Medina Auto Mall
3205 Medina Rd, Medina, OH 44256, United States
Medina Auto Mall
Review №1

From my first correspondence with Tim Rollins to working with Jack Hunt, it was most probably the best experience I have ever had for purchasing a car. And I mean that sincerely. EVERYONE there was so courteous and helpful. Never imagined myself in a Buick and only now wonder why I ever waited so long. Great car. Great dealership! Thank you all so much!!

Review №2

Paul Toth was great.. I had an appointment scheduled with someone else but they were off that day and Paul stepped right up and helped me. He listened to what I wanted and helped me find exactly what I was looking for. Everyone was extremely friendly from the lady at the front desk to the finance guy at the Jeep dealership. I appreciated everyone taking care of me and putting me in my dream car! ❤️ Thanks again Paul!

Review №3

When my teenage daughters car failed, we searched for a new car that she could afford. We found a couple good options for her at Medina Auto Mall. Alan took care of us and was pleasant and informative during the whole process. They took her old car in as a trade and got her into a new (to her) car that day. I got a phone call a couple days after from Alan to check and see how she was enjoying the new car and to thank us for our business. I will definitely go there for any future automotive needs.

Review №4

The process of leasing a new Jeep was quick and painless. There was no pressure to get into a payment or vehicle I wasnt comfortable with. Everyone I encountered was friendly, and the salesman, Denny, was very responsive and answered all my questions. Would definitely recommend for buying/leasing a new vehicle.

Review №5

Joe Martin at Medina Auto Mall is amazing! The entire process was seamless. He was very knowledgeable and answered all of our questions. Once our car was ready he gave an in-depth tutorial on how to use all of the technology! Would highly recommend Joe and Medina Auto Mall!

Review №6

I had the best car buying experience of my life here. I worked with Gio, who was warm and convivial He went out of his way to accommodate my needs as a buyer. He truly couldn’t have been more attentive. The whole organization were incredibly polite, easy going and most importantly-not pushy! I highly recommend Medina Auto Mall.

Review №7

I worked with Mike Patterson. He was great to work with and went out of his way to help me. I bought as is but they still replaced the back break rotors. I love the car and will be back again in the future.

Review №8

I always have a great experience with MAM. My family has purchased all their vehicles from them. Steve S makes the process painless. Chad in service is easy to work with & Dale in finance makes the paperwork a breeze.

Review №9

Renee was wonderful to work with & everyone that I came in contact with was great. A smooth process with everything. Thank you all for having a wonderful team to assist customer.

Review №10

Adam was fantastic. He got me into the truck I wanted at the right price. Would definitely recommend to friends and family.

Review №11

My experience with Medina Auto Mall was truly wonderful. I worked with Jack Hunt and he went above and beyond my expectations to make sure that I got into the vehicle that I wanted for the price that I wanted to pay. He worked tirelessly to make sure that I got the best deal and that I was completely satisfied. Jack was friendly, knowledgeable, efficient and not at all pushy. I would absolutely recommend Medina Auto Mall to anybody who is in the market for a new car whether to purchase or lease. On top of that when I went there to sign the papers everything was completely ready and prepared for me I did not have to wait everybody was efficient and organized it was truly a seamless transition.I could not have been more pleased.Moira Cavell

Review №12

Denny and the staff are wonderful and helpful. They are so welcoming and they try their hardest to be as quick as possible. Great service!!!!

Review №13

First time dealing with Medina Auto Mall and I was really impressed at their professionalism, assistance, and all around ease of doing business. My sales rep was Alan and I was even more impressed with him. I have purchased vehicles for many years and only once have I had this terrific of an experience. I could not ask for better service. Even though I am from Columbus, it was worth the drive!!! I would recommend this dealership and, in particular, Alan if you are looking for a vehicle.

