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Rick Roush Honda
3157 Medina Rd, Medina, OH 44256, United States
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Rick Roush Honda
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Ma
Review №1

Tracy made my car buying experience stress-free and quick. Tracy got me in the car I wanted in under 2 hours at the price that I wanted! Great job Tracy!

Ka
Review №2

I would definitely recommend Rich Roush Honda in Medina. I worked with Alicia and she helped me get a car that was perfect for me and family. She made the process as easy and stress free as possible. Which I appreciated because this was my first time not buying a car out right. They also have a nice waiting area with a Starbucks machine. They try to make you feel as comfortable as possible. I would recommend anyone see her for there next car 😊

Am
Review №3

On my way back to Columbus from Cleveland, I ran over a board with nails. My low pressure tire came on and I proceeded to the nearest exit. Fortunately I found Rick Roush Honda and asked for assistance without an appointment. John Gaffney (Service Advisor) jumped into action, looked at my tire and got a technician to start working on it immediately. They had me patched up and back on the road within 30 minutes complete with a car wash.I have not experienced this level of customer service in a while and it was refreshing and definitely appreciated. If you go to the service department, ask for John. I have no doubt he treats every customer this way. He definitely exceeded my expectations.

we
Review №4

Had a fantastic experience with the service department. They went above and beyond (at the end of the day) to help me, and they did so with kindness and professionalism. Highly recommend, especially Jeremy!

Ji
Review №5

Alicia is the best to work with! Everyone there is so nice and the nicest is my new car! It was also the easiest car experience ever! I’ve had mani/pedis that have taken longer… Highly Recommend!

Pa
Review №6

Bought a 2019 Ridgeline Black Edition here three years ago. At 65,000 miles (5,000 miles outside the warranty), it started having problems. Took it to another Honda dealer because it was a 5 week wait for an appointment at Rick Roush. Spent $480.63 at the other dealership but the problem returned the next day. Rick Williams (salesperson who is great and VERY knowledgeable) got me into the service dept. at Rick Roush. The service dept. explained that the truck needed a new transmission and the cost would be $7,601.77.I know that Rick Roush did NOT manufacture the truck, but I am VERY surprised that they werent willing to work with me on a new transmission for a 3 year old truck.

Ca
Review №7

Wow! I am very impressed with the customer service at Rick Roush Honda, especially Greg Crean. Weve all grown accustomed to shipping delays and accepted that there isnt much we can do about it. Well, not Greg and his team. When my order was delayed, Greg kept me informed about the shipping status. When it looked like my order wasnt going to arrive before my upcoming vacation, they had 2 backup plans in place to ensure that my vacation wasnt impacted by the order delay. It would have been easier (and completely understandable) to just tell me the order wouldnt be delivered in time. I mean, theres nothing they can do about it! Instead, they went to great lengths to find me a solution (at no cost to me)! I highly recommend Greg and his team! Expect nothing but a great experience!

Er
Review №8

Alicia was very fun, and a joy to be around. Everyone was very informative and we loved our experience! Would definitely recommend 👌👍

Er
Review №9

I went to this dealership to lease my first vehicle. Alicia made the experience so enjoyable and stress free. I would absolutely recommend to a family member or friend.

Jo
Review №10

My car suddenly started to spew white smoke while I was shopping in Medina. I was not certain what to do. I looked up service shops near me and thankfully a Honda dealer/service center was directly across the street. I drove up smoking, toward the garage at 430p on a Friday, just before closing and was instantly directed by John Gaffney to pull in and put my heat on to balance out my car as it was over heating. John was very professional and very understanding of my car situation and advised me to leave my car overnight as it was too hot to touch at that point. The following day my car was ready and it was discovered that a hose had a pretty significant split. I learned they were a bit short staffed as it was a Saturday and John personally worked on my car. John is my hero! Had he not advised me to leave my car I would surely have been on the shoulder of 71 with a blown engine. Thank you John and the staff at the service garage. You were all wonderful.

