Tanisha B. Was great from start to end. From the day I walked In she been very helpful and enlightening. She helped be with every step even down to helping me with insurance. If anybody is looking for a car Come See Tanisha and Byrider!!!

I went to this location in October of 2020 to purchase a car to get me to and from work. The sales woman was very nice and professional. During the first few months my car kept burning oil and continuously getting an oilChange before 3,000 miles. Finally in July my transmission blew and would not shift gears. I was 8 MONTHS PREGNANT! So I took it to service and they replaced my transmission. Here I thought my worries were over, two weeks after giving birth to my son the gears did the same thing as it previously did. They told me it needed a transmission flush. Okay cool, I assumed the problem was fixed. Now I’m here with the same issue. I spoke with the generalManager and he was not helpful at all and somewhat rude. He was trying to tell me “we are eating the cost to replace your transmission and get the service done” what does that have to do with me?! I have paid more into this car monthly than they paid in getting it fixed and the fact that the transmission blew was not my fault. I told him I didn’t want the car anymore as it gave me the same issue 3 times!!! He said he couldn’t do that. He then told me to bring it in and they will give me a loaner car. I asked for a loaner car the past two times and they said they didn’t do that. These people are scam artists. They make profitably off of hard working people then don’t want to fix the issue correctly when they sell underperforming cars. Don’t waste your money here!!!!Update: they gave me a loaner car for the time being but the loaner Can has brake issues as it keeps whistling everytime I attempt to stop the car also the check engine light came on the next day I received it. It’s like they don’t care for the safety of me and my infant child.

DO NOT BUY any cars from here we purchased a car and we were told all the fluids were checked but come to find out they filled the coolant with water which caused the car to overheat so we couldn’t get the car up to them and they would not tow it there so we had to take it close by to get it fixed and pay out of pocket and they did absolutely nothing about it.. when I called Brandon at the Meriden ct store he wouldn’t help me or do anything.. these cars are not reliable and they don’t care.. they also have been taking out extra money for car insurance that we already have they did this 3 times in a row after we called the first time and it was supposed to be handled.. I DO NOT recommend anyone going up there

ABSOLUTELY NOT WORTH PURCHASING FROM! I purchased a car from them…had it for 2 months and it was in the ship with them for one of the months!Transmission and check engine light! They had my car for a week…after waiting a week for the appointment…repaired the transmission…a week after the check engine light comes back on…had to wait 2 weeks for the appointment and they tell me it is an o2 sensor and muffler leak and want to charge me to repair it…after calling for 5 days to get in touch with the finance manager to explain that this problem has been going on since the first week I’ve had the car and that I’m not paying for the repair that was supposed to have been repaired already he (Nelson) literally informs me “it’s tough luck everything is happening so quickly after buying the car…we will only split the cost” Buddy you do know ct has a lemon law for dealerships like you? Absolutely a deplorable establishment!

Tanesha is the bomb she and her team got the job done! She was nice courteous!! I recommend byrider to anyone and everyone. The staff are awesome!!!!!

I have had good interactions since I started using this company.

I purchased a vehicle from here and the experience from start to finish was professional and enjoyable...everyone from Ciara the sales manager to the finance department and everyone in between were so professional and polite and knowledgeable about every detail of buying a car...I cant thank them enough.

Best experience Ive ever had financing a car. Great staff. Very helpful and they made sure I got the car I wanted. Cant ask for a better buy here pay here business. They also do repairs on your vehicle for you. Very clean and socially distanced setup. Thank you Miss Burgos and Staff for getting me into a great car.If your looking for a new ride, go check out the team at Byrider.

I see these good reviews and Im thinking these people don’t read what they sign. This place takes such advantage of people with troubled credit. You will pay THOUSANDS over a fair price for a car. I would strongly advice to stay away from this place.

Everyone was super nice and helpful through the process of me buying my first car!! Very thankful to them😊.

