The Apple store on Lincoln road is very efficient, and courteous. The issue that I came in for the iPhone 11 Pro Max, was a unserviceable. To Apple standards. When third parties tampered with the iPhone 11 Pro Max, Apple would not touch it. Please be aware from iPhone XS 2 the latest phone Apple has installed a virus that can only be removed by them. If your battery becomes defective and you try to have a third-party to remove it it would not allow your phone to charge the third party battery. It must be done by Apple. Please do not go to a third party to have your battery replaced. Go to the Apple store. To replace the iPhone 11 Pro Max battery cost estimated it at $70.00. Genius Wilson did his best to try to get the battery replaced. I spoke to his supervisor, Khristy and she explained that there were other issues as well with the iPhone 11 Pro Max. So I understood, and rectified the issue with the iPhone 11Pro Max.

Bad service or better yet no service. Once upon a time there would be a greater/ friendly person at the front. now its a stern security guard offering a cheap mask. mandatory to shop. once you accept the cheap mask you are left with no help, everyone seemed too busy even tho the store was not so busy. wont be back.

I had absolutely no problem walking into any store around Lincoln Road without wearing a mask; however, as soon as I walked into Apple, I was bombarded with requests to put my mask on, when I didn’t put on a mask ( I didn’t have one, because masks aren’t mandated in Florida ) they kicked me out and refused to offer me any customer service.

Bad service, also they ask for mask even if you’re fully vaccinated.

I had issues setting a new email in different devices and also needed to activate vm on a second line on my phone. It took a while to get it done, but thanks to Ana, Andrea and Angela I can access my email on the different devices and won’t miss important calls with the new vm. They were not only extremely helpful but patient and very nice to work with. Thank you!

Wanted to buy a Apple Watch, but in the end walked out without one. Sales support was not very helpful in finding out what was available and what i wanted

Amazing experience, the customer service is great and the place is very friendly.

I am so appreciative to Ms. Marvisha for her wonderful, professionalism in the Apple store. She helped me with my phone get into Apple ID and google account. She is so kind and tolerant and very clever. She really worked very well for apple!

Apple is on a decline. The best part of my experience was being told to stand in a line to pick up my order while managers and others stood there doing nothing. I was a bit early to pick up my order and someone there told me there was nothing he could do until the order popped up so pretty much he did not find a way to yes at all. every Apple store is full of lazy people who don’t know anything anymore. A customer had a meltdown in the store the same day I was there because of the same reasons

The best customer service I’ve had in years. Being in luxury hospitality myself I can definitely say that I wanted to hire these 2 gentlemen that assisted me. The entire team was great but Wilson and Oliver simply true professionals and very authentic.Keep it up Apple!!

Fantastic service. Very friendly. I do not remember the name but the guy in a wheelchair was exceptional. Provided all the information and buying options. The hours, however, are incorrect. They closed at 7 on Sunday

Great to see Apple stores open! Very helpful and enthusiastic staff!! Easier if you get an appointment beforehand

Great service! Easy in and out online shopping experience with in store pick up.

Todey Saturday September 11 at 10,20 am, They are closed, web show open now, and the security had a lot Attitude, Please fix the web an respect the your costumers

The security girl in the back door is the most rude person I’ve ever met. She screamed and sweared at me for waiting for my family outside the door . They were waiting for 45 minutes with an infant in arms with no help whatsoever to pick up a product that was paid for already and for which we had appointment . Interestingly she only screamed at me out of everyone for being in the car, out of 5 cars in the front . Probably she just hates pregnant women . Absolutely deplorable !!!

You must make sure you have need to go here. There is always limited parking available here. Most people are walking to the businesses they are using. Take public transit to this location.There is one of the biggest Apple Stores here.Have advanced reservations before attempting use of the store.

We’re traveling and stopped in the store. Karen helped us, she was so helpful! Answered all my questions so knowledgeable!

Easy in and out to pick up an on line order, parking lot right in front of the Store.