Br
Review №11

Had an amazing experience at Rick Roush Honda in Medina. Just purchased a new Pilot with the help of Brian George. He is a great person to work with when purchasing a vehicle. He went out of his way to make sure that everything I was looking for in the vehicle was present and helped get me the best deal possible. He was friendly and very helpful with any questions I had about different vehicles. His approach had no pressure and was reassuring. I was completely comfortable with the whole experience! I have purchased from them in the past and will definitely be back for future vehicles. Great vehicles! Great dealership! Great staff! Great experience! If you you want to be treated right with your next vehicle purchase, go to Rick Roush Honda in Medina and as for Brian George. I guarantee a first class experience!

le
Review №12

This was a very enjoyable new car shopping experience. Brian did an outstanding job in every aspect of the buying process. No high pressure with all our questions explained to our satisfaction. All the other employees that we dealt width did an great job also. I would highly recommend using the dealership to anyone looking for a new Honda.

Ca
Review №13

All I wanted was a car wash and Gavin was the first one to help and take care of me. So kind!!!

Ka
Review №14

Worked with Brian George & he was excellent. Made an appt and got to test drive two cars I was looking at & he worked with me to determine what was the better fit. Explained everything about the car inside & out & answered all questions I had. Highly recommend Brian.

Bi
Review №15

We have been taking our Hondas to Rick Roush for service for years and have always been very happy with their service. Today, they got me in for service without an appointment, squeezing me in and fixing the problem - all in the same afternoon! As always, they were courteous, explained all the work done, and patient in answering my questions. Thank you, Rick Roush service department!

Li
Review №16

Kyle did a fantastic job of helping me with measuring and ordering my new weather tech mats. He made the ordering process very easy with great customer service and mats came in on time and fit perfectly!

He
Review №17

We dealt with Tracy Hammond to purchase a Honda Ridgeline for my husband. Tracy made the entire process so easy and enjoyable. We highly recommend him. Thank you. Hubby LOVES his new truck!

Au
Review №18

Alisha was a great help! Would definitely recommend!

Ja
Review №19

I havent personally been to this location, as I live closer to Cincinnati, but we are purchasing a spoiler for our 2020 Civic hatchback from them and I ran into complications with not enough information on the order processing. I spoke with Austin today and he was not only AMAZING, but super friendly, knowledgable and made me feel like a valued customer. I cannot wait to receive the spoiler! And I also cant wait to make more purchases from them in the future.

Da
Review №20

Excellent service department! Weve been bringing our Honda cars here for maintenance/service since 2007 and we dont want to take them anywhere else. Always receive great service at reasonable prices. The staff is professional, thorough, accommodating, and efficient. Top-notch organization.---------------------------------------------------------------------------------------------------------------------Thank you Erik M., Service Advisor, for being so helpful during our last visit.

Ha
Review №21

I went to Rick Roush to have an oil change and other services and Jim Klotz in service did an excellent job. I am very happy with the service and politeness when I was there with him.

Ch
Review №22

Kyle Paintiff in parts was extremely helpful and very knowledgeable! I highly recommend working with him!

R
Review №23

Ive had 22 Hondas or Acuras. Up until this dealership I have always been able to drive up or call ahead and get an oil change on request with a car wash. Yes, sometimes I have had to wait awhile for that service but I could always get it done. Not here. Here you have to call and generally wait a week or more for service. Same is true for most everything you have to have serviced. There is simply no excuse for it. I was told when I bought the car they were working to improve on it but that never happened. One designated person could do enough cars in a day to cover many times the expense. They could also do the filters as well in just a few minutes. Why have me go to another dealership to get this basic service? It doesnt make any sense.

LM
Review №24

New Honda Insight 2021 Hybrid -tonight our son purchased his first new car- Darcy is so great!She was our customer for a home mortgage & now we were privileged to be her customer & we trusted her & Rick Roush Honda and are so pleased - She took absolutely perfect care of us & all the details. Cannot say enough!

Me
Review №25

The best car buying experience I ever had! My sales person, Brian, was amazingly helpful, throughout the process and Juilana, in finance, explained everything in detail! Both were so kind and professional! Thanks Rick Roush!

An
Review №26

Alicia went above and beyond to get me and my fiancé approved and in the car we REALLY wanted! I can’t say enough nice about her and would refer her to anyone!

Mi
Review №27

Excellent employees, great service and updated new showroom and waiting room. Brenda and I have been coming here to get our Honda cars serviced since 2011. The sales team is helpful. The service advisor Erik is very polite, explains everything well. Also, in this wear a mask is challenging and if you are a customer who must read lips, Erik will pull his mask down. And if you are a customer who depends on Sign Language, you are in luck. Austin is excellent at assisting with ASL. We have been very happy doing business with this Dealer for a long time.

