Tore up front lower grill of my Lexus on a rock when turning around in a tight driveway. Estimate from Mark on a Friday and he immediately ordered parts. Dropped off car Monday morning and had it back Tuesday, with all the intricate parts replaced. Tiny scratch on paint touched up. #goodasnew. Great customer service.

I had a wonderful experience. Everyone was extremely professional and my car looks great!

Unfortunately this has been the third time Ive had to have collision repairs done to my Acura TL. Each time Ive used Nalley Collison and have been fully satisfied. The work they do and customer service they provide is top-notch and superb. Each time they kept me personally informed on any changes to the work order, the cost and to the time frame. Every time, I get my car back, it looks almost new.I want to send a personal shout-out to Joy Waters who worked as my consultant the last two times my car was repaired. You rock! She was professional and shows she cares.

On August 5,2021 someone hit my truck and I took it to this shop. They repaired my truck but they didnt clean it. Ive used this company before and after the repair. I could tell they detailed it afterwards. Im very disappointed. I will not be using this company again. I spoke really highly of this company. I drove from Carrollton to get to this shop. Im just really disappointed.

Mrs joy is a good access to your company job well done keep her because you need her professional

I wouldnt take my Lexus anywhere else :). Not only was the work top quality and finished on time, I was treated well. Love these guys!

Great body shop where attention is paid to every detail. Great customer service also.

I chose to take my 2021 IS to nalley collision after I got hit on the side in a parking deck. With a little over 2000 miles on the car I was nervous to already get painting and body repair done to such a new car...but I was not disappointed with the job that was done. I legit can’t tell that they did any painting to the car it looks brand new all over again. Austin was super informative and kept me up to date the whole way. They are basically the only Lexus certified body shop in Atlanta so I would recommend taking your Lexus to them

Nalley Collision is the best. Have used them several times. JOSH is the best.

I took my Lexus RC to be repaired here. I really wish the shop had better communication, I had to constantly contact the shop to receive updates on my vehicle. My vehicle took much longer to repair AND I have to follow up to receive additional work that was not addressed the first time. I had no issues with Nalley Collision Roswell will be going back to that location instead.

The communication of service was unspeakably horrible. Once my service was completed and I arrived to pick up my vehicle I noticed my windshield was cracked. I had to go back in have Joy (the representative of my claim) come out to look at the vehicle. Her first question was, Was it cracked when you dropped it off? I had to hold back my natural comment and just say no it was not. As you remember you took pictures if the vehicle upon drop-off. Getting the window fixed was a very inconvenience of my schedule having leave work to go back in forth for something that was the companys fault. Had there been a walk around my vehicle before I arrived to pick it up this all could have been avoided. I had to place the deposit for my own rental while the repair was being completed and the tint that was on my window was not replaced correctly.I never received aa apology from anyone.Coming Acura collision was not a great idea at all. I should have went to another body collision center. I will never visitor or refer anyone to this establishment.

I took my Lexus RC F there to have vandalism repaired on the door. Joy was great to keep me informed while my car was there. When I picked it up, I inspected the outside and the painted matched pretty well. I could tell it had been painted because of the slight “orange peel” look. I paid my part and went to get in the vehicle and my entire instrument panel was fogged over. I tried to wipe it and knew immediately it was ruined. I went back inside and they sent a couple guys out to take it back in the shop and clean it. Joy backed the car out of the shop and broke the news to me that it was damaged and not fixable. As you can imagine, I was in a state of disbelief that I had brought my baby to a shop for outside repair and the inside was damaged. Joy went as far as to say that I “brought it into the shop that way”. She even asked if I had a picture of the instrument cluster before I brought it in. Thankfully I did because I had sent the mileage to my insurance company for the claim. She then said that the picture was taken in a different light so it was hard to compare. The more I inspected, all of the clear plastic inside my car was damaged. The clock, the gear position cover, etc all had a fogginess to them. After meeting with the manager, he agreed to replace the instrument panel for me. This involved a second trip back to to the dealer and I live over 85 miles away. While I was never given a reason this happened, it was mentioned that each car was “fogged” for covid. I believe something was in the spray that interacted with the clear plastic. There was a terrible paint/chemical smell inside the car also. I drove the car for 2 weeks after this craziness and the horrible chemical smell inside the car never went away. I could smell it sitting in my garage with the windows up. I ended up trading it and the collision center worked with the car dealer to install the new panel. While the body work was pretty good, the unprofessionalism of Joy really left a bad impression with me. A customer should never be told they brought something in that way and prove it with pictures.

