Einstein Bros Bagels is one of my favorite coffee and bagel places! Every single one produces quality battle sandwiches and coffee. Bagels are tasty and coffee is always on point. Would definitely recommend.

Sunday morning breakfast sandwiches! Delicious! I ordered the Texas brisket and the farmhouse breakfast sandwich both sandwiches where made perfectly. Hot n fresh the staff was very polite and courteous. Very good customer service. We will be back.

Everything about our order was slightly off, but the food was still good. I think the employees were just having a rough day when i stopped in.

Great bagel/pastry but Staff doesnt smile, say thank you for patience or sorry for not hearing order correctly; robotic?! Three people working with oven while line got 7 deep! Staff didnt alert other staff.

Love the cinnamon sugar bagel! Its the best! Hard workers always short staffed, but great food!

Great place, slow service

The customer service was horrible. They acted like they couldn’t wait to get me out and didn’t address my issues properly instead they just have short answered excuses and dismissed me completely. 1st about my coffee not having flavoring that I had asked for, first I was told it was by the coffee station, then when I said the vanilla flavoring was not there, they ended up saying they don’t carry vanilla flavoring (even though they make specialty coffees with vanilla shots added to them!?). Besides the incorrect coffee, they also did not give me the correct bagels for my sandwiches, and when addressed about that they said they ran out but didn’t care to ask me what other bagels I’d prefer as a substitute or if I’d like a refund. Instead they used whatever bagels were around and then failed to mention it to me until after I came back in to bring it to their attention. It’s quite unfair that I paid for the more costly bagel sandwiches intentionally because they came on the specialty bagels as advertised. Very unprofessional and uncaring especially when I was being so polite about all of it, even after coming up to the counter 2 times due to the wrong orders. I felt like I was just being irritating to them and was being brushed off, like they couldn’t get rid of me fast enough. Very disappointed and will definitely let my friends and family know to avoid this store.Update: uh, my name is not Norah.

I will always love this place. They have great bagels, drinks, and atmosphere. I also have to rave about the bagelrito that they have. It is really delicious, and the kick of green chilis makes it on a whole new level. Especially, since it is getting cold out. Definitely recommend.

Order here a lot and its usually good but lately they have had door dash turned off for some reason? I even called the restaurant and the lady casually said its turned off right now. Youre open until 2, why is it turned off?

Bagels were warm and tasty. Great personal attention!

I went in muzzle-free and nobody bothered me. Very small cafe, closed restrooms.

Consistent health precautions. Good food. Excellent portions. Helpful staff.

Bagels were good. However they seem to be short staffed and there’s a long line for waiting in the morning to pick up pre-ordered bagels.

This Einstein is wildy inefficient and struggles to keep up with orders. Our food was prepared wrong which was wild considering there was 6 people working the assembly line.

Order is always ready when I get there I deliver food never had a problem with them

Shredded beef breakfast bagel was delicious!

Such great food. Service was super friendly.

I keep giving this place a chance, but Ive reached my breaking point. The staff is very rude and often my order is incorrect or sloppily put together.

Went there expecting a good breakfast. Got a egg sandwich that was supposed to have absolutely no bacon, as I’m a vegetarian, but came with tons of bacon on it. Love the bagels but pretty disappointing

The staff is very nice. They know the customers by a first name basis. The food is okay, there is a lot of variety but they aren’t great. Sometimes they rush and don’t fully cook the bagel and it comes out chewy. The coffee is bitter and the when you order an iced coffee they look like they’ve never made one before and it tastes like it too. Not good but there is a lot of room for improvement

I love it been working here for 8 years

Fast Service and Friendly Staff! Great Experience!

Never again they have the worst customer service experience ever

Okay, it is a great place! We all love it right! But please put a friendly person at the register... especially at 7:30 AM. At least one with some personality..... I will stay away for awhile. Sorry....🤷🏻‍♀️

I’m a simple man, I only go there for a bagel breakfast sandwiches and they’re great

Great food decent service

My dad and I went into your bakery, and our drink order came out very late and the order was wrong. When we corrected the person making our drinks she had responded very rudely, and then delivered it rudely. Then they implied that it was our fault that the order was wrong despite what our receipt said. She was also just very rude in general. We have been there many times without issues and I hope we dont see this attitude in the future.

Service terribly slow and very little choice bagels.

Best service and staff is amazing i only go to this site because i never had a bad experience with them your team is the reason I come back to this site #number1 in customer service.

Friendly staff and great service. Bagels were prepared toasted with cream cheese as ordered. Fresh and clean food.

Great coffee!..way better than charbucks comrade coffee

The service was average and a bit unorganized, but your product saved you from a worse review.

Great place for bagels

Just get the asiago and garden schmear and quit holding up the line.

