnt a big deal, I was just planning to mention it on the survey GameStop conducts. That was until Alejandro from this location began arguing with my wife, justifying his rudeness. When we asked for a managers name and number, he said he couldnt give that information out. Instead he gave us a different number from what another store in the district gave us. I have been on the phone for 25 minutes then they hung up. I like GameStop but I wont be dealing with rude store associates. GameStop you can thank Alejandro for the lost of customers.

Good service quick service and are really kind and know all questions I asked them best game stop

I enjoy the new management and employees at this location, I havent met them all but I did meet two who gave me a great conversation and made my visit painless, this is miles better than the old people I always came across that came off as ingenious people in general.

It was actually quick and simple even though there is a guy that screamed loud but not that loud also why was there more merchandise then games. EXPLAIN

We love going to Game stop, very friendly staff.😁

Great customer service and knowledgeable. The manager is pretty cool and helpful.

I went in because my son had a game that he bought but it wouldnt install so we returned it and got another one free with warranty.. the girl that helped us was very nice.

My son love to trade in his games, and purchases them with a discount card

Great place and the only place in or around Houston that had the xbox one elite controller I needed for my brothers birthday present!

CHRISTOPHER IS NOT A GOOD GAMESTOP EMPLOYEE. I use to go to this location a lot. The good staff are definitely gone. All I have to say is one team member by the name of Christopher is rude and does not provide good customer service. He will try to hustle you on Extended warranty ….for example a preowned game I got for xbox is normally 1 buck (maybe 2)….he straight up asked for 3$. He was sure on the price EVEN AFTER SCANNING my game (my total is on screen and all), but then I said no way man, the other gamestops doesnt charge that much ...without going into extreme detail, he made up something like let me check the computer and corrected himself saying oh yea its a dollar. At the end of the transaction, I was merely brushed off with game in bag and him looking at me, like ok, u can go now...but then I asked are you forgetting something? he forgot to add the warranty sticker in with my game! He didnt apologize or anything, but said something like our system was down and we didnt have power....what does that have to do with him forgetting the sticker. you forgot or just was messing with me bc I called him out on the warranty hustle he tried to pull. He couldve apologized for the inconvenience, but didnt. It is what it is. DONT GO TO CHRISTOPHER

Kind and knowledgeable employees but very slow service.

Prices are not any different from other stores unless you are buying really used games

The lady working the counter went way out of her way to help me track down the only set of dungeons and dragons dice they had. Thanks a lot!

They are pretty good. Sometimes service gets a bit slow, but thats all I could really complain about the store. The employees I usually get are good-mannered for the most part, with the occasional mind-drifter, but thats about it.

Nice. They carry few of the older games.

So i bought shadows of mordor but when i get home there is no game not only that but when i call to tell the employee named robert that he didnt put the game in the case he tells me it happens all the time...he doesnt at least apologize for his idiotic mistake... and why does this happen ALL the time it shouldnt happen at all.

Shopping for my grandkids...like entering another universe.

Great service the guys here are very knowledgeable.

Associates told me to go to galleria Microsoft store to fix product bought from them same day. When talking to the associate who sold it to me said it was Microsoft’s fault. No more GS for me.

There good and get the job done

Great people

Took my grandson there to renew his membership and to trade in some games.

I got my games their I got the Lego marval ther

Lots of games, toys & cool gear.

Great customer service and experience

Great customer service

The cashier Ella is very rude and unprofessional.

Anything for my baby he gets what he wants

Service was awful, rep was extremely rude.

Thats my go to for my kids games.

Love this place

Good staff, knowledgeable

Good place.

Great quality

Luckily, theres an app for this...

Lots of things now

The service is terrible there you do a lot better selling games some other wayWant be giving them any of my business ever again

MARIO

Love it!

They cool people

Very friendly

Really sloooow

They suck

Very good place for gamers just missing a bit of discounts for new users. They have everything and thats fantastic