I received nothing short of quality customer service from the time I dropped my car off, while it was being repaired, and when I picked it up. The repair took half the time I initially expected, and my car looks great. They did an excellent job of keeping me informed on the progress of my repair and were very professional!

Took my 2020 Lexus RC to Nalley after I was rear ended. They did a great job with my car & the customer service was on point. They sent me texts along the way to keep me updated on when a delayed part was being shipped, when the paint was done, etc. so I was never left wondering when my car would be ready. They made the whole process as painless as possible. 10/10 would recommend!

Fast and friendly service 👍👍

Excellent repairs….my new go to shop!

Very good job on my vehicle and they were very good 👍 to work with.

Excellent service and communication from Dale!

Very professional.Great customer service

Extremely pleased with body repair work completed on 2 different cars. One issue involved insurance and the other out of pocket. Quality of work and pricing were excellent and the shop’s staff were great to work with. I couldn’t have asked for anything more.

Submitted pictures with the online app, and had a quote within two hours. Repair was done within a week, and was completed for the amount quoted. Car was like new, and even looked like it had been detailed, which was a nice surprise. Will definitely be coming back to Nalley Collision for future repairs.

My 2017 qx60 was taken to Nalley! Although i gave Alex a hard time! The part finally came in before hand and i was able to get my truck back!

I love the repair work

Everyone was professional and courteous. I don’t like handling car issues but my husband wasn’t available to take care of the issue. I was comfortable during the process of getting my car repaired

If I could give 2.5 stars I would. Thats half of 5. At first they told me the work they presented as done was really halfway back to normal. If halfway repaired is good enough to them 2.5 stars should be too.

The customer service provided by Nalleys was BEYOND incredible! They cleaned, waxed and fixed parts of the car not even damaged during the accident. They were so nice and provided excellent service. I will definitely refer people to them.

The service at Nalley is incredible; the team is friendly and professional

Youre greeted immediately on entering the facility and this is the best place to get your vehicle repaired in the event of an accident

The team was nice and cordial towards me.

James and Austin provider prompt service. I came in for a quote and was provided service immediately. The repair quote was done right on spot.

Kudos to Josh! Josh was extremely professional, patient, and knowledgeable. He listened, and answered our questions thoroughly. Josh was very prompt in making me aware of additional work needed, at a considerably higher cost, and was willing to discuss and negotiate with us. He is calm and easy to talk to and I was so impressed, I wanted to write this review! Nalley is very fortunate to have Josh because he is the EPITOME of great customer service!!!!

First time here. Very comfortable setting. Not yet had any work done but the customer service was outstanding!! These guys are very understanding when it comes to your needs all my questions was answered and the feedback was great.

I had body work and paint work done on my SUV - Nalley Collison Center Marietta did a terrific job - highly recommend them

Overall good exp.

Very professional,great service.

Small insurance claim. Great customer service, timely communications and excellent repair work. Thank you.

Did a great job within quoted price. I was especially impressed that they got the work done quickly as I was on a hard deadline to get the car back as my daughter needed it to drive back to college. Kept me informed throughout the process. A very courteous and friendly staff. I have an older car I am restoring and when the time comes for some body work and painting I can’t do myself Nalley will be where I go. Highly recommend.

I was welcomed at the door and helped immediately. Even though I was getting a rental car from a company that does not pick up, they convinced the rental company to come and pick me up. I was kept informed of the status of my vehicle and the insurance negotiation. The turnaround was less than 3 days. My car looked great when I got it back, and it was clean and vacuumed. Great experience.

