Totally unacceptable behavior at this location! I called to schedule service and was told to bring vehicle. Tow truck brought my vehicle and Tamara claimed they had no technicians available for two days and that she had not spoken with me even though I spoke to her an hour before. Then she started screaming at me in a room full of people. I’m stranded at the dealership waiting for another tow truck. Would not recommend!

I purchase a used 2016 truck from this company 3 months ago. The salesman was great, however I had to take the truck back to the service department for a ticking in the motor. Tamara told me she was gonna get it looked at the next day. It took over a week for them to even look at it. After calling several times, Tamara told me it needed $4700.00 worth of repairs and it would be my responsibility to pay for it.She told me they were not gonna cover it. I wasn’t a happy customer.Something fishy happening, a motor just don’t break after 3 months of me driving highway miles.I ended up picking the vehicle up and taking it somewhere else to get repaired.ME and MY FAMILY WILL NEVER PURCHASE A VEHICLE FROM MAC HAIK AGAIn.And I SURELY WILL NOT EVER DEAL WITH THE SERVICE DEPARTMENT.NOT A HAPPY CUSTOMER

Great people to work with. Every one was. Friendly they went as far as to look for any recalls for my vehicle and found a floor mat recall had one in stock and replaced it on the spot

Nice clean show room, salesmen polite and friendly. However wasnt able to close the deal on a vehicle.

Excellent customer service without any hassles. Give Shane Matthews a call if your are looking for a vehicle. Thanks guys!!!

Almost two hours for an oil change with only one vehicle ahead of me. Should really consider changing the name express lane because its definitely not that. Ill be changing it myself or going elsewhere from here on. Definitely not worth the wait.

Fast and friendly service department. In and out with oil change quickly?This is the windshield sticker they left... how did they know? 🤣🤣🤣

Reginald Garrett was very helpful in choosing a car

It was a very great experience. Handled with care. True professionals, thanks alot

The greatest! In Madison Tyrone and lashonda

****ATTEMPTED ONLINE PURCHASE**** When purchasing a vehicle online its nerve racking and it does not help to complicate the situation with unclear expectations. I have purchased numerous vehicles for myself and my business. Some experiences are super easy, up front, fast and accommodating. NOT HERE! All I did was try to communicate my expectations up front, cosmetic condition, mechanical condition and included optional equipment. And this was just to much for this dealer or at least the used car Manager Darryl. After being told how great of a communicator he was (not really), how much knowledge he possessed (very prideful) and how he had been in the car business for 30+ years (although I appreciate tenure its 2020 and cars are sold everyday online).Basically Mr Daryl could have sold a car instead he let his pride, MOUTH, and overall lack of respect for a potential customer ruin my experience. My opinion, maybe in person they are great but when asking for them to go the extra mile for an online customer, which is kind of standard considering the salesman is the customers eyes and ears when not in person, IT IS JUST TO MUCH TO ASK! Online buyers look elsewhere.**** Update to 1 STAR*****As you can see the dealer responded? Why I am not sure after I reached back out and gave them the opportunity for redemption and spoke with the General Manager he assured me someone would be in contact with me, what about my deposit ($1,000) they took and NEVER REFUNDED. He could have cared less about my experience. Fast forward to 3 weeks later I had to dispute the charge with my credit card company to receive a refund. UNBELIEVABLE, this has been the worst experience from start to finish.

Customer service was excellent also very nice and courtesy.

I have worked in sales since I was 20 and Mac Haik of Madison exemplified everything you should do. Redd went above and beyond expectations. He not only drove to their Jackson location to pick up my car but stayed two hours after the dealership closed to help me get what I wanted. They can keep doing what theyre doing because its the right recipe and its got a customer for life!

Great service and fast. Awesome Service reps!

Awesome Place! Awesome People. Special thanks to GSM Tyrone for taking care of me and giving us VIP Service!!!

