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SH
Review №1

One of the easiest vehicles I have purchased in 3 days! I am the BMW guy, but I was looking for a Mercedes Truck GL 450. Mr. Farhan provided me the best customer services. He has provided me couple of time test drive options and I drove the car on highway! The vehicle is in immaculate condition and he has provided me the car fax report. The paperwork transition was smooth. They are very professional and have a professional staff! I have observed they are honest, dedicated and professional car dealer. I would highly recommend this dealership. I am very happy for my purchase.

Jo
Review №2

Found a used Tacoma at Auto Trademark. I am from Raleigh and am usually hesitant to buy remotely. Worked with Alexa, she was super professional and showed live video inside and out of the car. Great buying experience! Alexa made everything great!

Sh
Review №3

I was skeptical at first because most of my experiences had been with the large franchise dealerships. I was thoroughly and pleasantly surprised. The level of commitment and customer service I received was second to none! From the test drive to the financing, Farhan Nawaz was a constant guide. I will always check their inventory prior to buying another car. The Maserati I purchased was in excellent condition and thousands below comparables on the market! Im completely satisfied! Thanks Farhan!!!

Aa
Review №4

Found the car I was looking for. Fast and easy to get it purchased. Financed through the dealership and everything was very well executed. Test drive and to get the process started was about 2 hours. And to sign and pick-up a few days later took less than an hour. Extremely happy with my purchase and the lot appears to be full of High Quality vehicles. Check them out.

Sh
Review №5

Alexa was AMAZING! I called her early in the morning looking for a specific car and she was able to locate the car for me! I gave her a time I was going to be there and was still running a little late and she was so patient when I got there. She got me and my sister right into the car immediately and we felt no pressure at all! Alexa is great and the environment felt relaxed and welcoming! If youre looking for a car call Alexa ASAP!

Me
Review №6

One of the easiest car purchases at a fair price. After doing most of this purchase online, I drove two hours to pick up my new S4. Thanks to Greg and Omar for making this a fast and easy transaction. I would buy here again.

Ja
Review №7

After having a less than appealing experience at another car dealer (Merlex in Arlington, dont bother), we found a similar vehicle to the one we wanted was available at Auto Trademark. It was a 45 min trip and we would arrive right at closing, but I called and spoke with Abbas and he said hed wait. We made it and test drove the car and he stayed 2+ hours past closing to help us. It was a wonderful experience regardless of the frustrations that brought us there. He even provided us with endless snack options, water and coffee while we were doing the paperwork. I got the car I wanted for a great price, tax/title/reg included, and a 30 day/1000 mile dealer warranty. This place is very professional and easy to work with, and we highly recommend!

G
Review №8

Great selection of vehiclesStaff was helpful and knowledgeable not too pushy made my family and I very comfortable during the car buying process.

De
Review №9

Had a great experience with this dealership. Did not feel any pressure to buy. The car I was interested in had a small sound when you were rolling and instead of saying its nothing...or I dont hear it they said let me let my mechanic look at it before you buy. Gave me confidence that they were not just trying to make a sale. Will buy from them again.

He
Review №10

If you are looking to purchase a vehicle, ask for ALEXA! This was such an amazing experience. Alexa is so knowledgeable and extremely helpful. She made my car shopping experience an enjoyable one.

J
Review №11

In my 30 years of purchasing more than 20 cars, this was by far the most positive experience I have had. No pressure, fair pricing, and a quick transaction. Greg, my salesperson was extremely helpful and helped me get the Lexus IS 250 that I had been searching for. As a former car salesperson I cannot stress enough how professional the entire staff was. A refreshing change from your typical dealership experience. Joe

St
Review №12

To put it simply. They are a bunch of liars. After specifically requesting, obvious damage and codes in the vehicle system, they lied about a lot of it. I flew in from Chicago and the manager just kept arguing and telling me to go buy a new car.

Ch
Review №13

My buying experience with Auto Trademark was excellent. Ask for Alexa if you wish to enjoy a smooth and pleasant application process. I would highly recommend doing business with this dealership in the future.

Ki
Review №14

My husband and I recently purchased a car from Auto Trademark. Our experience with Greg Ortiz was one of the most pleasant and easiest auto buying experiences weve had in years. Greg was no-pressure, easy to talk to, helpful with our questions, and efficient. We live about 90 minutes away from the dealership and lead busy lives so we didnt have a lot of time to waste. We located a car online that we were interested in purchasing. We drove to the dealership one February weekend to do a quick test drive (which only took about 30 minutes). We liked the car but werent ready to purchase that day. We continued to stay in touch with Greg over the next two weeks and then returned to the dealership to make the purchase. Greg had all of our paperwork ready to go when we arrived and we left the dealership with our new car in under an hour. We would highly recommend working with Greg if youre looking for a quick, efficient, and pleasant buying experience.