I loved my time i had there ..they worked with my budget and my down payment once eveything else was approved i was able to drive off with a car the very same day and i love my car... I had three cars to choose from all gorgeous but myself and the sells representative choose my red beauty which was more cost effective for me because im also in school id recommend them to anyone especially if your working on a budget

I recommend this place if your budgeting, trying to build credit, and still want a nice car. The salesperson I had was very helpful and eager to get me in a car. You can tell this place is for the people being that they’re eager in trying to help your transportation situation become better.

They waited 3 weeks to take a payment out and now they took money that was for my rent dont wait 3 weeks its not my fault u were late I will never buy a car from them again plus they sold me a car with a lot of scratches and they told me they were gonna talk to the service people to fix it its been a month still havent heard anything I called them no one got back to me they want there money but dont want to help you ... NEVER AGAIN WORSE PLACE EVER I WILL BE SURE TO TELL EVERYBODY NOT TO GO THERE FOR A CAR

They absolutely went above and beyond and they were very helpful with getting me in a car same day! This is the way to go they wont let you down!

So I wanted to wait a bit to give a review to really feel out my car. So I’ll start with the service. My sales rep was Tanisha and she was amazing! She was patient and helped me with any questions that I had. I can remember the name of the man I closed the deal with, but he was super friendly as well and very helpful. I see a lot of comments that people are saying they had a bad experience and I can not imagine how! They took care of me and my family from beginning to end and my car is great! Drives great too. I highly recommend byrider! Thanks again guys!

Awesome service no complaints

Unprofessional when it comes to fixing there problems, The staff insisted I needed “CPI” along with my initial car purchased. I was adamant I didn’t need it because I have full coverage with my insurance already, after a long back and forth they convinced me I needed it (it was too late in the evening for me to call and prove I was already insured) after 2 years of paying CPI to insure my car I got into a car accident and my insurance collected the vehicle. I attempted to speak to any manager I could about some form of compensation on there behalf seeing as how I was supposed to be covered by the CPI as well, the managers Nelson & Brandon insisted they were “working on it” it’s been a week and they eventually stopped picking the phone up. When I speak to staff to get a hold of them the response I continue to receive is “he’s at a meeting” or “he’ll call you back when he’s available” I spoke to the staff about reserving a vehicle I was interested in and even staying I have a down payment. They refused to reserve the car due to the accident and my “account being open” when I attempted to explain my situation it was met with no help, aid, or assistance I simply got told to “wait until Nelson is available to speak” extremely frustrated and fed up. No one seems willing to help or understand but they will harass you if you’re payment doesn’t go through. One day my bank (Webster) must have been having issues and they bi weekly payment didn’t process. I woke up to 5 missed calls and a late fee despite me being on the phone while I told Nelson “that’s impossible try again” he responded “oh that’s weird... I still have to charge you with the late fee though” the service is almost as terrible as management and it needs to be addressed

My appointment was at 10am. I was seen on time. The staff was extremely friendly. I had a noise coming from the front Drivers tire. One of the technicians got into the passenger seat to ride with me to listen and feel the problem. He was polite and friendly still. After the diagnosis was complete the problem was actually the loose tire nuts. At no cost they replaced all four nuts and secured my tire. Checked the axle, brakes and bearings entering was fine. They were very thorough and patient. I was by pleased and grateful for their service. I would recommend them 100%.

Sold me a lemon car, every light on the dashboard literally came on within a month of having the car, car had no brakes. E brakes didn’t work either almost died . Brake drums was broken brake fluid was leaking out the whole brake system failed while i was going down a hill. Transmission on car was going and car started to have electrical problems.

I will never give them any of my business or money I went to get a car and I wasn’t able to because my daughter went to get a car loan from them two weeks ago. Which to me it didn’t make any sense cause what does that have to do with me getting a car

Tanisha is a very amazing polite young women. That was willing to work with me to get me into a car today. She ran around trying to find the best fit for me. I recommend this place 10/10. Very amazing customer service. Thank you for everything you made my whole year!!

