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Master Collision - Minneapolis
224 W Lake St, Minneapolis, MN 55408, United States
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Master Collision - Minneapolis
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Al
Review №1

This car is the nicest thing Ive ever owned. I was pretty torn up when it got hit, but the folks at master collision got it looking cherry. On top of that the detailing service after the job was done was gorgeous. The process with my insurance was painless. Highly recommend going to these folks.

Ni
Review №2

They are great. My car looks awesome. They were done on time. I would definitely recommend them to anyone that needs an body shop.

Ti
Review №3

Excellent service! James was so honest, friendly, and informative without talking down to me. I was there for an insurance estimate, and planned on having work done, but based on his recommendation I decided to pass. Seriously, who, but an honest person, tells you that you dont need to give them your business. Based on this I will be going to them to have some other work done on my car. Highly recommend!

Br
Review №4

Too notch quality, no short cuts, timely return of vehicle and got me back to work in about a week rather than several weeks. This was including a complete truck bed replacement after it was determined that a suitable repair could not be made. At the time, these guys were named Paramount Collision.

Ma
Review №5

This place deserves way more than 5 stars, surpassed my expectations by a long shot. I got in a very minor accident that damaged the left side of my rear bumper. I came in very nervous and was greeted with very friendly faces by the receptionist, James, and even enterprise. I got my car back a day early and upon arrival I noticed they detailed my entire car and even fixed a big paint chip that was on the right side of my bumper that wasn’t damaged in the accident. Definitely will be recommending this place whenever I have the chance to. Nice job guys!

j
Review №6

Impeccable work and excellent customer service. Im a designer and have an attention for detail and was very happy with the body work they did after my car accident. Please support this valuable business! They are a ray of hope on that stretch of Lake Street.

Br
Review №7

This place is fantastic! My car looks amazing, was done ahead of schedule, and clean from the inside out. Highly recommend!

Sh
Review №8

This shop was SO professional and everyone was a complete joy to work with. I am so happy with the results of my body repair and was shocked when I entered my car to find out that they had cleaned my car and returned it to me in a far better state than I had given it to them. Highly recommend this shop!

Su
Review №9

Amazing service and very professional. Kept me informed during the whole process. Would highly recommend Master Collision. Also, my car looked great when when I picked it up.

D
Review №10

I love this place I was in a accident back in February and they fixed my car and had it looking brand new again I would definitely recommend this place.

ch
Review №11

This location was too busy to take me. 2 weeks out for a fender. The older woman at the desk was rude. Didnt offer an alternative solution. Even though they have another shop blocks away. Which I used instead. Maybe time time to retire?

Ca
Review №12

Took my 2021 Kia Seltos in for some minor body damage due to someone hitting me. The staff was super helpful and had great communication the whole time. Not only did they finish the work on my car much earlier then quoted they also gave me back my car cleaner then I left it. 10 out of 10 would recommend.

Yo
Review №13

I am more than satisfied with the work that Master Collision did on my car. They took care of everything and kept me informed every step of the way. I was completely surprised that they even took the time to detail the inside of my car. James was kind, patient, and very helpful. Thank you to the entire Master Collision team.

Va
Review №14

No b.s. staff went out of their way to give me good service... text message updates. Vehicle was ready one day early.

Gr
Review №15

Very good customer service and high quality work done. I would go to them again if needed.

Se
Review №16

Aaron was super helpful and kept me updated the entire time my car was in for repair. My car came back fixed and the inside was even cleaned! Aaron is super helpful and I will definitely be back here next time (hopefully I won’t need to come back though lol).

De
Review №17

The process of having my vehicle repaired was very easy. Drop off was quick, I received regular updates via text message during the repairs and the work was done one day early. They have a rental car office next door and returned the rental car for me. They performed the estimate and billed my insurance directly, so I didn’t have to do anything. Couldn’t have been easier. Lastly, they offer a warranty on their work that lasts for as long as I own my car.

Ry
Review №18

I really appreciated the quick, efficient work done. Additionally, the car was also cleaned which I was not expecting, but totally welcomed! Thanks a ton!

Le
Review №19

I brought my car in for a bumper and tail light replacement. They said it would take a few days to make the repairs, but they had everything complete by the end of the following day and I was very happy with their work. They kept me updated throughout the process and were super kind and informative. Cannot recommend enough!

An
Review №20

Wow, what can I say! Master Collision took great care of my vehicle and made it brand new after getting into an accident! They guided me through every step of the repair process and provided frequent updates on the status of my car. They even managed to turn my vehicle around in less than two days. I would definitely recommend them!