Fr
Review №15

If you are looking for a car and need help ask for Greg Ortiz, he helped me so much on getting the car I wanted and helped me find a good insurance for me very recommended

Sc
Review №16

What a great experience with Alexa! The car was ready, checked out great, and at an amazing price. An independent inspection by a mechanic found nothing wrong with the car. 10/10 we’ll be back for our future car needs.

Ly
Review №17

Farhan and team made my buying experience very easy. I completed most of my paperwork online. Thanks to detailed specs and pictures on the website I purchased my vehicle in about an hour and half at the dealership. This is my 3rd purchase. I defiantly recommend purchasing your next vehicle at Auto Trademark!!!!

Gu
Review №18

Pleasant to work with! Babar Ahmad was extremely patient, answered all of our questions, anticipated questions we didn’t even know to ask and accommodated our requests. Fantastic experience

Pe
Review №19

Great Customer Service - Babar was super knowledgeable and educated me on some stuff. They took care of me even after the sale with some minor issues. Had a nice inventory too lots of nice cars.

Ci
Review №20

While searching for a used vehicle on TrueCar, I found a great match here at Auto Trademark. After testing the car and looking it over, I was really impressed. My salesperson Abbas was friendly and really helpful. While I didn’t buy here due to finding a better match elsewhere, I’d highly recommend Auto Trademark and would definitely shop with them in the future.

Gu
Review №21

Car completely broke down beyond repair just a week after purchase. Oddly suspicious as they limited our test drive time and even though we took the car for a pre-purchase inspection to a third party mechanic, the computers didnt pick up any issues that should have been picked up by the check engine light system. Third party mechanic and BMW dealership both raised suspicion that check engine light was shut off and therefore didnt pick up any engine issues. There are many stories similar to mine at a rate much higher than your average used car dealership. BE VERY WARY.

Ja
Review №22

Babar Ahmad was just awesome from start to finish. If you have any questions about Financing a vehicle, he is your man! The vehicles they have are Super clean, like a new car dealership. I am definitely coming back to see Babar, he makes the car buying process a breeze.

Yo
Review №23

I bought a 2014 BMW 535i Twin Turbo - xDrive. Farhan (owner) worked with me and was extremely polite and knowledgeable. He let me test drive for an hour, and then allowed me to take the car to BMW Fairfax dealer for per-purchase inspection. He arranged the best financing in the market, and made sure car was detailed and full tank of gas was given to me. He also let me drive multiple cars for as long a time for test drive I wanted. True gentleman and not a single penny of up/down - what we agreed is what I paid; absolutely no hidden charges - every single charge was explained before any paper signing. Exemplary service and attitude - kudos to Auto Trademark for their professionalism. I will recommend everyone to check this dealer before making up your mind.

Be
Review №24

I had an awesome experience at Auto Trademark. I was able to purchase the car that I wanted and they gave me $1000 discount on the vehicle for being a veteran. They were extremely easy to work with, professional, and helpful. I told them that Ill buying my next car from them and they offered to help me search for the right car when the time came. Thank you very much Farhan and Babar. You two are awesome!

Kr
Review №25

I had the best experience at Auto Trademark. After having to haggle price at two other dealerships Greg Ortiz gave me the Absolute Best Deal all I had to say was where do I sign. I received above Kelly blue book value for my 2013 BMW I traded in for an Amazing 2016 BMW at a price below the Kelly blue book value. My 2016 car has low miles, looks and drives like Brand new when it’s time for an upgrade I will definitely be back to Auto Trademark to see Greg I appreciate your service and making this a very Happy New Year.

Ti
Review №26

Nice selection of cars, and honest friendly service. Babar was really helpful and easy to work with.

Ri
Review №27

Online prices aren’t accurate. You have to be active duty military to qualify which they put in a super small print at the bottom of the link. Poor customer service. I would never purchase a vehicle from here

Li
Review №28

I really liked our salesman here. They didnt have a car for us, but he was thoughtful and seemed honest.

Al
Review №29

Great people and awesome customer service, especially Mr. Shakeel was really patient with me and answered all my questions to my satisfaction. They also have a huge variety of nice and clean cars. Unfortunately, we could not agree on the price and negotiation was fruitless. The thing I loved most was that, during the whole process I was not forced. I highly recommend Auto Trademark if you are looking for a nice and clean car. I will definitely return and give them my business, if we can negotiate on the price ;)

Jo
Review №30

No communication after you buy your car, is taking months to get my license plates.I am the one who has to be calling to get and update and still waiting for and honest answer.Bad customer service. 👎

Ma
Review №31

Tried to make a deal today, nice car but couldn’t quite come up with all the money on the spot.(had to go to the bank and back to my house to collect). While I was taking all these steps they called me and (Alexis) and told me somebody else was looking to buy the same vehicle. (Which is totally normal for a great car) I told them to call me if they make the deal to save me a trip. When I show back up at the dealership the other guy was signing the paperwork and had purchased the vehicle. I was disappointed but fair is fair. But they could have called me and let me know. I wasted a good part of my day and will not be doing business with them ever.

