Unfortunately I had my car towed because of the apartment complex I live at. We had 2 inches of snow and apparently that was to much for the plow driver and managers. This was off of Wyoming Avenue in Sun Prairie WI. I would recommend NOT living at Oak View apartments. Anyway this tow company went above and beyond and got my car back for me after I gave him my key and paid for the tow. Otherwise I would have to get a ride to go get it. I understand that they were just doing there job. Kudos. I would recommend.. Friendly, helpful, and fast....
Im a very happy with my service from this tow service. They came very fast and were chesper than others I called. The driver was very cool and helpful. I was in a very bad spot to be on the side of the road so a driver coming quick was very comforting. Great service and if I ever need it again I will call here first.
I had a motorcycle that was contracted to be picked up and dropped at the house of the estate sale representative. It was not sold to tugs towing. The estate sale representative had a firm pick up time and was charged for that call. Tugs never showed up. After calling they said it was going to his garage and he didnt have room??? Never the case. Very unreliable.
From the office staff, mechanics to the tow truck drivers I have had nothing but outstanding customer service. The towing prices and car repairs are very reasonable. Did I mention they have expanded their business to auto sales as well. I highly recommend tug away towing for your future auto needs. Come help out a small family owned local business.
We called Tug Away for a tow/repair to a tire. The tow truck arrived on time. The driver was friendly and efficient. The next day, Adrian called and was thorough with explaining what was needed to be fixed and why. The car was repaired at a timely manner. Paying/Pick up was a breeze. Latrina is very friendly, helpful and has a smile that will brighten up your day. The staff at this company took care of our automotive needs and we are very appreciative for the service that was performed. Will definitely call again if the need arises. Thank you, Latrina, Adrian & Driver for a positive experience.
Needed my mothers car towed in for service when I had to be at work. I called Tug Away and set it up in about five minutes. They were very polite and businesslike. Less than two hours later I got a call from the dealership saying it had arrived. They are my go-to for towing in Sun Prairie. No hassles, good price, reliable service.
I am so thankful for Tug Away Towing. My car broke down on the coldest day ever. They responded quickly. The driver was very nice and professional. He even gave me tips on what to check for in the future. The price was reasonable.I am very satisfied with their services. Thanks againTug Away Towing. Sincerely a satisfied customer!
First time customer and now will never think about using any other service. The guys at Tug Away made my towing/repair experience painless. Honest, upfront quotes with no hidden charges. Very reasonable rates, with high quality results. Thanks so much, you have a customer for life.
My van broke down so I called a different tow company and they didnt answer so I called Tug Away and the dispatcher that answered was very nice and thorough. She informed me when the driver would be there and he was even earlier than expected. The driver was also very nice and we had a nice chat on the drive to the shop. I was also pleasantly surprised by the affordable price. In the unfortunate event that I would need another tow, I would definitely call them again.
Needed my car towed out of my garage because it wouldnt start. They came quickly and the driver was great. Dropped my car off with no issues. Emailed me a receipt in a timely manner.
I do NOT have a single complaint, I’ve went to this establishment multiple times and have always been taken care off. I personally recommend them being everyone’s go to for ALL car services. I’ve been very impressed, they have more than earned a loyal customer; I can personally speak on it.
Awesome company!Super fast and friendly.Jeremy was my driver easiest way to explain him and my experience is awesome! Ive dealt with plenty of tow truck drivers and companies this place is hands down the best!
Ron got to me earlier than expected, which was great! Very kind, polite and efficient. Awesome service. Thanks Ron!
Very thorough and professional - both the dispatch/service people and the tow driver. We needed a very large sprinter Van towed, which caused a problem for another company. Tug Away asked all the right questions, (size, height, empty or full (for weight) and sent a driver who knew what he was doing, and was polite and cheerful while loading the van. Very happy with this company.
Where to start... I work for a police department not in the local area where this company if from, but my car broke down in there area and was towed by Tug Away Towing through my insurance company. Service was far from mediocre at best. Thats not the real concern here thought. Due to my job I did some research on this company, and the driver that towed my car. I feel everyone should know this before using this company. Tug Away Towing is owned by a convicted Felon, and not some petty crime stuff either. Multiple major crimes and from what it looks like the family didnt fall far from that tree. Next thing is that the driver that towed my car is invalid. (Meaning no drivers license) I refuse to mention names, but just feel the public should know. My car did get dropped off with no problems, but from my experience if their had been a problem it would have been a very lengthy process because there insurance if they have it would not have covered anything. All this information is available to the general public.