Josh helped my boyfriend get his car fixed instantly. He kept him updated on when the car would be finished and even informed us on our warranty. It was a quick fix when it came to him. Insurance said it would take weeks and he got it fixed within a week ❤️ Big thank you from the smiths 💕

From the moment I first walked into the collision center I experienced excellent customer service. The gentleman at the front desk (Pete) was very welcoming and promptly assisted me. Throughout the collision repair process I was regularly notified and updated on the status of my vehicle. The condition of the vehicle after the repairs were excellent, and they even took the time to wash my vehicle and vacuum my interior. It was like new!

Very friendly and professional business. Treatment was excellent. I really like the emails they sent daily on the status of my vehicle. Very timely and made it very easy to work with rental company. Friendly from the first call to the day I picked up my vehicle! Thank you!

I was happy with the service I received.

James and Austin were great. My car needed extensive work and they kept me informed all during the repair. James did the intake and Austin checked me out when I came to pick up the car. My car was back to perfect shape. Austin explained the warranties to me. I appreciate such great service and will return should I ever need body repair to my car again.

Josh is completely amazing. I called a few times a week (2-3 days a week) to check on Mrs. Black my 2017 Malibu, I not once heard any frustration in his voice (considering I called a lot). I let a few days go by & I didnt call, he reached out to me (acknowledging that i hadnt called him in a few days) it took about 2.5 weeks for (her) my car to be ready, & it was well worth it. She looks like new & drives the same (like new). I was really nervous about my car being totaled out because two air bags deployed, but since its a newer car it was able to be fixed. I guess Im part of the 1% when the car is not totaled after air bags deploy. God forbid, but if Im in another accident she will go here. In the meantime, I highly recommend this place to anyone.

Nalley Collision offers top notch service! Angela was my service advisor and she proactively kept me informed every step of the way. There were a couple of times when I had to visit the office and the entire staff was very friendly and let me know that I was a valued customer.

Nalley Collision did a fantastic job for me. They gave me a very reasonable estimate and ended up much less than the estimate. They were very timely in fixing my car as well. Even though getting your car fixed can be a lot of trouble, it was a great experience. I highly recommend them.

Have worked with Nalley Service for many years. Tried the Collison Center in Marietta this week and was quite pleased. Very high level of customer service including the woman who answers the phone. I worked primarily with Josh and James and they were real knowledgeable and professional. The work was first class. Highly recommended.

I can not believe all the negative reviews! The experience I had was top notch! The staff was extremely friendly, helpful and responsive. Plus all the texts I received about the progress of my body work was very cool. So much better then calling. I received my car earlier then what I was quoted, which I have no complaints about. I highly recommend this place. Dont let all these negative reviews fool you. The place is a class act! They make the drudgery of getting your car repaired into a pleasant experience.

Great shop, everybody is approachable and helpful. They answer the phone, call back quickly, and provide updates throughout the work being done. Repair was flawless, Josh was an awesome point of contact to have and answered every question that came up.

Excellent!!! Nalley Collision did a great job and staff are great to work with. Joy went above and beyond working with the insurance company who did not want to cooperate but in the end did. When I picked up my car it was so clean on the inside and washed on the exterior too whick was a wonderful surprise. I give Five stars.

Words cant even describe how much of a phenomenal job this team did on my car. I was almost for sure my car was going to be totaled, but they was able to get my car back to looking like it was never in a car collision. Thanks team for everything you all did.

Pete, the manager ( my impression is Pete is the manager...), provided me professional and courteous service right from our first meeting when I dropped my car off to when I picked the car up. He followed through with everything he promised to do and the car turned out great! I told Nally in the paperwork they had me complete when I first arrived that the most important thing to me would be a perfect paint match… They did it flawlessly. I would not hesitate to recommend Nalley Collision Center in Marietta to anyone.

