Kens in Macon has had my wifes Slingshot for 3 weeks for what I deem as a simple phase 1 audio upgrade. After a simple conversation with the owner Mike Jones, problem solved. And my wife is able to get her 50th birthday present back home today (4.27.21). Im very happy with the way things turned out. Thanks Mike for your concern in this matter and I wish Kens Audio the best. You havent lost us as a customer. We will be back!

Kens has done what so many talk about but never follow through. Kurt told me that he would call me today with the availability of a very popular Rockford fosgate sound system upgrade for my 2020 Street Glide. With Covid availability is slim to none...A hour after I left there he called me with the system in the store with even a picture to prove it! Thats a man of his word, someone you can trust . I will follow up with review of the system after installation...Following up with the review after installation:Well, lets just say Im speechless!!!!Crystal clear sound.... the tuning wasImpeccably done! Everything was done so professionally! No wireing nightmare!You know Kens has been in Macon sense 1978. Yes Im that old... lol Many has came and gone. The professional work they do is exactly 💯 %Thats why they are still around!!!!Thanks Again to the gang at Kens for the great job done! Oh yeah, all you Harley owners thats looking to get tunes on your bike, this is the place!! Mine looks factory done & Loud as hell!THANKS, KENS now I Rock!!

Customer service is outstanding. Austin took the time to answer all my questions, and made sure I left satisfied. Very happy with the end result.

Kirk resolved my issues perfectly and my truck ROCKS now! Thanks tons for making things right! The camaro might just have to be next!

We have the BEST neighborhood cameras from Ken’s. They made the whole initial process a piece of cake. Kurt and the Ken’s team ordered, installed, setup the Wifi access and trained us on the app. Access to the cameras is available 24/7 from anywhere and the picture is great! Kurt has really gone above and beyond on nights and weekends to make sure our cameras are maintained. Thanks for a great system and great customer service! We highly recommend Ken’s!

I want to start out by saying they are a great! But, I had a head unit installed in my truck last year, worked great for a while. I recently had to bring it in for a problem, thinking I could get it fixed, but was not able to. I wish they had an email to contact them directly.

I love Kens! Every time I have purchased tv, stereo and monitoring equipment...I get service with a smile, literally. Kurt is wonderful and patient with me as he explains the remote controls for dummies to me! He is so patient and answers all my questions and follow-up calls! Truly an asset to a great business! THANKS EVERYONE:)

I bought a brand new challenger and brought it in to Kens Stereo within 24 hours of purchase. I had the entire audio system within the car(minus the deck) replaced with the addition of little bass. The price that I received was well below what I was expecting plus they stayed till 7:45 at night (they close at 6) just to make sure that my car was completed when they said it would be. I AM PICKY. So I brought it back the next morning and asked if they could provide a little more bass out of the subs and mid sounds out of the interior speakers and they proceeded to immediately take my car to the back and immediately made the adjustments.. Basically, when you shop at Kens, you are getting top quality merchandise from expert sales people and the work is being provided by expert installers. They love having you as a customer and are willing to bend over backwards to your every want and need. IM VERY HAPPY. 5+++STARS!!!

We have worked with Kens Audio for many years on several different projects and we have been pleased with all of them! They are always there when you need them and go above and beyond to make the project even better than expected! 5 Stars for sure!Kaybee of Macon, Inc.

Thank you Kurt for everything. You went over and beyond to help me with what I wanted/needed. After looking around to find the right people/ place to put my son’s system in we found the best people/ place ever. Thank you kens for everything. My son is very happy and pleased with the work y’all done.

They sold me a radio that i cant increase the volume their installation left a short in my $600 radio free doesnt mean good go somewhere else my review is not fake its 100% real either you sold a defected sony xav ax7000 audio radio or the technicians have no idea what they are doing absolutely genuine review who buys a radio with bass booster that they cant use

Moving into new home and want to upgrade. Kurt took time to explain options. Looking forward to working with them.

These guys are my go-to professionals for my car audio needs. Professional installation and even detailed my vehicle prior to pick up.

Weve been using Kens for all of our home stereo equipment and have always gotten professional, personal service. Any time we have an issue, we can call Kurt and get an answer that day - and if he cant figure it out, he drops by to help.

