Ken L was fair, helpful, and accommodating thru the buying process. The transportation company didn’t provide good communication but it was reassuring to have Ken to follow up everything was okay.

I bought my XC 70 for West County Volvo back in 2016. LOVE my Volvo. I have had every 10K mileage performed at the dealer and they have never disappointed. My car runs in tip top condition. I have worked with both Harris and Joe as my service representatives and they have always gone above and beyond. I have zero complaints.With Covid it has been nice having spacious waiting areas so that social distancing is easily achieved. When I was there on 10/18/21 I was a little surprised to see that the employees were no longer wearing masks, although I understand. But the customers in the waiting room (all 3 of us) were wearing masks and it was easy to keep our distance, so I was perfectly comfortable with it.I recommend West County Volvo both in terms of sales and service after the sale.

It was the best car buying experience I have ever had in last 22 years. I was looking for Audi Q series trade in with my Lexus LX. Went to 3 Audi dealers but they are not keen in selling one and poor response not much experience in trade ins. On the way back Springfield from Audi show room (Manchester rd) i saw Volvo show room. Just went in but salesmen were too busy after 10 min wait i started leaving the show room. Outside show room before leaving some one ran behind us and very curious asking why are we leaving.?That man is Tom Calkins. Within 30 mins the deal was done trade in procedures were taken care. He is very knowledgeable deal maker and experienced.The whole team. Tom, John Fitzpatrick and Finance Manager all are very efficient and do not waste your time. (Finance usually waste our time and spoil all the salesman effort, some time take more than 2 hours).After delivery a few miles away from show room i found that the low tire pressure indicator was on. I come back to service department, the service crews were so efficient and diagnos the problem ( actually it was more pressure) and reduced the pressure. (Great sales and service team). We drove from Springfield MO (200 miles) and do it again.Everyone was professional, courteous, and all around nice, Even i suggest Tom to open a Volvo show room at Springfield MO..

I recently purchased a Volvo S90 from West County Volvo. It was the easiest cur buying experience I have had to date. My salesman Tom Calkins was excellent. I will definitely be doing business with him again in the future.

I’m on my third Volvo, all bought through Tom Calkins. Tom gas always gone way out of the way to help me and make the experience wonderful. It’s hard to point out the level of detail he goes to make the car buying and long term ownership a great experience. He’s also amazing to watch as he is so sought after he can keep multiple clients engaged and yet still feel like he’s focusing on you. Thanks for being a great salesperson!

My recent visit to West County Volvo to get my car serviced was great. Harris Thomas, my service advisor, was friendly and accommodating. Very good customer service!

Although all money is green I feel like based on color of your skin will determines how your treated in the service department after observing the way my mom is being treated so poorly on fixed income at 78 year old blk woman. Aft having her car in for service it’s been there almost 4 weeks no loaner car no any communication from anyone at this dealership.I’ve bee to a lot of dealerships and has never been treated in such a degrading manner

SO - I live in Detroit & and I bought from West Country Volvo in St Louis. Thats 500 miles away! Why? I like well equipped vehicles. West Country simply had a great vehicle selection, worked easily online with bottom line pricing and were a joy to deal with! Replaced my 2017 V90 CC for a 2021 XC60. Highly recommended….

Great experience from start to finish - smooth process, pleasant people - big thanks to Tom Calkins, Stephen Lynch, and John Fitzpatrick. Everyone was extremely helpful and friendly.

Had a great experience. The salesman, Branden was wonderful to work with. He was tuned in to what my wife and I were specifically looking for. He spent a lot of time with us and was never in a hurry.It was a very smooth process.

Once again I leased a Volvo with the terrific help of Tom Calkins. I cannot praise him enough. He knows me well, knows the type of Volvo that interests me, and before I arrived he had identified two great possibilities. With his help, I identified the one I wanted a 2022 S60. He helped me sort out the lease terms that were most advantageous to me, given my driving needs, etc. He was personable as always, remembering and asking questions about my wife and family. And within a few hours, I drove away with a vehicle and financial deal that only seems to get better as I spend more time driving and learning about the car.Kudos to West County Volvo for having someone as amazing as Tom on staff. He enriches the customer experience and ensures that we return to for more. Thank you, Tom!!!

