Had a great experience with Ben in the Service Department! He provided great Customer Service; the work was scheduled & completed in a timely manner. As well, I appreciated his regard for my concerns & treated me with respect!

Purchased a used BMW 645Ci here yesterday. The salesman Adam Krilevich was new but enthusiastic and supportive of my very specific requirements. He coordinated photos and gave me the confidence to come from out of state to complete my purchase.Of specific note though was the preparation for my arrival and welcome I received by the staff. The car was prepped and detailed and was ready for delivery. My wife and I were made to feel like VIPs though we were purchasing a 17 year old car which was not their dealership brand make or model.Chris Wright their finance officer prepared and completed our purchase. He provided expert professional service and arranged for our out of state permitting. Chris is pleasant and charismatic. He did not try to sell us unnecessary add-ons warranties or insurance. He approaches his work with a friendly demeanor which immediately fosters trust and conversation.I would definitely purchase from this dealership again. The used cars they have are top quality.

Best car buying experience EVER!! Super friendly, very responsive. Toshi helped us the whole way. We’re absolutely in love with the Infiniti and the experience was the cherry on top! Thanks again Toshi and Lynwood Infiniti!

Adam Krilavich is by far the best person I have had the pleasure of dealing with. Just the way he walked around with me and let me explain everything I need in life really let me relax and let me feel like I was the one on control. He has a warming personality and I will always go back there to work with him with my family and friends. Thank you Adam for helping me get what could be my dream car.

I wanted to specifically call out the exceptional service provided by Adam Krilevich. His exceptional sense of customer service, professionalism, and friendliness combined with his ability to answer all car related inquires I had, especially as a person who isnt very knowledgeable about cars other than my specific needs and some google searches, truly impressed upon me how dedicated he was to his work, and how glad I was to have him assisting me. I highly recommend his service should you find yourself at the dealership!

Great experience from the first contact all the way through the finance department. Will definitely look here in the future. Quality and diverse used car selection really gets you thinking! Currently is a very well managed establishment.👌🏼

Went to infinity to get my car looked at. The service was prompt and very helpful. I would recommend the service department to anybody.Also want to give a shout out to Adam Krilevich who helped me and steered me in the right direction when I came to the dealership with the tow truck driver.

Very pleasant buying experience overall. Friendly, knowledgeable, professional salesperson (Lucas). No high-pressure sales tactics. Probably the least hassle Ive had buying a used car (plus trade-in). Still takes like 90 minutes to handle all the paperwork (including temporary financing, for the discount), but thats just the system at this point...Would have given 5 stars if theyd detailed the inside of the vehicle. It had been vacuumed recently, and the outside washed but the inside hadnt been detailed.

Easy experience. Adam, Toshi and Mario were all very helpful. They answered all the questions I had I felt very comfortable. My car buying experience was extremely easy. Thanks you guys.

Didn’t end up getting a car there, but Toshi was so great! I just wanted to let people know, they are kind, efficient and made my sister and I feel very comfortable and respected.

Very clean shop. Considerate, caring employees. I felt “COVID SAFE .” Adam has a great smile and welcoming laugh, I felt comfortable the second I walked in.

Responsive quick service they gave us a loaner car and got my car back to me quickly. They resolved an issue that came up later on and even washed my car. It will be my go to shop

GREAT buying experience. Colin is so easy to work with, very professional and knowledgeable about the Infiniti QX80 we decided on. Initial contact was by phone which led to a visit to Infinite of Lynnwood where we test drove the Infiniti we were interested in, in just a short time we were on our way home with our new Infinite which we absolutely love. Mario the Finance Manager was just as professional and took care of us in a timely fashion. Both Colin and Mario answered all our questions and when we drove away felt very confident with our purchase. We traded in a vehicle and they were fair on the trade in value.

Wont go anywhere else for car service. Ben is a great service professional. His last name is Lutz, but I wasnt sure. I would rather pay more and be assured of things being done right instead of some speedy place and have doubts. Quick, easy, uncomplicated.

