My car was taken back immediately and the work performed within minutes. Very knowledgeable and friendly staff.

After purchasing a Lexus RX350, a friend told me about Craig Automotive. Had my car serviced a couple times there. Steve took great care of my car, let me know condition of brake pads and such, and prices much better than dealership. I think I am a Craig Automotive customer for life!!!

I don’t take my family’s Toyota’s anywhere else. Been going there for the last 15 years. Very friendly and knowledgeable staff. Very fair prices and fixed right the first time. The owner and his 2 employees are the best in town for Lexus and Toyota repair. From oil changes to motor overhauls, everything but bodywork.

Love these guys! Professional, knowledgeable, honest, and fair. Keeping up my Lexus RX 350. Highly recommend. Semper Fi

HIGHLY RECOMMEND! Tom did a pre-purchase on our familys 2008 Lexus RX350 back when we purchased it used in 2010 with 25,000 miles. Since then, he has done a variety of normal maintenance repairs including oil changes, brakes, new struts front and rear, spark plugs, radiator fluid, transmission fluid, serpentine belt, air filters...you name it! Always gets you in as soon as he can, has job done in time he says it will take, and always does GREAT work. Im convinced he knows Toyota and Lexus cars better than the dealerships and will always treat his customers well!Our family car is about to hit 181,000 miles and I know it will keep going with his unmatched service!

I have know Tom for years. There is no one better for the Lexus/Toyota work!

Fast and friendly

I cannot begin to express how amazing my recent experience was with Craigs shop. I live very close to his shop and decided to bring my car in for a second opinion after some questionable information from the Rick Hendricks Toyota of Sandy Springs. I have a Lexus Rx 400h that I have serviced with Rick Hendricks for several months and in that time frame they bilked me out of thousands of dollars for the cost of a new water pump, new timing belt (ahead of replacement schedule), and a new radiator on a car with less than 90k miles. When I took my car back in for my 90k mile service, which I expected to be significantly lower due to the previous investment, I was told that now I need a new oil pan and another $800 investment. I called Craigs shop due to the numerous good reviews to have him take a look. Imagine my surprise, when I found out there was nothing wrong with my car! Craig took the time to squeeze me into his busy schedule to ensure my car was safe to drive. He even assessed my vehicle for FREE and I was a new customer straight off the street. He took the time to explain to me what the true situation was with my car....it turned out to be that during my oil changes the Rick Hendricks shop didnt do the clean-up required of the oil pan which is what lead them to assume there was a seal rupture. When I left and shook his hand for all his help, I told him he had a customer for life! I meant it and if you have a Toyota or Lexus and live in Atlanta, this is the only shop you should visit. Hes fair, helpful, and doesnt take advantage of his customers.

This place is the best. Its the only place I trust to work on my cars. Honest service and fair price.

KUDOS---I just had a fantastic car repair experience! I heard great things about Craig Automotive and took a chance on them after my mechanic retired and sold his business. Based on my experience today, now I KNOW they are awesome! If you own a Lexus or Toyota, Craig Automotive in Marietta is the place to go! When I was getting ready to pay, the couple behind me told me theyve been taking their cars to Tom Craig for close to 15 years. Tom treated me so well, and the cost was no where near what a dealer would have charged. When I left, it was like I was driving a new car---my Lexus ran better than ever! (New alternator) Please give them your business---great, honest people! Im happy I found a mechanic I can trust again!

Tom has amazing customer service as the business owner. Steven takes incredible care of my car. They are very thorough in their work and will answer any of my questions. I will never go anywhere else. Best mechanic in East Cobb!

Craig Automotive has serviced 3 different Lexus vehicles for us and a Toyota Tundra. They have fair prices, do good work, and are honest.

Great people. Fair. Doesnt try to do excessive work like a dealer. Just what is needed. Doesnt charge for fake or made up service like the dealer.

Toms been servicing both of my toyota trucks since i moved to marietta 11yrs ago - terrific guy & top notch work - have never blinked at his bill either - its always fair ! another point - he respects my time & appreciates the importance of a contractors tools- in this case, my truck ! wouldnt have anyone else touch it ! ! !MANY thanks, tom & steve !

Have used this for both our Toyota and Lexus. They seem to do good work. Can be hard to get an appointment as they are always busy. Prices are comparable to dealer prices though, when they should be lower.

Honest and dependable place - been going here for over a year now.

Tom is awesome. Under promised and over delivers. His prices are significantly below the dealers. Awesome customer service. He hugs his customers

Honest and friendly personal service on my Toyota Sequoia. This trip the technician read the codes because the Check Engine light came on and diagnosed the problem as a loose gas cap.The work I have had done here previously was done right and on time the first time.

Been taking my Toyotas and Lexus vehicles to Tom for over a decade. The most important people in my life drive in those cars and Tom keeps them safely running. He does great work and only does whats needed, and at a fair price.

Scam gave me an estimate of $360 to install a trailer hitch for my Lexus RX 350 and I already had the part they will try to take advantage of the situation ask them for a price sheet before you do any service the others quoted me around $104

Best place to get your Lexus service. Master mechanic!

Very professional staff and customer service was GREAT! !! Quickly diagnosed what no other mechanic could and got our vehicle running perfectly. Thanks so much! !

Took Lexus to Tom for a/c repair. Called on Tuesday and first appointment for a/c was Friday. The last shop that looked at a/c recharged with dye to detect leaks. Craig said they could find the leak using the dye already in the system and repair the leak. So took car on Friday and Tom says he will call by noon with an estimate. No call from them at all. I call at 4:00 Friday to hopefully get car back for the weekend. The shop said they are working on it now. I get a call at 5:30 telling me which parts need repair and it cannot be repaired until next week. I rush to get car before 6:00. I tell Tom I have waited since Tuesday to get this fixed with a promised a/c appointment on Friday and now I am stuck with no a/c for another several days. Tom says he has a problem with employees and gives me a bill for their time and putting in more freon. Tom looked at me like I was crazy for being upset and expected to be paid. The place cannot deliver on promises and clearly doesnt care about keeping customers.I guess its my fault for not learning from the first time I went to this shop. The first visit was routine maintenance with a $400 estimate. I showed up and the bill was $700 and no one could explain why. I hoped to make this a regular shop for all our cars but this is obviously a place that cant deliver on promises and will take as much money from customers as possible. Save yourself money and headach and find somewhere else.

Horrible staff. Very rude and untrustworthy. If they like you great, but if they dont you will know once you receive your car.

Can’t say enough nice things about Craig Automotive. Trust them completely and have for decades. We only buy cars Tom can service for us!

Very professional.

Always does a fantastic job on my vehicles. Been coming here for 15 years!!!!

Frustrated with lack of accountability. I called Tom inquiring the cost of the 120k mile service for my Toyota. After giving specifics of my vehicle, I was quoted a price of $850. However when I go to pick up my car, the price of 120k mile service is $1300. The difference in the quoted price and the real price is unacceptable for an honest car repair shop. Never going to Craig auto again. I now see that another customer had a similar experience after reading the reviews.

Takes great care of my car at reasonable rates.

Will return. Honest, thorough, not rushed, will return.

Great service. Really fixed our problem when others couldnt.

Bad customer service and prices are higher than the dealership.

Came in and explained I needed to change my brake lights, and this guy answers good luck go ahead, i do not recommend this place, horrible service

Great prices