I was very impressed with the professionalism and politeness exhibited by the team members at this location when I went in for an oil change at opening time on Sunday morning. The assistant manager was the one who helped me and he was just an all-around nice guy who wanted to help and make sure I got what I needed. I was even more impressed when I found out how short staffed they have been (like a lot of places) and how few days off some of them have gotten. I hope their regional person recognizes these guys that show up every day, on time, and treat their customers well.In terms of the business services themselves, the pricing for a synthetic oil change is cheaper than other places in the area and the free car wash at the end doesnt hurt:)

Guy who greeted me rolled his eyes when I told him I wanted my radiator flushed. So that was a bit frustrating. But the CSA was nice. Took care of my oil, differential, and radiator within 20 minutes. Id give the place 5 stars besides the rude greeting

I had been a loyal customer for a good 15 years. In the past they had been super thorough, quick and helpful. I went into see them about 3 months ago as I had a hair-brained idea to change my own oil and couldn’t get the drain plug lose. I wanted to try amsoil and see if I got different results and possibly extend the life of my cars engine down the road, that would have to wait for now. They apparently did the oil change and left the plug without over tightening as instructed. Fast forward 3 months and 2000-2500k later, I checked the oil dip stick and concluded it wasn’t looking good. It’s time for another oil change.The drain plug was still in that same ugly marred condition, stripped and super tight, I wasn’t happy but realize they can self tighten with time and use. I purchased a bolt extractor and other various items and was ready. I was finally able to let that bolt lose with much effort when much to my surprise a liquid so dark, thick and nasty came out of my oil pan! 2,000-2,500 miles does not come out that dark, thick and nasty. My oil filter too was super nasty, dark and filthy. I can only conclude the synthetic oil change I had paid for 3 months ago never got done. I’m guessing 6-7k at minimum had elapsed till it truly got done today. Sometimes it’s best to just do it yourself however inconvenient it maybe. My vehicle’s maintenance has been compromised because of apathy, gross incompetence and just not really caring for their customer’s needs. It only takes one time of doing one’s job poorly to upset the public and decrease the amount of confidence. I suggest you think twice and always check peoples work after the fact, especially if you continue to utilize this establishment. I’m out the labor and cost of an oil change but worse, the negligence which occurred when trusting these fellows could have cost much more in repairs.

We are on vacation from Florida and pulled in to get our oil change one evening last week.... unbeknownst to us, we pulled in after their closing time. The team of men were professional and gave us the best service in little time, plus a free car wash!! Sorry we didn’t notice your hours before we pulled in, we are extremely grateful for the amazing service at a time you were more than likely ready to go home. We felt very comfortable with the communication and teamwork the men exhibited while giving our van some well-needed TLC.

These guys are great. Always polite, thorough and efficient. Free car wash too!

My family and I have taken many of our cars here for many years and always received very good service. After my visit today I can say that I guarantee that I will NEVER do business at this location again. The tech. That checked me in and John, the Assistant Manager were both very nice, respectful and professional which is the service level I’ve always received here. The tech. That dealt with me once I pulled in to get my oil change and the Manager were both incredibly rude, disrespectful and unprofessional enough so that I felt the need to write this review. If I treated people the way I was treated today in my profession, I’d never be able to find a job again rightfully so. I would very much appreciate being able to speak privately with the owner to explain the details of my experience today and why my family and I unfortunately won’t be returning. The employees listed on my receipt were “upper” PD, “lower” CF, “Courtesy” PD.I would like to update this review and say that I am very grateful for receiving a phone call from Derek (I hope I spelled that correctly), the Director of Operations asking about my experience and truly caring about it while I shared the details of why I was soooo upset. Derek was also very nice, respectful and professional like John, the Assistant Manager as well as the tech. Who checked me in (who I learned is Nigel). These 3 gentlemen clearly know what good customer service is and how to give it. Thanks again Derek!!!!