I placed an order through the mobile app, waited about 15min for my order, no one came out so I called and got hung up on. Waited a little more but when I saw other people were coming and going I called back and was told that my order couldnt be fulfilled& to cancel my order through the app. The app doesnt give any option to cancel the order. I walked in and was told by the manager on staff there wasnt anything she could do. She provided me with a phone number to call to have this refunded but I called and they were closed. There was also a staff member who came out from the back to apologize to her and she just kept saying no go away.

Love this place 💖 The cranberry bagels are the best!

Most Delicious & unique coffee & bagel spot there is!!!!!

Wish they kept using caribou coffee

The best bagels & shmeer

To busy to help customers when she did shes rushing the orders and talking with negative behavior

Way understaffed, 20 minute wait for a coffee.

They should use real fruit for smoothies not flqvoring at those prices

Love Einstein bagels but they need to work out kinks to their curbside pickup. The whole purpose to order early so that it’s ready by the time you get there. I feel like my order was pushed to the side (and not in the order it was received). I have been waiting 30mins, am still waiting for my order of one bagel and one coffee drink while I watch walk-ins get their order first.Edit:After calling, and someone finally picking up, I was told 5mins, waited 5mins, waited 5 more. Finally got out of my car (to which was half the purpose of me doing pickup in the first place) went in and talked with someone, and was told to wait longer.I’ll go again but this was the worst pickup experience ever.

They always close early

Good, not super fast, my favorite are the hashbrowns, smoothie was ok, but seemed like it was a mix from a box and the flavor was a little overwhelming.You can get breakfast sandwiches made with your favorite bagel flavor or just get a bagel with any cream cheese

Orders are always accurate, food made well. Great customer service

Surprised they didnt have anything gluten free. Disappointed.

Great food and customer service

The bagels are good but it seems that every time I ask for double toasted its not. If I ask for triple toasted they burn it. Never have gotten it right. The employees dont seem too happy to be working there. So sad. The coffee is good!☕

The smoked salmon and capers bagel was delicious!

Bagels chewy and missing a whole bagel from our order.

Long wait time for a simple toasted bagel and small black coffee with hardly any customers. Disappointed, but no other choice nearby.

Screwed up order and took about 30 mins to get our food

Yumm

Love this place. Delicious breakfast and lunch sandwiches, tons of different bagel and whipped cream cheese options, all sorts of drinks from fruity, chocolatey, to coffee variations. Always clean, bright atmosphere, and the employees seem to enjoy working there and care about what they make and sell..The only downside.. (which really isnt a downside considering you get what you pay for) is that It can be a bit pricey.. but in my opinion it is worth the extra few bucks. Well done Einstein bagels!

They are very busy I got in early but the service is nice...and sweet. This is my Friday haunt lol

I ordered theyre epic breakfast sandwich with no bacon that I waited 20 minutes for. (I understand theyre busy). However, when I got it, they quickly noticed that they put bacon on it. The young lady proceeded to just take the bacon off. I then requested if I could just get the sandwich re-made entirely. I got my sandwich back in less than 30 seconds. I opened the cut sandwich and saw pieces of bacon, it was the same sandwich. I come to this place for breakfast almost everyday, so instead of asking for a refund, I just asked for a different sandwich. I waited an additional 20 minutes, and one lady asked if everything was okay. I told her I was just waiting on my food. She told the others and they threw a fit This will be the last day I come to this place.

Omg I could eat food from here everyday ALL day.. Everything is absolutely delicious! Thank You, keep up the great service ❤

Great breakfast and coffee

Long time waiting for my order

They have an Ancient grain bagel that is amazing. I have not see those anywhere else. The vanilla hazlenut is my go to coffee. My favorite bagel was with nutella, bananas, and almonds.I love this place because they are quick and you get a breakfast that will keep you full for a long time, and the grain or power proteins bagel are a better breakfast.

Coffee is ok but food is always done well and the staff is fantastic and treats us well which is why we come back often.

Big Apple is WAY better, way cheaper and much bigger of a bagel. 1st time to Einstein, wont be going back!

Best Begals ever, fresh daily Even the plain is delicious, soft and crusty.. Assorted cream cheese flavors available. Good move that they merged with a great coffee, caribou coffee.

They are working hard to keep people safe and deliver what people want.

New customer to this location. Amazing service, quality of food, cleanliness of the store and quality of customer service Was outstanding. One employee stood above the rest her name is Brittney

One word: Marquita. Terrible treatment. Rushed me through order. Didnt offer cream cheese that comes with Bakers Dozen plis several other examples. Rude and awful customer service by her.

Enjoyed my bagel and coffee when I had visited with a friend.

Great bagel fast service

Called ahead to arrange to get a dozen bagels and spreads. They refuse to do that. I was able to choose 12 assorted bagels once I arrived and several spreads however.