About a month ago I had a flat tire and was unable to remove the lug nuts to put on the spare. After searching my phone for near by tow services ( and calling several of them only to get answering services) I came upon Tug Away Towing services,LLC. A person answered the phone right away and they were quick to get my information and dispatch someone to my location. The driver was friendly and knowledgeable. Most of all he and the rest of the staff, I encountered, were completely professional. The price was a fraction of their competitors. Would definitely recommend this company to anyone needing tow services!
What great company service Mark provided to myself and my husband today. We had a car that didnt start and not ever needing a tow before we didnt know how to get our car to be serviced. Mark was quick to come to our aid and was very professional. Thank you! We felt the price was very fair, half of what we were dreading that we were going to have to pay.
Car died on my way to work yesterday, I work across the street from Tug Away so Ive used them 2 times now. They are a great local business. Jeremy the driver and Latrina the dispatcher were friendly, attentive and a pleasure to work with. I went in to get my receipt for the two to submit to my insurance, and meeting Latrina in person - she is a ray of sunshine! Thanks Tug Away!
I want to thank Latrina the receptionist for sticking with me from the start til the end, also with Ace (latrina son/ 🐕) wanting scratches and rubs. The tow guy was very professional and Nice. The mechanic and the owner let me know what I needed done and know what could be done but wasnt completely necessary at this point, since it is just a work vehicle. Saved me money by telling me my battery was still under warranty, so I went and replaced it with a new one at F&F(saved me $70+)! The service was excellent and the bill didnt leave me with an empty bank account. This is not the end of my relationship with TUG AWAY TOWING and SERVICE, thanks for getting me back on the road guys! Susan the painter.
This was a great tow from being to end! My insurance companie contacted them and gave me an hour estimated time. They were there in 30! The driver was nice and friendly! If I could give it 6 stars I would!
Was suppose to pick up a motorcycle and drop it off at another place. Was an hour late. After I called to find out where they were they replied ohh yeah we are going to do that tomorrow. The agreed upon time and day was set and they blew it off. Do not use.
Totally changed the mood of my day after I got a flat right after work yesterday. They came quickly and helped me out so much. Thank you so much tug away towing, you guys have amazing customer service!
The environment is so welcoming and staff so helpful! Basically felt like dealing with family! Definitely recommend for any car needs!
Awesome customer service. They went above and beyond their job. Luis was kind and helpful. I was really in a bad situation. I did not have my phone with me, so thank you to Kwik Trip in Sun Prairie for the use of their phone so I could get help. Tug away very professional, yet friendly. Thank you all for helping this ol Lady out of her situation. 5 stars plus some
Awesome service. Shorter than estimated, great communication on times, and towing services. All employees are certified mechanics; meaning they try to fix it road side (simple jumpstart, flat, etc) before towing you. Always nice to have people trying to help and save me a little money. Thanks for great service!
This is my first tow in the Madison area and I am glad that my roadside assistance company with Russ Darrow picked your company to come out. The driver was very nice and did try to see if he could fix the tire with the compressor and sealant that came with the car but the puncture was in the sidewall.Got it set up on the dollies and hooked up in matter of minutes and was on our way to the dealership. Best tow Ive had in years A++ thanks
Very friendly and efficient customer service! They towed my car after a very intense accident I had right outside of Madison and they came very quickly and handled my car with care. Best towing company in town!
Required towing in a non-emergency situation from my home to a garage 10 miles away. Via my insurance companys roadside assistance plan. Insurance company arranged the tow without a hassle, Tug Away arrived very quickly. The driver professionally loaded the vehicle and left for the garage in a timely manner. The driver was professional.
Thank you guys for helping me . I appreciate the speedy service. I will definitely recommend this towing company. The tow truck driver was great!!
Got connected with this tow company through Verizon Roadside Assistance. The driver had trouble getting my car on the tow bed and made a large dent on the front bottom of my car. He decided to tow my car behind the truck and left the emergency brake on which destroyed my rear brakes. The owner refuses to call me back to resolve this issue.Update: I spoke with the owner and he did absolutely nothing. I sent him all the information and documentation he asked for.