Very efficient staff, it was a really good experience, all staff was super professional and worked as a team to get the job done quick.

THE BEST OIL CHANGING EXPERIENCE any city, any state.Clearly they take Pride and Satisfaction in being the Best. The workspace is near immaculate. The folks are friendly and thoroughly professional. They have instituted work-flow protocols that are likened to a NASA pre-flight.

Fast and friendly service. They got me in and back on the road very fast. The free car wash is a nice bonus!

I have taken all my cars to Pennzoil for as long as I can remember, they have Always been super thorough, and very helpful. And today was no different, I got my truck in and Phil was very professional and made sure to check and change everything. I will most definitely be bringing my vehicles back as Ive always done.

Unfortunately there is always A-line but they are courteous and do a good job and seem to care

The service was great. Its more like a 20-25 minute oil change but for a drive thru service, thats pretty good. It can get busy so if you drive up and its 4 cars deep, youre looking at a 1 1/2 hour wait.

Fast friendly service. Very professional with smiles on faces. Good pricing and they even gave us a free car wash.

Love the service and the people... Any questions or concerns they will take care of you..

Great job and a free car wash. Always let you know if something is wrong or needs attention. Thank you

I love this place... Theyre getting busy by the day... I go there even when I dont need oil change, if my car make any funny noise Im there and now they know me on sight 😂😂 I dont mind as long as they tell me the truth about anything to do with my JesusMobile since I drive so much and sometimes long distance, i cant be left on the side of the road because I didnt get the JesusMobile checked beforehand. Try them out, the service is impeccable and priceless...

This is my go-to for oil changes and things like bulb replacements in the like. The people there are friendly, knowledgeable, and really know their stuff unlike many 15 minutes oil change places. Its the only place I go.

Have gone here for over 15 years. Great service and crew.

Cashier “DTH” was awesome, took great care of us and even gave a first responders discount. Thanks guys!

I had a headlight low beam and a left blinker bulb out. Always in the past when getting my oil changes done here they always did it for me. Have always been happy with their service. But this last guy either didnt know how to do it or didnt want to. That left blinker being out was dangerous. I am a 65 year old woman went and bought my own bulbs and put them in myself. When I go back I will request some one other than TRW. Thank you, Phil I gave you more stars for you caring and replying

Great place nice people and fast

Been taking my vehicles here for years and have had great service everytime

Friendly staff. Very helpful also.We are going back!!!

Great place for an affordable oil change. the staff always lets me know if there is anything obvious that needs attending

Got my oil changed fast and got a free carwash. Cant beat that

Very friendly and professional group. Go thru lights, tire pressure, various fluid levels other than just oil. 10 minutes a bit of a farce but extra time spent worth a good service and product.

When i took my car it never had a oil spill took it to pennzoil and now i have a oil spill

They do a great job getting everyone in and out in a timely manner.

I went here today for an oil change. I asked the guy who took my info if they would check my fluid levels. He said they do that anyway. Imagine my surprise when I got home and checked them myself. My power steering fluid was low. I specifically told him about that and my coolant reservoir was way low. I am really disappointed. Ill never go back.

Pennzoil os a very good business for oil changes and caring for your car. They are very friendly and make sure that theyve done everything needed. Its the only place we go for our oil change and were very satisfied with them.

Very efficient and fast. Did not try to get you to purchase unnecessary items.

John, and the crew are 5 stars. These guys are the best. Above and beyond service.

Awesome place that actually do what they claim, will be getting my business in the future, +FREE CARWASH!!

Long, long wait. Nice people. Good service after the wait.

Fast and friendly service. The technician went over my vehicle,, checking the items that needed checked, no hard sell.

This is the best oil change shop in Medford. I have been using them for the last 4 years. I feel confident in their ability and enjoy the plesent customer service of the staff here.

Fast, friendly and dont try to up sell. These guys are rockstars!