Dropped by this location on Monday, March 29 to view a used 2015 Toyota Highlander. Was met by Jason who took me to the vehicle and was helpful showing seat adjustments and was ready to let me have a test drive. It was important there was enough flat cargo space so asked him to open the back up before my drive. He was unable to open it from the dash and the key fob and finally did so manually. Took it for the quickest test drive ever as a light came on indicating the tailgate was open; stopped to open/shut it but the light remained on so I returned to the lot. Jason apologized, said he would get the vehicle checked out and detailed and give me a call when it was ready. He had both my cell number and land line but never heard back. I called him on April 7th to ask how the service to the tailgate was going and why hadnt I heard from him. Yup. You guessed it, the car was sold to another. Somebody else got a nice vehicle but unfortunately it wasnt me. What happened to first come, first served? I was left hanging. In this instance, its buyer beware of the salesperson and what comes out of his mouth.

I highly recommend going to this dealership, they’re a no nonsense dealer and will be 100% real with you. I also highly recommend dealing with Lucas as well as Chris, these two individuals will provide you with a great experience here. Will definitely be returning in the future.

I love how knowledge Kevin was the sales person pretty kind and courteous.. the thing i didn’t like is at the end of signing paperwork Chris was helpful but didn’t show me the total cost before everything and he already had the paper printed with extra protection I told him no it was 2500 more.. they need to do the that first not wait till be the last and be more upfront with the costs

Easy to get too, easy parking, nice selection of new and cars. Due to covid-19 I call to set up time to see the car I was interested in. Once there I was greeted professionally and promptly my sales person was masked and friendly. I provided my sales person with my drivers license and insurance and was allowed a solo test drive.I fell in love with the car even though it had several cosmetics issues, decided to get it. When I returned from the test drive i went in to the showroom some staff was masked others were not, some were eating.I agreed with the price displayed and asked for a purchase order to provide my lender. When I presented with the purchase order I saw a fee of $499 for etch and $250 doc fees and $150 license fees. I was told that etch comes on all their cars and dont have an option and $250 is for docs. I explained that they can charge a max of $150 for doc fees and they cant force a product on a custom. I was told there was no option.It was hard not being able to what I wanted but I walked away and had a much better experience at a dealership across town and bought the same model car a year newer and with a better package for the price.I wouldnt say this was a horrible experience but I definitely felt bullied and as what I needed didnt matter as long as they sold a car.

I had a great experience here, I really appreciated all the staff going out of their way to make the car buying process as smooth as possible. Adam was the sales guy I dealt with and he was so helpful and friendly, I never felt pressured. I highly recommend coming here if you are in the market for a new car!

Recently bought a car here. Very nice dealership with all the amenities. Everyone is super friendly and has awesome customer service. Our salesman was Lucas. He was always responsive to my texts and very helpful with anything we needed. We came to test drive our car and it was already running with the AC blowing (hot day). Fell in love with the car of course but just a heads up, dont think you will be able to negotiate the price haha. Expect to pay full price!!! Lucas was very tough on that and would not budge at all except maybe a couple hundred dollars. He did throw in some floor mats which the car was missing but it should have come with them anyways. He also threw in a detail and a full tank of gas, but that should also be common courtesy coming from a major dealership. So really, no extra perks or deals. I was ready to walk away but Mario, their finance manager, was able to get me close to my monthly payment budget and even beat our pre-approval interest rate. So all in all, he sealed the deal. I still have a bad taste in my mouth about not being able to negotiate the price at all and having to pay above kbb value and that is why Im giving 4 stars. But other than that, the place is great, the people are friendly, and we absolutely love our car!

Speaking of customer service, Ben is one of the few best service advisors I have encountered in many Infiniti dealerships across the nation. My little boy and I feel extremely welcomed. I will definitely go back for all my service needs.

Great service. Toshi was very pleasant to work with. He made it easy ; less stressful with my new purchase.

