Love the car I ultimately was able to purchase, but what a journey! There is absolutely no verbal communication with the local dealer/store. All interaction is either via the internet and email or through the national call center, who then communicates with the local store on your behalf. We live over an hour from the store so too long a commute to try to do in person.Very frustrating, but in the end worth it.

I purchased an SUV recently from CarMax Madison and have been impressed throughout the entire process. Scheduling the 24 hour test drive was easy and they let me swap out cars when I didnt like the first one. When I decided to purchase, Santos and Emily made the process smooth and easy -- and even stayed past closing to make sure everything was completed properly. Santos and Emily made the car buying experience great and took their time explaining everything to me.After buying my car, I noticed that it needed a quick alignment. Thankfully I was able to call CarMax Madison and they scheduled me an appointment at a nearby mechanic and covered the repair costs under my limited warranty. Im super impressed and highly recommend CarMax Madison!

Good experience! What was really impressive is that the appraisal came back at what the guy who texted me said it would -- it seemed too easy, I thought there must be a catch. It did take quite a while but they warned me about this. I just dont understand why it needs to take that long. Anyway, there was no catch, I walked out with a check for exactly the amount I was promised by text, no service fee even!

Emily you Rock!! I was having trouble and ready to take my business somewhere else but you made everything worth it! The process was easy and well explained. Each vehicle was shipped on schedule and my 24 hour test drive was a breeze. So happy with our purchase so far. Thanks again Emily. Rebecca was also very polite, thank you.

Since I was driving from 2.5 hours away, I really read the fine print and made sure I had all of my information ready when I got there. They found nothing wrong with my vehicle so the Internet Offer stayed the same. That may not be the norm, but my vehicle was in excellent condition, fully loaded and had low miles. For me it was an exceptional process and the internet offer beat the low ball offers in my local area. Only reason for 4 stars is it could have gone faster had they not had a trainee at the time. Still they all did great.

Good experience, able to sell our car (without trade). Got an appraisal, which was good for 1 week. We were able to get a good price. They cut us a check and we were on our way...

I’m 52, best experience to date buying or selling a vehicle. No hassle!

Overall it was good. Experienced some difficulty in getting appointments to discuss my purchase .

It was super easy. They made a great online offer and that is exactly what they gave me when I showed up. Had to pay off a loan and they handled that super well. All in, it was a great experience!

I came in looking to get an appraisal and possible trade for my Nissan LEAF after already dealing with failed transaction with Carvana for over a month and was feeling nervous about having a similar experience. Im so pleased to say that CarMax did NOT repeat that bad experience and instead I had a complete opposite and positive one! Unfortunately, the vehicle we were looking for wasnt available on the lot, but the offer on my vehicle came through within 20 minutes of leaving the store and it was unbeatable by any we had so far. The local dealerships were unable to match this or even negotiate at all with their prices. We accepted this offer, but purchased a car from a local dealership. Came back 2 day later (Carmax offer was good for 7 days and we came in on a Saturday when our loan holder was not available) and within an hour, I had a check in hand. Every single person/employee I dealt with was friendly and professional. Even those convos that I overheard while waiting were patient and friendly. I was really impressed with Carmax and their employees. Im really appreciative of them for working during this hard time and still being positive and friendly and theyve restored my faith in car sales! Dont waffle, just go to CarMax!!

Not much to say. National chain, local office.

Bad service, i was told I was approved with one amount on my down payment and nothing would change that all i needed to do is go to the dealership and do the paperwork and the car was mine, and they even make me pay shipping fees, as soon i get there to get my car that they already told me i was approved to pick it up, everything change, they told me they didnt knew about it and the had to start all over and then they raised my down payment by a lot, the say something over by phone but in person everything change, i don’t recommend this dealership to no one, and the prizes are way up to when you get there, the online price is not what it really is, dont waste your time going here

This is my third vehicle purchase with CarMax and my second for my wife. I can confidently say that I will continue to use them for my future purchases.CarMax has done a great job to optimize the entire process, making it smooth and low stress to find the right vehicle across their national network of locations all the way to the trade in of a vehicle to financing the new vehicle.It is a pleasant and efficient customer experience from beginning to end.