Just want to say this company went above an beyond to help me with a tire change tonight as I had my 3 month old an 3 year babies in the car. They came right away. The driver Lorenzo was so awesome.
Had my breathalyzer work done with these guys and have used their service for towing. Hands down these are the first people I will call, they are super kind and understanding people and have never gave me a problem in the whole year I’ve used their services.
A little hiccup between my insurance company and the towing company but was quickly rectified by Latrina at their headquarters.The tow truck operator Hector was polite and patient with the address mixup. 12/10 from me. Would absolutely call them again. Two thumbs up!!
Broke down. Got a tow. And they recommended a place to stay. By noon we were back on the road with a replaced fuel pump.
Over the past year Ive had some misfortunes with cars. From an old car dying to an accident.. The staff from the drivers to the office staff were nothing less than exceptional. Ive ended up buying 2 separate cars from them because they makeyou feel like family. I reccomend them to anyone
A 24 hr towing company that doesnt answer their phone...interesting. Phone message says if this is an emergency, please hang up and call .... which is the exact same number I just called. Daughter flew off snowy road, these guys must have gotten called by the police, spoke with the driver as he had car on flatbed and he refused to tow the car to my house about 10 miles away....now Im sitting in their yard, my car is fenced in, its Sat noon and no is answering the phone or here to help me get my car....can I give zero stars...?
My car broke down a few mins from work. Tug away got to my car in less then 20 min. Tony helped me get it to my local dealership and unloaded it very quickly. these guys really helped me out and did it quickly.
I would give this a zero if possible. Our truck broke down 70 miles from home. They quoted us $200 and then called back a hour later and jumped it to $400 knowing we were stranded. We called at 3:45 pm. Our ride came at 5 pm. They told us that if our ride came that we could leave the truck. We called at 8 pm for the ETA at our home. The dispatch gentleman told us a hour. We called back at 9:45 where the same dispatch representative told us 15 minutes... without looking it up. We called back at 10:30 where the same rep said that he had to check the GPS. He only thought to do that after I expressed my extreme dissatisfaction with the service. He said that hed have the driver call us directly. The driver called us at 10:50 telling us that he had just picked up the vehicle as he was rerouted to help other people instead of towing our truck. Its 11:15.... the truck still is not here. Were essentially going on 8 hrs... and $400 for the worst service!!! We filed a complaint with AAA and from the reviews online; it looks as though poor service is a common practice. DO NOT USE THIS PLACE!!! We will be speaking with the owner on Monday for a refund which Im gauging is going to be a battle..... the truck JUST arrived!!! 11:25 pm.....
Thank you Jeremy from Tug Away Towing for Excellent & Precise Customer Service. You were professional and very knowledgeable!
Quick Fast reliable service. My car stopped on East Washington. Called Tug-A-way was there within 15 minutes to take my car to the West side to Kia. They also took me to my place of work and dropped me off. I will use them again without Question.
Jeremy is great! If you need a tow call tug away!
Our car wouldnt start after a quick breakfast. Called Tug Away Towing and they were quick to respond with friendly service. Id recommend them to anyone.
These guys worked with my insurance and made everything easy and great. I would use them again
Called AAA to get a tow after my car was hit. Tug Away didnt receive the full information needed and sent a truck that wouldnt be able to tow my car. That wasnt the problem. The problem was the truck driver telling me theyd send a truck that was able to tow my car and told me to wait for the call from the new driver. I waited two hours to hear that Tug Away wouldnt be fulfilling the tow request because AAA gave them the wrong information. This was very poor customer service. If Id been told right away that they wouldnt be able to fulfill the request, that would have been one thing, but making me wait for two hours was not fair to me.
Tug away towing gives fast and professional service. I lock my keys in my car and they stuck to their ETA and had a smile in their face while doing my service
I really enjoyed doing business with Tug away they have very nice cars and really no how to treat their customers
Just moved to Wisconsin from Michigan & appreciated their swift pick up of my car. They also fixed the issue promptly & reasonably.