Ta
Review №32

I purchased my 2016 Toyota Corolla from Auto TradeMark. Definitely recommend them if you are looking to purchase. BaBar he is the guy. If you are looking come see BaBar so he can help you find your car.

Br
Review №33

I loved my experience! Alexa was very helpful and answered all my questions.

De
Review №34

I took off from work and drove over 4 hours in each direction to come and take a look at one of the trucks that Auto Trademark had on their lot. The experience started off bad when I was handed a key to the vehicle and told this is the only key and it is not programmed to the vehicle so you would have to get a second key and pay the dealership nearly $80 per key to have them programmed to the vehicle so that you can unlock and lock the doors and ativate the alarm system (which they arent even sure works). Next issue was that the description stated the vehicle had a goose neck hitch, which was a requirement for my purchase, but it in fact did not have a goose neck but a 5th wheel adapter which would have cost me hundreds of dollars to convert. Another issue, and I speak from great experience with this particular model of vehicle because I had own one previously for six years was that it had a very sloppy front end. The steering had a lot of play in it… come to find out The vehicle was reported in carmax having been in a collision with the front/back end being impacted. I wonder why the front end is sloppy?! The transmission was also a bit sloppy and hunting for gears; something that I was willing to shrug off and deal with later if necessary. The thing that really aggravated me though was that Babar attempted to lowball me on my trade in by several thousand dollars and it wasnt until I got up to walk out of the office that they were willing to pay me what I was asking for for my vehicle (even though they were still going to make about $4-5,000 on my truck).Ultimately what sent me out the door was their complete unwillingness to negotiate the price on their sale vehicle knowing that it has several issues with it and that their advertisement was incorrect and misleading - by this point I was so frustrated at the lack lustre attention to detail and lack of communication regarding the issues surrounding the truck I was looking to purchase that I just walked out and left.Very disappointed and nearly 9 hours of my life Ill never get back…

Aa
Review №35

I had an excellent experience with Auto Trademark and Babar (the salesman). The first thing I noticed upon arrival is that they only stock high quality cars. Unlike many roadside car lots, these guys had a lot full of cars in excellent (and some in seemingly new) condition. The experience was quick, low pressure, and Im incredibly happy with my truck and the price that I paid for it. Thanks guys!

Je
Review №36

I purchased a car here a little over a week ago. Was helped by Babar and have to say that he truly went above and beyond to try to help me get the lowest rate possible. I have a very short credit history and he also helped to explain how everything works and gave tips on how I can build more credit in case I want to refinance in the future. As many others have said, there was no pressure to buy and he gave us plenty of time to make our decision. I do feel their processing fees are maybe a little higher than some other places but the effort put in to help me the best they could made up for that. The car was very, very clean inside and out with a clean history and is running smoothly, very happy with my purchase and experience here.

Je
Review №37

I had been looking around for the right truck for weeks and have to say that the one I found there had to be the cleanest one I saw for being used. From the time I drove in with my trade there was no pressure at all through the whole buying process. Which made I very enjoyable. The service is outstanding. After taking the truck back to Maryland for the inspection the one problem that was found was immediately taken care of by Farhan . Thank you 🙏

Ia
Review №38

My wifes car got rear-ended on the interstate about a month ago and we needed another car asap. We found a 2012 Subaru Outback online at a reasonable price. Reached out to these guys, took the car for a test drive, and drove the car off the lot a couple hours later. Babar patiently and efficiently took us through the paperwork, not pushy at all. Very chill, straightforward, relatively painless buying experience. This is definitely not your stereotypical sleazy used car dealership. I would certainly consider these guys for your next used car purchase.