The salesman was very nice. The car, not so much. Purchased extended warranty but have so far had to pay over $3,000 in repairs for this lemon. They should stick to cars they know. I purchased a Mini Cooper and just found out the engine and exhaust are barely attached to the car. Having Seattle Mini Cooper repair it all. Should have gone there first. My mistake.

Incredibly impressed with the staff and sales team at this location. They were friendly, honest and professional and always go out of their way to make sure that their customers are taken care of in a timely manner. It’s difficult to find a dealership with integrity but I must say this one is at the top of my list. 😊I would highly recommend Infiniti of Lynnwood to anyone.

Great cars. Kind, friendly and helpful staff.

I have to admit, shopping for cars hasn’t been a fun experience in the past, often looked at with disdain and overall tedium, but I was absolutely taken aback with my experience at Infiniti of Lynnwood.I have a perfectly fine BMW that I was gifting to my oldest son so I was reluctantly needing to purchase another vehicle. I had been to at least a dozen other dealers looking at everything from BMW’s, Honda’s, Acura’s….the list goes on and on.I did my diligence by using CarGuru and came across a gently used G series and trekked into the dealership to take a look.From the minute I arrived, the experience was welcoming and not dreadful in any way, frankly, quite the opposite…I felt like my business mattered to them!My experience made me feel at home, like I was hanging out with family.I know it sounds cheesy but the transaction was a breeze and painless.I felt like I got a great deal and was taken care of with regards to service, assurances and the belief that the car was everything that it was billed to be.I will definitely recommend the team at Infiniti of Lynnwood to anyone looking for great service and value, and most certainly will return to buy my next Infiniti!!!!

Staff are good with follow up and are responsive even thou I didnt make a purchase

Toshi was a delight to work with! He was very professional and courteous while helping me and my wife get into a new car.

Chris was great and very patient with me and full of confidence. Costumer service is good as well, offered drinks and snacks.Thank you all very much! I am in Love with my New Santa Fe Sport

I appreciate customer service with extras. Lovely service waiting area, complete with snacks. Good text / email contact and updates.

My other-half & I were treated very well here! Every step of the way, we were treated with respect & transparency. Our needs & desires were listened to & we ended up with exactly what car we wanted. I waited a couple weeks to write this, but truly we have been treated amazingly. The team worked with us to find the best rates, the best value, & the team explained every step of the way.We had our windows tinted after we bought the car, when we picked it up - Jason triple-checked the tinting wasn’t already paid for. He honored the price you gave us - all around a great experience.We will absolutely return / refer others here!

Best experience with a dealership Ive ever had. Needed IPL parts for my G37, spoke with The parts manager B and he helped me find the parts i need. He went the extra mile and double checked the part numbers and made sure it was exactly what i needed as i wasnt 100% sure, gave me a great deal, and had the parts shipped quickly. My experience with B alone will make me come back to this dealership for all my needs and recommend everyone in the infiniti community go here especially if any parts are needed. Thanks again B, really appreciate the whole experience if i could give 10 stars i would.

Im happy with truck purchase friendly service. A couple issues like not transferred orig ford warranty. Extended warranty he said no deductable not true. Other than that goodprice good service.

Infiniti of Lynnwood was super helpful in purchasing a used vehicle. (BMW i3) We requested information at 8:30pm, got a response within seconds from their night attendant and my representative contacted me first thing the next morning. Toshi and his manager were super fair in their pricing and made us feel like equal partners in the purchasing process. I will definitely check with Infiniti of Lynnwood when looking to purchase another vehicle! Thanks, guys!

Toshi was great he answered all of my questions and take great care of me

My parents and I have been looking for the perfect vehicle and after months of searching we found one here at Infiniti of Lynnwood and worked with Toshi. He made the car buying easy and smooth. We will definitely make sure to come back and see him on our next purchase. If you need a vehicle please go see Toshi!!Loving our new BMW X5, Toshi even hooked us up with a warranty.

