Austin was a absolute rock star start to finish! He helped me with everything possible! He was only limited by the availability of product in store but was more than happy to order the items that I wanted.One would think that a $ 1200 wireless phone would come with a wireless charger!

No one greets you as you come in or give you any idea of how long the wait is going to be. No sign in for those coming in so must be on the honor system. I was eventually spoken to by what I assumed was the manager & told that he would be right with me but he then promptly went to the back & did not come back out.

NEVER GO HERE!!I went into the store to upgrade my phone using the promotional trade in. I was given 14 days to make sure that everything works before giving them my trade in phone. When I returned to the store 8 days later to give them my trade in phone I had to wait 45 min and then I was told that the person who sold me the phone added a line to my account and attached my trade in to the new line. I was told the new line is costing me $20 per month and I cant cancel it or I will lose my trade in. The only other option is to return my phone with all of the original packaging which I no longer have. The trade in was supposed to be a $19 credit per month but now I have an additional $20 charge per month.

Austin has helped me 2 times with my new phones. Friendly and knowledgeable. Thank you so much Austin!

Staff in store welcomed me when I walked in and were very helpful.

Ive never been to an AT&T where I had to give my license in order to know if a phone was in stock. This guy here was absolutely rude and probably profiling because he didnt think I could afford it.

Great group of people really interested to help me get the best deal for my money

The staff at this location is remarkable!! Huge props to Marquez, Jeffery, and Deandre for being nothing less than awesome!! Marquez was so knowledgeable and help me set up my daughters phone seamlessly! He went over and beyond to make sure I was taken care of! His customer service was over the top excellent! This location has the best employees and that’s why I will not go anywhere else! If I could give more than 5 stars, I would! Awesome job guys!!

If I could give 0 stars, I would. Worst service I have received in a long timeWasnt greeted well at door, whenever I was acknowledged the employee was terribly rude. Second employee in store never looked up from their phone the whole time I was in store.

Staff was glad to help with a dying phone. Excellent experience.

Do not go up there and ask for deandre. He completely messed up our phone bill. Upped our price on one bill more than $200 just to swtich to a new plan. Seemed like a nice dude until he blamed us for the mistakes he made. 3 years in the phone business and knows it like the back of his head he says but can’t take responsibility of his own wrongs. Also was very rude on the phone with us and told us to never call them back or show up at the store again. So being reported to higher authorities it is! DO NOT recommend him in any way. Only putting one star because it doesn’t let you put 0

Waited less than a minute for support. Class act Representatives. Did a great job assisting. They provided many options and were very knowledgeable. I know if I ever have any future issues, I can get them resolved here.

They told me what I needed I think they should know a little bit about all their phones. I think they say they dont know about your phone hoping you will buy a new phone. One guy didnt act like he had the time of day for me unless I was interested in a new phone

Big shout out to De’Andre at the Midlothian ATT store. Thank you for helping me with my phone issues. You are so professional and patient. I truly appreciated your help. You are a great asset to the ATT Team.Thank you again.

They are very helpful and polite

Always slow and never seem to have more than 1 person working. Plan on waiting for hours to get a phone issue resolved.

Clean and courteous staff, DeAndre answered all of my questions.

We consistently go here for any of our AT&T needs- both De’Andre and Jared are the best! They always make sure we get the best deals, quickest purchases and best customer service!

Amazing fast service and quickly solved my issue, Deandre helped me getting a new phone and transferring all my information I will definitely be back at this location thank you so much.

My wife went in for a Note 10 Plus, but instead of telling her they didnt have the phone in stock, the dishonest sales rep sold her the Note 10. Now they want me to pay a $55 restocking fee. They are now punishing me for their dishonesty. My next call is to the Better Business Bureau. My advise to everyone is go some place else.

Jared was awesome. Knowledgeable and patient with my many questions. Definitely the easiest and quickest phone purchase I’ve ever had. Well done!

While the store is hampered by anti-customer corporate decisions (preference for new customers over long-time loyal customers), the staff at this location is are very friendly and helpful. Michael, in particular, went above and beyond to help get my new phone set up. Very much appreciated his extra efforts on my behalf.

I met someone at this store because I was purchasing a used phone. Brandon was the employee who assisted me. He was patient, knowledgeable, and thoroughly checked the phone to make sure it was clean and it functioned properly. I highly recommend this location because the customer service is on point.

Jared is absolutely the best! He helped us so much to get fix our phone when no one else would even try. He is such a good employee and really took his time with us. We will be back to this store because of his excellent service.

Our representative, Marquez, is the most intelligent, mannerable, and caring rep we have ever had. We came in for two phones and purchased three because of information and options that he provided. I am so glad that we “just stopped in to check” that day. We love our phones and this is our new store.

De Andre and the other rep were very helpful

We came to this location after visiting the Waxahachie location because they said there was nothing they could do for me. This location in Midlothian has always went over and beyond to help us with our account. They really take the time. Thank you Marquez!

The Waxahachie store refused to help set up a new phone for me. I called Midlothian store and they said come in no problem that anyone in the store would help me. Both phone and in store service was professional, polite and eager to assist me with both a purchase and set up.

