Way overpriced even though prices are clearly written within shop. Charged a $45 inspection fee, which was not outlined prior to work being completely that turned an $80 oil change into $126. Thankfully I had GMC points to pay for the service. Will not return.Edit: GM repair shop called and was “confused with my complaint and why I had a problem with the final bill.” Well, it was $125 for a simple oil change and tire rotation. Thank goodness I had GMC points to pay for most of the bill. Folks, save your money, buy your own oil and attend YouTube academy to learn how to change it yourself.

I recently wrote a 1 star review expressing my bad experience with Joyce Koons Buick GMC; my car broke down less than 6 months after buying it leaving me in a position to pay hefty fees in repairs. But after the General Sales Manager, Tim Welton, reach out to me multiple times to help me solve my problem and even went as far as offering me a much better deal than the dealership near my house and google searching solutions on his own time, I have to changed my review to 5 stars. He was very helpful throughout the entire process and I am grateful because you do not get this type of service anymore.

Mr. Delroy Clarke was outstanding! He made the car buying experience painless, worked out every detail, gave us the best price and even drove the vehicle to Annapolis for us! Excellent service! Took care of us, no questions asked. Will use them again!!! Go visit them for your next purchase.

Recently, I needed my driver seat trim replaced. With a few hiccups in getting the trim ordered, once I connected with Terry, the Service Manager of Buick at Joyce Koons, my trim was changed very efficiently. Dealership arranged a loaner, picked up my car from my house same day, dropped the loaner for me to use and brought the car back same day and picked up the loaner. Excellent service that day. Joyce Koons keep up the good work. THANK YOU.

I am new to the area. Brought my vehicle in for an oil change & a diagnostic due to an error I was getting concerning an issue with my front camera on my Enclave. My appointment was at 11:00am. I arrived at 10:46am and told the service tech that I would wait for my vehicle. I waited for a little more than 4 hours to have my vehicle serviced. After not getting an update from anyone on why it was taking so long, I finally went to inquire. The facility was not overly busy at the time I was there. I still do not know why it took so long for my vehicle to be serviced. This is unacceptable and not the type of service I am used to from a franchised dealership.

My service advisor, Mr Hess was extremely helpful! Despite the fact that I was not sure how to properly articulate the issue I was having, Devon knew exactly what the problem was and how best to correct the issue. He fully explained the procedures that would be followed. He followed up with a phone call the following day with suggestions on additional service that should be performed. Vehicle was ready when promised and the problem I was having was corrected. Devon is a top notch service advisor and clearly one of the best I have experienced over the years!!!

Great service. Had a leak in my tire. There was a nail in my tire. They removed the nail plugged the tire and put air and balance the tire. Then I was back on the road again. Thanks Koons

Excellent experience with the service department on my recent visit. Sales Advisor Jeffrey Miller was exceptionally professional and courteous. He kept me appraised of what service(s) my Sierra needed and the timeline for completion.

Very fair dealings. Most exchange of data / negotiation handled by email. Then they approved an overnight test drive. Nice folks.

Everything was great until after I found out that my tires bought and installed by the dealership has no road hazard. Had I known that before hand I would have purchased the tires from COSTCO or Tire Rack.

All of my problems were addressed and solved. And this was in spite of my being told that it would almost be impossible if the warning icons that showed up on the display paneldid not stay on. Before taking my GMC Savana to the dealer, these warnings would pop up and then disappear--at that time they did NOT stay on. So, I was greatly concerned about that. But the service department solved all 3 of my problems. Yeah for them!

Bryant Burrill gave me the best service I have had in my entire life from a dealership. He spends a lot of time and dedication to make sure i receive the service I need for my Yukon XL Denali. He is very professional and awesome.

Jessie is the best! Very friendly, very helpful, and very prompt when asking questions via email. Jessie definitely deserves credit for my positive experience!

Very nice updated dealership. Nice customer waiting area. Excellent service advisors.

Jesse was awesome and I was updated with all the progress. Even with the check engine light setback I feel like Jesse was helpful and got me in and out fast. Thank you. I will definitely be bringing my car back for services.

