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NAPA Auto Parts - Genuine Parts Company
5001 W State St, Milwaukee, WI 53208, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Al
Review №1

Between NAPA and Car Quest theyre the best options for getting quality car parts.

Je
Review №2

I called to order a part. The young man James was amazing! Efficient, professional, and fantastic customer service!!! Ask for James!!

Ju
Review №3

Staff is very unprofessional and poorly trained. By far the worst parts store experience I have had. Was told they didn’t have my part which they did then they couldn’t find my account and I had to leave without the part. Funny part is I used my account there last week and now it’s non existent according to the useless employee behind the counter

Ro
Review №4

I purchased a starter in Oct 2020 and had to replace it in April 2021. Josh the Napa supervisor was very courteous, professional and helpful in making sure I was satisfied. I commend him and will definitely shop from Napa thanks to Josh!

Mi
Review №5

I met with the operations manager for an interview. I also met the store manager and a couple other staff members - very friendly!

Ed
Review №6

Friendly service and prompt problem resolution, quality products.

La
Review №7

They always have the parts you need.

Jo
Review №8

They found the key part for my gas line leak repair. I found this 5/16 steel tube to 8 mm nylon hose union that made the repair easy. The guys were very helpful and I believe they truely enjoyed the challenge. My old car is Great Again.

Ti
Review №9

Very knowledgeable and helpful. Brandon went out of his way to help me. Thanks for all of your help.

su
Review №10

The service is great. The staff is wonderful and very helpful.

au
Review №11

NAPA Auto is an excellent auto parts store. The quality of parts is in my opinion is better than the other parts stores. If youre a do DIY and like to save money, and we all do, then NAPA is the place for you. Excellent customer service; questions I had were answered by knowledgeable employees. I will return for my future auto parts needs.

je
Review №12

Great place to get auto parts. Quirky folks.

Do
Review №13

Small place that was quick to get in and out of

Ze
Review №14

Very good John of the desk thinks out of the box and goes to books when the computer dont work where a lot of parts guys cant do that

Ed
Review №15

Out of stock parts.

sp
Review №16

Good service

Br
Review №17

As a mechanic of 13 years its vital to have a parts store with knowledge people and good service. I have been coming to this location for over 8 years now and This is my third time at this store that I have been utterly disappointed. I know its important to express to the guy at the counter what parts you need. However when they dont listen and insist that their part is right and wont take a second look to make sure it really upsets me and also screws up my whole day. I looked on the napa app Took me all of three minutes to find the right pulley that I needed I call the location to make sure they have it I asked them to pull it and then I was just in the store they didnt pull it I go to the store I wait for 10 minutes finally someone helps me they didnt pull the part so they call in back to get someone to bring the part up that took another 10 minutes!!! So lets break this down my 20 minute drive home Plus the 10 minutes it took me to look at my truck to see that the part was wrong plus the next 20 minutes to drive back and then waiting in the store for another 20 minutes just to drive another 20 minutes home is not acceptable. There was no apology given and there was no express of urgency for them screwing up I find that the service that I had was completely unacceptable and I will not be going back to that location unless I absolutely need something from them.

Da
Review №18

I went to return a car part that was $231 and I wasn’t able to get a refund because they say they don’t have enough money to do that kind of refund what kind of business does not have enough money to do a customers refund??

Jo
Review №19

Quality products and parts at prices you can afford helpful and friendly people to serve your needs

Bo
Review №20

You need parts, they have it or can get it. Reasonable pricing. Hardcore parts place.

bi
Review №21

It was very nice dealing with experienced automotive help instead of going to a generic place like AutoZone. I always get the right parts here 100% of the time.

Ti
Review №22

Good staff. Great parts!

Qu
Review №23

Good

Ja
Review №24

When your auto parts needs outweigh your willingness to wait for a special order part, try Napa. They regularly come through with something in stock.

Jo
Review №25

Slow slow service only to find out they didnt have filter zzz went to two different places, same slow service.

Ma
Review №26

Awesome front staff friendly and knowledge

Bo
Review №27

Giovanni got exactly what we needed right away after trying 3 other parts stores with no luck. Thanks napa!

Ta
Review №28

They got me right, always have what I need in stock.

Al
Review №29

Even though they sent us on a wild goose chase and got us wrong parts that we later returned, theyre still ok.

Ca
Review №30

Service could be better. I wont go back there.

Ji
Review №31

Knowledgeable staff. Unusual in this day and age.

Pr
Review №32

Great customer service!!

Th
Review №33

Most complete parts store in the area.

ja
Review №34

N sPa. Know how.

Ge
Review №35

They are always very helpful!

An
Review №36

Good service always

fa
Review №37

Good service friendly people

Br
Review №38

They probably have what you need

ni
Review №39

Perfect place for ur car

Je
Review №40

Great parts and supply store !!

Ri
Review №41

These guys either have what I need or they can get it with rare exception.

Je
Review №42

Always have my parts

Re
Review №43

Great services

Lo
Review №44

Great place

As
Review №45

Great service!

cr
Review №46

They know their stuff

Bl
Review №47

Just the best team

Da
Review №48

Best in auto parts

Ry
Review №49

Napa has it all.

Br
Review №50

Great people

Ma
Review №51

Life saver

Kr
Review №52

Good service

Mo
Review №53

Great place

An
Review №54

Good parts

Be
Review №55

Okay prices.

Fr
Review №56

Not real helpful

Je
Review №57

Staff was clueless

Pe
Review №58

Helpful

St
Review №59

Genuine parts

Jo
Review №60

AAA+++

Fe
Review №61

Very good store

El
Review №62

Good service they serve you fast

Ju
Review №63

It depends on the person who attends you

Information
30 Photos
63 Comments
4.2 Rating
  • Address:5001 W State St, Milwaukee, WI 53208, United States
  • Site:https://napaonline.com/stores/wi/milwaukee/5001-w-state-st?cid=pl_yext_gpc_GenuinePartsCompany_26828
  • Phone:+1 414-259-1212
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–5PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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