I am not going to lie we were a little hesitant buying a vehicle from Adrian and tug away.. We were traveling 2 hours to look at a car that they were selling. Adrian was very honest about everything. There was a wierd sound and before test driving it to far he made it a point to take it back to his shop have both mechanics look at it showed us everything and explained what it was, which wasnt anything critical. Prior to going we checked reviews given the only 1 star reviews were complaints about towing and we all know you cant make everyone happy when you provide services, so we gave it a shot. But from a car buying experience and anyone looking to buy a car from them you wont be disappointed. I want to thank adrian and his family for being so flexible, kind and helpful. Thank you guys again.
Lorenzo was really friendly and efficient. Made a typically stressful situation seem like nothing and made us feel at ease. He was extremely helpful!
-O- STAR!!!!!!!I have been a customer of this place for the past 5 years. Weve received excellent services and fair prices. First time this year we took our car to the shop. We received a call a couple days later and was told our car was ready for pick-up. When we arrived to pick-up the car, we were told that they had put in the wrong sensor and that they needed to install the new one. (weird, right? why call and tell us its ready???) As the guy in the office is telling me the total, its totally different than what was given earlier. He explained that they had to charge for the towing. I was told the towing would be free. He said then hell need to add one of the charges back on and then hell go ahead and get rid of the towing charge.....REALLY? He ended up giving me the price they told us (great). We paid and left.... without the car.The following morning, we received another phone call that something else needed replacement. We told them to go ahead and replace it as well. One week later...The same car is having break issues. I call and spoke with the manager (Adrian, or something) and he was rude and disrespectful right when he got on the phone. Every time I started talking he would interrupt me. I wasnt sure if he was talking to me or someone in the background. I did get frustrated and told him that we have been doing business with them the last 4-5 years and have always liked their honest service. This guy...., probably without thinking tells me that he just recently bought the business a year ago...!!! WHO TELLS A CUSTOMER THAT... WHEN THEY ARE TRYING TO TELL YOU... THEY HAVE LOVED DOING BUSINESS WITH YOU BUT is a bit frustrated with how you are handling things! !!!I felt bad for the tow truck driver. He didnt even want to call his boss back. The tow truck driver was very friendly though and did his best to not say his boss was a jerk.This new management is unorganized, sloppy, no people skills! Go to Bens!
In January 2019, we had a car needing to be towed from our house due to a dead battery. Through our insurance, Tug Away Towing, was sent to tow our vehicle. Our vehicle was towed to the dealership for repair. When we came to pick up our vehicle, the drivers side door was dented and could barely be opened. The dealership said it was brought in that way. When we contacted Tug Away Towing, they denied that anything happened. However, we had pictures that showed it leaving our garage ok, and then the dealership had video footage showing it was damaged as it drove in. It took months until we received payment for the damage.
Never worked with them personally, though I work at a dealer and this company is constantly hurting my customers. You should take pride in your business, think outside of the box and take care of the customer. I will never send business your way and it is sad that insurance companies will still use you.
Terrible awful people.Very rude and unprofessional. Beware of these people. My car was towed after an accident. They did not take my car directly to the shop. When I went to get my electronic equipment from the car so it would not stay out over the weekend in the subzero cold. They charged me $270 to get my stuff out of my car. Claimed it was for his time. How does that make sense for a 24/7 towing company?Tug Away Towing are extortionists, crooks, a waste of a business and a waste to the Sun Prairie community. I hav use many towing services and this was the worst. 0/5
Best towing company ever! Thank you for your speedy service, and my driver was awesome!
Found them on Google, just needed to get my sons car to the shop down the road. Great service for excellent standard price which was almost half the local competitor. No brainer. Highly recommend, very professional, easy transaction, great customer service, and fair price.
Poor skills and communication. I had to basically walk the driver through how to get my lowered car onto the wrecker. They were supposed to drop it at my mechanic but the mechanics lot was being redone, there was a sign saying to drop cars in another lot but instead the driver took it back to their own lot. He never called to tell me that and I had to find out three days later when my mechanic was wondering where my car was.
Great company! I have bad luck and have used a few companies this was by far my best experience thank you tug away towing!
Excellent service, Adrian the manager, has excellent integrity uncommon in todays business world. Friendly knowledgeable and provides great service.