More inventory

Im always impressed when I come here. Some days its a bit backed up, but Im usually there at the height of buying. The employees are always friendly and have even suggested new menu options. Great job guys!

This place closes way before closing time and when you ask for something special on your order you do not get it. Some employees are very rude in the drive to through. They also do not give you napkins or straws. They do not move fast enough in the morning Rush. Drive through is always long....too long. Cant go there before work because they take so long.

No matter where I got Einstein bagels doesnt disappointed. Customer service was great. My sandwich was made fast and tasted even better.

Ive never been at this place before. It thought they only have bagels and cheese. But they have very delicious bagels with meat!!

This location was a once great Einsteins.When we moved to the south side of Milwaukee, this was one of the first locations we started to frequent on a weekly basis. First for Sunday breakfast with the boys, then as the pick-up for Sunday morning bagels. The staff was VERY friendly, you got to know them, and they treated you like friends.Times change, staff turns over, and places like this just seem to decline.A few months back, this location got the Caribou makeover. They were closed for quite some time, they were doing a lot of retraining, and we had hopes that they would return to something of their former glory.Alas, it was not to be. The new staff, while seeming a good deal more friendly, seems to be clueless with both product and people. While some of this can be attributed to a new staff, its been months now with no real improvement.Along with new branding came new pricing, making both the coffee and the bagels less than a bargain.We drive across town to Panera now. Put the order in online, walk in, pick up our bagels. Yeah its a drive, but its so much better than this place.

The staff was very friendly so early in the morning. Was very helpful as well. I would recommend the Einstien Bagel store on 27th and Oklahoma anytime. Great job guys. You won a new customer.

My daughter love to go there for her Birthday Breakfast Bagel. We have been going for the last 4 years. I have a problem with the cleanliness. The tables are usually always dirty and I have to ask them to wipe them clean. The other problem is that they are not busy. They are just standing behind the counter. Unfortunately its the closest bagel shop.

Why does it take then 30 minutes to get a sandwich done. I have tried ordering ahead and the service is still slow I end up waiting in the car 10/15 minutes untill I decide to call.

Always excellent service fresh menu items. I go here to get birthday and work anniversary treats for the office. Bagels can be pre-sliced as well, which is a big help. A dozen bagels comes with two tubs of shmear, so you may end up with extras if you get a couple dozen for work. They always disappear quickly once put out. Highly recommend!

Love the food. Crystal is a very nice and helpful person

The bagels and cream cheese were really good there and so was the service

Sometimes the eggs are too salty but not always. With their recent reopening they were doing really bad with getting your order right. But they’ve gotten much better with order accuracy.

I love bagel sandwiches. The last time I went in to get a ham egg and cheese on everything. They were out of everything bagels so I picked an onion bagel instead. The eggs are fresh cracked now, which I am not a fan of it is thin and flavorless. I enjoyed the thick scrambled eggs they used to have much better. Also the onion bagel was hard enough to say that it was left over from yesterday. I will not go back for a breakfast sandwich until they bring back the scrambled eggs. Disappointed.

They have the best bagels in town! The staff are friendly and the manager is very nice and welcoming! I will definitely be coming back!

Their coffee is awesome. I have been drinking their Vanilla Hazelnut for over 15 years now. My only complaint is that they took away the cinnamon rolls back in 2003 (or 04). My god they were incredible....

I love there asiago cheese bagel and also the chocolate chip bagel if i want something sweet. The coffee is above average as well.

Won’t be coming back 👎

I would gave 0 star for this place. Rude employee!

Always love this place! Great food! Great service!

I used to love this place but they never have the bagels i want and they limit their variety. Now they have more sandwiches and sugar coma coffee drinks. You are a bagel shop. You have almost no competition in the bagel area yet you don’t focus on that and it’s disappointing. The staff there is unorganized and i waited over 30 minutes just to have bagels in front of me, put in a box.

High quality products, quick service!

Not exactly a New York bagel but pretty close to it. Stopped in early on a Sunday and they were quick to help and the atmosphere was very welcoming. Great for quick friendly service and large, fresh, warm, tasty bagels!

Theyre coffee is good and bagels are okay but they are definitely fast food. Im pretty sure I got food poisoning from their lox.

Bagels were perfect! I love how they separate the onion, garlic and everything bagels from the others so the taste doesnt accidentally carry over to the others. Great customer service.Small parking lot though.

I strongly recommend the French toast bagel

Love the bagels staff is not friendly at all and at times there is no selection.

I really love getting the sesame bagels here and the staff has a lot of kind and helpful people

Service is great, Im not familiar with every option but whenever I go, Im definitely satisfied

Excellent customer service and friendly staff! Very fast service and very tasty!