Love this dealership!! Denis in service is such a wonderful man and gets the job done well! I’m am very pleased overall. Shout out to Brandon and Argun for keeping me sane through the process of car searching!!!! I would definitely recommend this dealership. No credit? No worries! They will take great care of you!

I had an amazing experience sales was awesome ceirra was the best cant thank them enough for getting me the car I wanted

Went great! Went home today in my new car

This was a seamless and I truly mean seamless car purchase. Thank you so much guys. Highly recommended to anyone looking to have reasonable monthly payments and a great dealership behind you. Thank you!

This place is a whole lie. Its says 99.99 down i wwnt there with $200 and they said because i disnt have a ct license i couldnt so i got that taken care of. And the salesperson that i was dealing with kept asking me how much i was putting down and i tild her multiple times the same thing. Then they call when they have a car i actually want and i even say 300 and they say they cant help me unless i have 500 so they can f*** off for false advertisements and lying and wasting my time

Make sure to get both keys. The only give you one key they hold they other hostage until you off the loan and then make you purchase a copy. Read your contract if you have an attorney take them with you. Pay attention to everything in the contract.

Wouldnt approve me because they claim I dont make enough but wouldnt count my Insta cart income. Cars are older and drastically overpriced you definitely might want gap insurance. I ended up getting a 2019 Nissan from Enterprise Car Sales.

Jd byrider is one of the most worst companies out here I ended up buying a 2008 Dodge Avenger from the Springfield ma location who now is closed and has been shut down the book value of my car is 1,600 dollars I ended up paying 21,000 and I have 4800 that I owe and they won’t help me by adding what I owe to a new loan. My car has been falling apart since I got it along with the rust spots on the car. That they said they would fix and never did now the tipm module has failed and they won’t do anything for me after being a loyal and on time customer even through Covid 19. Great company guys you rob honest working people by charging over 100 percent of the book value of a car. I do not recommend this company if you have no choice be weary of these thieves.

The process was fast and easy. Argun was extremely helpful, professional, and knowledgeable. Will recommend!

Came in with so many emotions, they gave a friendly, warmth, vibes. they made me feel very comfortable. They work with you. Not too many car places will do that. Came in and walked out with a car in one day. The service was amazing

Awesome sales and financial services

I am having a terrible issue with the GM. He refused to provide me with a number of a higher up, claiming he does not have a boss, and there is no one above him. I was hung up on and told he was spending to much time talking to me. I read another review about him and that person was given a fake phone number with name. I dont want to get anyone in trouble or cause issues, I had issues with him about a year ago and started dealing with a different finance officer who was amazing, I called 2 weeks ago and was told she is no longer there. Woke up last night to find out my car was repossessed I HAD NO IDEA, yes I knew I had missed a payment and planned to make up that payment and my current payment today. This has happened before and nothing happened. GM says certified mail was sent I NEVER received anything. They called ONCE last night at 6:52 NO VOCEMAIL NOTHING!!! He is unwilling to take a check over the phone or debit payment, he said its ONLY one more stop for cash or get a money order, I DONT HAVE A CAR they are an hour away. ALSO now he wants to Re-approve me and wants paystubs, proof of ins, and references, which is all fine except all those documents are home. I had uber to work, I cant take the $700 out of the ATM I have to go to the bank, thats ANOTHER uber, Ill have to uber home get the documents, then uber to them. If he would just accept a check I could pay him right NOW and then uber to get my car. I feel he is just making this even harder and yes I was wrong for being 28 days late, BUT they could have said hey if you dont pay by this date we are going to take your car. BUT NOTHING. Im crushed, other then my interactions with him I have had ZERO issues with JD Byrider, when my motor blew less than 6 moths after I bought it they were 100% helpful, its a shame he treats people this way. I get they probably deal with a lot but come on I was laid off due to COVID 19 but am thankfully bank to work. Its a time to help others, not kick them when they are down.