Today I call kurt @ Kens stereo, because I couldnt get sound from Sony TV. He was very nice, he told me he was with a customer finishing up and he will call me back in a few minutes. He call back, in that few minutes.He was so, so nice, and CONCERNED about my problems. He walked me through a few things. Guess what my TV have a sound now, Im so happy, all because he CARETH enough, to find out the problem. KURT will be there for you, Keep up the GOOD WORK and keep been you A Nice Helpful Person. Kens Stereo is # 1 in My Book. I Highly RECOMMEND THIS COMPANY. All THERE STAFF IS NICE, INCLUDING THE MANAGERS. GOD BLESS YALL AND KEEP UP THE GOOD WORK.

Great experience and work done by Trevor... I love my truck... Great work guys

Kurt looser was great !! My music sounds great I am very very happy I will most definitely refer someone to him❤️❤️❤️❤️

We have dealt with them on several occasions and have not been impressed. They installed some headrest tvs for us and when we got our car back, the seats had broken pieces underneath and when the seat was adjusted it would pop on the plastic (which isnt supposed to happen). The worst part is the tablets never worked and when we asked to have them fixed, they keep giving us the run around. It has now been over a year of us calling to get this resolved or even a refund and still no luck. We hope to get this resolved soon!!

Talked to sales person who seemed very knowledgeable. Sold us the wrong speakers for the car. Didnt figure this out until I went to pick the car up after 8 hours. Said they would correct the problem left it the next Saturday all day. They still screwed up. I finally gave up order speakers from Crutchfield installed myself. Took about 30 minutes. I will say they did refund my money but I will not take anything else there.

The staff are awesome. Bought an Alpine for my truck, have not had any issue with it. Loved it so much I bought another one for my car.

I visited the Macon location of Ken’s and received phenomenal service. I was helped by Austin who listened to exactly what I wanted so that he could make the perfect recommendation for new speakers and a sub in my car. He was polite, attentive, and extremely professional. My sound system was installed 2 days after my purchase and since I purchased the system from them they installed it for free. I will be a lifetime customer and I can’t wait to get a new system for our next car. The installation was completed in a timely manor and I was given an update on completion. I had an amazing experience and will recommend Ken’s to everyone. If you’re not sure what you want or where to go I highly recommend Ken’s.

Ive had Kens Audio do all of my home TV and audio work for almost a decade now. Their consultation and install are top notch, but what I always emphasize to others when they consider this type of work is the service AFTER the sell. My outside TV died last weekend (labor day weekend no less) with plans to entertain outdoors the following weekend. With 4 days notice, Mike had a team out at 6pm the night before social event to get me back up and running. Consider this kind of long-term commitment when deciding who to go with. Some benefits you just cant put a $ amount on!

Kurt kozee was great and professional I would recommend kens to anyone

Amazing experience with Kens! Kirk came and installed this huge 65 inch Sony TV (my husband insisted on something this large). Regardless, I normally dont reviews but I was so happy with this service. My husband who is clearly blind, was unable to be here when the initial installation occurred, therefore it was very important that Kirk knew where the TV was supposed to go and all that entails. We rent so our land lord does not allow cords in the walls so Kirk offered to not only apply the conduit but also paint it! I cant wait to have our annual Christmas party at our new house especially since our new TV looks so amazing!!!!

Salesman said I didnt need adapters to put aftermarket speakers in my truck, which is incorrect.

Neat, clean, friendly, knowledgable, and does curbside if needed.

I went to all the known auto stores and I couldnt find what I needed for my truck and then a sales associate told me to kens and I did and Im glad because I got everything I needed and the sales people all of them were so professional and comforting as well great place and the price were good for authentic product

Been using Kens for a long time but I’m really exited about the new security system they installed couple months ago, installation crew was good friendly and of course of Covid they we’re safe even when we had phone issues not related to installation Kurt helped over the phone with how to instructions A1!!!

Great experience! The product and service couldn’t be better.

I had the privilege meeting Kurt Kozee. He is so respectful, kind and funny. I enjoyed him so much forgot to tell him about my sound bar 😂 but he remembered before he left. He is also a great salesman I will be purchasing another surround sound system from Kens just because of Kurt services.Kurt treated me like we have been friends for life and I so appreciate that. In today’s climate we all just want to be treated with respect and love and kindness. I can truly say that is what I received today. Thank you Mr. Kurt Kozee great customer service!!!