Ben Lutz in the service department is the benchmark of excellence for customer service. Ben is very informative, knowledgeable, professional, helpful and friendly . Ben ordered a full diagnostic and assessment on a pre-owned FX35 that I was intrested in possibly purchasing from a 3rd party seller. Based on the data points collected and outlined in the diagnostic report combined with Bens recommendation I was able to make an informed decision going forward. Without Bens help I would not have nit have been able to make a sound choice. I highly recommend Ben at infiniti of Lynnwood for all your auto service needs. By the way I am not it being paid for my post. I have zero affiliation with Ben or infiniti of Lynnwood. But I would definitely recommend this business.

My husband and son had brought me to Infiniti of Lynnwood to purchase our next vehicle which was the BMW X5. Coming into the dealership I was warmly greeted by Toshi and within minutes was sent on a test drive in a fully clean and sanitized car. I had fallen in love with the vehicle and decided to purchase it. Toshi was very nice and polite and made the car buying process hassle free. I would 100% recommend coming here to Infiniti of Lynnwood and working with Toshi on your next vehicle purchase.

Awesome customer service! First dealership Ive felt like WOW Im not getting ripped off for once. I called about an issue Ive been having with my car for a couple years now and never really did anything to fix the issue. I called and the parts manager Mr. B was extremely knowledgeable & took the time out of his day to let me know what was the issue and how to fix it.Pricing was extremely reasonable, I called an auto store prior and they wanted X2 the amount and that was me calling with a auto repair shop account!Incredibly friendly, good pricing, good service. Damn near makes me want to buy another Infiniti just to be able to experience good service like this again. Thanks guys!

Entire staff was very friendly, had no problems showing us various vehicles to look at and test drive. Very courteous and absolutely zero pressure . Very happy with our purchase and choosing Lynnwood Infiniti. Thank you!

Let messages to the service department to get quotes but no one ever called me back. Went elsewhere.

Lucas and Chris made my experience at Infiniti enjoyable and efficient. Lucas is engaging, friendly and fun. Chris, with finance, was a rockstar at meeting my terms. Thank you, both!

Our experience with Lynnwood infinity wasnt too bad. I would recommend Using this car lot again.

Excellent service! I love my Infiniti M35x, and the team at Infiniti of Lynnwood takes excellent care of both me and my car.Joel was great to work with and provided great service for me. Very pleased. Highly recommend.

Literally the best experience that I’ve ever had at a dealership very professional people just a total pressure to do business with l would recommend Infiniti of Lynnwood to everyone

Mario and the team are hands down the best! My wife and I made the trip from Hillsboro for a very specific vehicle. All the paperwork was done prior to arriving. We were welcomed by a few people and each and every one of them were professional and polite. Highly recommended shopping here!

Extremely nice, honest and no-pressure sales experience. Very laid back team that worked their best to be flexible and meet our budget/means. They also gave us a great deal on our trade in. Dont hesitate to at least pay them a visit.

Disappointed in the sales manger here. My husband and I were interested in the 2014 M6 that they STILL have for sale. They refused to budge on the price. So my husband and I talked and we decided to pay their asking price if they would cover shipping costs to Idaho. The cost of shipping was $500. They refused to pay for shipping. They instead lied to us saying they were transferring the car to another Location they have that is about 20 miles away. They said they could raise the price by thousands at the new location.That being said, they NEVER transferred the car nor did they raise the price by thousands. Instead they lowered the price because they cant sell the car. Theyve had the car for sale since September 2017. I know this because they sent us the CarFax report on the car.We instead found a 2013 M6 in excellent condition at BMW of Las Vegas that we paid cash for. The sales guy was amazing from start to end. The manger even came over to talk with us and he was awesome! He was very down to earth and a super nice guy. After all is said and done I love my car and Infiniti of Lynnwood is still trying to sell their M6.The picture is of my purchase.