Marquez was super helpful and fun to talk to! The only AT&T store I’ll ever come to! :)

Good customer service. Always helpful

These guys knows AT&T product really good and their customer service is great

I visited this store while visiting family locally. I’m very impressed with the professionalism and knowledge of the manager Jett. He took a really bad situation I am dealing with and made the whole process stress free and easy. Dealing with me is not easy and he was patient and understanding. Wish this store was back home. Highly recommend!!

Put wrong glass on my new phone and wanted to change me again to fix the problem

Just worked with Lauren on upgrading my phone and she was phenomenal. Friendly, knowledgeable, patient with all my questions. The whole process was so smooth and easy. Highly recommend!

Austin and Jarret were Great help!!

Michael was the sales rep that helped me trade in my phone. He was friendly, knowledgeable and helped me get out of the store quickly!

Employees are not tech savvy, but they are friendly and try to help the best they can.

I came in to do an upgrade. I didnt know how everything worked on the At&t next plan. The rep that was helping was very helpful and patient making sure I understood everything. The entire staff was very friendly and welcoming. Ive never had such a painless and easy experience doing anything at an At&t store. I would highly recommend this store to everyone.

Jett, the manager, was wonderful. He can explain things where I, a 70 plus widow, can understand them. He helped me u deed tans some recent changes to my bill and showed me some short cuts to save money.

Did curbside pickup. Waste of time there is no curbside has to wait 30 min to get my order.

Great staff. Better than any main AT&T store I’ve been too. My family and I will only go here from now on. Thanks!!

Asked for help and they didnt even hear from me just said call the customer care

This store has awesome service...Thank you so much

Only one guy I would work with he always finds a way to help me out, just wish they wouldnt move Mo around so much. Great service

Mo was the best Im not going anywhere unless Mo is there to help me out. Great lad

I just had the best customer service experience ever with anything related to AT&T, thanks to Johnathan! If you want someone helpful, knowledgeable, smart and resourceful - he is your guy. I appreciate him looking for ways to save me money, putting complicated terms into simplier ones for me (I need it) and enjoyed the pleasant conversation. I did go on a Monday morning, so the store wasnt that busy. Be advised though, this is one of the busiest stores in the area, so you should expect some type of wait in the afternoons and weekends. Looks like you can make appointments for things online...

Brandon was a thorough professional. Thanks.

Cool staff. I ran my phone over and they helped me get a new one without paying an arm and leg. Will be going there from now on. Thank you

Wonderful staff.They exceed many expectations! The staff are always willing to give there personal time, and not rush off the their customers.

Great experience! Went there to upgrade my phone. Unfortunately, they didnt have what I wanted, but without my even asking, they called the Ennis store and asked them to hold what I wanted so I could go get it. Not many do that anymore. I wish I had gotten their names, but I didnt..... but thank you!

I WAS IN THE STORE ON 3-25-2019,MONDAY.TWO EMPLOYEES HELPED ME BECAUSE I CAME IN TWICE.THEY WERE EXCEEDING NICE,PROFESSIONAL,HELPFUL.THEY WERE VERY PATIENT WITH ME.I APPRECIATE YOUR STORE AND YOUR WONDERFUL EMPLOYEES..THANK YOU REBECCA OLIVER

Special Thank You to Beth at the AT&T store in Midlothian, Texas for taking care of us. This is our first customer experience with AT&T and Beth was both professional and thorough in helping us through the process of ordering Dish and internet service.I would highly recommend the service at that store....

Have made a few trips to this location after awful experiences with the cedar hill and Mansfield locations. Cedar hill and Mansfield never made my wife and I feel like we were appreciated customers. They were rude and only wanted to upsell us. Both times in midlothian the reps took the time to explain everything and give us the best options that suited our needs. Very pleased. Highly recommend.

Special thanks to Jordan today for all of his hard work and out of the box ideas to download contacts to Tommys new phone.Would also like to thank Reid for helping with purchase and set up of Tommys phone last night. While Im giving compliments would also like to thank Loren for all her work and smile as I have made drop in visits to learn about my phone. These employees make ur company the reason we use at&t our choice.

Jared was GREAT. He was very nice, friendly, went out of his way to trouble shoot a problem that he or his tech support had seen before. he was great with my kids and even answered several questions while we waited. I would defentially travel to the Midlothion store for his customer service. even the other young man that was working with him provided suggestions and support. Best AT&T experience ever!!

Purchased the IPhone 11. The manger was very helpful would recommend the store to others.

This store has always given the better service of any att around. Staff is always polite and helpful.

THIS IS NOT AN AT&T CORPORATE STORE!!! Didnt find out until we had been there for 10-15 minutes that this is an authorized retailer. Have never had as much luck with that as the corporate stores. They also will not honor Amy corporate discounts you may have established with AT&T.There are also going through a change in ownership thats effective the end of the week. On Tuesday night when we went in they had no computer system available and said they probably wouldnt until the weekend.... Thats gotta hurt business! They couldnt do anything. Also had zero stock of iPhone 6 in any variety.It was after 8:00 pm so we ended up at Best Buy and it all worked out.