Ce
Review №28

Caring service provided with respect and diligence in a timely manner.

Co
Review №29

Darcy was the sales consultant that we dealt with and she provided 5 star service in every way. She was friendly, very knowledgeable about different Honda models, and helpful without making us feel pressured to buy. We felt totally relaxed during our car shopping experience. This dealership was very accommodating, clean, and seemed totally professional. We would definitely refer friends to this place and will tell them to see Darcy for help with purchasing a vehicle!

Be
Review №30

I visited Rick Roush a few times before making my final purchase, each time all the staff were very friendly! I felt no pressure which I loved the most. I was able to take time to make a decision with no repetitive calls, texts and emails like other Honda dealerships. Brian took time to explain things to me and answered all my questions. Very happy with the services at Rick Roush Honda! Highly recommended!

Re
Review №31

I cant say enough about the service that we received from both Austin and John in Rousch Hondas Service Department. They were both incredibly professional in helping get to the bottom of an issue we were having in an incredibly timely manner. Faced with an unexpected trip and concerned with an unusual sound we were hearing in our Honda Pilot, we were able to get an appointment right away (even based on their busy schedule), dropped our vehicle off and received a prompt phone call and thorough explanation surrounding the problem. It was able to be corrected the same day, even though we were a late addition to their schedule, and were now able to make our trip without any mechanical concerns. Thanks so much to both John and Austin!

Ma
Review №32

Just leased from Rick Williams - he was honest, friendly, didn’t try to sell me on any extra stuff I didn’t need and took the time to show me all of the features and set everything to my personal preference. I was about to lease the exact same vehicle from Ganley Honda - I’m glad I gave Rick a call before doing so because it definitely worked out better in the end. I’ve purchased and leased tons of vehicles and this was honestly the most stress free process I’ve been through. I’ll definitely do business with them again and that says a lot because I’m not easy to please when it comes to car deals. I have absolutely nothing negative to say. At all! Thanks for your help, Rick!

N
Review №33

My experience with this service department has been superb! They are honest and they care - theyll tell you when your car needs work, theyll tell you what costs are worth it, and theyll really take your own needs into consideration when they give service and parts recommendations. The whole service and technician team deserves kudos, but especially Erik; he went above and beyond to talk me through the diagnosis for my car and to reassure me about the process, cost, and longevity of the work. I felt SO much better after speaking with after speaking with him!Get your car serviced here - you wont regret it!

Ti
Review №34

Brian was very kind, knowledgable and helpful! I enjoyed my car buying experience very much! I will reccommend Rick Roush Honda and Brian to anyone searching for a vehicle for sure. Thank you for such great service!

La
Review №35

Brian was very friendly, knowledgeable & helpful when we came in to purchase our new pre-owned vehicle. He made our decision a very easy one & the process was smooth & painless. I also scored extra points with my wife when we came home & surprised her with her early Christmas present.Juliana was very friendly & helpful as well when we completed all of the paperwork.I would definitely recommend Rick Roush Honda to any of my family or friends & we will definitely come back when it’s time for us to add another Honda to our lineup.Larry Lampa(Very long time Honda owner)2017 Honda Pilot EX-L Sensing

Jo
Review №36

I just wanted to say thank you for the experience. Darcy Heerema answered all of my questions and genuinely seemed to care about my situation. Thank you for all of the information you gave me and helping me figure out how I can best go about fixing myself to purchase a car. I will definitely be in touch!

Ma
Review №37

June 2021: Another great experience. Erik and John in Service are SO friendly and knowledgeable. And the Master Tech that worked on my car (32 yrs experience!) caught and fixed a dangerous problem. I will continue to rely on the. Trustworthy and nice. March 2020: Had the chance to use them for service. Beautiful dealership, friendly, trustworthy service staff and honest fair pricing - AND they have Starbucks in the waiting lounge! Service team (shout out to Eric and Jim especially) were SO friendly and helpful. Got my Odyssey in and out in amazing time, and on budget. Thanks guys!!

