We are more than pleased with the railings we ordered and installed from DecksDirect. We ordered from the website, which is easy to follow and very accurate. We received free shipping in a very timely manner. The railings are not only attractive, but are sturdy and the quality is what I paid for. The customer service is fantastic.

This was a great experience! Andy called me back on Monday morning (after I left message on Saturday) which never happens! Helped me figure out my problem in no time and my screws will arrive tomorrow (next day). We need self tapping screws for metal (steel). Couldn’t use wood screws that came with composite lumber. Thanks to his quick response and help we can finish our deck/ramp my husband and son built out of steel and set with their Crane! Thanks to Andy and DecksDirect. Will send pics when completed.

THANK YOU Andy for working with me and providing everything I needed to complete the deck railing. I sincerely appreciate the time you took with me to determine what I needed. Also wanted to say “GREAT JOB” to the person at Decks Direct that assembles the order for shipment. He did a fantastic job packing everything so nothing was damaged during transport.

Friendly staff, great value and outstanding service. I am a 4-time repeat customer in Northern California and have recommended DecksDirect to friends and neighbors. Really good folks.

Evan was very helpful from the beginning. Glad to get the quality materials that I needed. Deck turned out perfect and hopefully last a lifetime.

Be careful when ordering from this company. For some reason if you change your mind about something you have to pay return shipping. I purchased a gate for my deck and decided that I would leave that entrance open. Gate cost $150, my return shipping cost $75. Reach out to the company to see if they would pay for my return shipping and they refused to do so. Never again!!

We are a small business in Kentucky and use Decks Direct often because of their great prices and fantastic customer service! Weve had the opportunity to work with Nancy and Catherine, both wonderful and very knowledgeable!

My husband and I hired a contractor to build a deck for us. Problems began to surface after signing the contract. Our railing has yet to be ordered after four months of waiting, so I took matters into my own hands. After evaluating highly rated decking companies I contacted Decks Direct. Nancy, a sales representative, has worked with me during the past week with the purchase of a new railing system for our deck. It was a pleasure to work with Nancy,, for she responded quickly to my Ccalls and understood the time crunch we were under. Before placing the order Nancy went over EVERY detail of the order with me so that the railing installation would go smoothly. AND ... the railing will be delivered within two weeks - perfect timing for the new contractor!!! Cant wait for the product to arrive and for this project to be completed.

I have ordered through Decks Direct several times. Without a doubt one of the best, most thoughtful, friendly and competent companies I have ever used. Quality products. Fabulous staff. Great support.

I will definitely use DecksDirect again. The site is super easy to use and Lexy from the customer service chat was - wait for it - a Real person! She was extremely helpful in helping me make the purchase, answer questions about shipping and took the extra time to show me which accessories I would need for the brackets I purchased. I truly appreciate the care and attention and will be back!

Great customer service and responsiveness. Ordered steel railing panels from them. Half were damaged in shipment, they called back almost immediately and were very professional and friendly. Very happy with them.

Rarely do I have the opportunity to talk with a real professional who completely understands the product they are selling. Andy Goodell was an exceptional salesperson, knowledgeable, and pleasant to talk to. I was expecting a more more stressful process, Andy made it easy! I will be shopping again at Decks Direct.

Give them a call... delightful to deal with live. Sage advise, no pressure but easy buying process if you are ready. As good or better pricing than my local box stores, and they have the accessories for making install easier too.

I say its a modern miracle that, through an online company like DecksDirect, I could find, learn about, design, and purchase a cable rail system with no prior knowledge about the product. Alexis, DecksDirect CSR, looked over my shopping cart of items and confirmed that I had gotten it right. She kindly gave me a few tips to keep in mind, too.And by the way, competing bids were THOUSANDS of DOLLARS more!Alexis warm and courteous service is a valuable asset to your company. Thank you, Alexis and DecksDirect!

Mitchell was super prompt at responding and thoroughly took the time and answered all questions. Even sent us separate videos depicting the model we were purchasing just to make sure we were content! Will definitely deal with them again!

I would like to thank Evan for helping me and answering all my annoying questions. I had my concerns on which decking material to choose and Evan helped me a lot. No doubt he has many years of experience, and hes super knowledgeable about decking material and brands.

Replaced four 120 V deck post lights with Triton LED Post Caps Lights by Aurora purchased from DecksDirect. Called DecksDirect to verify cap size and was amazed to have a wonderful young lady answer the phone and not a computer. Ordered the lights online and received them in a few days with free shipping. What really sold me on DecksDirect was their response to a rare led-bulb solder failure a few weeks after installing. I called them with the problem on a Sunday, and again a pleasant young lady answered the phone and within a few minutes she placed a free-of-charge order for a replacement bulb, which I received a few days later. Ill be ordering deck-post skirting and caps very shortly. All my deck needs will go to them in the future. Now I sit back at night on the deck with the warm ambiance of my new lights and listen to the gentle wave action of Lake Ontario.