This is the second Volvo car we bought from Ken Levine of West County Volvo. The whole process is easy and smooth, pre- and after purchasing services are very good, Ken is very professional and yet generous. Thumbs up! Thanks to Ken Levine and the general sales manager Stephen Lynch. We definitely recommend this dealership.

My Volvos Check Engine light came on and my wiper fluid wasnt coming out. Dan in the Service Department was so very helpful. He even walked me out to my car to show me a few settings that I wasnt aware of. Ive already scheduled my next service appointment and requested Dan as my service advisor.

Working with Tom Caulkins and the West County Volvo management team is always a pleasure. We just picked up our 7th Volvo from there, the XC 40 Recharge and once again, the buying experience was seamless and fun! Thanks again, Steve and Robyn

I would recommend this dealership to anyone looking to purchase a vehicle. My sales contact was Mr Bob Chitwood. He was professional, courteous, and very helpful. I had my eyes set on a particular car but someone else beat me to the punch. A vehicle that I really wanted. It wasn’t Bob’s fault; like I said he totally kept me in the loop.The entire staff, finance, sales manager, and even the owner are top notch. I highly recommend them.

West County Volvo is the best place to buy a car and have it serviced. Every purchase weve made has been great. And, every time I have the cars serviced, the work is done correctly and on time. Its nice to have a dealer service center you can trust. Dan K. assisted me yesterday with my service visit, and he was exceptionally helpful and nice! I highly recommend W.C Volvo!

I loved my shopping experience at West County Volvo. My sales consultant Tom was knowledgeable and wonderful to work with. I highly recommend this dealership.

Bought my Volvo somewhere else but drive an hour in order to get my car serviced by Dan Kitchel and his crew at West County.Dan, Adam and Joe have taken care of me like family for over 15 years and NOBODY touches my car but them. Accurate diagnosis, skilled mechanics and Volvo parts means its fixed right.Believe me, quality service doesnt cost, it pays!

We bought our first Volvo XC90 yesterday with Tom Calkins, he was amazing made the whole process very easy, took plenty of photos of us with our new car, and we just loved his energy. Everyone there was great!!

Ever had fun buying a car? Then you haven’t been to West County Volvo! From the time Tom Calkins greeted us until we drove our new XC 60 home the experience was a true joy. Pricing was great and delivery included a personal tutorial from John, the tech genius who helped us with all the bells and whistles. Then came our visit to Mathew the finance manager. Knowledgeable and truly cared about getting us the best financing for our particular needs. Ever had that before?If you are in the market for a car go visit Tom and his team. He will help you select just the right car. It will be your best buying experience ever. Starting with Tom, this dealership cares!

There was no after sale service or support at Volvo Cars West County!They were very nice when I was handing them over a check, hard earned money, but after the sale, when I pointed out an issue they caused they refused to do anything about it. Not even apology! They dont care, they made the sale and moved on to another. They are unprofessional on all levels and not only that, they were rude to me.They are not the only Volvo dealer around. Next time I would go to Volvo Cars St Louis instead.

Service advisor Joe is always helpful and very efficient. Never forgets my name after all these years. Great service

Everything was good and smooth for my service appointment. Joe was very helpful. I was also able to talk to the service tech and he was also very helpful and gave me good advice for the future. I am very pleased with Volvo and Volvo service at West County

Jesse was the technician who evaluated a couple of split tires on my car. He was super -- and got things rolling quickly while I waited. Also, kudos to Matt the cashier who is always pleasant and courteously answers the same questions over and over from customers and still manages to keep his cool!

Took my car in yesterday for a recall. Joe in the service department was wonderful and got me in and out very quickly. The entire staff was so nice. Best experience I’ve had at a car dealership!