I’m rating two stars only because I’ve never visited them and received bad customer service, however, if it wasn’t for that I’d only rate them 1 star. I have purchased two audio systems from them, my first costing a little under $800, the second one was nearly $1,700.00, and the problem is with my second purchase. When I bought my second audio system it went out the very same day, it was no fault of mine, one of the installers said that it was due to a wire shortage,, well,, I’ve had to take my car there over 5 times since it was installed last August, I originally started out with 12 ‘s and they down graded me to 10’s my last visit a few months back, I wasn’t to happy about it but it was explained to me that the 10’s had a better put out than the 12’s and I admit it did, however, My system keeps going out, it seems it only lasts for a few months or so and It goes out again, which it has done so now, they always fix it whenever I take it back, I don’t know what seems to be the problem since I’m not adjusting anything, I don’t bother my bass button or my volume knob, my volume is actually adjusted automatically whenever I crank up which just so happens to be around the same level they set it at, even though I feel, for the price I paid I should be able to adjust the volume as high as I’d like, still, I don’t. At this point I feel I’m stuck with this problem now because I’ve had to return it so much for the same reasons,, since August, I would probably say I’ve gotten maybe three good months of audio play with my system and that’s not consecutive, that’s combined,, I’m very disappointed because I’ve always bragged about how good the service is to others but from this experience I definitely don’t believe that I would purchase another audio system from Kens.

Fantastic experience! I told me salesman Gary what I wanted and he was very knowledgeable and was able to lead me in the right direction by what I told him. I never felt pressured to buy and never felt rushed. I ended up getting a great stereo With Apple CarPlay and a new amplifier. Both of the receptionists at the front where very polite and helpful as well. I’m very excited and I will be back for more.

Very friendly personal. Did not have what I need for the antenna system I have.

Didnt even have the simplest radio I needed.

I have and old 96 Tacoma that I use as a hunting truck. The put a new pioneer Bluetooth head unit for a great price! Great service! Highly recommend!

I got exactly what I needed and for a great price! More importantly they got me in and out in no time at all. They are definitely, without question a 5 star quality business. I highly recommend them!

Great Courteous and very respectfulI had them do two jobs for me . One was a dueling piano bar in Macon Georgia they came right in and installed a speaker on the inside and on the outside and a short notice. We felt very comfortable with leaving them there by there self .Secondly they did my home did an immaculate job even cleaned up the cable guys Mess I would recommend them to anyone that needs anything done home audio home stereo or home video.Arm for all your commercial needs they can take care of you. Thanks for a wonderful Job

Quality products, Quality team, Excellent customer care. Just purchase an Alpine head unit iLX-F259 it has an incredible display that is easy to use with excellent Apple CarPlay features. Most new car factory radios have a very weak and anemic sound. Let the team show you some of Kens excellent products for sound. They carry the greatest selections of products. Kens team is one of the best in Macon. Thanks again to Michael, Gary, Harry, and installation team for making my purchase easy. The Kens Stereo team always treats you as if you are one of the family.Thanks again,, Fred

Expensive, went in after sales ad. They get you with the added on needs.?

I have done business with Kens stereo for over 20 years. I have continued to do business with them for 1 main reason. The customer service. Nothing is ever perfect in business. However, I can say that any time I’ve ever had an issue it has been handled promptly, and professionally. Mike, Kenny, and Austin are great to deal with!

Had a fantastic experience here! To start with I won speakers in a silent auction sponsored by Kens and got speakers worth 120 for about half that! I was given no papers or anything but was told free installation was included which they honored 6 months later without a hassle and I should have called ahead but I didn’t. They still got my speakers installed 0 hassle in less than 45 minutes even with several other customers ahead of me. I highly recommend Kens the service was A+

Everyone was friendly and went out of their way to help us find the correct TV mount. They explain the difference between the brands.

Amazing family business. Great place to work for! Awesome prices and excellent customer service!

The service was excellent ☺️

I couldnt have ask for a better experience, A1 service! My car sounds amazing! I would recommend Kens for any and all audio needs!

Friendly employees and courteous!

I walked in to Kens the other day and it was busy but within seconds I had multiple employees asking how they could help me. They were extremely helpful, knowledgeable and did a first class job. The front desk was amazing and Maddie is awesome. Over the years I have had great experiences with kens and this time was even better. They went over and above to exceed my expectations.