Dave and Kelly were great and friendly. They made my transaction and exchange smooth!

Great Experience! We have sold and now bought a car from CarMax. The process was very smooth and done quickly. We did our pre approval a head of time which was very helpful. Everyone involved with out purchase was very professional and helpful. Would use CarMax again if needed.

They were fairly prompt and prepared during the whole process. Because it was late in the day we did have to come back the next morning to finish the sale. The price quoted was what we sold it for.

Carmax respected the online quote I got from them earlier. Everything was fast and easy. Staff were professionals. Best car dealership experience I ever had!

I was a new customer to the CarMax experience. I really enjoyed the process and care the staff showed. Very friendly and helpful. Thanks!

Best experience I have ever had with selling a car. I was skeptical going in, but the people were friendly, professional, and efficient.I received a generous offer (exactly what the online quote said they would offer). I was in and out with a check in my hand in about one hour.I will definitely go back.

I got my offer online ahead of time and made my appointment to sell my car and I still spent over 2.5 hours at the dealership. I was assigned a sales person who clearly was not ready to be making sales on their own. He had to ask for the managers help several times to the point where the manager should have just stuck around to help him finish the sale. Very sad to see a manager let their staff struggle and act inconvenienced when they ask for help. Not to mention I was the last and only customer there. I was asked if I wanted to buy my new car through them and after this experience... absolutely not. I will definitely not be returning to this location.

Amazing experience! I believe the guy we were dealing with was named Carl, and he was FANTASTIC. Smooth transaction from trading in to buying the new vehicle. I would definitely buy and sell with them again!

We were to have the window tinting checked, a service order was written for it at purchase! I stopped at store one week ago and left a message for windows check, no response as of today! The sales person and I agreed the tint was too dark by Wisconsin law standards! He said Carmax would make it right! When!!!!! They do not respond yet! What are my options! I can get it removed locally, would Carmax pay $150 for that work? Thanks

Zerita was very helpful and I am getting the vehicle that I wanted. It took some time to process, but I feel that it was easy on me and everything was completed in our call. I will receive payment details prior to closing and the payment and pickup should be easy as well. Thank you Zerita and CarMax!

I have been extremely pleased with the entire process of purchasing the vehicle (which I love). More than the purchasing process itself was the customer service post-sale which has been stellar and a bit of a surprise given the poor state of most customer service these days.First, there was no pressure at all to buy and the process was clear and unrushed.Next, after I bought the car, I noticed a small chip in the windshield and some very small scratches in the back by the trunk. They took pictures and said it would be handled so Safelite came out to the house and fixed the chip and the scratches were buffed out and spot-painted.While I was there, I mentioned to the service person that, in certain sunlight views, there seemed to be some spots within the windshield that were distracting. Not a big deal at all 90% of the time but I asked about them. He looked at it, agreed with me and did research with Mazda. He found out that they had some air bubbles in some model windshields but my ca did not qualify for Mazda recall and fix. He then said that CarMax was going to pay for it to get completely replaced which I hadn’t even asked for. His attitude and the quick resolution to my satisfaction is a story I have now told to everyone I know.Thank you, CarMax, for a fun process a and awesome customer service. I will be back.

Very disappointed with my recent visit. Everything seemed very transactional. The staff seemed friendly at first during the test drive experience but as soon as we went in to start the buying process, there was a big shift in energy and lack of attention. I also felt that as a minority, there was even less of an effort to establish a relationship and less effort to provide attention versus a non-minority couple that had arrived at exactly the same time and seemed to be getting exceptional service.This was my first visit, and I was ready to be a loyal customer, but needless to say, I walked out without a purchase and will not be returning.

This was the 2nd Nissan Sentra from CarMax, great service and I love my car!!

Very clean, quiet, and well organized place. Pleasantly surprised on how friendly everyone was and how wonderful we were treated.