I worked with the Service Manager, Dan Kitchel, at West County Volvo this week to solve a service issue on my XC60. He quickly worked through some parts delivery (Logistical) issues and his attention to fixing my problem was perfect. I recommend their very helpful Service Dept. Much appreciated Dan!

I want to send kudos to West County Volvo for such stellar service from Harris and Amos on 8-17-21. Harris was efficient, and busy but didn’t rush me or my questions about the service I was getting on my 2020 XC40. He goes above and beyond. And Amos in the service area who greeted me is so kind and personable which is rare these days. Spoke with and was lucky enough to snag lunch with my salesman, Tom Calkins, who is “THE GUY” to call if you need a safe, classy car and a carefree buying experience. I truly feel like I am a member of the Volvo family because of the people who work there. Run, don’t walk to West County Volvo.

I am very pleased with West County Volvo service. It is convenient, the staff is curteous, and always willing to fully explain issues. Today my service was performed by Mike. For the last 25-30 years we have been using West County [Saab-] Volvo service (on our Saab’s & since 2012) and now for our Volvos. The service has been great. George, also in service, has become a trusted friend & has always been first rate.

Super speedy service with great communication. Harris got the car in the back and Joe took care of the rest. We have been with West County Volvo for more than 4 years and have been happy with sales and service every time.

Where do I start? Found a vehicle I wanted, fair price. What I got was so much more. Good people and a pleasure to deal with. From sales, to finance to the customer service and even the service department. Delivered as promised and even more.Thank you!

The sales process was a bit bumpy. My research pointed me to the XC40 Recharge. The car rides, handles, performs well. John was helpful getting me set up in the EV for the first time and out the lot.I took my vehicle in for a software update September 2021. Joe Strosnider was the service advisor. He kept me updated on the progress and got me on the road again promptly.

One of the easiest car buying experiences I have ever had. The sales person Tom was so great to work with. Love my cat and will recommend this dealership to everyone.

We had a very strange noise coming from right front. Our Son Braden did need his car back at school. Thanks to Harris taking the time to assist and getting his car in we were able to get him on his way! Thanks Harris you and your staff really came through!! Jim Lieber

Harris gave outstanding service to us, exceeding all expectations! Truly a top notch service experience, from such a fun & friendly advisor!!

Great dealer to buy from and great dealer when needing your Volvo serviced. I took my XC-60 in for service and Tom Calkins, the salesperson who sold me my car, recognized me in the parking lot. He surprised me by saying he’ll take care of checking my car in for service and unexpectedly offered me a loaner car that was a much welcomed surprise. Joe Strosnider was my service advisor and he did a great job as well.

All of our experiences here have been amazing! We worked with Dan for the purchase of our vehicle and he was friendly, efficient and and was a pleasure to work with. Recently had our first service done here and again the team was quick and helpful. Very glad to do business here and highly recommend!

Ken Levine helped us choose a car as painlessly as was possible. He made the very emotional replacement of my old Volvo as easy and enjoyable as possible 👍👍👍

It was an easy and great experience. Ken Levine assisted from the start to finish ensuring we understood the car and everything Volvo offered. Thanks Ken!

A big thank you to Tom Calkins and the crew at West County Volvo! They made the car buying experience an absolute joy. For fast, friendly, and impeccable service you cant do any better.

The team at West County Volvo are awesome. Joe Strosnider and team do a wonderful job making sure you are taken care of when you bring your car in.

Excellent customer service. Salesman Tom is top notch. Provides individualized attention focusing on needs of each specific customer.

Our second Volvo from West County Volvo. Outstanding pre and post sales support from Tom Calkins. He is simply the best. Smooth, easy transaction!!

Dan Kitchel in the Service Department at Volvo Cars West County was great! He exceeded our expectations in finding our part quickly and bringing us back in for installation after not having the part the day earlier. We really appreciated his prompt service plus his help with assessing our warranty allowance which reduced our charges. Thank you!