Excellent customer service from Andy! Andy answered my call on the first ring & thoroughly answered all my questions. I am thrilled to find a company that provides professional customer service by phone. I finalized my purchase easily & feel confident in what I purchased. This is what customer service should be!

Lauren was awesome at holding my hand when ordering from Decks Direct! I was cross-eyed looking for post caps and solar post caps, and her help was so reassuring and welcomed. Thank you for such great customer service!

DecksDirect is a pleasure to do business with! In particular I have to commend Erin for her in depth knowledge of the products and attention to detail. Her intelligent questions and helpful suggestions are going to make my project a fantastic success! Bravo!

I called customer service just before hitting the order button, just to be sure someone would actually answer the phone. I got Andy Goodell on the phone and he actually knew the sku numbers for each part in the cable railing system I was ordering by heart. Very impressed. Fast, friendly, and knowledgeable. Its hard to find customer service this good anywhere these days. I only just ordered the parts today, so can only comment on customer service at this time.

Gary was fantastic to work with. Decks Direct came through for us when we were in a bind. Highly recommend. Fantastic customer service.

First there was a snafu when the PayPal payment got refunded and they couldnt bother to tell me the order got canceled. So I called them and placed the order. They were helpful on the phone, placed the order and sent me a confirmation. Items arrived as described. No problems there.However the delivery was so awful and that combined with lack of communication regarding order cancellation, I can only give them 3 stars. They need to fix it not respond with a sorry....A sorry is useless if changes arent going to be implemented.My delivery was set for Friday. No one showed up and no one called on Friday. They showed up Monday morning when I had no one to help unload. The driver unwrapped the items and left them on the sidewalk in the rain (while we had a tropical storm).Read the other reviews. It appears there are repeated issues with their freight delivery that DecksDirect has not addressed. Youre better off ordering from elsewhere if you dont want to deal with their horrible shipping issues.Needless to say I will not be ordering from them again.Re Owners response: Thank you for taking the time to respond, it is appreciated. As I mentioned, apologizing does not fix the problem from happening again. The solution I was/am looking for is We called the delivery company and spoke to them and they are going to do X to ensure this doesnt happen again

Alexis was there when I needed her. I needed deck plugs and had a short window of time to get the work done. She came through with the delivery today and the work is scheduled to be completed Friday. She was professional and competent. Hats off to Alexis!

Gary was very professional yet friendly. It did not take long to place my order and I got free shipping! Very pleasant experience.

Very easy to place an order. Their turn around time is amazing. Gary is very helpful and is always positive, with a great personality. I highly recommend ordering with Decks Direct.

Ordering by phone from Andy at Decks Direct was a pleasure. Super easy and his knowledge of the products and his enthusiasm was way beyond what I expected. It says a lot about a business when the first point of contact is so superior. Thanks Andy!

Not the first time Ive used their products. Always excellent quality, and excellent service! DecksDirect is easy to order from and to work with.

I used Decksdirect.com to design and purchase my Timbertech Cable Rail System. I emailed a simple drawing to Nancy and she took care of the rest. My order was received in about a week and it came nicely packaged. I can’t say enough good things about my experience with Decjsdirect.com. I will definitely be using them on my next project.

I worked with Kier on my order for my business. Great communication and fast shipping. Looking forward to doing more business with this company moving forward. Highly recommended for all contractors.

These folks are great. Very kind and considerate and so helpful. Wendy was especially amazing. I can’t say enough good things about her!

I have to say that Decks Direct did a phenomenal job from the time I placed my order to delivery. Have to give Kudos to Gary who did a great job expediting my order and keeping me updated. Got my deck finished just in time for my daughters graduation party. Outstanding!!

Wow. In the world of e-commerce these days, most places make you feel like just another “order” that fits into another spreadsheet. We have had a difficult time sourcing all parts to a deck project locally in Ohio, and I have placed many orders with decks direct to obtain materials we couldnt find locally. They arrived in great condition and quickly, but better yet, when you are a non-professional like me, you don’t always know what you are doing. I ordered incorrect pieces, called - Greg was able to see what i had ordered incorrectly and immediately understood the project and helped me to exchange for the correct parts. You call and a real human with knowledge and understanding ANSWERS THE PHONE…rarity to say the least. Additionally, I had a bit of a pickle with return shipping on the incorrect items and when I called and talked to Gary, he went above and beyond to help me out with finding a solution to my problem. I have already told at least 4 friends that this is one of the best customer service experiencesI have had EVERY TIME I CALL in as long as I can remember. Order from here, without question

They have a great customer service team to help when help is needed. You can always reach someone by phone, which I really appreciate.

Great customer service. I am a homeowner repainting my railings without the help of a contractor, so I needed expert advice on cable railings. Andy took care of my questions, took time to explain my options, and got my supplies ordered.

