This is the best organized dealership I have ever seen. They gave me an appointment and kept it right on the dot. Then they found two safety recalls on my car and went ahead and fixed them. Fast and efficient. I’ll use them for all my car’s service needs. Thanks guys.

I understand that supply of cars is in short supply, however selling a car with an issues when stating that it went through a checkup with fine-tooth comb, and then not even 72 hrs., less then 50 miles, check engine light going on should not be a good practice. Dealership is a sham, gave them an opportunity to make it right, but typical answer was received. Out of the lot, not our problem. Warranty issue or you are on your won.I personally cannot recommend this dealership in a good conscious recommend this place to anyone. Sales person was very friendly and attentive, however management has questionable practices.I wish I could say better things but unfortunately I cannot. Be careful when dealing with leadership.

G was an awesome salesman had me sold a the Santa Fe before the test drive was done absolutely helpfull and friendly. Only down side was it took us 4 + hours to get our new vehicle and this is not on G, just dont know why it took so long to get in and out of there.

They made the process of buying a new car very easy. Taylin Peoples was the sales agent I worked with through the entire process. She is very knowledgeable, friendly, and did a great job communicating with me through the entire process. I love my new SUV, and I would highly recommend this dealership to anyone looking to buy a new vehicle.

Glen was awesome! He was very helpful and answered all my questions. Also Acceleride made the buying process so much easier. I completed a majority of the paperwork online.

This was my first time buying my own car and the experience couldn’t have been better! Glen was my salesman and he was so friendly and welcoming! These guys made the process so smooth and stress free. Usually when car shopping you get bombarded with salesman and it’s a very stressful thing, but in this case it wasn’t. I never felt pressured into buying anything or settling, I got EXACTLY what I wanted and could not be more pleased. I highly recommend going here for your next car purchase, you can’t go wrong!!

Gene Messer Hyundai always does a great job! Even when you have to wait, they are always informative about your vehicle.

The service was done quickly, very well, and at a reasonable price. I’ve been using Gene Messer Hyundai for years.

The staff and the service tech, Kevin, we’re all professional, knowledgeable, and courteous. Unfortunately parts had to be ordered however, this was done in a timely manner. They’re consistent focus on getting my issue resolved has been greatly appreciated. I can recommend highly this service department to anyone who asks.

We had a very good experience with gene messer Hyundai. Our sales person was Dean Miller and he was very nice, and answered All of our questions to our satisfaction. He also followed up a couple of days later to make sure we didn’t have any questions or concerns. He told us to be sure and contact him anytime we needed any help. 5 stars for sure.

I am very grateful and very satisfied with the service at Hyundai that Kevin and Luis provided. I was very well informed and updated about my car. I will definitely recommend Hyundai to my family and friends.

They were all easy to work with. Everyone tried to help us out as best as they could! Ayo was very kind and helpful when he was helping me pick out a car. Ive bought a car here before and bother experiences were great!

Excellent experience! We found a vehicle and flew across state lines to pick it up. We were nervous about the risk of buying from another state from photos and conversations sight unseen. Our worries fell away by the kindness of our salesman Ayo! He went above and beyond to make our purchase easy and convenient, even picking us up from the airport. His smile, sincerity, and excitement about the features of the suv made the whole process feel warm and fun. All communication was great via text, email, phone and in person. We would buy from him and the dealership again with no hesitation.

Had a great experience with Dean is sales who showed me each car I was interested in until I came to a decision. He was not pushy, very knowledgeable, and always had a smile ! This is now my 3rd Hyundai. My last Santa Fe lasted 14 years !

I hit something in the road that ripped off my transmission pan and caused my steering wheel airbag to deploy. I called my insurance company and had the car towed to the Hyundia dealership in Lubbock, TX. I had the pleasure of working with Mike in the service department. I was on my way to Colorado for a week when this happened. I rented a car for a week and continued my trip. Mike told me the car would be ready on Monday and it was; just 7 days after I hit something. Very reasonable and easy to work with. Integrity and very responsive.

My third time buying a Hyundai. By far the best this time. Warm, friendly welcoming and easy to work with!

Kevin was the service guy who checked me in and helped me! He was awesome and told me all the details and what would be best to do for my car. Everyone at this location is always really nice and helpful.

I have had very good service here. Nice waiting area if you need to wait.