This place is so great!! Speedy, professional and friendly. Since you are in your vehicle you get to interact with the techs and ask any questions. You also get a free car wash!!! Is it a coincidence that I need an oil change when I visit my mom in Oregon?

Had a quick oil change and it was great and customer service is top notch!

Very good service. Thorough!

I really like this place, I just do not like Pennzoil. They need to get either Valvoline or Havoline High Mileage oil instead of Pennzoil. :(Get some of that and you get 5 stars..

Pennzoil on Crater Lake Highway and Delta Waters is the best! I love coming to this location because it is quick, easy and the employees are very friendly and professional. The General Manager and one of his Managers, Phil have been there a long time and are great! Today, Anthony was my main guy and Chris helped them and they did an awesome job! I definitely recommend them!

Great customer service they always take care of my vehicles

Fast Nd friendly with fair prices.

Great service and great price.

They got it down great job guys!

This place is great. It was cheaper then I was expecting and I didnt even have to get out of the car! They also checked tire pressure, fluids, signals ect. I went here 2 times today with both our vehicles. Both times with different people and was a great experience each time. I highly recommend them!

They are always so kind and efficient here! They recommend what you need but without pressure which I really appreciate, as well as the free car wash that is in the same parking lot! I highly recommend.

I was blown away by the service at this place. These guys are working together and quickly. They are friendly and seem happy. I waited a few minutes, and it does take a bit more than ten minutes to change the oil, etc, but they did so much more than just change the oil. They checked all the lights on my vehicle, checked tire inflation and adjusted as needed, lubricated the door latches and washed the windshield. They asked what I wanted, and did that. Thanks to Thomas for making it easy and fun.

Always friendly and helpful. Especially if you give them a smile for their hard work. 😁

This location busy & very respectful. Professional technology thats keeping track of my cars history & needs. Advice for additional services optional with no pressure. Thanks 10 Minutes! Good job. KL

Always get my oil changed here. Every 3 months for at least 15 years. Won’t stop going to Pennzoil 10 minute Oil Change!

Great service everytime I have been going there for about 15 yrs

I waited in line for about 20 min. and waited in the office about 15 min. Then the car wash had a long line so I will get my car washed another day. The attendants are very courtious and do a great job. Very busy day.

Quick service and then a free car wash. Nothing wrong with that.

Quick and professional.

Great service and they offer a complementary car wash after the oil chamge. I was slightly disapointed the last time I went as I saw a tech trying to sell an air filter to a customer and it was very obvious thiers was brand new.

Two years ago I got my oil changed here. So last year I went in to get my oil changed and they told me I hadnt even driven half the amount of miles that I needed and that my oil did not need changing. I think this speaks to their honesty, trustworthiness and competence. And I would certainly go here again.

It was a standard oil change. The people were nice and helpful. Last two times they seem to miss a step on little things. This time no light check or offer to do it. Also, didnt lube lock when lubing door? Little things but annoying when I find my lights dont work etc.

I have 5 little kids, so getting my oil changed is something Ive been dreading. I picked Pennzoil based on their high rating and the fact that they advertise it taking 10 minutes. I figured, taking 5 kids out of the car and into a tiny office filled with other customers would be manageable if it were for just 10 minutes. When I pulled up, to my surprise, I was able to stay in my car!!! SCORE!!! This has now become a task that this busy mom can handle without losing sleep over. Thanks, guys, for making it so easy.

Great sevice

This place is amazing! They are fast, thorough, friendly, professional, and blew our expectations of an oil change away. We are so glad we stopped! The shop is very clean and the service phenomenal. Thank you so much!

Top notch service. If you appreciate true customer service check these guys out. I dont say this lightly as I am a semi- retired retail multi-unit leader/ manager. I have high standards and they always exceed them. Great work guys.

They are quick and efficient. They are always happy to change and or top off the fluids as needed. We have had three oil changes from them and there has been no issues. The Staff is always friendly and informative. Easy place to find and get in and out of.

