Very friendly and not pushy. Let us walk around and was happy to answer questions. Fast service. Knew what we wanted and he made it happen in our price range. If looking for a car, go there and ask for Cody. You wont be disappointed.

Very disappointed that they were incapable of fixing my Jeep Grand Cherokee. Even worse was they refused to even try. Ron the service manager was the rudest a person Id ever met. Brought my vehicle in with a check engine light on and a broken piece of plastic on my DEF injector. I swapped the DEF injector piece out so it was fixed. I said all they had to do was drive it for a little bit and the trouble codes for the DEF injector would go away. Then the other codes could be addressed under an FCA extended warranty. Service manager refused to drive it one mile. I picked the vehicle up drove it one mile and it reset like I said it would. Wouldnt buy here, they dont service their vehicles.

I needed a car ASAP with limited budget, no credit, and it needed to fit my giant 6’9 husband. Travis was beyond helpful in finding us a vehicle and working with what we needed/had. I appreciate it so much.

I needed a new car and shopped here on September 4th. I had a limited budget and no credit history. Andy was able to find a great vehicle to fit my needs and Josh was able to get my loan approved. I had a new car in two hours! Thanks again!

Chad Paul, the service consultant was knowledgeable, courteous and efficient.He went out of his way to resolve my issue.Hard to find people like that in this day and age, usually I get “we don’t do it and I don’t know who does”.It’s the employees that make the difference in how we view a business.

Team really doesnt seem to interested in customer satisfaction. More like this is where you have go to get your car fixed, could care less if you go somewhere else. Cashier checks you out without even making eye contact?

Our salesman, Ameer, provided us with a wonderful experience, was knowledgeable and helped us find the perfect vehicle for our family. Do not let his youthful appearance fool you, Ameer is brilliant and genuine. He stressed that he wants us to be his customer not just today, but for years to come. He certainly proved that to us throughout the day and we could not recommend him more as a sales person. Also, Brad in finance is an invaluable member of the Team. We cannot thank you all enough for taking your time with us and not rushing through the process :D

Our sales person Sean was AWESOME! He helped us find the perfect vehicle (Jeep Grand Cherokee Laredo). Was patient & spent time with us in finding an SUV that hubby was able to get into & that would accommodate a wheelchair.

Really great deals

Today Scott took care of me and he was fantastic. The three service guys, Scott, Chad and Tom are the best! The mechanics do excellent work too! Ive been coming here since 2014 & NEVER had a problem! Thanks guys!

A plus $3,000 market adjustment to the MSRP of a Freedom Jeep, be smart a do a few searches and youll find great deals elsewhere within 45 mi radius.

Ryan you are awesome. Thank you for all your help.

Very disappointing experience. Went in based on an facebook advertisement. Was told I would receive the VIP treatment, which was far from the case. I went in and clearly described my situation and finances and then they proceeded to waste 2hrs of my time with the run around and presenting options completely out of the price range we discussed and ultimately I left feeling like I was deceived and my time was completely wasted. Would NOT recommend.

Steve ( The Coach)Curso Is the man to see . He is awesome to work with He is a straight up front kinda guy Thanks Steve

Much thanks to Scott and the Service Department for fitting me in during a clearly very busy time. I was in a bit of a predicament and they were able to assist me to the best of their abilities under the circumstances. Thank you for your assistance and accommodation!

Best experience, I recommend them. Ask for Sean Callahan!

Very nice people.Worked with me, to get me what I want.My sales lady Renee, was the best !Got myself a 2021 Dodge Ram 4x4

I have been a customer here for a little over 3 years now, and it seems whenever I need something done, whether it be service or sales, I always have an instant response. The sales and service teams here are extremely responsive to all customer needs and it blows my mind. Very hard working team.

Johnny is one of the best guys are I love him hes great he helped out a lot hes a great guy they have a lot of nice employees there but Johnny is the best

Highly recommend! We are currently on our 4th vehicle that we have purchased or leased from Medina Chrysler Dodge Jeep Ram and have had a tremendous experience each time. Often unsure of exactly which vehicle may be the best fit for our growing family, the sales staff provided a pressure free experience while finding the best options for our wish list. In between purchases and lease agreements, we rely on the service team for our maintenance and upkeep, which has been equally enjoyable to work with. We are thankful for the entire dealership team that continues to exceed our expectations and take the stress out of what normally can be a stressful process. Highly recommend considering Medina Chrysler Dodge Jeep Ram for your auto needs!

Nice place, salesmen was nice. Only down is so much inventory the have trouble finding it

They worked so diligently to find me a vehicle an a reasonable payment

Sean O. Was so amazing and very informative! Awesome experience!

Strength forward and honest. Fare prices. I bought from Ryan OCallaghan. The experience was the least painful I have had, buying a vehicle!

They moved very quickly, didnt have to wait long for a yay or nay. They get you in and get you out.

Our Salesman Matt was awesome and so helpful. He keep us updated on everything they were doing. Even though they were backed up all day we were shown such attention and understanding. There was also a place for our kids to play which was very nice.

