Menissa Martinez was amazing! This is the cleanest most organized store I have ever been in! I got my truck in 15 minutes because Menissa was so organized! I highly recommend this location!

I dont really like to post stuff like this but the manager (I Dont know her name because she did not bother to give it to me) needs to be stopped.Worst U-Haul Location ever, once I got there with a reservation number in a text message with their address and everything the manager in the front did not care to even hear or look at the message and let me know they had no trucks available while having 3 parked outside and when I told her I spoke to someone in customer service to reserve she goes but you didnt speak to me like if its not her I spoke with she didnt care about it. Then when I ask if she can help me look for one at another location, she then lets me know that I have to call the same number I called or speak to the same person because she doesnt feel like looking for one.To top it off she then lets me know I am the 5th person to come in AGGRESSIVE and tells me Im being disrespectful towards her. If im the 5th person to complain or come in aggressive then maybe shes the problem. DO NOT RECOMMEND THIS LOCATION TO ANYONE or maybe they should check their manager running it.

Everything was good. No dificul to go inside and it has good protection.

Customer service was not good. The rep spoke very rydly to the customers in front of me as if they we not literate. It was a non English speaking client asking question d to her daughter as she should. While the clerk repeated answers with a demeaning attitude.As for me I was just as dry as she was, and responded to all her questions with its on the online order... I Belive you see it in your system correct? “Not one to give others a hard time, but this clerk should be trained on how to treat the clients that help her have a pay ck

The Manager Menisa is the nicest person, always so helpful and great customer service, now, on the other hand Amanda D. Attended me twice, and both times had the worst attitude, unhelpful and texting and talking on the phone the whole time while she made us wait. Makes me not want to come back to this location just because of her. She needs customer service training.

I am a long-time holder of a rental unit at this U haul facility and it brings me satisfaction to write this review along with the high rating I have provided.Today, I had some general questions about my rented Uhaul space where I keep much of my musical equipment. The manger of this facility, Menissa, graciously helped me with my needs and provided the kind of service both expected yet not often found at rental locations such as this.I hope that Uhaul sees this review and continues to have person’s like Menissa at their helm. Strong leaders are far and few but even more so are effective communicators.

Bad attitude of sales girl. They really need to get someone friendlier at counter. And above all the girl did not wear mask

Convenient location Good people but the roads get flooded.

Im very satisfied with the service that they have very attentive and friendly staff that I rented a U haul van to move my stuff from one place to another very convenient and I recommend this place to anybody who wants to rent a U haul!

Unfortunately there’s only one person working and he is just speaking in Spanish to someone else will not assist me even though I completed online check-in and all I need is the key. I wish there was a closer U-Haul to me because this location never fails to take at least 45 minutes for me to pick up a prepaid booking. Every single time they have to re-get all my information even though I saved it the last time and it saved in the app. And they just are really rude overall. Typical Miami.

This place is not at all what I have come to expect from a U-haul moving and storage store. It’s more like a neighborhood dealer. You go in, they have a few boxes and some tape but absolutely no trailer or towing supplies of any kind. What’s worse is you can’t get a hold of the stores directly anymore, they go to a call center so you can’t check stock to decide which center you want to go to. Overall, I won’t be choosing U-Haul anymore for my trailer supplies.

Young lady who attended to me was very nice. I was in and out in 10min.

We had a amazing experience today at Uhaul. Willie was exceptional. Great energy, customer service and extremely helpful. This is now our Uhaul of choice. You guys are lucky to have Willie!

Today I went to rent a truck with my step dad and when we went in the employee behind the counter wasnt wearing a mask. We politely asked him if he could please wear one before he helped us. He was very rude and did not at all react professionally. He raised his voice and said he had approval from his superiors to attend customers without one. We were desperate so we rented out the truck but the experience was very stressful and the service was terrible. Wearing a mask to make customers feel save should be enforced. Then again I guess common sense isnt really that common.