Ja
Review №38

Great buying experience today at Rick Roush Medina Honda! Dylan Haines was phenomenal and made this car buying experience easy. I would recommend Dylan Haines here at Rick Roush if you’re thinking about buying a new or used vehicle. Thank you Dylan and Rick Roush Honda!

Na
Review №39

My experience at Roush Honda was excellent. Brian George truly listened to my concerns and perspective before providing helpful and constructive options. I never felt like I was being rushed to the sale. This is how car buying should be, a genuine quest for facts, coupled with a product that met my needs. I couldnt be happier with the experience or with Brians thoughtful customer support.

Co
Review №40

Brian was a pleasure to work with. Everything was a very simple, easy going and complete non pressure process. For anyone looking for a Honda I definitely recommend Brian from Rick Roush.

Ki
Review №41

John and Austin always do such a great job getting out car ready and in perfect condition. Thank you so much for making sure we get 5 star service. Always appreciate everything you do for our family!

De
Review №42

My brother who had a stroke recently had a accident by hitting a curb.His car was towed to your service center. Erik, a service advisor, went above and beyond to accommodate my brother and take care of his car and explain everything to him. Erik is a great and very professional employee.Vehicle-2019 Honda Fit

Al
Review №43

Great experience! Professional and was not pressured to buy something that day. Will definitely come back when I ready to buy my next new car.

Sh
Review №44

The parts department man Kyle was super helpful!! I haven’t purchased a car here yet. But my Honda Accord is still strong 17 years. Would probably go longer if it weren’t for winter.

Ch
Review №45

Love the service department here!

Ka
Review №46

I had the BEST experience leasing my vehicle in April 2017. I worked with Darcy and she made the process so easy. I was in an out within an hour. She even sat with me and helped me understand how to program all my settings. She checked in with me shortly after the purchase to make sure everything was perfect. I never felt pressured and she helped me throughout the entire process.Every time I went in for maintenance, everyone was so helpful and friendly. In and out quickly!I went in today to purchase the leased vehicle and worked with Darcy again. Kelly helped me with the financing and was wonderful. I was in and out under and hour and got a GREAT deal.I recommend Darcy and Kelly to anyone looking to lease or purchase a Honda. I am a life long customer!!

tu
Review №47

There are better Honda dealers.

Na
Review №48

Called in to look at their new Civic Type R, car was placed in a nice spot to look at the vehicle but it was extremely dirty. Salesperson seemed to have profiled me immediately showed me the car and told me I couldnt even look inside the car let alone drive it to know if I liked how it handled. Had to jump through hoops just to look inside and was told youd be able to drive once you purchased the vehicle which means I would only get to know if I liked the car after I bought it. Salesperson knew very little about the car and made up information on the spot. Needless to say I left and will be looking for my new vehicle elsewhere where they treat me like a customer not an inconvenience

St
Review №49

Service department was quick to find a problem and resolve it. Comfortable waiting area with complementary beverages.

et
Review №50

I brought in my 2013 Accord for rear brakes a couple weeks ago. I could not be happier with the level of service I received from Erik. Not only was he polite, knowledgeable and thorough, he contacted Honda because my calipers were both leaking and he got them covered under my certified warranty. To top it all off my car was still completed on time and they even washed it! Everyone I came in contact with was very friendly while maintaining a safe social distance. I strongly recommend Rick Roush Honda for anyone needing service.

Ja
Review №51

Thank you Dylan Haines and the rest of the GREAT staff at Rick Roush Honda for getting me into my new Civic LX! #supportChristianBusinesses 🙏🚗❤💯

Al
Review №52

Talked to Dylan today about the new Civic Type R. Very knowledgeable and explained exactly why I was not able to test drive the car and I was very understanding that some people want to buy the car with no mileage. He gave me a great tour of the car and explained all of its features thoroughly. Great experience I’m looking forward to coming back for my next car!

Na
Review №53

John the service manager is awesome! He explains everything very throughly and makes you feel very confident in the services you are having done! Also very friendly staff and speed of service was great!

Au
Review №54

John in service got me in and out in no time! I had to get an update done and he was very efficient and professional!

Ri
Review №55

Very nice dealership i would recommend RICK ROUSH HONDA to anybody that wants a great deal.