Great service, friendly employees, discount for ladies on Tuesdays and they even give you a rose. The wait is never very long even with a few people in front of you. The prices are good too. They also offer the high mileage oil, which I love. Always a good choice to come here.

Great people always helpful

Very good experience with knowledgeable and friendly staff.

Very professional, quick, and informative.

Very nice. Great service.

Service great once it was my turn. When you open a new bay, I think the customer who has been waiting an hour (me!) Should be directed to that slot because who you served came in AFTER me. I was just about to leave when it was finally my turn.

First time there and Ill definitely be going back! Wasnt gouged for high-mileage oil and the only place to not try and sell me an air filter I didnt need. Fantastic service!

Super nice staff! I just got a new car and no one had told me I could wait until 5k miles to change the oil so I was going every 3k and spending way more money then needed. These guys gave me a bunch of important information, do their job well, and are very affordable!

My favorite oil change place in Medford. Always friendly, competent and thorough. No pushy upselling and includes a car wash and free top off between changes if needed. The staff are experienced enough to answer questions and offer advice if requested.

Great service. Love the car wash after... wish it was cheaper... not a fan of Pennzoil in the lower levels. Ok in full synthetic would like higher end synthetics choices

These guys are amazing! always professional, always polite. i wouldnt go anywhere else. 😊

Always nice but not very fast- my total time here is 1hr!!! (So far...) The oil place on central is nicer, faster and they give ladies flowers 🌹⚘🌷💜 HELLO!! Also their 3 Wi-fi networks did NOT work. Apparently there was nothing they could do about it, nor did it seem like they cared! A bit disappointing today. I was here 8:07 & Im still here at 9:03! 10 minute-NOT by a long shot. Taylors was very nice and thorough though!!👍

Great service. Decent price. Ladies day you get a 🌹 and $5 dollars off your oil change. Free car wash too

Good servise

First time getting my oil changed and their service was straight forward and efficient. Very much appreciate what they offer in a timely fashion. Thanks AJ

Im a repeat customer for several reasons:1--They were able to get me in and out with quality service in less than 25 minutes. They get an extra star for changing my oil and servicing my car during my lunch hour and giving me enough time to actually eat my lunch.2--Never felt pressured by them to upgrade or sell me unnecessary parts/service.3--Love the coupons I get via email. They not only save me money, they also remind me that its time for an oil change...thanks so much.

Always fast and efficient!

We got an oil change and air filter. They did not try to upsell us. We also got a free car wash. The vacuum gets you one token not enough to do the whole car.I think you can buy more. It would be nice if they accommodated handicapped people.

Did a good job, a little over priced

Fast and friendly. I love the fact they go above and beyond. Checked battery, oiled locks and hinges, free car wash after. Can’t go wrong.

The staff is so great a knowledgeable! Its not a burden coming through here, especially if timed right and theres no wait!!

Changed my oil. The servicemen were very quick and helpful. Friendly and knew what they were doing. I would definitely be going back in 3 months or 3000 miles.

Love this place great service

Been here a few times and each time they are professional and do a nice job

Having to wait for other cars to be done before letting me go feels like being held hostage. Need to change this policy or I will change where I go for oil changes.

They are awesome here. I just bought a car, and John told me my car just had an oil change. Some other place would just not tell me. Thank you guys. Would definitely recommend for their honesty.

Excellent service

Great customer service

Good team of workers

Awesome, very professional, quick, topped off all my fluids and free carwash next door, great customer service.

My brother and will return every time for a oil change.nice friendly and fast.they know what they are doing.not like jiffy lube

Dont let them touch your tires for tire pressure. Everytime Ive let them touch my tires Ive had problems with them. When I went a long period of time going other places Ive never had issues.

Outstanding service and price. Very nice crew and very thorough.

Excellent service.

They were so great and my wife loved the red rose 🌹 she got for being there on ladys day ...

Great experience...friendly and helpful, no price gouging