Harris in the service department was awesome to work with. Very good communication, always pleasant and helpful. Great service from our tech as well.

Was able to bring my car in before my appointment as it was having issues. Joe Strosnider, my service advisor, was wonderful. He was offered me a loaner and he kept me informed of the what was happenign with my car. Joe is an awesome service advisor! The service technicians are great!

Tom Calkins was great in helping me buy a used 2017 Vovlo S90 T6! My purchase was a little complicated b/c I was buying from out-of-state and needed the car to be shipped out to me as well. Tom helped with the process all along the way including finding the shipping company to deliver my car to me in California. Definitely recommend this dealership and in particular, Tom Calkins.-Bill S.

I bought an XC 90 inscription VOLVO in Birch Light metallic. I get so many compliments on it and it drives like a dream. Tom Caulkins was our sales rep. Toms energy and love for VOLVO was contagious. If you are looking to buy a VOLVO in the area - Tom Caulkins and West County Volvo is your first and only stop.

Yesterday Dan Kitchel, the Service Manager, was most accommodating. He was very sympathetic to my plight and went out of his way to solve my problem. I was very pleased.

Called their parts department to find out about what size my front rotors are. My Volvo model could have 3 different sizes. A very unpleasant person informed me they have it in stock for 150$ but would not give me info about it. Instead he said 17.5 inches. European cars have metric measures. Thats a wheel sized rotor? What? Well to buy it from them costs twice as much as AutoZone. No wonder they are so rude about it.

Harris was the service technician. He was very courteous and prompt with checking me in. The wait was a little longer than I expected but I had a book.Thanks for the service and the car wash.

Couple weeks ago we bought our first Volvo from them. Brandan made the whole process very smooth. He accommodated all of our needs. Negotiation was fair and completely transparent. Unlike my other car buying experiences where the seller goes to managers room multiple times for hours to wear you out, Brandan only went to his manager room once and came out congratulating us. Ken found the lowest interest rate and educated me about the financial terms.We are very satisfied with the whole process. and highly recommend them.

I appreciate how professional and courteous the Volvo team was when I came in for a tire rotation, alignment, and emissions testing. Dan Kitchel handled everything with promptness, which was wonderful because I was waiting on my car. He kept me informed throughout the process. I would definitely recommend this dealership, and most of all the service department to anyone that ask.

The Concierge service was very convenient. Thanks to Stella and Joe for a very smooth experience.

Great buying experience. My salesman, Tom Calkins, made the entire process simple and smooth. There is no better place to go!

Sorry about the first review! Accident! 😬I had a windshield wiper issue that needed immediate attention. Dan got me right in and took care of me.He noticed my car was due for its 10,000 mile service and completed that at the same time. I live much closer to a different Volvo dealership but come to West County because the service is excellent!

1st experience with Volvo and Volvo West County. Took my S90 in for the recommended 40k service. It was a great experience. I worked with Bob in the service department. Small paperwork snafu from the sales side when I bought the car, but he made it where I didnt have to worry about anything. Had a loaner waiting for me when I arrived, and had my car waiting for me next to cashier door when I arrived to pick it up. Super nice, accommodating, knowledgeable (I had several questions). I wont go anywhere but Volvo West County for service. Thanks again for your help, Bob!

Excellent customer service representative Harris, he is professional & knowledgeable!Outstanding!!!! If you own a Volvo this is the dealership to have your car serviced!

Great experience with our Salesman Jim Portner. We bought in about 5 minutes. Hubby and I do not like haggling for prices. I prefer up front fair pricing. I walked out feeling we just bought a beautiful 2021 new car and didnt spend two hours back and forth negotiating a price. Jim was helpful and informative about the safety features of the volvo. We were buying new as our vehicle Volvo S80 was a 2008 and we wanted something new. We didnt trade as we are giving that car to our daughter. Maybe she will get another 100,000 miles from car. Volvos are great cars. This new one is super fun to drive and super comfy. I would recommend anyone looking to see Jim. Also he is so patient, obviously we are coming from a top of the line 2008 which does not have the technology new cars have. Thanks Jim.