One word, Avoid

They’re no good I got sold a car with no brakes and the engine blew the month I got it let’s not forget the rear bumper and both headlights blew I wouldn’t recommend this place.

Dont recommend at all

Had a 3 year loan with this company and the transmission went after 160,000 miles literally right after I paid it off. Not to mention we had to bring it to the auto repair every 3 or 4 months.. Just a headache with these people. Dont waste your time! Plus they harrass you for your payment every week, and if u dont answer on your cell they start calling your job.. literally worse place. I shouldve never went here, but they take advantage of people that have bad credit. Their cars are wayyy overpriced. Wish I had more options at the time to shop somewhere else. I will say something good about them was their repair shop they were amazing and cheap!

Car repair was right on time & personal were professional the cost was outstanding. When needed again Ill be back !

It was great service and not a long wait

Everyone was very welcoming and helpful. Once I came with all my paperwork. They told me I would drive away with a car I did. Don’t get me wrong it took some time. But they made sure we was able to get everything done and for me to leave with a smile on my face 😃

Everyone is nice. They try to get you out quickly. Prices are pretty good. They work with you. They get different cars all the time, saw a car I wanted online but when I got there, they had others that I really wanted. Wish everyone was on the same page. Every department focus on their assigned position so cant ask one department about something not in their job description. Other than that everything has been great with my car and the service I have received. I have recommended them before and still will recommend them.

Friendly and good service

I was so impressed with Sarahs professionalism and knowledge on cars. Even with the cold weather she had no problem letting test drive multiple cars. When it came to the closing Sabrina explained everything in detail you could tell she knew her stuff and she was exceptionally warm hearted.Thank you J.D. Ryder staff for making this purchase an easy one.

The MOST pleasant group of people do deal with! The process of buying my car was by far the easiest I have EVER experienced! No hidden surprises. recommending them to family and friends.

I had a pleasant experience. This is my first time buying from a dealer. I had tried other places that claims would help even with the hardest credit and I have to say they were the one to help me out. I left driving my car the same day I went in. The payments are flexible and they work with your budget. Definitely would recommend.

Very welcoming and on point with helping me threw things... Price was perfect. Right in my range and they made sure that I was able to keep saving money too... Awesome group of people and I would definitely send my friends there as well...

They were very helpful and the process was super quick. No matter what they work with you on getting the best car that won’t break your pockets. I’m very excited that I was able to get my first car from here

Loved this place from the first time Ive been there friendly and great team of salesman. Just went to see what they had to offer a few hours later Im driving off the lot with a car. Where else gives you a two year warranty on your engine and transmission love the ten dollar oil changes as well

Sera welcomed my daughter and I when we first walked in to JD Byrider. Very warm and friendly,made us feel comfortable. All our questions were answered without hesitation. Worked very well to negotiate pricing. She is a good asset to your dealership. Thank you very much for your service

Dennis and the receptionist were amazing! Came in for an oil change. Dennis brought to my attention; that my front tires were dangerously low on thread. I wasn’t prepared to pay for tires. However, I was granted an option to get the tires and pay next week (every account is reviewed and they will tell you if you qualify for it) I got my new tires at a very reasonable price. And I was allow to pay for them the week later! Thank you! That was a life saver :)

Unfortunately, the owner makes a profit from the need for people who really need a car either for work or not to depend on others. My experience was horrible I do not wish it to anyone first they treat you like a king and then you are rubbish if you complain about the price my people I took a 2013 passat out of necessity and after paying almost 6 months a day I see the balance of $ 13,700 that was sold to me at $ 13,250, that is, where the money was paid, it bothers me, I call to claim and nothing happens they threw me out of work what I notify and for delaying a payment they take the car and to top it off for me to recover my things they required me $ 275.00 in a nutshell they are licensed thieves. The court or some government agency should close the business because it is completely a fraud.And another thing mr owner not need your apology I need my money back.