I am highly upset with this dealership and DO NOT recommend buying a used vehicle from them. I bought a used truck and they were supposed to fix the things wrong with it, well they did not hold up their end of the deal. So not only do I have an expensive truck note, I have to fork out money to figure out what is causing the issues and more money to get it fixed. I wont EVER purchase from that dealership again and if I can help it, neither will any of my friends and family.

Very helpful people

When I come to get my vehicle serviced, I am always greeted by friendly staff and they make me feel like family. The service here is AWESOME...

To say that your staff is more than wonderful would be an understatement. Every single time I come in, I’m excited to greet them and the job gets done right the first time. My experience is always pleasant.

We purchased a 2016 Dodge Ram from them yesterday. Overall, it was the best car buying experience we have ever had. Our sales representative, Tiara, was great. She was very professional and friendly. They worked with us to reach the goals we had set for our purchase. The finance manager, Calvin, made the paperwork easy. It was our first time at Mak Haik Madison but it won’t be our last.

Great experience. Quick. And no hassle at all. The service reps were very courteous and made my experience easy. I definitely would return for all of my service needs.

I found a truck that I wanted to buy here, and went to look at it, but it was gone. One of the salesmen were very helpful and told me that they had let a gentleman use it that wanted to potentially buy it. He said that he wasn’t sure if it was actually being purchased or not, and that he would get back to me. He told me that if the guy did buy it, that they have a well connected network and could find me what I was looking for. A few days went buy and I was never contacted back. You’d think that if you were trying to spend 40 grand that someone would get back in touch with you.

1 review2 days agoDealing with this service department has been a joke. 7/22/19 I brought my car in because the air was not cooling and the AC system was making a whistling noise. $147.05 later, I was told that it was completely out of freon, but there was no leak. I did not proceed with refilling it on freon because as I told your service department, it makes no sense that its empty, but theres no leak. 4/09/20 I bring the car back to the service center for the SAME exact issue because at this point, its hot and I have 3 kids to drive around. Per Travis, the price for the freon has gone down so it wasnt going to cost as much. $228.24 later, the air blows cold and the whistling sound is gone. Per Stuart, there was still no leak to be found, but there was a dye put in it and would show the leak if I had to bring it back in. 5/18/20 I bring the car back in again. One of the first things that I told the service center was that the air starting making the same noise that it has been. Shortly after this, the car started shuddering and the check engine light came on. My invoice receipt states Customer states check engine light is on. $548.43 later, I have a new coil pack and the air was blowing very cold. Again I stated that it was making the whistling noise. Per Stuart, we have you all fixed up. 5/22/20 I call and talk to Travis because at this point, I am livid. The car is still whistling and starting to not blow as cool again. He states that he wants to make it right and to bring it on in. I drop it off. I get a call from Stuart today to let me know that it is my air condenser that needs to be replaced. $829 plus tax. Of course, I am not happy about this, and I let Stuart know. He says theyll eat the $124 and drop it to $704 plus tax. I told him to leave the car as is and that I would just pick it up. I have spent a total of $923.72 for the SAME issue that has yet to be fixed. I originally paid the diagnostic fee to find out the issue with my AC system. Apparently that didnt cover the service department looking at the entire system, just said its empty and theres no leak. This dealership has been nothing but a headache to deal with. This issue should have been found from the very beginning and fixed. At this point, I will take the car elsewhere to be fixed. However, the fact that I had to come in 4 times now due to the service department not thoroughly doing their job is completely unacceptable. I will not be back nor would I recommend anyone else to go.Upon picking my car up yesterday, we were told that they could not find my keys. The service department closes at 6 although the time before we were told it closed at 8. 15 minutes later of running around they finally find my keys to my car. My car was left unlocked in the parking lot. While it is my fault that I left my pistol under the seat of my car when I dropped it off, I still do not understand why it was removed from under the passenger seat and placed in plain sight on top of the passenger seat. I will say that Travis called back and left me a voicemail stating theyd fix my car for $550 plus tax. I didnt even bother to call them back.

