Great experience, very personable and knowledgeable at the same time. Would highly recommend coming here for a mattress!
After placing an order for a mattress at another company and waiting for 4 months and it still had not arrive, we cancelled our order and went to The Mattress Hub. Frank was very helpful, asked us several questions so he could understand the comfort we needed in a mattress, and he took our price range in consideration. It was explained to us the state of the economy and how certain items are taking longer to arrive than others, yet we were assured it would not take 4 months to get our mattress. It took 2 weeks! Now, if you order a mattress from there, depending on what you order, it might take longer. The service is awesome! The staff are friendly and willing to help all they can. So, if you are shopping for a new mattress, be sure you stop by The Mattress Hub (next to the Goodwill Store and very near Academy Sports in Manhattan, KS!) If I need another mattress, I will go to The Mattress Hub first.
Jim has helped us twice now with picking out the best mattress and bed frame.He is very knowledgeable and helpful.Im very excited about my new temperpedic mattress and adjustable bed.Thank you.
Jim helped answer so many of our questions and helped us pick out a very good quality bed within a great price range!!
Not only were we served quickly & easily- we were not pushed or prodded. This is actually our second visit in a year because the quality of service and product!
We were very satisfied with our service here. We had already looked at other stores and we told them our preferences and the first one we try is the one we end up buying. Very nice people and great store
Jim was the most wonderful sales rep. He first showed me a few in my price range and gave me information about all my options. He let me spend 2 hours in there being super indecisive. Talking to my husband on the phone. He then made sure as a military family that we were taken care of. He gave me space when needed and answered all my questions. The price was undeniably the best part. He made sure I got the discounts and the best price possible.Thank you Jim!! We cannot wait to get to resting easily at night with our new mattress upon delivery.
Very friendly and knowledgeable staff. My sales representative answered all my questions in a polite manner, and he was considerate of my preferred price range.
Jim was fantastic and speedy! Was in and out in less than 20 minutes! Need a boxed mattress and I got one for an amazing price! They beat all the mattress prices even at the big box discount stores. Highly recommend this place!
W e walked in and were greeted right away. We told the manager what we were looking for and he showed us two that were top line for our requirements. I checked them both out and picked one. We were treated fine and were given a discount for a couple of things. They have free delivery and will discard your old mattresses for a nominal fee. That helps as you don’t have to pay for a special dump or take to the dump yourself. I liked the thoughtfulness of the assistant manager and the manager. We left with a good feeling.
Great experience, was able to pick out a nice mattress/box spring set at a low price. Sales representative was very helpful and answered any questions and concerns.
Absolutely awesome! Great Customer Service and Jim at the Manhattan KS store was extremely helpful and confident in sharing the mattress qualities and information.
We were very happy with the quality of options, as well as the customer service and the willingness to work with us.
Jim was very helpful, knew what questions we needed answered before we thought of them. Generous and patient as we are new to shopping for beds. Will definitely be back!
Jim and Frank were excellent, helped me finding exactly what I was looking for and found the perfect bed with outstanding customer service. The new location is great!
I was visiting my daughter and they needed a new bed for their guest room. Called the Manhattan location and they were able to help me over the phone and arrange delivery the next day. Delivery guys were super nice, efficient, and professional. Very happy with the sale price & the service! And the night’s rest on that new mattress was pure “happiness”!
Great experience with Jim! Came in, purchased what I needed and left a happy customer.
One of the easiest purchases I have ever made. Lee was so nice and helpful, but very laid back (not an annoying sales person). I had researched all the places selling mattresses in Manhattan and Mattress Hub had the best deal for what I wanted, plus it was in stock. They are delivering it for free tomorrow (the day after I purchased the mattress). You cant beat that. I will always buy my mattresses from Mattress Hub in Manhattan, KS.
Folks are friendly and will give you the best deal possible for your money. Lee helped me and did a fantastic job. Made me feel at ease and comfortable.
When purchasing a mattress for important and timely considerations, the shopper’s map of availability and choices loomed like a daunting task. The Mattress Hub was our first random stop. However, Jim Gentry was our first impression; a voice of welcome greeting in a sea of mattresses then eye-to-eye contact with the sincerity in “how can I help you today?” Jim listened well. Productive questions & answers followed through. Jim knows the products & services, chain of events and random etc’s. What made a good difference; he understood us! We made our purchase with confidence and pleasant relief. Thank You Jim! Blessings to you & yours.
