Always have good service here. Doing quite well in spite of supply issues. i give them a good rating for service.

The whole process was so smooth and easy! The guys there were so amazing to work with, I have already gave a couple referrals out to other people that I know are looking for a new car. I am so pleased with my new car and how smooth the whole process was!!

If you’re looking for great customer service and a pain free process to get into a new vehicle then choose Bob Chapman Ford! With the help of Nick and Jason I was able to upgrade from a 21 F150 to a 22 F250 and to say I’m thankful is an understatement. My new truck is a beast! They were professional, honest, and made me feel like a valued customer. Nick is a top tier salesman and Jason is a top tier finance manager! This dealership will continue to have my business in the future!

The service was quick & reasonably priced and the waiting room coffee was excellent!

Had to jump my F-150 in the morning so I knew the battery had gone bad. The service Department at Chapman Ford told me to bring it over. They got me in right away, changed the battery, and I was on my way. Fantastic service…keep up the the great work!

From top to bottom Chapman Ford exceeded our expectations. Everyone working there was genuinely happy and went the extra mile to make sure we were too. You quickly understand why these guys/gals have been around for over a century! Excited to continue the relationship years to come. Take care and thanks!

I may be a bit bias because I work for Chapman Ford. Not only was my experience excellent but watching my sales team work to the best of their ability to make each and every customer happy with their vehicle purchase(s). From special orders to have exactly the vehicle youve been looking for to the availability of used vehicles to match individuals needs. Thank you Chapman Ford!

Bought a 21 F-150 from Chris Creagan. He was very knowledgeable about the functions and features. There was no pressure to make a purchase and worked to get me the best trade in value. I appreciate the entire dealerships approach. It was a very easy and enjoyable experience.

They had all my paperwork in order and ready to go. No hassle for buying out my lease. In and out. Great experience. Thanks

Wanting to get really involved with automotive videography for my YouTube channel and hope to sometime make a little extra income while doing so. My first venture into doing so was here at Bob Chapman Ford and Don from sales went out of his way to help me out with borrowed use out in the gravel lot of the dealership of the new cactus grey 2021 Ford Bronco Sport. I can’t thank him enough for what he did and I will be back in the future, and I hope frequently for more vehicles. Hope to do the same with a F250 Super Duty and Escape in the future, work schedule and weather permitting!

Took my car in to have it put on machine for kept getting the engine light on. Shawn called me, to let me know what the results was. He is getting the part and fixing it on Friday morn. Great service and polite workers at Chapman Ford.

I bought my pickup and my wifes car from Chapmans. My wife and I have been in from time to time to have some work done. Weve been in for services and recalls. Everyone from the sales team to the service team has treated us great, respectful, and professional every time. Ive never had any issues with the work they have done for us. Everyone is friendly and down to earth. Ive bought several vehicles from several different dealers. Its nice to finally have one thats honest to their customers and to have a dealership you can count on to take care of you. Thanks Joe!

I stopped in to find out the details for buying a car that I had been leasing from another dealership (where they gave me the run around and misinformation). I met with Jason who did an amazing job explaining my options, and he made the whole process of all the paperwork and financing smooth and efficient. I was treated with respect and even though I was not technically buying a vehicle from them, I was given top notch customer service. Highly recommend and will be purchasing my next vehicle from them! Thank you!

Using dealership 20 years now and always walked away feeling like we got a fair deal. No games with all the weird fees dealerships try to charge. You ask and they deliver. Bought my second new car ever and again made it easy. Free car washes. Trade in was fair considering what the car needed. Excellent experience and would always recommend when looking for a car including used.

Quick and polite. Very helpful and suggestive. Great customer service.

This dealership is one of the best I have ever dealt with. I did not lease my car from this dealership because I just moved here about 6 months ago, but I wish I had. Far superior to the previous dealership. When it is time for my lease to expire I will certainly come to Chapman. Great service team.

Good service and friendly staff. Had my spark plugs and coil packs replaced on my 2005 f150. Runs a lot better now. I was able to provide parts. They kept me updated through the process. Will definitely recommend and will be using them in the future.

Great place to look for your truck. Polite salesmen that do not pressure you and will leave you alone (if you want) to make your own decisions.

Chris was Great. Honest, trustworthy and pleasant. Also explained everything of what we asked.

Overall I had a very good experience at Chapman Ford. I liked that the sales staff never played games with upselling or the typical pressure sales tactics. The staff addressed my questions and concerns before and after the sale as well. One of the best experiences Ive had purchasing a vehicle at a dealership.