Mike Barrett is a wonderful guy. He doesn’t give you the high pressure sales pitch. He is honest, calm and is there to answer your questions and stick with you through the whole buying process. He is responsive to texts and calls, and substantively responds to each question. The dealership staff, including Louis, the finance manager, is relaxed and does not pressure you. The sales manager wasn’t willing to deal on the price, but the vehicle was well-priced up front. The dealership was clean, almost sparse. I got the impression that it doesn’t get many customers, but it could have just been a slow period. Anyone interested in a GM or Chrysler vehicle should give this dealership (each are adjacent) a look to see if they can make you a deal. Find Mike Barrett, he won’t BS or pressure you.

I would never ever recommend this dealership for repairs. We took our Jeep in for repairs- it was still under warranty. We took it in on 2 separate occasions for the same issue, in which the staff said nothing was wrong. The minute our Jeep was out of warranty, they all of a sudden found almost $3000 worth of issues that were wrong with it. Do not trust them.

This was the first time Ive actually been to a dealership alone and purchased a vehicle. This was the best experience ever. My salesman Michael Barrett had nothing but patients with me for two months. His customer service is outstanding. I really enjoyed the dealers as a whole they all work together on making their customers feel comfortable. Thanks again!!!!!!

Its was quick service. Also the staff was super nice soon as you walk in the door .

The sale experience was good, but the service experience is the best i have ever experienced. The staff was great, especially Tammy. Appointment made quick. Gave a loaner to take home. They were very knowlegable and just downright good at what they do. This is now my preferred dealership and I live 65 miles away. Good job Mac Haik.

Great no line for service on your vehicle

Awesome customer service. Very accommodating. My service advisor Eric was so friendly. Fixed 2 recalls and put air in all four tires of my Ram truck and had me in and out of the service department in less than 45 minutes. Would definitely rec this dealership and will definitely be buying a car from them in the near future.

Quick service

The overall experience was stress free thanks to Michael Barrett. The disappointment was during the actual financial segment of the transition. As a Veteran, I am comfortable using Navy Federal and I expressed this desire several times, but was ignored. Then I was blasted with an astronomical interest rate inspire of having a credit score between 800-900. I honestly felt that deserved a better explanation of the current interest rates and why my choice was not an option. So in the end, I knew that Michael had worked to service me, soI finalized the deal, but with trepidation.

Service was courteous and polite. Gave me a ride home. Just felt the work done on my 2012 Town and Country was a little bit expensive. Changed thermostat and flushed coolant $600. Other then the price everything else was good.

Every time I’ve taken my truck here for routine work, I’ve ended up with a lost wheel lug cover. They offer to replace it, but they never actually get around to ordering the replacement parts.

Buying a car can be time consuming at best sometimes. At Mac Haik the entire staff were more considerate of our time. This was going to be my wifes new car. I was able to take the cars she was looking at to her work. She made a decision, j. Sartin discussed the terms. She spent less than 30 minutes in the office. The car prepped and ready to roll. Great Job!

ZERO STARS. If I was able to leave a review without stars, they wouldn’t even receive one!Normally when car shopping, your credit report is ran once and lien holders decide on if they want to finance you or not. This place though, Kyle ran mine and my spouse’s credit reports 7 times each to the point where both of our scores are significantly lower. This was certainly never authorized. It takes years for your credit to recover from too many inquiries. Mine and my spouse’s potential business, plus the business of everyone we know, will surely go elsewhere.

So friendly and helpful!!! They even checked it for any recalls. Found one. Thank you guys for everything and making my experience one to remember!! Ill be seeing yall for all my needs!

Madison location are nothing more than a bunch of crooks. They quoted me 521.00 dollars for an engine splash shield. They charged me 125.00 just to tie wrap the broken splash shield. The Jackson location quoted me a 125.00 for an engine splash shield. Stay away from Mac Haik Madison Travis and Stewart the service manager will rob you.