Lorenzo is one of the nicest guys out there. I blew a tire on East Washington avenue the other day and had an awesome experience in which he just wanted to lend a helping hand and didnt expect anything in return. Not too many people out there who will do this for a stranger. I tried to get a police officer to stop while I changed the tire and he pretended he didnt even see me. Even though he had to of seen it happen. Lorenzo pulled over with his flashers on while i took the tire off so i didnt get rear ended, like the police officer should have done. He then gave me a ride to the nearest service station to have a new tire installed and waited for it to get done and gave me a ride back. Then helped me get it back on and waited to make sure everything was good until I drove away. Thanks Lorenzo
The most unprofessional location youll ever deal with when it comes to a towing service. Highly disrespectful behavior and should never treat people like he did. The only glimpse of hope in that whole location is the woman who helped us at the window. However, even that took longer than it should have. Do not go here if you can help it. Not to mention, they tried to charge my friend $125 more than what they should have. Do business at your own risk!
I received a call from my daughter yesterday, seems her car quit on the beltline in rush hour traffic. She was frantic and didnt know what to do. Just as we were talking, one of your angel tow men came to the rescue. He was so thoughtful and friendly, getting her the help she needed and staying with her until she was OK to go. Thank you all so very much and kudos to the driver with the big heart! I would definitely recommend this company to anyone that was in need of help, based on the way they treated my daughter. I would give this company a five star rating. Thanks again for helping my stranded daughter.
I locked my keys in my car and was giving quick, reliable and affordable service.
Best place to work at! Thank you for the best Boss ever and wonderful employees!!
Definitely recommend you gues to work with them. Perfect customer service, will get the job done🔥🔥🔥
Two Tug Away drivers are awesome! Both professional and courteous, they really helped me out when my van was damaged in the heavy rain.The owners are also very friendly!
Adrian the owner helped me out so much in a sticky situation i had last week .Im in Wisconsin 900 miles from anyone i know and my car front end came apart and i had no way to do anything with it. I called adrian he had my car on a tow truck in 10 minutes on a Saturday past 5pm . He got parts for my bmw monday and had it done the same day and charged me hundreds less then the other places i called. When i got my car back i no. noticed somthing came off and he came picked the car up fixed it and brought it back no charge he stands behind his workI will only use tug away towing for as long as im in madison area and i recommend them 110%
They took it upon themselves to give me a ride from sun prairie to madison to a different location for my u-haul confirmation;)...class act service and very nice people;)
The customer service representative was expedient and reliable as for the technician to come provide the service
My car broke down and i didnt even get to finish talking to the lady on the phone and the tow truck showed up right away..dam thats fast ...i have to say i was up and loaded right away quality, and service to its MAX!! Thanks Jeremy . I also received text notification right away.. The Greek says CALL THEM !!!!
My Car took a Dump on me this morning, Couldnt think of any Place Better to Call than Tug Away Towing !!! (Adrian) Answered the Phone within 2 rings and had a Truck here in less than 30 minutes.. I highly RecommendTug Away Towing And Their Services ...Thanks for Saving the Day !!!!!!
If I could wright one star I would. Three weeks ago I got stuck in a ditch next to Sun Prairie. I called Tug Away to pull me out. I was told a truck would be there in 45 min. That time went by and more. I called to check on a update and no answer. Tried again 10 min later and they said someone would be there in 30 more min. as if I havent been waiting enough by now. Hour and half later sheriff then showed and called different tow company. They showed up in less then 15 min and got me right out and for less then tug away quoted me over the phone. It didnt stop there though. I received a call 45 min after i was already out of the ditch and they wanted to charge me some outrageous fee for no longer being in the ditch. 0 stars.....
Best to do business with go to TUGAWAY TOWING for everything
Car got stuck in a snowy ditch. Call them, and within less than 20 minutes, they arrived! Great service! Recommend!
My insurance arranged a tow from this place. Their ETA was 3 hours from 12 midnite. They never showed, never returned my call. Never answered later when called by the insurance company. I was up all night waiting for a tow that never came. If I could give negative stars I would.
Just wonderfully and prompt service very genuine and respectfully fun tow
Had to give 1 star but really should be 0 out of 5. Company Never received an emergency roadside assistance service request from Ford Roadside assistance. I called 3 separate times, all incompetent and not helpful. I never received a call from the actual towing company until 5 hours after my incident was reported, and 1 hour after another towing company took care of me. I also, despite my extreme displeasure in service, had the dignity to call the this towing company personally and cancel the service request after the other one showed up. The management did not even notify their driver that service was no longer needed, made clear by the phone call i received 1 hour after i canceled the service asking me if i still needed help.WORTHLESS WASTE OF TIME AT BEST.