Jason in service was very helpful, informative and told me the truth when other dealers lied about what my vehicle needed. Its hard to find a place you can trust these days but I have full confidence in Chapman. A+

I was so scared to see what the problem with my car was after 2 different places on a Sunday told me my battery and alternator were fine. Monday I brought it in and without hesitation they saw my battery was still under warranty. Swapped it out. And that was the problem the whole time. I was in and out in less than an hour despite them being fully booked! THANK YOU!

BEST DEALERSHIP IVE BEEN TO. After being let down by 5 places. I drove 3 hours from out of state and was glad everything Nick said about the car was on point. Process only took 30min. Very honest about the cars, they are in the business of long term relationships, not sell one and done.Ask for Nick.

Very friendly staff! Didnt give me the run around like many other dealers!! Would definitely go back!

Bought a used truck and the salesman working with us was amazing. Super fast and friendly. Getting service here was easy as well. We had a small issue with the truck and they got us in ASAP.

Chapman Ford serviced my Explorer. Iam happy with their work. They are professional, prompt and thorough.

Had an appointment to get some work done. They were fast, courteous and thorough. Would highly recommend!

Im not sure what has happened to this dealer, but the service has taken a nose dive. The oil change previous to this one they failed to tighten the lug nuts on the rear passenger tire. Almost fell off after I pulled out of the lot. Not once did anyone follow up to apologize for the issue or to make sure there was no damage. Fast forward to this oil change and it took 2 hours! Yes, they ended up changing the cabin and intake filters, but it does not take that long. Again, no apologies, just excuses. Ill never be back. Customer service is not that hard, but this dealership has obviously lost something in the last year.

Great experience. Buying vehicles isnt all that much fun these days but Chris made it easy and painless.First time visiting Chapmans but they will be top of my list next time. 1st class operation.

We love our new/used Honda Pilot and highly recommend Chapman Ford to anyone looking to purchase a vehicle. I’ve purchased 4 cars at 4 different dealerships in the last 7 months and this was, by far, the best experience. It was a 90 minute drive to Chapman Ford from my house but worth every minute. My daughter and I were welcomed as soon as we walked through the door and felt like we were surrounded by friends until we left. I won’t hesitate looking at Chapman Ford the next time I’m trying to purchase a vehicle. Big Thanks to Nick!

Chapman Ford replaced two parts on my vehicle that Ford listed as recall items during a scheduled service. Chapman Ford provides exceptional service every time and thats what keeps me coming back.

Great service. Appointment time was on time and service was done promptly. They even washed my truck!

Chris was absolutely amazing. From the start of the inquiring, to the end of the sale he was very open and communicated with me. Their finance team is also absolutely amazing, and work with you to get the absolute best deal. I couldn’t recommend this dealership any more, and if I could give 10 stars I would. Do yourself a favor and purchase from this deal, which reputation speaks for itself!

Service Dept did a great job ( fast service and thorough)

Chris and Jason went above and beyond to get our new Bronco Sport delivered fast and equipped just the way wanted it. The order process was easy and they kept us informed of every step along the way! Best customer I have ever had ordering a new vehicle.

Enjoyable experience, from this customer’s perspective. Extremely professional, knowledgeable, and courteous staff.

This was our first time using them for service, since we just moved to the area. The people working in service are very friendly. Jason was the one who helped me and he was fabulous! Highly recommend Chapman Ford.

Thanks to the friendly service and for recommending the best tires for my Ford Flex! I am very happy with a job well done. My car rides like a dream now!

Excellent customer service. Was able to drop off my car and they gave me a ride home.

Easy, fast and no pressure sales. Ask for Don, he’ll answer all your questions and get you into your new car!

Jody, Chris and the team at Bob Chapman Ford were great to deal with, I got regular updates on my car and the finance and car collection process was really easy. I would recommend them to anyone looking for a new Ford.

Nick and the staff were very welcoming and friendly. I will definitely be going back to buy in the future! I had a minor issue with my truck I was able to get it in there quickly the repair was done quicker than expected. It was an issue that the truck had before I even bought it so they covered the cost I had a great experience once again. Well definitely be going back in the future!

My experience was exceptional and the customer service was outstanding! Chapman Ford will be my dealership forever. Thank you Nick and Jason!

Don and the team at Chapman Ford were great to work with. They did not have my truck in stock but they found it and had it delivered for me. It was a quick and easy process. Their pricing was better than and of the Columbus dealers. I was happy that I could buy local and support local Marysville business not only for the purchase but for routine service also.