If it wasnt for JEREME KENNEBREW I would give them one star. I had been given a run around trying to purchase a vehicle from this place. No one would answer the phone or even give me a call back. I had to physically step into the dealership to get any kind of help and we Jereme was sent to us. Bless his heart. Because of him we were able to get exactly what we wanted.

I can say MacHik is a good dealership with a lot of potential and motivation. The salesman and the head man over the car dealership will help you with the best of they ability and make sure you are satisfied and like what you get. I can say THANKS Rev. W. Johnson for all the terrifying help and hard work he did cause without him I’ll still be in the position I’m in. But I will tell everybody and anybody choose MacHik they won’t let you down.

The service department is a complete circus.The manager Travis and service advisor Stewart truly do not care about their customers and their service. Their mechanics are clueless and their labor is extremely overpriced. GET A SECOND OPINION.

Everyone was very helpful. I will go back. It is nice to go in and everyone was so nice. One lady said we all could come eat thanksgiving dinner with her.

They were very very nice to us and I wont me a me something from them

Everybody was so polite and helpful. They made sure that I was comfortable with every step of the process. So relatable to my needs and wants. Definitely will recommend this dealership.

Awesome crew, detailed that NEW TRUCK

A Great place if anyone is in the business of purchasing a vehicle. Splendid customer service. They have a great team of workers there to help comfort you and guide you through the process.

Excellent Service

Very pleasant experience. All the associates are very nice and helpful. I highly recommend Mac Haik / Madison.

I really appreciate Mr. Eric Dawson and Mr. Jimmy Morgan thoroughly making sure our familys vechicle was rechecked after having a horrible experience at the Jackson location. I came in still having leaks from a previous transmission service at the Jackson dealership, which I doubted from day one was every done. We havent had a leak since they reserviced the vehicle.

Isaac and Sam Rushing along with Kyle did a great job taking care of my truck purchase.

Had a bad experience, cash in hand wouldnt sell me the car I came for, because they were holding it for someone that had not left a deposit. Over heard sales staff talking about it after blowing 2 hours of my day waiting on their deal to go through. Wont be back to this location but will continue to use their Flowood location, I have bought 11 cars from them and never an issue. I can say that the Madison location is beautiful and clean. They also have a very large unorganized inventory that you may have to walk a mile to look at a particular model. Their used car inventory is spread between front and back of store, so got a good workout in while looking at inventory. So 2 stars guys.

Took them 5 days to find a very minor repair that needed to be done on my car. (Literally took 5 mins to fix it) tried to charge me out of pocket even though I have a warranty.

Went in for my 1st oil change on 2018 Challenger and the service team was nice and excited to see me, they got me in and out very quickly

Eric Dawson the Service Manager was excellent. Very friendly and efficient. I was a new customer, Eric took the time to make me comfortable about using their dealership. Jeff the mechanic was kind and cordial. Explained my vechicle problem with me as well as with my husband. I would definitely used Mac Haiks Dodge service department In Gluckstadt again.

I went to get an oil change before work and it was quick and efficient. Highly recommend!

Great experience at MHaik. Mr.Foster explain every little detail to me about the Jeep. I absolutely love my new Jeep.

Friendly and courteous staff. They fixed my issue promptly and correct.

I just buy a dodge caravan van from them less than month, and buy 3 years warranty cost $3000 against any failure, my wife put diesel in the gas tank by mistake and drive it for 10 minutes intel the van stop.I tow it to them, the check on it after 4 days, they said it need fuel pump, spark plugs and clean the fuel system, which it will cost me $2000, and the warranty will not cover anything, I said okay, after 3 days I call to see when the van is ready, they said the van need new engine.

The lady that assisted me was awesome!!! Very smooth. I loves it

Best service and staff there salesman christy is the best the whole process was super easy and relaxing

I shoot the dealership commercials. Great staff. Great cars!

Mac Haik of Madison worked with me and help me get the truck I wanted where as another Mac Haik different location just wanted more money...Mac Hiak of Madison did a great job from the door!!