They were fast and efficient! They were also kind and understanding. I love buying my cars from them

Although my customer rep was nice, I had to call in over and over again to get an update. The dealership had the part, yet it took a week and a half to get the car worked on. Communication was awful!

Took my car in for sqeeky brakes said could find anything. As soon as I left they started seeking. Didnt bother to air up tires during oil change

Bought my vehicle at a different dealership and there were things needing fixed. Took to Gene Messer and everything was fixed and they even checked for recalls and found and fixed one. They now have a customer for life

I was told my first three years of maintenance would be complimentary. This was not the case. I took my car in for its first oil change at 3,500 miles because it was already a year old and the oil had probably been sitting in it since they got the car in late 2019 early 2020. They told me because I am not at 7,500 miles the complimentary services aren’t valid yet... so I went ahead did it anyways out of my own pocket. I arrived at 7:50 for my 8:00 appointment and 1 1/2 hours later I’m still waiting for a simple oil change.

I’ve been going to Gene Messer Hyundai for about 3 years now, and I love the service they provide and always a good price! They go out their way to make sure you are comfortable while waiting as well as providing shuttles home! Kevin Pailey, is who recently handled the maintenance on my car and he was very respectful, a very kind and knowledgeable worker! I will always take my car here for as long as I live in Lubbock!

Everything went fast and on time! I wasn’t kept waiting too long!!Thanks!! 😁

I needed to get my vehicle in on my way to work, was able to schedule an appointment while sitting in my car, appointment was made, dropped off vehicle, got it back within two hours, AWESOMENESS!

Im on my 3rd vehicle from here. I have loved my first two sonatas. Never had an issue with them. Drove both of them at least 60k miles each. Just recently got a palisade and the whole family loves it. Everyone there is so friendly and nice. Thanks!

Good people to buy your vehicle from. Kristo went out of his to help us get the car we wanted. We would definitely recommend to family and friends and anyone who is looking to purchase a vehicle.

We had a great buying experience with Nathaniel of Gene Messer: Hyundai. He helped us get into a new 2021 Santa Fe beating out all of the competitions prices! Their willingness and flexibility was more than we could ask for. We are grateful to Gene Messer and absolutely love our new vehicle. It was an honor doing business with Nathaniel.

Gene Messer Hyundai is very knowledgeable and friendly. Their staff was very helpful and was always willing to assist or offer shuttles while I waited. Best experience Ive had with a dealership. Will be back for any future maintenance! Worth the two hour drive!

Great service and quickly got my vehicle in and out of maintenance dept

Slow, it takes way too long for services here even with an appointment. Need better management to ensure they don’t overbook so people aren’t forced to waste gas bringing a second car up to drop off or waste hours sitting in a waiting room for an oil change

I took my vehicle for the 5,000 mile maintenance as you requested. I dropped my vehicle off at 8am. I finally received a call after 2pm that my vehicle was ready. When I got there the clerk informed me my car needed two new filters. Instead of calling me and asking if it was okay to replace them they waited, 6 hours later after I got there to inform me, now I have to go back. The WORST part was when I got in my NEW car it was absolutely filthy, my seat, the door, and steering wheel had finger prints in black oil, EVERY setting had been modified, the AC was the highest it would go and set to 50 freaking degrees, my monitors were covered in dest. I was in absolutely shock. If my warranty did not require me to take my vehicle to you, I would NEVER go back.

Well first of all I was lied to, I was told that a simple oil change would be about an hour, turns out the simple oil change took 3 hours, I showed up at 8:15 am the service guy lost my keys blamed me, then made me wait, I dont understand how yall got them awards on your wall, worst service ever, would have been better off paying out of pocket, and not being LIED to, thank you Lubbock tx.

They do a great job. Fantastic communication.Great service!

Bree was my amazing personal guide to purchase my car.. She had a easy going style that made me feel very confident and comfortable to go thru each stage of my buying process.. she was well informed, friendly and transparent with all the costs and responsibilities ..Bree exceeded all my expectations and personally delivered the car to my home and set up blue tooth to my phone.. 5 star serviceThanks Bree and Gene Messer

Took my car in for oil change and tire rotation and state inspection. Waited over an hour and the bill was ridiculous even though I provided my own oil and air filters. What I was charged would have been the same at a drive thru lube shop. Definitely not satisfied and will not return

Fast and always reliable service. The coupon brings me in every time!