Great dealership. Probably one of the easiest no hassle buying experience. Everyone there treated me great. Worth the 12 mile drive!!!

I was a little nervous about taking my truck there for service at first, as I was concerned switch them being a smaller dealership.They called me with in a couple of hours after my appointment, to inform me that my truck was going to need a new motor. They immediately ordered the parts and made me aware of a couple of parts that were back ordered. They estimated 3-4 weeks to turn it around and stayed in contact weekly, to provide an update. Thank you Sean....The new engine was installed a couple of days sooner than expected. I have put approximately 800 miles on the truck so far, with no issues.They also provide me a brand new Ford Ranger to drive while they had my truck waiting for a new motor.Great Service.... I also purchase a vehicle with them and felt that We made a fair deal.James

I have been pleased with every service appointment Ive had this far. Always very courteous and friendly. My last visit was to replace a bad speaker which took less time than I expected. Thank you.

We have had a great experience buying from Chapman Ford, this makes our 5th vehicle from Chapmans. Everyone has been very helpful and have kept us informed on the process of our truck.Everyone are very polite, friendly and easy to work with.

Would recommend Nick at Chapman Ford in Marysville for your next car purchase. No hassle dealing and found me the perfect lender. All I had to do was show up and sign the paperwork.

I’ve always liked the place and worked there in the past and had a great experience while doing so. Had the tires replaced on my truck a few days ago by then and when I went to pick it up, one tire was flat. And the white letters were still blue. The fix was a easy valve core tightening and then they washed the tires off. I’d say it’s chalked up to inexperienced employee changing the tires.Other then that. I was treated fairly and was happy with the overall outcome.

My husband and I recently moved to Marysville, and we have a classic 2003 Ford Thunderbird that the air conditioning stopped working. Chapman Ford got our car in and quickly recharged the system and checked for leaks. They assured me that if for some reason it would stop cooling to bring it back and they would check the cooling system for leaks. During therecharging of the coolant they added a dye that would let them know where the leak would be. It was comforting to know that they put that much efforts into making sure the job was done correctly.Thank you all! At CHAPMAN FORDSherrie Boutell

I have been a proud and loyal Ford owner since 1997 when I purchased my first Expedition from Chapman. 3 Years ago, I decided to change things up and leased my first even pickup, which was of course an F-150. Absolutely loved everything about it and was looking forward to leasing a new one in 2020, but then as we all experienced...the Covid 19 plague arrived which turned everyone and everything on its head.I reached out to Mike Moyer at Chapman during late summer, and he was very honest with me and told me to wait for a better deal which he anticipated being available in the fall. Bottom line, Mike and the team at Chapman ultimately found me the truck that I was looking for with the specific equipment that I needed and offered me a fair deal, especially in the midst of unprecedented challenges in getting inventory.I am really loving my 2021 F-150 and highly recommend Mike Moyer and the team at Chapman for a great experience and a fair deal.Thank you Chapman!

Chapman Ford went above and beyond in our car buying experience. My husband and I went to test drive a Ford Explorer and the wonderful staff stayed over an hour later than they were supossed to, just so we could test drive the car. (We both worked late that day, and live 45 minutes from the dealership, and I wasnt smart enough to check how late they were open). After test driving the car, we came back the next day for me to buy it! Not only did the salesman, Jason, recognize us, but went out of his way to make sure that the car was absolutely perfect before we picked it up. The staff was SO friendly, honest, knowledgeable, understanding, and just amazing. Jason, the loan agent, explained all the confusing paperwork so well, and we left feeling confident that we purchased a great vehicle. We will for sure be coming back to this dealership for any vehicles we buy in the future, and we will for sure recommend all of our family and friends here as well. Thank you, Chapman Ford for being amazing in what could be a stressful experience!

Great service! Everyone was very nice and really took care of my car! Thank you for everything!

Called about a 2002 Thunderbird from out of state (PA). Jason was so helpful and did everything he could to make the sale easier for us. We drove close to 4 hours and the car was ready for us when we got there. Very much appreciated their outstanding customer service.

Very friendly and completed my recall on time as quoted.

Went to look at a Escape. Car was beautiful. Had a tire out of balance. They fixed it right away. Jason went beyond what a normal person would do to make this sale happen. Ended up taking 3 hrs but Jason was patient with us and we drove away the same day with my Wifes new/Used car. Highly recommend Chapman Ford and all of their people. Top of the line all the way.