AR
Review №21

Legit place for getting repairs done. They installed a new rear bumper, siding, and trunk-trim within a couple days whereas the projected finished date was 10 days from inspection - that was nice! Car rental is literally just on the other side. Was set up with matching car (Jeep Gnd Cky)

Mi
Review №22

Truly fantastic service. They repaired my door and ended up washing my car and vacuuming the inside as well. They did a great job and went above and beyond

Sa
Review №23

Fantastic service, super quick, extraordinarily professional and covid conscious. Awesome place to take your car.

Ch
Review №24

This was my second time using Master Collision and I am very pleased with the service I received. The owner pitched in to help me get a quick walk in assessment, and then made scheduling very easy. They took responsibility at every step and communicated effectively for me and my preference. They were patient, and friendly. It is how I would want my business to run if I were in charge.

ni
Review №25

I had a great experience with Master Collision. Friendly service and quality work. Id definitely go back!

Kr
Review №26

We went in because our car got hit and smashed the front right area of the headlight. We finally got our car back the day after they said it was going to be ready. The headlight wasn’t working And that’s the main part they replaced. Then we realized our AC wasn’t working either (it was working when we dropped off the car). Then we realized some parts of our car were different and we tried to tell them but they literally refused and insisted that it wasn’t possible and said there’s nothing they can do. I’ve had my car for a long time i know for a fact it was handed to me in different conditions but they wouldn’t listen or do anything about it. We were talked very derogatory by Scott and Aaron when we tried to address this issue. Not sure if it’s because my wife and I are both young females. We took our car back and we tried telling Aaron that we wanted them to check inside the hood again but he kept walking while we talked and kept saying “yup” just basically dismissing what we had to say. fixed the AC and light but we had to pay the damage fee waiver of the “free rental” I’m not sure why because the reason we had to come back and get another rental was because they failed to check our car before handing it back to us. DO NOT GO THERE IF YOUVE BEEN ON A CAR ACCIDENT AND INSURANCE IS PAYING FOR IT. they do not do a good job at listening to you.

Da
Review №27

Master Collision just helped me with some body work and I’m very pleased. They were easy to work with, Todd was great and incredibly helpful. They found means to work with my budget and we’re able to fix something I wasn’t expecting. Happy to say I’ve found my new body shop - I’ll definitely be using them again.

Ph
Review №28

I read that Master Collision - Minneapolis suffered damage and arson from the rioting people May/June 2020. This place is innocent, like all of them. Strength is made perfect in weakness. Peace on earth.

ke
Review №29

Aaron was great! Communication and timeliness was stellar, work was superior!

Br
Review №30

Professional and friendly service after my car was hit while parked. Very convenient with an Enterprise Rental attached. The excellent interior detail was an awesome bonus!

Ja
Review №31

I had some body repairs done here after a hit and run a couple of months ago, and they were super professional and did all the work with my insurance company to complete the claim, and the work was done well and in a timely manner. However, what really impressed me is that some very minor damage to my washer fluid bottle went (understandably) unnoticed during the initial repairs, and the winter weather had worsened the crack so that it was leaking fluid pretty significantly. I called up to see if there was anything they could do, and they took care of it at no charge to me. Really impressed with their willingness to go above and beyond for their customers. Highly recommend.

La
Review №32

Did a phenomenal job on my car! Worker are very professional and friendly. Kept me updated on my car as well. I will refer people to Paramount Collison

Co
Review №33

Amazing experience, so easy to get a rental and I got good updates throughout the week. Not only was my car returned as if nothing ever happened to it, but it was cleaned as if new! Thank you!

Ne
Review №34

Great and timely services. can not be more satisfied.

Vi
Review №35

Damage to car where there was no problem at in the first place, came back to me dented and parts not finished also, deep Scratches on the inside windshields on all four doors. Never replaced my car doors used the same ones. Horrible service when I paid $10,000 and more on top of the side job they did. Would not recommend.

Ja
Review №36

I brought my car in for repair of body damage after being in an accident. At drop off the desk staff were friendly and polite and helped me quickly, and I was told repair would take a week. My insurance was covering the repair but I still received an update with a cost estimate the same day I dropped my car off and a promise that I would get another update in a few days. Sure enough, about 2-3 days later I get a call that my car is all done a few days ahead of schedule. I wasn’t able to make it during business hours due to my work schedule, but they worked with me to make sure I could get my car as soon as possible. Overall very pleased with my experience here, and my car looks just like the accident never happened!

Pa
Review №37

Great service, very friendly, professional, went above and beyond what I expected. I would recommend Master Collision to anyone who needs car repair.

Ma
Review №38

They were great!!! I would definitely recommend them to others.