It was great working with the staff at Gene Messer Hyundai, Genaro Gutierrez was great from the time we arrived and looked at the vehicle that we wanted to the end of sale. My wife and I would recommend Genaro and the staff at Genaro Messer Hyundai.

We took our Hyundai in for the first time to get some recall work done. They got us in right away and we were treated with the utmost respect by everyone in the service department. The service manager was particularly helpful. They also did a complimentary inspection and gave us suggestions on work that needs to be done in the future. There was zero pressure to get the work done there or even to get it done right away, which we appreciated. We can change our own windshield wipers, ya know? But we really appreciated their kindness and their low pressure atmosphere, and well be going back at some point to get some of those bigger jobs done.

Bought my 2021 Kona and I love it!! My salesman Genaro Gutierrez was the BEST.. he listened to what I wanted and set me up perfectly. He explained everything, and answered all my questions. He never pressured me. The finance man was also great.I will recommend Gene Messer Hyundai to all my family and friends. Thank You!!

Great place to shop for your next vehicle. Dean Miller was very helpful through the whole process, I would recommend 10/10.

Fast and friendly service they even reactivated my satalite radio for me

Im giving them 5 stars for sales and 1 for the service department. If leaving customers who are calling about their vehicle being serviced on hold for over 10 minutes is customary, then I would give less than 1 star if I could. This isnt the first time the girl in that department has done that. Thats just unacceptable. This manager needs to address this. Theyve had my car 2 full days and no one wants to answer the phone so I can pick it up. I say if you can go get service elsewhere you should. I have 0 good experiences with this department.

Service was amazing and I love how I am informed quickly of any additional needs for my car. Easy to schedule and they offer rides to get you where you need to go!

Very helpful,friendly staff. Made car buying a good experience.The vehicle I was most interested in was delayed in arriving to the dealership. G called me to let me know it was there. Was driving it 3 hours later.

5good people good service good maintaince.just cant be any better.

Hyundai had my car in service for 95 days and they only reached out to me ONCE to communicate with me about progress. I called them multiple times to ask for updates and they never seemed to know what was going on nor when the work would be complete. I had to pay out of my own pocket for a portion of rental car expenses until I fought hard enough for them to provide one (after 30 days of me having to pay a portion). When I finally got my car back, it was disgustingly filthy on the inside (boot prints and stains all over the seats) and the gas tank was completely empty. Never again will I buy a Hyundai. Do not do business here.

I highly recommend this dealership to everyone! I would give them 10 stars if I could. Everyone here is so unbelievably nice and helpful, and they will always go the extra mile for every customer to ensure that each customer is fully taken of and satisfied! They helped me get my dream car, the brand new 2018 Hyundai Sonata and gave me a LIFE-CHANGING EXPERIENCE! This is hands down the best dealership in town with the best people in town! Please try this dealership and get a life-changing experience! I personally thank everyone at this dealership for giving me the experience of my life!

Excellent customer service! Stayed in contact with me and communicated all issued with my car. Mike and Jazlyn were great

I have used this facility for a few years-- have always bee satisfied. Not sure why it took so long to do service this time. Appointments should be honored. I was not happy.

Brianna was awesome and helped make the purchase of our Jeep Rubicon go quickly and smoothly.

Everyone was very friendly and helpful! I didn’t feel anyone was trying to take advantage of me and feel comfortable coming back for my car needs!

The complete absence of communication and supplemental excuses did not inspire trust or confidence. The icing on the cake was having to return my vehicle to the service dept. so they could properly re-install my new tires in the correct position.

Kevin does a good fast job. Simple, quick and easy.

Had a quality mature service advisor this time👏🏻. Good job.

Super Friendly staff! My salesman Dean is always so helpful, goes above and beyond!

Very helpful staff, go above and beyond to make sure you love your new car and are familiar with all the options. Great people!!

In and out very quickly. The service advisor Kevin provided excellent service and no hassles.

Staff was friendly and helpful. The mechanics went right to work and completed the job quickly and efficiently.

Very friendly staff and easy to work with and I didn’t have to spend all day there which is a plus for me. Past experiences which made me hold off in buying a car because u have to set a whole day for it. Not with Hyundai very thankful.