Je
Review №56

I had the best experience getting a new car at Rick Roush!! I got a 2020 Civic sport. I was in and out in less than 1 hour! Rick Williams was so awesome and so helpful. He literally made my life so easy the past couple of days. He helped me get out of a lease that I’ve been wanting to get out of when nobody else could or wouldn’t (I’m not sure which one but either way they didn’t help). He also went over how to use my car in so much detail. The business manager was soooo amazing as well. She was so nice and help me get in a lease with a not so great credit score. They were both so helpful and nice. I couldn’t ask for a better experience. Please please get yourself a Honda and go to Rick Roush!! My dad has gone to them for years and I’m definitely a customer for life :)

To
Review №57

Rick Roush Honda always delivers the best service and buying experience. The staff is very polite and helpful when our pilot is in for service. The new facility is clean and makes for a great place to do business with.

Ta
Review №58

Erik was very helpful and personable. I always receive top notch customer service when I come in for my regular maintenance.

Ga
Review №59

Terrible service. We called ahead to test drive a specific car, so we could assist in salesperson in getting a car ready for us before we arrived and actually arrange to have a sales associate help us with our buying decision. The first thing Brian did was inform me that he only had 30 minutes for us. (meanwhile there were four or five other salespeople lounging around with nothing to do.) Then after I asked about test driving the car we had called to arrange, he disappeared to go find the new car we had previously arranged to test drive. After an interminable wait, we left, disgusted by another typically bad experience at a car dealership. This is precisely the type of experience that drives consumers to the internet who just want to buy something without the hassle of ineptitude.

Au
Review №60

Thanks to Darcy I was able to get my first car at an amazing price. She walked me through how everything works and made sure I was happy with everything. I highly recommend her if you’re in the market for a new car :)

ha
Review №61

Rick Roush Honda is a very helpful and nice dealership. Darcy helped me find my car and was very kind and helpful. I highly recommend coming here.

Br
Review №62

Rick Roush Honda is great!!I came here and spent pretty much all day here without once feeling pressured! Everyone was super nice to me and very accommodating!The store itself is big, clean, and beautiful. The showroom is filled with cars to admire. Then theres an amazing waiting area with a complimentary water, a complimentary coffee and hot chocolate machine, a vending machine for snacks, and even complimentary popcorn! The decor in the area is beautiful. You can relax on the comfy seats, or sit down at the stand and get some work done while waiting on your car.Overall, its a great place to visit if you need work done on your car or if youre looking to buy a new car!

Ja
Review №63

Outstanding service department! I highly recommend Eric for any of your service needs!! He really went above and beyond to make sure every expectation was met! He called me everyday to update me on the current status of the vehicle. I could not have been happier with the way I was treated! I will be using Rick Roush Honda for all future service needs.

D
Review №64

Rick Roush Honda in Medina Ohio has not served me well. Twice I have had an experience with the service department where they tried to sell me a repair I didnt need. The first time was replacment of my brakes, but after having them checked out elsewhere I got 20,000 more miles before they actually needed to be replaced. Most recently was a recommendation to replace my timing belt because it looked old. It was replaced 5 months ago. I dont believe that they even looked at it. This is not the competence or the honesty I expect when paying top dollar for service. I bought my car from them and have regularly had it serviced at their dealership, but I will go elsewhere next time.

De
Review №65

Traveling from out of town and suddenly had a terrible grinding sound. Trying not to panic, I called a tow truck and had my Accord towed to Roush Honda. They checked everything out, found a rock, checked my tires and brakes. I was on my way in less than an hour. No charge to me and they gave the peace of mind that the car was okay. Excellent service, thanks for taking care of me.

Ka
Review №66

I spoke with Dylan today at this dealership, he gave me all of the information I asked for, super helpful, and offered me water like 20 times! He gave me his card and even put his phone number on it if I have any other questions (talk about dedication!). I will definitely be recommending this place to friends!

Fa
Review №67

It’s cool

Je
Review №68

I dreaded buying a new car as a young women, especially since my experience at other dealerships was terrible!! However, I had the best experience at Roush. I was helped by Darcy and she was amazing!!! She was informative and respectful and never pressured me. I had a great feeling from when I first stepped on the lot to when I drove away in my new Honda.

Ma
Review №69

Tracy just sold us a car! And he is awesome and so personable! Best salesman we’ve had! We’ll be coming back here for sure and recommending him to friends and family!