Originally order a Range Rover. Waiter 3 weeks for it to come in even though they told me it’d take 7 days. Was never contacted on why it was delayed. Finally after being lied to by customer service for a week I went in to the actual store for answers. Apparently they lost the title and couldn’t sell the car without it. I decided to get a Mercedes instead which I loved. What I didn’t love was the consistent smart comments by the sales person about him being shocked I could afford it on my own. Or how he was annoyed with my father inspecting the car before I purchased. I love my car and I got it for a great price. But aside from the manager the customer service is terrible. Associate told me I couldn’t get a remote start installed to my 2017 c300 Benz. When really I just needed to download the app and activate it from my phone.

Our third experience purchasing a vehicle from Emily and CarMax was exactly what we expected, friendly, fast, and no issues. Well be back for # 4.

The associates were all very professional. No pressure. A very good experience. When I buy my next car, it will be from carmax.

I schedule an appointment and was told they are busy and I still have a 40+ min wait. I understand being behind those scheduled ahead but was put behind walk ups as well. Kind of negates the purpose... Good luck

Nice place and people but there buy a car dealis not a good deal for the car seller. Bet you will get a 75% offer in store from the online offer. Think they could use a better system to honestlybuy your car.

Processing was terribly slow. Myself and about 4 other customers were trying to purchase vehicles, I believe we were there approx 3 hours for a transaction that was all put together before I arrived. Staff fumbled with the printers and appeared to need assistance from the manager with several steps in the process. Salesperson left us alone at least 10 times for 10-15 minutes at a time. Not sure where or what he was doing. Everyone buying a vehicle at that time seemed miserable with the process.Overall it made a 5 star experience in Schaumberg IL go down to a 1 star experience in Madison WI. Staff in Madison need training on how to process the paperwork efficiently. Perhaps it should take 3 hours to process the paperwork to buy a car? I had all my documents copied and ready when I arrived but it didnt seem to matter. I was told maybe 30 minutes to finish the paperwork once I arrived as I had gone through most of the Contactless process beforehand.

Easy online questionnaire to fill out. Offer made by CARMAX. Appointment scheduled and completed in a timely manner. Highly recommend.

This was honestly the best experience I have had buying a vehicle. The staff were wonderful. Gabe is extremely down to earth and not pushy at all. Not even 2 days later, I found a better vehicle, with more features I wanted. I had it shipped for free. Since I had just gotten the loan, when I tried to get a different one, the same loan company denied me and the other offers were way out of my price range. I was about to just say forget it and keep my original vehicle, but one of the managers got on the phone with my current loan office and explained to them that I was only transferring the vehicle to a different one, not buying another. He was able to get the loan manually pushed through, with the same offer as I had at first. I highly recommend this Madison location. They really do go above and beyond. They also definitely honor their 30 day money back guarantee. I know I am a lot happier with my 2nd vehicle and more features, then being stuck with the basic one I settled for at first.

DO NOT get the Car Max Extended Warranty they will literally try everything in their power not to help you. My Buick Regal has been broken for over 10 months that I purchased from here. When your engine breaks down they will wait months to get you another one then give you one with no paperwork and from a junk yard. WHAT A JOKE

Hands down the best experience I had buying a car I will buy again again in the future from CarMax Madison!!! Thank you to Mark, Lucas and the rest of the team for all being so helpful!!!

I started the process by getting an offer online for selling my my car. I then made an appointment at CarMax to confirm it. The staff were professional and friendly. Once my offer was confirmed, I was in and out in about an hour with a check in hand. Painless experience. Great way to sell your car in my opinion.

I went to three dealerships to compare offers to sell my car, CarMax offered me $2,100 & $2,600 more for my car than the other two. Not to mention the interaction with Stephanie was great. She was friendly and knowledgeable. Selling my car to them (even though I didnt buy my new car there) was quick and easy. Overall a great experience.

Carmax got me the car I wanted. Any other dealership tried to tell me what care was right for me. I really like how easy it was and how I was able to do most things online.