All your audio and video equipment dreams come true here. Friendly and helpful staff.

Weve been dealing with Kens for nearly 30 years with everything from home theatre, car audio to high end home audio. I brought my new car in and Austin helped me select the perfect stereo upgrades. When it came time for the installation, I expected perfection and was not disappointed. Kenny kept me updated on the progress and answered all my questions. Flawless install and and a great sounding car. They even replaced a fastener that the dealer forgot to install!! Highly recommended!!

Awesome customer service

Thank you Ken. You guys went above and beyond the call of duty.

Jennifer is wonderful, great customer, service. All the techs are very professional and did a great job. Definitely would recommend Kens

Hand down the best around. This company and its representatives have the most knowledge and best costumer service around. They eat sleep and breather audio/visual world things. I have done business with this company for over 7 years and have only had great experiences. Thanks Kens yall are awesome. Aaron Burgess

I arrived right at the end of the day, rushing in from work to see the Alpine truck display. Totally worth the rush to get there and the few minutes I got to spend. I learnt a ton about new car audio technology, got a great demo of their newest toys, and then the Kens staff stuck around to answer my questions and give me a ballpark idea of what different system configurations should cost. Overall a good experience, and I would be happy to give them a try when its time to get an upgrade to replace my worm out speakers! (Soon!)I trust Ken and his crew because I have seen his outlook on life for years on his TV shows and that is the kind of person I want to do business with.

The staff is extremely knowledgeable about their product and very personable. They installed the sound system at Tubman Museum and the installation went flawless and did not disrupt the customers during their visit. When I need any sound or audio and video equipment installed. I always call Kens. I highly recommend this company to others. Thank you for awesome service

My family has been a customer for 17+ years. They know their stuff and have a great team of field staff. These young people work very hard to get things just right! I have recommended Kens to my friends numerous times and will continue to do so

Place is decent, I have had my stereo and subs installed from there at an okay price. Some wires are still somewhat visible throughout the car and the fuse was not mounted to anything on the engine (just little things that would have got them five stars) Also, I believe I was charged extra for a bass knob that came with my amplifier (GM-D8601). I was also charged for a “car adapter” that my factory head unit required but for some reason after they installed my pioneer head unit I realized I never got it back since they shouldn’t need an “adapter” for a pioneer head unit. Overall the experience here was good but I am unsure if I will be returning.

I have been doing buisness with Harry for years and he has always made my buying experience very easy. I recently purchased a radio for my son and he got me just what I wanted at a great price. I will never deal with any other audio store

We used Kens Audio to put up all our TVs in our brand new home after hearing from a friend how great they are. Their staff was very professional and friendly. We were so happy with their work we had them come back to put in sonos speakers throughout the house and just recently had them come back a third time to install many security cameras around our home. They take time to teach you how to work whatever they install and if you have any questions, no matter what day or time, they are there to help! We are very happy with the service we have received from Kens Audio and have recommended them to many family and friends. They are very hard workers and don’t stop until it’s exactly what you want!

Good deals and friendly staff

Always satisfied

Great place and even better customer service. I came in today to get my audio system adjusted in my vehicle and it was taken care of good to go within 20 mins! I enjoy doing business with them!

*** Thanks to Michael Jones owner for calling me back to apologize. Thanks also to Austin for making efforts to resolve my concerns of paying for services not yet rendered. My suggestion moving forward is that you all should ask for 25% down or charge a set fee to reserve an appointment for installation services for equipment not purchased from your company and not just charge the customer for the full job up front and then deny a refund in full for something you have not done for the customer. Please make sure you are explaining to the customer that the reservation fee is non-refundable if their appointment is not kept.*******My son stopped by the Macon location on Monday June 26, 2016 around 2:30 pm. He went to ask if someone was available to take a look at a radio he had attempted to install in his car himself to see if they could give him some ideas of what he had done wrong. The sales person went out to the car to look at the radio and explained to my son that he could install it for him for $118. My son was advise it would only take about 30 minutes to complete the installation so the representative asked him to step back in pay for the installation. Once my son had swiped his debit card to pay for the installation thinking that they were available to do it the same day the sales representative proceeds to advise him after payment that he needed to schedule the installation for a later date. My son went ahead and schedule the appointment but after returning to the Metro Atlanta area where he resides he was able to resolve the issue with the radio himself. When he calls back to the store about 3 hours later to advise them that he no longer need their assistance with the installation of the radio ( which was not purchase from them) they proceed to advise him that they have a no refund policy and can only offer him a store credit for his $126 he paid for them to install a radio that they are not even installing. I understand a business have policies but it is absolutely absurd for someone to pay you in advance for a service that you did not perform and then refuse to give the customer there money back. This is a very shady business practice. My son is a recent college graduate working a minimum wage job currently and does not have a $126 to simply give to someone for something they di