Me and my gf were stranded on 39 hw and Dave showed up made sure we were safe and good... He was polite and helped us get my truck to a mechanic shop and then went out of his way to make sure we got somewhere safe thank you Dave we hopefully never have to break down again but if we do youll be first call
Always on top of things!!Personable staff with knowledge of their trade!!Prices are better than fair!!!
I wish there was a zero star rating!!! Apparently theres some sort of scam where a towing company can get paid even when they dont show up. My insurance company called a tow truck from tug away towing, and even though I was standing with my broken car the whole time, they never showed, but when I called them, they lied and said they drove by and I wasnt there. Baloney. When I called my insurance company to submit a complaint about them, they said this a common fraudulent practice with tow companies, since they can cheat the system and still get paid this way. Meanwhile, I was stranded with my car for 3 hours. Thanks a LOT! Thankfully an honest tow company eventually showed up.
Quick when I needed towing and honest when telling me what the cost of repair would be to help me make an accurate decision to get rid of my car instead of fix it.
Towed and fixed my car. good guys.
Hector did a great job! Kind, courteous, on time and efficient.
Bought a car from here and was told the car had no problems and it took about 2 weeks for the car to start having problems, from stalling and shutting off to the gas smelling. The fact that I have kids makes it more upsetting. I ended up just selling the car and it was worth as much as I bought it. Do not go here 👎🏽
Great deals on towing your car to where ever you need to go
Thank you so much for selling my mom a car. It gets us back and forth to work and school.
Exceptional services, great prices, great customer service.
Very good towing company highly recommend them. Lockouts,Jumps,Flats and more...
The manager ( Adrian ) was very hard to deal with and argumentative after using the wrong lug nuts on my wifes mercedes tire change. The tire almost fell off when she tried to drive the car. I called AAA to have Tug away towing come back to fix it and they refused to return after hearing what happened from AAA. I ended up having to leave work and change the lug nuts to the correct ones for the spare myself that came specifically for the spare on mercedes cars. After placing the correct lugnuts we took the car to discount tire and they advised that because the wrong lug nuts were used there was damage and the new tire could not be put on until new lugs were purchased and inspection done by mercedes because of hub damage. To make a long story short we took the car to Zimbrick mercedes and they verified damage and charged us to fix it. I spoke with the management (Adrian) and he argued adamantly that they had done no wrong even after all the professional verification we had. Finally they did not recompensate us for our loss as they agreed to do. I am very frustrated and perplexed as to why a company is so badly managed and still allowed and trusted to take care of the publics vehicles. Luckily my wife didnt get hurt and this must be addressed because the service I received from the unknowledgable staff and management is a ridiculous joke.Steve BozemanSteves Auto Sales
Beware! This is the worst towing company I have ever dealt with in my life. They are dishonest, unprofessional and UNRELIABLE! They charged my card a ridiculously excessive fee to tow my vehicle from Edgerton, WI, to Chicago, IL, and their driver never showed up. My vehicle was left in a hazardous location on the side of the highway and the Wisconsin state patrol had to tow my vehicle because Tug Away failed to do the job they charged me for! Who charges for a service prior to redeeming the service and doesnt perform the service? Very unprofessional! They cost me hundreds of dollars and several hours of my time. Please do yourself a favor and find a professional towing company to tow your vehicle.
Needed my car jump started. The man that helped me out was nice, funny and got the job done quickly!
Amazing service with great timing and pricing.
Super helpful, fast and very friendly! Thank you!
Great customer service. Saved ALOT of money with them!
Happy with service and confirmation of vehicle at destination.
Put towed vehicle in wrong driveway. Broke door handle on truck.
Had spare tire put on but the guy from Tug away left lug nuts loose and after driving 2 miles the wheel came off causing $1050 damage.Stay away from these guys
My insurance company Roadside assistance called them. Ended up waiting two hours for them to get there when it originally said only 50 minutes. Guy who picked up my car didn’t know what the hell he was doing. Worst experience ever with a tow truck company!
Best hands down