I was so impressed with Joe Collins professionalism when we purchased our first car that we had to go back and he did not disappoint is at all! He worked with us for a great price that was fair and wonderful payments we could afford. If you are looking for a new or used car or truck, reach out to Joe and give him a chance. I assure you, the car searching you might be doing will be over. They have more than one location so he has a lot at his fingertips to assist you with.
I worked with Kelly and he was super helpful and informative. He listened to the specifications I wanted for the most part but was also able to make suggestions for things I hadnt even thought of. While I ended up getting a car elsewhere due to the fact that it was closer to home (Im in Minnesota), it took a lot for me to walk away from such good guest service. Kelly made himself available and transparent with everything that was going on!
We had the best experience working with Prostollo! Very knowledgeable and accommodating, they made the entire process of purchasing our vehicle so easy! I would highly recommend to anyone looking for their next vehicle!
We had a wonderful experience with Prostrollo Auto Mall. They made the entire process very simple and were very accommodating. I highly recommend them for your next auto purchase.
Great place and very friendly and polite staff will be back and hopefully theyll still have my wifes truck
Great experience and the staff is very friendly and helpful. I would recommend them to everyone!
Did a drive through to look at new trucks, did not see much.
Great at taking care of my needs with good deal! Also willing to help me get what I needed for my family when things got tuff! Thanks we enjoy our truck.
Have boughten and leased from Prostrollo Auto Mall multiple times. Always impressed with the services provided. Lee Threadgold Goldy each and every time gives us the answers we need, responds quickly to questions, and is fair and trustworthy. If you are looking for a hassle free approach to buying or leasing a vehicle, I would highly recommend Prostrollo Auto Mall in Madison.
Just purchased a used Ram truck from them and couldn’t be happier with the level of service I received from Karen. I purchased the vehicle without seeing it, so I bombarded her with requests and questions before pulling the trigger. She was responsive, detailed, considerate and helpful. I couldn’t be more thrilled with the vehicle and my experience with Prostrollo and Karen. Despite being 12 hours away they made me feel comfortable with the process and made the transaction fairly seamless. Thank you so much for your help in me getting my dream truck! Would definitely recommend anyone purchase a vehicle from them.
10/10 would come here again. Jonny does great work. Give him a raise!
We enjoyed our experience with Joe in the sales department. Friendly, low pressured, fair. We will be back when the time comes.
Prostrollos is a great place to do business. They are always ready and willing to help in anyway.Thanks for what you do!!
Kelly was very nice to work with and I had a great experience!
Kip in the service department has horrible customer service and talks down to you like you don’t know anything.
Just got a new Dodge Challenger from these guys and felt that I was treated honestly and very fairly throughout the whole process. The price on the car was very fair and the paperwork and delivery were handled very professionally and very friendly. John Draper, John Christensen, and Joe Collins all treated me with kindness and respect and I never felt anything other than genuine appreciation and honesty. I would definitely buy here again. I dont live in (or even close to) Madison. They made it worth the trip.
Had a such great experience. Such a great sales team....
Very friendly easy to deal with on my new Fusion
My pickup wasn’t running correctly at the start of an early morning trip and had to come to Prostrollo’s get it evaluated and they were able to diagnose and repair the problem with only a 2 hour delay in my trip. Able to complete my trip and stay on schedule! Great local dealer Nick and service department are great! Shop Local!
The best new car purchase experience Ive ever had. I wanted a new truck and had it narrowed down to two. Karen explained all of the features of the two trucks then we test drove both models. I told her exactly what features I wanted and she ordered the truck. Before I left the dealer, we had worked out trade values and bottom line cost - This only took about 2 hours total. At no point did I feel like I was being worn down or pressured into buying something I didnt want. 6 weeks later I got a phone call that my new truck was in. I came out, took a look at the truck and it was exactly what I wanted. Another 60 minutes to do the paperwork and trade in my old truck and I was on the road with my new truck! A big thank you to the Prostrollo team for making this the most hassle free and enjoyable vehicle purchase experience Ive ever had! After this experience, Ill never buy a vehicle anywhere else but Prostrollo.