I have dealt with the service department at West County Volvo for many years. I have also had our Volvos serviced at other Volvo dealerships in Missouri, Kentucky and Tennessee when it was more convenient. The folks at West County are good people to do business with. I have found them to be honest and competent, sometimes fixing problems that other Volvo dealers couldnt.

Brandon was awesome! He made the buying process super easy and enjoyable. I’ll definitely be recommending him to friends/family looking to buy a car.

Jim portner is the best in the business.. what a great experience

Tom was amazing to work with purchasing our first family Volvo. He made the process so easy and continues to be so helpful! I highly recommend working with Tom when buying your next Volvo... hes the best!

Been taking my Volvo to this dealership for service for over 13 years (on my second Volvo). The service is always very professional and I have confidence in the diagnosis and repair. Harris was the service writer for my most recent trip and as always was up front with costs and helped me prioritize what needed to be done. Just a pleasure to work with! Great dealership with a great service department.

We were unable to bring car in for service so requested Valet Service. Professional, excellent service and much appreciated.

Everything went well with this service appointment. I was able to get two recalls resolved, a check engine light issue corrected, as well as a regularly scheduled maintenance interval handled in one service call. Volvo Cars West Country regularly sends out coupon flyers and I was able to reduce the service charges which is very helpful in these economic times. My car was returned to me with a fresh car wash and all work clearly articulated to me from the service technician.

Went in search of a pre-owned car. Jim Portner was incredibly helpful in getting us looking at the cars we were interested in. A couple of smooth test drives later, we found an SUV at a great price that was perfect for us.We were also making a trade in as part of this purchase. Volvo West County had a comprehensive and fair trade in appraisal process. No funny business here, and everyone walked away very happy.Mathew Iglehart made the last steps in financing smooth and easy.The system used when signing is still paper forms and manually typing, which is prone to errors. I wish their system was upgraded like almost all other dealerships Ive visited where you electronically view and sign documents.Even with an outdated system, buying a car here was easier and less stressful than any other car purchase Ive made before.

West County Volvo handled an engine check light quickly. A part needed to be ordered, so I got a service vehicle at no cost. The repair was completed early the next day.

Every time I come here its the same. When I go to the service center you always get ignored for the longest time. Much improvement need...

Once again a great job done by the service dept. Joe the service writer always takes great care.

West County Volvo is selling vehicles without certificates of title. I went to look at a new car and ended up trading in my old Volvo and writing a check for the new one. Because I’d only planned on looking Tom Calkins told me once I sent or brought the title to my trade-in to the dealership I’d get the new title, which was obviously reasonable .When I got home I realized they neglected to give me the bill of sale so I called Tom Calkins. He yelled at me about not having checked the glove box and it was after 5:00 pm. I had checked the glove box and my purse before even phoning him.The following week I contacted Tom to see if he wanted me to send or bring in the title to my trade-in. I live one hour from the dealership.He texted me to send it or bring it in and he’d give me title to my new car, which theyd already cashed a &63,000.00 check for.I phoned Tom en route As I was in a rush and he confirmed my title and the original bill of sale were ready . I signed my title in front of Tom . After he took it, he then told me they did not have the title to my new car and gave me some story about why.I have no idea if they are supposed to be selling vehicles when they can’t transfer title. It seems unethical .His supervisor, Stephen Lynch was equally unhelpful and acted like it was no big deal.As I was pulling out of the parking lot, Tom came running out and knocked on my window insisting he check my glove box. It was like a police search. There was nothing in my glove box as I’d told him previously.Tom proceeded to call and text me for several hours trying to cover up his lie. Both Tom and Steve Lynch refused to have the owner contact me.Tom called and texted me the following day . It was creepy bc he was sending me pictures of his family, apologizing and then tried to offer it me a discount if my boyfriend bought a Volvo.It was only after telling Steve Lynch I was contacting my attorney to address the situation that miraculously the title arrived via courier.I also reached out to Chris Suntrup. the owner through a friend and he has yet to contact me.I’ve bought three Volvos from West County Volvo and sent referrals resulting in five additional Volvo sales.They are unethical. TreT customers terribly and have no sense of accountability.Unfortunately for Tom Calkins I have alll of his lies and contradictions in writing from him and as the owner does not even cate enough about his business or customer relations to return my request for a call and bc of Tom Calkins’ harassment I’ve turned them in to Volvo North America.Do not trust West County Volvo.

