The transmission went out on our Armada in Ohio just as we were preparing to return to our home in Arizona. We also had to get to our granddaughters wedding in West Virginia on the way.As soon as they got approval from Nissans Good Will Program, Nick and his awesome team at Ganleys service department arranged to have a transmission delivered overnight and installed it the next day. We made it to the wedding on time, and were able to finish a 3000 mile trip back to Arizona. The new transmission is working great.

We have been very happy with the experience of dealing with the sales team at Ganley. They took the time to understand what we needed and worked with us. I couldn’t be happier with my purchase.

Very friendly staff and fantastic customer service! Mike was pleasant on the phone and didn’t make me (I’m ignorant about cars) feel small or belittled in any way. I felt heard, very valued and the timely service was outstanding!

I have never purchased a new vehicle here but I have had my Nissan service/warranty work done here for my 2021 Nissan Titan. Chris in the service department has been exceptional. Great communication from him and his department. They have gone above and beyond to correct the few issues I’ve had with the panoramic roof. Easily the best service I’ve had for any vehicle I have ever owned. I will continue to bring my truck here and may potentially buy a new Nissan from them. If their sales experience is anything like their service, I know I will be happy.

I called a few other dealerships about availability of trucks. Soon as I explained my credit situation most couldn’t work with me, and some even went as far as lying and saying the truck had sold once I asked about their financing dept. Ken Ganley was excellent to work with Darwin in the financing dept was excellent upfront and understanding, went out of his way to get me into the truck I wanted. Nick Cleer was a outstanding sales representative and was very personable and easy to work with, answered all my questions and made me feel comfortable to come back with anything I needed in the future. A extremely first class dealership and would recommend to anyone!

Our salesman (Joshua H.) was incredibly knowledgeable, extremely friendly and professional! He made the experience so much more enjoyable, we really enjoyed working with him!! We will definitely be return customers!

Bought a new 2021 Blue Maxima! Thanks to Nick our salesman did a great job. We have been coming here for 7 years will not be going anywhere else. We go here for the service department as well. Antwone in finance is awesome

Sales person Ethan was great with his no pressure. It did change with other guys coming in. Was told you would pay off my trade, when I looked at my papers they had put it as negative equity which was not the impression I got. The payments were fine and as the insurance guy said, you can make my trade look like its worth a lot more and still come up with the same figures. Not cool, but ok.

Awesome experience! Jake was excellent to work with, got us the car and price wanted. Stress free, easiest car buying experience I have ever had.

Can I give 0 stars? The sale rep either was trying to rip me off or has terrible listening and communication skills. He showed me how much the vehicle was and then showed my trade in amount. I asked for the difference between the two, but he didn’t help me figure that out. We were knee deep in the deal when I discovered he was changing me $5,000 more than I expected. He then tried to make it all my fault. I’ll be buying my car somewhere else.

Vince is extremely reliable, honest, helpful, and just an overall great guy. He always makes sure I am taken care of in every way possible. Mike is great, too, but he hasnt managed my car the past several times I have been there. Both of them ensure that everything is done right, quickly and to the utmost quality. I couldnt be more grateful.

Very clean dealership that appears to be well organized. Sales people were friendly and very professional. General manager was straight forward but very personable.

Excellent service, friendly staff. Great new online service system that allows customer to see exactly what work is being done/cost. Definitely recommend!

Vince and the boys always take care of me. Great people, great work with great prices! Its a win-win-win at Ganley!

Every time I go there, the associates are very professional and courteous. Whether its for oil change/tire rotation or possibly looking for another vehicleThank youSteve Gibala

My salesman and the sales manager were amazing! I was given options and wasn’t feeling rushed. I had a great experience and received a great rate and vehicle. I will definitely refer some friends. I love my car!! Thanks Ganley Nissan!🙌🏽🙌🏽

The sales team is amazing. They are kind and willing to go above and beyond. I am so happy.