Nalley Collision Center of Marietta did a great job repairing my BMW. I enjoyed working with Pete Sanchez and Joy Waters. The process was good. The initial communication, once I contacted the center after they had my car, was confusing because I was not notified that another supplement had been submitted to my insurance company until I contacted the center to get a status. Overall, the experience was good and I would recommend them for service in the future.

Best car repair experience! very professional!! I love the guy that answers the phone!!! very pleasant! he sold me with his positive and cheerful attitude. my car looks brand new.

Had to get my bumper fixed as result of an accident and took my car to Nalley Collision off of Franklin Rd in Marietta. I never thought the process would go as smooth as it did. Nalley reps did a great job updating me throughout the repair process (received a call each day with an update) and the repair itself was done beautifully. The fit/finish/paint all exceeded my expectations. Give this place a chance to repair your car...you wont regret it.

The guys at Nally were friendly and very professional. They called me several times with updates through out the process. My vehicle looked great when finished and they cleaned it too! I would highly recommend anyone to take their vehicle there for repairs.

Staff was friendly, and professional. It was explained to me what needed to be done to fix my car. All done on time as expected/promised with good communication.I was happy with the job done. I can not speak about cost, as I did not compare, but it seems reasonable.

My husband and I worked with Pete and he was excellent! He had all the information that we needed and was very personable and knowledgeable with what needed to be done with our car. I would highly recommend Nalley Collision Center.

Professional from start to finish. Excellent finished product with regular communication and done in the time frame and price promised. Good people!

My car came back looking better than I expected. They not only fixed what was broken but basically detailed the car. I wad treated with courtesy and a caring attitude throughout the process.

Nalley Collision Center-Marietta top-of-the-line customer service started from the time I walked in the door. The staff is very friendly, knowledgeable and willing to go the extra mile. My insurance company called and asked if a staff memeber could get an important document out of my car; she stopped what she was doing to find this document in my car. If your car needs repairs, make your way to Nalley and let them take away your worries.Sincerely,A happy customer

I am very pleased with the level of professionalism, time frame and clear communications I received about my beautiful car. They did a great job and Angela Garcia was so wonderful to work with. I am very pleased with the service and will recommend them to all my family and friends.Anna S.

Sadly my experience was not a good one. It took 3 weeks to repair fender damage. I would hate to see what the time would be on a major crash. I got my SUV back on a Friday evening and discovered the heat did not work the very next day on a very cold morning. Then on Sunday, after getting it back Friday evening, my SUV stopped running leaving my 3 dogs and I stranded. I finally got the SUV back to them on Monday morning. One headlight had been replaced from where the person hit me. I requested the other one be replaced so the headlights would match. I realize it was not impacted by the crash but requested it be replaced as it looked terrible and also to compensate me for all the inconvenience. My request was denied and I was not compensated at all for all the trouble I experienced. In addition, during the 3 weeks they had my SUV, the only updates I received was from the rental car company (which the at fault partys insurance provided) or when I called Nalley Collision myself. Very disappointing and frustrating experience.

Words is not enough to expressed my gratitude towards Nalley Acura-Lexus Collision Shop Marietta. My Lexus truck and my garage had an unexpected altercation. And the garage got the best of my truck which is why I started to search for an auto collision repair shop. I came to google and Yelp as I am a reviewer. Reading the reviews I decided to give this location a try. Im big on time and communication. From the day I called speaking with James who customer service was just phenomenal. To dropping my car off and picking up. Josh was my technician and his line of communication with me throughout the process was prodigious. For anyone that is looking for a collision repair shop this is the one. Not only was the hospitality great but my truck looks actually better than it did before the altercation. To Josh and James THANK YOU! So many companies lose my business just because of the lack of communication and/or the lack of understanding that without patrons you have no business. Many businesses do not respect their patron time, but Nalley Acura-Lexus Collision Center Marietta did and it is sincerely appreciated. I will always recommend this shop to anyone that is in need of a collision repair.