Apple- say no more - amazing

It’s all in the details. When you buy the VERY EXPENSIVE apple care they tell you. “If your screen breaks just come in and we’ll fix it on the spot”… your screen breaks, you come back, and they tell you “you must email this company, they mail you the screen and then you bring it in”.. are you guys kidding? I paid for this protection to make my life easier, not to add more emails and wait times. As usual, thank you apple for screwing yet another customer with fine print.

The worst service of any establishment existent. I would rate them 0 stars if I could. Don’t bother wasting your time.

Its a fast store

Nobody wants to attend you in Spanish. So much Latin tourism in this city who comes to buy and they dont have enough customer service in Spanish !!!! But then we were attended by an Argentine guy (seller) extremely impeccable, his customer service, fast, he knows a lot about his products and a very nice person.

Nathan the manager had a really nasty attitude from the get go without any need. I always do a lot business with Apple Miami Beach and this is the first time someone treated me this way. He must have personal problems but I’m sure this is NOT the type of service Apple is looking for their employees to be providing. SHAME ON YOU NATHAN.

Personal is very friendly especially Apple advisors are very attentive and quickly it was a little bit crowded that Saturday evening as it was pouring rain he was very cold inside and chili I also saw a lot of children running around and very busy place I also was able to participate in photography class using an iPhone 7 I wasnt very pleasant experience I will definitely recommend to go to these Apple Store

Great customer service and I was out of there in a hours thanks

Michael S. in the Service department was amazing! I had an appt at 7pm and he was able to see me before my appt time. he was very nice and helpful !

Allowed walk ins and their customer service was perfect very relatable work staff

Very friendly. The helped us twice without an appointment. We are from out of state and the phone just went crazy and the staff did not hesitate to help us on both days and resloved the issue.

Very polite and helpfulThanks!

God bless the man who stood up against your mask bs.

Really good place for purchasing Apple products. Very kind staff and Covid procedures

Excellent service...but if you are thinking to go...so first go take your ticket and keep shopping until its your turn.

Horrible rude Johanna all the team lies and NO solution got a phone with a definite by apple and all their do is make you call apple support on the phone after waiting for an actual appointment. Authorize stores by apple are not supported by them ? no solutions whats so ever dissapoined .

Loaded with shops and restaurants . If you like to shop eat and drink thats the place to be at

Great customer service from the beginning to the end of my appointment to fix my laptop tonight. The gentlemen: the doorman was very polite then Emilio a young man from Colombia was super helpful, kind and professional. Thank you so much for everything .

I been a loyal apple customers for years and just purchased a MacBook Air and a IPhone in the past 2 weeks but this will stop now!! I’m so disappointed and upset about the way they treated me at the apple store today. I friendly asked to return the phone I just bought (they gave it to me without a box!!) and they offered me only 50% of the original price. So they are trying to steal my money?? During a pandemic?? Mind you that the phone is still wrapped in plastic and I didn’t even turn it on once. I can’t believe this. I told them that I’m not happy with the service at all and will definitely leave a review here so people know what they sign up for buying apple products. But the manager who worked there just told me that he doesn’t care about that which clearly shows that he doesn’t care to keep customers happy. What a crazy world we live in! I’m so mad and just pray to God answer them, I have no work and needed my money!! Now I have two phone (10 without box & 12 pro)

Worked on that store for 2 years. The location and Team are like a family. The energy and environment are amazing.

Poor customer serviceMake you feel like youTheir captive.So Discouraging.After waiting 1 hour with the apple employ move me from the front to the back storeI just left without to get any service 🥺

Really mean and rude security stuff. Not allowed to wait for a walk-in appointment although the Sign clearly states differently.

Worst experience, today I ordered and paid for an iPhone 12 pro from the website and I choose to pick up today from store. I even received the confirmation email that my iPhone is ready. When I arrived there they told me that they cant give my iPhone due to many reasons and to call support. I was on the phone for 20 minutes to find that my iPhone was not in stock besides that I even received the confirmation email. they did not even check the stock for me, they said call the support. I did not imagine that,unacceptable!

Great store 🤣🤣🏪🏪🏬

They’re full of it they need better workers and service

We are living in a police state and apple is contributing with the indoctrination, asking to use a mask to walk in your store is ridiculous in the great State of FLORIDA that doesn’t mandate masks.