I have bought and leased vehicles from Koons Manassas and used them for service in the past and have always been completely satisfied with my experiences with both the sales and service department. On 5/15/2021 I took my Chevy SS in for an oil change, safety and emissions inspections. My initial review on the service was not good due to some issues I had during this visit. The service manager (Kyle) took the time to call me to discuss those issues and bent over backwards to make sure they were addressed. With that kind of customer service and making sure I was satisfied with everything that was done, Ill be bringing both my vehicles back anytime I need any type of maintenance/work done.

I had a great visit on March 21, 2021. I got my oil changed and tires rotated.I appreciate you being opened for service of Sundays. Its one of the few days I am free to get the needed service done.

My experience with Joyce Koons was great. I was in and out under 3 hours with a deal. Mr. Clark was a great person do have working with me on the purchase of my new vechile.

Koons GMC always makes sure Im 100% satisfied before I walk out the door. Never had any issues and will continue to go back when necessary.

Jessie is amazing to work with. She moved from the GMC services center over to the Honda services center, and I was still able to work with her, servicing my GMC Acadia. Shes very attentive and courteous, and a joy to work with. Shes part of the main reason I still use the services at this dealership.

The most pleasant experience we have ever had buying a vehicle! Bob the manager was fantastic, James Ward the salesman was super nice and knowledgeable, and Nancy in financing finished up a smooth process. Couldnt be happier. Highly recommend.

Roland in service always is able to get my car in for service even on short notice great service always

All great until after paper work is signed. Traded in a SUV for another $100k suv. Then afew weeks later we get hits on our credit cause KOONs hasnt even paid the loan off. So now hits on my credit for a dealership who cant maintain there end of signed contracts, an then the manager gonna tell us to call an make the payments an the bank will reimburse me later after they get around to paying it off. Definitely will be hearing from my lawyer. With the stress an headaches caused by this dealership. Wont be using koons again for sure

I did not go into the dealership, they picked up my vehicle and performed the service and returned it to me. My Service advisor, Jeff was Awesome!! and deserve all the credit for the transaction.

We were utilizing the concierge service...they were supposed to pick up the car between 10-12. They didnt show and my son had an orthodontist appointment so my wife called and let them know that she needed to use our car until 1. I got a call from the dealership at 4 letting me know that they were on their way but wouldnt be there for at least an hour. at 5:30 they arrived to take our vehicle which should have been done the same day as we were requesting an oil change. More issues on Saturday, that I frankly dont feel like typing out. We finally got our vehicle back on sunday but only because I left the keys in your concierge vehicle on the street since I couldnt be there to do an official exchane.

Terrible service team! I am sure the mechanics are good, but the service team just doesnt care about the customer. They always try to upsell needless maintenance procedures, recommend maintenance thousands of miles before they are due, litterally drive your car out of the dock and go park it somewhere in the lot to present an illusion that they are fast.If you question the maintenance recommendations they get argumentative and defensive. If you call them out on appointment time vs time actually seen they just say well we are running a bit behind. I have had my vehicle serviced here multiple times (service agreement) and i would like to say this is a one off... but it isnt.I have started to look for other dealers who accept my agreement, because today was the last straw. 9:45am appointment (scheduled early so delays would be minimal) arrived at 9:30am. Vehicle was taken out of the dock at 9:40am... excellent right? Nope! They only moved it to parking lot where it sat until i asked about it at 10:45am.Asked me if i would rather use the Honda service center instead (seriously).Tried again to upsell me something, but then when I asked to have my cabin filter replaced, gave me some sarcastic attitude, so i said nevermind.Again horrible. Cant wait until i get their how did we do survey.

Joyce Koons Buick GMC is an extraordinarily well-oiled machine oriented toward customer service and satisfaction. Im a retiree with my share of new car purchases. Sales Associate Delroy Clarke Jr., had my vehicle and all related paperwork ready and waiting for me upon arrival. Everything had been taken care of before I even saw the front door. I didnt spend five minutes cooling my heels, as I have done for hours at other dealerships so many times before. I wont forget this.

Experienced service technicians keep up the good work

The service advisor Jeff explains in great detail the process of the service appointment.

I found that warranty work is apparently not prioritized like work that is not done under warranty. You therefore have to wait longer to get your vehicle repaired.Also, lack of communication on the part of my service advisor who failed repeatedly to call me and let me know what the status on my vehicle was.

When it comes to car dealership, honesty is the key. I have been extremely pleased with my online purchase with Frankys. Everything was transparent and Frankys delivered my car on time. He was courteous and patient. You cant go wrong with this guy. The financing guy Fernando too was great. Everything was clearly described down to how much I need to pay back per month. I highly recommend these two guys.