P
Review №39

Very Good.

Me
Review №40

Chose this location due to its proximity to my apartment and the fact that they have an Enterprise right next door. They gave me a longer-than-expected lead time at first, but I was delighted when they exceeded my expectations and finished repairs super quickly and returned my car to me CLEAN (inside and out) & looking like new. Bonus: there was a cute doggo running around the office. Thanks Kevin for your help!

Br
Review №41

I’ve been here twice in the last two months for dent repairs (I am not a lucky man) and they’ve knocked it out of the park both times. Excellent and fast work, and they kept me updated through the whole process. Thumbs up from me!

Sa
Review №42

They really went above and beyond and completely exceeded my expectations! At the time that my car was scheduled to go in my insurance company still hadnt sent in the proper paperwork to get everything moving, it was a nightmare! Scott and the personnel at Master Collision were very understanding and helped work out the details with my insurance company and in no time at all the work was completed. They kept me informed throughout the whole process and I got my car back in pristine condition. They even cleaned out the interior of the car and shined the tires! Just amazing an amazing job!

St
Review №43

Weve taken our car(s) to Paramount Auto Body / Master Collision several times over the years. Service is always prompt and friendly. Of course, they work directly with our insurance company for billing. Its so awesome to pick up my car, see that the body repairs were done FLAWLESSLY, and find that my car has been detailed inside and out! Wow! My car sparkles! This place is fantastic!

Ul
Review №44

I chose this place to get my vehicle repaired, as it was closest to my home. Had a jerk exhibit road rage and brake check me multiple times, which ended up causing damage to my front bumper. Caught it all on dash cam. Had his insurance pay. Master Collision was the spot that I chose to get my vehicle fixed, as it was close to home.The experience here was very pleasant. Gail, the customer service representative at the front desk, was very helpful (psst. if you want the best coffee, ask her about it!). She assisted me through every step of the process, in conjunction with the auto adjuster and Enterprise Rent-A-Car. She stayed on top of things, communicating with me every step of the way.Even better, Master Collision is located right next to Enterprise Rent-A-Car, which also proved to be a seamless process. When I came back to pick up my car, I found that it was completely repaired and had a fully cleaned interior!Overall, Master Collision on Lake Street did a great job. If you have Geico insurance or have an at-fault driver w/ Geico insurance that pays out, Master Collision is a great auto-body shop to pick. The excellent customer service and being located next to Enterprise makes for a solid experience.*FYI, GET A DASH CAM! WILL SAVE YOU A TON OF MONEY AND HASSLE*

Da
Review №45

Scott & the crew here are great and easy to work with. Take most major insurance carriers, which is a breeze. Enterprise car rental attached, they send text updates as theyre working on your car, and their work is top notch and at a reasonable price. I hope I dont have to keep coming here, but when accidents happen, Ill no doubt return to these guys.

Sa
Review №46

Scott and the rest of the guys at Paramount Collision are so passionate about their work. They care about the product that they create and they will not settle for anything less than perfection. They are pleasant to interact with, they were eager to explain the different processes that were occurring when they fixed my car. They also communicate very well, never hesitating to call and tell you what was going to happen. When I got my car back, it was like I had just bought it over again. I would definitely recommend this place over and over and over again!!! Thank you guys!!

Nu
Review №47

Great Gym, Great atmosphere, Great training. Gabe and Jess are two of the best work with. They come highly recommend if youre looking for someone to change your life in a better way.

Br
Review №48

My experience with master collision group was easily one of the best experiences Ive ever had anywhere as a consumer. The team was incredibly professional, overly communicative, and the work was done very well in a timely manner. These guys even cleaned the entire interior of my vehicle which was a complete disaster before I brought my car to them. theres no way I would take my car anywhere else if I needed work done like this.

KN
Review №49

They did a great job on my car in the past love there work will be back

Ga
Review №50

1st class shop. Body work done flawlessly. Cannot tell the repairs were done.

Ka
Review №51

These guys were great. They helped me figure out how to handle everything after my car got an accident. They fixed it perfectly than I thought they would.

Tr
Review №52

I brought my car there after being recommended by another auto repair shop. Scott was the one that I talked to. He was very kind and tried to help me fix my car as fast and as economical as possible. Not only that my car was fixed and safe to drive again, they also cleaned the interior, something that I planned to do myself but procrastinated and never actually got around it. Thank you!

Ta
Review №53

I brought my car into Paramount Master Collision after being recommended to them by a family member. Not only did they do a fantastic job, but the entire process was easy. My car looks brand new. They really know what theyre doing...I will definitely use them in the future!