Review №14

I had the best experience with purchasing a car at Medina Auto Mall. Michael Patterson was my car salesman and he was the best and he made sure I got exactly what I wanted. Michael was caring, friendly, and nice. Great at his job and is a people person. I recommend you ask for him to help you with your car buying needs. I give Michael 10 thumbs up. Women if you need a honest good car salesman Michael is the man, and he won’t sell you nothing bad why, because Medina Auto Mall doesn’t sell bad cars.

Review №15

I would highly suggest going somewhere else. Horrible customer service management and team members consistently will lie to your face. About the only good thing is Brad the sales person but other than that straight trash.

Review №16

Horrible customer service. Lots of emails and people checking up on the salesmen but dont bother replying to them by phone, email or text because you wont get a reply from any of them. I asked for copies or the car fax and list of items to be fixed on the car and was told I would get copies. I did not. Waited over an hour and a half to sign papers when they already had all my info needed before I got there. The salesman was too busy the entire time to even communicate with me. When I got there I waited 20 minutes on my salesman who then once he approached me asked if I had looked at the car. I said no, as I had seen the car only online. He said it was sitting outside the doors running, go look at it and if everything is good well do the paperwork.I was told the car would be ready by the following Monday (9days later) I received no contact back till I called that Friday to talk to a sales manager. He called me back and informed me it wouldnt be done until Tuesday (8 days later than promised). Some things are out of the dealers control but communication would be nice.Do better is all I can say.

Review №17

This team of professionals made this the most pleasant car buying experience I have ever had. They were completely transparent with all costs involved, which is something you do not often find in the car buying world. They went above and beyond in every way possible.

Review №18

We had a great shopping experience. Eddie our sales Professional gave us great service. He walked us through the whole process from start to finish. I would recommend Medina Auto Mall to anyone seeking a new, used or leased vehicle

Review №19

Nice auto mall with lots of selection and good crew.

Review №20

Staff at Medina auto mall is fast friendly and efficient in all sides of the selling process didn’t have to wastes whole day waiting great job Doug W. Josh, Bradley

Review №21

Excellent experience. I came in with a bad credit situation (like really bad, specifically on the payment history portion of my credit report due to an ongoing dispute with my last car financing group) and I was able to speak with Justin from Medina Auto Malls financing department before even stepping foot in the building. We exchanged some information and he went right to work. Gave me a call a few hours later to tell me he was able to get me approved for not only the exact type of vehicle I was looking for, but with one of the more major lenders that have some perks aimed more towards helping someone that is rebuilding credit as opposed to finding a way to take advantage and profit off of the situation. I came in for a test drive of the vehicle I was approved for and even looked around the lot to see if anything else caught my eye, but Justin picked the best vehicle right off the bat and now I am driving a newer gently used Jeep Cherokee with low mileage WITH a warranty. The vehicle drives as smooth as a hot knife through butter and is easily the nicest vehicle Ive had to date. We checked any recalls by the VIN, reviewed the carfax report and there was nothing to hide. Everything checked out. Leaving the lot the Jeep was fully serviced with a fresh new set of tires, brakes, rotors, battery, oil, fluids, and all other routine maintenance service to ensure the vehicle was in perfect shape leaving the lot. Best part, this was all included in the up front price of the vehicle. That number remained the same number, INCLUDING taxes so it was really nice to not see 1.5k+ dollars added to everything at paper signing.TL;DR The folks at Medina Auto Mall were great, worked with my bad credit situation, told nothing but the truth, got me a nice vehicle, and gave me my first car buying experience where I not one time felt like I was being ripped off and that they genuinely cared I left the lot happy with my decision to come to Medina Auto Mall. Kudos to your whole staff, Ill gladly come back when its new vehicle time.

Review №22

Had a great experience getting my new car here! Alan was very informative and helpful!