The salesperson was very helpful and helped us find a mattress that fit our needs. We are happy to recommend this store!
Tried many mattresses in store until the Wife and I found to perfect one to be just right, Found that the sales person new a lot about each and every mattress they had in stock. Now for a good night sleep!!
Easiest mattress buying experience ever! We knew the brand and model but needed help figuring out how plush/firm we wanted. The owner let us try them out without hovering or pushing for a sale like other stores we’ve been to which made it that much easier to choose to purchase here. Highly recommend!
Jim was great! Low pressure and very informative. Cant wait to get our bed!
Excellent sales, no pressure, no upsell good products fair price. Quick and courteous delivery. Probably the last mattress I buy but if I do need another this will be my first stop.
Friendly staff are a definite plus. The mattress I wanted was in stock for delivery the very next day.
Lee was an excellent resource without being pushy or salesman type aggressive. We appreciated that. All of our questions were answered. Thank you.
Staff is very nice and attentive, but selection is not that great.
Very helpful and kind. After my in store visit I called a number of times to ask questions. Jim and Lee were very patient and helpful as I tried to decide which mattress was right for me. I’ll be a return customer for sure.
One of my best purchasing experiences ever. Lee is very pleasant, patient and knowledgeable. He provided excellent customer service. I will definitely recommend Lee and Mattress Hub to anyone I know wanting to purchase a mattress. Thanks for great service.
Knowledgeable, no pressure sales.
I had a great experience finding the right mattress and adjustable frame. My questions were answered, got try out all of the different mattresses. My problem is I ordered on 9/6/2020 and I still havent received either one and it is 10/7/2020. I keep getting told the warehouse is behind. How long will the warehouse be behind?
Jim was extremely friendly, listened to what we were looking for, guide us to the different types of mattresses they had. What I enjoyed most was he was not pushy and didnt try to get us to pick out something we wouldnt be happy with just to get a sale. He told us about services available and didnt try to push those on us either. It was a pleasant experience. We ended up with a mattress well be happy with.
The associate was very helpful in buying a mattress. He wasn’t too pushy or hovering over us which allowed us to talk in privacy about which mattress was right for us. Of course with so many options at the store, we did have questions, and he was always available to answer them. If you’re in the search for a mattress in Manhattan, try this place out.
Haven’t been bed shopping in 10 years! Walked in and Lee got me set up with the bed and adjustable frame that fit my needs! Literally couldn’t have asked for a better experience! 12/10 would recommend!
Extremely friendly. I never felt at any time pressured to make a purchase. It’s my second time to be doing business with them. I would go back again. The mattress exchange is a wonderful idea.
Very nice customer service and knowledgeable to my needs. Wonderful payment options too!
We bought a new bed with an adjustable frame. I had seen online the adjustable frame was free online but we were told in the store that it wasn’t plus the mattress was a $100 cheaper from their website. They did honor the price in store as well as making the frame free when I said I’d just order online. I feel they should watch their website better, comment was they don’t always know the sales they have online. I did feel deliver took a long time (almost 2 weeks).
Was very knowledgeable of their products. Pleasant experience without feeling pressured.
I have to tell you that this was one of the best purchasing experiences I have ever had.I dont buy a lot of mattresses, but Lee asked me a few questions and I tried out a few different ones and I found the perfect fit.Financing was simple and I loved the options.Lees expertise and knowledge made this purchase simple. He represents what customer service is meant to be.
Very knowledgeable and answered all of my questions. Friendly and efficient.
Very knowledgeable helpful employee/store manager. Very willing to help and spend time with customers. Helped us find a great bed at a great price. If the need arises I will definitely recommend The Mattress Hub in Manhattan Ks.
Great staff, very kind and welcoming. Very forthcoming on the strengths and weaknesses of the various mattresses! Will shop here again!
Very knowledgeable, friendly and professional. Quick dates for delivery. Great warranty so I felt comfortable with my purchase.
I had a great time and Im very happy with my choice as well as the great service I recieved.
If you want great selection, pricing and service, with no pressure, this is the place to go. Lee was helpful and knowledgeable.