Awesome friendly service and a big selection. Wanted to add a sub to my vehicle and what the offered didnt fit so they gave me a loaner sub while we wait for the a direct fit one to come in stock. Excellent service

They have a great store full of high quality audio components. Their technicians are quick on the installation. The sales representatives are highly knowledgable on everything that they sale. I would highly recommend Kens Audio to anyone.

I have been using kens for many years. The product is always good, but the service has really gone downhill. After having an appointment at 9am, I am still waiting on my car in the parking lot at 8pm. They called and said it would be ready in 15 min and that was at 6:45. Why even make appointments, because obviously they do not go by them.

In my humble opinion you will not find a better bunch of folks in the business! Ive been doing business with Kens at the Macon location for years and I could not be happier with the products Ive purchased or the service I have received. The way the fine folks at Kens have treated me over the years is second to none! All I have to do is tell the folks at Kens what I expect from the system I want to buy and they make it happen. If you can dream it these folks can build it! The folks at Kens are the best in my book!

We had an opportunity to meet Jarvis & Chad the salesmen’s that installed 3 of our new TVs & Surround Sounds. They did an awesome job with the installation and even a great clean up afterwards!! Our family would definitely recommend them to anyone looking for this type of service!!Great Job Kens!!!#Satisfied3/28/18

I am an installer for them but that dosent mean anything in how the Jones family treats every single one that walks through that door they will do anything to make your experience the best as it can be and are all strong servers of God which makes it hard not to love all of them. AWESOME FAMILY

Very helpful staff. Awesome products and good prices. In store service is second to none.

We are having issues with a couple of car radios so I contacted Ken’s Stereo in Macon. It has become a rare occasion that you find either someone knowledge or someone who is professional and concerned with a customer’s issue and surely you never get both.Gary Kimbler who I have spoken to by this one phone conversation is someone I recommend that anyone looking to spend their money and do business. Although he couldn’t accommodate the complexities of the two vehicles involved he provides information that is needed to make a sound choice from this point. You may save a few bucks or even a few hundred but before you do you want to contact Gary Kimbler at the Ken’s in Macon.Spencer Hood

Ken’s workmanship, knowledge and superior customer service is beyond my expectations. A great experience each and every time.

TOP OF THE LUNE STORE

Kens has always treated us right. They first installed our security system years ago. When we decided to upgrade, we wouldnt have gone anywhere else. Top notch service!

Im returning customer i used to have Acura TLAnd had radio Installed in this store and everything perfectly working fine after they installed the radio.However i have another vehicle Tacoma 04 just recently installed Radio and RIGHT AFTER THAT my keyless entry doesnt work then i tried the other remote i had at home still doesnt work so i called Kens uncle Harry said (nicely)nothing to do with radio installations so i stop by to the store on saturday (5.25.19)the younger man (sounds rude) said the same thing nothing to do with radio being install.so i make appointment on Tuesday (5.28.19)They said Theyve checked everything and they said battery looks low batt so i went to Battery plus on tom hill sr blvd have them inspect the battery and the battery is in perfect condition.To be honest Im not happy writing this review but thats what really happened.i still hope we can resolve this problem orHopefully this never happened to anyone else.