La
Review №70

A pleasant experience due to the friendly and competent folks who work there! Good job!

Ke
Review №71

Thorough in their inspection; seems pricey over competitors

Be
Review №72

I took my 05 Civic to Rick Roush Honda for a second opinion and was very pleased with my experience!I usually go to Sunnyside Honda which is right across the street from where I live, but after 7+ visits (literally...I lost count) to diagnose and fix a check engine light issue over the last few months, I got the impression they were tired of working on my car and it costing them more money. When I had asked Sunnyside to also diagnose a rattling noise, they told me an answer that didnt seem to make much sense. The car is old so they may have been hearing something different than what I was referring to, but given the severity of the noise I didnt feel comfortable going into the winter season without getting another opinion. I will give them credit because they did advise me not to spend the money to fix the problem. It would have costed more than the value of the car and they worked hard to fix my check engine light.The staff at Rick Roush were very polite, gave good explanations, and referred me to an exhaust shop which could do the repair for a fraction of the cost rather than trying to squeeze $1,700 out of me. I appreciated their quality service and would gladly make the drive out to Medina again.

Ga
Review №73

Passing through Ohio on a road trip and had an issue with a recall that was installed by another dealer. Jim and Ron went above and beyond to take my vehicle in and repair it without an appointment and I was on my way hours later. They saved the day and my trip. Excellent service and personal touch. VIP treatment for a random Honda Owner from another state! Bravo!

Sc
Review №74

We had a wonderful experience buying a new car for our growing family. We came over from Indiana. Jim K. showed us pictures and videos of cars before we got there. So when arrived, we knew exactly what we wanted. Jim took care of everything and made the process easy and fun. And Kelly was so nice and took great care of us too. We’ll be back for our next car. Thank you!!

Ca
Review №75

I drove 3 1/2 hours for my used Honda Civic and it was definitely worth it. I worked with Darcey and Kelly who made sure to get me the best deal possible! Everyone there was very pleasant and inviting! Very professional and I would buy from them again! I am very thankful for my wonderful experience at Rick Roush Honda!

As
Review №76

Bought a car from Dylan today! He was very helpful and knowledgeable! Would definitely recommend him to my family and friends.

Ka
Review №77

We had a great experience at Rick Roush Honda in Medina. Tracy was our salesman and he worked hard to negotiate a fair price for a Honda Pilot. We definitely recommend this dealership, as they are courteous, respectful, and honest. The staff is always accommodating, offering coffee (Starbucks brand!) and water. We did not meet one person who didn’t have a smile on their face. If you are in the northeast Ohio area and interested in a Honda, make sure to stop in!

Ki
Review №78

Dylan, my sales associate, receives my highest rating! He was kind, polite, knowledgeable, and patient with all my questions. My overall experience was excellent! I love my new 2020 Honda Pilot Touring!! You all should visit Dylan and the showroom and check it out!!

No
Review №79

Very happy with my purchase. Dylan Haines was a joy to work with!

To
Review №80

My buddy and I were helped by nick. We are inexperienced and Nick was able to help us with everything we needed. Extremely knowledgeable and very kind. Thanks Nick!

Mi
Review №81

Ive been to this dealer many times before. They never fail to keep their property clean. They have been following the proper protocol during the pandemic. The service and courtesy of their entire staff including the service department is excellent. I would recommend this to you or shift to anyone whos interested in buying a Honda or other mobile product.

Co
Review №82

Terry Phelan did a great job helping me purchase a used Civic. I found the car online and was able to complete the whole process from out of state with Terrys help and expertise. He responded quickly and gave me his honest assessment of the condition of several used vehicles since I wouldnt be able to evaluate them in person. I highly recommend Terry as a reliable salesperson and wouldnt hesitate to buy another vehicle from him.

Ch
Review №83

Just brought my car in for its first oil change and it was the easiest thing I’ve done all winter. Everyone was super nice and it was quick. Thanks Jim in service for helping me out.

re
Review №84

The staff was very helpful! Darcy assisted me throughout my entire visit and had extensive knowledge on each motor vehicle.