The amount we received for selling our car was what we were quoted online so we were happy with that. The information of what documentation needed was good. The only complaint was the amount of time. We had made an appointment but had to wait a half hour before we began the transaction. Otherwise it was pretty good.

A lack of organization killed one deal then created a long delay in a second. The total reliance of CarMax on their computer system is inexcusable and nearly killed the second deal as well (their computer system went down). But it was the people that work at the Madison, Wisconsin CarMax that saved the day.

Called in advance and had to wait 90 minutes to be helped. By then my bank had closed. Nice lady helped, got my info to pictures you can stop in tomorrow and we will have paperwork ready and my manager will let you in before the store opens. I had to wait til 5 minutes after open to be let in so a 15 minute wait. No paperwork ready. No customer notes. Manager had no clue. And the sales representative I worked with this very last time after 3 days of back and forth was amazing and friendly and hes only been there for 2 months. Imagine being vastly out performed by the new guy when you refer to yourself as Im Practically a manager yet all you achieve is false promises and long waits.I would gladly give you a 0 star

Fast, Honest, and very fair ! In fact - when selling my car - I received more $$ upon sale than my online quote !!!

It was a great experience with the folks at Carmax. Very relaxed and no pressure. Thoroughly enjoyable.

Our sales person, Joel, was very friendly and detailed. Car max matched the purchase price offered online. Joel took down all of the specifics to the sale, including sending the title change to the out of state owner and getting her approval to cut and send the check to us. Unfortunately, the process fell apart when it went to the business office - title put to the side for two days, check made out incorrectly - and I’m still trying to get through to the business office this morning to get it fixed. So it’s probably a great experience if you don’t need anything special.

Right side front passenger tires had terrible hole marks in them. Air pressure light was on but was told I just need to put air in my tires. Didnt effect driving but by the time I got home and aired them up I saw the holes and tpms lights still were on.

All in all it was a great experience. There was a little problem with getting my bank draft deposited, but the Business Office was right on top of it. I would highly recommend using CarMax to sell your car.

Great people make a great place, and CarMax has boat loads of them. I have been a customer for well over a decade. CarMax has the winning formula when it comes to customer retention.

Very professional. No pressure sales. Transparent and honest. Easy to work with. It was my best car buy experience to date!

Was somewhat satisfied with my experience Took an extremely long time to purchase the vehicle. (over 3 hours) Not a very good job of detailing before I received the car. Found a cigarette butt near the counsel after I did a walk through at home. Not sure how anyone could miss it. They also broke my license plate holder while going through the car wash.. I expected a call back from the company to see if everything was alright within a couple of days. Never happened. That was a first for me when buying a car. Might consider buying another vehicle from them, but only after checking out the competition.

Absolutely the worse customer service have ever seen. Not one person communicates with each other had to go through the process 3 times and on the forth time they asked all the same things with yet again another salespersonTook so many trips and they still haven’t started the paperwork

We love the car and love the service ty for everything .

I went to Carmax after receiving a quote online to sell my car. When I got to Carmax I was hesitant about how my visit would go. Before walking in I realized that they were very busy. Chuck greeted us right away (most likely with a smile behind his mask) and helped us with the process. He assessed my vehicle and walked us through every step. He was very kind, helpful, and a pleasure to work with. The experience I had was great and way better than I expected. I recommend visiting Chuck at Carmax with when it is time to trade, sell, or buy your next vehicle.

The operation they have setup to sell your vehicle is incredible, so easy and seamless! The facility is clean and the staff that I met with were all extremely kind and helpful! Highly recommend!

First time going to carmax to sell and buy a car I was pleased on how much they offered for my car to trade in and buying my new car was good wasnt disappointed.

Got a great offer for my car. Left with a check in hand, same offer as online! Great, professional experience with everyone there.