Have always been the best place to buy any of your stereo tv,security systems needs.They just installed a radio and backup camera in my car great job.Bought a sonos system from them you must go and see it there awesome.Great job as always

Best experience I have ever had dealing with electronics for my vehicle and home needs! The put a full system in my truck for a low price and it sounds very clean and loud!! They have also put headlights and many other things on my truck and I have never had a problem with them!! They are very prompt and always do a clean job ( no wires or anything visible)!! Kens has also done many tv and surround sound systems in my home there are no wires visible and every thing is cleaned up afterwards!! The very best of experts, I would highly recommend them for any job you are looking to get done on your vehicle or in home entertainment!! The are a perfect well oiled crew and family!! I have watched the kens showcase for a long time and they are always having some deal and are always sending a Godly message after every showcase which is just the icing on the cake for me!! It brings joy to my heart to know that this family is not only amazing but doing Gods work in a unique and amazing way!! I love kens they are the perfect blend of professionalism and good character I will always go to kens for everything and I will always help them if they need anything!!

Great service and good prices. Thanks for the professional installation job. Everything looks and works great.

Love Love Love this group of down to earth people Ken is Great

I HAVE A 2000 BMW I BROUGHT IN FOR AN AUDIO UPGRADE. IN THE BEGINNING THE RELATIONSHIP WAS FRIENDLY. I BROUGHT MY CAR IN AT 8 AM GOT IT BACK AT ALMOST 8 PM. KEEP IN MIND ON THIS DAY THEY WERE CLOSING AS MY CAR WAS FINISHING SERVICE. IN ADDITION I WAS THERE AT THE TIME THEY TOLD ME MY CAR WOULD BE READY AROUND 6PM......YES I WAS THERE ANOTHER 2+ HOURS. READ TO GET MY CAR AFTER A LONG DAY AT WORK, I TOOK MY CAR HOME. AFTER CHECKING THE DETAILS MY SIDE MIRRORS DIDNT WORK AND MY TRUNK WAS A MESS (NO CLEAN UP....THIS WAS NO CHEAP UPGRADE). I TRIED CALLING THE NUMBER FOR MIKE THAT I SAW ON THE VIDEO PACKAGE WHILE IN THE STORE. 3 DAYS NEVER HEARD FROM HIM. BROUGHT MY CAR BACK FOR THEM TO CHECK THE MIRROR SITUATION (NOT STRESSING ABOUT THE MESS LEFT IN THE TRUNK) THEY KEPT MY CAR FOR ANOTHER 8 HOURS JUST TO TELL ME THAT THE WIRING WAS BAD AND ITS NOT THEIR FAULT. MY RESPONSE WAS EVERYTHING WORKED GREAT BEFORE THE UPGRADE. THEY EXPRESSED AGAIN......#NOTOURFAULT. SAD TO SAY I WILL NEVER USE THEM AGAIN. I GUESS MY 2000 DOLLARS DID NOT WARRANT FURTHER CUSTOMER SERVICE. NEEDLESS TO SAY I WILL NOT USE THEM AGAIN. THIS WAS MY FIRST VISIT TO THEM FROM A PROFESSIONAL REFERRAL THAT HAS SPENT OVER 5 FIGURES. SAD TO SAY MY SMALL DOLLARS DONT MATTER.

I love that when I walk in the customer service Makes it feel like family. And I always get a great deal!

I called before I posted this and they told me they dont mess with anything that is factory. My daughter spent over $300 to get a CD player that was only $100 because apparently they cant use the antena that comes with your car and they add all kind of additional fees. But thats not the end of it. One of the speakers no longer works and they told us they cant connect it to the new CD player because its a factory thing. Her airbag has an error code now and they told me there is nothing they can do because its a factory thing. We also discovered her back up sensors do not work and once again we get told its a factory thing they cant fix. So the $100 CD player my daughter bought is costing us about $600. This is not acceptable and I am not happy at all. And yes we contacted them first before getting told they cant fix any of the problems my daughters car is having. And no these were not messed up before we took her car to get a new CD player. Oh and they left all 6 of her cds in her old CD player and we have no way of getting them out.

Courteous staff. Good turn key service.

Great customer service, huge array of products and extremely knowledgeable staff. Highly recommended!!

They are absolutely the nicest and most knowledgable people around when it comes to electronics! I have had tvs delivered and set up for me numerous times and plenty of car audio systems! They also just did some NEW oracle lights for my brother! They install for free, which no one else does and there prices are right! They matched a radio price for me that I saw at another electronic store with no issue and then installed it for free! Always buy local because its what helps our economy! They are amazing people and love the LORD! Would not shop anywhere else period!

The best in town! Best customer service and very knowledgeable! I only go here for my car. Thinking about a tv too!