I had little time to spare on my day off but they were able to promptly inspect my car so I could run to the DMV for tags. Harris Thomas was especially helpful in advising me about tire needs in the future and assist me in making a wise decision. I was given VIP assistance and care and will always return to Volvo West County to service my car.7/23/21 Again I had a special request and Volvo came to the rescue. Got me in and out and included a car wash. Jennifer Smith was my service advisor. Thank you for excellent service.

My Service advisor was wonderful, Joe. The whole team, Dan & Harris, are all friendly and always trying to help out and make it a great experience. I really appreciated the Service tech realizing my plates were going to expire the following month, so they call and offered to do the emission test for me. It was wonderful they were so proactive. Thanks team!

I was able to get a last minute appointment to get an oil change. The oil change was done, and I was able to enjoy the rest of my day. Many thanks to the service advisor, Harris. I have been a valued customer for many years.

Great service experience. Smooth and timely. Joe communicated very well with me.

Great communication from the entire service team.Dan Kitchel is the best!

I went into the service department for my first oil change appointment. The staff are not friendly at all and I did not felt welcomed. The staff did not explain to me about the progress of my car and just led me to the cashier office instead.

Drove all the way from Wisconsin to get a car from Jim. Will be back great service

I worked with Harris Thomas and Dan Kitchel when my Volvo S60 broke down completely and wouldnt start. They were very helpful at every point in the process. They were quick on the phone and worked with Volvo to get my car running again.

A week ago I bought an XC60 Inscription from West County Volvo. Brandon was awesome to work with in the sales process. Felt like I got a great deal. The finance person made the process painless. When I found an issue with my new 2021 they immediately took care of it. Volvo Oncall and the service department were excellent.

Dan & Joe in service are awesome! Got my wife & I back on the road quick! They pulled a rabbit out of a hat with a repair and couldnt be happier. Thank you again!

I was not at all satisfied with the service, I would recommend going with Stlouis Volvo at that region as they did a great job identifying the issue with my breaks and resolving it. WestCounty were not able to revolve the issue even after pointing out the issue during my first service.

The Best Service All Around!! John Fitzpatrick was truly a Godsend. He was very knowledgeable and went above and beyond to help make my experience great. Very pleased with my new vehicle and with the great customer service and care I received.

We always enjoy meeting with Joe and the entire. service team at West County Volvo.

Just bought a XC60 from Volvo West County. Great experience all around. Jim Portner was sensational to work this. Very knowledgeable and helpful without ever being pushy. He made sure not only that I got the absolute best car for my budget, but smoothly coordinated all the moving pieces to buying a new car. Highly recommend.

Wife and I bought a car here from Brandan Spraul. Simplest, quickest, and most pain free automobile purchase of our lives. Contacted dealer by phone about vehicle in inventory. Quickly dealt with details and trade by text message. Came in for pickup later that week. No strange funny business during pickup and trip to finance office. The whole thing from start to finish (including phone/text) took about an hour.Could we have received more for our trade elsewhere? Maybe. Was the final price the best deal in town? I dont know.What I do know is that the price was fair and the hassle was non existent. If youre looking for a Volvo give these guys a shot.

Tells me that my almost $20,000 cash offer for a vehicle with over 80,000 miles is no good there. No worries, Ill spend my savings elsewhere!