Vince tends to take care of me when I’m there. He does a great job. Very satisfied :)

The service team is great at Ken Ganley and weve had no issues with any of the services performed.The last few times weve gone to Ken Ganley has been to determine our path forward on our current leases. The sales team weve worked with was abysmal at best.Our sales associate wasnt aware of the features of each of the trim levels and packages of the Rogue we looked at. When we had completed our research on our own through the Nissan website we decided to convert our leases into purchases, and we wanted to go through our local credit union.The associate again dropped the ball repeatedly, I had asked for my lease buyout paperwork that I needed. He stated that buying out a lease is a difficult process, and he was sure they could do better on the financing than my credit union. I advised him if they wanted to do a soft query on my credit that would be fine; however, they performed a hard check as my phone blew up with the query that they ran. They tried showing me that they were the only ones that reviewed my credit and my credit union was lying to me.The manager and associate then proceeded to tell me the best I was going to get was considerably higher than what my credit union quoted me, and I should go with them because the credit union wouldnt be able to beat it. I told the associate I just wanted my loan buyout paperwork.After I finally got my one page buyout paperwork i was able to successfully work with my credit union and get the rate and payment I was quoted. Suffice it to say I will never deal with the Sales team at this Nissan dealership ever again. Im just tired of the underhanded tactics.We plan instead to drive 45 minutes to Ron Marhoffer where weve hand wonderful experiences with due to their knowledge of the vehicles and the entire car leasing/buying process.

Jake was great and able to answer all my questions, the ones he didnt know the answer to he knew how to get the answer for me. He helped me take the car for a test drive and test out some features of the Leaf. I was not familiar with the area and came from over 30 miles away to purchase the Leaf so having someone along for the test drive was great.

Ken Ganley Medina is the best. This is my 4th Nissan purchase from this dealership in the last 11 years. Rose is an exceptional salesperson and your service dept (especially Nick) is top notch. Couldn’t say enough great things about these folks!

Josh and his team at Ken Ganley Nissan went above and beyond with the purchase of my car. I came to purchase a used car and Josh was able to expedite the service and cleaning of the car to accommodate my super busy schedule. I have purchased three cars in the past four years and the customer service found here is the best I have ever seen at a dealership.

We worked with Rambo on the past and were met by Josh who explained Rambo retired and offered to help us. He was very helpful and helped find exactly what we wanted.

I have never dealt with Ganley Nissan I was having issue with my Titan that my local Mechanic could not get fixed. I wanted to take it to a Nissan Dealer. Vince checked me in and showed me to the waiting room while diagnostics were done. When they figured the issue he told me they needed to order parts that it would be a few days. He asked if I needed a loaner vehicle which I did. They had my truck done when they said they would. I will go back again and thank you for the loaner truck. Vince handled everything great!

The service staff is the best - very helpful and they dont oversell you for services that you dont need. My great experienced thus far really male me want to stay in the Nissan family.

Took SUV to dealership with a KBB Instant Cash Offer of $20,520 after getting a call from Ken Ganley Nissan saying they wanted to buy the vehicle. I told the lady on the phone that the lease is up in three months, with option to buy. The SUV has 4,400 miles on it with two years and over 50,000 miles left on the warranty. The lady on the phone was adamant. They wanted to buy the vehicle. After looking at the car, the salesman decided they probably couldnt buy it because he thinks he saw a memo about the car maker not allowing them to buyout the lease. Um, what? He said Nissan (his dealership) doesnt allow it so he was pretty sure Hyundai wouldnt. He said to take the CarMax offer of $20,400. I checked with CarMax. There is no restrictions on buying out a Hyundai lease. What a scam! Never buying anything from any Ganley dealership.

I am writing this review a month and a half after the purchase of a 2017 Altima SV. I wanted to wait until the new car excitement wore off, and I had to make the first payment ... ugh. I have to say, I am very happy with the vehicle and extremely pleased with the buying experience! The entire process was a breeze, from the first online inquiry to signing the final paperwork and receiving the keys. A very special THANK YOU to my salesperson, Josh Hotowatyj - what a super helpful and friendly guy! Also would like to thank Antwon (sp) for working hard to help secure the deal. A great staff at Ken Ganley Nissan, Medina. I highly recommend working with them on your next automobile purchase, I know I will!