Review №23

I Havent Bought a New Car In Yrs (2001 Explorer).. I Have a Great Job but I Have No Credit Cards, No bills of any kind in My Name. I Do Not Have a Bank Account. To Say the Least Im a Tricky Finance. My Salesman Steve The Coach Caruso and The Team Went above And Beyond. Even Working Past Closing. to Put My Family into an Amazing 2018 GMC Terrain With Low Mileage. I Only Put 1000$ Down. Its So Nice to Look Out The Window and See A Beautiful Ebony Metalic Twilight Suv Sitting There Shining In the Driveway. It Puts a Smile on My Face.Thank You SteveShawn Head

Review №24

Fantastic service! I bought a Jeep Wrangler from Josh at Chrysler/Jeep/Dodge/Ram and it was a very smooth and comfortable experience. Highly recommend to anyone! Also a shoutout to Dustin in financing. He was very informative and explained everything very well!

Review №25

Medina Automall is always 5 stars. Working with Adam Was great and I live in New York. They handle everyone with such respect and detail. I hope to continue getting cars from them.

Review №26

Sean was very helpful, followed up. I would surely recommend him and Medina Auto Mall.

Review №27

Working with Steve was an absolute pleasure! He was very knowledgeable with the vehicle and promptly returned our calls.There was absolutely no pressure to buy the vehicle. I would highly recommend buying your next vehicle from Medina Auto Mall.

Review №28

Jack Hunt was phenomenal! I went in to look at a truck on a Saturday. I didn’t like it. He put zero pressure on me, but gathered some info on what I was looking for. Jack contacted me a couple of days later to let me know about a new arrival. It was exactly what I was looking for. The rest of the process was hassle free, fast and easy. I will be referring friends and family to Jack and the rest of the team at Medina Auto Mall.

Review №29

Excellent service, Brad was very professional got us out of there really quick. Well be back when Im ready to buy my other car.

Review №30

Had a great experience and have sent a lot of friends to get cars here!!

Review №31

When we arrived at Medina Auto Mall Eddie Qandalaft came up to us to help. He was very helpful to show the vehicles that I was wanting to look at. He was explaining the differences between the vehicles and we talked about the Buick Enclave. He asked if I wanted to test drive one and once I did I knew that would be what I wanted. He made it easy to explain everything that the Enclave had and he made me comfortable to deal. Eddie is the first car salesman that I felt I could trust. I dont usually trust any sales person. Thank you Eddie for all your help.

Review №32

Gio was super helpful. Love my Jeep I purchased. The finance guy was very nice too!!! Quick easy process. Got approved easily no hassle needed. Definitely recommend going here to buy a car :) no headache and pushy sales people like other dealerships!!!!

Review №33

Jack H is a great help with picking out a new vehicle. Everyone there was very helpful and friendly! Would recommend!

Review №34

I had a wonderful experience with Medina Auto Mall! Travis was great and provided the best & easiest process for leasing a vehicle. He did everything possible to get me the price I wanted. I would recommend working with Travis to anyone who is interest in a Jeep vehicle.

Review №35

Selection! Genuine staff with the ability & willingness to work hard! After literally running around, they found me a car that fit my needs all the way around. They have too many cars, too many customers and too much to do than to haggle and bs. After leaving Serpentine of Chevrolet, where the entire floor staff including my salesman, were playing ping-pong instead of giving me back my paper work so I could go elsewhere, it was a HUGE RELIEF to walk in the doors of Medina Auto Mall & have my questions answered instead of I dont know followed by zero attempt to find an answer. I found my car and I love everything about it! I will always recommend them to everyone I know looking to buy new or used!

Review №36

This is our second purchase from Eddie. He is fantastic and makes the car purchasing process very smooth, fast and easy. Would definitely recommend him.

Review №37

Great people esp. Steve Caruso and Justin S. in finance to help me out. Went to other dealers that were not too nice or as helpful as Medina Auto Mall was. Thank you. Customer for life!

Review №38

So happy to say I bought my very own first car from this dealership! Awesome experience, I got to work with SEAN. He was very patient and thorough with the whole process and wasn’t forceful like some salesmen who just want to sell you a car and take your money. Fantastic job, I highly recommend this place very professional here and worth the drive since I live an hour away!