Usually I dont do reviews but I had to for this dealership, this was one of the worst experiences I have had encountered at a dealership. Starting with the salesman, business manager (Mat), and general sales manager. They lack customer service, when I tried to speak to the manager I was verbally abused. They refused to answer question in a respectful manner and their business manager tried to rush the process because he had totake his daughter to a game. I wish I could give them a lower rate if I could. Would never go back to this dealership. Save your money and go elsewhere.

I have been a customer at Volvo West County for many years. Just completed a routine maintenance check on my 2018 Volvo CX 60. As usual, the service was excellent. The staff is always courteous, competent, and professional.

Highly recommended; great place to do business; very satisfied with great selection and good prices. Tom Calkins is a super salesmen who makes car buying fun!

Wonderful experience shopping online for car, texting for an appointment. Came in and out of dealership within 20 minutes of signing paperwork for purchase. Jim was great to finalize our deal with.

My family and I have a growing family and we need a new car. We did not know where to start. We test drove many different cars and we quickly came to the conclusion that Volvos were for us. This is when Tom Calkins and the crew at West County Volvo came into our lives. We do not live in the St. Louis area and they made the car buying experience very easy and quick. We set up an appointment to walk through all of the steps to make sure that we were comfortable in the car. I would recommend Tom and the rest of the crew at West County Volvo to anyone!Also, during the times of COVID, the entire facility was very clean and social distancing guidelines were followed.Thank you,Rich and Megan

Great speedy service-thanks to Dan for arranging!

I have been buying Volvos from West County Volvo since 1990. Most recently, I had a lease and the finance team was extremely helpful in going from lease to purchase - they made it seamless. Ken Levine was helpful and Mat Iglehart has been great on several purchases! You wont find a salesperson at any dealership better than Tom Calkins.

Recently purchased my second Volvo from this dealership. It was a very smooth transistion. The salesman Steven was great, made sure I was completely satisfied with my purchsed. He even called me the next day to see if I had any questions.

Excellent car buying experience. Ken was easy to work with. Highly recommend him and this dealership.

Joe is an excellent service advisor. We were able to get both of our cars serviced on the same day. He coordinated so that we could drop off one, trade cars, and then pick up the 2nd in a timely manner. That helped us out. We have been coming to West County Volvo for many years. These 2 cars are the 8th and 9th purchased from Tom. He is also excellent.

Dan Kitchel and the rest of the service department at West County Volvo is incredible. We bought an XC90 and because of the service department ended up buying 4 more Volvos. I have one, my wife has one and my 3 kids have one. We bought foreign cars from other places in St. Louis, but the service departments ripped us off. On at least a half dozen occasions, West Countys service department figured out how to save us money. Service truly does sell cars.

Edit: After being told my water pump needed replacing, I ordered a water pump kit that included all pulleys and a new belt and fluids, when I replaced all of it, the only thing that wasnt bad was the water pump which was the most expensive part of the kit. The noisy water pump was actually an idler pulley and the noise has since gone away. The other noise that went undiagnosed was my pcv system not working at all. I am about to replace that myself as well and save the hassle of that dealer.There was also an active recall for the seatbelt on my vehicle that the advisor said was done but then called back after I picked up my car and said it actually wasnt done and Id need to make another appointment.The original issue I had gone in for was a vibration at speed that they said all my wheels were bent and needed replacing. They balanced the worst one and said it should be better. It was unchanged so I brought it to Meineke and they balanced it again and it was much better. Im having the wheels restored soon professionally.Overall, I was charged $513 for a vacuum pump replacement that should have been $350. The extra charge was labor for a diagnosis that was almost completely wrong.Hold times are long and the rental car situation is always an unknown. Meaning you never know if theres one available and if there is it may not be for long.

Customer service in the service department is exceptional! Harris goes above and beyond to make sure you are equipped with a car while yours is in service. Kind and professional!!

I have been looking for a car for about a month. While Volvo was a bit farther it was well worth the dirve. From Stella Johansson to my sales rep Jim to the finance guru Michael it was a seamless process. They made it easy and quick. Thanks to all for the best service and attention of all the car dealerships i visited.