Ra
Review №39

My husband and I needed to upgrade my civic car to an SUV, but was on a tight budget. Being from Maryland, there are more vehicles to choose in VA, so I initially went to Manassas to look at a Jeep Cherokee at another dealership. The vehicle DID NOT look like the pictures and door handle sounded weird. So I searched online to find another car and I found the Saturn 2008 outlook at Auto Trademark. I talked to Ibraham, and he was very nice and told me to come by. The car was beautiful, fit the specifications my husband and I needed.I took it for a test drive, was even more surprised it had a tow hitch and love having captain chairs in the second row. The car is an exact TWIN of the GMC Acadia.I traded in my car (they offered my $1500 more than the previous dealership) and I paid the rest of the car in cash. Drove it back to Maryland without any issues.Two weeks later I receive a call about getting my tags, but needing to get my inspection done first. So I took it to my inspection person, thinking it will pass.... WRONG. The breaks were leaking and the shocks/rooters were old. I called Auto Trademark, talked to Farhan and he told me to bring it back to the dealership. Since I was under warranty, I would have to pay 50% of the cost (which is better than nothing).So I drove it back down to Manassas, got it fixed, but then when I was leaving, another light came on. I called back Farhan (thank goodness I was not halfway home), turned around and I followed one of the dealers straight to the mechanic. I told the guy what was going on, and he fixed it (by the way, the mechanic has an EXCELLENT rating).On Monday, I took the car back to the inspection and it passed. So I should be getting my tags soon, will keep you posted.So overall, my experience was good. I got a great trade-in offer, was able to find a great SUV for much less, that is fully equipped. And the team at Auto Trademark were very professional and nice.Some of my complaints with the dealership is that if I live over an hour away, you should either let me: 1. have my mechanic fix the problem and you pay them the 50% amount. Or 2. Have me drop the car off and give me a rental to drive until it is complete. Lots of people in Maryland do not have time to go back and forth to Manassas.Lastly, for Maryland folks you have to remember this: 1. VA does inspections every year so their inspection is not as thorough as Maryland. So they probably have a few items to check off. Maryland only has one inspection and they are the STRICTEST in the country. So when you buy that car, get it inspected immediately so you can get some coverage.

ab
Review №40

Great people great serv6

Ch
Review №41

This was really the best experience Ive had buying a car. After calling and making an appointment the same day I went to Auto Trademark. The van was already pulled up to their office and I was told I could go out and look it over (on my own) and to let them know when I wanted to test drive it and that I could take it out on my own. The van was very nice and so I test drove it (my self). I brought my car and title incase they were interested in it for a trade. They quickly test drove my car and made me an extremely reasonable offer. I purchased the van and drove it away less than 3 hours after I got there. The salesman, Gregg, was very calm, and the other people I saw were very friendly. All the cars they sell look to be high quality and the layout of the lot is very clean and organized. The sales office is also clean and organized and all the paperwork was straitforward. The management must clearly be good people. This is a first class establishment. Thanks!!

Da
Review №42

Wonderful experience and outstanding customer service!! Worked with Greg Ortiz who is a retired Marine and looks out for veterans!! If you are looking for a vehicle, please stop by Auto Trademark to see him. Classy individual.

Wi
Review №43

Impressed with the cars on their lot. I was just looking for a winter beater, but I found a really clean 2013 Subaru, now my wife wont let me drive it. Ibrahim was a nice guy, seems like a low-key, not pushy establishment. They have confidence in the cars theyre selling and back it up by providing a free Carfax, not trying to hide anything.

Et
Review №44

Pamela did a great job. I approached them about an offer they posted on line and the process was streamlined and smooth. I was never pressured or pushed it was a phenomenal experience and I love my new vehicle!

Br
Review №45

I’m appalled at the treatment my daughter received from your dealership today. She is a first time car buyer and she was treated like an uneducated teenager. Your sales associate, Mr. Nasir was rude and curt during her inquiry of a used car, quoting her ungodly loan rates under her father’s co-signing and completely unaware of your TrueCar affiliation, your website claims to be associated with. Unprofessionalism, misinformation and egregious misrepresentation of customer care. I suggest you reevaluate your website and associate.

je
Review №46

Will recommend it to anyone in need of an everyday car.

Al
Review №47

I had a great experience with Auto Trademark. I was able to come by and take a test drive and they also let me take a close look at the car. No pushy sales tactics. Their inventory is impressive. I bought a nice and clean car with clean history.

Ma
Review №48

Was great to deal with was told 10-14 days on shipping dilivered in 8 days very happy with my service and car

Du
Review №49

Wide selection, easy to work with. Pamela got me in to the vehicle I was looking for. Would buy from auto trademark again.

Gr
Review №50

Pamela did a great job selling my wife her little convertible. I recommend her, the experience was wonderful.

Ne
Review №51

GREAT experience. Just bought my dream first car (Lexus GS) and Babar helped my family and I get the best financing with my short credit history. I am forever grateful!! A+++

To
Review №52

I have bought my share of used Automobiles. We live in Maryland. We bought a vehicle here in October 2018 from Greg Ortiz. He was very helpful and made the buying experience very comforting. The vehicle passed inspection and has served us well with no problems. We were so pleased with the way that Greg handled us when we were looking for another car we went back to him again. In August of this year we purchased our second car from him. Again were pleased with the way Greg and Farhan handled us. This time our car failed the Maryland Inspection because of rear rotors worn, however Greg and Farhan did what they said they would and took care of the rotors and the car then passed inspection. I am very pleased with there customer care, service, and standing behind their word. I recommend them to anyone looking for good used vehicles. I will be looking on their lot when I need my next vehicle. Thank you and your team!