The young lady that assisted me yesterday was very helpful and detailed. Thanks

Good people there very kind and excellent service

Went there on July11 and the entire experience was horrible! The guys behind counter (last name maybe Mccony) wasnt even wearing a mask! How you can allow a staff who doesnt care his customers health working here?? And he was soooo rude I showed him my reservation paper and tried to help him find my information easier. However he asked me whats this? I dont need it. You just tell me your name and phone number. Well I dont know if you think this is the proper way to talk to a customer I felt it was really offensive and rude.Finally I didnt get a truck cuz he told me they messed up the reservation and double booked another customer came earlier than me so they got the truck.It took me another one hour to find a truck 5mils away and had to pay extra hour to the moving helpers!!!If any of ur manager or supervisorcan see this review, I need a explanation.

Greate place, good attention and quick services

Wonderful, exelet customer services

Ok to start off mobile pick up is a total crock of you know what. This facility just does not have the ability to let you do mobile pick up.There is no parking for your vehicle, you must go inside for help. This is exactly what I wanted to avoid. Of course when you get inside there is 1 employee working for the whole store. I ask him why I can’t do mobile pick up and he tells me “I don’t know some times I guess”. That doesn’t make any sense to me, let me know if his response make sense to you .... also there is pretty much no way to get to this location without going through concrete dust, huge puddles, pot holes and gravel.. you will need a car wash after leaving here.

Been there twice last week. Two different employees not wearing face mask while helping customers in close quarters. Worst part I just noticed that they have a sign saying you are required to wear a facemask at the front of the door.

Small store but lots of boxes, which is all I needed. They also have recycled boxes in the back... For free. The staff is very friendly and will help you out to the car.

Very happy with my experience here. The staff is extremely professional and goes above and beyond to help (especially the manager Jean!). I highly recommend using this branch just because of the staff!

I bought some wardrobe boxes here, and that day the printer was broken to get a receipt, the guy that works there told me he’ll email me the receipt and never did. So now when I went back to return the boxes to get my money back they didn’t want to give me my money back. So at the end they kept my money when it was there fault i didn’t get a receipt. 🤷‍♂️ Not cool U-haul fix this issue when the printer aint working

We rented a truck from them that was full of machine oil on the bed of the truck. Unfortunately we didnt notice it until we started to see the marks on our tile floor. We found out when we unloaded it, that it had ruined our couch. We contacted them when we realized but the truck was a 1/3 loaded. We had moves working and they could not tell us when they could replace the truck. We asked to have the couch replace given it was their fault for not inspecting and cleaning the truck from the prior rental. They offered $162 in a rental credit!! Im going to have to take them to small claims court. When I get done I will post all information needed so that you may do the same. You have been warned. Go elsewhere!!! These guys are no good!!!

U-Haul Is a great company. Unfortunately I cant say the same about this location. I just rented a truck from U-Haul and they sent me to pick it up from this location, which they have done for me several times in the past. Denmont a year from this please since the minute I got back to return the truck he was looking out to overcharge me for something. They lied on the pick up time, so they were trying either to charge me an extra day or extra fee for gas ($30 on top of the remaining 2 or 3 gallons of gas. When you are picking up from this location please be very careful. I just hope not all of employees from that place are like that

Talked to Jim the beginning of Feb for a truck reservation and he was very polite and knowledgeable. I had a negative experience with uhaul a few years ago but I have to say that after all was finalized i am again a loyal customer thanks to this one Uhaul Store. THANKS!

This is the worst storage unit I have ever used. They have the worst customer service. Its completely out of the way. When I arrived I found out that the elevator is not even an industrial/commercial size, which makes moving more difficult and take longer so it cost more money for me to move. The elevator is always broken as well. And today I was moving some things and got stuck inside. I called the office and they didnt even check if I was ok. I saw an employee walking around on his phone. Didnt say hello or ask if I was ok from being stuck in the elevator.

Great service

Willie Shine was amazing

Great Service

Customer service is terrible. Made a reservation over the phone and the lady who took care of it was very disrespectful. Need some urgent training or fire her.

The manager is rude, racist and unprofessional, will never return till that person still work there

Rude over the phone. I won’t even go to this location.

Terrible service. Never again.

Under employed mediocre service 24 hour drop off is nice

Friendly staff, wen in and out, no hassle

Great place, great staff

Good service.

Quick and attentive reps

Fast, quick and easy

Slow service

The attention is first class, a beautiful lady who attends the counter and the charisma and service she provides is unique.

Very practical in doral

Always a facility to rent which is what one is looking for.

Ana stuff uhaul

Excelent service

Good service and attention is good

Excellent place