I got there exactly at closing time and they let me in with a smile. I apologized about arriving at closing but it was URGENT and promised it wouldnt happen again. GREAT CUSTOMER SERVICE 5*

If I could rate them no stars I would!! Horrible experience!!! The cashier and manger were very rude. I came for edge control and the price had said 8.99 on the price tag. When the cashier rung the price up she said it was $11.99 without tax included. She said the price tags were wrong and they didn’t change it from two days ago. They try to get customers over basically. They won’t say anything unless someone points out the price. That’s not my problem that they didn’t change the price tags. If it said 8.99 it should have been no more than at least 10 with taxes included. I’m not complaining about paying for it but they didn’t honor their price tag. I also experienced them mugging and being rude to me and my mom’s friend over them not changing their price tag on their products. Will never come there again!!!!

Excellent service. You are greeted immediately upon entry by helpful and knowledgeable members of the staff. It is always a pleasure visiting this location.

Friendly, good prices, and well stocked.

The store always crowed with boxes in the isle can barely walk threw the store. It is difficult to get help. No one is ever around. A person at the door standing in the way which makes it difficult to walk inside. I will not be returning.

The people working there have very good manner

I love their wigs but the service is slow at times. Dont stop at this place on your lunch break! Lol

Friendly staff, excellent customer service, clean and sterile facility.

Wide variety of all hair care products and so much more!

A bit pricy but ok

Nice clean store with good quality things but they pricey and bad customer service

I love this store I found everything I need

Price are too expensive for oils and other products, but the hair is fair price

Today my experience was good, much better than the usual.....helped by a young man who was very professional and nice, please keep him around. There is an older Hatian woman who sometimes work there(they say she is the manager) she is the absolute rudest manager I have ever come across. Nonetheless I like Elegant Beauty Supply stores.

I went to this location to purchase a couple of wigs. The young lady that helped me out was very patient and professional. I would recommend this location.

Horrible customer service. I was going to purchase a 28 pieces ., but after the associate took my hair to the cashier, I asked why are giving him my hair ? Her answer was it’s company policy, Do they really think everyone steals . I politely left the item . Not spending my money where it’s not valued and treated like a thief !! It’s too many beauty supplies around ., never ever will I come here again !!! 👎

There was a young guy there that was super helpful and kind when I had no clue where to get what my mom told me to buy for her. The prices there were pretty good too

A convenient place for my hair needs, admosphere is omg really fantabulous, I love the gospel music 🎵🎶🎵🎶 I feel so comfortable, safe and relaxed when I go to this establishment.

They have everything you would need

Question? Do you carry Ash Blonde Or Lt.Blonde clip on Pony Tails ? Straight, Curly, Long & Medium. ????

Nadine is an exceptional employee. Willing to go above and beyond for a customers needs. Very professional & with a ton of energy with much integrity. I came inside to try on a particular wig & she was beyond amazing. Willing to take her time to educate customers on the particular wig and styling that is suitable for me. I appreciate when people like nadine take pride in their work & its rare to find passionate workers that show much promise in their customer service delivery.

Very Impress with this establishment. THANK YOU for Great Service, hard to find these days. Greeted upon entering the store, felt WELCOME, not like a inconvenient but need your money. Was in a hurry, but cant wait to go back to really browse.

I had a Funeral to attend and it was the day before the funeral when I walked in and needed someone to help me with lace wig I purchased previously but just needed to get put on. Nadine was at the register and from the moment I walked in until I left, it was awesome cx service. She took the time to get my hair done and did an excellent job. I Have noticed after asking around how much these ladies that assist with putting on wigs inside these stores actually make and realize they may only receive $5 of the total amount charged. Very disappointed to hear that and believe those doing hair in the store, who drives more business to the store by the way, should be paid more from the money that the store receives when one pays to get their hair done. To Nadine, and everyone else that worked to make my visit a pleasant experience, thank You!!!

I was coming here for the longest but then I realized their prices are much higher than competitors... So I have to go where I will save a buck or $5.00!!

The new workers and staff that is there does not have the family feeling like the old workers Please bring back the family feeling

Friendly customer service. Very clean enviroment.

Love this place

Kind and helpful

Everything 🤗 you need its there 😲 just ask

This place is extremely stuffy and overcrowded with claustrophobic aisles to squeeze through several times as i was walking about the store trying to find certain hair products and extensions i tripped over merchandise they had out in the floor not safe especially for a 7month pregnant patron and im not even as big as The average woman this far along. To think they dont even have the shelves properly stocked in the back for sales items. Though the staff did help me they didnt seem happy about it

This location sells EVERYTHING purchased this hair from this location to do both these styles

They had all of the products i needed and the cashiers helped me to find anything i needed and had great customer service

My mom whom has a mental disability came into the Miami Gardens store to look for products for her hair and she had trouble articulating what she wanted and Nadine was so patient and stood with my mom until she obtained all 6 of her items. I am so grateful for her and that store as won a loyal customer.