Jo
Review №53

If youre trading a car, please do not trade your car here. This place will pull a fast one and try to extort money from you along with not giving tags as promised. Its been 3 months since Ive bought my car from them and they have yet to send my tags making my car undriveable for the road.

Ja
Review №54

Went in to check out a car and was never pressured. It was great experience! Pamela & Babar made the process very quick & easyy

Ja
Review №55

Great Service! Very polite and professional staff. Pamela and Babar answered any questions we had .

Ma
Review №56

Greg did an excellent job. Will definitely be back again.

Ad
Review №57

Please Consider up to 1 start reviews. They are true. This company is very shady, their sale personal is rude and the sale lady - Pamela is slow - both as mentation and in communication.Avoid.The warranty is also a place the will rip you off- you pay half of the repair- performed in their shop.With this type of arrangements - you better avoid them.I did - but after wasting 2 days with them on a car that was supposed to be delivered-never did.Also if you read the 5 star reviews, you will notice the same pattern, words sequence- seems written by the same person.

Aj
Review №58

Ibrahim was awesome to work with great car salesman was in and out quick with the car i had been looking for but first day owning the vehicle had a issue with the cars infotainment system it was malfunctioning which wouldnt alow the use of the heater or ac or radio functions i called in and management said sorry cant help thats not a good way to do business i didnt even own it for 24 hours dealer wanted 3000 to fix i found a option to fix for only 250 for a used unit but even that was too much to ask its truely a shame i could have sent them plenty of business but instead of 250 it will potentially cost them thousands i cant say i didnt try

Ly
Review №59

Bought a 2014 Mercedes-Benz E350 convertible on 2/226/20 and the process was seamless. Negotiated the price over the phone, and the car was more beautiful when I finally got to see it. The car drives beautifully. Would recommend this dealership based on my experience.

Ca
Review №60

Got the number from Autotrademark.com. Spoke with Pamela and after a few phone calls and text later I received my GLK 350 ahead of schedule with beyond my expectations met. Thanks Pamela and everyone involved in making this a smooth transaction from beginning to end.

Mi
Review №61

I was very impressed with the size of the lot and quality of the cars for sale. I worked with Greg who did a great job helping me with all aspects of the transaction. He was very knowledgeable and professional.

Ve
Review №62

All of the information online was accurate. I worked with Greg Ortiz and he answered all of my questions and helped me with financing through Ally Bank. They were a great dealership to work with.

Ca
Review №63

Purchased 2013 BMW X5 and my wife is loving this car! They were even kind enough to purchase a set of floor mats when the vehicle didn’t come with any. A little on the high side with processing fees but overall pleased with the level of service at this establishment.

JL
Review №64

This place had a nice selection of cars. Though there was some shady behaviors surrounding them. Car did not have two keys. Lack of warranty and promises of an expired factory warranty. Charging a higher price than what was listed on the website.

Jo
Review №65

Ive purchased several vehicles throughout the years and always found the process of purchasing a car kind of like going to the dentist; necessary but you know its going to be painful when you have to see them. I was in need of a new (to me) car and began the painful process. After visiting several dealerships in Maryland and Virginia, finding out the cars werent as advertised and pushy sales people, I found a vehicle of interest at Auto Trademark. I contacted Greg Ortiz who confirmed the car was still available so I made my way from Maryland to Virginia to take a look at the car. Honestly, I had very low expectations, but I was pleasantly surprised when I arrived. I was greeted quickly and after simply making a copy of my drivers license, the car was pulled up to the front door ready for a test drive. Greg said to take it out on a nice, long test drive and I was sent out on a test drive without a salesman! It was great, I was able to drive the car and talk about things with my wife without having a pushy sales person interjecting. I returned to the dealership, worked out a price, completed the paperwork, and was out in less than an hour! Ive finally had a painless car buying experience, now if I could only find a painless dentist!

Jo
Review №66

Great Friendly service.

Jo
Review №67

We purchased two cars last year from Auto Trademark and had a great experience both times. We never felt pressured, and they were willing to work with us on our timeline and logistics. They have a good inventory of clean and quality used cars. Overall, a very good experience, and we would likely use them again in the future. We worked both with Babar and their finance manager on our transactions, and we were very pleased with their level of service.

Ty
Review №68

I had been looking for a specific type of vehicle for the past few months. I found that vehicle (2016 Jeep Wrangler Unlimited) at Auto Trademark. I contacted them and worked with Farhan (Sales Manager) on the review, test drive and purchase.I drove up Sunday morning (2 hour drive north) and got there at 11. I was able to take it for a test drive (by myself) and really look it over inside, outside and under. After everything was said and done it was the vehicle for me. They are pretty set on the prices of their vehicles so dont expect too much haggling. I was able to get them down a little and they worked with me on my trade. I highly recommend them and look forward to future purchases from them.