Customer service was top notch. Mitch was great to deal with, very friendly and helpful, and got me the estimates I needed very promptly.

DecksDirect, as far as we could tell, had the only solar railing cap lights in 4 1/2 that would fit our new Trex railings. But what an extremely pleasant surprise in dealing with Andy over the phone in ordering them ! Andy is the consummate professional, although I have the feeling that the rest of the staff would be equally courteous and professional. But in addition to that pleasant experience, we received the lights, 11 the first time back in the spring when we replaced our deck with Trex, and just ordered nine more for the railings going on our two stoops next week, in just either 2 or 3 business days. This is in spite of the shipping delays that so many are experiencing due mainly to the pandemic. Meanwhile, the solar cap lights, Cape May design in white, are going on at dark and are staying lit well past 3AM, and one night noticed them still lit at 4AM. Also had email contact with Andy over the last couple of months as we are undecided as to whether to remove the batteries since the lights might not fully recharge during a NY winter. Andy quickly got back with the pros and cons.

It is quite surprising to call Decksdirect and speak to person and not be on hold indefinitely. This process is especially rewarding when the person is Nancy Friendshuh. Nancy goes above and beyond to be helpful, efficient, and personable. Nancy is completely reliable to do just what she promises. Nancy & Decksdirect do business the old fashioned way, more companies should learn from them.All product seem to be in stock & shipping, for my orders arrived in three days.A great experience so far!

Gary was awesome!!! He had the product we were looking for in stock, got a quote out to me within the hour; gave me the packing / shipping information and even beat that time estimate! Thanks Gary -- Cathy Smith

We are re-doing our deck ourselves and have been having a hard time finding stair railing connectors that will fit our railings. I spoke to Gary and he couldnt have been more helpful and the product should be mailed out today or tomorrow so we can keep moving along. Even though hes a Viking fan ;) he was very friendly and I would definitely do business with them again.

Good customer service. Spoke with reps immediately upon calling. They were friendly and knowledgeable. I had a return that went quickly and flawlessly.

Regretfully went with this company for fast shipping. Wish I had waited and ordered from somewhere else. Save yourself the trouble!! Go somewhere else.They advertise speaking with experts and that could not be further from the truth. Not only unfamiliar with constructing decks but also somehow unfamiliar with their own products.Had problems with getting my second shipment on time. Called their customer service line to request time critical shipping per ABF shipping. Never got a call back and got my order late.

I found DecksDirect online after doing research of what type of Decking and Railing I wanted to install on my house. I spoke to Andy at DecksDirect on the Tuesday before Thanksgiving and told him I’d like pricing on the items I needed and sent him a drawing with the correct dimensions of the deck. I explained I needed the railing first, then I would be doing the deck. ( my project was located on a second floor, and it was important to get railing done first.) On that Tuesday, he explained he would be off on Wednesday and Thursday for Thanksgiving and asked if would Friday be O.K. to get me pricing. I agreed that would be fine. I got no estimate or phone call on that Friday, or the following Monday. I called him on Tuesday afternoon and asked about my estimate. He explained he had been busy with Black Friday, but would get it done. I received it a little later on Tuesday, but was not what I had written on my request that he had to work by. I spoke to him by phone and he explained it had slipped by and he would work on it. I received it Tuesday after lunch. He then explained I had missed the substantial Black Friday Sale Discount that ended Monday. He offered a much smaller discount, but said it was against company policy to put it on the estimate. I asked him to add the quantities of each item to the estimate. Again, he explained it was against company policy to list quantities. He wanted me to pay the $6,000.00 without any quantities listed on the order, and no discount listed. He explained on the phone then that he would only be there about 30 more minutes. This was early afternoon on Wednesday. The entire process was a red flag for getting taken on $6,000.00. There would have been nothing I could have done, since all that was listed was one of each item, and I needed many many more. Any court in the nation would have agreed with them because they sent me one, which is what was listed. I passed on their offer and would caution everyone to be very careful about doing business with them.

The people at Decks Direct go above and beyond to provide customer service. I have dealt with them multiple times on big and small orders. It didnt matter their customer service was consistently top notch!!!!

Im a first time customer, and wanted some electrical fixtures for our deck. Not being a electrician, I needed a bit of advice; I called, and Dustin, and later Evan were very helpful in explaining my need, and recommending a product. I will use them again when I need products of this nature.

Fast and friendly service hassle free very knowledgeable.will assist anyway they can .Used this company twice same result both time EXCELLENT SERVICE AND CUSTOMER CARE!

Excellent company with fantastic customer service! Highly recommend!

Weve had great service from Decks Direct on the specific decking materials weve ordered. They always come when they are promised and the orders have always been complete and to our customers satisfaction when we have difficulty getting the products we need.