Please make sure they do a thorough inspection of the vehicle you were looking to purchase. I’m now stuck with a vehicle that had way too many issues when I received it. When I tried to tell them about it I was told that it’s just the car adjusting which was a load of bull. Turns out I had a bad axel, 2 tires that had holes in them, as well as a bad fuel injector. I had to talk to three different managers and the general manager before they’d take a look at it. The only reason I gave 2 stars is because the gm made sure they paid for the repairs. By the way this was vehicle number two. The original vehicle I purchased had issues as well

It was the best selling experience EVER!!! Fast, and the staff was so wonderful!!! Gave us the full amount on the offer!

I don’t know where to begin. Let’s just say I’ve been going through issues with this place for about 2 months now. Financing was done all wrong. Staff not very knowledgeable. It’s just been a mess. Only reason I kept the vehicle is because it’s the one I really want. If I ever shop here again, I’ll have my own financing when I walk through the door.

The process of selling my car was fast and easy, no surprises. Carmax honored the online price they quoted me, and their people were friendly and efficient.

Excellent sales and customer service. Great price, shipped from 200 miles no change. Went in at 8pm left at 9pm all done, license plates on registered with DMV you name it. Next day I got an email with all the info to connect my account to the GM warranty from Carmax, what could be better. Excellent!!!!

Wonderful experience! Everyone I talked to and dealt with was extremely kind and polite. I went in hoping to get enough for my car To pay off the lein holder, after about 15 minutes they came back with an offer that was more than I had hoped for. My lien holder got paid off and I walked away with extra money in hand. I am very pleased and will return in the future!

Car Max sold me a 2017 Nissan Altima. I have had the car less than a year, and only drive to and from work on the highway, which is 90% of the miles. The back right tire leaks when its warm out. I bought this car in late September, so did not know until it warmed up. A loud annoying rattling sound started when I start the car within 2 months of buying the car. Now, the car is overheating, and has cost hundreds of dollars in repairs. Car Max will not do anything to fix this. The A/C unit does not work, im guessing this has to do with the overheating. I will never be buying a car from them again. I will also be telling anyone I see looking for a new car to not buy from Car Max.

Quick and easy process. The online quote was EXACTLY what we were offered. This is our first experience with CARMAX and driving from over an hour away had my wife and I worried we would get a large online offer and the get nickel and dimed once in the doors.The staff was very friendly and the process extremely streamlined. I would definitely recommend at least giving CarMax a look!

If I could give these guys 100 stars I would. They are so friendly and helpful, they see a problem and fix it immediately. They are also very COVID conscious! Highly recommend

Hassle Free. I heard they gave lower than desirable offers. But then i had decided i would give it a shot. They gave me exactly what i had hoped for; what i thought was fair. I expected less but got a good fair price.Walked away 15 minutes later with a check. They did all the work for me.

We signed up for curbside service due to the pandemic. We uploaded our do a and were told that all we would have to do is take the rest drive, sign the papers, pay the down payment and go.Didnt happen that way. We ended up having to come in and had to resubmit our docs FIVE times. We were there for 3 hours. The agent that worked with us was very new and you could tell he wasnt fully trained.Love the car but this was not a good experience.

This place has been a joke! From the first appointment waiting 45 minutes to be seen after our appt time, then the rep rejected our application for final paperwork (which they had not previewed before our appointment) due to a clerical error. We filled a whole new application that night to correct the address by adding an apt letter, and they tried to UP our down payment and our interest rate! After hour on the phone, in the lobby, the banks closed so, they will attempt to honor our deal tomorrow we are told-They offered to let us drive the vehicle home under a 24 test drive and were assured we could pick up the next day. Well after another decade of waiting, the rep finally comes out after they’ve closed their doors and tells us the gas tank is leaking! At that time, we went home disappointed but were told the vehicle would be sent to BMW for repair. We waited a week. Call to schedule the pick up, and make the appt. they called right before the appt to tell us the car won’t run now and they have to send it back to BMW! Wow. Mind blown at this point. We wait almost two full weeks, get a call the car is ready. Call on Wednesday and inform Carmax we will be coming in at 6:30 to pick up. We get here and no one is expecting us, no one can see us! No one even knows our damn names. Rather than be turned away, again, at this point I’ve made our disgust apparent to Chuck, who is no less than annoyed by us and giving no care to our experience. Still we sit here, an hour later, 7:30, hoping to take our car home by 8 when they close. Also, did I mention we paid upfront to have this car shipped here to Madison from Carmax in Chicago? How these people do any business is beyond me. I know we should leave, but my bf has had his credit run twice here now and just wants this experience to be over. Wish I could give them a zero.