Ni
Review №69

Bait and switch tactics. Call and confirm pricing before traveling to this dealership. Listed price on multiple online websites was not the price at the dealership, the price at the dealership was $1,000 more than the online price. We were told the online price was a military discounted price...thats great to have a military discount but who lists the military discount as the selling price and not state it. Seems dishonest.

He
Review №70

Zeeshan was awesome! Had the Jeep ready and detailed before we got there without even having a promise of purchase. His lot and inventory were very well kept and vehicle was better than described.Well worth the drive from VA Beach.

Pr
Review №71

We left the house to take a look on the car. Babar made happen with all his experience. Thank you Babar for all your help.

ch
Review №72

Stopped by several places today and was disappointed, but came here and was treated extremely well by Babar Ahmad. Was low pressure and sat me down to help me find exactly what I was looking for!!

Br
Review №73

No actual knowledge of trade in market seems to be the only dealership that doesnt use nada

G
Review №74

UPDATE 02-23-21: REPLACED Catalytic CONVERTER FOR THE THIRD TIME. ALSO FOUND OUT THE VEHICLE THE DEALERSHIP SWORE WAS NEVER IN AN ACCIDENT, WAS IN SOME ACCIDENT. THEY PAINTED AND REPLACED AFEW OUTER PARTS. IN ADDITION, MY MECHANIC STATES THAT THEY RESET THE VEHICLES COMPUTER WHICH MAKES IT SEEM EVERYTHING IS NORMAL UNTIL THE COMPUTER DETECTS THE ISSUES AGAIN. THEY TOLD ME THE VEHICLE HAD NO ISSUE WHEN I BOUGHT IT BUT THE ISSUES WERE WELL HIDDEN. THIS BUSINESS HAS NO INTEGRITY...I absolutely dislike writing reviews, however, I am doing it so no one else ends up in my situation. My intention is not to deter you from buying from this dealership, but be AWARE AND CHECK EVERYTHING BEFORE SIGNING. I bought an suv in July 20’. While I was in process to buy the vehicle, I was called often by the dealers and they answered my calls and were professionals. However, the same day I bought the vehicle, the check engine light came on. I guarantee this wasn’t the first time the light came on, but they cleared the code before I bought it. The check engine light came on and off so I brought it to a mechanic. Had multiple misfires and bad injectors. WHEN UOU BUY FROM THIS DEALERSHIP YOU HAVE 30 DAYS OF WARRANTY WHERE THEY COVER 50% OF RHE COST..so, I called them and someone answered and transferred me to my sales persons( pamela) desks. She didn’t pick so I left a voice message. Days went by and I didn’t receive a call back. I called total of 5 times and never heard back..that tells me two things, 1, they heard my voice mail about the check engine light and didn’t want to pay 50% of the cost, 2, I already bought a vehicle so I am no longer a valued customer..so, I ended up paying $1,400 to fix the issue the dealership doctored up and knowingly sold.Two other issues I noticed about this dealership: 1, they are reluctant to give you your spare key which is odd. 2, they advertise discount prices but it is for USAA members only..this is a dishonest tactic.Again, I don’t wish to deter you from buying from this dealership. I believe they have some great selections and to a degree tends to be professional. However, there is some deception and someVehicles are being sold with issues which are doctored up and the issues show up when it’s too late. Before buying, test all components, when test driving, accelerate hard to force the misfires to show up. I hope this review helps by saving your time and money. Be blessedEDIT: in addition to fuel injectors, loose spark plugs/coil, I had to replace the catalytic converter. My mechanic keep on finding more things wrong with this suv. I have only had this car for 5 months. There is no way these issues just appeared. They were hidden and everything was cleared. So, in total i have spent $2,250 on this suv. IF YOUR DEALERSHIP DOES NOT OFFER WARRANTY OR ADVERTISES AS IS BUY DO NOT BUY IT. I would hate it if anyone else shares my unfortunate. UPDate: there was so much build up within the engine, the catalytic converter I replaced got clogged, mileage per gallon drastically decreased and I lost horsepower. Replaced the catalytic Converter for the second time in December 2020 and I am hoping this is the end of the nightmare. AGAIN CHECK EVERY COMPONENT BEFORE BUYING A VEHICLE. NEVER RUSH, TAKE IT TO A MECHANIC, TEST DRIVE FOR GOOD 30 MINUTES BECAUSE CHECK ENGINE LIGHTS COULD BE EARSED...IF NOT, YOU ARE ONLY BUYING SOMEONE ELSE’S PROBLEM. have a greatn day!