The people at Decks Direct were on it!! I ordered 2 sections of deck railing that they told me I would receive on Tuesday. They arrived on Sunday. By Tuesday my deck was done. Thank you Decks Direct!!!

Gary was excellent to work with and helped us to get the supplies needed

Knowledgeable and helpful. I made a mistake on my order and they corrected it right away with no hassle. Order shipped same day.

Im Contractor and have used them several times. Always helpful and deliveries are fast!

Gary was knowledgeable and very helpful.

Super fast shipping, competitive prices, quality products, I would use again

I really wanted to like this place. Their website Completely fast, get your order quick I ordered decking on August 4. The pricing was right except for the shipping but did it anyway because they had it all in stock . They prepped everything and shipped it out a few days later. Good. Once it leaves their warehouse you are on your own for follow up. I was told multiple times to have people here because although I spent 350 bucks for shipping I have to unload it by hand. Fast forward 2 weeks later order is still not here . Contacted ABF who handles the shipment and had to make an appointment to have it delivered which is today August 25. They never showed up . Contacted decksdirect using their chat and was totally useless . No help, no understanding nothing . I contacted the shipper again and they said oh tomorrow . So I took a day off of work had to make sure others were here. I should not have to be the one dealing with the trucking company . Decksdirect dropped the ball on this and no one there cares. Will it show up tomorrow ? Who knows. So when your shopping for a Deck youre better off shopping locally

Online chat service was quick and helpful. Ordered product and it was delivered 2 days later. The product I ordered is packaged as a set of 4, but a lot of people dont need 4. This is the only supplier I found who breaks the pack and sells them individually. Good service.

They need to update website, drove out of my way as they said open to public, covid precautions, mask requirements. Got there show room closed!😒 waste of time.

Best back up place for a deck builder, or for specialty items, Im a builder in NJ and buy from deck direct all the time, never had a problem. Thank you for the fast service.

Online ship times not accurate. Purchased a product because it had fast delivery and would be here within 5 days. no confirmation email received and after contacting support after 5 days they said it wouldnt even ship for 3 more days... very bad experience

Stopped in to review product for an 800 sq ft deck, not much help. Need to make an appointment now to even get into store, but no one calls you back.Can’t imagine if you actually ordered from them And had a problem. More help at the big box stores, which isn’t saying much. Typical male centric bad service.

Amazing Customer Service. They tried so hard to help me get a tool. They enven IM-ed the office staff to see if anyone had one on their desk... When we found that we could not get the official tool to me in time for my project, they offered some potential makeshift ideas to try and do it without the tool... Just fantastic. Oh did I mention that the tool I needed was only $8? Yeah they did that much work for a potential $8 sale. Would recommend in a heart beat.

Jillian was an absolute pleasure to work with and really took the time to find solutions for my particular application (shed frame/base), which required some out-of-the-box thinking. Jillian eagerly collaborated with her team and provided top-notch response time, follow-ups & guidance!

Excellent! Highly recommend. Helped us lay out our curved wall glass panels and shipped fast. Answered our installation questions the middle Ute we called with a few questions. Couldnt be happier with Decks Direct and the Invisarail products.

As a professional deck builder, DecksDirect is my favorite place for last-minute, quick-ship shopping at comparable price points when we’re in a pinch schedule-wise. They’re also great people who know their products.

Poor customer service!!!!! ordered mantis deck clips with screws that are installed with a pneumatic gun. i received the clips and all loose screws (screws not on strips to be fed through a gun). long story short, i would have to truck the wrong order to the postal service to be sent back, then wait three days for the new/proper product to be delivered. the deck was scheduled to be done based on this delivery so im kinda up a creek and will now have to install all the deck clips with a screw gun thereby making the job now take three times longer. thanks for not meeting the needs of a professional deck installer. i wont be ordering from you again. i only reason i gave you one start above is because it wont let me post this without it and the fact that you actually have the correct product but you just didnt know how to send it.

Excellent to work with and they stand by their products. No need to look anywhere else!

Usually have what you need. Wish they didnt downsize there product on hand however.

Great website - ordering was very simple - prices very good, however my order was delivered entirely in the wrong color. Lets see how the returns work out.

Good prices and super fast shipping. Everything was well packed and protected.

Product is ok but they love to rip you off by selling bulk packs only. If you need 31 they sell you 40 and they will not open a pack to sell you just one. They got asked that 6 times while I was in the store waiting for my order to be pulled and they say they would never sell a open pack lol BS. If you are ok with paying a extra 60.00 just to get that extra baluster then this place is for you.To the response they made, I did order online and picked them up at the warehouse. Still dont see why they cant open a case and sell singles

The showroom had a lot of different choices and the salesman was really helpful.

Super fast, great product and superb customer service

Easy to work with, great products, and fast shipping.

Quite a bit more expensive then their competitors

Great shipping and service