Ordered a steering knuckle for my focus that was supposed to arrive a few days later. Got called back to tell me that it wouldnt be here for another 5 days. I call 4 days later to confirm that i would have said part so i could take the focus on a roadtrip. Parts back ordered for 2-3 weeks. Ok find bearing and hub that will work, service says their 3 weeks out on work and refuses to press the new hub in until then, when i was bringing them the removed steering knuckle. Big waste of timeNot bashing the wait. Labor is short. But the complete lack of communication basically wasted a day of my vacation.

Don and Matt both were great they made the process very easy and answered all my questions

Very friendly and professional. Provided the requested service efficiently and thoroughly explained everything. Identified and made suggestions for additional maintenance items with no pressure to do them. Overall, a very pleasant experience.

Going through the experience of purchasing the new Ford Bronco was nerve racking. Nick and the sales team at Bob Chapman Ford were there every step of the way with support and communication.

My son had his car towed to Bob Chapmans. They said it was serpent belt. They replaced. I took my son to pick up his car on Saturday by Sunday afternoon broke again. Towed back to Bob Chapmans they said serpent belt came off. Took my son Tuesday morning to get his car and he turned car on turned right in parking lot and the car broke down again. Very poor service in fixing my sons car. Still at Bob Chapmans now. They keep his car several days without even calling him to let him know what they found wrong.Very poor place to get your car fixed.

Second new F150 that we have purchased from Chapman Ford in 5 years. Dont go to the big city dealers. Find Nick and let him help you out. Also may i add the service department was super when we had things done on the first truck. All around great dealership.

I have purchased at least 40 cars in my life and this dealership is the best. They make it so easy. No haggling. No pressure. Didnt push to add options like additional insurance, etc but rather just asked if interested. Their prices are competitive and they gave me fair prices on my trade (no low balling like other dealerships do). Was in and out with my purchase in less than an hour total time. I highly recommend them. Don is who helped me. I will definitely go back to them first when Im ready to swap out my other vehicle.Their service department is also stellar. I made an appointment for a safety recall at Germain...Germain had the vehicle the entire day then said they couldnt get to it... even though I had an appointment. Chapman got me in right at my appointment time and had me back on the road in an hour!This is a fantastic, well run dealership.

Had great service at Chapman ford again. Jason did all that was ask. Bought many vehicles from Chapman ford over the years and was good each time.

Don and Jason was fantastic, super nice and knowledgeable. They really took the time and explained all the options. I drove past 3 other dealerships and 30min to get out to these guys and it was worth it. I will be a repeat customer.

The BEST car buying experience I have ever had. Don was amazing to work with and really took the time to answer all my questions and found us the perfect truck. We will be starting at Chapman Ford for all of our vehicle purchases in the future!

Great Sales Team!No pressure, just info.Made the transaction very easy.Definitely recommend.

Very nice staff. They werent too pushy and let us make our own decisions. We really appreciate them taking the time to help us with our vehicle (even if it was after closing time).

I dispise dealerships and only gave Chapman Ford a chance because Bob Chapman and his wife hosted my family for dinner through church and I saw he is good people. It was just an oil change but the experience was very good from service to facilities and they did not try to rip me off like most dealers. My only complaint is the tech got oil/dirt/grime smudges on my driver door, inside the window and on parts of my interior. It was easy enough to wipe off and I can personally relate to how dirty your hands get working on cars, but he/she should have cleaned it when they were done.

Jason was so kind and understanding helping me purchase new tires. He took me home then delivered my car when they were done putting on the new tires. This was a tremendous help as my husband was in Hospice care. I have been telling my family and friends how great the service is at Chapman Ford.

Attentive, very direct about getting you into a vehicle. They went above and beyond to make the deal happen. 100% positive experience, I would send anyone here. New or used, they really focus on getting you exactly what you want.

We had the Company Car serviced here at Chapman Ford several times and the Service has always been excellent.

Jason Beeney was really nice and very helpful, he got me everything I asked for and fixed the small problems I found with the vehicle I purchased.

Quick lane was in fact quick for oil change and battery replacement, friendly staff.

I was traveling because of death in the family. Got me right in and did the works for me plus ran my car through the car wash. Great service. Highly recommend .

Everyone was so nice and professional. Especially Scott at Marysville nice to talk with very friendly and professional.

Good Job Guys,Got there in late afternoon and needed a water pump for windshield washer. They didn’t have one in stock but ordered it and called me the next morning by 9 am that the part was in and could install it in early afternoon.Thanks for the Great ServiceRay Geiger

Amazing service!!! Thank you so much. Love my new Escape.