Great experience from the moment I walked in the door! Austin was very courteous and professional. The service was completed above expectations. I highly recommend Nalley Collision center!

The people at the collision center are awesome. My issue with the facility was the paint staff/ Quality Control. After a long repair (expected) I went to pick up my vehicle. Upon my own look, I found unexeceptable levels of orange peel, trash in paint and new scratches left by techs on surfaces painted. Residual tape adhesive and inside the vehicle had not been cleaned from the maintenance. Someone needs to really check the Work. Ensure the painter can do more than spray and body folks can do more than unmask.

I brought my six month old car in on the referral of my insurance company, in order to have damage to the front fender repaired. After taking one look at the damage, they asked if I minded waiting a few minutes to let them try something before we went through all of the claim paperwork. About ten minutes later, they have the damage buffed out and nearly pristine again, and even vacuumed the inside of the car. I was able to cancel the insurance claim and save hundreds of dollars!

Did a great job repairing my Lexus 350. Service was quick and they kept me updated throughout the whole process. Peter was especially helpful and a pleasure to work with. Would highly recommend this shop.

Nalley collision did a great job repairing my 2008 Acura TL. The front bumper was replaced among other things and the paint match looks perfect. Nalley found additional damage that the insurance appraiser couldnt see (apparently common), and Nalley took care of it directly with the insurance company. Great service, highly recommended.

Superior craftsmanship repairing my Infiniti! I scraped the side of my car pulling into a garage, it was bad... Guys at Nalley got the car in quickly gave me a competitive bid and most importantly did a beautiful job repairing and matching the special white paint color!!SUPERIOR RATING Nalley Collision Marietta!

My insurance carrier gave me an option of where to take my car to be fixed and while there was a repair shop 3 minutes from my house I realized during the process of getting the estimate that they were calling this place to get the parts so I made the decision to have my car repaired here. The entire team made the process seamless, the work was great and they got my car back to me when they said they would

Repair was performed flawlessly.

Personnel are very friendly. They make you feel welcomed and interested in your problem. I gave my experience 4 stars because there was a mixup in communication. They fixed the dent in my hood, but I had asked for several little marks to be buffed out which we’re not done. I will come back when I need work done, and I will recommend your business to my friends.

The service, quality, and friendly staff are amazing.

Nalley Collision was so easy to work with- from start to finish. Their work on my car was excellent! I would highly recommend them!! Thanks Nalley for tour wonderful service!

Got referred by insurance agent. Did not disappoint. Very professional staff and fulfilled all the deadlines. Repair came back spotless.

Really took good care of my car. Answered all my questions and concerns. Also cleaned / detailed the car when it was done. My car was completed when promised.

Had a great experience working with James Hazelrigs and team! Our 2018 Infinti Q60 got whacked pretty bad and the repair they performed was flawless! James was great to work with and kept us up to speed on the repair progress.

I have used Nalley Collision twice and both times were wonderful experiences. They consistently provide stellar professional work and customer care. They also have quick turnarounds.

My experience with Nalley Collision Center was fantastic! The service people were courteous and helpful and the workmanship on our car was excellent! Id highly recommend Nalley Collision Center again!

My repair was completed at Nalley Collision Center on 2/1/18. I dropped it off on 1/22/18 so that was about a week and a half without my vehicle. However, with my auto insurance, I had no issues getting a rental car. The rep. at the front desk of Nalley Collision Center called Enterprise for me when I got there and they came and picked me up and took me to their facility nearby to rent a car for the duration of my car repair. The service at NCC was great and I would take my vehicle there again for any future repairs. I would also recommend their repair services to others. NCC also provided email updates regularly to give me the status of the repair and I liked that a lot. I only called 1 time just to see if the car was repaired on the date it was expected to be ready. There was 1 last thing they needed to repair, but the main repairs were already completed. So I kept the rental car for 1 extra day and picked my car up the next day. Great Service and Staff!!