My expectations for the used car buying experience are pretty simple. Treat me with respect, allow me the flexibility to conduct my own inspections, start at a reasonable price point, and simplify the transaction process. Prostrollo met and exceeded those expectations.We purchased a minivan from Prostrollo in Madison, SD on a snowy Wednesday in November 2014. We live in Kansas City and were visiting family in Sioux Falls for Thanksgiving. I talked to Prostrollo ahead of time to let them know I was coming. On the day we arrived, Prostrollo had the van ready to go, handed me the keys, and encouraged me to take as long as I needed. They even went as far as including the names of the previous local owners. We drove the van extensively, took it to a local mechanic for inspection, spoke with the previous owner, and most critically tested the DVD player (kid essential). After a couple hours, we returned to the dealer, negotiated the price, closed the transaction, and were on the road in about 30 minutes. While most people were still preparing for Black Friday, my shopping was done!Throughout the process, the folks at Prostrollo were friendly and professional. Prostrollo exemplifies small town, South Dakota values. When you start from a basis of mutual respect and genuine interest in other humans, a smooth transaction will follow. Despite the geographic distance, Prostrollo will be on my short list the next time I’m in the market for a vehicle.
I brought my 2016 jeep wrangler in back in November to have a miss and starting issue taken care of. I use my jeep for work and had it in multiple times, in January they had it for a week and didnt do anything at all to it I was told they were waiting to hear from jeep on what to do with it. I had already spent $1000, I was told things would be made right with me for all i spent and the issue not being resolved. I have yet to hear anything else.
Very good service, friendly people!!
Great service at affordable prices ! ! !
Outstanding dealer to do business with!Service is second to none, sales helps guide you instead of talking you into something and basically, the whole place is well worth the drive if you live away from Madison.Ive bought three vehicles from them and intend on doing business with them for life!
Great best place to buy a pickup or car
My salesman was great! Polite, easy to talk to and would go the extra mile. Then I got talking to the finance manager and he wanted to sell me insurance saying that my original insurance company wouldn’t offer but actually does. When I told him I didn’t want to buy his insurance he got very irritated and rude for the rest of my visit. Definitely 2 stars.
Mechanics do a good job they know what theyre doing the people up front I dont know if they do or not.
Great place to buy a car or truck. Customer service is second to none.
Needed an oil change. Appointment was on time and during service found an air cleaner that needed to be replaced. Great staff. Will return with other vehicle soon.
DO NOT GO HERE FOR WINDSHIELD REPLACEMENT. I went through mopar for my Jeep Wrangler, and they said this place is a gorilla glass dealer. On the phone they said yes they are, and that it retails at $700, but they get a discount and could install for $400. Not only did it take 7 hours to do ONE windshield, they lied about it being gorilla glass and used the excuse “I never told your daughter it was gorilla glass.” Yet a regular mopar windshield retails for $250. So explain how you gave me the ball park of 700 for it?
Found a truck in Brookings but went to Postrollos on a recommendation. Found a really great truck (or so we thought) for $3000 less. They were really nice and anxious to sell. Four days later we needed to take the truck in to be fixed. $4000 later, we are still finding a little bit here and there that is wrong with the truck. We were told to drive three hours there to have it looked at because they didnt trust the place we took it to. We took it to a local trusted dealer. This would have meant driving three hours to drop it off, drive home in a rental, come back in a few days just to pick it up. From a place that couldnt do a proper inspection. THEY are the ones we dont trust. They told my husband they cant check everything on every car. Really? Thats how you sell cars? Highly recommended my foot. Goody bag? Yeah, that all went in the trash - I will not support their business.
Excellent, helpful sales and service staff! I have purchased 20+ vehicles over the last 8 years from Prostrollo Auto Mall and they take terrific care of their customers. Prostrollos cares about you and your satisfaction after you leave the dealership, as well.
