Love this storage location. Perfect for our business needs, clean and climate controlled with convenient hours. Garage bays available to load/unload on bad weather days. Jenn and staff are excellent and always helpful!
Only reason why I give it 2 stars is cause before I was paying $69 monthly and now Im paying even more than that and Im not happy about that if I was paying the same amount as before then were good but the price went up like twice like I dont get it not everyone has money like that Im on a budget like thats not cool at all! And I like the place but the pricing going up is what kills it!
Jenn and jim are absolutely amazing! Granted its a bit on the pricey side but well worth it for the security and the fact the employees show they appreciate the customer!Clean, secure and just the right amount of space for your storage needs! No need to worry about water damage or theft here!Great customer service! What more could anyone ask for?
The services and information offered were wonderful! They made me feel right at home. The staff were very friendly and made us feel very welcome. The facility is clean and well organized. I would highly recommend to anyone I know with storage needs.
Beautiful new facility with amazing people to come greet me when I visited for a new unit. Sue, Pam, Lindsey, and Tammi were all excellent and a wonderful help for a first-time user selecting the right storage unit. Very secure - tons of camera views visible at thr front desk with coverage of the whole facility. I highly recommend storing your stuff here!
I worked with Jenn today - she’s so friendly and helpful. The storage building itself is incredibly clean and well taken care of.
I love it! So clean....great! People who work there and help with whatever you need.
Great customer service! Jim and Jenn were knowledgeable, and made sure to go over everything during my move in. Highly recommend.
It would be nice to give discounts to lower the price if you pay for 2-6 months ahead that would be nice some discounts if you pay for a couple months...
Able to access after hours. Little on the pricier end tho
Jenn was amazing. Jenn and Jim were very polite and professional. I would recommend Jenn’s store to anyone. They know what they are doing. Her store is very clean and organized.
Jim was awesome; I dropped in, he showed me several units to figure out the best size space, all of which looked great, and I had a follow-up call as well to talk through any questions. The facility is recently new and everyone that I’ve worked with has made the process/details super easy to follow. Thanks again!
This storage unit is indoors, very clean, and has great security measures in place. The reason I gave 4 stars is because I booked my storage unit rental online because it stated 1st month free. However its definitely NOT FREE. Theres a one time Administration free of $25 and Life storage requires rental insurance. If you dont carry personal renters insurance than they provide it for $14. So $40 after all said and done is FAR FROM FREE😐
I love the new manager Jenn!!! She is so much better than the last one Pam...Jenn is the epitome of amazing customer service!!! I have had the opportunity to move to another business and chose not to because of Jenn!!
Ive never had a problem here in 2 years except the last time I went in to pay my bill. The clerk was someone Ive never seen before and she was incredibly rude and disrespectful. Its even more disappointing because up until that point, I had always been treated well by the staff. Hopefully she isnt there long because she is clearly not a people person. I dont know her name but it wasnt Jen. Jen is a sweetheart 💕
Very nice place very clean practically brand new the staff that I deal with very professional experienced people explain everything in full detail very good rates for the units great access hours best storage unit place Ive ever been to
Jenn and Jim are awesome! They are always willing to help, and they keep the facility in great shape. Highly reccomend!
I love this facility, the girls are so helpful and they not only have sat with me while emotionally unpacking my newly parted parents belongings, childhood memories, and all kinds of furniture. One of the girls who is no longer at this facility helped me unpack! Pam and her have BOTH been there and extended very helpful hands.Thru the COVID outbreak they were so wonderful working with me to get me back on track.Clean, safe, friendly. Id never go anywhere else! I drive over AN HOUR for this facility!
New to Manchester and really great. Staff is very friendly and accommodating. The units are easy to access, temperature controlled and there are plenty of entry ways to use. Security is top notch which is one of my main priorities. Great central location in the city and to the highway. Many size to choose from. Really impressed by the staff. And, oh...have I mentioned the staff?!
Its a brand new facility, so its very clean with great security. I love having a key fob instead of having to remember a code for the doors. The woman in the office was extremely friendly and helpful. My husband and I are very happy with the place, so far.
Walked in off the street at 5:45pm and said to the man at the desk I’d like to rent a unit. His answer? It’s kinda late for that. I ask what time they’re open until, 6 like on the site? He says yep but there’s a lot to do.I turned around and walked out. I’ll never have a good thing to say about that place. Pathetic.
Clean, easy and safe. The woman who runs thr front desk is so sweet and works everytime i go! Highly recommend
Life Storage at 655 S Willow Street Manchester is an accessible storage facility. The staff are pleasant and very helpful for all my storage needs. If you are looking for storage for moving or not have enough room to store things, Life Storage is the place.