Amazing customer service!!! They even provided a loaner vehicle for free while my vehicle was being serviced. They also washed my car and everything was done in less than one hour! I strongly recommend them!

As always, Jessie, Bryant and the entire service staff were top notch. There is not better service department. After a poor experience with a GMC service department in Florida while on a business trip where I was basically told there was nothing they could and that I had to drive my 2020 Yukon XL until it broke, even though they acknowledged that there was likely a problem with the starter motor, It was nice to make it home and get it to Joyce Koons where they fixed it without question. Thank you very much!

I am always happy with the way you guys handle recommended and suggested without any pressure at all.

I received excellent communication from the Service Manager-Bryant Burrill. He kept me in the loop the entire experience. The Mechanic Taylor Layne did a super job and got the job done right! Great Job!

I left 100% satisfied and amazed!!! Thats the kind of service I expect from GMC! Bryant made it very easy and quick to get my warranty issue resolved and I would recommend Koons GMC aManassas to everyone! I was extremely happy and actually looking forward to my next visit. Thanks !!!!!An update since my last visit. Seems Bryant is no longer with this location. I went in for a regularly scheduled maintenance on my new truck and it was a horrible experience. It took about an hour just to get authorization from the service company that I purchased the extended maintenance program with. Once it was finally approved for the most part, it took about four and a half hours to get an oil change, tire rotation and balance, and a state inspection. Once I picked up the vehicle I noticed the pressure sensors were not adjusted to their correct positions on the truck. Also each of the four tires had different amounts of pressure in them so they were not filled up properly. Also the old state inspection sticker was not completely removed and the new one was placed on top of it and also was starting to peel already. Also the oil change sticker was put on and a bad spot and it was all smeared. Also I requested the DEF be filled which is covered at 100% in the service agreement I purchased but I was questioned about it when I called back after I picked up the vehicle because it was not filled up. So now I have to wait for another call back after they verify with the service maintenance plan people that its covered. Overall I spent several hours getting a what should have been a quick service done on my vehicle and it was picked up and not done properly. I probably will not be heading back there for service.

Jesse was very helpful and courteous. The service was completed in a timely manner. Huge improvement compared to my last visit in December.

Excellent customer service. Kept me informed about the progress of my truck service. Thanks

Both Jessie and Devon gave me great service. Your concierge service was top notch and your drivers were friendly and helpful. Absolutely loved the entire experience.

James Ward was very helpful and made the whole purchasing experience enjoyable. I will definitely be recommending Joyce Koons to people I know.

Very nice guys at the desk - 4 hours is a long time for the work I had done

Made appointment for an oil change, I had recently replaced the tires so I did not want those rotated. My appointment time was 2:30 pm, my vehicle was finished at 4:45 pm, one hundred and thirty five minutes for an oil change seems ridiculous to me. Furthermore, I had a coupon for an oil change for $36.95, the final cost was over $60.00. The service seemed fine and the people were courteous, I just expected to be out of there much quicker and at a little less expense.

I used to believe that most car dealerships are out to take every pennies from the consumers as they are in a cut throat business to only make money. Not today! I came to Joyce Koons Buick GMC to shop for my dream car; within 1:45 minutes I was out with my dream Hot red BMW convertible!!! What an amazing experience! From my sale agent, Will Coral, all the way to their sale manger and financial office Behzad, they treated me just like another sister of theirs. I felt comfortable and well taken care of purchasing a certified used car with this car dealership. I will definitely tell all my friends and families to shop at this dealership now.

Service advisor Nick Agrella did an excellent job of keeping me advised on the repair progress. He interacted with the extended warranty company to confirm their coverage for parts that needed replacement. His expertise and professionalism certainly reflects greatly on the Joyce Koons Brand.

I appreciate the reminders about scheduled maintenance and the coupons! Your team of Nick, Kelly and Sergio were fantastic. Quick turn-around as promised. The concierge option makes Koons the perfect place to go, and it keeps my family safe. HIGHLY RECOMMEND this dealership.

My Service Advisor provided me with excellent customer service.

The customer service was really good. Everyone was really nice and professional.