Service department is terrible. Took my 2000infiniti g20 in to have a check engine lights diag. Was quoted 187 after tax. Dropped off my car Saturday April 10th and 2 hours later I got a call saying they hadnt found anything at all and they needed more time. I thought that was a little odd but I didnt want to be out $200 with nothing found. So I told them to continue. They said theyd work with us on pricing. After they quoted me 2500 to exchange a maf sensor, 02 sensor and a exhaust gasket. Which oem parts from any auto store only costs 200 for all the parts. Any other shop wouldve quoted 800. So I told them I would not be doing the repairs with them. From that point on everything went downhill. I told them I wouldnt be doing the repairs and that id be picking up the car. They didnt start putting the car back together for hours. Then they called and told me Id have to pick it up later which was an inconvenience. When I arrived to pickup the car the total was almost $500 which was far from the initial $187 I was quoted. I asked why it took 3 hours of labor for the infiniti technician to figure out when it was all in the exhaust system. The answer I was given was some of our techs take 30 min to figure it out and some take 3 hours. So because of the incompetent and unqualified technician who worked on my vehicle I was expected to pay more. After arguing back and forth with the service dpt he gave me two options. Either I could pay the total and get my car that day or wait another day and come in to have the same convo I just had with him to the rep who was working with me from the start. So I opted to pay and get my car and figure it out after. While driving the vehicle home I noticed it performed 10x worse than when I dropped it off. The car is violently shaking during idle and driving now. When I dropped it off the only issue I had was a rough idle and the cel. Not only that but I noticed a huge chunk missing out of my windshield that was not there before. So I called in to speak with a manager. At this point Im outraged. I explained the situation to the manager (jason) on Monday April 12th. He said he would call me first thing in the morning to get this figured out. It is now 6:30 pm Tues April 13th and I havent heard anything from anyone. I called and left a voicemail and havent heard anything. I will be escalating this. I paid the extra money to have the piece of mind taking your car to an actual dealership gets you. Instead theyve treated this situation like a shady used car dealership. DO NOT GO HERE FOR SERVICE. I have already contacted my bank about the situation and they Are working with me to get the money pulled back. And Im currently talking to an attorney to see what my options are for the internal and external damage to my vehicle.Edit 4/14 after talking with Chris the service manager this morning Ive decided to change my review to 3 stars. He was very helpful and remedied the situation

Boy this is difficult. Its hard to separate the car from the service. Especially a used car. The used car that I bought was clean and beautifully detailed. Im not sure what mechanical issues were done, or should be done in the case of used cars. After all they are used. If I wanted a perfect car, Im obligated to buy a new car. I have already had to replace the battery and a side running light ( small but very difficult to get to).As to the sales force, I felt that they were very helpful and accommodating rather than being pushy . They took their time. I dont have any recommendations and appreciate their helpfulness in working through all of the steps.

Great experience! Hitoshi and Chris were super nice and easy to do business with

I LOVE my car and absolutely, without without hesitation, recommendHitoshi Delica. He was awesome - went above and beyond to make all the pieces call into places. And, more importantly, he truly new the ins and outs of my new-to-me car like the back of his hand. Thank youHitoshi Delica! You rock!!

Sunil and his team of professionals are the best in the business for true concierge service. Kara is the best in vehicle finance I have ever experienced. Excellent experience

Im very happy I owned an Infiniti, they are very professional, best customer service. I took my car there for a safety recall and they really went beyond my expectations. Thank you very much for the great service. I definitely will recommend you.

Infiniti of Lynnwood made the purchase of my new car very easy and pleasurable. The staff was amazing - helpful, courteous and very professional. Thank you Infiniti team!