I had the most amazing experience getting my storage unit! We laughed we joked we had so much fun! I still to this day talk about it and its been a month! Every time someone tells me theyre looking for a storage unit I say Life Storage in Manchester. Today I called about my bill, left the most ridiculously funny voicemail ever because they werent open yet, and I got the most delightful phone call back from Pam. Pam is incredible! Hysterical in fact. She made my day today when I talked to her on the phone and all I was doing was asking about my bill thats due in a few days. No joke I recommend this company! If you got a sense of humor and do you want to make your life a little bit happier do it
Nice and clean brand new construction lifts elevators marvelous clean place
Very nice place, clean and secure! Lindsey was super nice but would not allow us to move in ourselves! I hope Mom likes her new place.
First of all, it is clean. However, there is a big lip at the entrance which makes it extremely hard to get the wheels of cart over it!!! Especially if you have a bad back. That being said, wheres the ramp for handicapped people. And its almost impossible to steer and maneuver the cart due to the wheels. I wasnt acknowledged when I walked right by girl at desk, she was on her cell phone..
Lindsey has been very patient, professional, thorough, and very helpful during this move in process. She has been accessible and knowledgeable at every turn. Made for great business. Pam has also been terrific.Pam
Excellent storage center. Well priced, very clean and friendly staff. Highly recommend here if you need storage.
Very happy with the pricing, facility, staff and policies. You will like them more than others.. for sure!
Easy, fast, and worth the money you spend! They require insurance on the space you rent, Id suggest bringing your own lock so you dont have to pay 14 on top of everything. Really convenient and easy access!! Really friendly and knowledgable staff, they gave me a tour to my space before even talking about money! Great staff, especially Tobias! Good job guys :)
Clean, secure storage facility, helpful staff and reasonable prices. This is much better than most storage facilities in the area.
Worst storage facility I have ever been to. Helping a friend load stuff into storage. First of all to entrance one just a door and the other sliding doors that just close on you.They have 2 small flat carts. One barley moves the other is ok. They are so small then to get into the place you have like a small step up. Whos great idea was that one? Now you have to fight to get the cart over the hump with the worst flat carts possible. There goes all your stuff everywhere. Then after you gather all your items together you go to there elevator. This thing is about 2- 2-1/2 off the ground now once again you have to battle the cart over this. Not to mention that you trip over it as your trying to fight the cart in. Then you have to climb a huge flight of stairs to get to your unit. Unbelievable this place clearly wasnt thinking about people moving there things or safety at that. So disappointed.
HIGHLY recommend.Im a cleanliness finatic so I wanted to be comfortable with storing my things.It!s beautiful, brand new, climate controlled storage. Even the floors are gorgeous.Pam & Lindsey at the S. Willow location were amazing.So helpful, very professional, and super helpful!Thank you ladies!
Brand new, High Security facility. Climate controlled storage units only and 2 floors. Helpful and extremely nice employees work here that care and conduct daily walk-throughs to ensure everyones units are secure and not left unlocked by mistake.
Tobias did a very good job today helping me with paperwork and my storage! Happy to know I will be coming back to a happy face
Sometimes its hard to find carts to use. Also the freight elevator by the loading bay beaks frequently. Makes sure to check in the freight elevators for carts people leave them there often.
Clean and secure. Love this company.
Very clean facility! Very easy to access and the staff is super friendly.
Extreamly helpful! I had no idea what size unit to get or anything about storage places the gentleman Tobias was very knowledgeable & caring. Thank YOU
Great new facility and incredible staff! Pam was extremely helpful in getting us set up and made the whole process so much easier than I had imagined.
If you have a unit on the 2nd floor, the elevator is really slow and a hassle. U have to pull down the door and step on it to latch it to make it run. The carts suck, the wheels are already messed up, forcing u to run into walls. And the entrance door has a huge lip meaning if your bringing the carts either in or outside the building your hitting the lip causing u to get stuck and possibly knocking over whatever you loaded on the carts. For a new facility they really went cheap
Looking for a storage unit in a local area. The facility was bright and clean and the staff was very friendly and accommodating.
Wonderful place. They treat you like family!
Fantastic place, incredibly helpful and friendly staff, and the prices cant be beat for what you get.
Clean facility, helpful staff. Bright and safe location
Lindsey is the so pleasant, helpful and can help you with your storage needs
Good service, nice staff, clean and monitored location.
Excellent customer service and there should be 6 stars!
Denise was very helpful and informative!
Fast & easy #Mentol84
Great new facility opened in Manchester.
Good prices, excellent facilities, very clean!! 👍👍👍👍
Beautiful new storage facility!
Great staff willing.
Easy storage
I like the place.
Disrespectful staff