My experience was great with the service personnel that helped me, namely Jessie Bussard. Jessie helped me in every to get my car fixed. Even though the cost far exceeded the amount I was willing to spend between Joyce Koons and Classic Auto, Jessie allowed me to leave the car there until I could get a junk car buyer to come and pick it up--which took two days.Hopefully the rest of your staff is committed to customer service as Jessie. If so, I will certainly consider Joyce Koons as my top of the list go to when my truck needs repair or I buy a new Buick or GMC.Sincerely,Mark D. Hines

Loved the concierge service. Very convenient. I am still very concerned about paint chipping on hood. Nick told me is was from rocks but Im not sure I agree.

Nice staff! Nice cars! Thanks for all your help!! ☺️🙏🏾

We really enjoyed the concierge service as it allowed both my wife and I to go about our day without loosing time. Thanks!

I placed a hard sale in the hands of Delroy Clarke Jr and he not only handled it well, but he put me in exactly the car I needed to be happy! He was so easy to work with and is a genuinely nice guy...sometimes thats hard to find! Im thankful to have found him!

Excellent service and work completed on time.

Great customer service and really professional team

I had a wonderful buying experience at Joyce Koons. James Ward was an excellent sales person. I went in knowing exactly which vehicle I wanted to purchase and he met me at the door and quickly brought the vehicle around for a test drive.He was very friendly and knowledgeable about the vehicle that I wanted and made sure that I understood all of the new technology during the test drive and before I left the parking lot after completing my purchase. He also called and emailed the next few days to make sure that I wasnt having any issues and answer any other questions that I may have had.I am very happy with my new truck. Thank you to James and everyone else that helped with my purchase at Joyce Koons.

While the process was extremely slow (due to short staffing) everyone we dealt with was super nice and helpful.

Great experience. Frankie our salesman was terrific!! Thanks Frankie!

Oil change and state inspection. I paid for the state inspection but had a coupon in my email for a free state inspection. How do I rectify this?

I had an awesome experience buying a new car from Koons Honda in October 2020. I compared best offers from 10 different Honda dealerships in Northern Virginia, and Koons gave me the best price, up front. Closing the deal, doing the paperwork and picking up my vehicle was painless and safe. I would highly recommend Koons Honda to others.

Randy sold me a lemon care. BEWAREE!!!!!

Jessie was great, once again! She took the time to make sure the service ticket was filled out correctly and to be sure exactly what was not right with the vehicle. She followed up to let me know how things were going and that the vehicle would need to stay overnight waiting for the specific part to come in that was needed. Check out was smooth as well.

Very disappointing. I picked out a great car that I was planning on buying and set up an appointment to see it. When I was about halfway to the dealership I received a call informing me that someone had seen the car after it was pulled around front for my appointment and purchased it. I guess thats business, but it was still a crummy experience.

I had the best experience purchasing my first car in years from James Ward, it was a pleasure to work with him, I wasnt sold on the color and he didnt try to force it on me, he remain polite, personable and professional throughout the entire process and the three days it took me to make a final decision. I much appreciated he didnt try to pressure me into buying something even knowing I was looking elsewhere, I truly felt he was more concerned with me being satisfied with my purchase than his commission, he made sure I had a full tank of gas before leaving the dealership and called the same night to make sure I made it home safely. Job well done! Excellent Customer Service

I would say the service department at GMC Manassas has improved since I purchased my Yukon in 2017.I am satisfied with the overall service and the professionalism of Bryant Burrill. He kept me informed constantly via phone and email. I was impressed with how quickly we can communicate using the messaging feature.I do believe the quality of your service advisors are better. In the past, it seemed unprofessional to see those sitting around the reception desk either eating or not really dealing with customers.Additionally, those working at the dealership are practicing COVID precautions. I was reminded to put on my mask which I immediately did after getting out of my SUV. Good job.

You guys never and I do mean never disappoint me when it comes to customer service and quality service. Especially with Jess B. She is absolutely the best and is an asset to your team. I have had my truck serviced at a few different GMC dealerships and yours is by far...the best. The other dealerships are a lot closer to my residence, but they lack that certain something that you cant teach. It that certain something that says...YOU CARE about the customer. [Joyce Koon] is worth the drive, money and the traffic. Thank you for being you, thank you for having such a knowledgeable diesel mechanic and a special thank you for having a special service technician (Jess). Their knowledge, experience and interpersonal skills is the sole reason I keep coming back. I am a fan for life.Thanks,Darryl C

Great Experience overall. The Sales Staff, Steve and Falom were Great. V the used car sales manager was amazing, he took care of me and got me to the payment i wanted. Did not feel any pressure at all. Would highly recommend this place.