Excellent service with Pastor Jennings and Pastor stuckey. I will be coming back to see them again!! I survey them a 10

By far the worst experience iv ever had. I dropped my Jeep of for 6 days to get a side view mirror installed (just the glass) was told it was ready. When I showed up the glass hadn’t been installed. They charged me for the glass as well as installation. I went back to get the glass when they called, told me it would be no more than 5 minutes. 30 minutes later, they didn’t have time to instal the glass. I would rather drive to Jackson then waste my time here.

Mac haik always takes care of my cars the ppl are real nice and always happy to help with your need I own a 2017 Durango gt and the water pump was bad it took them a little while to get fix but I was happy they never gave up on trying Mac haik is the only place that can work on any of my cars

They got me out of there quick!!

Great group to work with! Make sure you visit with Mike Barrett for a great deal!

It was great every one was kind, Tamara great for your company.

Awsome all the way through, sales: Mr Henry, finance: Mr Madison, service: Ms Tammy, all great people and a pleasure to deal with. I live local and its great to have such a wonderful place to do business, thanks Mac Haik madison!!!!!!!!

This is the worst place I have ever brought a car from. They all are liers and the cars are easy to get but they all have a defect. The preacher they have there is even worst then the cars they are selling. I wouldnt recommend no one to go there.

Awesome dealership and if you need a new or used vehicle please come see Lawrence Porter!!!

On 12/21/2017, my brand new vehicle had a factory defect that when you turn the signal the windshield wipers turned on. Then on 03/08/2018 my 3 month old 2018 Ram caught on fire on my way home...On 03/08/2018 I notified the dealership and Tammy at MacHaik Madison told me to have it towed to MacHaik Madison. Tammy also said that MacHaik Madison would contact Chrysler on it, three days later I called FCR (Fiat Chrysler Automobiles) to get an update and Chrysler informed me they have not been contacted be MacHaik. I proceeded to file a warranty claim through FCR, and FCR would not repair the vehicle or replace vehicle. Then my insurance company(USAA) became involved, hired a fire inspector, the inspector proved cause of fire to be a faulty ignition box. USAA totaled the vehicle, and now MacHaik Madison is refusing to release the vehicle(salvage) because USAA wont pay the rediculas fees MacHaik Madison is charging for storage, teardown, and a rental they furnished (bill to machaik stated on bill). For a new dealership trying to make a name this is just sad. Wish I could give 0 starsPhotos are from the vehicle fire BUYER BEWAREDo not do buisness with these people or FCRFCR has put a (fire exclusion) in thier warranty and will not stand behind ANY vehicles they sell, my friends brand new jeep rubicon caught fire also....same story with his...RUN DONT WALK AWAY FROM FCR AND MACHAIK MADISON...10X better service at Machaik FloowoodTo the day of this post I’m still fighting this🙄

Lost truck from Hurricane Harvey. Purchased a truck through web sales at Mac Haik Madison. When truck was delivered it was a BAIT AND SWITCH. Truck delivered was not as advertised. To date they have not paid back all the money I paid out. Buyer Beware.

I go there to get my truck serviced

Very excited and surprised when Mike pulled this deal together. Thank Mike, Robert and Mike for taking the extra time to help me

Tammy makes sure my repairs are timely done correctly.

Great staff and awesome service!

Got my oil changed. Great people. But is expensive.

Very great customer service and knowledgeable mechanics..

Great guys! They will do well in the new location

A little impersonal, you will have to ask for help when you go.

Did a good job with my 2013 Dodge Challenger, had a a/c actuator to be replace, and there was a recalled on my vehicle also, which I didn’t know about, and they took care while it’s was already there in shop

Will never do business with this place. Salesman straight up lied to my face. Wish I could give less stars because they dont deserve 1.

They didnt seem to interested in helping me

Good place to go for ram diesel work

Outstanding

David and Chris are awesome!

Great people to deal with.

Frendly salesmen

Great, fast, efficient service.

Got approved for my close to dream car👌👌👌

Friendly fast service

Very efficient and courteous

Very professional

Quick service

Great service