Ji
Review №85

We just bought a used 2017 Honda Accord Sport and had a great experience with Rick Roush. After a lot of looking and a lot of research, I feel we got a great car at a fair price. Also they took care of some things after the sale that many places would not have. I really appreciate them standing behind their product. Thanks Terry Phelan and to the rest of the Rick Roush Team!

Br
Review №86

Jim in Service went out of his way to get partial warranty coverage for my repair, even though the car was outside (45K miles) of warranty. Jim was professional and a pleasure to work with. Great effort. Thanks !

Je
Review №87

Darcy got us the car we wanted and was super pleasant. Would recommend to friends

Ja
Review №88

They are great people who tried everything that could to get me into a new car for me and my fiancé because we are expecting and they were able to get it done awesome people

Su
Review №89

We recently purchased a used Honda vehicle and brought it to Rick Roush Honda for a master technician to give it a top to bottom check. The service advisor, Erik, was outstanding to work with. He took a great deal of time to explain all the findings from the car’s evaluation and explain other features of the vehicle. They were very honest in not recommending some services they felt were not needed. Very fair pricing and great communication throughout the process. Every aspect of my service experience here was perfect, and we will bring both our vehicles here exclusively for all future service. I highly recommend them!

ro
Review №90

Was looking for a truck and the sales staff was friendly and took there time to get me the best deal Honda offered. service was able to install some accessories while i waited........thanks Tracy, Kelly in sales and Jennifer in service........keep up the good work

Sc
Review №91

Great prices and quick service for ordering parts and accessories.

Ru
Review №92

Drove in by mistake wanted Buick was nice and directed me next door.

Mi
Review №93

Brian George was very helpful in our car buying experience. If you need a new or used car please contact him at Rick Roush Honda.

Ke
Review №94

Leased a new Civic from Rick Roush Honda. Had the car now for over a month and no problems or issues. Great buying experience from start to finish. Chester was great and went through all the options and features of the car. Making sure I understood everything and answering all my questions. Juliana in finance got me an incredible interest rate for the lease and made all the paperwork easy to understand. Spring got my plates transferred to the new car with no hassles. Tyler gave me a more than fair offer on my trade in.

Be
Review №95

Total clown show. Got charged a diagnostic fee even though they didnt fix the car. They wanted to charge me over a $1500 to have an injector fixed. RR said they have to take the hole engine out. Total B.S.I took it to a local garage and was repaired correctly for $150. Running like brand new. Thats called price gouging. Not good business pratices. Supposedly the owner suppose to be christian. Makes you wonder.

Na
Review №96

I recently brought my wifes car in for service. The service guys did a great job! A special thanks to Rick Williams who went above and Beyond to resolve my issue. Also, Id like to thank James for putting the final clean touch on my wifes car and the service team for giving me a great experience and for providing excellent customer service. Thank you so very much. Mike Gilbert

br
Review №97

Bought probably 15 cars off of them in the past. Great people. Just had my wife’s car serviced and was treated excellently. Jim and Jenifer really helped us out. Great place that backs the products they sell.

J.
Review №98

Just bought a new car last month. Darcy was courteous, knowledgeable, never pushy, and willing to help even after the sale with everything from financing questions, vehicle options, scheduling, and arranging a courrior to and from dealership.The waiting room is very comfortable and the service team was friendly.All around a good experience.

Br
Review №99

As always its a pleasure to buy cars from this dealership. Our family has bought many cars from here because of the ethical and moral values the sales staff has. The funny thing is that they truly are not cars sales people. The cars sell themselves. Thank you Greg, Rick Williams and Kelly. These are outstanding individuals as I would always refer my friends, family and clients their way. THANKS AGAIN!!!

Kr
Review №100

Best car buying experience Ive ever had! Chester Warren was recommended to me by a work colleague. So I glad I took the recommendation. He made the experience so easy. I felt like he really listened to me and the process really smooth. He worked around my work schedule for our meetings. He followed up on my questions quicklyby email. I was able to take home a 2016 Honda Civic EX-T that met all of my specification in less than a week. I cant recommend highly enough.

Information
24 Photos
100 Comments
4.6 Rating
  • Address:3157 Medina Rd, Medina, OH 44256, United States
  • Site:http://rickroushhonda.com/
  • Phone:+1 330-725-3999
Categories
  • Auto parts store
  • Honda dealer
  • Auto repair shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–9PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
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