2 words, Mansour Assadpour. This man is unbelievable when it comes to customer service, listening to your needs, and ensuring you have a pleasant experience buying a vehicle. I highly recommend you ask for Mansour is you’re in the market for a vehicle. He cares about meeting the needs of his clients. If I could pay him 1000 commissions I would. He assisted me with getting a CRV for my mom and is personally bringing it right here to Virginia Beach! We did everything via phone, text, and email. He was respectful of our time and patient until we were ready to purchase. Highly recommended!!!! We will post pictures Monday! Thank you 🙏🏾 again brother!

Nick was great! Very professional and thoughtful. He did a great job of explaining my options, how it would help the cars performance, etc. Is a great rep.for your dealership.

The folks at Joyce Koons GMC Service Department are top notch and honest professionals.

Jessie was great! Extremely helpful! Totally satisfied.

Very prompt service. Every employee I encountered said hello and was very friendly. Frustrating morning due to traffic issues. It was nice to deal with friendly people at the dealership.

I respect honesty. Where I have my car serviced matters a great deal. Although we had a rocky start to my experience, through no fault of my service technician, Nick ultimately is the reason why I will return for future car service. He was honest, respectful, direct, friendly, accommodating, helpful and he made sure I had all the information that I needed and explained any confusion and/or issues that I had. Very much appreciated.

I recently leased new car from there. It was a great and nice experience. Especially, I have to thank you Steve Hughes, who is a great sales consultant. He did our processes perfectly and nicely. If you need a new car, definitely you should go to Joyce Koons Manassas and ask Steve. Thank you All!

I always love coming into Joyce Koons Buick GMC. The service technicians are amazingly friendly, Bryant was awesome, kept me updated, the truck was serviced quickly and I was on my way.

One of your courtesy vehicles drivers operating Vehicle #13 nearly caused me to get in a crash as the driver failed to stop at the stop sign this morning 12/28 at 10:03am at the interchange of Harry J Parish Blvd and Clover Hill Rd near Manassas Regional Airport. I have the right of way to make any directional turn without stopping as I am on Clover Hill Rd approaching Harry J Parish Blvd while those vehicles on Harry J Parish Blvd must come to a complete stop at the stop sign. Please talk with that driver and advise him to follow all posted signage.

Went in for a horrific odor from the climate control. Contacted my SA Jessi and was told to bring it in at my convenience. Their assessment turned out to be negative and it took them about 90 minutes to complete. Apparently it was an outside source brought in through the system as it is in fact gone now. I was kept in constant contact via text message as I spent my time walking the lot. As a huge fan of technology, I am glad this dealership offers that service.

The service was excellent. Very COVID safe as well. Happy overall.

Bought car there in 2014 and have always serviced it at your dealership. I couldnt be happier.

We were met promptly by Jeff .He was kind and greeted us with a smile and a good morning . I asked Jeff to look into a problem I had with closing my under passenger seat storage compartment .Upon completing our service es for the day, Jeff told us how to properly open and close our under seat passenger storage compartment !!!!There was no water cups, no coffee etc. in the refreshment area when we arrived at 9am. A gentleman did prepare some around 10 something, 15 minutes prior to us leaving . Staff was pleasant !!!!!

If you want anything for your trade dont go here, I dealt with 5 dealerships looking for a deal and these people offered 4 grand below my worst offer. They arent competitive, they must not get enough business. Head to D.C. and other high traffic areas to get better deals.

Service is always great at Koons Buick in Manassas. Work was completed as promised and staff was friendly and very helpful.

Bryant was awesome! Kept me up to date on everything and helped me understand what was going on. Very personable....GREAT JOB!

Pleasant, accommodated my schedule for service.

Jessie Bussard and Roland Murphy helped me greatly with my GMC and Honda Pilot. Two excellent reps for Koons Honda Buick GMC.