Review №39

The WORST dealership. Extremely rude. Extremely unprofessional, dishonest, and the most uneducated people working there. First time we went, our car salesman was a jerk. Yet we still bought the 80 thousand dollar truck. Came to pick it up the next day, they didn’t even bother cleaning the mud off of it. We have been there multiple times because of THEIR mistakes. Also, months after we traded my husbands truck in, we got a bill for it because they never paid it off! this place is a scam. The past 2 months dealing with this place have been hell.

Review №40

I want to give a huge shout out and recommendation to Jeff Collins and the Medina Auto Mall! If you are in the market, don’t hesitate to contact Jeff! Super fast and super easy and great service!! ⭐️⭐️⭐️⭐️⭐️ Five Stars all the way!

Review №41

I was in need of a car and I was worried because I have no credit history. I was looking for a used car in the $10,000 range. Alan Soueidi found a great vehicle that fit my needs and Josh was able to get me financed. They made the process easy and were great at explaining all of the details. I highly recommend them both. I walked in at 10am and drove home in my new car at Noon. Thanks again for all your help!!

Review №42

I purchased the 2015 Mercedes-Benz SUV with 66,000 miles. The sticker when new sold for $80,000. I purchased this vehicle for $26,000. Not only did it have every option Mercedes offered that year, but it was like in new showroom condition. A small issue with the brake calipers and pads were replaced before I took delivery at no extra charge. While I waited for my car to be serviced I was given a brand-new fully loaded car to drive. I spoke to the dealer where my Mercedes-Benz was originally purchased and he told me that the prior owner made sure that the car was kept in perfect condition by their service department and that I bought a Gem. I took the car on the 2600 mile road trip to Texas and back and it performed perfectly. My seats were air-conditioned with a massaging feature built-in. Every time I drifted over a solid line the vehicle pulled me back into my lane. Ive had the car now two months and Im still finding fantastic hidden features daily. When it parked itself on a side street in Texas, no hands, it blew my mind. Medina Auto Mall has made me the happiest driver on the road. Financing and service were superb. I buy a car every two years and this dealership has treated me better than any other dealer in the past. Thank you Medina Auto Mall staff for giving me my dream car. And a giant thank you to Steve Caruso my salesman who went above and beyond to make this experience so pleasurable.Dan Spikowski

Review №43

Best auto purchase experience yet... Pat Hartnett was an absolute pro, along with his entire staff ... In and out quickly... Very quickly ... Even with an audible called at the last minute on my part.... Highly recommend!

Review №44

Eddie was fantastic. He was not pushy at all and they couldn’t do exactly what I needed, but they still helped me out enormously and really let me pick a payment I was comfortable with. This is my second car with them and I will be coming back to Eddie in 3 years. Hope he stays there. He has a life long customer.

Review №45

Always had great sales & service experience here (both Cadillac & Jeep). When things happened Medina Auto Mall has always made it right.

Review №46

Great selection and excellent service! Worked with Jeff Soukup and Josh Miller to purchased a car back in June and when we needed a 2nd car 3 months later, would not even consider going anywhere else. They listened to what we wanted and made suggestions to guide us to the perfect selection. They both made the whole process easy and free of any worry! Highly recommend!

Review №47

We get our Dodge vehicles service here and Chad is great to work with he tells you how it is no BS. Guys in service are A+++ You wont be disappointed with services.

Review №48

Ian got me in an amazing Buick Encore that I love so much! He was informative, respectful of our time and money, and had all the right answers. Thanks, Ian!

Review №49

Ian was an excellent help when I was looking to lease a new car. I was talking with other dealership representatives, but Ian was by far the friendliest and most willing to help. He went above and beyond to find the perfect car for my needs and his prompt replies and explanations made the process super simple. He didn’t give up when I thought there was nothing available for me, but he found something within my budget and even nicer than I was anticipating!When at the dealership, everyone was welcoming and everything was a smooth process. While the wait time for finance was a bit longer, Ian was very accommodating and made sure that we were comfortable while waiting. He checked on us multiple times and then sent us off in our new Buick Encore gx! Thanks to Ian for all his help!