I wanted to sell my truck. Carmax made it super easy and I got a really good price for it. Fast, efficient and pleasant experience!!!

I was humiliated and I feel as if I was discriminated against. It was multiple offensive things that happened yesterday. But I was approved through the bank.When we were about to finish things up Emily stated that her manger ( I watched he never picked phone up) called the bank and it didn’t fall through because I’m receiving weekly benefits from my employer but because I was injured the bank doesn’t accept “disability” which isn’t what I receive!!!! But it would’ve been understandable. but I contacted the bank and they don’t have any knowledge of this information and they’ve escalated this matter

A truly terrific experience! I have recommended CarMax to several friends who are looking to get another vehicle. We love the vehicle we purchased, and we were so pleased with the service and TLC we received during the purchase. CarMax ROCKS!

I found the company is very honest about what they say and promise. The staff is great and the place very organized and clean.

Friendly staff that was very helpful while I was buying a car. There were no hidden prices or snags in the process. The prices may be a bit higher than some other places, but so is the quality of the vehicles, and they are pretty up-front about everything on their website. Buying a car is never really fun but hey made it as painless and easy as possible.

By far and away, our most convenient car buying experience ever! Got a vehicle shipped from Chicago for free. Friendly, fast, and efficient. Emily really makes the place shine! She was so friendly and prepared. What a great place to buy a vehicle!

Wait on phone time excessive and got cut off twice after holding forever. In store experience was much better other than it takes more time than expected.

I got a quote on line, sent to my email and they honored the quote at my appointment. I really thought I would have to haggle. Everything thing went great.

I love CarMax. From the great deal I got on my car when I bought it in Kenosha to the flawless service Ive recieved from the service team here in Madison. Ill be looking to buy another car to replace my wifes car soon and CarMax is one of the first places well start our search.The service waiting area is bright, has lots of windows, and is always clean. The staff are the friendliest too explaining everyting

Wonderful experience from start to finish selling a car. I won’t go to a traditional dealership again without checking with CarMax first.

They made an reasonable offer on a vehicle I was selling for another party and Mark the business manager expedited the legal paperwork for me. A very positive experience.

First, being able to search online, nationwide, for the car I wanted, rather than lot by lot at local dealerships, was a huge improvement on the old dealership business model. This is also true for the simple, upfront pricing method CarMax uses - no worries about being taken advantage of (which is especially concerning for women), or finding unreported problems with the car, or discovering hidden fees. The transport cost for the car I chose was reasonable. I wish it hadnt taken so long (2 weeks), but I blame COVID-19, not CarMax, for that. Everyone I worked with along the way was helpful - the person who expedited the transfer, the people at the local CarMax shop where I made the purchase. It went seamlessly, and the car is exactly what I wanted.

This Carmax is the worst. I did all my paperwork and financing online and over the phone for curbside. It’s was 90% done and had to do it all over again with the store to be told “we have regretted to inform you and can’t do business with you” this is after 2 weeks of the run around and getting the car to Carmax in Madison. Thankfully I caught on yesterday and started a process somewhere else. My advice don’t deal with Carmax unless you’re selling a vehicle.

Very good customer service. The entire visit was great all around. The staff was professional and very friendly. They made the car buying process a lot less stressful.

Very easy to get quote for selling a car. The staff was kind, caring and tried hard to get us in and out to accommodate our schedules.

It would be nice if you could brouse the lot in your car but its not accessible because its all fenced in. Im disabled and cant be on my feet for an extended period of time.

Drove to Madison today to sell my car. I was difficult based on that my dad was on the title and not me. That being said the whole carmax team was incredibly helpful in getting all the paperwork figured out. Emma was very nice and helpful. Such a great car selling experience.