I had Amazing service from Dante Craft! He did a great job getting me in a vehicle as fast as possible

I was having problems with my heated seats,and they said bring it in. They took a look at it and they had to overnight a part,which they gave me a beautiful loaner an upgrade from my car. They fixed my car and said I can pick it up anytime,but by the the time I could a blizzard came through. I called them and they told me to pick it up when I thought it was safe to drive. How courteous and kind that was at no charge,who does that nowadays. I will always take my vehicle to Ken Ganley Nissan

All my service for maintenance have been handled in a very professional manner, and the cost has been competitive. Vince did a great job with my most recent appointment

Personable staff; treated my car like it was their own!

Great Customer services i dont have to wait long for my car people make u happy it is always cold water and chips

Bought a used Highlander, good price, vehicle was serviced properly for a used purchase, new tires, pads,rotors. Sales staff is friendly. Thanks!

The service department was very professional and the service was done in a timely matter

Nick was extremely accommodating. Picked me up at the airport and worked through the paperwork in a timely manner allowing me to get on the road as quickly as possible. Car is great and in immaculate condition. If I lived closer I would definitely return.

Always a fantastic experience! Vince and Chris are consulate professionals! Wouldnt go anywhere else! Thanks KGN!

Oi Change and Tire Rotation Great Service..... Thanks

I bought a 2016 Nissan Frontier from Ken Ganley Nissan Medina last week. Alyssa took EXCELLENT care of me going over the truck and making the loan process quick and painless. I was on the road in no time - she even called a couple days later to make sure I was still happy with my purchase! Thanks Alyssa and team for a great experience!

Front desk super friendly, Vince very professional and trustworthy

Completely awful experience. Found a car on their dealership website, confirmed the features with one manager and two of the sales reps before coming to the dealership. I was coming from close to 3 hours out, so wanted to make sure everything was good. Got there, and the car was completely different then the pictures on their website, many of the features were not there that I had previously confirmed with multiple people in sales. They had a car with the features that I had seen, they did not give me anything close to the original deal I came in with. Afterwards the sales manager came to me saying he would get me the best possible deal on the car, and came back with a price even higher then my original quote for the car that lacked the features. Kept trying to blame the “16 year-old” that put the pictures on the website, but did not address the sales people I spoke with that confirmed all of the features.

I leased a 2021 Nissan Rogue. The sales person, Nick Cleer, was very pleasant to deal with. I thought he had excellent customer service skills. If I needed to buy another car, I would want him as my sales person. One of the things that he did that I really appreciated was to hook up the bluetooth phone.

Went in to get tires rotates walked out with a newer and better car, super excellent service as well. Couldnt ask for a better experience!

Rosie was my sales rep. She was extremely professional, she explained everything and she is an excellent people person. Rosie went over everything and explained what was in each manual and I also watched video’s. Rosie answered every question and was very courteous as well.I also talked with the financial department, Steve was extremely helpful and I had some questions the next day and he promptly called me back.It was a pleasure doing business with Rosie and Steve.

The best department at Ganley Nisan in Medina is the Service Department. The staff is friendly and competent.

Rose was extremely helpful, knowledgeable and up front. She took time even after close to walk me they all the features on the car!

Rose was the best! She reached out to me over the years when I owned my Rogue. When I was ready to trade my car in and upgrade to my Murano, she was the person I went to. She even called my insurance company. Very satisfied.

The service manager took care of me and serviced my car with more than i expected.

Ken Ganley Nissan is a very nice place with friendly and experienced staff. They all know their stuff and are quick to get you in and out.

Dontae Craft was very professional, friendly and knowledgeable about Nissan. We went in knowing what we wanted and he was able to get it right on the first try. The process overall was seamless and as our second purchase from Ganley, it went well with Dontae’s help.

Matt greeted us when we first came to just look at used inventory. Even in the pouring rain and with it being an hour and a half until close he was thorough in showing us the vehicles and, having found a vehicle I loved, he stuck with us through the purchase process even after close. I appreciated his dedication so much and plan to return when my fiance needs a new vehicle!