Review №50

Matt Springfield was GREAT. He was very professional, gentle, and accurate. He made sure we knew every detail of the car we purchased. He had a great personality and attitude as well as smile. The DUCKS would like to THANK YOU VERY MUCH. YOU WERE AWESOME!!! Be Blessed!!Sincerely yours,The Ducks

Review №51

Brian M, our salesman, and Josh in finance were both very helpful and friendly and worked hard to meet our needs. At signing time Josh surprised us with the news that our monthly payment would be $85 less than originally agreed upon! How great is that?!!!!! Medina Auto Mall you have a loyal customer for years to come! Thank you!

Review №52

Medina Auto Mall is awesome! My saleswoman was Renee and she was the best. I fell on hard times and my credit was less than perfect, but between her and the finance department, they worked hard for me and I drove home a beautiful, well running vehicle. I would definitely recommend Medina Auto Mall!

Review №53

Zack Graham was my salesman, one of the best car leasing experiences I have had. He was fast n got paperwork done quickly n efficiently.

Review №54

Great experience with Brad, he was able to get me out of my lease. I was over my mileage and still had a lot of time left on the lease. No negative equity and he put me in beautiful 2021 Grand Cherokee. The whole experience was good top to bottom and it only took about 2 hrs

Review №55

I went there on 8 /21 /21 hoping to finance a new car and trade mine in they advertise the highest buyback guaranteed but when they go to buy my car they only offer me $1000 which I owe 5800 on my car that would leave 4800 to roll back into the new car and I’ll be paying for a car I don’t even know no more the sales rep then told me the credit was down and he couldn’t pull my credit I told him I didn’t wanna do 3000 down and I didn’t want to sell my car for 1000 how ever after I left they pulled my credit which now I have about five hard inquiries on my credit report I didn’t authorize us I told him I didn’t want to do the deal with $1000 by my car or $3000 down however they still pulled my credit I believe I’m going to have to seek a lawyer to have these hard inquiries removed and the damages that was done on my credit report

Review №56

Gio was so helpful and got me into my new car! I’m so thankful for his dedication and hard work. Thank you!!

Review №57

Loved working with Julio. Friendly, professional, and willing to work out a deal everyone was happy with. We will be back for our next purchase or lease!

Review №58

Pat H. was EXCELLENT worked with us and got us into a brand new 2021 GMC Canyon!The staff was very polite and kind to us as well.I would HIGHLY recommend Medina Auto Mall for your next vehicle purchase. I KNOW Ill be back!

Review №59

Cody went above and beyond to ensure we were satisfied with our new lease. Will be back for sure.

Review №60

We had an excellent day with our salesman Julio Novoa. He was the best! Everyone was really good to us and down to earth.

Review №61

Didn’t expect too much when stopping in at Media Auto Mall. Met and greeted with very nice folks! The process was painless and didn’t take too long. I got the Rubicon I wanted and the group helped find the one l fell in love with.Thanks MAM

Review №62

I shopped around for a deal and found it at Medina Auto Mall! Josh Miller put the deal together quickly, provided great customer service, and made the buying process a breeze! If you’re in the market for a car and want a simple process, checkout Medina Auto Mall and ask for Josh!

Review №63

I think this is vehicle number 9 for my family in 10 years. Dusty is the best of the best and it trickles down to all. Thanks again for making me buy a new truck after a couple years! 😬. Sales has always been top notch! Service mostly awesome! See y’all soon!

Review №64

Where to begin?… First, my wife and I have had some terrible experiences with dealerships in the past. Second, we had a low bar set because of the past and let me say…. we were blown away!!! Justin S. made our whole day, he was professional and courteous. He had a great approach to the whole situation and genuinely seemed like he wanted to help us!!! I cant say it enough, he was an amazing person to work with and would recommend him to anyone looking for a vehicle. Even when some of the extenuating issues did not work out, it was met with a 5 Star solution… finally, we left there and were completely blown away by the entire experience!!!Thank you from the Salem’s…

Review №65

These folks have bent over backwards to get us into a different car. The financing was super fast and they even filled up the gas tank!! Yes I would recommend them. The salesman Ryan took his time to pick out the right car to fit our budget. We just love it!!