This place has all you need for hair care. I always find my products.

I just give him a big shelter than a big world because they deservedly so nicely friendly quick all things good in there its a good little package to go to get your whatever done

This store is small and hot with nothing in stock. You get what you seeLook how long to respond. A whole year. That lets you know exactly everything you need to know about a company. NOT GOOD AT ALL

Excellent service. Friendly staff, knows where products are located and offered to help in trying new products and joining the VIP Membership. Good job!

The ladies are so helpful and courteous I love this beauty supply fully stocked prices are the best in the area go see for yourself trust me you will love the experience where your beauty needs will be fulfilled thank you ladies @ elegant beauty

I would give it 0 stars if I could. I walked in at 9 a.m on Friday 11/02 when they opened, I was greeted once I entered but that was about it. I normally do not get extensions and I was completely lost and with the store being empty with 3 employees, I could not get anyone to give me the help I needed. I politely walked out and took my business elsewhere.

I just love this place.The girls greet you when you come in and the man at register is always nice helpful and friendly.They always have everything in stock#1 place to go for hair items.Only thing not making them 5 stars is the synthetic wigs are a bit too expensive for me.

Nice place! Very well stocked! Very well organized! Helpful people! Ashley rocks!

I love to shop here its very convenient. I come every Saturday afternoon afer work & the ladies never fail me :) will refer family and friends.

Good customer service

I would like to give both Coke and beauties that I visit 5 stars because I made a comment when I went into the Elegant Beauty on 183rd and Northwest 2nd Avenue young lady told me to call the other Elegant Beauty so Google the number when does the young lady that was working there told me maam come over here let me help you out and assist you because I started to walk out of the store once she told me that I was looking for a product and I asked her could she call the other store to see if they had the product so I dont make a blank trip and her response Ware Google the number and call them yourself so there was a young lady named v e l i n e and aquisha or Alicia I think was the manager call me over to assist me the proper way after assisting me I went to the one at 163rd Mall and they gave me service before I can even get through the door good good afternoon maam how can I help you thats what you call Great customer service I recommend anyone to go to Elegant Beauty cuz even if they have one tiny flaw they will fix it immediately right then and there

Good service

Great Customer service. Employees and manager were very considerate and helpful.

Great experience !! This lady with glasses, pretty red hair and nails was amazing !

The employees are very helpful and go above and beyond to make sure you are happy with your purchase. This is MY place now.😀

Whenever I need a certain color of braiding hair I always go here because I know they will have it! Best beauty supply store in the area! Very reliable.

This store for me is very convenient for me. I usually spend about 45 minutes shopping for things I don’t need, however these two girls provide excellent service to me, Bernie & Asia. I look forward on shopping here again ! Thank you ladies.

Excellent service

Great place to shop. Great deals. Please check out some of the new lines of items.

Staff is always friendly and helpful and with me patient.

Stocked with all the products I was looking for. Had great assistance and patience with an employee named Asia. I’ll definitely be coming back again.

Very patient people amd amazing customer service. I love shopping here! Woot woot!

They always have what I need

A bit small but packed with products

I am giving them this rating because i told the young lady what i was looking for and actually retrieved it from the stock. Thank you.

I love this store . The girls are so helpful and patient and the store is filled with a friendly atmosphere. This will always be go-to store !

Willing to assit you. Love the Atmosphere of the workers.

Great hair selection. The ladies that work there are extremely helpful & friendly.

Very nice beauty supply store, I can find everything for my hair!

Good place to go for hairdo yoh guys sell contacts.??

Very stocked beauty supply, you can find just about anything you need.

The young ladies in there were courteous and professional!!!!

Always very helpful when I visit

This place is ghetto and this small location does not have variety.

The young ladies a very patient and helpful.

It a great place to go to

Great customer service!! Will be returning for all of my hair needs!

Convenient.

If you dont shop here then youre definitely missing out on deals !!!! The products and the staff are awesome.

They are really nice people and stocked nice!

The employees are rude and not helpful.

Organized, product variety and nice staff.

Is a paradise

To crowded!!

Great customer service.

For most of the time you can get whatever you went to purchase

Nice place good workers

Cons: No prices on anything, not enough staff, no one asked if I needed help.. Pros: The cashier friendly and store clean.

Good store to shop!

Best Beauty Supply In Miami Gardens

The ladies are helpful and pleasent

Nice helpful staff

They are very helpful

This place has the worse customer service from my experience! That Haitian manager needs to be fired! Disgusting....... Thats all I will say

I have a hard time getting what I need

Staff is super helpful and friendly

Nice selection

The place is very crowded

Love this place

Kind of expensive

Good

Always have sale

Do you guys sell contacts?

Products I need

Great for women

Great supply store

Bargains galore.