Typical car dealer. Super nice but they talk down to you like you dont know anything about a car.

Service department performed warranty repairs to my vehicle and am very happy with repairs. 5 stars on the repair. -2 stars for the 3 phone calls i got from different sales people trying to talk me into trading in my vehicle on a new model after I told the 1st salesman I wasnt interested.

The staff is very very friendly they gave me a quote a little below what they quoted me it was great I love going there for my oil changes I will never go anywhere else

Great staff, incredibly helpful. They will happily have our familys business for a long time to come

Excellent Experience; Up front pricing, trade, very professional and easy to work with and best pricing in 200 mile radius.

I would have said the opposite had they not made it seem like the only option was this one car! Then once we were done then we found out it was the top of the line of the versas. Then made us sign up for credit cards ? Why? For what purpose except to raise there quota? I will tell everyone to go else where!!!!!

5 star will use again

Everyone was very friendly and kept me updated promptly about my vehicle.

Worst dealership Ive ever purchased a car from. I was lied to about the car I purchased. I specifically went to them about an advertised Certified Rogue, which was sold just seconds before I walked in the door, so I was told. Switched me to another Rogue, told me it was Certified, had the window sticker in it stating it was a Certified Nissan Vehicle, then never submitted the warranty to Nissan. Didnt find out until 5 months later when I took it in for service that they didnt certify the car and its just my bad luck because theres nothing they can do about it. And they conveniently discarded the only other evidence of the deal I made, which was my handwritten counter offer indicating the deal included the Certification. If you purchase a car here and make any agreements, capture the paperwork on you camera.

Clean cars Good deals thumbs up for Ron for professional sale experience

One of the best car buying experiences I have ever had. Nick my salesman and Steven the finance Mgr. Were very friendly and helpful I will definitely recommend Ken Ganley to my family and friends.

This place is so good! I am always impressed with the fast, efficient service that they provide.

Out of state purchase was fast and efficient. The sales guy Jake even picked me up at the airport to make it easier. Sales manger Antione also helped with the process wile Jake was off one day. The finance guy sorry cant remember his name young guy who recently took the position had everything ready to go. In and out in a little over a hour. Truly a painless buying experience.

Excellent customer service & pleasant experience when we purchased a Certified Pre-Owned 2018 Nissan Rogue for my wife. Want to commend Jake Pastva, Felix Santiano and Ted Sawicki for their superb work and customer service.

Tigh was very thorough and helpful. The rental car also made the entire process seamless.

Vincent kept in touch every step of the way about the status of vehicle. Very pleased with Ken Ganley Nissan.

Great customer service. Bought our mazda mx5 here last week.

Great sales staff, they took care of all my questions!!!

Great experience from the moment we stepped into the location. Nick in Sales helped make the whole process seamless in purchasing our brand new 2021 Nissan Rogue. I would recommend Ken Ganley Nissan.

Nick (I think he was in charge of the Service area) was outstanding. He was honest, thorough, did what he said he’d do, got me in the next day when I said my son was leaving for college with the car, and made suggestions to save me money! I never fill out these surveys but this is my second or third experience just like this with Nick so I wanted to this time! Nick’s professionalism causes me to continue to return to Ganley Medina. The Mechanics are always excellent but Nick puts the Service department over the top. Thanks Nick!

Excellent sales department, extremely clean facility with the best service department.

Excellent customer service from the door to the register.Perfect shuttle service. Great conversation and strong Covid practices in full effect, which made me feel quite safe.

Ken Ganley has an excellent service department and we always feel confident taking our vehicle there for service.

Very happy at Ganley Nissan. Very knowledgeable about their vehicles, and in the end gave us a very fair price.

I very much enjoyed my recent Rogue purchase. Friendly sales person and staff. Conner was a delight to work with! I was able to meet the manager also. I will look forward to using their service department and will highly recommend Nissan Medina to my friends.

I feel they hv a nice staff . Pleasant

AGREE, THEY ARE FAIR HONEST AND PLEASANT. JUST ASK FOR ROSE!