Jim did an awesome job describing the differences in the mattresses. Highly recommend The Mattress Hub
Lee was Awesome! Very helpful and he was very knowledgeable about all the products they sell. Will definitely recommend Matress Hub to all my friends.
Lee did wonders in getting us what we needed in a bed and box springs in a most timely manner!
The prices are good and our salesman L.M. was very kind and helpful. He answered all of our questions and made the financing process simple.
I recently purchased a mattress from Lee at the Mattress Hub. I have had it for about 3 months. Well it was not what I expected and I decided to check to see how this sleep guarantee worked. Well, when I decided to go to the store I discovered I had lost all of my paper work. I decided to go to the store any way. I told Lee what about the issues I was having with my back and that I wanted to trade for another mattress. I also told Lee that I did not have my receipt or my warranty papers. He said no big deal I can look it up and get the info that I need. Long story short I feel that Lee went above and beyond my expectations on the way I was treated. It is hard to find that kind of customer service theses days. Lee is not one of those individuals that takes his job to heart and it shows in how he shares his knowledge about the product he is selling. It also shows in how he takes care of his customers, by going the extra mile to insure they are satisfied with their purchase. Thank you Lee for making both of my transactions a pleasant experience.
We had a unfortunate experience at another store. I called and spoke to Lee and it was totally different .He was professional, curtious and knew exactly how to help. Thank you, Lee. We will be back soon.
Was helped right away. Friendly staff, excellent customer service, didn’t try to push a product and just let me decide! Showed me only what I asked for. 10/10, would recommend! 👍🏻
Great service! Great Prices, QUALITY Bedding!! Lee did an outstanding job!! 10 STARS IF POSSIBLE!
Salesman was very friendly and knowledgeable about all brands of mattresses. I believe My sales price was the best in town and I was able to coordinate for next day delivery. This type of customer service will bring this company more business in the future, through word of mouth advertising. I especially like the in store 1 year exchange policy as well as the ten year warranty on all mattresses they sell.
The buying of a bed was easy because we did all the research walked into the store and told them what I wanted, of course they were friendly because they wanted our money. They got it delivered and set up on time, but here is the problem now. So once they have the money and they get their commission they don’t care about you after that. They gave us a coupon for two free pillows and fifteen percent rebate. We went in Saturday to get the pillows and the salesman took us to the back of the store where there were a pile of USED pillows and said this is all we have left. They are not new pillows and they all had stains on them. This is gross if you are giving away pillows people don’t want floor model or used pillows that’s disgusting! Now to the best part, I asked about the rebate and the guy told me he would have the manager call me when he gets back from lunch. Yup you guessed it, no call back. So no I will NEVER send anyone here. It’s not the only option in towne and now I know.
After shopping around for that perfect mattress, the last stop wasMattress Hub. Should have bees the first. When asked what type of needs I explained what was needed and there it was. Short sweet and less than the competition. Best of all what day would you like it tomorrow or Tuesday?
I wanted to hug the store manager and be his best friend because he was so empathetic, personable, and professional. He wasnt pushy and was very knowledgeable. Lee was his name and he deserves a big plushy memory foam medal for how well he treated us.
The manager was great! Very reasonable, transparent, and honest with insightful information on mattress options. We had a great experience and got a great mattress for a reasonable price.
Positive experience! Lee took time to inquire about our needs, then showed us items that fit. Nothing overwhelming or pushy sales like some other places. Very knowledgeable about items. Highly recommend shopping here for a mattress.
Sealy Happiness Plush MattressIm still skeptical. Not because of this company but of my bed. I love my bed and the Manager was educational. I had a budget and unfortunately couldnt afford a higher grade bed and for that reason I only give 3 stars. However, I have no complaints about my bed and Ive slept on it for about 2 months now. If you have pets, invest in a bed protector.Update since purchase: Not sure if the quality of the bed has deteriorated, but it’s been 6 months since I’ve had my bed. I have no issues falling asleep comfortably. However, throughout the night I’m having constant back pain. My husband sleeps fine, no aches or pain. We finally had to purchase a memory foam topper which suits well for fit and comfort.