Buying a car can be a frustrating and long process so naturally I expected buying a car during a pandemic to be even worse. My experience at Infiniti of Lynnwood was nothing like what I expected, the team including Lucas and Mario were efficient and straight forward. The whole process took about 2 hours with my trade in completed as well. I felt confident in what the staff was telling me and am happy with both the price and process. I picked up the car the next day (it was used and not even an infiniti vehicle) as there were some things on their end they wanted to fix up on the car that I wouldn’t have caught on my own. I would definitely recommend this dealership and next time I’m looking for a car I will be hopeful that they have something I am looking for.

This is only a review of thier service department so not sure on the sales endBut what a 1st class experience! Super nice staff! Joel W is great to work with. Brought my 2013 Infiniti JX35 in for warranty transmission issuesThey knew just what the problem was and were very knowledgeable. They also comunícate throughout the day about progress !They still have my car so just hoping for a good update from them and that warranty company will cover.They also set us up With a sweet loaner car! 2021 QX50I feel like they go over and beyond in the loaner cars to get you to fall in love with it and get your mind turning about getting a new car :)Anyways great experience from the service team

The staff was very accommodating, though the process was longer than usual. That may have something to do with Covid 19 restrictions. Everyone was pleasant and easy to work with. Especially my sales person Celeste, was very attentive and friendly and a delight to work with. I was quite impressed with her.

I want to give credit to Monic from service department. She is a professional, knowledge and really going to take care of you. I really appreciated for her help! She has taken care of my car so many times.

Great customer service!

Great experience, I am happy with my purchase so far.

Good experience. Service was great. I will look here first when it comes time to get another Infiniti

Taylor was super nice, honest with me, and the buying experience was pleasant. I cant remember if Ive ever said that about a car-buying experience before! I would recommend this dealership to a friend.

Recently purchased a 2018 Rubicon from them. From the moment I found the Jeep online, to setting up the appointment to view and eventually buy it, and then them following up to make sure everything was what I expected, they were nothing but a first class organization!Celeste was was fantastic as was the sales manager Cesar. They moved the vehicle to the Bellevue location to save me on my drive from Gig Harbor. There was no hassle whatsoever in getting solid trade value and the right price point for the Jeep itself. 10/10 would definitely recommend them as a sales team and dealership!

After a bad experience with another dealership I found the car I wanted at Infiniti of lynnwood. Mario made the whole process easy and painless. He treated me with respect and listened to my concerns! He was fantastic to work with and I would easily go purchase from him again!

Buying a car from here was a great experience back in 2014, but I cant say the same for the service department. They were very nice to me when my car was under bumper to bumper warranty, but after that theyre not willing to help at all. They charged me $200 just to diagnose my dead battery even though it was under warranty. They also werent willing to refund me the money after I took my car to Infiniti of Bellevue to get it diagnosed again. Lynnwood kept saying my battery had no problem, but Bellevue found that it was failing all their tests. So logically it shouldve been replaced under warranty. Lynnwood said that they can not replace it under warranty since I had already claimed warranty during the bumper to bumper period, but Bellevue said I still have warranty on the replacement battery. Finally Lynnwood didnt agree to refund my money, but through their lovely parts department I was able to get another battery prorated under warranty. The service department refused to show me where in writing it says that a replacement battery does not have its own warranty. At the end of the 6 month battle with them, i paid almost $300 for a battery that wouldve cost me $150 if I had paid out of pocket from the start. Their service department was completely useless in helping me. On a side note, everyone in their department seemed to be very rude and have an unfriendly attitude. Next time, Im taking my car to Bellevue.

The customer service was amazing..from dealing with Toshi, to dealing with Kara in finance! Definitely recommend! Friendly, attentive and professional on all fronts. They went above and beyond for me!

Had a great experience with Mario. He was very friendly and knowledgeable. Would buy another car from him in the future.

It was a tremendous experience. Everyone was great. We did not feel any pressure to purchase something that we didn’t want. And their team worked with us to make sure that we got everything that we were looking for. Our sales person Peter had a very good attitude and he was a joy to work with. I would highly recommend working with them to any of our friends or family.

Mario was great to deal with and our transaction was quick and well done. No pressure and a nice guy to talk to.