TB
Review №75

Let me say that this engagement was one of the most professional and rewarding experiances of car buying that I have ever been in volved in. The dealership is impressively larger than at first glance with a variety of vehicles to meet the needs of juist about anyone. I met Mr. Abbas and his team of professionals who took pride in making the car-buying process hassle free and rewarding for each customer. It all began on a sunny day when I took out my DropTop Crossfire and decided to ride through Manassas. It was a glorious day and the thought popped in my head about a vehicle that I had been researching for my Mother. I brought up the dealer on GPS and made Auto Trademark my destination. When I arrived, I was impressed to see a stock of well known vehicles organized and easily able to view. From the outside, the place looks very small until you pull onto the the property and see a sea of cars. The atmosphere is homely and very professional with a secure sense of calm. These guys are true professionals and they have earned a long term customer. By the way, my Mother loves her new Buick Enclave...

RK
Review №76

What you see is what you get. Know what your buying, ask questions and they will kindly answer. The transaction was smooth and I never felt pressured. Babar trusted me immediately and gave me a test drive minutes before the were closing for the day. Recommended!

Sc
Review №77

I’m from out of state (PA) and Greg made it very easy to purchase and pick up my 2014 Land Rover Lr4. Found me a great rate and buying from out of state they didn’t disappoint- Still now a month later I can’t find a comparable that’s even close to the deal I got within 400 miles 😁..... Go see Greg for a great deal

Al
Review №78

I had my eye on a specific car and I lost out multiple times from other dealerships. Auto Trademark had the EXACT car I was looking for in great condition, with low miles, a clean title and an even cleaner Carfax report. I am out of state and Greg made the entire process as efficient and easy as possible for me without me ever laying eyes on the car. Im sure most people would have an issue with buying a car theyve never seen but Auto Trademark made me feel very comfortable during the entire transaction. Once we came to terms, I had the papers at my house the very next day and the car was ready to go! Thank you Greg for your outstanding communication!

Sa
Review №79

Amazing service GREG is the one to call. I will always come here this will always be my first choice of business for used cars.. good quality cars good quality service!

La
Review №80

I have a great experience when i purchase a vehicle. The staff was very friendly and pleasant

Sa
Review №81

Purchased a vehicle that was the lowest price in the area. After a month, I noticed that there were 2 sets of wheel locks in each wheel but only a single key. Went back to Auto Trademark and they took care of it in a day. Very straightforward, no pressure sales. Will use them again in the future.

Fu
Review №82

I recently bought my truck from Auto Trademark in VA and was immediately impressed with the no pressure sale experience. It was a huge factor in my deciding to go with them. My questions were answered and the manager ensured I had the best financing option available. I’m looking forward to purchasing another vehicle from them in the future They have awesome selection of cars along with impeccable customer service & honesty. Thanks again to the staff at Auto Trademark!

Wi
Review №83

I had a good experience purchasing our used vehicle from Auto Trademark. We live in Maryland and the type of car we were looking for could primarily be found in Virginia. My wife and I had been searching for a car for the past week and had checked out 5 dealerships before we finally found this dealership. All of the other locations were offering vehicles that were not prepped for selling. Some cars hadn’t been inspected while others had mechanical or servicing issues. We needed a car quickly and the cars we checked our here were clean and ready to go. Our salesman Franklin had our cars ready to check our before we arrived and was pleasant to work with. The sales manager Farhan worked with us on making the right deal for us. After so much effort and time car shopping, this place was the relief we needed. I would recommend this dealership to anyone in the market for a used vehicle.

Da
Review №84

They had amazing Cars. Great service, very fast and professional.

An
Review №85

This was the most satisfying car buying experience Ive ever had. Staff was friendly, efficient, and ready to answer any questions. The cars were fantastic and in great condition. Would highly recommend.

Ke
Review №86

My experience was great.Their customer service was very good throughout the process.

Ka
Review №87

Nice helpful staff. No pressure sales atmosphere and they have a huge lot. Cars are clean and in great shape. Got a good price on an SUV. I would recommend them.

To
Review №88

I would like to thank Jeannie for an awesome experience at Autotrade car dealership. She was very efficient and thorough with the process. Our family came in found what we wanted and was out within a few hours. She is very good at what she do and keeps you comfortable along the way. Thank you again and keep up the good work.Anthony S

Wi
Review №89

Smooth and easy! Jeannie was great to deal with. No pressure and had me out the door in 20 minutes. I would highly recommend calling her if you are in the market for a nice used car that has been thoroughly gone through.

st
Review №90

First Class Car Dealership! Great customer service and honest people! 7 cars from Auto Trademark, all in good condition with no problems. Jennie Garner is the best salesperson around. Thank you for providing a service, second to none!

Ma
Review №91

I had a great experience buying my car. The sales team was relaxed and not pressuring. Jeannie in financing was informative and friendly. I am extremely happy and recommend them highly.