Review №66

I was made aware of this auto dealership through Facebook promotions that were being advertised to me. However, when I tried to get more details through messenger, I was mislead after explaining my situation to the representative. They told me that they will be able to assist with my current interest for a trade-in of a used vehicle and still would be able to use the promotion for vouchers. I scheduled the appointment with the dealership and once I got there no one was aware of that appointment slot however a representative did assist me. I was informed that I did not qualify for the vouchers, because it was only for customers interested in new vehicles. I didn’t want to feel like I wasted my time and gas driving all the way there, so I decide to still make a trade with my vehicle. Pretty much after the trade I left feeling as if I was ripped off not getting the full value of my trade-in and I spent more money than I intended on just to not leave with anything, because I was in need of a bigger vehicle for the expansion of my family. The representative appeared to be new although he was nice and friendly throughout the process the representative behind the scenes making the negotiation deals ( named Sam) did not consider all of the money that I just invested into my paid off great condition vehicle. And the fact that I had way less mileage then the vehicle that was provided to me. I don’t believe that I received top quality service as advertised for the promotion of VIP service but overall I’m just happy that I was able to expand the size of my vehicle for my family, but I don’t believe that I will be going back to this dealership. They definitely lost a great customer that would’ve referred many people.

Review №67

Ian Gant is very knowledgeable and passionate about the vehicles he sells. He did not pressure me to buy and listened to my concerns and hesitations. In doing so, I ended up purchasing a completely different vehicle than what I initially came into purchase from Ian. He made this experience amazing for me! It was my first time purchasing a brand new car and it could not have gone any better!! Thank you Ian!

Review №68

The sales man Cody has done every thing i asked for. He stuck within my budget .Got me in and out in no time.I had one miner proublem.He asked me to bring it back to be fixed.It is so hard to trust a sales men now adays.Cody does his job and does it with integrity.He is wonderful.

Review №69

I went to two Cadillac dealers and didn’t get a trade in. They weren’t going to negotiate with me at all. So finally we went to Medina Auto Mall and Paul Was the salesman who made a great trade in deal with me. I got the XT5 dark moon blue and cirrus colored interior. This car is beautiful! All the employees were very friendly and willing to help you. Great place. I will definitely buy from them again. Thank you Paul. Thank you Medina Auto Mall,Amy

Review №70

Paul Toth did a wonderful job of locating the exact car I wanted to purchase. He was very professional, and took the time to explain all details clearly. The other folks I interacted with at the dealership also did a super job of making me feel like a valued customer. I will come back to this dealership when I need to purchase another car in the future.

Review №71

We had a very enjoyable and smooth process purchasing our used vehicle! We would definitely recommend working with Mike Patterson who helped us and answered all of our questions throughout the whole process.

Review №72

What a wonderful buying experience. This is my 3rd car from Medina Auto Mall - both on the GMC side and Dodge/Jeep side - they treat you like family. Alan did an awesome job for us and his follow up after the deal was closed was just as impressive. I highly recommend Medina Auto Mall.

Review №73

If you’re looking for a new vehicle and want an effortless process, this is the place to go! Ian went the extra mile to find just what I was looking for. Gave him a list of must haves and non-negotiables and he showed me three different options to match! Everything went smoothly and the follow up to make sure the transition into the new car was beyond what I was expecting. I would absolutely recommend Medina auto mall to all my friends and family! Thanks Ian for all your help!