They were such a great help getting me into a car. & great understanding past situations that but you into a bit of a pickle. But they truly helped getting me into a car and trusting me to build my credit ☺️

Alicia and Dennis are wonderful people. Service is outstanding. I am enthralled with Alicias customer service. It is a joy to visit the service center. Keep up the good work, and well see you soon!Gregory Williams

I got a car from here and I just want people to know, NEVER buy a car from these people none of them they over triple charge for cars they do not hold there word and now I have to fear for my life, because someone that I no longer few with called up there because I told the person I didnt have a car and they went behind me because he called and said he was my brother they told him Info about my account then the excuse was oh well he wanted to make a payment, I have no one on myLoan but me and why would anyone ever do that, its an invasion of privacy and they dont know if this person trying to kill me or anything they even told the person what day I made my payment. And that it was in the afternoon, I warn anyone please do your homework before getting any cars from here because no car they have is worth 3 times the amount, then they got mad at me because of their actions its just sad I have so much more to say but it wont do any good you know all the stuff they have done this is the worst when you pay someone you except for a business not to violate you or put your life in any danger but thats not them

Buying from JD Byrider has been an easy and simple .We dealt with a great sales woman named Sarah who helped us get the process going and followed up whenever we needed. She was courteous and extremely paitent.At the closing we had a great finance manager named Sabrina. She explained every document clearly and made sure I understood the whole process . JD Byrider has become a part of our family and we are happy to have financed a vehicle through them .

I have nothing but the utmost respect for JD Byrider, Ive been treated with pure professionalism. I feel like they always have my back with any questions or concern that I have. Another thing that I like is how organized JD Byrider is with there paperwork and also how on point they are with my file. If you have auto pay everything is so smooth that you feel like if theres something wrong, Ive made five months of payment and it doesnt feel like, it feels like I just got the truck. Super happy...

So me and my ex boyfriend got cars from here 3 years ago I let him use my card to pay his car note sometimes now we are not together and I don’t know what he do but they think it’s ok to take his payments out on my bank card like we pay on line and I always use one time payment that is not ok to just do and this place is the worst very unprofessional then when I call I get no call back or nothing I will never get a car from them I’m so fed up when them

Came in because the car I bought 4 days ago showed signs of shaking and pulling, request services done, the service department checked the car further and gave me rotors for free. Some sarcasm, but I shook it off and kept my positive vibe going, in a good not negative fashion. So far so good. I felt that the service department did not take me seriously in regards to the condition of my car, and I still have to bring my car back to get serviced.

Everyone at J.D. Byrider was so nice when I was there to purchase my first car. They definitely do help you even if you have bad credit. My overall experience was amazing.

Excellence from start to finish. I recommend everyone to J.D Byrider in Meriden. The staff was very polite, knowledgeable, and Courteous. Besides assisting myself, I noticed how well they treated the other customers who were shopping for cars. That alone was great to see. Thank you Mark, Sabrina, & Sarah!

Everyone there was a great help and they explain everything without leaving anything out. So if youre looking for a car and have a reliable job but credit is not so good? Well this is the place to go, you wont be disappointed!

Dont let theyre sweet courteous manner fool you. All it takes is quick Google search to find out the real story. They claim that they are trying to help you, but truth is theyre only helping themselves. Dont think youre going pick the car you want, theyll give 2-3 choices and thats it. They will call every reference you list if God forbid youre one day late with a payment. Over priced cars that are guaranteed to have somethings wrong with it. God forbid you need something fixed. Dont expect a loaner or for it to be done in a timely manner or for it to be fixed. The only reason I bought a car here is because I was too impatient to do it the right way. Google JD Byrider reviews for yourself. No matter where in the country they are located people say the same things. Buyers Beware

Staff was awesome! I worked with Sarah and she was very helpful. Gave me a list of all the cars I was approved for and let me pick one myself, didnt try to push anything on me. Closing was made super simple and I drive home the same day!