Rep Gil and Manager Stephanie are pretty bad at their job.. apple needs to step up the quality of hiring .. they have no idea how to provide accurate support... why, after spending hours on the phone with Apple Support and going over everything with them and having been told that I qualify for a free replacement, promising a smooth transaction, I walk into the Apple Lincoln road and these unpleasant individuals think they can make this process all over again and make my experience as unpleasant as possible.. Very disappointed with Apple’s lack of communication between Apple support and these douchebags at the apple store..

After getting my phone repaired, I fat fingered my passcode and locked myself out :( So I went to this store to see if I could borrow a USBC to lightning cable to put the phone into recovery mode and reset it. There is literally a technician standing right next to me doing nothing, with the exact cable I need attached to his belt, but I am waiting here now 20 minutes and have been told there isnt a cable available. I guess Ill have to buy one. Lame.

I just simple loved Lincoln Road!

Set an appointment for 1:15 PM, but when I arrived at the store I wasn’t in the system. I checked my phone only to see that I was sent a text at 1:04 PM saying my appointment was canceled with no explanation given. I drove 30 minutes just to get to this store, and now I am told I have to make a new appointment for 1 hour from now. No effort was made on their part to make things right. This is what horrible customer service looks like.

Standard Apple experience. Very busy as usual too.

When it comes to service they let you wait for ~20 minutes instead of rushing to help

Súper store, nice people

Long and inefficient lines and very bad customer experience. It really makes me not want to buy any more Apple Products. Apple Express has to go.

Bad place to go, go to any other apple store services will be a lot better than this.

Worst apple store, no manners (customer service is bad) I have had experiences on other apple store but Lincoln is bad…..please do not even try to make an appointment to see the genious bar, they would let you wait hours and hours and they will come with an excuse of short staff.

I wish i could give 0 star. During my visit to Miami my phone got stolen, i was close to Apple store and I asked for help: to turn on lost mode since i have no other devices. Just keep in my Apple doesnt care about there customers, very simple NO ONE will help you if simply need to login to find my phone. Unbelievable, i purchased so many products and did not expect this treatment

With appointment is faster- without it is not too nice

Good Business,and customer service to say the least.I love the way they operated the online store pick up.Everything was fast and quick, and handled genuinely as far as profession goes...

I saw in the reviews that lines were long, so I was at the store an hour early before it opened. As the employees were setting up the lines and tents for outside, I asked if I could use their apple watch band measurement paper or device or whatever because I wanted to purchase the elastic band, but I couldnt buy in the Apple store without knowing my size. The woman said they could help me when they opened.When they opened the security guards serve as gate keepers and I told them my issue that I couldnt make the purchase online... the other security guard said I had to wait in another line, which was several people deep at that point. So after no one would just take a few seconds to listen and actually think through my issue of needing to go into the store, I just left.

Amazing amazing amazing!I dropped off my fathers computer, which had stopped working for me after I tried to run an update. My father just passed away in November & I was scared I would lose all his saved photos. We shared this information with Apple who went above and beyond to try to fix the situation without deleting his stuffTo our surprise, they did just that! They saved my computer and all the stuff inside.When I went to pick up, every employee there was kind and considerate.Apple blew my mind with their customer service. This is a huge reason why I choose Apple for all my electronic purposes.

Very nice!The geniuses are very kind!

Apple always has great service and great products. But they literally tell you in the email not to come in early to arrive at a specific time or you would get delays. Only to arrive to have to wait. Kinda defeats the purpose of having an appointment.

I won’t be back at this store the team members act like they don’t want to be at work today I felt so small coming to this store the way I was treated today with all that’s going on in this world today .there was one girl with blue mascara and another lady claims to be one of the managers Andrea I’m filing a formal complaint with apple your products cost too much for this type of discriminatory behavior

Oliver at the Genius Bar gave me some misleading information.He told me that I could get an AppleCare membership throught Apple Support. I called them four times just for them to tell me that it was impossible, that the information was innacurate and that he should’ve never said that.The moral of the story, if you go to the Genius Bar and Oliver is supporting you ask for somebody else, unless you want to waste your time and be given wrong information.

Great customer service at this Apple store. Nice to be treated so awesome especially these days!