My son brought his car in to get a quote for service. He did not authorize any work. They did not do anything to the car. They did not mention a fee before he left the car. They didnt even mention it when he picked the car up. But they still sent him a bill for labor. This type of underhand, sneaky behavior is not what I would expect from a reputable company dealing with locals. Do not trust these people with your vehicle.
Just bought a used Tahoe from Prostrollos. Very welcoming staff, easy to work with, and a no pressure environment. When we arrived to test drive, Goldy had the vehicle cleaned, pulled up to the door, and warmed up for our test drive. No pressure, let us test drive for as long as we needed. Was able to have a very casual conversation without being pressured into a sale. I would highly recommend Prostrollos and Goldy as a salesman. They will stand by their vehicles after the sale too. We will definitely use them again.
Very good service.
The service department is awesome. My son just started attending DSU from Arizona. He had an electrical problem with his car and called me in Az. Not knowing anyone in Madison I called Prostrollo and spoke to Kip. He was awesome. They picked up my sons car at the college, took it back to the shop, and fixed the problem for half the price I was expecting. Being so far from my son, I am very grateful for their help and service.
Sales department is ok to work with, however I would not ever use either service department ever again. It took 4 days to replace a tire pressure sensor on my Jeep. I was told it would take 20 minutes. The Lincoln service department tried to sell me new tires when the current tires had about 3,000 miles on them. Lincoln service is very poor in comparison to other Lincoln garages.
Very helpful and I feel that the service was very goodThanks again for your time I look forward too having work done in the future when needed.
Got my new car through here and was pretty painless
A great place to bring your car very courteous people very efficient on getting the work done and they dont try to sell you everything in the store
Great service quick and a great place to buy a car
Very helpful and followed up to make sure everything was working fine
Excellent service you can count on and trust.
Barry Klapperich is one of the nicest sales representatives Ive ever met. Hes always done my family right in buying and trading cars
Their sales and service departments always do their best to keep us happy in our vehicles.
Not friendly. Did not really try to earn our business at all. We will be definitely be vehicle shopping elsewhere.
Bought a truck that never should have been on the lot never lasted 30 days over heated refused to refund full amount we paid for it gave us trade in value which on a another truck was told we got to make money will not be auto shopping there again
Salesman that dont listen to what you want. Be wary.
Just bought a car from these guys. Yes the price was reduced. For me it was a big buy so even though I wasnt getting a showroom buy I would have liked to have been treated as such. I showed up to look at vehicle and fell in love with the car. I told the salesman that I would take it, but needed to get a loan from my bank. He said he could do a soft hold, but if someone walked in to buy it her still would have to sell it to them. I noticed it had a 30 day warranty on it. I told him that was awesome made me feel secure in my buy. Quickly he told me that wont come with my car because they gave me a deal. A few days later I put some cash down to hold it because I worried it would not be held. I went to pick up my car signed papers (even the warranty one) thought they had a change of heart. No hoorah or anything exciting. Wait I did get a goodie bag (ballcap, oven mitt, cutting board, a lazer, and some paper-all sporting there logo) In fact the salesman was out and some other guy did the work. I felt I was just an easy sell...I found the car, I called the dealer, I drove there, I gave them my cash. No need even for a salesman! My car has a very minor issue that should have been caught in a 24 point inspection. And they wont fix it because no warranty. But even if I did he said would cost more than a mom and pop garage. My frustration is why it wasnt caught in the first place. And what else wasnt caught? Time will tell. Overall I am happy with my car, but extremely unhappy with the customer service.
Car was vacuumed and windows cleaned and service was explained very well
Slow service, failed to complete repair, didnt change oil filter while servicing..
I would not buy my vehicles anywhere else!
Best place around to buy a vehicle!
Great!
The service is good, however, the vehicle I have is a head ache.
Very helpful and friendly people
Always excellent service.
Salesman didnt bug us, until we were ready
Bad customer service and most vehicles are over priced.
Great service and fast
Friendly staff.
Great service
Great place
Has everything
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