This place is absolutely terrible it’s highway robbery at is finest they tried to sell me a 2014 VW Jetta shy of 14K and on top the base model I quickly ran out of that place the thing that they didn’t look up was that 14k was the msrp for that particular model new out the lot inform yourselves before falling for this we want to help you scam

It was like going home and having family take care of you. Sarah and Linda made the entire experience relaxing. THEY NEED A RAISE!!! Thank you for getting me back on the road and more importantly back to work. Outstanding service!

I literally walked in to find out what I had to do to get a car in the future as I had been let down in the past. To my surprise finance manager Sabrina was able to put me in the exact car I wanted!!! Throughout the process I dealt with Sabrina and Janay and they both were professional, quick and VERY nice & personable. I would recommend going to them if you need a car!!

Ive had my vehicle for alittle while now and each time I have service done the Service Team has done a great job on my car.I credit Dennis who is the head of the Service Dept.for a great job that he does along with above and beyond customer service skills.Although the interest rate is a bit high,Im pleased with the vehicle..Thanks JD Byrider you have been a great help.

I was expecting to be denied for a car due to my credit boy was I wrong. Ashley was very efficient and knowledgeable I was approved with no issueBut it only has been 4 months since I purchased the car and have had to go to jd Byrider to get the car fixed multiple time the manager doesn’t care about what’s going on with his customers nor the car am worries bout my safety the caliber I purchased from this place is a night mare

They were so nice in the being but as time went on I began to HATE this place wished I never got my car from them. I called back to back one time and the guy that sits behind the girl on the left hand side said to me “my name we see you calling us but we are busy with customers . We will give you a call back”. They never called me back. I’ve have to bring my car in for maintenance maybe five times since I got my car. I referred a customer over five months ago and never received the $200 for referred a customer. I know he gave my name when buying the car. The General manager is rude.

If I could give them negative stars, I would. Be wary of dealerships that do not advertise their prices or display them on their windshields. I made an appointment and brought in all the required paperwork to finance a vehicle. I went through all of the income verification and reference checks (be prepared to provide 13!). After taking off half a day of work and wasting HOURS at this place, they offered to let me look at 3 vehicles (why only 3? Theres NOTHING new on the lot). Im not talking about super nice ones either. I test drove a 2007 Tucson. It was ok. I thought to myself that I could pay on it for a year and trade it in after re-establishing my credit worthiness. Behold the sticker shock! They wanted $11,800 for a vehicle that was only worth $4,500 - $5,500 retail, $2,200 trade-in value!!! Theres no way I would ever be able to trade that in ever because I would be UPSIDE DOWN. They added 18% interest to the deal. Yeah...no thanks! Dont waste your time going to this place. Its a total rip-off.

Rhi and the whole team was great help very thorough with all the information given to us and it was a pleasure being there we felt welcome from the first moment we stepped in there so great job to the team at Byrider in Meriden, Connecticut.

A friend of mine referred me here after she got her car I had many questions. Turns out she is paying $10,000 for a car thats valued at $4000 I was shocked!! I need a car but Im not that desperate

My experience was an awesome one. Joseph and Mark worked with me. Joseph was very courteous, very knowledgeable, and gave me good counseling on rebuilding my credit through J.D Bruiser. The requirements needed were very attainable. I was am so happy I went there. Could not have been happier. Joseph Bukowski. It was a pleasure. Thanks for working to help me. Sincerely, Alanna Pryce.

Im 48 years old, I purchased my first car in 1989 and buying here was most honest experience that Ive ever had!!!My sales person, Richard, was honest,accurate,helpful!!! In fact the whole staff showed professionalism in a family like atmosphere!Id definitely recommend others to buy a car from J.D. byrider!!!!