Worst customer service ever, the manager is rude and inexperienced in his work. Do yourselves a favor and dont go to this location.

They are open again to the public. Quick and efficient service

Quick fast and efficient service

Said it was open until 10pm, i got there at 8:54pm and they didn’t open the door. They said no we’re closed!

Great experience! The employees there are super helpful

The people who work there are kind of rude, but the overall experience is good

Worst customer service ever. Genius Bar was very unprofessional I went in to get the small glass on my camera replaced and they wiped my iPhone to factory settings without informing or warning me. I lost all data . I brought up this problem to the general manager and they were just brushed it off.

Lucia was a very helpful genius bar specialist, always smiling, happy helping customers. Even with the best dancing attitude. Thats why I love coming to this store in the entire Miami area because everyone here it is so helpful. She type extremely fast on her ipad, and she was able to detect all issues on the iphone. I could say that apple should keep this great employees that really love what they do. I wanna thanks again to the manager of this store for hiring people that has the proper training and with the best strategies of solving customers issues. Lucia until next time 🤗

Everyone was very helpful.

You can never contact this store after you dropped you laptop at their genius bar. They dont have a phone number and never reply the email. My laptop is there for more than 2 weeks.

Even with an appointment you have to wait. The process will make you go through 3 people minimum. The key word in this store is patience!!!

My i phone working better then my husband android thank you for the help guys

On Sundays I like to stroll on Lincoln Road, I prefer to go around noon so it is not so crowded and I enjoy it more. Every Sunday there is the farmers market where you find fruits, vegetables, cheese, honey, ceviche, spices, live music, and more.

On the internet. On their website and at the shop they advertise opening at 10 am and when you get there they tell you they open at 11 !

Quick easy in and out when you have an appointment

As always excellent service from door to counter!!!

I drive long time and I arrived at 8:16 pm it was close

The service is with appointments but very quick and they clean after each costumer witch is great

This store hours are wrong. It says it’s closed at 10pm and the store was closed at 7:45pm. Unhappy customer. Default information.

Always helpful and fast

Fine, but they don’t have much like before

I love apple. but since you can’t walk in anymore, can’t enjoy the experience. not recommended right now.

Just a great place to shop Apple! Located on Lincoln Road in the heart of South Beach 🌴 Miami, FloridaUpdate: 3/16/2020 📱 This Apple Mega Center is closed until March 27, 2020 amid the C-19 frenzy.

Lovely place to shop, walk and work. Beautiful.

The Apple Store is 5 star on its own. Its in Miami Beach, Lincoln Mall and finally I was able to see peoples smile. Less and less mask. Bravo!

There is awful service here! Why does Apple separate people who wants just buy and who made order before? Because of COVID-19 we’ve had to wait for enter to the store and plus people who made the order before have major priority for the entrance… I think it’s a discrimination and Apple should review it’s position…

These guys at the Lincoln Road location are super nice and professional:)

I have been Trying for the last 4 hrs to contact the store by phone and no answers.

Despite getting there an hour before they close. They were able to attended to me need coming as a tourist. They are the best.

Awful customer service. had a genius bar appointment, all i needed was the new MacOS, Big Sur, reinstalled because the original installation was causing extreme battery drainage. I waited 2 hours and they didn’t even look at my Mac. AWFUL CUSTOMER SERVICE, NEVER COMING TO THIS LOCATION AGAIN.

This store is awesome! Friendly staff from the security guys to the reps, I went because of an internal problem that left me without phone for 5 days, Rocio was so nice she gave me a phone number where I could resolve the problem, waited for me the whole time and actually solved the problem, thank you to the manager Cairo too! You guys are amazing keep on the good work, totally recommed this store for future purchases!

Thanks for repairing my laptop. It was good experience coming there.

The staff here is always nice, especially in the speaker/accessory section. Otherwise, it’s an Apple Store which will assuredly be jam packed...just as you can be assured there are 24 hours in a day and the sun rises East and sets West.

Fast, efficient, covid-safe

Spacious ! Embodies Miami Beach’s architecture with a modern twist.

For $1,100 you can buy a phone from what now looks like a bus station guarded by TSA.