Mo
Review №54

I don’t recommend this place, the agent was disrespectful, he chose to call me by my vehicle’s model even though he had the form that I filled a with my full name and details with his hand, later he gave me a blind and very expensive estimate that wasn’t based on any inspection or facts about my vehicle. I went to another place and they are fixing my car for less than 10% of his estimate. I believe he didn’t wanna work for me which would be OK with me if he said it in plain language and not disrespecting way.

Ch
Review №55

These guys were great. Helped me figure out how to handle everything after my first major accident and they fixed my car better than it looked when I bought it.Amazing job, reasonable rates, top notch service and quality.

Si
Review №56

This place is awful. I was in a car accident and they only fixed the cosmetic things that were wrong with my car and nothing that was seriously wrong it. My car ended up running worse than before the accident and when I got it back it was making loud engine noises. I asked them to look at it and they blamed it on my car being older and not brand new. This place completely ruined my car. I would never recommend anyone going here unless you want your car coming back to you driving worse than when you brought it in. Awful! They are scammers and should be sued!

Ab
Review №57

They fixed my car quickly (a much faster time frame than my dealership offered) and kept me updated throughout the process. Overall a very positive experience.

Mi
Review №58

These guys have been great to work with. Theyve taken care of two cars for me and I couldnt be happier with my experience.

br
Review №59

Worst experience Ive ever hadat any auto body shopThey gave me my car backwith no fluids in it and my caralmost caught on fire and blew upThen I spent the next few weekstrying to get it fixed again whilearguing with them, my insurance coand the car rental place for hours.Now theyre trying not to pay formy cat rental after they messedmy car up and tried to cover it up.These dudes are a bunch of hacks.

Co
Review №60

This is the best place ever to get your car repaired. Genuinely nice people and the owner brings his dog sometimes!

Jo
Review №61

Theyve always done solid work on my car. Highly recommend them .Excellent

cy
Review №62

The business is conveniently located on the southside of Minneapolis, they are friendly, professional and delivered as promised.

Ka
Review №63

Great experience!! Super nice and did an incredible job on my car. Thank you!!

EL
Review №64

Will never recommend this place to anyone. I wanted to get some work done with them(after googling around) for a little bi. I got there and talked to Scott Scanlon( the guy with the trashy teeth?I believe that was his name, I decided I wanted to take my car back elsewhere. Hes got no respect for customers, he was very rude and talked like he only care about getting his money( excessively prices for minimum work by the way. Horrible customer service, not a good place to do business with overall and will NOT recommend to anyone. Thanks!

st
Review №65

I’m almost speechless the job they did was amazing I’ve never seen a vehicle where you cannot tell that it was fixed these guys are polite courteous respectful my overall experience was just amazing And with over 30 years of experience it shows

Su
Review №66

I have never had such great customer service; friendliness and the owner even spent a great deal of time with me to make sure I was satisfied.I would recommend them to anyone and will be forever loyal.

Jo
Review №67

Courteous, on time, professional.

Ma
Review №68

Worst car experience ever.Long story short....My car was in an accident so I took it here.When I picked my car up within a few hours my car started smoking and I had to pull over and get it towed.Turns out they forgot to put oil in my car.So I had to have it towed back to them.I never got reimbursed for the tow*They said they would pay for my rental while they looked at the car again.But that never happened either.The customer service is horrible.The manager Tim only wanted to try to talk over me.A few weeks later and I still have lights on my dashboard that will not go away. Those lights were not on originally when I first took my car into them.Overall horrible experience.

Ni
Review №69

Super helpful shop! I called with some questions regarding body work and insurance and they took the time to not only listen and answer them, but to go above and beyond with their responses - giving recommendations, as well as expert advice.

an
Review №70

This place smacks!

Ja
Review №71

Nothing but great things to say about Paramount! Kept me updated at all points in the repair process and returned my car looking brand spankin new. A great experience and would reccommend to anyone looking to (unfortunately) get their car repaired.

Ga
Review №72

Quick turn around, efficient work, realistic quotes, and great staff. highly recommended.

mo
Review №73

Id rather not tell

la
Review №74

I called them because I had some questions. They were short and rude and dismissive.

51
Review №75

Perfect spot

Information
12 Photos
75 Comments
4.4 Rating
  • Address:224 W Lake St, Minneapolis, MN 55408, United States
  • Site:http://mastercollisiongroup.com/minneapolis.html
  • Phone:+1 612-827-4697
Categories
  • Auto body shop
Working hours
  • Monday:7:30AM–4:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–4:30PM
  • Friday:7:30AM–4:30PM
  • Saturday:7:30AM–4:30PM
  • Sunday:7:30AM–4:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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