Review №74

This was the worst car buying experience in 35 years. Bought a 2007 Jeep Wrangler with 86k miles. Was told by the Salesman that he took it in on trade and it was well taken care of. Manager Jeff decided to wholesale and discounted for us due to supposed EGR valve and oil leak, estimated $1500-$2500 in repairs worst case. We flew into Ohio from Out of State to pick up the vehicle. Was told it would be 30 min as they were “detailing”. An hour later we were told they would bring it to us and we could take a loaner to lunch. Than the Mgr changed his mind and only wanted us to go “pick up the vehicle” at another lot?? We should have stopped there and realized this was a bad deal. The salesman than said Jeff directed him to take us to Akron Auto auction lot to get the Jeep as it was taken their by mistake! 30 min ride to their and found out it was actually at another auction lot I think in Mansfield - 30 more minutes away. Pouring rain, we get to the vehicle and No gas - I pay to fill it and drive back to the dealership to get our paperwork and a plate -We get it home and have our local mechanic shop check the issues we were told about ….. listen to this. Frame damage, extensive rust damage, no floor board, massive oil leaks, holes in exhaust, after market manifold added and even fully bolted on, EGR and cold air sensor with check engine light, driveshaft issue, u-joint failing - Exterior of the Jeep looked good - What Dealer would ever sell a vehicle in this condition? Unbelievable . Local shops said to dump it and the best offer is half what we paid! Buyers Beware of SCAM Dealer

Review №75

It was a nice smooth process. They worked with me on getting my payments needed to be. Cody was AWESOME.

Review №76

One of the best car buying experiences I have ever had in my short 61 years on planet earth. Ryan, our sales person, is kind and honest, just a pleasure to work with. I would highly recommend this dealership and Ryan without reservation.The buying process was easy and painless, and I might add quick. In an age where most folks dont want to go thru the hassle of buying a car, this was so very refreshing.In my books...5 PLUS stars!!!

Review №77

Absolutely awful experience. I bought a brand new 2021 Buick Encore GX from this dealership back in April and have had nothing but electrical issues with it since. I have called the dealership numerous times, left voicemails and nothing. I have reached out to my salesman, who was VERY unpleasant and rude majority of my visit and no response from anyone at all. Will never do business here again and recommend everyone taking their business elsewhere.

Review №78

Worked with Paul in ordering a 2022 Cadillac XT6. This is the second new vehicle I’ve ordered through this very professional sales representative in the past four years. Paul makes sure the details of your order is verified and exact. I can highly recommend the dealership and staff to anyone looking for a new or quality pre-owned vehicle.

Review №79

No pressure, no games, pretty much straight to the point. Brad K. is a good guy to work with. Love my new truck, happy he found it for me.

Review №80

Bradley could not have made my experience easier! Showed me exactly what I wanted and was able to get me in and out of there within a couple hours with my new gladiator! Highly recommend Medina automall!

Review №81

Went in and had Evan help us on Saturday. We found a truck and we hope to pick it up today! Since their used vehicles have to be certified,, the inspection was done and now they are replacing the rotors.Hope the rest of the process goes smoothly.

Review №82

Good environment everyone is polite! I had good experience with Sean. I got the car I wanted for a great price. Medina Auto Mall is AWESOME

Review №83

We had a great experience with Eddie and Pete! From start to finish! Most was done virtually which made it easy breezy! All we had to do was finish the financial end at the dealership! Thank you again. We love our new 2021 Acadia Denali!

Review №84

The easiest car buying experience EVER!! Renee was awesome, working the whole process around my hectic work schedule and helping me find a car and get financing all before I had to even come to the dealership. She took every call I had, even on her day off making me a priority. Travis in finance was able to put together a deal with exactly my terms, not trying to push me into something I didnt want or couldnt afford. I would recommend this place over any other dealership in the area...Thanks guys!!

Review №85

If you want to do your business at a dealer that only cares about $$$ and cares less about fairness to consumers, this is your dealer. Came in to get alloy wheels replaced while in warranty on my Acadia. Finish was peeling off on three of the four. Would only replace three. Was toward the end of the mileage covering bumper to bumper. Fourth wheel did the same thing except was after warranty expired. The dealer would not stand behind the vehicle and replace the fourth wheel. Would be understandable if it was a new condition but it wasn’t. This dealer is exactly what people joke about when talking about dealers. Be cautious here considering there are many other options form GMC and others.