I was played I got a Kia Rio on the 1st of month by the end of the month the brakes started to squill and jump like they were slipping took the car back on the 12th of the next month they gave me a loaner which turned out to be another death trap and was told that I googled the info about whether I might lose control while driving when I got the info from the cars manual so I guess the manager knows more than the auto manufacturer and just because the dash board is displaying a warning light you should continue to drive the vehicle until there is an accident regrets regrets regrets

Great experience. Felt like family. Would recommend to anyone looking for a vehicle regardless of past credit issues or troubles. Seamless process. 🏌🏿‍♂️💫

Make sure everything is on point before you drive off the lot. My rear rotars were rusted. The back brakes were low. I had to go back 3 days after driving off the lot replace my transmission. I call because im getting clicking and noise from my belts. And im trying to get it fixed on warrenty and conveniently for them theres no open slots to get it checked out. And I have to wait a week.. After expressing concern about further ruining or damaging anthing in the engine. Its like they want me to exhaust my limited warrenty.Im already paying 4x what the cars worth. Its not to much to expect pristine service.

Absolutely horrible... my biggest issue with these people is when I decide to make an early before (before it is actually due) yet the CNAC department would still charge me again on the due date even though I clearly made an early payment. Then it takes up to 10 days for the money to be refunded back. Just all around lack of diligence and care for the customers! Also, Brandon is extremely unprofessional and cannot articulate his reasonings to the customer without getting frustrated. I plan to file a formal complaint against him after an incident I had with him. Definitely would NOT recommend JD BYRIDER 👎👎👎👎.

WORST EXPERIENCE EVER !! These people will try and get over on you don’t do it. I got approved for a car from dealer in Meriden. I went down there to look at which cars I was approved for. The sales associate Tanisha informed me which cars I was approved for but did not give me prices for each vehicle. I politely asked her for the prices of each vehicle that I was approved for. Tanisha told me that her Manager said i couldn’t see the prices on the vehicle I had to pick a car and then they would tell me the price. That was the first red flag. I have NEVER been to car dealership where they don’t tell you the price of the vehicles that you are approved for. I realized after, they do that because they make up prices off of the top of their head. On top of being overcharged for a $5,000 vehicle (they charged me 20,000) I didn’t even get a working key to my vehicle. When I originally test drove the vehicle the sales associate Tanisha would not give me the keys but insisted that she would open the door and let me in. I test the drove the car it was fine. I get home lock the doors and return to my car 20mins later and the alarm is sounding when I use my key to unlock the door. The alarm is sounding and will not go off until I turn the key in the ignition. I brought the car back to JD and asked them why was them why was the alarm sounding when I unlocked the vehicle. The “mechanic” says it needs a key fab. I asked them why wasn’t I presented with a key fab with my purchase after asking my sales associate if this particular car required a Key Fab and was told it didn’t. He claimed that he would reprogram the car and that would fix the problem. I test the car before I leave and the alarm doesn’t sound. I get home of course and the alarm sounds again. This tells me that they rigged the car during the test drive so that the alarm wouldn’t sound and when I confronted the store manager Argun Agis about it he refused to provide a key fab or a new key. So now I’m stuck with a key that half works on top of a car that’s leaking oil and the check engine light came on within 10 days of driving the vehicle. I had to add oil to this car after the first week of driving. When confronted about this matter they tried to make my appt after CT’s 30 day law so that I would have to fix it myself. They love taking advantage of BLACK WOMEN. So I’m advising all of my sisters to STAY AWAY FROM THIS DEALER . Best advice I could give DONT DO IT! YOU’ll be HIGHLY DISAPPOINTED. THEIR CUSTOMER SERVICE SUCKS AND THEY ONLY CARE ABOUT MONEY. P.S unlike most this review was not paid

Everyone that assisted us did an amazing job in answering all our questions and concerns and even stayed later with out any hesitation while we completed our documents.Sarah, our salesperson; Sabrina, finance; and mark, general manager.Thank you so much for your hard work.