I was connected to CarMax while researching the trade-in value of my Volvo S-80. I was asked to enter my cars VIN then would receive a CarMax offer to purchase my car. It was easy to set up an appointment to confirm the trade in value at the Madison CarMax dealership. The offer was good for 7 days. I had a check in my hands that day! Everyone at the dealership was friendly.

2017 Genesis G80. Great car at a fair price. Super fast, easy, no pressure buying experience. I had my own financing arranged, but agreed to look at theirs. It was very competitive. In and out in less than 2 hours!

After talking to a very nice person online and got approved for our loan. We found a SUV we liked online and they were going to have it shipped to the Madison location for us. They said it would be a week but it actually came early on a Friday. We show up to the dealership and we are looking at the vehicle only to be told they cant find the title. We also found a scratch on the back hatch of the vehicle that wasnt there in the pictures. They said they would look into getting the title and taking care of the scratch and call us back on Monday. Monday came and went. Tuesday came and went and heard nothing. I called on Wed and they still had no clue what was going on. They said they would call back it a little bit with an update. Nothing the rest of the day. The manager calls on Thursday to apologize and would back to us about the vehicle. He calls us back and says they would give us a bottle of touch up paint for the large scratch and we could come in next week for the car. I was not satisfied with that answer and hung up and we found and even better vehicle for the same price and another dealership. The customer service is atrocious at this dealership. Will never go there again and will not recommend them to anyone.

Very easy and excellent experience.

Great experience. We wanted to trade in 2 cars and started at Carmax. The staff here are incredible! One car was valued more that the dealership was going to offer and one was less. We were amazed at the process, super easy and efficient.

What we liked: confidence that our car had undergone a rigid inspection and detailing, the no hassle, no pressure sales method, the lack of game playing, the full week to decide if we wanted to purchase or not, the total lack of fear about having made a hasty or wrong decision, the FULL WEEK AFTER PURCHASE to own, drive, and be sure we wanted to keep the car, knowing we could return it with a FULL REFUND if we decided we did not want it.The only downside -- our particular salesperson did not inform herself about the features of our car. We had to ask others and do our own research. Still...I would go back. We did our own research and are very happy with our purchase.

Friendly staff, efficient and very fast process, very fair price.

Long story short... I got approved for a car I liked but it needed to be shipped from less than 200 miles away. Okay at that point. I called a few days later and was told it should arrive the following Monday. I called Monday, it should be here today maybe it wasn’t checked in yet. After 25 minutes of talking to the call center and being on hold, I finally talked to a person locally. And this is where it went bad... Not only was the car never transferred it was no longer available and the person I was talking to seemed to care less and had no solution for me other than to ship a different vehicle after it’s been a week already. I never got to talk to the sales person, Emily Paulino, who just totally messed up this birthday present to myself. Nobody took responsibility and I’m sure no one will be held accountable. Very disappointing experience. 😔😔

Emily did a perfect job walking me through the entire process!

I would like to give 0 if I could. They are working so slowly. I chose a car, and would like to buy it right now, then they told us they were doing inspections. After that, they said they were checking the title. We have been waiting for 10 days, and still not able to buy it yet. I decide to buy a similar car from another dealer who works faster. Carmax seems like, they dont want to do business with us.

We are on our second visit. We waited for over an hour as they goofed up our appt time and never got to talk with anyone. Tonight our appt was not in the system either. Still waiting after 50 minutes with no explanation.

They were very attentive and answered all questions. They assisted me in looking for financing, discussed other items at my appointment. I would highly suggest anyone looking for a vehicle to go to CarMax. I had a great experience.

Awesome staff and customer service

This was my recording studio’s first company vehicle purchase, and we needed a bit of guidance through the process. CarMax’s associates were extremely patient and helpful throughout. Also, they do NOT make you endure the inane process of, “Let me go talk to my manager”, followed by the sales rep disappearing for 20 minutes. This is a great, hassle-free way to buy a vehicle.