Great sales team. Second vehicle purchased. Thank you

Took car in to have heater fixed and recall work done. They had the car for 3 and half days. Didnt fix the heat, just wanted to work on a bunch of other things wrong with it. Called to check if it was ready to get picked up and they said yes, good to go. Get here, have papers given to us, didnt explain anything on them, just told to sign. Then come to find out that the car isnt ready, the glove box needs to be put back together. Still sitting here, waiting for about an hour to get the car back. Not sure how long it should take to put a glove box back together, but definitely not this long.

Service was quick fast and very helpful, Service advisor Victoria Marie kept in touch and quickly got me on my way!

Great place to work and buy a car prices and service are unbeatable

Great folks at the Huyndai dealership and great prices

They were absolutely amazing! They worked so hard to give me the best deal on a brand new 2020 car. Kristo helped me with everything and he was awesome. I was in and out of the dealership with a new car in less than 2 hours when it typically takes longer. I highly recommend getting a car from here! My experience was great.

First time buying can be super stressful but Glen made the process so easy! Would definitely recommend them to my friends and family, staff is really nice and helpful

My experience with the service dept at Gene Messer Hyundai on 10/03/20 was a good one. Jasmine, my service advisor, took care to make sure I had the best experience. I dropped off my Hyundai Tucson on Friday after work for an 8am Saturday apt. I received a call at approx 1:30pm on Saturday stating my vehicle was done (oil change, tire rotation, & rear wiper blade) & they recommended air filter replacement. I did go ahead with the air filter replacement because they had recommended that in Nov 2019 as well. It was time. Thank you!

As always... AMAZING CUSTOMER SERVICE!

Very professional. Great experience ty

It was a pleasant experience. They led me to the right car and gave me great rebates on my 2020 Kona . Salesman Mr G. Gutierrez was very nice and knowledgeable. Finance was very helpful and fit the plans within my budget. No more worthless extended warranties. Thanks I would recommend Gene Messer Hyundai to them. My first car in my own name an NO money down Thanks

I had the best experience possible. Geoff made me a deal in a matter of minutes. He went into meticulous detail about the car. I was very impressed by how knowledgeable he is. There’s no better service than having a full run down orientation of a car you know nothing about. I never thought I would consider buying one. He stayed late, didn’t rush or make us feel rushed during the time. Thank you Geoff! I will definitely go back again. The whole team there made me feel right at home. No pressure, very comfortable place to buy a vehicle.

Kristo was excellent! I spent much of my working career is sales, so I have strong opinions on salesmen. Kristo was very well informed and answered all of our questions. He also gave us all of the features and benefits of our new Tucson without being a pushy salesman. He made our car buying experience pleasurable. Thank you Kristo! I’ll give him a 100% rating!

These folks bent over backwards to make sure I was getting into a new car I was happy with. In the end, I left with a 2020 Hyundai Sonata SEL, and I am still loving it. I am very grateful to the Sales Team for their hospitality, especially Dean who helped to express my concerns to and negotiate everything with the Sales. The Finance Team was very clear and transparent about how much everything would cost. I did end up refinancing my car with my credit union, though. Thank you guys so much for your help.

Outstanding customer service. Best service depr I have experienced. Greet you and listen to concern and extremely knowledgeable. Mike and his team is top of the line.

My Son took our vehicle in to get the AC fixed & the 2 recalls, we didnt even know there was a recall until I called to get the AC fixed & they informed me, thank goodness! They fixed them all!!

Quality work done in a timely manner, courteous professional service at check in, good free transportationcustomer since 2002

Very helpful and easy to deal with

It was easy to financed. I had no problem.Love the staff

Best place to get work done on your Hyundai.

Got everything i needed. Biggest thing was my a/c working again.

Excellent customer service. Very professional.

Excellent service! Friendly, courteous, and very knowledgable. Would definitely highly recommend!

This purchase was quick and easy. Genaro Gutierrez was awesome in helping with everything.