Best place to buy a carThank you guys!

Amazingly great service and experience purchasing my car! The whole team exceeded my expectations and went above and beyond!Would definately recommend Infiniti of Lynnwood to my friends and family. Thank you!!!

Very helpful and knowledgeable about product. New finance Mgr worth her wt. in gold. Whole sales group worked hard to make sure we drove away happily with a different car than we drove in.

Outstanding service. Worked to make our experience a pleasure during this pandemic. The wife is happy with the car. Good doing business with them. Stop by and give them a try. Recommended by us

Yoshi and Jason were fantastic! They really helped my dad find exactly what he wanted and treated him like gold! We really appreciated their time and help!

I completely recommend infinity of Lynnwood to anyone who owns an infinity. The customer service was spot on and they were very friendly in helping me with my car.

Sunil and the entire staff were polite and helpful at every turn of the process to help find just what we were looking for.

We recently bought our QX50 with the help of Toshi, the salesman. He was very professional and knowledgeable. He worked with us on the full negotiation laying out a deal that suited our needs that was very fair. I would recommend him to friends and family and an overall great experience.

Toshi was great!

I spent months researching and looking for a new car. Found my QX50 here. Amazing experience! Walked out with better financing than I walked in with (thanks guys!) and Mario in sales Made it all happen for me. He is professional, low key, super helpful, and kind. They took care of everything - all I had to do was write the check 😉 And I love my new car! Thank you so much Mario and Infiniti!

Very good team, Mario is best!

They are nice and fast. Service was good.

We received superior customer service from everyone who worked with us. Bobby Justice spent an incredible amount of time with us to ensure our every need was met and then some. Bobby was extremely patient and kind as he taught us every thing we needed to know about our new car. He was very warm and welcoming each time we came and was supportive and informative as we were processing making the important decision to buy our car. Rich was a pleasure to work with and also extended warm hospitality. He is very caring and congenial. We were treated extremely well by everyone we worked with at Infiniti of Lynnwood.

I live in Bellevue but made the trip out to Lynnwood due to the great customer service. Mario and the team do a fantastic job!!!

The sales team listened to what was important to us and found us the right vehicle for the right price and it was easy to go from our current lease to a new lease!

I had better than great experience with service department (David L)Outstanding communication, always call before go any further.Very professional approach, full explanation without going around the bush.Exceptional experience.

Great buying experience

I am from MN and have purchased 2 other cars from out of state dealerships so I dont have any unrealistic expectations but I do count on the word of the sales associates and dealership since I cant see the car in person prior.I had my sales guy send me a video of the interior and exterior to make sure that purchased the car a few weeks ago from and that all went well. I asked if everything in the car worked and both my sales guy and the used sales manager confirmed.I made an offer and it was accepted.When I received the car it had a weird odor that was like smoke and wet carpet. I did not complain about this as I did not ask about any smell and I had my son that works at a dealership bring to the shop and has all but taken care of the odor. I did notice water and a nasty smell form the trunk that I cleaned and added vinegar to and seems to be fine now. Again I did not complain about this as I did not ask about odors so that was my issue to deal with.IssueThe Navigation on the other hand works for about 1 minute and then goes to a DVD read error contact dealership error. I called Alpine (makers of the DVD player) and they will fix it ( if no physical or water damage - which I dont see) for a flat fee of $358.I sent a text to my Sales guy Wednesday (Oct 21) at 2.33pm stating it has an error. He called and I said I would clean disk and try again.I texted a video of the error on Wednesday 4:50pm and also stated the Alpine reply to correct this for $358 and asked for their reply. NO replyI texted again Thursday at 7:48pm and mentioned that i dont have any paperwork (Issue #2) title or registration to drive my car.He replied and said that used manager is off and he would get back to me Saturday and said he will check on paper work.I texted again on Saturday (cause he did not) at 5:11pm and said Anything about the DVD Or paperwork. NO REPLYI texted again today Sunday at 4:15pm and asked about BOTH issues DVD and paperwork.He replied with I will have an answer on your paperwork tomorrow - I paid for the car on 10/7 _wired money) and still dont have any info on paperwork and ownership - They overnight paper work and I signed and returned but basically over 2 weeks and NO paperwork or proof of ownership of the vehicle. I have had to keep asking about this which is disappointing and annoying. It seems after the sale I am pushed to the back of the list to deal with and follow up to make sure all if good.My sales guy said he cant do anything with the radio as if i was local he would have his guys take a look which is ridiculous as you dont service the players (spoke to a few Honda shops here)- they are serviced by Alpine or electronics place - so I find that a blow off.I guess I would expect this from mom and pop car shops but not a luxury brand like Infiniti.I just wanted to provide the facts to see if you wanted to reach out and work with me. I tried to email your customercare@lynnwoodofinfiniti address but it kicked back my email for some reason.I already sent my DVD to Alpine to get fixed as I dont like not having working parts in my car which is why I asked about anything not working before buying.Other then the DVD not working and not having the paperwork to title my car - I do like the car, but the fact that I cant drive it (no paperwork) and have to send in my DVD to Alpine (2 weeks to fix and additional expense) and having to keep initiating conversations to keep things moving along sours my experience.Thanks for your time and consideration!Dave H.I spoke to the sales manager and he agreed to spilt the cost of the fix with me. Thanks for reaching out and getting it resolved.