When I have those unfortunate situations in where one of my vehicles needs repair work, there is no better place than here. The quality of their work and pride in what they do is fantastic. They certainly will also go the extra mile and take care of other little things you never asked them about. Very trustworthy.

Pete, provided me with great customer service. My car has been restored to its beauty. They cleaned my car without me asking. I would definitely recommend them to someone.

Very professional. Daily notifications of your vehicles progress. Nice, and friendly attitude from the front desk check in area. Mr Pete andJordan very helpful and knowledgeable.

Wonderful work...repair was perfect...And the expertise it took to blend my car color ‘white pearl’ on a 2005 SC....is flawless!Thank You!

I had a good experience at Nalley Collision. Everyone I encountered was friendly and eased the stress and hassle of the annoying situation of having to go through repairs from a wreck that was not my fault. The work took over a week to complete, which was a little longer than expected, but they did a good job. And having my car cleaned and vacuumed for pick up was a nice bonus! I chose Nalley because a friend who is in the industry recommended them.

Peter is the most joyful and pleasant man I’ve ever met that I can remember!!! He’s very respectful and just give you a warm feeling inside... you know this man is God fearing and full of good spirits. Hell he could of messed up my car and I would have forgiven him because of his service LOL! But seriously it was a very good experience! I didn’t have to call him he called me!!! Let me know every step of the way. My baby came back looking beautiful and she was even washed as a courtesy. I’m such a happy camper and I highly recommend them! In a day like we live in today it’s honestly refreshing to know that good ppl still exist and appreciate when you bring them business!!

Honest helpful bunch of people here! Especially Josh! Thank you for all your help!

Nalley Collision Center did a great job repairing damage to my drivers door on my 2015 Lexus GS 350. I had to return my car a few weeks later to have the rock chip protection reapplied to the front fender after the paint had cured. They detailed my car for me and provided a rental car for me while they did the work.

My car was rear ended 2 days before Thanksgiving. I waited until that Monday to bring the car in for repairs. Of course They were able to take me. I ask for an estimate on other little repairs which I was paying for OOP. Long story short. I heard from My adjuster informing the car was ready and they needed more things done to the vehicle which the insurance paid for. No one followed up with me. Picked up the car. Still had to wait because there was something that wasn’t finished. Wasn’t a very good experience for me.Thanks

My car looks and drives fantastic. This company is professional and puts thought into their work. I will be recommending this company to others.

Since I had excellent experience last time, I went back to this shop directly after I had accident this time. Josh looked at my car and realized that my car may not be recovered, which means the shop would not make money out my car at all, but he still worked with me and insurance company professionally. This shop cares custom! I had several extremely bad experiences with different body shops before and learnt that working with a reputable shop would make life much easier.

Very helpful and professional in doing my repairs along with great customer service. They keep me informed every step . Thanks for a great job. Ron Gallagher

Customer Service team very supportive and helping with details of repair. Not living in the Atlanta area made communication imperative as to how repairs were progressing. After 8 weeks had made arrangements to pick up car that required my flying back to Atlanta only to be told 4 hours before I was due to arrive that a sensor was not working. The bad news this caused a lot of frustration and elevated blood pressure, but to the credit of their Manager Mark Mawer we did get problem fixed and was able to drive car home. Car looks fantastic, one would never know it was involved in an accident. So because of glitch at end cant give them 5 stars but a top 4

I went to get my bumper replaced. The team at Nally was very friendly and professional. When I received my car back, I was very pleased. My car looked as though nothing happened. I would recommend Nalley to my family and friends.

These guys did an amazing job on my vehicle. I specially liked that they updated me constantly. I was very upset when my weekend vehicle got hit but thanx to Nalley collision, my car is back to like new.

My car was repaired quickly and professionally. It is like a new car. All parts were Lexus parts. Terrific service overall.

A quality company. Not inexpensive, but if you have a quality car, this is the place to take it for body damage.They keep you informed during the repair process and the car they return to you looks showroom new.

Excellent service, excellent people

Remove all my paint imperfections at a reasonable price great work