Tonight a salesman tried to bait and switch my mom with a vehicle. I would not recommend doing business with people that lie.

Purchased a beautiful used car, but when I got it home, there was a list of problems that required the service department. I was told a new radio and steering wheel would be needed. Picked the car up yesterday and several problems were not fixed, only part of the radio and steering wheel were replaced, the new buttons still dont work, I cant navigate the paired phone any more, the lights on the shift console only lit up once so you cant tell what gear you are in when its dark without using the dashboard, and a headlight is out. The car apparently was NOT checked out before it was offered for sale. Most of the service writers I have spoken had to talk to the michanic to answer my question. All the non-functioning key fob needed was a battery, and I finally got the correct instructions on how the remote start is supposed to work, when initially I was told it had been turned off I the cars computer. This has not been a good experience. I went well out of my way to buy a car from this dealer, and now I am driving an hour each way to get the problems fixed. I dont need managers to say Im sorry, bring it back and we will fix it, I need it fixed and double checked.Also, the customer appears to be on their own in the waiting area and bathroom. I waited several hours the first time I took the car in, and no cleaning was done.

Everyone was so helpful and respectful. I am a customer for life!

Nick and the awesome team at Ken Ganley Nissan in Medina took care of our Snow White today. Thats what our 3 daughters call our white 2015 Ford Fusion 😂I blew a tire yesterday Sunday 12/30/18 on my way home from church and called the dealership for help but had to leave a message! Today, 12/31/18 New Years Eve, I called and spoke with Nick who immediately had one of the Team members get a new tire and set up a time for me to come over after work.Not long after that, I received a call from management concerned about the message I had left the day before, but was glad I had already set up a time to get it fixed.I arrived a little after 2:30 and met with Nick. He made a call for approval with road assistance, my car was taken cared of, and I was out of there in about an hour!Im so grateful for the awesome Team at Ken Ganley, their care and professionalism! We still love our Snow White!!Have an awesome 2019!!

My husband and I recently bought a 2016 Rogue here. Our sales person, Alyssa Harris was awesome. She was very knowledgeable, friendly and worked hard to get us into a very nice vehicle that we could afford. Thank you to all at Ganley for helping us!!

I went in looking for a new car and Alyssa Harris helped me. She made sure that I was comfortable and really listened to what I wanted. She is fantastic and obviously takes pride in her customers!! She went way beyond my expectations and got me into a beautiful Nissan. Thank you Alyssa!! You’re awesome

Bought Dodge 2016 Grand Carvan Last week. It was really a bad service. On their website, It shows the car is for sale for $99/mo. When I went there, they said we cant do this offer for you like they tricked the customer.Also, one sales guy said we will have the car pass the safety check first if you decide to buy it and then another sales guy showed up and said no we will sell it as is. I really got upset with the sales team and showed them I am very unpleased with their service. They gave the highest APR because of that.I dont recommend this company for any new buyers.

Our salesman was Nick Cleer. Super nice young man very courteous and friendly. From start to finish Nick was excellent. Our 2018 Nissan Altima was delivered to us absolutely spotless and perfect.Everyone we stopped to show it to thought it was brand new! Great job Nick and Ganley!

I was having a problem with my EVAP system and the check engine light. I had it repaired twice at an independent garage and the problem can right back. I was reluctant to have service at the dealer because of the perceived high costs but I was fed up with the problems. I took my car to Ganley, they took it in immediately, diagnosed the problem, and it was ready the next day. When I picked up the car, the service agent, Nick Bena, retrieved the defective part and explained why I had a problem and how the previous garage may have missed it. Much to my surprise, the total cost was very similar to the independent.

My sales representative, Hayden was wonderful! He made my buying experience simple and went the extra mile to answer my questions and get the car ready for me to drive off the lot! I highly recommend.