Great customer service. Sales personnel took all the time we needed. Very knowedgable about their products. They were able to match the right mattress to our needs. I recommend The Mattress Hub to anyone looking for a new mattress.
Lee was exceptional and no pressure. He only led us to the models and we had free reign. Keep on keeping on Mr. Lee Mc Farthing, you are incredible. Thank you for helping to solve our sleeping problems. Mark & Rita
We were very happy with the service we experienced when we recently purchased a king size bed. They worked well with us on price and are very competitive compared to other stores in town. The delivery process also was superb and very professional.
The Manager Lee Mcfarthing made My time at mattress hub quick and painless I appreciate that . I didnt wnt to take all day.
These were some of the most helpful people I’ve met...I recommend everyone stop by and get a mattress from here.Thank you so much.
Wow! Pete was great! Very knowledgeable and accommodating. Gave us a great deal on split king bedding and adjustable base.
This is the second time we have purchased from Lee for our children and each time has been a super fast, effortless experience. Great selection and he is superb when it comes to customer service. Recommend to anyone looking at buying a new mattress!
I love this place, the employees are friendly, and the delivery people are very professional. I always feel like I get a great deal whenever I purchase from The Mattress Hub
Very helpful and nice! I was given different options that best fit the needs I wanted. Highly satisfied
Purchased my mattresses two weeks ago and still do not have them.
Good selection of mattresses to try out and choose from. Love the sleep comfort guarantee.
No BS salesmen. Talked me out of paying more for an additional feature that he felt wasn’t necessary for customers to have. Definitely would recommend this place to a friend or coworker!
Pete and Lee were exceptional, informative and very patient while we made our mattress decision. Go see them they’ve got a bed for everyone!!
I wanted to buy a top line Serta mattress. I had prices from different retailers, my question was to the three competitors in this town was quite simple. What is your total selling price of a mattress and foundation of the Serta mattress. The Mattress Hub of Manhattan KS was the only one that answered my question with a valid written offer. The other two competitors had all my information and did not even call or email me with 5 hours. I purchased our new mattress and foundation from Mattress Hub, they will deliver next day. Great responsive salesmanship with a real sense of putting the customer first. I strongly recommend this business.
Excellent service. Great price for an awesome bed!! Couldnt be happier.
Jim was very helpful! We gave him our budget, and he stayed under it!
Smooth transaction, no trying to update. Quality products and earlier than promised delivery.
Stopped in at the mattress hub in manhattan Kansas and was welcomed by Pete and was very friendly and helped me for what I wanted I was very pleased with his professionalism and his experience with the beds got me a good bed I will be telling everyone how I was treated very well thanks Pete for a job well done
Lee and Pete were fun to work with. Did something I never do buy on an exploratory trip. thanks
Wonderful customer service from start to finish. Start here if you are thinking of purchasing a bed.Knowledgeable and caring. Thank you all
I have ordered from them before and never had a problem until a few weeks ago. I bought a mattress and it was not delivered on time nor the day. Never got a call from them to tell me that they were able to delivery my merchandise. The next day I called and I was told they had problems with the delivery. Overall I wouldnt go any place else. Their prices are the BEST. I cannot remember the dame of the person whom I bought the mattress from, but I would definitely recommend Matress Hub.
Thanks for the great night of sleep. The memory fome mattress is great.
The knowledgeable staff helped me find the perfect bed for my home! Will defintely recommend to friends and family
Quick, easy, good deal, good service, the delivery and set up went great and our daughter lovers her bed.
Had a great experience and will visit again soon for the next purchase!
Very helpful to us, appreciate their help and experience
The gentleman who helped us was fantastic.
Friendly and helpful. Found us a bed quickly.
Lee was very helpful during my purchase and knowledgable of all of the products.
No pressure.....Good selection from basic to top end...fair prices, delivered on time. We shopped elsewhere and made this our last stop- glad we did.
Always a great experience and great pricing!
It was quick and easy!
Fantastic service, no pressure.
Great people to work with!
Great mattress good prices
Quik service, love the free deliverery
PRO:Nice selection.CON:Sales person kept trying to rush me into buying one of their most expensive matress lines with the offer to let me swap it out if I dont like it. For me the sales team crossed the line from helpful to annoying. Im methodical when making a several thousand dollar purchase.
Did a really good job
Friendly and professional