My Acadia had the check engine light come on, and then the truck died while I was driving down the road. The staff worked it for two weeks and replaced the fuel pump flow control module, but that didnt fix the problem. After rewiring the system the problem seems to be fixed, but it took nearly four weeks to get there. However, I worked with Devon throughout the process, and though it was frustratingly long, Devon did a very good job of keeping me informed. At the end the cost was significantly less than I expected, which was a good indicator to me that Koons GMC understood the situation, valued me as a customer, and did the right thing. They treated me right. I appreciate that, and theyve earned my business.

Overall great experience! Service done correctly. They offered the pickup & delivery service to my workplace & provided a loaner which was great!! No waiting for hours at the dealer. Nick provided excellent customer service, despite me being difficult & upset about the costs of the repairs. Assisted me in finding coupons to save money. Thank you!

Service was fast and they kept me informed of what was going on and what needed to be done.

Bryant was very helpful and understanding.

What I started as an availability exploration for a rare new model in its last year (2020 Buick Regal Sportback) was immediately followed up by sales consultant Steve Hughes, who speedily procured a vehicle from a dealer in another state. It was a thoroughly professional and courteous buying experience for me from Steve and the dealership team.

My Service Advisor, Mr. Bryant Burrill, made it a point to review all the unique options available to me at Koon GMC. I was pleasantly surprised by how their new Service policies are intended to really help the customer complete all necessary maintenance. Moreover, the new Service Manager, Mr. Tyson Farina, took the time to review my service history and how it is used by GM to support potential warranty issues. Bottom line, if you are looking for team of honest and knowledgeable GM Service professionals, Koons GMC in Manassas is the place to go!

Always wonderful service and very professional.

Every time I bring my car in for service they all are excellent.Meagan Rudowski

You seem insistent on getting my comments. While the overall experience was pleasant enough and the personnel were all friendly and supportive, my problem was not resolved. The result of my recent visit is that the 4WD alert is still showing up. I was told that a $300+ diagnostic might find the problem (and my truck is out of warrantly). I originally presented the truck under warranty with this problem. Your staff could not find the problem. The second time I brought the truck in, you convinced me that a $145.00 dollar software upgrade would solve the problem. It did not. This third visit seems to portend a series of visits where I keep paying for additional diagnostics without a resolution. By the way, during the first visit, the problem presented itself during check-in; so I am not imagining the issue.

Loved the concierge service.My vehicle was well taken care of.

Quick, detailed, helpful and professional.

Excellent service thanks to Jeff Miller always a great experience

WARNING: DO NOT GET YOUR VEHICLE SERVICED HERE! I went in for a regular oil change and tire rotation. I ended up getting told that I needed to get the minor maintenance service. I dropped my vehicle off this past Friday and was told that I needed to get my brake fluid flushed, as well as have my oil pan re-sealed due to some sort of leak. I went ahead and got all of their recommended services done to my vehicle, and picked it up on the following Tuesday. I drove the vehicle Wednesday and experienced no issues, however on Thursday morning (today), when I attempted to drive to work, I literally almost lost my life. My brakes completely went out and I had to swerve to the side lane in an effort to avoid hitting the lady in front of me. I had no time to even see if there was oncoming traffic when I swerved because it happened so fast. Immediately after swerving, I pushed down on the brakes as hard as I could, put the vehicle in park, and turned it off. I had to restart it, and then attempted to drive back to the dealership. On my way back to the dealership, it began to malfunction again while I was on one of the most busiest highways (66). I immediately pulled over on the side of the highway and called the dealership so that they could come tow it. To add insult to injury, upon me explaining what happened, they told me that they would have a tow truck come, and after 30+ minutes I found that they never even called the tow truck company. Chris from the dealership told me that he gave me the number to call myself, despite the fact that he asked me what my location was on the highway. I then called the tow company myself, who informed me that the call needed to come from the dealership in order for the dealer to pay for the service, so I had to call the dealership yet again. Now, Im sitting on the side of the road waiting for the tow truck. I could have lost my life twice due to their negligence in servicing my vehicle properly. In fact, I didnt even have these issues before they touched it! Now, I cant even drive the vehicle. To be continued...

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Great service experience as always!!

More of the same.... great service!! I bought my GMC Terrain in 2013 and Joyce Koons of Manassas has performed all the maintenance for the past 7 years. Before that, I owned a Buick Lucerne which I purchased from Joyce Koons of Manassas. Maintenance was performed by Joyce Koons of Manassas as well. My current Service Advisor, Jeff Miller, has been great . He is a true professional!!