I was interested in purchasing a used Subaru from Ken Ganley Nissan that I located on Cars.com. I was contacted by their Internet Sales Rep, Jennifer (LIAR) Lawrence, and communicated with her via e-mail about the vehicle. I agreed to come to the dealership for a test drive of the vehicle and she scheduled a time for my visit. While en-route to the dealership and about fifteen minutes away from my scheduled appointment time I received another follow-up e-mail from Ms. Lawrence inquiring if I was still coming today. On arrival, I spoke with a very nice and professional sales consultant, Felix. Who informed me that this vehicle had been sold. At no point in any of Ms. Lawrences follow up emails did she mention that this vehicle had been sold.Im not the type of person who typically takes the time to write reviews about my experiences, positive or negative. But the fact that I traveled over 75 miles round trip to view and test drive a car that was no longer available and how aggressively Ms. Lawrence repeatedly barraged with me with follow-up emails concerning my interest in a vehicle that she knew or should have known that was no longer available.Typical automotive dealership BAIT & SWITCH Just, get the customer in the door at any cost.For anyone looking to buy a car, I dont have any dealership that I can recommend.But, I sure have one that I will never recommend, KEN GANLEY NISSAN 5180 Montville Dr. Medina, Ohio 44256, and the SUPER-STAR Internet Sales Rep.Jennifer (LIAR) LAWRENCE.Horrible experience. Unfortunately, YELP doesnt have a rating below one STAR.

I bought my first Nissan from Ken Ganley in 2015. Almost every service I have had done on my 2 Nissans has been done by them. I am always treated like family. The service guy Nick always recognizes me when I come in for an oil change and welcomes me with a smile. They always get work done in a timely manner. My seat recliner broke yesterday. I took it to a different Nissan dealer closer to home. They said it would be a week before they could even look at it. I took it to KG and they ordered the part today and it will likely be fixed tomorrow. I have only good things to say about my experience here. I now drive an hour both ways just to get service because no one compares to the quality I’ve gotten at KG. Keep up the good work guys! I’ll be back!

Having just moved here from Arizona where Peoria Nissan was the only place we would go to purchase and repair our vehicles I am let down by this dealership. We came from a dealer who was amazing, friendly, efficient and thorough. After our second visit here we have not found this. Not sure we will be back.

It was awesome until I realized that the finance guy was a snake and added a service package that he never told me about or asked if I wanted, adding an additional 2,500 to my final cost. After leaving 5 messages for the GSM before I got a return call to basically say there is nothing he can do. Oh and lets not forget that my tags expire in 6 days and Ive yet to receive my memorandum title to get my plates. I will never shop at this store again! Horrible

Dear Ken Ganley Nissan, Inc,Jeri and I really appreciate Ken Ganley Nissan, Inc.s:1.) Outstanding Customer Services;2.) Friendly and Professional Manner;3.) Expertise Repair Service, for our Nissan Lease, in a veryProficient and Timely Manner; and,4.) As PROUD 3rd Lease Customers at Ken Ganley Nissan, Inc.,Ken Ganley Nissan, Inc. IS ALWAYS (A+++)!Sincerely,Jeri S. Masters, U.S. ARMY VeteranPamela Denise Tolliver

I have been going to this place for years. I bought my first 350z here and had all service done. I had to have 1 thing replaced in 5 years of having it and it was done right. I recently bought a 370z and bring it here for service regardless. Everyone is respectful, helpful, and professional. It gets done fast, they wash your car after they are done and ask if there is anything else is needed. The waiting area has coffee snacks drinks and vending machines. Its where ill take my car every single time

I had a person who is no longer there misrepresent a product. Tony and his team did everything to make it right and make me happy. Its great to know that in these rough times there are still people who want to do the right thing! I recommend these guys 110%

The service department is good at keeping me in the loop on whats going on.

Went into the dealership to buy a new 2020 Rogue, my experience was so great, I bought one for my wife, too. They have the best deals around on new Nissan’s. Other dealers can’t compete with these guys. I will be buying all my vehicles from them in the future. Guy and Felix were top notch!

Always a pleasant experience

Nick Benna is always the best. I drive an extra half hour because the service is stellar!

Great service. Very attentive.

My salesman Fleix always takes care of me with the best deals available thats why I always return and theres no pressure to buy something I dont want.....