Was told by phone rep that they had several chryslers to choose from and set an appt for saturday and they did not have one 300 on the lot.

Been to a couple Jeep dealerships in the area I live in Cleveland. The appointments are always a month or 2 out. And you cant get ahold of anyone so I started coming to this one and I gotta say 5 stars isnt enough. They are quick, honest and do great work and are knowledgeable and always answer whatever questions I need. Quality work from quality people. Thank you for the great service Ill always be a customer here!

Good help for my jeep

My go to place to get a car! Everyone is really kind and helpful. I dont feel pressured like at other places.

I had a deal going at a different dealership they promise me the same payment with better options made me leave and lose the first car to tell me they can’t match the deal once I drove 45 minutes in the rain and I got there plus they gave me $2000 less than Kelley blue book for my car when they said they will give me Kelley blue book value on a trade and I end up with no car lost both deals thanks to them big liars don’t believe

We purchased a new 2020 Rubicon. Sale went well no issues great trade in value great price on the Jeep. However the service department is horrible. Service manager was not helpful at all actually very rude. I have a noise/vibration that starts at 60mph and never goes away. Made an appointment to have it looked. Went on a test drive with Ron the service manager and he was so rude to me I didnt even leave the Jeep with them. He actually told me if I wanted a car that was quite and tracked straight I should have bought a Cadillac and to take my Jeep to another dealer. Not a great way to build a new customer relationship!!!!!

Dealerships like this are why theyre nicknamed stealerships

Went to get my Jeep looked at and fixed..They gave me a Loaner car.

Great place to get a car

Great experience.

Working with Bradley k. Spent nearly an entire day in the dealership. Ultimately having to leave without answers because we had things to do. Didnt return phone calls, we had to continue to call in. Says hes looking into things, talking to this person or that person, but you dont hear anything back for hours. This is day 4 of trying to communicate. Been waiting all day, since 9 am, for a phone call from finance he said I would get yesterday and never did. Communication is absolutely horrible, the lack of explanation, just a very frustrating experience.

Called in and told my salesperson what i wanted. He gave me my lease price within 10 minutes and we made a deal! Best car buying experience ever!!!

Excellent service from the salesperson

Liars..telling people with low credit scores and 0 down they EVERYONE is approved even if you have no cosigner..then they ask you for money down or a cosigner

I took my Ram here after getting it from a Dealer in Michigan. A month into owning it (bought used 30,000 miles on it) I noticed pulsation in the steering wheel had gotten worse and worse. I don’t know much about cars/trucks so I didn’t get it looked at right away until talking to others. Medina Chrysler Dodge Ram worked with the other dealer to get the problem “fixed”. I was still feeling pulsation and they said it was the tread on my tires. It wasn’t. They should have replaced my rotors and did not. They tried to “machine them” (their words not mine). I had to get them replaced soon thereafter and had to pay my dime instead of the original dealer who neglected to fix it before selling it to me.

I have bought multiple vehicles there and has always been a seamless transaction. Huge inventory and very helpful sales people. Its the only place I will go.

Contacted them about a truck I wanted. Filled out a app and for 2 days straight they kept telling me we will have someone call u and never heard a thing. So Im taking my bussiness else where.

Tim Rollins and Roger Luttrell will forever have my business. I wanted a black Canyon Denali, they had two in stock, gave me a fair offer on my trade and the price on the truck was as promised online (including incentives obv). These guys wont waste your time and have the best prices in the state, possibly country. My sales guy was Paul Toth so shout out to him too. Time is money, save both and give them your biz.

The only place i buy and have my vehicles serviced! Best deals and quality repairs!

This review is for the jeep/dodge/ram section of the dealership. I am overall not happy with my experience. I leased a jeep this past month and was promised the jeep wave program. When I asked about it in specific my rushy salesman said yes it will be in the paperwork so I log online and guess what? NO JEEP WAVE AVAILABLE TO ME. I was PROMISED this by the salesman. He also has been blatantly ignoring my texts about the jeep wave program. I have called and left numerous messages for the sales manager to call me at this dealership and STILL NO CALL. I HAVE EMAILED. TEXTED. On top of it, the jeep that they gave me has defective speakers. You would think the sales manager out of all people would be concerned about 1. How the salesman are treating the customers with concerns AFTER the deal... 2. The customers satisfaction with the dealership as a whole. Thanks for nothing.

BEST DEALERSHIP TO WORK WITH. HONEST AND EASY.

Super easy

This is specifically for the service department for Mopar. Bad service. The department had a line backed up to grt their cars in and the guy who is in charge of doing all the paper work sat outside the office in everyones view and just kept chatting. Even his colleagues that kept coming in made comments about it. They werent qualified to do the paperwork so they couldnt help us. Finally after enough people in the room started getting angry, I went out and interrupted their conversation and asked for help. He was so irritated I did this he wouldnt acknowledge or look at me. He just walked back in mad but at least he started working again.

The people there are nice.

Awesome