Sh
Review №92

My sales person was willing to deal.over the phone with me and when I got there he was professional and fast. I got a great vehicle at a great price. Thanks so much.

Da
Review №93

My experience was not good. I purchased a used Audi and the sales person acted really nice and helpful but in reality he was just trying to get rid of a car. The salesman did not mention anything that was really wrong with the car. I realize now it was up to me to look into everything but I was rushed into buying the car. Now I am stuck with a car and a car note. The car needs more work than the vehicle I traded in. I feel like the dealer should tell a customer exactly what’s wrong with the car. I was pushed towards a warranty that is basically useless. The car is an Audi A5 convertible. The top is in need of major repairs or replacement. If anyone decides to do business with this dealer take a mechanic with you to check out the car. The car I traded in had new tires. The first thing I had to do was buy tires and get an alignment. Now I find out I will probably need a new top. I am sure they knew everything about this Audi. I think They should have to tell customers all about the vehicle. I am in the process of talking to an elder abuse attorney to see if anything can be done to help me hold the dealer accountable.

Ya
Review №94

DO NOT BUY FROM HERE!!!! THEY SELL CARS THAT DON’T WORK AND COVER IT UP. IT DOESNT MATTER IF YOU BUY THE EXTENDED WARRANTY... THEY WILL MAKE YOU PAY HALF OF WHAT THE COST OF REPAIRS ARE EVEN WHEN IT’S DUE TO THEIR NEGLIGENCE THAT THE CAR WENT BAD !! If I could give this trashy dealership minus stars i would!!! DO NOT BUY!! YOU WILL REGRET IT. LOOOK AT ALL THEIR BAD REVIEWS AND ALL OF THEM TALK ABOUT CARS BEING PURCHASED THAT WEEKS DOWN THE ROAD END UP WITH MAJOR ISSUES.!!!

Sh
Review №95

Jeannie G at Auto Trademark was amazing! We called and wanted to see a car and she had it pulled around out front and ready for us to view. We bought that car from her today. She had the paperwork ready and the car pulled around again by the time we were finished! She is awesome! We will be coming here again. Thanks so much to her. Excellent service!

Da
Review №96

Call trying to get a price on a truck very rude salesman very rude if this is how you handle your customers I would never buy nothing from you or for anyone!!!! Provide better services.Plus in the car fax report the Dodge ram 3500 had issues with rollback on miles Hum?????

La
Review №97

I recently purchased a car from Auto Trademark. I would highly recommend this dealership to everyone. My mechanics even recommended this dealership to me!! I had the most professional, relaxed, stress free experience at Auto Trademark. The staff is friendly and helpful. The car I bought is awesome, clean carfax low miles great condition. Farhan worked with me and is just an awesome gentleman to work with. When I walked in everyone said hello to me, which was not the case at other dealerships I visited before coming to Auto Trademark. They do put customer service 1st. Theyre a wonderful dealership I will definitely be back in the future!!

Ca
Review №98

Just bought a used truck at Auto Trademark. Excellent, polite, patient team. We are a military family and we just returned from overseas. My financing and bank accounts were not quite set-up from our return. The team worked with us and spent extra time helping us get everything situated. In fact, they stayed 1.5 hours after they closed to help us out. Our salesman was very patient and polite. He did not pressure us even with our continual returns and indecision and took care of some minor issues with the vehicle. I would definitely recommend this dealership for future buys especially my military brothers and sisters. They had a huge selection of quality vehicles. Ask for Zeeshan as your salesman and Jacob for financing/closing. Thanks guys.

r
Review №99

Vehicle was as expected. Dealership wise, relatively okay. Nothing special, but good communication and reasonable service. Trying to get vehicle registration and tags that they are supposed to do has turned to a royal pain. I reached out to them asking if they had everything needed. They said yes...no problem. Then month later...oh...we need this. A week later...oh...that was quite right...we need this. Two weeks later...oh,we need something else, and its your problem.

Ke
Review №100

I bought a 2012 Jeep Grand Cherokee Lerado.. From the time I drove off the lot Ive been having trouble. I first couldnt get hard tags for months because the truck needed a MD inspection, that I was told had already been done and wasnt needed. Drove around for 4 months on paper tags that were issued by Auto Trade every 30 days, then they send me a letter and tell me I have to register my own car. Then after paying $100 for a inspection I find out that I need to replace the rear shocks in order to pass the inspection. $300 Thats Done! Fast forward 2 month and now the 4 wheel low light is on and engaged and it will not disengage. Ive paid $600 on trying to get this issue fixed and was just told it is gonna be possibly another $1000 for a new transfer case. This is unacceptable. Auto Trademark. DO NOT BUY ANY VEHICLES FROM THESE SCAMMERS. YOUVE BEEN WARNED!!!!!

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