Very happy to sell you a Hotspot but after 15 days wont accept it back. $200 down the drain. The problem with the Hotspots they only give you so much usable data. Once that is gone youre literally at dialup speeds, despite what they tell you. I bet a lot of research went into knowing how much data most people will use within 15 days. They told me to call corporate. Corporate tells me to call them. No one cares they just want youre money.

Awesome workers there to help in any way they can. Excellent customer service. Saved me a lot of time and frustration. So happy with my new phone and the set up didnt take nearly as long as it has in the past.

Diana was wonderful and very efficient! We were so frustrated with Verizon’s customer service that we were ready to cancel our service, Diana helped us get through the Verizon maze with a smile!

My experience was AMAZING!!! Diana is an absolute champion! Loved the level of care, and attention to detail about the products Verizon offers. She made the experience perfect! Thank you again! 💯💯💯💯🥳🥳🥳🥳

If I could give them a negative score I would. Im traveling and got Verizon service for the added coverage. Because Ill be in some rural areas I needed the extra coverage. I love the service I love the phone but the customer service is atrocious Ive had nothing but problems with the first billing Ive been double billed for an activation fee Ive been told that the first act he was not an activation fee it was a setup fee. And then as I drove an extra hour just to get to a retail store instead of dealing with the consistent text messages are you happy with the service did we fix the problem. And me responding no the problem is not fixed. I drove an hour to the retail store only to have them tell me that they cant do it because theyre not a corporate store I have to drive another hour Im curious absolutely furious dont ever use verizon.

I would like to compliment Jack Burk for helping me this morning with a very difficult situation that ended positively. He was patient, kind and extremely helpful and Verizon is fortunate to have him as an employee. I would not hesitate to shop at this store in the future.

Amazing customer service he went above and beyond

I always go to this store and there’s a reason why... they have excellent customer service! Maribel was really sweet and very thorough. She even explained how to transfer data on my old phone that I was gifting to my husband 🥰 Thank You Verizon for being the best phone service out there!!

She stayed pass closing to make sure our phone were ready. Awesome experience with a very attentive personal. Great customer service to whom every was in front of her.

Charles was friendly and knowledgeable. Adam went to other store to pick up another phone for us. Thanks guys!

Diana was fabulous hank you

Jesse and Adrian were extremely helpful. Very knowledgeable of all the policies and was able to offer multiple options for what I was looking. Best experience Ive had at Verizon or any other mobile service location.

Daisy, who helped me and my wife was excellent. She gets five stars but since they cant match online sales I give it a four.

Needed help getting my mother in law on board with a good phone. Staff was patient and took their time with us. A big help! Thanks Verizon @ Raleys shopping center!

Daisy was very pleasant and made my switch to the new 12 pro hassle free. Thank you Daisy for all your help.

Awesome store the young lady set up the new I phone and was very helpful and kind

The best Marco and daisy great help customer service 👍 Marco was helpful with the upgrade of my cell and daisy was good too she was so helpful to senior citizen she helped her unmute her phone Marco is the best to

He was awesome! Friendly, helpful and knowledgeable!!!

Helpful and friendly staff! Knowledgeable!

Marco gave quick and well informed answers to my questions.Very professional.

Daisy was very helpful she was a good person love to chat

My experience was good but it took way too long just to update from my old iPhone to the new one. When I say long I mean like 1:30 long. And I was supposed to get $20 off of the accessories which I didn’t get and didn’t think about or realize until after I was gone. By that time i wasn’t about to go back. besides that, they guy was cool.

Angelina and Elizabeth both went above and beyond to make a customer happy. I’m very happy with their service!! Keep it up girls.

As part of a business plan I had unlimited data and text. When I bought a new phone with 2 year plan, they changed my plan to include unlimited data for $25 a month, even through I already had unlimited data. I was not aware of this change when I signed the contract and this additional fee was not made clear to me at the time. I should have read the contract carefully . I was being charged additional fee for a service that I already had. When I discovered the mistake they were very unhelpful. I had to contact Verizon customer service to resolve the issue. However, the company replied to my google review to resolve the issue, which I thought was nice.

The service was great but the hours posted is incorrect the store showed 11 o’clock on a Sunday at the web site, opening time is actually not until noon.

Did a service that another store was paid 4. Great guys thankful for the help.,😊

Quick and fast experience with great customer service

Incompetent and inconsiderate. Could not help a customer switch to Verizon and when he has undergone a nightmare dealing with customer representatives, they transfer the blame on him by saying “I told you” instead of solving the issue at hand.

Definitely recommend Angelina, experienced,knows the business, awesome multitasking on such a busy day

Manny at the G St store is so awesome. Everytime I go in there he is so helpful and kind. He goes above and beyond what is expected of him.He is a credit to his industry.Adam is another great employee of Merced Verizon!!!

Went to buy a phone. guy keeps calling me sweetie. was willing to pay full price for a new phone. your job is to sell me a damn phone. your job is not to hassle me, judge me, or make me explain why i want a new phone, and why im willing to pay full price for it. after all of this...they were out of the phone i wanted. they wont be getting my business ever again.

There is still bubbles on my screen after he put on a screen protector

Management was not only very knowledgeable but very considerate. I highly recommend coming here for the wonderful customer service.

Outstanding store. Very knowledgeable reps and great management, definitely here for the customers! The new staff is awesome!

These folks know plenty. Buy your stuff here. Support is outstanding.

Do not come here. One of the worst experiences I have ever had. When my girlfriend and I went in to look into switching to Verizon, we were told the early termination fees to switch would be covered as long as we turned in a phone that was about to power on and off. A week later we received a letter from our previous carrier saying the balance was unpaid. We brought it to the store and they told us we would have to pay the amount, and afterward we would receive a refund once everything was processed. A few weeks later after not receiving the refund, we were told by Verizon customer service that the phone was ineligible for the promotion due to a cracked screen. When we went back to the store, they admitted it was their fault for not letting us know, but said that there was nothing they could do. They offered to have their higher ups call us within a week, and we have not heard anything since.

I bought my iPhone from this store 17 months ago and paid an additional fee to have screen savers applied as needed in the future at no cost. Went by to have a new screen saver put on and was informed by a rather annoying employee the store is under new ownership and that was the first thing they got rid of along with the employees, offered a small discount towards a $50.00 screen saver! I’ll go elsewhere for my new phone.

Jessica was perfect and handled my problem as best she could.

Great service from all 3 sales rep. Couldnt ask for a better experience.

Very helpful. Great customer service!

Very helpful !! Thank you 😊

Friendly knowledgeable staff, their system seemed a little slow.

Great and Friendly service.

No wait very professional great service thank you

Bad bad costumer service none helped fast.

Nobody answered the phone!👎

Great, friendly service

Great store

Service was excellent

Great

Good