Just driving through...I was on my way to San Antonio, TX driving from my home in Santa Fe, NM. It was 7:30 am and I had my cruise control set to about 75 MPH and making good time. I was about an hour outside of Roswell, NM and my 2013 Sonata Limited shuttered, cruise control shut off, check engine light started blinking and my speed started dropping. I tried to continue my drive but could not accelerate above 60 MPH. I had no idea what was going on so I searched for the closes Hyundai dealership and it was either turn around and drive an hour back to Roswell or continue in the general direction of my destination and get to Lubbock, TX to Gene Messer Hyundai. I called the Gene Messer dealership and explained my cars condition and the fact that I was traveling through. The service agent told me to go ahead and make it in if I could and they would fit my car in even though they had a FULL day on their schedule. When I arrived, they took my car and were able to diagnose the issue. Turns out I needed to have my engine replaced... WHAT!!! How am I supposed to get to San Antonio? More importantly how am I (and my car) going to get back to Santa Fe (5 hours away). The team did great. Set me up with a rental car to get me on my way. Had my engine replaced in about two weeks (All under warranty, thank goodness) and had a driver bring my car back to me and picked up the rental. The team at Gene Messer went out of their way to help me to continue my trip and to get my car back on the road and to me in another state. If I am ever driving through again I would definitely stop just for an oil change. Thank you Gene Messer Service Team!!

The staff is very helpful and professional. Dean Miller was not only professional buy very helpful he took real good care of us from beginning to the end. He made sure we left the lot in a new car. Its hard to come by a sales man that really cares for his customers but dean is one of them.

This is the most detail oriented dealership ever! They went above and beyond! They kept in contact through out the process, got the work done quick, went out of their way to help me and very sociable and friendly! I would recommend service, parts, oil changes, and buying a car from them!

When I stepped inside the showroom I was greeted like family. Genaro G got me and my sister done with ease. The worst part about car shopping is ... well car shopping, but G, Brad, and Elijah all treated me and my sister like we were apart of the group and made the process easy and seamless. Thank you for everything and well definitely be coming back. Go see G for your next car!

Glen at Gene Messer Hyundai is one of the best before sales reps I have had the pleasure to meet! Seriously, he was not pushy just a regular person wanting me and my wife to feel comfortable. We talked more about life and family than the vehicle. He was very professional with keep us up to date when our Pallisade would be delivered. I will definitely be requesting Greg for my daughters vehicle purchase! Oh btw, purchase a Pallisade, you will LOVE THIS SUV!

“G” was great and very helpful, he knew all about the car we were looking at and he truly was the reason we chose the car we did. He was great!!

Service was really good for how crowded it was at lunch. I had the avocado bacon was great ! Daughter loved her fish tacos and son in law loved his shrimp .

Ayo, is the best salesman, I have encounter, very polite, professional, optimistic that he will sell a vehicle.Very proud of this young man.

Easy to make appointment, work done quickly, work explained.

Traveling through Texas and needed an oil change. They worked us right in. Very satisfied with the service I received.

We were there from 10:00 to 5:00. A long wait. The shuttle took us where we wanted to go.

Glen and the rest of the team were very professional and polite. We had a great experience and love our car!(7 months later) We had such a good experience and loved our sedan so much we went back to Glen and Gene Messer Hyundai for our dream SUV. They made it happen. They didnt have the exact SUV we wanted but they found it and brought it in. Everybody won. Great products, great people.

I got a great car at a good price! I have always liked working with Gene Messer dealerships! At this one there was a bit too much wait time and as a customer I did not feel valued. I wasn’t buying a really pricey car— but for me it was a huge deal—I think there should have been a little more appreciation, respect and attention. If this wasn’t THE car I wanted might have tried somewhere else. The car saved the deal.

Ive had my 2006 Sonata for over 10 years. She was my baby. Now shes in good hands and I got my new to me car, a 2015 KIA Optima.The entire crew took care of me and made it an overall easy and fantastic experience. Mr. Jorge and Mr. Casey in the sales area allowed me to haggle until we got the deal done. Without feeling any pressure.Ms. Diamond and Mr. Shetarrie continued the feel at ease comfortable feeling, while getting the financials completed.Upon getting it all completed, and ready to drive off in my new ride. Mr. Pace took the time to greet meet and discuss my buying experience with him. It was all positive feedback.Since I baby my cars, I dont expect to be buying another one anytime soon. But if I do, Ill hit these fine folks up first.Keep up the good work, fix the small kinks, and good luck in the future to you all!Rafael Ralph Aguirre

The customer service was great. Will definitely be back to purchase another car!