Friendly, respectful, curious, Im really pleased with how we got treated!!

My Chapman Ford experience was great. Chris was wonderful to work with and answered all of our questions, guiding us seamlessly through the process. I’m completely satisfied with my F150 purchase.

They were awesome! Not pushy and helped with any questions and concerns I had. Made buying a car very easy and fast. I would buy from them again in the future!

Nick was great they made the process quick and easy. Highly recommend bob Chapman Ford.

My wife and I were pleasantly surprised with the personal experience we had in working with Don and Jason. We will gladly recommend Chapman Ford to all our friends!

Outstanding service. On time, called when ready. Cant ask for better.

I purchased a new truck from Chapman Ford last week and have never had as pleasant of an experience buying a vehicle - which says something because I drove all the way from Lexington, Kentucky to get it. I found Chapman Ford online while searching for trucks with a unique configuration, they were the only dealer in a large radius that had inventory of what I was searching for. After inquiring online, I was able to do everything besides sign paperwork over the phone. They valued my trade with pictures and we agreed on price/loan/payments over the phone. When I went up to pick up the truck I was greeted by the Jason’s and they both continued to make it a smooth, quick and easy process. It’s a nice change of pace having a positive car buying experience. I would recommended Chapman Ford to anyone looking for a new vehicle and I will do business with them again - even coming from Kentucky. Thank you to Jason and Jason for taking care of me and getting me back in an F-150. Nice work Chapman crew!

Well dont go there with battery issues! Mechanics apparently dont make any money on replacing a battery so you can wait hours before getting something as simple as changing your battery done!! And then dont go around noon because they all leave for lunch!!

Jason went above and beyond to fix my problems.He is a pleasure to work with.Michael Reidelbach

I recently bought my car from Chapman Ford and Im so happy that I did. I happened to find the car online right as it was traded in and it didnt have photos at the time of posting. I emailed them and they wrote back within a few minutes to let me know that the car was available. They were even kind enough to quickly take photos and text them to me so I could see the car before I made the hour plus drive to the dealership. The car was better than I imagined and I knew I had to have it. The car was very reasonably priced and actually closet to the going rate for the trim lower than what I got. The people I dealt with (Chris and Jason) were very personable and we had fun chats while doing business. They were not pushy in any way and they were both very knowledgeable and able to answer all of my questions. I opted for a great warranty to protect my vehicle at a reasonable price. I highly recommend Chapman Ford and look forward to doing business with them again when the time comes.

They fixed my warranty issue very quickly. Very happy with the service

My 30K mile checkup turned into a two day visit. Some how my requirement was not conveyed well in the online appointment system and telephone conversation. My service tech (Sean) was apologetic for the misunderstanding, he was also attentive appropriately while I waited in the lounge area both days.

Very professional got to my truck on time and called me to pick it up before the hour was up. Informed me about all the fluids, tires, and brake pads thickness. Only thing I was upset with was they couldn’t wash my truck because it wouldn’t fit in the car was they have.

Chapman Ford was incredible to work with. Although I wasn’t able to get the parts and trade in value I’d hoped for, the customer service was excellent. The service center worked with me and were very up front and honest about the condition of my car. When I needed photos of my car and was unable to get there to take some, they were more than willing to do so for me, which I know is outside their job description. The employees are great.

Bought a jeep liberty form Don and he was the most helpful salesman ever. Will definitely be back for my next vehicle.

Had an excellent experience at Chapman Ford. Went in to look at a Ford Edge they had listed on the website. Had Renaldo as the salesman. He did an excellent job in showing me three different Ford Edge cars that they had in stock. He was very knowledgeable when it came to all of the different features of the three different cars. Ended up choosing the 2019 Ford Edge and signed the paperwork for it that night. Overall I enjoyed the entire experience I had at Chapman Ford and Im very happy with my new car.

Everything smooth as usual. Thank you!!

Excellent And FAST service on my F150!! Seamless. I pulled in, everyone was happy and friendly. While I was enjoying a conversation with Joe, the family owner of the dealership along with another representative, I was handed my keys back as the service was complete!!! Fast, friendly and very easy. Now I just need to go back to finish my fun conversations - great team there.

Oil change was done in a timely manner.

Got my transmission replaced, under warranty, gave me nice rental, very quick great dealer always get my oil changed herePerfection

Excellent customer service!! Came in with a difficult situation and Bob Chapman went above and beyond to make it right. Highly recommend!