Our experience at Infiniti of Lynwood was amazing! Taylor was super helpful in getting us a test drive set up, and helping get our deal done. He was able to get my payments to exactly what I wanted and was great to talk with. We will be going back here for our next car and have recommended it to our friends!

Helful customer service and a loaner car instanly...

Thanks Elizabeth for the fabulous service! I’ve recently had experience with another luxury brand’s service department. They do not stack up at all! Certainly they could learn a few things from you! You are warm, inviting, knowledgable and welcoming. Thank you for making the service process a breeze. Each and every time I leave, I feel valued as a customer. Keep up the great service with a smile, Elizabeth!!

Not recommend any services here. Very uncomfortable and unprofessional costumer experience recently. BBB complaint #14693931 to check out what happened. I hope other costumers in the same case can find the way to protect your rights. Eventually figured out but it was a nightmare.

Horrible experience sales part department. I oreder a wire harness they said it would 2-3 days, they were supposed to call me i didnt get no call the 4th day I go they said the part should be here by 2pm. I still dont get a call the 5th day I decide to go and see the status on order and for some reason they said it got canceled?!?!?! Really? Great now my car sit for another week ! Thanks for nothing!!!!!!!!

Great parts department, friendly help.

Dishonest dealership! Stole my parts and charged me for installation they didnt do, and refused for fix the problem after I found out later!!I brought in a few parts for towing to this dealership and asked them to install them. Joe from service department handled my installation. I specifically asked him to install the Brake Jumper Sub-harness (24167-7S000) under the dash, so I can install a brake controller for my trailer, and I showed him that parts in front of him. After the installation, he assured me that the brake jumper harness was installed, so I didnt check under the dash. A couple weeks later when I was trying to install the brake controller, and found the brake jumper harness was not installed at all! I call him and he was very rude and refused to fix the problem, also claimed that I didnt bring in the parts!

Excellent customer service. Hitoshi made for a great cat buying experience.

My wife and I had a pleasant experience purchasing our used vehicle. We were able to complete the process during the Covad time frame and felt comfortable with the environment, helpfulness of the staff, condition of the vehicle, and price.

No pressure from the Sale staff. Hitoshi was very professional. He had the vehicle ready for test drive upon the scheduled time for the appointment and offered me the opportunity to check out several trim options

Bunch of clowns with a used car salesman attitude. I dealt with Bobby Justice. He was dishonest and overcharged after looking over the paperwork. I will never go back and I hope you don’t either.

Easy to work with and very transparent!