They were very busy when I went! Took them a hour & a half to get to me. But when they did, they address the problem I was having with my phone & where knowledgeable & very kind & helpful!

Very disappointed in my visit to this AT&T store. I have been doing business with AT&T for years and have never damaged my phones or needed extra assistance. I went to this location when my phone was having “service” issues and not only did the employee give my phone a false diagnosis... but they also made it seem like I HAD to buy a new phone to solve the issue. Luckily, I took my phone to get a second opinion and want to know what the issue was? My SIM card was damaged! A $5 fix!!!!! Thanks for nothing! Do your research people!

Great store. Always clean and sales reps are very nice.

Just bought a new iPhone 6s Plus and they highly recommended a Pelican waterproof case that was very pricey. I purchased because they said it was the best. Problem is you cant hear or be heard due the waterproofing. I called the store and they said there is nothing the can do. I have literally had the case two days. Not happy bc they are selling people expensive products which they dont stand behind.

Don’t waste your time here. Go to an actual ATT store! Useless people.

Reid gave us excellent service today. Reid went over our entire account helping us to understand each charge. Thank you, Reid.

After 3 failed attempts to resolve BOGO deal issue extending over 7 months both on the phone to ATT customerservice and once in the store, I have to go back again to wait for employees to have access to an escalation form. Not fun. Praying this gets fixed after tomorrow.

I have been waiting for 1 hour 30 minutes. When I first walked in there were four sales people on the floor, with 6 people in front of me in line. Ive watched 2 sales people go on what I guess is a break at 5 oclock, what should be viewed as prime time for sales. In the hour in a half Ive been waiting a total of 2 people have been helped, with a handful of people walking put due to the wait. Im here to return a phone that I dont need, I was going to give a shot at selling me on why I needed the phone but not anymore. And before you ask, I have to return it today or itll be too late and Ill be stuck with it.Take your business elsewhere!

Staff was very friendly and helpful. However they do not carry screen protectors for my phone even though I bought it there.

I have had such a great experience both times Ive been here. They always go beyond my expectations for them.

Broke my iPhone so went there to buy a new one out right. I asked them for the exact same phone. They sold me a phone with less memory and when I figured it out a few days later, they told me it was my fault and Ill have to pay 35$ fee to get the phone I originally asked for. I thought they were the product experts, apparently they are not. Do not expect good customer service here after they have your money.

Nice people. Very helpful.

We live in Waxahachie and went to that location, it was HORRIBLE. We walked out and drove to the Midlothian location. We were greeted as we entered the building at the Midlothian location and Armando Martinez helped us. He took the time to go through our concerns. We were in a tough situation with the phone we had and he handled it with a smile on his face and superb customer service. Did not rush us at all and gave us plenty of options that best suited our current needs. He was very knowledgeable. I highly recommend this location and this ATT employee. Truly the best experience we have ever had with ATT. We will now drive the extra miles to go to that store ONLY.

I went in for a new phone and ended up with a free iPad mini! Great customer services. They went through and got me all the discounts and free charging cords too

Couldnt be more happy with the service and knowledge of the reps at midlothian. I am very pleased I stopped in with them today.

Very helpful. Quick and satisfying service.

It was very easy and the employees where very helpful.

Great experience all the way through.

Absolutely the worst experience we have ever had with att. I cannot believe this store is still open with how horrible their service is. Save yourself the trouble and drive to the Waxahachie store or another real att store.

Staff was super helpful and gave me plenty of options for what my situation. Thank you again for you guys did 👍🏼

Helpful staff,and short wait time

It has great devices

This is not an AT&T store they are just a store front for Spring Mobile with shady practices. The employee I talked to was rude and when I asked to speak with the manager, the employee told me to take it up with AT&T. I said ok I will and then all of a sudden the manager shows up and tells me about all the policies when asked where the policies were located I was asked to leave

Ive been here twice and each time theyve been very helpful.

People are great.At&T charged me 888.34 for my hot spot.???The great thing was the bill be for that one was 400.00 love my internet.😔

My go to place. People always super nice

Wow, not sure what happened to this store. Not the same customer service I’ve always got. Very disappointed.

Always have good experience here

Love this store. Thanks again!!!

Excellent service by Jared. So glad youre in Midlothian now.

Im not sure if this is a real Att store.i walk in no greeting, I stood in the middle of the store for 10min. No one from the sale team said anything. The day before I went to the Att store in waxahachie there is always someone that at least greet you.This may sound like just another bad complaint,but I work for Att,and I know what the company go for when it comes to customer service.

Jett is the man ! Great service!

The employee that helped me was VERY friendly and professional. But he could use a little more knowledge on the products and services AT&T offers.

Pleased with professionalism and service of this store.

Sunday staff at Midolathian not interested in waiting on customers. Sad!

Poor customer service. Reid is the best thing at this authorized retailer.

Closest store that I can go to when my daughter cracks her phone to get a new one.

Best store around.

A pleasure to do business with. The manager Jett, has always been very patient and has helped my family on many occasions.

Dont waste your time.

Always helpful and great staff to work with!

Came in because my phone was freaking out and the dude helped save my phone. Super thanks