We went into Ken’s on Black Friday met with Michael and discussed everything we would need for our home from cameras to surroundsound. From the moment we walked in it felt like we were their number one customer. Since Black Friday they have been nothing but helpful and responsive to all my questions via text and phone calls. Even so much as the day after Christmas when I pull the wire out of our surroundsound they had someone out that afternoon to fix it. The type of service Ken’s provides is top notch. We are so thankful we went with Ken’s for our home. The peace of mind knowing they are just a text or phone call away day or night means so much to our family. Thank you Kens!!

Im sooooo please with this company! They installed my system in my home and all is good. Anytime I call with concerns they are right on it or if I have just general questions. Thank you Kens! It is sooooo refreshing to have a company that appreciates its customers.

Got home Fri night TV wasnt working 75smart TV sent text message to Kenny Jones and within 5 minutes tech calls me and problems solved. Cant get that anywhere else Wal-Mart Sams Bestbuy .Kens stereo gets all my business. They are the best .Even Harry

I have done business with Mike Jones for years now and the service provided by Mike and the rest of the staff has always been exceptional. They wired my house inside and out for sound and I am always excited to show my friends my sound system and then expose them to incredible sound.

Upgraded stereo very happy with the service and price will go back there again

I recently purchased a new TV from Kens. They gave me a great deal and excellent service. I ask how quick could they come install it we had company coming to visit and they sent the TV and istaller right over. Thanks Kens

Amazing family business with the best techs around! Best prices and KENS installs for FREE!!!

So a few weeks ago I went to audio zoo to get a system in my sons 2013 BMW and I thought they gave me a fair price and a good job. Hahhahahaha I now know why the call it audio zoo cause its a joke!!! I got home and nothing was working and wires were everywhere and his door panels werent right and the dash looked terrible! So he said lets go to kens I hear they are good!! So we spent more money but we paid less for higher quality products and everything was done to perfection!!! My sone has still not had any problems and kens fixed everything right like it was meant to be!! Kens is great and are like they say the very best at what they do!!

Id give them zero stars if I could. I came in there with my suburban wanting to get some new speakers put in the front of it. I walk in and I feel invisible. I stand by the speakers for 10 minutes and theres no one out on the showroom floor. I finally have to go ask for help and of course the people at the front desk cant help me so I have to wait 10 more minutes or so for someone in the back to come out and finally help me. They send out what looks like a highschool kid to try and answer some questions and throughout the time he seems like hes trying to leave and get back to whatever he was doing. I finally get a quote of 2300 to put speakers in the kick panels of my truck. The pricing is outrageous. I went down the road to Audio Zoo and their speakers of equal specs came out to be over 700 dollars less to install them and make the kick panels. Needless to say I wont be doing any business with them; their customer service is worse than Walmart and their prices are way too high for the quality.

The only place I would use for car audio. They have warranties on their products.

Michael came by my office (Cooper, Draughon & Cooper) to provide an estimate for quite a bit of work. He was very professional and courteous!

Made an appointment on wed Feb 26 for sat March 1 and took my car at 9am only to call Kens at 10:45 to check the status and find out they didnt make an opening for me. They kept my car all day and still didnt fit it in. So the earliest they could get me back in was Friday March 7. Took my car back again at 9am for them to have to keep it overnight. This was simple reinstall people. They called to tell they found a problem and were trying to diagnose it and they did, I had 2 bad rca so they say. I go pick my car up sat morning at 1030. Finally! Very unprofessional service at the front desk. I walked back to the installation area and my car was the only one in the bay with a Tech sitting on a bench watching a movie on his Ipad. I will never give them anymore of my TIME or MONEY! Disappointed beyond words.......

Great place to buy audio equipment and TV

Its nice that they install the radio and they do good at that however... My girlfriend went to kens and the radio was 349. Ive found the same radio for 199-289... None the same price which is fine however they made excuses on what was included in installation saying there was discounts on the installation pieces of over $70 differences.. If youre going to lie to cover your over priced equipment, you may want to rethink your prices or you may end up reported to the better business bureau. But price is only issue there Id have to say. Good installation however not worth the price. Well the total was almost $500 and no real proof of the price discount on the installation pieces. Its a 03 focus not a Maserati harnesses arent selling for like $100 and you magically going to give the harness for $25.