Review №86

Overall experience was good. Low key place and courteous staff. Brad Kloetzly was a helpful, straight forward type of salesperson that didn’t try to pressure me into making a decision.

Review №87

Absolutely would go here again! Joe Martin is fantastic. Our schedules didnt work out for me to go pick my vehicle up so they brought it to me. Thank you Tim Rollins for having Joe take care of me.

Review №88

The staff and vehicle buying experience was amazing. I would definitely recommend Medina Auto Mall for your next vehicle. The people are friendly and very knowledgeable at what they do.

Review №89

My salesman Zack was great! He really went above and beyond to get me in the car I wanted at a price I could afford.

Review №90

I will be recommending to everyone all who ask and those who dont. I have been in sales for the greater part of my life. This was one of the greatest experiences Ive ever had, I saw myself in both of them want to come to sales as the relationship to customer service! This is the greatest greatest when I say greatest I mean greatest ever experience! Travis and Justin I want to point you to out personally if Im allowed thank you very much! Best truck ever shes going to run until I do and I got a long road ahead of me! For my second vehicle I would never go anywhere else those two I will see.!

Review №91

Found my certified, pre-owned Yukon XL here while searching for my new vehicle from Chicago. Josh was the best. He gave me a remote tour of the car via Google and answered all my questions promptly. I flew from Chicago and drove it back home last weekend. It was a great experience.

Review №92

Got a great value on my trade, and set me up with a perfect truck for my business.

Review №93

Rough time to buy a car due to shortage. However, we were able to get into what we needed at a comfortable price point and as always this dealership works to get and keep your business.

Review №94

Travis of Medinaautomall made my experience of getting a new car hassle free. He has great customer service and puts the customer first. Thank you Travis!!! I would recommend anyone to check out this dealership!!!

Review №95

I came prepared with the required documents which made for a fast easy dealership experience. I most definitely recommend Medina auto mall to anyone

Review №96

I bought a truck from here it wasn’t 3weeks haven’t even made a payment on it and it broke down called them they said there’s nothing we are going to do . I asked if I hauled it up there if they could at hook there computer on it to tell me what’s wrong so I can fix it they wouldn’t even do that so I had to take it to another dealership to have them fix it $500!!!! I tell you great people I’m half tempted to hire someone to drive back& forth in front of the store and with huge sign that says MEDIAN AUTO MALL SOLD ME A LEMON BEWARE .

Review №97

Just a great overall experience. Jonny listened and responded accordingly warning him my business. While waiting on all the paperwork they provided snacks, drinks, and hot dogs. Impressed! Thank you for the great experience.

Review №98

If you want great service with a smile go to auto mile in mentor. I traded in my Jeep Laredo for another Jeep. Koudie assisted me with a difficult decision got a excellent price for my trade in and purchased another Jeep. I never have received such excellent service as long as I have been purchasing cars. I wasn’t rushed or felt I was being ripped off as FMSS does to just sell a car. Go to Medina auto mile you will be very happy for my daughter bought her first jeep trading in her Kia and she is happy. Thank you Koudie you rock and keep doing what you do, you will always get our business.

Review №99

First class professionals. Charlie is MY dealer from now on.

Review №100

Happy to provide a 5 Star rating to our experience at Medina Auto Mall! Josh was attentive to all our questions in buying a new used truck and made it a great experience. Also provided great training and leadership to up and coming salesman Allen. Good teamwork guys and it was a pleasure working with you!

100 Photos
4.3 Rating
  • Address:3205 Medina Rd, Medina, OH 44256, United States
  • Site:
  • Phone:+1 888-698-9163
  • Auto body shop
  • Car dealer
  • Auto repair shop
  • Buick dealer
  • Cadillac dealer
  • Chrysler dealer
  • Dodge dealer
  • GMC dealer
  • Jeep dealer
  • Ram dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–9PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–9PM
  • Sunday:9AM–6PM
  • Oil change:Yes
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