OVERALL MY EXPERIENCE WITH AAA WAS GOOD. I WENT IN TO GET MY DISABLED PLACARD. THE AAA ASSOCIATE THAT HELP ME WAS VERY FRIENDLY AND KNOWLEDGEABLE.I ALSO SPOKE TO THE MANAGER, VERY HELPFUL KNOWLEDGEABLE AND FRIENDLY.BUT I HAD AN AWFUL EXPERIENCE WITH THE ASSOCIATE ON THE FRONT WAS NOT VERY HELPFUL, NOT KNOWLEDGEABLE, NOT FRIENDLY.SO GAIN MY OVERALL EXPERIENCE WAS 4 STAR WITH THE ASSOCIATE THAT HELPED ME WITH THE DISABILITY PLACARD, AND THE MANAGER.BUT FOR THE ASSOCIATE AT THE FRONT DESK GETS A 0 ZERO.RM

Vanessa Pappa was our Travel Advisor. She listended to our requests and worked with us until our trip was completely booked. She was such a pleasure to work with. You dont want to loose her.

We needed to get some papers notarized. I checked around and the cheapest I found was $15. Per signature. The AAA was close so I told my wife, lets stop here and check if they could do it. We were assigned to Lisa, and to my surprise it was free, yes free! We needed 6 signatures and Lisa was happy to help us. She was friendly, knowledgeable and very professional. I cant say enough about how comfortable Lisa made us feel, like long time personal friends. I am so glad we are AAA members and will be for life.

This place takes stress out of DMV. I got awesome customer service and thorough help in registering my car.

Best experience, everyone was so nice & my DMV needs went really fast!

There was a very nice and beautiful lady there who greeted me from the time I walked in until the time I walked out she was very pleasant and welcoming and I have to give her a special thanks for all of the hospitality that she showed me. I wish I could have gotten her name but Craig helped me and he was nice also thanks AAA

Faster than DMV always friendly and really professional

Everyone was very nice and helpful.Very fast in-out.

All is okay and the wait time is not too bad.

Great service, very knowledgable. Handled my issue quickly and thoroughly.

Absolute outstanding!!!Thank God for triple AAA

I owe a huge thank you to AAA, who bailed me out the other day after my car broke down. I was driving down the highway when I heard this loud sound and my car started smoking so I quickly exited and pulled off to the side of the road and called AAA. A tow truck arrived within 45 minutes and got me taken to a nearby repair shop where I learned of a broken belt that had snapped. The tow truck guy was super friendly too – He let me ride with him to the repair shop, which saved me an Uber ride.

Great experience with the notary, but folks at the main entry were a little gruff.

Timothy Waters. Gentleman. Service oriented. Quick to respond and complete my disorganized requests, lol. Just a really positive customer experience yesterday when purchasing car & rental insurance. Thanks Tim!

Clean, brand new, no wait, very helpful and friendly staff! 5 stars!

They always handle my needs in a professional manor.

I will never go to the DMV ever again!! AAA makes it so easy to take care of your DMV needs and you make your check out to the DMV. Why wait for your tags to come in the mail when you can get them on the spot with your AAA membership and most locations are open on Saturdays!!!

They are easy to work with and get the job done well.

In my NTBHO, AAA or a similar service is essential. I definitely dont want any member of the family trying to change a tire in the pouring rain at 0300 100 miles away. Add in Triple As other services such as veregistration, trip planning, integrated insurance and other benefits such as discounts and you have a winner. One morning I went out to drive and ... nothing. Not even a click. I called AAA and in about 20 minutes the tech arrived. A quick test showed the battery was done. The tech went and got me a new battery, installed it, and took the old one away for me. Here in California recycling old car batteries is required. Everyone has always been professional and pleasant. You might only use it once in 5 years, and in that moment you will be very thankful that someone you love isnt trying to change that tire at 0300.

Great service! Everyone is friendly and attentive. Todd Leong is the best agent there! I wouldn’t step foot into any other location!

They always take care of me and they have awesome perks and discounts for being a member, ask about all the perks and discounts when you go in and you will be surprised.

The store manager and staff are very user friendly. A welcoming location to stop in and get quality service. A store that promotes community engaement with exceptional service.

Moved from Colorado to California and needed new auto insurance and a renters policy. Craig was amazing (stayed late) to help me get my policies in order! All the extra AAA perks are just icing! Thank you Craig!

Great service

Jackie was super nice. Registered my truck with the DMV... so quick and easy. They gave my girls maps to color with crayons while we processed the paperwork and got us travel maps and information for future road trips. The whole staff was helpful and friendly.

The worst AAA ever. There were 2 dogs and a cat inside (not animals). 25 minutes to get a DMV tag and I was the 7th in-line. Nobody was working must have been a AAA holiday. They looked shocked when I requested my name of the board.

First, I’ve trying to get a hold of the manager of this location many times, even contacted the customer service number and spoke with two supervisors and they also tried to contact the manager for ladera Ranch location for more than a month and no response back... Second they charged more money and open a second policy even though they knew I had one before which was cancel but since it wasn’t more than 30 days I can reused but this location open a new for that reason I have to pay more money, becareful don’t get triple AAA it’s not worth it, you can’t even get help through the customer service number you have to go to the one you open your account to get help, which is not cool because sometimes you are not closed by. Lastly, for towing services it’s only up to 7 miles so you need to upgrade and pay more if you want more miles on that but you still have to wait 3 months probation to upgrade... poor service and not friendly service here... btw if anyone needs my prove I have emails about my issues I have everything documented be free to contact me.

Quick and easy

Painless DMW services. Really makes you wonder what the DMV actually does. Well worth the membership fee.

Quick service. Friendly

Super staff, very informative and professional! Service was fast, and very relaxing!

Funny I sometimes forget this place is in Laderas backyard, by this is a great place to come if you are a AAA member. Find out about travel locations, get travel guides, discounts to amusement parks and also take care of some DMV services. Beats the DMV any day but call ahead of time to find out if they can do what you need. Open hours can be somewhat limiting so be aware.

Helpful staff alot better than going to dmv for registration & dmv related issues..

Travel agents are knowledgeable and helpful.

Awesome staff and great service.

Excellent Customer Service!

Friendly and professional staff

We been membership over thirty years

This staff cares about you. How do you say professional.

Soooooo easy!

Permanent closed

Good service

Great service

Very good

Always a pleasure to walk in... Fast and easy service. Their customer service has always been spot on. Thank you!

Very friendly attentive people. It is an excellent staff. I like it very much. Very good treatment and fast Thank you