Great experience and the young ladies there were exceptionally helpful, will definitely recommend going there, especially for anyone that has some credit issues. Thank you again Ladies and looking forward to coming back. 😉

Idk why they have such a low rating, I was in there yesterday and not only did they buy me lunch due to long waiting, the manager also put the down payment for me, and so far I love my car ! its great! when my phone was dying one of the workers let me use her charger, now as for the car itself its only been one day so too early to tell, BUT the way they treat their guests is very very good !

I had a great experience!! Janay and Shani were great!!! Both were very thorough and helped make the process move as fast as possible! Shanis demeanor was always pleasant throughout the process. Janay is a beast with the paperwork!!! She definitely knows her stuff! Sarah and Sabrina were also great!!! Thank you guys....I love my Jeep Patriot!!!

I would just like to say that J.D. Byrider customer service was fantastic!!!I arrived at my schedule time they completed the job very quickly like they stated & where very friendly, they also answered any and all questions I had concerning my vehicle. I will definitely be bringing my vehicle in for any maintenance that may occur . I would definitely recommend all family and friends to this excellent company .Thnx Again 👍🏼😊-Vincent

Great people. Richard Cortes was not a robotic salesman, he had good humor, a friendly dispotion and great fashion sense. I highly recommend JD Byrider of Meriden and Richard Cortes. Thanks a lot for my new 2014 Hyundai Sonata

I was a believing customer with them up until I needed them. I had my car and made every payment on time for a whole year with no issues. They told me from the start if anything comes up just be communicative with them and they will work with me. I recently lost my job and fell behind 1 payment and they started calling and harassing me every day, they started running my banking account info and debit card info without my permission causing me to get hit with overdraft fees, they harass me and threatened me with repossession. I speak with Linda and tell her my situation and she goes into her notes and writes bogus lies about what I said so they can run my card info on the days they want money. They are not about helping the customers they are money hungry. They have yet to help me in my time of need. They put a block from allowing me to pay on my own so I have to call in and give them my card info so they can store it and run it whenever they feel like it.. the only great experience I’ve had we’re going there for oil changes. They make it so your stuck in the car they pretty much made you get into and stick you at the payment amount cuz they get paid the most in interest. I also never got any check or payment for any of the referrals I’ve sent down there that purchased a car.

Ciera helped me find the perfect car for me! Staff was very helpful and nice. I’m very happy with my experience at J.D. Byrider!

Quick and easy oil change.

Deserve negative 5 stars, unfortunately not a choice, to post you have to give minimal of a star, and it is by far not earned. Dishonest and illegal process, unprofessional employees, old cars with falsified car facts.

Dennis is the man!

This has been the best experience Ive ever had buying a car.. thank you guys I love my new ride

Horribleeeee!!!! Dont do it, waste of time and money!!

Audrey was such a sweet heart and willing to help me every single step of the way. I thought I was going to leave without a car but she made sure i left with a car that night no matter what!

They are a complete scam! Dont do it! Ive posted on their FB page, and they delete it so you cant see. Theyre deceptive about the fees, and they call your job the day before your payment is due. Just to be sure youre gonna pay. Every two weeks they call your work. I dont know about you, but my employer doesnt appreciate that.

They were friendly and accommodating with me. I appreciate everyones help in me purchasing my vehicle. I would definitely recommend them to anyone who is looking for a car.

They are always prompt, precise and that Dennis is awesome! Always a pleasure to work with.

They are amazing they sold me a great car they let me put a 100$ down and let me pay the rest off for a month then my payments started plus the sales girl Fatima is the best she works with u An is very understanding An helpful I would recommend them to everyone I am very glad I got my car from there 😀😀😀

Extremely happy with my purchase. Staff makes you feel like a million bucks, no matter your credit!

JD Buyrider was an awesome buying experience. I would recommend if your buying a car try them first. Thank you Sarah.

I had a great experience today with Fatima who was wonderful and guided me through the sale fully allowing me to know all the important details going into financing my new car and Linda was also a wonderful and great help, hilarious as well Thank you guys for your service And Happy Birthday Fatima!